StoreOnce Integration Service data sheet

Data sheet
Page 3
Service eligibility
Customers are eligible for delivery of the Level 1 service for up to one (1) workweek (5 business days) if they meet the following scoping
parameters:
•
One (1) StoreOnce system
•
Up to three (3) StoreOnce libraries (e.g., HPE StoreOnce VTL, NAS, Catalyst, RMC)
•
Three (3) backup data types (e.g., file system, SQL, VMware, Oracle, Hyper-V, etc.)
•
Three (3) backup specifications/policies (i.e., one [1] policy per library)
Customers are eligible for delivery of the Level 2 service for up to two (2) workweeks (10 business days) if they meet the following scoping
parameters
•
Up to two (2) locations
•
Up to two (2) StoreOnce systems
•
One (1) replication pair
•
Up to six (6) StoreOnce libraries (e.g., HPE StoreOnce VTL, NAS, Catalyst, RMC)
•
Six (6) backup data types (e.g., file system, SQL, VMware, Oracle, Hyper-V, etc.)
•
Six (6) backup specifications/policies (i.e., one [1] policy per library)
Customer responsibilities
The Customer will:
•
For an established backup environment, ensure that current backups are available prior to StoreOnce integration
•
Allow HPE personnel full access to all software and hardware products to be supported; if security restrictions apply to any supported systems,
the Customer may be required to assume additional responsibilities for configuring the system and software
•
Allow HPE full access to all locations where the service is to be performed
•
Assign a designated person from the Customer's staff who, on behalf of the Customer, will grant all approvals, provide information, and
otherwise be available to assist HPE in facilitating the delivery of this service
•
Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the delivery of this service, if applicable
•
Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections
required
•
Perform other reasonable activities to help HPE identify, implement, or resolve problems, as requested by HPE
•
Provide all information necessary for HPE to deliver timely and professional remote support and to enable HPE to determine the level of
support eligibility
•
Ensure the participation of the Customer’s IT backup administrator, storage administrator, database administrator, network administrator,
server administrator, and other selected staff to discuss business/operational objectives and any special requirements
•
Be responsible for the security of the Customer’s proprietary and confidential information
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett
Packard Enterprise.