User Manual

HP Care Pack Installation
Hardware Installation (Electronic) U4690E
Care Pack services provide a range of life cycle support options that let you choose the service levels that meet your
business requirements, from basic to mission-critical
A full range of HP Care Pack hardware and software services are available including:
Installation and start up
Education courses
Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24 hours, 7 days call window
with options including 4-hour response or 6-hour Call to Repair
Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials and VMWare-based IT
solutions helping to deliver high level of application availability. Response times range from 30 mins for critical
problems to 2 hours.
System Management Performance Services and Mission Critical Support Solution
NOTE: For more information on HP Care Pack services, contact any of our worldwide sales offices or resellers or visit our
worldwide Web site on the internet at: http://www.hp.com/hps/carepack
NOTE: For more complete information on HP Services offerings, customers and resellers, please visit us at:
http://www.hp.com/hps
NOTE: Additional information regarding worldwide limited warranty and technical support is available at:
http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html
NOTE: For additional information on Server Services, Rack and Power Options, please visit:
http://h20219.www2.hp.com/services/cache/111072-0-0-225-121.html
NOTE: The information contained herein is subject to change without notice and is provided "as is" without warranty of any
kind.
NOTE: The warranties for HP products and services are set forth in the express limited warranty statements accompanying
such products and services.
QuickSpecs
HP T500 UPS
Service and Support, HP Care Pack, and Warranty Information
DA - 12041 Worldwide — Version 9 — September 5, 2007 Page 4