Migration Service for Windows Server Modernization: Advisory and Professional Services from HPE Pointnext data sheet
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Data sheet
CUSTOMER RESPONSIBILITIES
• Provide a contact to organize project logistics and act as the escalation point
• Respond to all requests for information and artifacts as requested by HPE
• Provide subject matter experts (SMEs) as required to clear up any areas of confusion or uncertainty
• Purchase or provide all hardware, software, licenses, sta, current maintenance contracts, and environments necessary for HPE to provide
this service
• Install and manage all tools and software necessary for HPE to provide this service
• Provide a resource to configure all infrastructures components (network, cloud compute and storage assets, hypervisors, and others)
necessary for HPE to provide this service
• Report and notify HPE consultants on any service disruption during the migration process
• Review and approve deliverables
• Provide a suitable work area commensurate with the number of on-site HPE consultants, including desks, chairs, and telephones, and at
least one analog line suitable for modern digital data transmission for communicating with HPE network remotely
• Allow HPE consultants access to locations where the service is to be delivered
SERVICE LIMITATIONS
• Limitation of each service feature is outlined in Table 1; additional charges will incur for any additional service required.
• All deliverable documentation created for this engagement will be available in electronic format.
• Services are deemed accepted upon performance.
GENERAL PROVISIONS AND OTHER EXCLUSIONS
• Our ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and
completeness of any information and data the Customer provides to HPE.
• To the extent HPE process personal data on the Customer’s behalf in the course of providing services, the HPE Data Privacy and Security
Agreement Schedule—HPE Support and Professional Services found at hpe.com/info/customer-privacy.html shall apply.
SUPPLEMENTAL TERMS
The following supplemental terms apply to these services and take precedence in the event of any conflict:
• Upon receipt of an acceptable order, HPE will contact the Customer within seven (7) business days to organize a service delivery date.
Service delivery dates are subject to resource availability and may be scheduled up to 30 days from the order acceptance date.
• The Customer must schedule and receive delivery of these services within 180 days from order acceptance. HPE reserves the right to
reprice for services not scheduled and delivered within 180 days. Backorders or shipment delays may aect the delivery timeline. Orders
for services will expire after 365 days (one year) from the order acceptance date for services not scheduled and delivered, and the
Customer will not be entitled to a refund for the unused services.
ORDERING INFORMATION
Availability of service features and service levels may vary according to local resources and may be restricted to eligible products and
geographic locations. To obtain further information or to order this service, contact a local HPE sales representative and reference the
following service name:
• HPE Migration Service for Windows Server Modernization