HP Z800 Workstation Maintenance and Service Guide
Copyright Information Warranty Trademark Credits © Copyright 2010 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
About this guide This guide provides service and maintenance information for the HP Z800 Workstation and includes these topics: Guide topics Workstation overview on page 1 Setting up the operating system on page 19 Restoring the operating system on page 25 System management on page 31 Replacing components on page 65 Diagnostics and troubleshooting on page 213 Configuring RAID devices on page 256 Connector pins on page 270 System board designators on page 281 Routine Care on page 283 Locating HP resources on
iv About this guide ENWW
Table of contents 1 Workstation overview ...................................................................................................... 1 Description .............................................................................................................................. 1 System board architecture .......................................................................................... 1 Processor technology ..................................................................................
Setting up Red Hat Enterprise Linux .......................................................................................... 21 Installing with the HP driver CD ................................................................................. 21 Installing and customizing Red Hat-enabled workstations ............................................. 22 Verifying hardware compatibility ............................................................... 22 Setting up Novell SLED ....................................
HP SoftPaq Download Manager ............................................................................... 49 System Software Manager ....................................................................................... 50 Proactive Change Notification .................................................................................. 50 Subscriber's Choice ................................................................................................. 50 ROM Flash .......................................
Grounding the work area ......................................................................................... 70 Recommended ESD prevention materials and equipment .............................................. 70 Tools and software requirements ............................................................................... 71 Special handling of components ............................................................................... 71 Cables and connectors ...........................................
Optical bay filler tray .............................................................................................. 97 Removing a filler tray ................................................................................ 97 Installing a filler tray ................................................................................. 99 Optical disk drive ..................................................................................................
Expansion card configuration restrictions for power supplies ....................... 166 Choosing an expansion card slot ............................................................................ 168 PCIe card ............................................................................................................. 169 Removing a PCIe card ............................................................................ 169 Installing a PCIe card .............................................................
During operation .................................................................................... 221 Customizing the monitor display .............................................................. 222 Troubleshooting scenarios and solutions .................................................................................. 223 Solving minor problems ......................................................................................... 223 Solving power supply problems .................................
8 Configuring password security and resetting CMOS ...................................................... 265 Preparing to configure passwords .......................................................................................... Resetting the password jumper ............................................................................................... Clearing and Resetting the CMOS ......................................................................................... Using the CMOS Button ........
1 Workstation overview This chapter presents an overview of workstation hardware components. It includes these topics: Topics Description on page 1 Specifications on page 8 Features on page 15 Description The following sections describe workstation system board architecture and components, and includes these topics: Topics System board architecture on page 1 Workstation components on page 3 System board architecture The following figure shows the system board block diagram.
NOTE: The x1, x4, x8, and x16 designators describe the number of electrical PCIe lanes routed to an expansion slot. For example, x16(8) means that the expansion slot is mechanically a x16 length connector, with eight PCIe lanes connected. Processor technology This workstation uses the Intel® 5520 chipset to support the latest Quad Core Intel® Xeon™ processor 5500 Series, including processors up to 130W.
Workstation components This section describes workstation components, including front and , and includes these topics: Topics Chassis components on page 4 Front panel components on page 5 Rear panel components on page 6 For complete and current information on supported accessories and components, see http://partsurfer.hp.com.
Chassis components The following image shows a typical workstation configuration. Drive configurations can vary.
Front panel components The following illustration shows the front panel components of a typical workstation configuration. Drive configurations can vary. Figure 1-3 Front panel Table 1-2 Front panel components* Item * ENWW Symbol Description Item Symbol Description 1 5.
Rear panel components The following illustration shows the rear panel of a typical workstation configuration. Drive configurations can vary. Figure 1-4 Rear panel NOTE: The rear panel connectors are labeled with industry-standard icons and colors to assist in connecting peripheral devices.
Table 1-3 Rear panel components (continued) Item ENWW Symbol Description Item Symbol Description 6 Side access panel keys 13 Cable lock slot 7 Graphics connector 14 BIST LED Description 7
Specifications This section provides workstation chassis, power supply, and environmental specifications, and includes these topics: Topics Physical characteristics on page 8 Environmental specifications on page 9 Power supply description on page 10 Ensuring proper ventilation on page 14 Physical characteristics The following table lists the typical workstation physical characteristics. Weight Minimum configuration Typical configuration Maximum configuration 19.
