User Manual

QuickSpecs
HPE H240ar Smart Host Bus Adapter
Service and Support
Page 4
Service and Support
HPE
Technology Services
HPE
Technology Services offers you technical consultants and support expertise to solve your most
complex infrastructure problems. We help keep your bu
siness running, boost availability, and avoid
downtime.
Protect your business beyond warranty with
HPE Care Pack Services
When you buy
HPE Options, it's also a good time to think about what level of service you may need.
HPE
Care Pack services provide total care and support expertise with committed response choices
designed to meet your IT and business need.
HPE
Foundation Care services deliver scalable support-packages for Hewlett Packard Enterprise
industry
-standard servers and software. You can choose the type and level of service that is most
suitable for your business needs. New to this portfolio is
HPE Collaborative Support. If you are running
business critical environments,
Hewlett Packard Enterprise offers Proactive Care or Critical Advantage.
The
se services help you deliver high levels of application availability through proactive service
management and advanced technical response.
Here is the support service recommendation from the Foundation Care and Proactive Care portfolio.
For customized sup
port service solution, Hewlett Packard Enterprise can work with you to tailor a
service solution for your unique support requirements using broader services portfolio of Foundation
Care and Proactive Care.
Recommended HPE Care Pack Services for optimal satisfaction with your HPE product
Recommended Services
3-Year HPE 24x7 4 hour Response, Proactive Care
Helps optimize your systems and delivers high levels of application availability through proactive
service management and advanced technical response
. A skilled Technical Manager will own your
query or issue end to end until resolved, delivering a single point of contact for you
OR
3
-Year HPE 24x7 4 hour Response, HPE Collaborative Support
Provides problem resolution support across the stack of HW, f
irmware, and Hewlett Packard Enterprise
and 3rd
party SW. In case the issue is with 3rd party SW, Hewlett Packard Enterprise does known issue
resolution. If
Hewlett Packard Enterprise cannot solve the issue, it will contact the third-party vendor
and creat
e a problem incident on your behalf
https://www.hpe.com/h20195/V2/GetPDF.aspx/4AA3
-8232ENW.pdf
HPE
Installation of ProLiant Add On Options Service
This easy
-to-buy, easy-to-use HPE Care Pack service helps ensure that your new Hewlett Packard
Enterprise hardware
or software is installed smoothly, efficiently, and with minimal disruption of your IT
and business operations
Related HPE Care Pack Services to enhance your HPE product experience
Related Services
3
-Year HPE 24x7 4 hour Response, Proactive Care
Helps optimize your systems and delivers high levels of application availability through proactive
service management and advanced technical response. A skilled Technical Manager
will own your
query or issue end to end until resolved, delivering a single point of contact for you