User Manual

QuickSpecs
HPE Smart Array P430 Controller
Service and Support
Page 7
Service and Support
HPE Technology Services
Capitalizing on HPE ProLiant server and HPE BladeSystem capabilities requires a service partner who
understands your increasingly complex business technology environment. That's why it makes sense
to team up with the people who know Hewlett Packard Enterprise infrastructure hardware and
software best - the experienced professionals at HPE Services.
Protect your business beyond warranty with HPE Care Pack Services
When you buy HPE Options, it's also a good time to think about what level of service you may need.
HPE Care Pack services provide total care and support expertise with committed response choices
designed to meet your IT and business need.
HPE Foundation Care services offer scalable reactive support-packages for
Hewlett Packard Enterprise
servers and software. You can choose the type and level of service that is most suitable for your IT and
business needs. HPE
Proactive Care delivers high levels of system availability through proactive service
management and advanced technical response.
Recommended HPE Care Pack Services for your HPE product
Optimized Care
3-Year HPE 6 hour Call to Repair Response, Proactive Care
Combined reactive and proactive support for hardware and software helping optimize your systems
and delivering high levels of availability through proactive service management and advanced
technical response. Ha
rdware problem resolution to return the hardware in operating condition within
6 hours of the initial service request. A Technical Account Manager, as your single point of contact, will
own your call or issue end to end until resolved.
https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3
-8855EEE.pdf
HPE
Installation of ProLiant Add On Options Service
This easy
-to-buy, easy-to-use HPE Care Pack service helps ensure that your new Hewlett Packard
Enterprise hardware
or software is installed smoothly, efficiently, and with minimal disruption of your IT
and business operations.
Standard Care
3-Year HPE 24x7 4 hour response, Proactive Care Service
This service gives you combined reactive and proactive support including rapid access to our
Advanced Solution Center to manage and prevent problems and a Technical Support Specialist with a
broad level of technical knowledge that will engage with additional technical expertise as needed from
HPE's vast global resources.
https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3-8855EEE.pdf
HPE Installation of ProLiant Add On Options Service
This easy-to-buy, easy-to-use HPE Care Pack service helps ensure that your new Hewlett Packard
Enterprise hardware
or software is installed smoothly, efficiently, and with minimal disruption of your IT
and business operations.
Related Services
HPE Proactive Care Personalized Support - Environmental Option
The Personalized Support option provides an assigned Account Support Manager who can bring best
practices from across the industry plus extra technical skills to your IT team. This option is only
available as an add-on to HPE Proactive Care Support
HPE Proactive Select Service
Provides a flexible way to purchase HPE best-in-class consultancy and technical services. You can buy
Proactive Select Service Credits when you purchase your hardware and then use the credits over the
next 12 months.
https://www.hpe.com/h20195/V2/GetPDF.aspx/4AA2-3842ENN.pdf