Getting Started Guide HP Integrity rx2600 server and HP workstation zx6000 Document Part Number: A9664-90030 July 2004 This guide provides an overview of the system front and rear panel connectors, instructions on how to set up and configure your system, and troubleshooting tips. The appendix includes regulatory notices.
Contents © 2004 Hewlett-Packard Company Microsoft®, Windows®, Windows 2000®, and Windows XP® are registered trademarks of Microsoft Corporation in the U.S. and other countries. Intel® and Itanium® are registered trademarks of Intel Corporation in the U.S. and other countries. All other product names mentioned herein may be trademarks of their respective companies.
Contents Important Safety Warnings Å WARNING: Avoiding Electrical Shocks. To avoid electrical shock, do not open the power supplies. There are no user-serviceable parts inside. To avoid electrical shock and harm to your eyes by laser light, do not open the DVD laser module. The laser module should be serviced by service personnel only. Do not attempt to make any adjustment to the laser unit. Refer to the label on the DVD for power requirements and wavelength. This product is a class I laser product.
Contents Ä CAUTION: Avoiding Static Electricity. Static electricity can damage electronic components. Turn OFF all equipment before installing an accessory card. Don’t let your clothes touch any accessory card. To equalize the static electricity when replacing an accessory card, rest the accessory card bag on top of the system unit while you are removing the card from the bag. Handle the card as little as possible and with care. Ä CAUTION: Information on Ergonomic Issues.
Contents 1 Setting Up and Using Your System System Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4 Setting Up Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Where to Get Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Information to Collect Before You Contact Support . . . . . . . . . . . . . . . . . . . . . . Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Phone Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Additional Documentation . . . . . . . . . . . . . .
1 setting up and using your system This chapter includes: ■ descriptions of the system front and rear panels ■ information on how to set up your system ■ instructions for starting and stopping your system ■ basic system configuration information system configurations The HP Integrity rx2600 server and HP workstation zx6000 are available in tower and rack-mount configurations.
Setting Up and Using Your System front panel The front panels of the rx2600 and zx6000 have the following features: 1–2 ■ Power LED is green when the power is on, or the power button is pushed in. If the power is on and the button is pushed in, the light stays on even after the system is powered down. When the button is released, the green light turns off. ■ Power Button turns the system power on and off. ■ LAN LED indicates the system is communicating over the Gigabit or System Management LAN.
Setting Up and Using Your System 7 6 5 4 3 1 Front Panel, Tower Configuration 1 2 3 4 5 6 7 Front Panel, Rack-mounted Configuration 1 e-buzzer Icon 5 System LED 2 Locator LED and Button (rack-mounted system only) 6 Power Button 3 Diagnostic LEDs 1-4 7 Power LED (active only on workstation zx6000s with no MP card installed) 4 LAN LED HP Integrity rx2600 server and HP workstation zx6000 Getting Started Guide 1–3
Setting Up and Using Your System rear panel The rear panel has the following features: 1–4 ■ Connectors are shaped to go in one way only to prevent improper cable attachment. ■ Ports are labeled for easy identification. ■ Management Processor (MP) ports are positioned above (rack-mount) or to the right of (tower) standard connectors (optional on workstation zx6000).
Setting Up and Using Your System 1 2 14 3 4 13 12 11 10 9 56 7 8 Rear Panel Connectors 1 Power (PWR2) 8 USB ports (mouse and keyboard ports labelled) 2 Power (PWR1) 9 TOC button 3 MP VGA, serial, LAN, reset (optional on workstation zx6000) 10 Locator LED and button 4 System lock 11 10/100 LAN 5 Serial port A (console) 12 LAN LEDs 6 Serial port B 13 10/100/1000 LAN 7 Monitor connector(s) (workstation zx6000 only) 14 LVD/SE SCSI HP Integrity rx2600 server and HP workstation zx6000 Gett
Setting Up and Using Your System setting up your system Å WARNING: If you have any doubt that you can lift the system or monitor safely, do not try to move them without help. 1. Check the materials list shipped with your system to verify that you have all of the components. 2.
Setting Up and Using Your System tools You do not need any tools to set up your system. If you plan to install additional hardware components, you need: Å ■ Flat blade screwdriver ■ T-15 Torx driver ■ Special processor tool (provided with processor) ■ Static-free mat ■ Static strap WARNING: Metallic particulates can be especially harmful around electronic equipment.
