Storage and Server Support Services data sheet

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Data sheet
Service feature highlights
• Sanitization & Destruction confirmation and acceptance
• Erasure & Serialized Audit Reports & Certification
Table 1. Service features
Service limitations
This service may be delivered by HPE storage specialists or authorized service partners on site, remotely, or a combination of the two service
delivery methods.
Activities are delivered during HPE local standard business hours unless special arrangements have been made. HPE assumes no liability for
any impact resulting from the availability or reconstruction of the information previously residing on the hard disk media or for any data that
may continue to reside on the disk media following the sanitization process.
The sanitization service can only be performed on functional equipment. Where possible Storage arrays should be powered on and
operational at time of delivery. Servers should be fully operational and capable of boot-up. The HPE provided tools and technologies are
solely for the use of HPE or authorized delivery partners in the delivery of the service. The customer assumes no rights to, and may not
independently operate, the HPE tools and technologies.
Customer responsibilities
The Customer will:
• Assign a designated person from the Customer’s sta who, on behalf of the Customer, will grant all approvals, provide information, and
otherwise be available to assist Hewlett Packard Enterprise whilst onsite in facilitating the delivery of this service
• Provide a suitable work area for delivery of the service, including access to power and any network connections required
• Be responsible for all data backup and restore operations and powering down all hardware that is to be removed for destruction or
recycling when requested by HPE
• Ensure that all site preparation, power supply compatibility requirements, network cabling, and other specified service prerequisites have
been met
• Provide all necessary passwords that might be required to access system data and hard drives to execute data removal
Feature Delivery Specifications
Sanitization Confirmation and acceptance HPE provides the Customer with an upfront document defining the device(s) & media in scope for sanitisation or
destruction and the method of the service to be delivered. The Customer is required to sign this document prior to
work commencement to avoid the possible elimination of valuable data.
Reports and Certification Upon completion of the sanitization or media destruction procedure(s), HPE will provide the Customer with a
Certificate of Onsite Destruction (CoDD), Certificate of Completion & Serialized Asset Report documenting the
equipment sanitized and the method(s) of sanitization and/or media destruction.
HPE Technology Services are governed by the applicable HPE terms and conditions of service provided or indicated to Customer at the time of purchase.