Government of New Brunswick

Page 3
Case study
Government of New
Brunswick
Industry
Public Sector
Burns and her team completed the
implementation in just nine months with
support from HPE Partner, Prima Information
Solutions Inc. (Prima), a leading expert in the
field of Records and Information Management
across Canada.
Today, two records workers use the solution
for inputting 900 to 1,500 records each day,
four senior level managers use it for approvals
and up to ten knowledge workers use it for
accessing the information that is crucial to
their daily tasks.
A highly extensible solution
The department has taken advantage of
the extensibility features of HPE Records
Manager. Using WebDrawer web services,
documents can be viewed in the native
Rebate System (IR), an integrated line-
of-business application, developed in-
house many years previously. Burns adds:
“The knowledge workers don’t need the
full interface, but they do need to view
documents. They just click a button on the
rebate application screen and they have
instant visibility of whatever documents they
need from their desktop.”
Her team also developed an application that
takes advantage of the HPE Records Manager
ability to organize information automatically.
Burns reveals: “Any time a new client or
transaction is created in the Rebate
System, all the necessary record types
and folders are created automatically in
HPE Records Manager.”
Automatic upload of legacy data to
new system
A new property tax system (GEMINI) is
currently being developed for the province.
It will take advantage of HPE Records
Manager. The legacy system consists of
450,000 folders of microfilm records –
one for each of the program’s clients.
Taking advantage of the HPE Records
Manager extensive and intrinsic metadata
and the tools provided in the software
development kit, the team wrote a program
that automatically creates containers and
folders for the legacy records. Eliminating
time-consuming and resource-intensive
human intervention not only improves
eiciency, it also eradicates errors. “All
the record types have been created in
HPE Records Manager with all the correct
metadata,” describes Burns. “Previously
the output from the Property Tax System
was printed, microfilmed and placed in
client microfiche jackets manually. Now it is
automatically uploaded from GEMINI to our
document servers, populating the folders and
containers for these property tax owners.”
Once the new system is live, users will
be able to view records through the native
GEMINI line-of-business application using
HPE Records Manager web services, much
like in the Rebate application.