Setting Up and Using Your System connecting devices Before connecting any cords or cables to your system, please read the Warning Notices in the front of this manual. keyboard, mouse and power The rx2600 and zx6000 systems ship with a USB keyboard and mouse. » Plug the keyboard and mouse into USB connectors on the rear panel of the computer. (Ports are labelled.) There are two power receptacles on the rear panel of the system.
Setting Up and Using Your System graphics cards and monitors Integrity rx2600 servers and workstation zx6000s with Management Processor (MP) cards support a VGA monitor connected to the VGA port on the MP card. workstation zx6000s with no MP cards are available with a range of AGP graphics cards. ■ Graphics cards may include an 15-pin connector, an 18-pin connector, or both. Only one connecting cable is needed for each monitor.
Setting Up and Using Your System starting and stopping your system HP Integrity rx2600 servers and workstation zx6000s come in many different configurations. Pay careful attention to the directions below and choose the options that match the OS and packaging you purchased. starting your system To start your system: 1. Turn on the monitor before you start your system. 2. Press the power button on the front panel. The system starts. During system startup, the display may remain blank for up to one minute.
Setting Up and Using Your System initializing your software The rx2600 and zx6000 can be configured with the Operating System (OS) pre-installed or packaged separately. ■ If you purchased a system with the OS pre-installed, the initialization process starts when you start the workstation for the first time. The software initialization process takes a few minutes. You can change the settings after the software has been initialized.
Setting Up and Using Your System installing hardware components If you purchased an accessory card, a graphics card, or other hardware components that were not installed in your system at the factory, you must install those components now. Å WARNING: For most hardware installation procedures, you must power off the system and unplug the power cord from the outlet.
Setting Up and Using Your System firmware and drivers To download the latest drivers and firmware for your: 1. Go to: http://www.hp.com/go/bizsupport Follow the menu prompts to navigate to the support page: ◆ Select download drivers/software. ◆ Enter the product name in the search field (rx2600 or zx6000). ◆ Select the search result. ◆ Choose the driver or firmware upgrade you need to download.
Setting Up and Using Your System configuring your system Three tools are available to configure your system: ■ Extensible Firmware Interface (EFI), page 1-14 ■ Management Processor (MP) (optional on workstation zx6000s), page 1-25 ■ Baseboard Management Controller (BMC), page 1-26 This section provides a brief introduction to these tools. For complete information, refer to “System Configuration” in the hp rx2600/zx6000 Operation and Maintenance Guide.
Setting Up and Using Your System You can access the EFI directly when you boot the system, or by remote access. When you turn on your system and it begins to start up, your system pauses at the boot option screen: EFI Boot Manager ver x.xx [xx.xx] Please select a boot option [your OS] EFI Shell [Built-in] Boot option maintenance menu Security/Password Menu Use up and down arrows to change option(s). Use Enter to select an option.
Setting Up and Using Your System To access the EFI remotely: 1. With the workstation turned off, connect the serial cable provided with your system (HP part number 5182-4794) or a compatible cable to Serial Port A on the rear panel of the workstation, and to your remote device. 2. Configure the terminal emulation software with these settings: ❏ Baud rate: 9600 ❏ Bits: 8 ❏ Parity: None ❏ Stop Bits: 1 (one) ❏ Flow Control: XON/XOFF 3.
Setting Up and Using Your System using the EFI shell To access the EFI shell: 1. When the EFI boot option screen displays, use the arrow keys to highlight EFI Shell, then press Enter. 2. A list of file systems (drives and partitions), and block devices on hard drives is displayed. For example: Device mapping table fs0: Acpi(HWP0002,100)/Pci(1|0)/Scsi(Pun0,Lun0)/HD(Part1,Sig00112233) blk0: Acpi(HWP0002,0)/Pci(2|0)/Ata(Primary,Master) blk1: Acpi(HWP0002,100)/Pci(1|0)/Scsi(Pun0,Lun0) 3.
lp0103gs.book Page 18 Tuesday, June 8, 2004 4:42 PM Setting Up and Using Your System 4. You can now enter commands. To run an individual command: a. Type the command at the shell prompt. For example, to clear the display on the monitor: Shell:\> cls b. Press Enter to execute the command. ◆ Some commands require additional arguments to further define their action.
