User Manual
Important Notice for Tape
Important Notice for TapeImportant Notice for Tape
Important Notice for Tape
Drive Modules Installed in
Drive Modules Installed inDrive Modules Installed in
Drive Modules Installed in
an HP Tape Array
an HP Tape Arrayan HP Tape Array
an HP Tape Array
NOTE:
NOTE: NOTE:
NOTE:
These Care Packs do not apply to Tape Drives mounted in an HP Tape Array because they do
not have Care Packs associated with them. Hence the Care Packs for the HP Tape Array covers all
encumberant drives.
Please follow the following url for the correct Care Pack Services and descriptions.
http://h18000.www1.hp.com/products/quickspecs/11878_div/11878_div.pdf
Deployment and Per
Deployment and PerDeployment and Per
Deployment and Per
Event Service Descriptions
Event Service DescriptionsEvent Service Descriptions
Event Service Descriptions
Installation is part of a suite of HP deployment services that are designed to provide a quick response to
your need for additions to your organization's IT infrastructure, while giving you the peace of mind that
comes from good knowing your hardware and software products from HP and selected third parties
have been installed in a professional manner by a highly skilled HP service delivery specialist.
HP Installation Service
Expedited installation, with all service prerequisites met before the installation is performed
Installation in accordance with manufacturer's specifications, enhancing the supportability of your
HP-installed hardware and software
Service delivery at a mutually scheduled time Allows your IT resources to stay focused on their core
tasks and priorities
Availability of an HP service specialist to answer questions during the onsite delivery of this service
Service planning
Service deployment
Installation verification tests
HP Care Pack Service
HP Care Pack ServiceHP Care Pack Service
HP Care Pack Service
Product Numbers
Product NumbersProduct Numbers
Product Numbers
Enterprise & Commercial Purchased Care Packs
Enterprise & Commercial Purchased Care PacksEnterprise & Commercial Purchased Care Packs
Enterprise & Commercial Purchased Care Packs
('A' stands for physical Care Pack, 'E' for electronic Care Pack)
('A' stands for physical Care Pack, 'E' for electronic Care Pack)('A' stands for physical Care Pack, 'E' for electronic Care Pack)
('A' stands for physical Care Pack, 'E' for electronic Care Pack)
Product Description
Product DescriptionProduct Description
Product Description
Product Number
Product NumberProduct Number
Product Number
Tape Installation HW Installation Only
U2090A/E
HW, "3-year", "Next Business Day", "9x5", "on-site"*
H3157A/E
HW, "3-year", "4-hour", "13x5", "on-site"
H4617A/E
HW, "3-year", "4-hour", "24x7", "on-site"
H4622A/E
HW, "3-year", "6hr Call to Repair", "24x7", "on-site"
U6359A/E
HW, "4-year", "4-hour", "13x5", "on-site"
U9342A/E
HW, "4-year", "4-hour", "24x7", "on-site"
U9343A/E
HW, "5-year", "4-hour", "13x5", "on-site"
U9344A/E
HW, "5-year", "4-hour", "24x7", "on-site"
U9345A/E
HW, "1-year", "Next Business Day", "9x5", "on-site", "Post Warranty"
UA454PE
HW, "1-year", "4-hour", "13x5", "on-site", " Post Warranty "
UA455PE
HW, "1-year", "4-hour", "24x7", "on-site", " Post Warranty "
UA456PE
HW, "1-year", "6hr Call to Repair", "24x7", "on-site", Post Warranty"
UA457PE
Enterprise Purchased Care Packs
Enterprise Purchased Care PacksEnterprise Purchased Care Packs
Enterprise Purchased Care Packs
QuickSpecs
HP StorageWorks Ultrium Half-Height Tape Drives
HP StorageWorks Ultrium Half-Height Tape DrivesHP StorageWorks Ultrium Half-Height Tape Drives
HP StorageWorks Ultrium Half-Height Tape Drives
Service and Support, HP Care Pack, and Warranty Information
DA - 12128 Worldwide — Version 30 — October 16, 2009
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