Environmental specifications The following table lists the environmental specifications of HP Workstations. Table 1-4 HP Workstation environmental specifications Operating: 5 to 35°C (40 to 95°F) Temperature Non-operating: -40 to 60°C (-40 to 140°F) NOTE: Derate by one degree C (1.8 degrees F) for every 305m (1,000 ft.) altitude over 1,524m (5,000 ft.).
Power supply description This workstation offers an 850W power supply and an 1110W power supply to provide power for the workstation. The power supplies are compatible with ENERGY STAR requirements, and offer 85% efficient or better operation. Power supply voltages NOTE: This workstation incorporates the blind-mate plug feature. You do not have to manipulate a cable harness when removing or installing the power supply.
Power supply currents Table 1-6 Maximum current per rail Voltage rail 850W maximum continuous current 1110W maximum continuous current +12 V-CPU0 18.0A 18.0A +12 V-CPU1 18.0A 18.0A +12 V-MO 18.0A 18.0A +12 V-M1 18.0A 18.0A +12 V-B 18.0A 18.0A +12 V-S 18.0A 18.0A +12 V-D 18.0A 18.0A +12 V-G/G1 18.0A 18.0A N/A 18.0A V12N 0.15A 0.15A +5 V-SB 5.00A 9.0A +12 V-G2 CAUTION: Do not exceed 70.
Power supply specifications Table 1-7 Power supply specifications Item Description Power supply 850W Wide Ranging, Active PFC 1110W Wide Ranging, Active PFC* Operating voltage range 90-269 VAC 90-269 VAC 100-240 VAC Rated voltage range 118 VAC 100-240 VAC 118 VAC Rated line frequency 50-60 Hz 400 Hz 50-60 Hz 400 Hz Operating line frequency range 47-66 Hz 393-407 Hz 47-66 Hz 393-407 Hz Rated input current 11A@100-127 VAC 11.0A@118 VAC 12.0A@100 VAC, 1110W 12.0A@118 VAC , 1250W 5.
To reach zero power consumption, unplug the workstation from the power outlet or use a power strip with an on/off switch. For additional information about power-saving features, see the operating system documentation. See the Site preparation guide for the HP Z800 workstation at http://hp.com/support/ workstation_manuals for further power consumption information. This product is in compliance with U.S. Executive Order 13221.
Ensuring proper ventilation Proper ventilation for the system is important for workstation operation. Follow these guidelines to ensure adequate ventilation: ● Operate the workstation on a sturdy, level surface. ● Place the workstation in an area with adequate ventilation. Provide at least 15.24 CM (6 inches) of clearance at the front and back of the workstation as shown in the following figure. Your workstation might look different than the one shown.
● Never restrict the incoming or outgoing airflow of the workstation by blocking any vents or air intakes as shown in the following figure. Figure 1-6 Proper workstation placement Features This section describes several features that improve workstation performance and usability.
ENERGY STAR Qualification HP computers marked with the ENERGY STAR logo are compliant with the applicable U.S. Environmental Protection Agency (EPA) ENERGY STAR specifications for computers. The EPA ENERGY STAR logo does not imply endorsement by the EPA. As an ENERGY STAR Partner, Hewlett-Packard Company has determined the products marked with the ENERGY STAR logo are ENERGY STAR qualified per the applicable ENERGY STAR guidelines for energy efficiency.
EUP compliance mode This workstation provides EUP compliance mode capability. When enabled, this feature enables the workstation to shut down to the lowest possible power state by removing all power to the system board. When disabled, the workstation powers down conventionally. When the workstation is shutdown in EUP compliance mode, you must power it up with the workstation power button. Enabling EUP compliance mode To enable EUP compliance mode: 1. Press F10 during start up. 2.
Hyper-threading This workstation supports Hyper-Threading Technology (HTT) which is an Intel-proprietary technology used to provide process parallelization. The technology improves processor performance under certain workloads by providing useful work for execution units that would otherwise be idle. A processor with Hyper-Threading enabled is treated by the operating system as two processors instead of one. Hyperthreading relies on support in the operating system as well as the CPU.
2 Setting up the operating system This chapter provides setup and update information for the workstation operating system. It includes these topics: Topics Setting up the Microsoft operating system on page 20 Setting up Red Hat Enterprise Linux on page 21 Setting up Novell SLED on page 22 Updating the workstation on page 22 This chapter also includes information on how to determine that you have the latest BIOS, drivers, and software updates installed on the workstation.