lp0103gs.book Page 19 Tuesday, June 8, 2004 4:42 PM Setting Up and Using Your System The following section provides a list of EFI command categories. For more information, see the hp rx2600/zx6000 Operation and Maintenance Guide or use the EFI shell help system. To access a: ■ List of EFI command classes, execute help at the EFI shell prompt. ■ Detailed description of a command, execute help and the command name at the EFI shell prompt.
lp0103gs.book Page 20 Tuesday, June 8, 2004 4:42 PM Setting Up and Using Your System using the boot option maintenance menu This menu allows you to select console output and input devices as well as various boot options.
lp0103gs.book Page 21 Tuesday, June 8, 2004 4:42 PM Setting Up and Using Your System ■ Select Active Console Output Devices lets you define devices to display output from the system console. ❏ To select a monitor connected to the MP VGA port, choose ❏ To select a monitor connected to an AGP graphics card, choose Acpi (HWP0003, 0)/Pci(0|0). Acpi (HWP0002, 700)/Pci(2|0). NOTE: Some operating systems support multiple consoles, such as a simultaneous serial and VGA output.
lp0103gs.book Page 22 Tuesday, June 8, 2004 4:42 PM Setting Up and Using Your System using the system configuration menu The System Configuration Menu (available on systems with EFI firmware version 2.0 or higher) includes the following options: The Security/Password Menu lets you change the administrator and user passwords. ■ The Advanced System Information Menu displays information about system and component configuration. ■ ■ Set System Date lets you modify the system date.
lp0103gs.book Page 23 Tuesday, June 8, 2004 4:42 PM Setting Up and Using Your System security/password menu You can set administrator and user passwords to provide different levels of access to the system firmware: ■ The Administrator can access and change all settings in the EFI Boot Manager program and can run the EFI shell. ■ The User can access basic functions in the EFI Boot Manager. NOTE: These are not OS passwords. These passwords limit access to the firmware interface only.
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lp0103gs.book Page 25 Tuesday, June 8, 2004 4:42 PM Setting Up and Using Your System management processor The Management Processor (MP) is an independent support processor for the system console. MP provides services that facilitate the management of the host system. NOTE: Not all systems include a MP card. To determine if the card is installed, look at the back panel of your system. If the MP card is installed, you will see a 25-pin Serial Port.
lp0103gs.book Page 26 Tuesday, June 8, 2004 4:42 PM Setting Up and Using Your System baseboard management controller The Baseboard Management Controller (BMC) supports the industry-standard Intelligent Platform Management Interface (IPMI) specification. This specification describes the management features that have been built into the system board.
lp0103gs.book Page 1 Tuesday, June 8, 2004 4:42 PM 2 troubleshooting This chapter contains basic information to help you get your HP Integrity rx2600 server and HP workstation zx6000 up and running in the unlikely event that you experience a problem.
lp0103gs.book Page 2 Tuesday, June 8, 2004 4:42 PM Troubleshooting your system does not start properly The system doesn’t power on. Make sure... How The system’s power cord is properly connected. Connect the power cord to a working power outlet and to the rear of the system. There is a buzzing noise. A beep code when the system starts up means that there is a configuration problem. Many of the e-buzzer codes relate to the LED diagnostic codes.
lp0103gs.book Page 3 Tuesday, June 8, 2004 4:42 PM Troubleshooting you find a hardware problem keyboard problems The keyboard doesn’t work. Make sure... How The keyboard cable is correctly connected. Plug the cable into the correct connector on the back of the system. (Keyboard port is labelled.) The keyboard is free of debris. Check all keys are at the same height, and none are stuck down. The keyboard itself is not defective.
lp0103gs.book Page 4 Tuesday, June 8, 2004 4:42 PM Troubleshooting mouse problems The mouse doesn’t work. Make sure... How The mouse cable is correctly connected and the driver has loaded properly. Plug the cable into a USB port on the rear panel of the system. (Mouse port is labelled.) Reboot the system to reload the mouse driver during startup. You are using the correct driver. Download and install the latest driver.
lp0103gs.book Page 5 Tuesday, June 8, 2004 4:42 PM Troubleshooting graphics and monitor problems The monitor doesn’t work. The system’s power indicator light works but the monitor remains blank. Make sure... How The monitor power cord is correctly connected. Ensure the power cord is plugged into a working grounded power outlet and into the monitor. The monitor is switched ON (LED is on). Refer to the monitor manual for an explanation of the LED signals.
