User Manual

QuickSpecs
HPE Smart Array P408e-m SR Gen10 Controller
Service and Support
Page 5
HPE Support Services
Protect your business beyond warranty with HPE Support Services
HPE Pointnext provides a comprehensive portfolio including Advisory and Transformational,
Professional, and Operational Services to help accelerate your digital transformation. From the onset of
your transformation journey, Advisory and Transformational Services focus on designing the
transformation and creating a solution roadmap. Professional Services specializes in creative
configurations with flawless and on-time implementation, and on-budget execution. Finally, operational
services provides innovative new approaches like Flexible Capacity and Datacenter Care, to keep your
business at peak performance. HPE is ready to bring together all the pieces of the puzzle for you, with
an eye on the future, and make the complex simple.
Recommended
Support
HPE Proactive Care* with 24x7 coverage, three year Support Service
HPE Proactive Care gives customers an enhanced call experience. When your products are connected
to HPE, Proactive Care helps prevent problems and maintains IT stability by utilizing personalized
proactive reports with recommendations and advice. This Service combines three years proactive
reporting and advice with our 24x7 coverage, four hour hardware response time when there is a
problem. This service also includes collaborative software support for Independent Software Vendors
(ISVs), (Red Hat, VMWare, Microsoft, etc.) running on your HPE servers.
https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3-8855ENW.pdf
HPE Proactive Care* with 6 hour call-to-repair commitment, three year Support Service
HPE Proactive Care gives customers an enhanced call experience. When your products are connected
to HPE, Proactive Care helps prevent problems and maintains IT stability by utilizing personalized
proactive reports with recommendations and advice. This Service combines three years’ proactive
reporting and advice with our highest level of hardware support - HPE’s 24x7, six hour hardware call-
to-repair.
HPE is the only leading manufacturer who makes this level of coverage available as a standard
service offering for your most valuable servers. Th
is service also includes collaborative software support
for Independent Software Vendors (ISVs), (Red Hat, VMWare, Microsoft, etc.) running on your HPE
servers.
https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3-8855ENW.pdf
*HPE Proactive Care and HPE Proactive Care Advanced require that the customer connect their devices
to make the most of these services and receive all the deliverables.
HPE Education Services
Keep your IT staff trained making sure they have the right skills to deliver on your business outcomes.
Book on a class today and learn how to get the most from your technology investment.
http://www.hpe.com/ww/learn
HPE Support Center
The HPE Support Center is a personalized online support portal with access to information, tools and
experts to support HPE business products. Submit support cases online, chat with HPE experts, access
support resources or collaborate with peers.
Learn more http://www.hpe.com/support/hpesc
HPE's Support Center Mobile App* allows you to resolve issues yourself or quickly connect to an agent
for live support. Now, you can get access to personalized IT support anywhere, anytime.
HPE Insight Remote Support and HPE Support Center are available at no additional cost with a HPE
warranty, HPE Support Service or HPE contractual support agreement.
*HPE Support Center Mobile App is subject to local availability
Parts and materials
HPE will provide HPE-supported replacement parts and materials necessary to maintain the covered
hardware product in operating condition, including parts and materials for available and recommended