NonStop BackBox Installation and Startup Service

Data sheet
Page 2
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Customer orientation session
Table 1. Service features
Feature Delivery specifications
A Hewlett Packard Enterprise service specialist will work remotely with you to schedule the delivery of the service at a mutually
agreed time which shall be during local HPE standard business days and hours, excluding HPE holidays. The service planning
activities will include:
• Communication with the Customer, including addressing the Customer’s questions regarding service delivery
• Verification of the pre-sales questionnaire and configuration information prior to the scheduled on-site delivery date
• Obtaining a license key for installation
• Establishing a plan that involves one or two Customer dedicated personnel for the duration of the installation and configuration
process
• Obtaining the Customer’s assurance of the date by which all checklist items will be completed and ready for installation to begin
Service planning
Service deployment activities will include:
• Initial installation activities—a “white-boarding” meeting to review:
– BackBox configuration
– Backup procedures
– Storage configuration
– Tape Catalog configuration
• Physical installation of the BackBox
– BackBox software installation on the NonStop
– Configure Storage for BackBox internal storage model BBHWI
– Installation of the User Interface
– Configuration BackBox entities: Domain, VT Controller, Data Stores, Volume Groups, and Volumes
Service deployment
Hewlett Packard Enterprise will perform the appropriate installation verification tests required for this service.Installation verification tests (IVT)
Upon completion of the installation services, the Hewlett Packard Enterprise service specialist will provide the Customer with an
onsite orientation on basic functionality regarding the NonStop BackBox product usage. This orientation will cover the following
topics:
• BackBox architecture
• Customer BackBox configuration
• Virtual Tape Controller configuration and log file
• Configuring BackBox with the User Interface
• Running a test backup
This session is completed on the same day the on-site services are completed. Customer is responsible for ensuring attendance at
this session and providing the necessary logistics to enable HPE to provide the orientation session.
Customer orientation session
Service limitations
Services will be performed during HPE local business days and hours, excluding HPE holidays.
This service is limited to a single NonStop BackBox product at a single physical site.
Activities such as, but not limited to, the following are excluded from this service:
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett
Packard Enterprise.