User Manual

Data sheet
Page 3
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Adhere to licensing terms and conditions regarding the use of any Hewlett Packard Enterprise service tools used to facilitate the delivery of
this service, if applicable
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Be responsible for all data backup and restore operations
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Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections
required
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Allow Hewlett Packard Enterprise full and unrestricted access to all locations where the service is to be performed
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Be responsible for deinstalling non-Hewlett Packard Enterprise-branded products, unless such deinstallation is specifically included in the
Statement of Work
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Use all software products in accordance with current Hewlett Packard Enterprise software licensing terms corresponding to the Customer's
prerequisite underlying software license, or in accordance with the current licensing terms of the third-party software manufacturer, if
applicable, including any additional software licensing terms that may accompany such software updates provided under this service
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Coordinate service deployment on third-party-maintained products (if applicable) with Hewlett Packard Enterprise
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Ensure that all service prerequisites identified during the 'Service planning' activity have been met
General provisions/Other exclusions
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Hewlett Packard Enterprise reserves the right to re-price this service if the Customer does not schedule and provide for subsequent delivery
within 90 days of purchase.
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Hewlett Packard Enterprise reserves the right to charge, on a time and materials basis, for any additional work over and above the service
package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.
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Hewlett Packard Enterprise’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as
the accuracy and completeness of any information and data the Customer provides to HPE.
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The service is delivered during local HPE standard business hours. Service delivery outside these hours is available at additional cost.
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This service is delivered as a single, contiguous event. If Customer resource availability or other Customer restrictions delay installation or
require additional visits beyond the defined scope of the service, additional charges may apply.
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Portions of the service are delivered remotely or onsite, at Hewlett Packard Enterprise’s discretion.
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Travel charges may apply; please consult your local office
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Activities such as, but not limited to, the following are excluded from this service:
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Service deployment on hardware not covered by an HPE warranty or service maintenance contract
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Service deployment on hardware covered by a third-party maintenance contract
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Services that, in the opinion of Hewlett Packard Enterprise, are required due to unauthorized attempts by non-HPE personnel to install,
repair, maintain, or modify hardware, firmware, or software
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Service required due to causes external to the HPE maintained hardware or software
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Any services not clearly specified in this document
Ordering information
This service can be ordered using the following service package:
Care pack: HA115A1 57M
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett
Packard Enterprise.