User Manual

QuickSpecs
HPE 8Gb PCI-e FC HBAs
Service and Support, HPE Care Pack and Warranty Information
Page 3
Warranty
3-0-0 Three-year parts exchange warranty. Additional warranty protection can be purchased.
HPE
Global Services provides a three-year, limited warranty, fully supported by a worldwide network of resellers and service
providers toll
-free 7 x 24 hardware technical phone support for the duration of the warranty. In addition, available service offerings
include a full range of
HPE Care Pack packaged hardware and software services.
NOTE: Certain restrictions and exclusions apply. Consult the HPE Customer Support Center for details.
Service
Technology Services for increased uptime, productivity and ROI
Trust HPE storage technology experts for every level of service and support. Our integrated portfolio of
services for storage help customers reduce costs, optimize data, streamline storage management, an
d
improve backup and recovery. Capitalizing on
HPE Storage Systems' capabilities requires a service
partner who understands your increasingly complex environment. Team with the people who know
Hewlett Packard Enterprise infrastructure
hardware and software best-
the experienced professionals at
HPE Services.
Support
• HPE Host Bus Adapters (HBA) take on the support level of the HPE server in which it is
installed.
• For HBA s installed outside of an HPE environment, HPE Foundation Care 24x7 Service is
recommended
• For a higher return on your storage investment, HPE Foundation Care 24x7 Service provides
integrated hardware and software support services designed specifically for your technology.
• Available 24x7, this 3-year combined reactive support option deli
vers onsite hardware support
and over-the-phone software support around-the-clock.
• Improve uptime with responsive hardware and software services
• Enjoy consistent service coverage across geographically dispersed sites
• Update HPE software at a predictable cost
• Increase customer satisfaction-with no interoperability gaps
Installations
• HPE Installation is included with the HPE Server install if purchased together. If Host Bus
Adapters (HBA) is ordered as an add-on to an existing HPE Server or for installation into a
non-HPE Server, HPE Installation Service is recommended. HPE Hardware Installation
provides basic installation of your product into your technology environment (System
configuration is not included).
• Allows your IT resources to stay focused on their core tasks and priorities
• Reduces implementation time, impact and risk to your storage environmen
Remote
Support Tools
HPE Insight Remote Support-: Available at no additional cost to all warranty, HPE Care Pack Service
and service agreement cust
omers, uses proven technology to deliver secure, reliable 24x7 remote
monitoring, diagnosis and problem resolution.
https://www.hpe.com/h20195/V2/GetPDF.aspx/4AA2-4676ENW.pdf
For more information
http://www.hp.com/services/storage
To learn more on
HPE Storage Services, please contact your Hewlett Packard Enterprise sales
representative or
Hewlett Packard Enterprise Authorized Channel Partner
HPE
Care Pack Services are sold by HPE and Hewlett Packard Enterprise Authorized Service Partners:
• Services for customers purchasing from HPE or an enterprise reseller are quoted using HPE