NonStop X Installation and Startup Service

Data sheet
Page 3
Customer responsibilities
The Customer will:
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Contact a Hewlett Packard Enterprise service delivery specialist within 90 days of purchase to schedule the delivery of the service
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Ensure that all service prerequisites identified during the service planning activity have been met prior to the scheduled delivery date, and
that any risk areas identified have been corrected
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Assign a designated person from the Customer's staff who, on behalf of the Customer, will grant all approvals, provide information, and
otherwise be available to assist Hewlett Packard Enterprise in facilitating the delivery of this service
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Complete and return the questionnaire
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Assign a designated person who will be responsible for the duration of the installation and configuration process (project manager)
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Allow Hewlett Packard Enterprise full and unrestricted access to all locations where the service is to be performed
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Provide a suitable work area for delivery of the service, including access to an outside phone line, required power and network connections,
and Internet access to Hewlett Packard Enterprise sites
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Ensure that the Hewlett Packard Enterprise service delivery specialists can connect and use a laptop in the Customer’s environment
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Ensure that all hardware, firmware, and software that the Hewlett Packard Enterprise service specialist will need in order to deliver this
service are available and, for software products, are properly licensed
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Provide all physical and logical information needed for connection to any Customer-owned SAN, if applicable and included in the
configuration objectives of the service
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Allocate floor space and provide a suitable physical operating environment for the Integrity NonStop X system, including implementation
of any environmental recommendations made by Hewlett Packard Enterprise
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Ensure that all power cabling is in conformance with Integrity NonStop X system specifications
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Lay cables in data centers, including LAN, Fibre Channel, InfiniBand, and/or Customer-supplied cables that meet the requirements of the
ordered Integrity NonStop X system
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Ensure that all cabling has been preinstalled, pretested, and labeled
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Assign IP addresses, default gateways, routers, and firewall updates
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Ensure access to networking and security resources during installation in case problems occur
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Identify a Central Management Server for remote event notification
General provisions/Other exclusions
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Hewlett Packard Enterprise reserves the right to charge, on a time and materials basis, for any additional work over and above the service
package pricing that may result from work required to address service prerequisites or other requirements that are not met by the
Customer.
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Hewlett Packard Enterprise reserves the right to re-price this service if the Customer does not schedule and provide for subsequent
delivery within 90 days of purchase.
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Hewlett Packard Enterprise’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well
as the accuracy and completeness of any information and data the Customer provides to HPE.
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The service is delivered as a single, contiguous event. Environments that require multiple engagements over a longer period of time are
not included with this service and are available at additional cost.
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Infrastructure installation and configuration may be coordinated with the delivery of this service; consultation from Hewlett Packard
Enterprise may be required to determine infrastructure parameters.
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with
Hewlett Packard Enterprise.