Setting up the Microsoft operating system NOTE: If you ordered a downgrade from Windows Vista to Windows XP Professional operating system, your system will be preinstalled with Windows XP Professional operating system. With this configuration, you will receive recovery media for Windows Vista operating system only.
Setting up Red Hat Enterprise Linux HP offers an HP Installer Kit for Linux (HPIKL) to supplement Red Hat box sets and help HP Linux customers customize their system image. The HPIKL contains the HP driver CD and device drivers to successfully setup up the Red Hat Enterprise Linux (RHEL) operating system, The HP Installer Kit for Linux CDs are currently available for download at http://www.hp.com/support/workstation_swdrivers.
Installing and customizing Red Hat-enabled workstations Linux-enabled workstations require the HP Installer Kit and the purchase of a Red Hat Enterprise Linux box set. The Installer kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat Enterprise Linux box set that have been qualified to work on an HP workstation. To use the drivers in the HP Installer kit for Linux other than RHEL, you must manually extract the drivers from the HP Driver CD and install them.
Determining current BIOS To determine the current BIOS of the workstation during system power up: 1. Wait for F10=setup to appear on the lower right corner of the screen. 2. Press F10 to enter the F10 Setup utility. The F10 Setup utility displays the workstation BIOS version under File > System Information. 3. ENWW Note the workstation BIOS version so that you can compare it with the BIOS versions that appear on the HP website.
Upgrading BIOS To find and download the latest available BIOS, which includes the latest enhancements: 1. Go to http://www.hp.com/go/workstationsupport. 2. Select Download Drivers and Software from the left menu column under Tasks. 3. Follow the instructions to locate the latest BIOS available for the workstation. 4. If the BIOS on the Web site is the same as the version on your system, no further action is required. 5.
3 Restoring the operating system This chapter describes how to restore the Windows or Linux operating system. It includes these topics: Topics Restore methods on page 25 Ordering backup software on page 26 Restoring Windows Vista on page 26 Restoring Windows XP Professional on page 27 Restoring Novell SLED on page 29 Restore methods The Windows Business Vista operating system can be reinstalled using the HP RestorePlus! process.
Ordering backup software If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from the HP support center. To obtain the support center telephone number for your region seehttp://www.hp.com/ support/contactHP. Restoring Windows Vista This section describes how to restore Windows Vista. Ordering the RestorePlus! media If you ordered restore media with your workstation, the media is included with your workstation components.
Restoring Windows XP Professional This section describes how to restore the Windows XP Professional operating system. NOTE: The workstation must have a CD or DVD writer installed to create the media set. Creating RestorePlus! media The RestorePlus! kit can be created using the files contained on the hard drive. To create the restore media: 1. Boot the workstation. 2. During boot up, an HP Backup and Recovery Manager screen is displayed prompting you to create Recovery CDs or DVDs. Select Now. 3.
Creating HP Backup and Recovery (HPBR) media NOTE: HPBR is only supported on Windows XP systems. For details, refer to the documentation on the Supplemental Software - HP Backup and Recovery CD included with the workstation. The documentation can be accessed during installation. The Initial Recovery Point can be burned to optical media and used to recover a system. This section describes making the media. NOTE: The workstation must have a CD or DVD writer to create the media set.
Restoring the operating system CAUTION: Before you restore the operating system, back up your data. When you run RestorePlus! from media, the process deletes all information on the primary hard drive, including all partitions. If you run RestorePlus! from the recovery partition, only the root (C:) partition is affected. Using RestorePlus! To restore with RestorePlus!: 1. Boot the workstation from the RestorePlus! DVD.
Creating restore media THE SUSE Linux Enterprise Desktop preload includes a SUSE ISO icon on the desktop. You can click this icon to go to the /iso directory. The /iso directory contains all iso images used to preload your workstation. To recover or restore the original image, follow the instructions in the readme file in the / iso directory to copy the ISO image file onto CDs. NOTE: Make copies of the ISO recovery images on CD as backup files in case your workstation experiences a hard drive failure.
4 System management This section describes the tools and utilities that provide system management for the workstation. It includes these topics: Topics BIOS ROM on page 31 The Computer Setup (F10) Utility on page 32 Workstation management on page 44 BIOS ROM The BIOS ROM is a collection of machine language applications stored as firmware in ROM. It includes functions such as Power on Self Test (POST), PCI device initialization, Plug and Play support, power management, and the Computer Setup (F10) Utility.
