After-Hours Hardware Installation Service
Data sheet
Page 2
HPE Technology Services are governed by the applicable HPE terms and conditions of service provided or indicated to Customer at the time of purchase.
Service limitations
The scheduling of this service is subject
to the availability of Hewlett Packard
Enterprise onsite technical resources
A separate HPE After-Hours Installation
Service is required for each installation event
or installation location. An installation event
is defined as an installation scheduled to
begin on a given day. An installation location
is defined as a single site or campus location
with a radius of not greater than one half
mile.
This service applies to onsite HW product
installation only.
Some HPE Installation Services, HPE
Installation and Start-up Services, HPE
Factory Express Services, and HPE
Bundled Installation Services include
service components comprised partly
or entirely of project planning, design,
custom configuration, or other complex
or consultative content. These service
components will not be delivered outside of
standard business hours. Delivery of these
excluded service components outside of
business hours may be available separately
on a custom-quote basis.
Service eligibility
Customers are eligible for the delivery
of this service if they meet the following
prerequisites:
•The Customer must purchase either an
HPE Installation Service (HA113A1),
HPE Installation and Start-up Service
(HA114A1), or HPE Factory Express
Service (HA453A1, HA454A1, or
HA455A1) for each HW product to be
installed, or purchase HPE HW products
with bundled installation
Customer responsibilities
The Customer will:
•Ensure that all service prerequisites as
identified in the ‘Service eligibility’ section
have been met
•Contact a Hewlett Packard Enterprise
service specialist within 90 days of date of
purchase to schedule the delivery of the
service
•Schedule the installation activity with
Hewlett Packard Enterprise a minimum of
3 business days in advance of the desired
installation date