StoreOnce Integration Service data sheet

Data sheet
Page 4
General provisions/Other exclusions
Any services not clearly specified in this document are excluded from this service, including but not limited to:
•
Resolution of hardware-related problems encountered during the service, unless covered by an active HPE Warranty or an applicable HPE
Hardware Support agreement
•
Application integration or integration of third-party products or peripherals not included with the system
•
Any implementation of HPE’s recommendations provided as a result of these services
Services are provided during HPE standard local business hours and days excluding HPE holidays.
HPE reserves the right to charge, on a time and materials basis, for any additional work over and above the service package pricing that may
result from work required to address service prerequisites or other requirements that are not met by the Customer.
HPE reserves the right to re-price this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase.
Any services provided outside of HPE standard business hours may be subject to additional charges.
Portions of the service are delivered remotely or onsite, at HPE’s discretion.
HPE’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and
completeness of any information and data the Customer provides to HPE.
This service is delivered as a single event over consecutive business days during local HPE standard hours.
Environments that require multiple engagements over a longer period of time are not included with this service and are available for additional
cost.
Delivery of the Level 1 service will not exceed a total of one workweek (5 business days), including travel time.
Delivery of the Level 2 service will not exceed a total of two workweeks (10 business days), including travel time, with one week of the service
delivered remotely.
This service is delivered by no more than one HPE consultant onsite.
Deliverables are accepted upon delivery.
Ordering information
Availability of service features and service levels may vary according to local resources and may be restricted to eligible products and geographic
locations.
To obtain further information or to order HPE StoreOnce Integration Service, contact a local HPE sales representative and reference the
following product numbers:
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H8E02A1 for StoreOnce Integration Level 1 Service
•
H8E03A1 for StoreOnce Integration Level 2 Service
•
H7M72A1 - HPE StoreOnce Integration SOW SVC
Depending on the point of purchase and the requested service-level option, other product numbers may apply. Please consult a local HPE
representative or HPE reseller regarding which product number will best meet your specific needs.
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett
Packard Enterprise.