RDX Removable Disk Backup System

QuickSpecs
HPE RDX Removable Disk Backup System
Service and Support, and Warranty I
nformation
Page 11
Warranty and Services
Included with the
Product
Hewlett Packard Enterprise provides a 3-year, next-day, parts exchange, limited warranty for the HPE
RDX/HPE RDX+ Removable Disk Backup System, plus 9x5 phone support for the duration of the
warranty.
Hewlett Packard Enterprise warrants only that the Storage software media will be free of physical
defects for a period of ninety (90) days from delivery.
For more information about HPE's Global Limited Warranty and Technical Support, visit:
www.hp.com/storage/warranty
Service and Support
Protect your business beyond warranty with HPE Support Services
HPE Technology Services delivers confidence, reduces risk and helps customers realize agility and
stability. Our integrated portfolio of Services for storage help customers reduce costs, optimize data,
streamline storage management, and improve backup and recovery. HPE Support Services enable you
to choose the right service level, length of coverage and response time as you purchase your new
storage solution, giving you full entitlement for the support for need for your IT and business.
Recommended Support Services
Optimized Care
HPE Proactive Care* with 6 hour call-to-repair commitment, three year Support Service
HPE Proactive Care gives customers an enhanced call experience plus helps prevent problems and
maintains IT stability by utilizing tailored, proactive reports with recommendations and advice when
your products are connected to Hewlett Packard Enterprise. This Service combines three years’
proactive reporting and advice with our highest level of hardware support - The Hewlett Packard
Enterprise 24x7, six hour hardware call-to-repair. Hewlett Packard Enterprise is the only leading
manufacturer who makes this level of coverage available as a standard service offering for your most
valuable storage systems. https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3-8855ENW.pdf
Standard Care
HPE Proactive Care* with 24x7 coverage, three year Support Service
HPE Proactive Care gives customers an enhanced call experience plus helps preventing problems and
maintains IT stability by utilizing personalized proactive reports with recommendations and advice
when your products are connected to Hewlett Packard Enterprise. This Service combines three years’
proactive reporting and advice with our 24x7 coverage, four hour hardware response time when there
is a problem. https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3-8855ENW.pdf
NOTE: *HPE Proactive Care and HPE Proactive Care Advanced require that the customer connect
their devices to make the most of these services and receive all the deliverables.
Basic Care
HPE Foundation Care 24x7, three-year Support Service
HPE Foundation Care 24x7 gives you access to Hewlett Packard Enterprise 24 hours a day, seven
days a week for assistance on resolving issues. This service includes need based Hardware onsite
response within four hours. Simplify your support experience and make Hewlett Packard Enterprise
your first call to help resolve hardware or software problems.
http://www.hpe.com/h20195/V2/GetDocument.aspx?docname=4AA4-8876ENW&cc=us&lc=en
More Information
http://www.hpe.com/services