User Manual

QuickSpecs
HPE Ethernet 1Gb Adapters
HPE ProLiant DL, ML & Apollo
Service and
Support
Page 6
Service and Support
NOTE: This adapter is covered under HPE Support Services/ Service Contract applied to the HPE
ProLiant Server or enclosure. No separate HPE Support Services need to be purchased.
Most HPE branded options sourced from HPE that are compatible with your product will be covered
under your main product support at the same level of coverage, allowing you to upgrade freely. Additional
support is required on select workload accelerators, switches, racks and UPS options 12KVA and over.
Coverage of the UPS battery is not included under HPE support services; standard warranty terms and
conditions apply.
Warranty and Support
Services
Warranty and Support Services will extend to include HPE options configured with your server or storage
device. The price of support service is not impacted by configuration details. HPE sourced options that
are compatible with your product will be covered under your server support at the same level of coverage
allowing you to upgrade freely. Installation for HPE options is available as needed. To keep support costs
low for everyone, some high value options will require additional support. Additional support is only
required on select high value workload accelerators, fibre switches, InfiniBand and UPS options 12KVA
and over. Coverage of the UPS battery is not included under TS support services; standard warranty
terms and conditions apply.
Protect your business
beyond warranty with
HPE Support Services
HPE Technology Services delivers confidence, reduces risk and helps customers realize agility and
stability. Connect to HPE to help prevent problems and solve issues faster. HPE Support Services enable
you to choose the right service level, length of coverage and response time as you purchase your new
server, giving you full entitlement to the support you need for your IT and business.
Protect your product, beyond warranty.
Parts and Materials
Hewlett Packard Enterprise will provide HPE-supported replacement parts and materials necessary to
maintain the covered hardware product in operating condition, including parts and materials for available
and recommended engineering improvements.
Parts and components that have reached their maximum supported lifetime and/or the maximum usage
limitations as set forth in the manufacturer's operating manual, product quick-specs, or the technical
product data sheet will not be provided, repaired, or replaced as part of these services.
The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives
replaced by Hewlett Packard Enterprise due to malfunction.
For more information
Visit the Hewlett Packard Enterprise Service and Support website.