Deployment Services for Commvault data sheet

Data sheet
Page 3
SERVICE ELIGIBILITY
• Customers are eligible for delivery of a one (1) workweek service or a two (2) workweek service, as either an on‑site or remote service
depending on the specific service option ordered. One (1) workweek means five (5) consecutive business days (40 hours in total).
• Customers are eligible for delivery of a one (1) workweek service as a remote service only when SKU HP7D7A1#001 is ordered.
• Custom statement of work (SOW) services—which allow custom scope and duration—may also be available.
SERVICE LIMITATIONS
The deployment services are designed to help acclimate and integrate Commvault software into the Customer’s existing IT environment.
Services provided are subject to the limitations outlined in this data sheet. Any requirements outside these parameters will require the
implementation of a mutually agreed‑upon SOW.
Hewlett Packard Enterprise is providing recommendations based upon the accuracy and completeness of the information provided by
the Customer used to implement this service. Our recommendations are provided to help the Customer choose the configurations and
functionality based upon their existing backup environment and IT infrastructure.
Only Commvault Complete Backup & Recovery or Commvault HyperScale is in scope for this service.
CUSTOMER RESPONSIBILITIES
The Customer will:
• Have the necessary licensing and server(s) available for Commvault software installation.
• Allow HPE personnel necessary access to all software and hardware products to be supported. If security restrictions apply to any
supported systems, the Customer may be required to assume additional responsibilities for configuring the system and software.
• Provide HPE necessary access to all locations where the service is to be performed.
• Assign a designated person from the Customer’s sta who, on behalf of the Customer, will grant all approvals, provide information, and
otherwise be available to assist HPE in facilitating the delivery of this service.
• Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the delivery of this service, if
applicable.
SKU Service Description Duration
HP7D7A1#001 HPE Deploy Srvc for
Commvault Rem SVC
Deploy Commvault software—base deployment service Up to one workweek remote
delivery
HP7D7A1#002 HPE Deploy Srvc for
Commvault Onsite SVC
Deploy Commvault software—base deployment service Up to one workweek on‑site
delivery
HP7D7A1#003 HPE Deploy Srvc for
Commvault Advc SVC
Deploy Commvault software—advanced deployment service Up to two workweeks on‑site
delivery
HL915A1#009 HPE Backup Recovery
SOW Consulting SVC
Custom Commvault software—custom SOW deployment service Custom scope and duration on‑site
or remote delivery