NonStop BackBox Installation and Startup Service

Data sheet
Page 3
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Reconfiguration of existing environments, such as removal or movement of tape drives; if identified in the configuration objectives, existing
tape drive(s) may be connected to HPE NonStop BackBox as long as (a) the Hewlett Packard Enterprise service representative does not have
to move the tape drives(s), and (b) the Customer provides the needed cable(s)
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Reconfiguration of any IP address changes identified after the completion of the service
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Installation of operating system patches and any associated device drivers
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Services that, in the opinion of Hewlett Packard Enterprise, are required due to unauthorized attempts by non-HPE personnel to install, repair,
maintain, or modify hardware, firmware, or software
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Services required due to causes external to the HPE-maintained hardware or software
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Installation and configuration of third-party backup management applications, unless otherwise arranged with Hewlett Packard Enterprise in
advance of deployment
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Backup, restoration, or migration of data
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Any services not clearly specified in this document or in an associated Statement of Work (SOW)
Service eligibility
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The Customer must ensure that the distance between HPE NonStop servers and HPE NonStop BackBox does not exceed maximum
requirements as specified in the product specifications.
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The Customer must ensure that all required mounting racks are in place and that power requirements have been met.
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The Customer's existing computing operating system platform(s) must be supported by and be compatible with HPE NonStop BackBox being
installed.
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The Customer must provide a suitable physical operating environment for HPE NonStop BackBox, including implementation of any
environmental recommendations made by Hewlett Packard Enterprise.
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The Customer must install any recommended HPE NonStop server software product releases (SPR) or software upgrades, including device
drivers.
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Customer host applications must be installed and operating normally prior to the delivery of this service.
Customer responsibilities
The Customer will:
Ensure that all service prerequisites identified during the service planning activity have been met prior to the scheduled delivery date
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Contact a Hewlett Packard Enterprise service specialist within 90 days of date of purchase to schedule the delivery of the service
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Coordinate service deployment on third-party-maintained products with Hewlett Packard Enterprise, if applicable
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Assign a designated person from the Customer's staff who, on behalf of the Customer, will grant all approvals, provide information, and
otherwise be available to assist Hewlett Packard Enterprise in facilitating the delivery of this service
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Ensure that all hardware, firmware, and software that the Hewlett Packard Enterprise service specialist will need in order to deliver this service
are available and, for software products, are properly licensed
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Allow Hewlett Packard Enterprise full and unrestricted access to all locations where the service is to be performed
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Provide a suitable work area for delivery of the service, including access to an outside phone line, required power and network connections, and
Internet access to Hewlett Packard Enterprise sites
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett
Packard Enterprise.