The Computer Setup (F10) Utility This section includes these topics: Topics Computer Setup (F10) functionality on page 32 Accessing the Computer Setup (F10) Utility on page 34 The Computer Setup (F10) Utility menu on page 35 Computer Setup (F10) functionality The Computer Setup (F10) Utility enables you to: 32 ● Update BIOS using a USB device. ● Change factory default settings and set or change the workstation configuration, which might be necessary when you add or remove hardware.
ENWW ● Specify the Asset Tag or property identification number assigned by the company to this workstation. ● Enable power-on password prompts during system restarts (warm-starts) and power on. ● Hide or show the integrated I/O functionality, including serial, USB, or parallel ports, audio, or embedded NIC. Hidden devices are inaccessible, which increases system security. ● Enable or disable removable media boot ability. ● Enable or disable removable media write ability (if supported by hardware).
Accessing the Computer Setup (F10) Utility To access the Computer Setup (F10) Utility menu: 1. Power on or restart the workstation. 2. When the display is active and F10=Setup appears in the lower right corner of the screen, press F10. If you do not press F10 at the appropriate time, try again. Turn the workstation off, then on, and press F10 again to access the utility. You can also press the Ctrl + Alt + Delete keys before starting if you miss the opportunity to press F10. 3.
The Computer Setup (F10) Utility menu The following table describes the functions available in the Computer Setup (F10) utility menu. NOTE: With new BIOS releases, the following content is subject to change, so the menu might be different than shown.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Storage Option Description Default Setup Provides these options: ● Save Current Settings as Default—Saves the current settings as default settings for the next operation. ● Restore Factory Settings as Default—Restores the factory settings as the default settings for the next operation. Apply Defaults and Exit Restores the default settings defined in Default Setup.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Storage Options Provides these options: ● Removable Media Boot—Enables and disables the ability to start the workstation from removable media. ● Legacy Diskette Write—Enables and disables the ability to write data to removable media. ● SATA Emulation—Sets the SATA emulation mode with the following options: ● DPS Self-test ◦ RAID + AHCI—both the RAID and AHCI OPROMs execute.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Security Setup Password Enables you to set and enable a setup password for the administrator. If you create a setup password, you must use it to change workstation setup options, to flash the ROM, and to make changes to certain Plug and Play settings under Windows. Power-On Password Enables you to set and enable the power-on password.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Embedded Security Device This option becomes available if Embedded Device is set to Available. Embedded Security Device (Hidden or Available) turns the Trusted Platform Mechanism (TPM) on and off. Device Hidden is the default.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description To enable the Embedded Security Device and to access any security features associated with the device, you must enter a setup password. Setting a device to Available enables the operating system to access the device. Hidden makes the device unavailable. It is disabled by the BIOS and cannot be enabled by the operating system.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) ENWW Heading Option Description Advanced2 Power-On Options Enables you to set the following: ● POST Messages—Enables or disables the splash screen during POST. ● F9 Prompt (Displayed or Hidden)—Selecting Displayed displays the F9=Boot Menu during POST. Selecting Hidden prevents the text from being displayed. However, pressing F9 still accesses the boot menu.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Chipset/ Memory Enable/disable these options: Device Options ● PCI SERR# Generation (Enable or Disable)—Controls PCI SERR# generation for ill-behaved PCI add-in cards (that can generate SERR# spuriously). ● PCI VGA Palette Snooping (Enable or Disable)—Controls PCI VGA Palette Snooping for compatibility purposes. ● Memory Mode Interleave—Sets interleave mode for dual socket workstations.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Slot 1 - PCIe2 x8(4) Slot 1 option ROM download (Enable or Disable) Slot 2 - PCIe2 x16 Slot 2 option ROM download (Enable or Disable) Sot 3 - PCIe x8(4) Slot 3 option ROM download (Enable or Disable) Slot 4 - PCIe2 x16 Slot 4 option ROM download (Enable or Disable) Slot 5 - PCI 32/33 Slot 5 option ROM download (Enable or Disable), and latency timer and speed Slot 6 - PCI 32/33 Slot 6 option ROM down
Workstation management This section summarizes capabilities, features, and key components of workstation management, including: Section topics Initial workstation configuration and deployment on page 45 Proactive Change Notification on page 50 Installing a remote system on page 45 Subscriber's Choice on page 50 Replicating the setup on page 46 ROM Flash on page 51 Updating and managing software on page 48 FailSafe Boot Block ROM on page 52 HP Client Manager Software on page 48 Workstation security
Initial workstation configuration and deployment The workstation includes a preinstalled system software image. After a brief software unbundling process, the workstation is ready to use.
