Public Key Infrastructure Services data sheet

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Data sheet
PREREQUISITES
• These services may involve procurement software and/or license from Microsoft, Nexus, GlobalSign, Venafi, or from Customer’s existing
PKI vendor. Software and license may be required to be purchased and installed prior the engagement.
• Before the start of service delivery, Hewlett Packard Enterprise and the Customer will agree upon all the software and tools used for this
service and the tasks and scope of this service.
COVERAGE
• Services will be provided during local HPE standard business days and hours excluding HPE holidays.
CUSTOMER RESPONSIBILITIES
• Provide a contact to organize project logistics and act as the escalation point
• Respond to all requests for information and artefacts as requested by HPE
• Provide subject matter experts (SMEs) as required to clear up any areas of confusion or uncertainty
• Purchase or provide all hardware, software, licenses, sta, current maintenance contracts, and environments necessary for HPE to provide
this service
• Install and manage all tools and software necessary for HPE to provide this service
• Provide a resource to configure all infrastructures, machinery, and end-user components (network, cloud compute and storage assets,
hypervisors, endpoints, machine, and others) necessary for HPE to provide this service
• Report and notify HPE consultants on any service disruption during the process
• Review and approve deliverables
• Provide a suitable work area commensurate with the number of on-site HPE consultants, including desks, chairs, and telephones and
at least one analogue line suitable for modern digital data transmission for communicating with HPE network remotely
• Allow HPE consultants access to locations where the service is to be delivered
SERVICE LIMITATIONS
• Limitation of each service feature is outlined in Table 2. Additional charges incur for any additional services required.
• The entire deliverable documentation created for this engagement will be available in Microsoft Word or PDF electronic format.
• Services are deemed accepted upon performance.
GENERAL PROVISIONS/OTHER EXCLUSIONS
• Our ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and
completeness of any information and data the Customer provides HPE.
• HPE reserves the right to reprice this service if the Customer does not schedule and provide for subsequent delivery within 90 days
of purchase.
• To the extent HPE processes personal data on the Customer’s behalf in the course of providing services, the HPE Data Privacy and
Security Agreement Schedule—HPE Support and Professional Services found at hpe.com/info/customer-privacy.html shall apply.