NonStop BackBox Installation and Startup Service

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Data sheet

HPE NonStop BackBox Installation and Startup

Service

HPE Lifecycle Event Services

Proper installation and configuration of your HPE NonStop BackBox subsystem is crucial in helping you to increase the return on your NonStop

investment. Complementing your new NonStop BackBox, the HPE NonStop BackBox Installation and Startup Service is designed to provide the

necessary activities required to deploy the HPE NonStop BackBox product into your backup and recovery operations.

With the assistance of your designated IT tape storage and NonStop server administrators, a Hewlett Packard Enterprise certified service

specialist will engage in a discovery process designed to help Hewlett Packard Enterprise understand your business and storage application

needs. This collaboration helps provide the groundwork for planning, designing, and employing a customized virtual tape storage configuration.

The Hewlett Packard Enterprise certified service specialist will then apply the configuration you’ve approved and perform a suite of verification

tests as described in the Service features section. The Hewlett Packard Enterprise service specialist will also provide your staff with an orientation

session on basic features and functionality of NonStop BackBox product that are intended to help you maintain and manage your HPE NonStop

BackBox environment.

Service benefits

•

Verification prior to installation that all service prerequisites are met

•

A customized installation plan to support your unique configuration requirements

•

Delivery of the service at a mutually agreed upon scheduled time

•

Installation of the HPE NonStop BackBox product per the product specifications

•

Configuration of HPE NonStop BackBox virtual tape devices; these tape devices can be configured to replace existing tape devices or can be

added to your current configuration

•

Availability of a Hewlett Packard Enterprise service specialist to answer questions during the installation process

•

Installation and startup service provided by a Hewlett Packard Enterprise technical specialist

•

Basic knowledge transfer to assist your local administrator in managing your solution

•

Documentation of the configuration as implemented

Service feature highlights

•

Service planning

•

Service deployment

•

Installation verification tests (IVT)

This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett

Packard Enterprise.

Summary of content (5 pages)

PAGE 1
Data sheet HPE NonStop BackBox Installation and Startup Service HPE Lifecycle Event Services Proper installation and configuration of your HPE NonStop BackBox subsystem is crucial in helping you to increase the return on your NonStop investment. Complementing your new NonStop BackBox, the HPE NonStop BackBox Installation and Startup Service is designed to provide the necessary activities required to deploy the HPE NonStop BackBox product into your backup and recovery operations.
PAGE 2
Data sheet Page 2 • Customer orientation session Table 1. Service features Feature Delivery specifications Service planning A Hewlett Packard Enterprise service specialist will work remotely with you to schedule the delivery of the service at a mutually agreed time which shall be during local HPE standard business days and hours, excluding HPE holidays.
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Data sheet Page 3 • Reconfiguration of existing environments, such as removal or movement of tape drives; if identified in the configuration objectives, existing tape drive(s) may be connected to HPE NonStop BackBox as long as (a) the Hewlett Packard Enterprise service representative does not have to move the tape drives(s), and (b) the Customer provides the needed cable(s) • Reconfiguration of any IP address changes identified after the completion of the service • Installation of operating system patches
PAGE 4
Data sheet Page 4 • Provide all physical and logical information needed for connection to any Customer-owned SAN, if applicable and included in the configuration objectives of the Service • Ensure that all prerequisites as identified in the 'Service eligibility' section have been met • Ensure that all cabling has been preinstalled, pretested, and labeled • Allow updating of all command and control files used in support of backup and recovery practice • Provide confirmation of appropriate operating system
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Data sheet © Copyright 2014, 2016 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.