Installation and Startup Service for HPE Moonshot System data sheet
Page 3
Data sheet
Service limitations
All services will be delivered during local HPE standard business days and hours, excluding HPE holidays.
Services are limited to the installation of the maximum number of HPE ProLiant Server Cartridges for HPE Moonshot System and
associated networking switches that can fit into one (1) HPE Moonshot 1500 Chassis at one customer location.
Only HPE-supported OS (Microsoft Windows Server®, RHEL, and SLES Linux) will be deployed. Excluded from this service are activities such
as, but not limited to, the following:
• Service deployment on hardware not covered by an HPE warranty or HPE support agreement
• Service deployment on hardware covered by a third-party maintenance contract
• Installation and configuration of Hypervisors (VMware®, Microsoft Hyper-V, XenServer) or client OSs (Windows 7, 81, or 10); customers
may purchase these services separately
• OS provisioning with a third-party or customized software tool; customers requiring such service may purchase additional technical
consulting services, which will be delivered under a custom SOW during a separate engagement
• Advanced network configuration and customization, such as stacking multiple HPE Moonshot 1500 Network Switches, and configuration
of Virtual Local Area Networks (VLANs) or Link Aggregation (LAG) groups
• Planning, design, implementation, or assessment of the customer’s overall Storage Area Network (SAN) or fabric architecture
• Services that, in the opinion of HPE, are required due to unauthorized attempts by non-HPE personnel to install, repair, maintain, or modify
hardware, firmware, or software
• Site inspection activities such as a comprehensive analysis of the customer facility’s power, cooling, and humidity, airborne contaminant,
and vibration levels, and determination of whether the data center’s raised floor has suicient structural capability to accommodate the
weight of newly installed equipment
• Environmental compliance or site preparation
• External cabling
• Application integration or integration of third-party products or peripherals not included with the system
• Assembly of external storage devices
• Assembly of racks or other computer room site preparation
• Software training, troubleshooting, repair, tuning, or customization
• Any services not clearly specified in this document
Customer responsibilities
The customer will:
• Contact an HPE service specialist within 90 days of date of purchase to schedule the delivery of the service
• Designate a person from the customer’s sta who, on behalf of the customer, will grant all approvals; provide information; ensure that all
hardware, firmware, and software that the HPE service specialist will need in order to deliver this service are available and that software
products are properly licensed; and otherwise be available to assist HPE in facilitating the delivery of this service
• Ensure that all service prerequisites as identified under Service eligibility are met
• Ensure that all site preparation, power supply compatibility requirements, network cabling and configuration, and other specified service
prerequisites—as listed in the Service eligibility section or as otherwise communicated to customer—have been met
• Ensure that HPE-approved rack and rack-mount kits to which the device will be attached have been prepared for device installation and
are capable of supporting a fully populated HPE Moonshot 1500 Chassis