User Manual

QuickSpecs
HPE H240ar Smart Host Bus Adapter
Service and Support
Page 5
OR
3
-Year HPE 24x7 4 hour Response, Hardware Support Onsite Service
Provides you with rapid remote support and if required an
Hewlett Packard Enterprise Authorized
representative who will arrive on site any time and day of the year to begin hardware maintenance
service within 4 hours of the service request being logged
https://www.hp
e.com/h20195/V2/GetPDF.aspx/5982-6547EEE.pdf
3
-Year HPE 6-hour Onsite Call-to-Repair, HPE Collaborative Support
Offers customers a single point of contact for server problem diagnosis, hardware problem resolution to
return the hardware in operating condi
tion within 6 hours of the initial service request to the HPE
Global Solution Center, and basic software problem diagnosis, fault isolation, and resolution if available
to
HPE. https://www.hpe.com/h20195/V2/GetPDF.aspx/4AA3-8232ENW.pdf
HPE
Proactive Select Service
Provides a flexible way to purchase
HPE best-in-class consultancy and technical services. You can buy
Proactive Select Service Credits when you purchase your hardware and
then use the credits over the
next 12 months. https://www.hpe.com/h20195/V2/GetPDF.aspx/4AA2-3842ENN.pdf
Insight Remote Support
Provides 24 X 7 remote monitoring, proactive noti
fications, and problem resolution. Learn more
http://www.hp.com/go/insightremotesupport
HPE
Support Center
Personalized online support portal with access to information, tools and experts to su
pport Hewlett
Packard Enterprise business products
. Submit support cases online, chat with HPE experts, access
support resources or collaborate with peers. Learn more
http://www.hp.com/go/hpsc
The HPE Support
Center Mobile App* allows you to resolve issues yourself or quickly connect to an
agent for live support. Now, you can get access to personalized IT support anywhere, anytime.
HPE
Insight Remote Support and HPE Support Center are available at no additional cost with a HPE
warranty,
HPE Care Pack or Hewlett Packard Enterprise contractual support agreement.
*The Hewlett Packard Enterprise Support Center Mobile App is subject to local availability
Parts and materials
Hewlett Packard Enterprise will
provide HPE-supported replacement parts and materials necessary to
maintain the covered hardware product in operating condition, including parts and materials for
available and recommended engineering improvements. Supplies and consumable parts will not be
provid
ed as part of this service; standard warranty terms and conditions apply. Parts and components
that have exceeded their maximum supported lifetime and/or the maximum usage limitations as set
forth in the manufacturer's operating manual or the technical pro
duct data sheet will not be provided,
repaired or replaced as part of this service.
Warranty / Service
Coverage
For ProLiant servers and storage systems, this service covers
HPE-branded hardware options qualified
for the server, purchased at the same
time or afterward, internal to the enclosure, as well as external
monitors up to 22" and tower UPS products; these items will be covered at the same service level and
for the same coverage period as the server unless the maximum supported lifetime and/or t
he
maximum usage limitation has been exceeded. Coverage of the UPS battery is not included; standard
warranty terms and conditions apply.
The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives
replaced by
HPE due to malfunction. It does not apply to any exchange of Disk or SSD/Flash Drives
that have not failed. SSD/Flash Drives that are specified by HPE as consumable parts and/or that have