NonStop BackBox Installation and Startup Service

Data sheet
Page 4
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Provide all physical and logical information needed for connection to any Customer-owned SAN, if applicable and included in the configuration
objectives of the Service
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Ensure that all prerequisites as identified in the 'Service eligibility' section have been met
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Ensure that all cabling has been preinstalled, pretested, and labeled
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Allow updating of all command and control files used in support of backup and recovery practice
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Provide confirmation of appropriate operating system patch levels on selected hosts as identified during service planning (Hewlett Packard
Enterprise does offer an optional service for this)
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Complete and return the questionnaire and checklist
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Assign the dedicated personnel who will be responsible for the duration of the installation and configuration process
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Arrange personnel access to data center facilities
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Lay cables (LAN and Fibre Channel) in data centers
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Assign IP addresses
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Allocate rack space for the installation of servers and storage
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If existing SAN storage is to be used, assign LUNs; if NAS storage is to be used, assign shares and user privileges
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Add required ports to the PORTCONF file on NonStop systems and bounce LISTNERs
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Open required ports in the firewall
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Ensure access to storage, networking, and security resources during installation in case problems occur
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Establish security (e.g., Active Directory) and create accounts
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Review the checklist for the completion of all prerequisites
General provisions/Other exclusions
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Hewlett Packard Enterprise reserves the right to charge, on a time and materials basis, for any additional work over and above the service
package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.
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Hewlett Packard Enterprise reserves the right to re-price this service if the Customer does not schedule and provide for subsequent delivery
within 90 days of purchase.
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Hewlett Packard Enterprise’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as
the accuracy and completeness of any information and data the Customer provides to HPE.
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The service is delivered as a single, contiguous event. Environments that require multiple engagements over a longer period of time are not
included with this service and are available at additional cost.
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Infrastructure installation and configuration may be coordinated with the delivery of this Service; consultation from Hewlett Packard Enterprise
may be required to determine infrastructure parameters.
For more information
For more information on Hewlett Packard Enterprise support services, contact any of our worldwide sales offices or visit the following website:
www.hpe.com/services/support
www.hpe.com/services/lifecycleevent
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett
Packard Enterprise.