lp0103gs.book Page 6 Tuesday, June 8, 2004 4:42 PM Troubleshooting troubleshooting with the LEDs Several LEDs are on the front panel of the system. The following sections describe their functions. power and system LEDs The Power and System LEDs indicate the state of the system: Power LED System LED State Off Off Off On (green) Solid green Running On (green) Blinking green Booting On (green) Blinking orange (1/sec.) Attention On (green) Blinking red (2/sec.
lp0103gs.book Page 7 Tuesday, June 8, 2004 4:42 PM Troubleshooting diagnostic LEDs If the system has no Management Processor card installed, the four diagnostic LEDs on the front panel warn of impending failures and allow you to take preventive action. For example, you may want to back up your data or replace a component before it fails. ■ If no MP card is installed, the boot progress is monitored by Diagnostic LEDs 1-4. During the boot-up the LEDs turn on in sequence until the EFI prompt is reached.
lp0103gs.book Page 8 Tuesday, June 8, 2004 4:42 PM Troubleshooting LAN LEDs The front panel LAN LED indicates the system is communicating over the Gigabit or System Management LAN: ■ blinking green, the system is communicating over the LAN ■ solid green, LAN link is established, no current LAN activity ■ not green, the system is off Four Gigabit LAN LEDs are on the rear panel: LAN LED Location Color State 1.
lp0103gs.book Page 9 Tuesday, June 8, 2004 4:42 PM Troubleshooting Two System Management 10/100 LAN LEDs are on the rear panel: LAN LED Location Color State 1. Speed Tower: Right On Port linked at 100 Mb/s Rack-mounted: Top Off Port linked at 10 Mb/s Tower: Left On Port linked Rack-mounted: Bottom Off No link established 2. Activity Four MP LAN LEDs are also on the rear panel if the system has a MP card installed: LAN LED Location Color State 1.
lp0103gs.book Page 10 Tuesday, June 8, 2004 4:42 PM Troubleshooting troubleshooting with the e-buzzer When your system starts up, the system firmware performs pre-boot diagnostics to test your hardware configuration for any problems. If a problem is detected during pre-boot, the e-buzzer emits audible beeps and an encoded error message. The e-buzzer emits a different number of beeps for each type of error.
lp0103gs.book Page 11 Tuesday, June 8, 2004 4:42 PM Troubleshooting Number of Beeps Component Description 1 Processor Processor absent or not correctly connected. Reseat or replace processor. 2 Power Supply Power supply failure. Replace power supply. 3 Memory No memory, bad memory modules or incompatible memory module. Check memory module loading order. Reseat or replace memory modules. 4 Graphics Card Graphics card problem. Reseat or replace the graphics card.
lp0103gs.book Page 12 Tuesday, June 8, 2004 4:42 PM Troubleshooting the system event log The system LEDs and e-buzzer do not report all problems, only the problems listed below. If the e-buzzer indicates an error, the system event log (SEL) will provide a more detailed explanation of the failure. For additional information on accessing and reading the SEL, see the hp rx2600/zx6000 Operation and Maintenance Guide.
lp0103gs.book Page 13 Tuesday, June 8, 2004 4:42 PM Troubleshooting software diagnostics tools This section includes information on the HP e-DiagTools Hardware Diagnostics. Before you run the HP diagnostic software, take note of any e-buzzer and LED error messages. To find out more about the error, note any event messages and use the tool appropriate for your system to determine what failed. NOTE: Event messages are listed in Appendix D of the hp rx2600/zx6000 Operation and Maintenance Guide.
lp0103gs.book Page 14 Tuesday, June 8, 2004 4:42 PM Troubleshooting starting hp e-diagtools 1. Insert the HP IPF Offline Diagnostics and Utilities CD in the CD or DVD drive. 2. From the EFI shell (page 1-17), select the CD/DVD drive: a. Use the map command to list the drives on your system. For example: Shell> map Device mapping table fs0:Acpi(HWP0002,0)/Pci(2|0)/Ata(Primary,Master)/CDROM... fs1:Acpi(HWP0002,100)/Pci(1|0)/Scsi(Pun0,Lun0)/HD(Part... blk0:Acpi(HWP0002,0)/Pci(2|0)/Ata(Primary,Master)...
