User Manual
QuickSpecs
HPE DDR4 SmartMemory
Service and Support
Page
6
HPE Support
Center
Personalized online support portal with access to information, tools and experts to support HPE business
products. Submit support cases online, chat with
Hewlett Packard Enterprise experts, access support resources
or collaborate wit
h peers. Learn more: https://www.hpe.com/us/en/services/it-support.html
The HPE Support Center Mobile App allows you to resolve issues yourself or quickly connect to an agent for
live sup
port. Now, you can get access to personalize IT support anywhere, anytime.
NOTE:
The HPE Support Center Mobile App is subject to local availability
Parts and
materials
Hewlett Packard Enterprise will provide HPE-supported replacement parts and materials necessary to maintain
operating condition for covered hardware products, including parts and materials for available and
recommended engineering improvements.
Parts and components that have reached their maximum supported lifetime and/or the maximum u
sage
limitations as set forth in the manufacturer's operating manual, product QuickSpecs, or the technical product
data sheet will not be provided, repaired, or replaced as part of these services.
Warranty / Service
Coverage
For ProLiant servers and storage systems, this service covers HPE-branded hardware options qualified for the
server, purchased at the same time or afterward, internal to the enclosure, as well
as external monitors up to 22
inches
and tower UPS products; these items will be covered
at the same service level and for the same coverage
period as the server unless the maximum supported lifetime and/or the maximum usage limitation has been
exceeded. Coverage of the UPS battery is not included; standard warranty terms and conditions apply.
For details on the HPE Server Options Limited Warranty visit:
http://h20566.www2.hpe.com/hpsc/wc/public/home
General Memory
Population Rules
and Guidelines
:
• Install DIMMs only if the corresponding processor is installed.
• If only one processor is installed in a two-processor system, only half of the DIMM slots are available.
• To maximize performance, it is recommended to balance the total memory capacity between all
installed processors and load the channels similarly whenever possible.
• When two processors are installed, balance the DIMMs across the two processors.
• White DIMM slots denote the first slot to be populated in a channel.
• Place the DIMMs with the highest number of ranks in the white slot when mixing DIMMs of different
ranks on the same channel.
• Mixing of DIMM types (UDIMM, RDIMM, and LRDIMM) is not supported.
• Mixing the 128GB LRDIMM with other capacities is not supported.
• Quad rank LRDIMMs are capable of up to 3DPC.
• DIMMs of different speeds may be mixed in any order; the server will select a common optimal speed.
• The maximum memory speed is a function of the memory type, memory configuration, and processor
model.
• The maximum memory capacity is a function of the memory type and number of installed processor.
• To enable Mirrored Memory mode, the system allocates half of the installed memory as system
memory and the remaining half as mirrored memory. All memory channels must be configured
identically.
• Only an RDIMM can be mixed with HPE NVDIMM
• When installing NVDIMM(s) on the same memory channel as RDIMM(s), populate the RDIMM(s) first
and farthest from the processor, then populate the NVDIMM(s) last and closer to the processor.