User Manual

QuickSpecs
HPE StoreEver LTO Ultrium Tape Drives
Service and Support, HPE Support, and Warranty Information
Page 14
Warranty and Services
Included with the
Product
Hewlett Packard Enterprise provides a 3-year, next-day, product exchange, limited warranty for all the
Ultrium Tape Drives, plus 9x5 phone support for the duration of the warranty.
For more information about Hewlett Packard Enterprise's Global Limited Warranty and Technical
Support, visit:
ftp://ftp.compaq.com/pub/products/storageworks/warranty/EN_321708-008.pdf
HPE Support Services: Packaged server and storage services for increased uptime, productivity and ROI
When you buy HPE server and storage products and solutions, it's also a good time to think about what levels of support you may
need. Our portfolio of service options reduce deployment and management worries while helping you get the most out of your
server and storage investments. We take a holistic approach to your environment, bridging servers, blades, storage, software and
network infrastructures with our packaged HPE Support Services for servers and storage.
Protect your business beyond warranty
When it comes to robustness and reliability, standard computing equipment warranties have matured along with technology. Good
news that can also create problems stemming from depending on standard warranties designed to only protect against product
defects and some downtime causes. Using a standard approach to warranty uplifts, such as HPE Support Services, helps reduce
downtime risks and provides operational consistency for mission-critical and standard business computing.
HPE Support Services: Upgrading or extending standard server and storage warranties cost effectively
HPE Support Services offer a standard reactive hardware and software support services suite sold separately. The portfolio also
provides a combination of integrated proactive and reactive services, such as Proactive Care Service and Proactive Care Advanced
.
In addition with HPE Proactive Select, you can acquire the specific proactive constancy and technical services. HPE Proactive
Select menu offers a broad set of service options that you can mix and match depending on your specific requirements. Proactive
service options include offers for server, storage, network, SAN device, software, environment and education services.
HPE server and storage lifecycle support services offers a full spectrum of customer care—from technology support to complex
migrations to complete managed services. HPE Factory Express provides customization, integration and deployment services for
turnkey solutions. HPE Education Services offer flexible, comprehensive training on to help your IT staff get the most out of your
server and storage investments. HPE Financial solutions extend innovative financing and cost-effective asset management
programs-from purchase to equipment retirement.
Learn more:
www.hpe.com/services/storage
NOTE: Support Services availability may vary by product and country.
HPE Support Services are sold by Hewlett Packard Enterprise and Hewlett Packard Enterprise Authorized Service Partners:
• Services for customers purchasing from Hewlett Packard Enterprise or an enterprise reseller are quoted using Hewlett
Packard Enterprise order configuration tools.
• Customers purchasing from a commercial reseller can find HPE Support Services at
http:// www.hpe.com/services/storage
Recommended HPE Support Services for optimal satisfaction with your HPE product.
Recommended
Support
HPE Foundation Care 24x7 connects you to Hewlett Packard Enterprise 24 hours a day, seven days a
week for assistance on resolving issues - hardware onsite response within four hours and software call
back within two hours after opening your case. Three years' coverage recommended with HPE Support