3PAR Software Products

QuickSpecs
HPE 3PAR Software Products
Service and Support
Page 29
Service and Support
Protect your business beyond warranty with HPE Support Services
HPE Technology Services delivers confidence, reduces risk and helps customers realize agility and
stability. Our integrated portfolio of Services for storage help customers reduce costs, optimize data,
streamline storage management, and improve backup and recovery. HPE Support Services enable you
to choose the right service level, length of coverage and response time as you purchase your new
storage solution, giving you full entitlement for the support for need for your IT and business.
Connect your devices
Unlock all of the benefits of your technology investment by connecting your products to Hewlett
Packard Enterprise. Achieve up to 77%
1
reduction in down time, near 100%
2
diagnostic accuracy and a
single consolidated view of your environment. By connecting, you will receive 24x7monitoring, pre-
failure alerts, automatic call logging, and automatic parts dispatch. HPE Proactive Care Service and
HPE Datacenter Care Service customers will also benefit from proactive activities to help prevent
issues and increase optimization. All of these benefits are already available to you with your server
storage and networking products, securely connected to Hewlett Packard Enterprise support.
1- IDC
2 – HPE CSC reports 2014 - 2015
Recommended Services
Optimized Care
HPE Proactive Care Advanced* - 24x7 coverage, three year Support Service
This services helps achieve a higher return on your product investment with personalized support
from
a local assigned Account Support Manager who will share best practice advice and personalized
recommendations designed to help improve availability and performance to increase stability and
reduce unplanned downtime. Leverage your system’s ability to connect to Hewlett Packard Enterprise
for pre-failure alerts, automatic call logging and parts dispatch. For business critical incidents, this
service offers critical event management to reduce mean time to resolution. This recommendation
provides 24x7 coverage with four-hour response for hardware and collaborative support that offers
two-hour callback for supported software issues. Collaborative software management is included with
independent software vendors unless you have your software support from Hewlett Packard
Enterprise where we own all cases from start through to resolution.
http://www.hpe.com/h20195/V2/GetDocument.aspx?docname=4AA5-3259ENW&cc=us&lc=en
Standard Care
HPE Proactive Care* with 24x7 coverage, three year Support Service + 20 Services credits per year per
array
HPE Proactive Care gives customers an enhanced call experience plus helps preventing problems and
maintains IT stability by utilizing personalized proactive reports with recommendations and advice
when your products are connected to Hewlett Packard Enterprise. This Service combines three years’
proactive reporting and advice with our 24x7 coverage, four hour hardware response time when there
is a problem. https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3-8855ENW.pdf
Basic Care
HPE Proactive Care* with 24x7 coverage, three year Support Service + 10 Services credits per year per
array
HPE Proactive Care gives customers an enhanced call experience plus helps preventing problems and
maintains IT stability by utilizing personalized proactive reports with recommendations and advice
when your products are connected to Hewlett Packard Enterprise. This Service combines three years’
proactive reporting and advice with our 24x7 coverage, four hour hardware response time when there
is a problem.
https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3-8855ENW.pdf
HPE Support Services
Support Credits
Services Support Credits offer flexible services and technical skills to meet your changing IT demands.
With a menu of service that is tailored to suit your needs, you get additional resources and specialist
skills to help you maintain peak performance of your IT. Offered as annual credits, you can plan your
budgets while proactively responding to your dynamic business.
NOTE: *HPE Proactive Care and HPE Proactive Care Advanced require that the customer connect their devices to make the
most of these services and receive all the deliverables.