lp0103gs.book Page 15 Tuesday, June 8, 2004 4:42 PM Troubleshooting a. Change to the BOOT subdirectory fs0\EFI:> cd BOOT fs0\EFI\BOOT:> b. Execute the ls command to list the contents of the directory. fs0:\EFI\BOOT> ls Directory of: fs1:\EFI\BOOT 11/07/02 04:45p
1,024 11/07/02 04:45p 1,024 11/07/02 01:54p 731,136 11/07/02 01:54p 2,763 11/07/02 01:54p 731,136 11/07/02 01:54p 2,995 11/07/02 01:54p 3,977 5 File(s) 1,472,007 bytes 2 Dir(s) . .. LaunchMenu.efi IO.ini BOOTIA64.EFI LaunchMenu.lp0103gs.book Page 16 Tuesday, June 8, 2004 4:42 PM Troubleshooting producing a support ticket To produce a complete record of your system’s configuration and test results, you must create a Support Ticket. This is a simple text file that contains essential information and is designed to assist your local or HP Support Agent. To produce a Support Ticket, from the Welcome to e-DiagTools Menu: 1. Start e-DiagTools and select Run eDiagTools for IPF from the main menu. 2.
lp0103gs.book Page 17 Tuesday, June 8, 2004 4:42 PM Troubleshooting 4. After the test is complete, press 4. The Support Ticket will display on the screen.
lp0103gs.book Page 18 Tuesday, June 8, 2004 4:42 PM Troubleshooting restoring the OS Your system ships with a CD or DVD that allows you to reinstall your OS and drivers or other factory-supplied software components. The drivers and software utilities, including documentation and navigational aids, help you to recover the pre-loaded software. The process, documentation, and media are different for each OS: ■ ■ ■ Ä 2–18 HP-UX ❏ HP Recovery CD for HP-UX ❏ Instructions on CD sleeve ❏ www.hp.
lp0103gs.book Page 19 Tuesday, June 8, 2004 4:42 PM Troubleshooting where to get help HP Customer Care Centers can help you solve problems related to HP products and, if necessary, initiate appropriate service procedures. Support is available on the web and by phone. For information on contacting HP Customer Care, go to: www.hp.com/go/bizsupport information to collect before you contact support Before you contact support, you should: 1.
lp0103gs.book Page 20 Tuesday, June 8, 2004 4:42 PM Troubleshooting 4. Take note of any LED and e-buzzer error messages and try to solve the problem according to the solutions suggested: ❏ Are there any LED errors? (Displays on screen during boot. See “Troubleshooting with the LEDs” on page 2-6 for a list of common LED errors and recommended solutions.) ❏ Are there any e-buzzer errors? (Audible beeps during boot.
lp0103gs.book Page 21 Tuesday, June 8, 2004 4:42 PM Troubleshooting additional documentation The following documentation is available on the Documentation and Utility CD provided with your system and on the support web site listed above: ■ Quick Start Guide— basic information on setting up your new system. ■ Getting Started Guide (this document) — information on setting up and configuring your system, along with basic troubleshooting information.
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lp0103gs.book Page 2 Tuesday, June 8, 2004 4:42 PM Regulatory Information declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer: Hewlett-Packard Company 3404 East Harmony Rd. Fort Collins, CO 80528 USA Declares that the: Product Type: Computer Workstation/Server Marketing Designation(s): zx6000, rx2600 Regulatory Model Number: FCLSA-0201 Product Options: All conforms to the following specifications: Safety.
lp0103gs.book Page 3 Tuesday, June 8, 2004 4:42 PM Regulatory Information federal communications commission radio frequency interference statement (for usa only) This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules and the Canadian Department of Communications. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
lp0103gs.book Page 4 Tuesday, June 8, 2004 4:42 PM Regulatory Information Si le cordon secteur n’est pas livré avec votre ordinateur, utiliser un cordon secteur en accord avec votre code electrique national. ■ USA: utiliser un cordon secteur “UL listed,” de type SVT. ■ Canada: utiliser un cordon secteur certifié CSA. Pour votre sécurité, ne jamais retirer le capot de l’ordinateur sans avoir préalablement débranché le cordon secteur et toute connection à un réseau de télecommunication.
lp0103gs.book Page 5 Tuesday, June 8, 2004 4:42 PM Regulatory Information noise declaration for germany Lärmangabe nach Maschinenlärmverordnung - 3 GSGV (Deutschland) LpA < 70 db am Arbeitsplatz normaler Betrieb nach EN27779: 11.92.
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lp0103gs.book Page 3 Tuesday, June 8, 2004 4:42 PM Index shut down 1–11 software 1–11 start 1–10 startup.
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