Deployment Services for Commvault data sheet
• Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, any network connections
required or remote access as applicable.
• Perform other reasonable activities to help HPE identify, implement, or resolve problems, as requested by HPE.
• Provide all information necessary for HPE to deliver timely and professional remote or on‑site delivery.
• Ensure the participation of the Customer’s IT backup administrator, storage administrator, database administrator, network administrator,
server administrator, and other selected sta to discuss business/operational objectives and any special requirements as applicable.
• Be responsible for the security of the Customer’s proprietary and confidential information.
GENERAL PROVISIONS/OTHER EXCLUSIONS
• Any services not clearly specified in this document are excluded from this service. Such exclusions include but are not limited to:
– Resolution of hardware‑related problems encountered during the service.
– Application integration or integration of third‑party products or peripherals not included as part of the Commvault deployment services.
– The implementation of any service recommended by HPE in connection with these services.
– Backup client migration and legacy backup data migration.
• Services will be provided during HPE standard local business days and hours during consecutive working days, excluding weekends and
HPE holidays.
• Services are provided where possible over consecutive business days and at HPE discretion.
• Any services provided outside of HPE standard business hours may be subject to additional charges.
• HPE reserves the right to charge, on a time‑and‑materials basis, for any additional work over and above the service package pricing that
may result from work required to address service prerequisites or other requirements that are not met by the Customer.
• HPE reserves the right to re‑price this service if the Customer does not schedule and provide for subsequent delivery within 90 days of
order acceptance.
• Portions of the service are delivered remotely or on‑site, at HPE’s discretion.
• HPE’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and
completeness of any information and data the Customer provides HPE.
• Tasks that are not clearly specified in this document are excluded from this service.
• Delivery of one (1) workweek and two (2) workweeks on‑site service includes travel time and expenses. A workweek is a contiguous five
business day period (not to exceed 40 hours).
• Delivery of one (1) workweek o‑site service is performed remotely and does not incur travel time or expenses. This service is delivered
over the course of (1) workweek contiguous five business day period (not to exceed 40 hours) in a single location.
• Services are delivered by one (1) HPE consultant and one (1) HPE project manager.
• HPE will stop work when the purchased service hour workweeks are exhausted.
• Documentation created for this engagement will be available in an electronic format created using Microsoft Oice.
Data sheet
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