Replicating the setup This section provides information about replicating the workstation setup. Copying a setup configuration to a single workstation CAUTION: A setup configuration is model-specific. File system corruption can result if source and target workstations are not the same model. To copy a setup configuration: 1. Select a setup configuration to copy, and then restart the workstation. 2.
Copying a setup configuration to multiple workstations CAUTION: A setup configuration is model-specific. If source and target workstations are not the same model, file system corruption might result. This method takes longer to prepare the configuration diskette, but copying the configuration to target workstations is fast. A bootable diskette is required for this procedure.
Updating and managing software HP provides several tools for managing and updating software on desktops and workstations: ● HP Client Manager Software ● System Software Manager ● Altiris Client Management Solutions ● Proactive Change Notification ● Subscriber’s Choice HP Client Manager Software The HP Client Manager Software offers these services: ● Detailed views of hardware inventory for asset management ● PC health-check monitoring and diagnostics ● Proactive notification of changes in the
HP SoftPaq Download Manager HP SoftPaq Download Manager is a free, easy-to-use interface for locating and downloading software updates for the HP client PC models in your environment. By specifying your models, operating system, and language, you can quickly locate, sort, and select the softpaqs you need. To download HP SoftPaq Download Manager, visit http://h20331.www2.hp.com/Hpsub/cache/509658-0-0-225-121.html.
System Software Manager System Software Manager (SSM) is a utility available on Windows operating system workstations that enables you to update system-level software on multiple systems simultaneously. When executed on a PC client system, SSM detects hardware and software versions and then updates the software from a central repository, known as a file store. Driver versions supported by SSM are noted with a special icon on the software, the driver download website, and on the Support Software CD.
ROM Flash HP workstation include a programmable flash ROM. By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being inadvertently updated or overwritten. This function is important to ensure the operating integrity of the workstation. To upgrade the ROM, download the latest SoftPaq images from www.hp.com/support/ workstation_swdrivers. For maximum ROM protection, establish a setup password. The setup password prevents unauthorized ROM upgrades.
FailSafe Boot Block ROM The FailSafe Boot Block ROM enables system recovery in the unlikely event of a ROM flash failure. For example, if a power failure occurs during a ROM upgrade, the Boot Block uses a flash-protected section of the ROM to verify a valid system ROM flash when power is restored to the workstation. If the system ROM is valid, the workstation starts normally.
Workstation security This section provides information about providing system security through asset tracking, password security, hard disk drive locking, and chassis locks.
Table 4-2 Security features overview Feature Purpose How it is established Removable Media Boot Control Prevents booting from removable media drives From the Computer Setup (F10) Utility menu Serial, Parallel, USB, or Infrared Interface Control Prevents transfer of data through the integrated serial, parallel, USB, or infrared interface From the Computer Setup (F10) Utility menu Power-On Password Prevents use of the workstation until the password is entered (applies to initial system startup and
DriveLock applications The most practical use of DriveLock is in a corporate environment. The system administrator would be responsible for configuring the hard disk drive, which involves setting the DriveLock master password and a temporary user password. If you forget the user password or if the equipment is passed on to another employee, the master password can be used to reset the user password and regain access to the hard disk drive.
Enabling DriveLock To enable and set the DriveLock user password: 1. Power on or restart the workstation. 2. As soon as the workstation is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. If you do not press F10 at the appropriate time, you must restart the workstation, and then press and hold F10 again to access the utility. If you are using a PS2 keyboard, you might see a keyboard error message. Disregard it. 3.
Password security The power-on password prevents unauthorized use of the workstation by requiring entry of a password to access applications or data when the workstation is powered on or restarted. The setup password specifically prevents unauthorized access to the Computer Setup (F10) Utility and can also be used as an override to the power-on password. When prompted for the power-on password, entering the setup password instead enables access to the workstation.
Establishing a power-on password using workstation setup Establishing a power-on password through the Computer Setup (F10) Utility prevents access to the workstation when power is connected, unless you specify the password. When a power-on password is set, the Computer Setup (F10) Utility presents Password Options in the Security menu. The password options include Network Server Mode and Password Prompt on Warm Boot.
Entering a setup password If a setup password has been established on the workstation, you will be prompted to enter it each time you run the Computer Setup (F10) Utility. To enter a setup password: 1. Restart the workstation. 2. As soon as the workstation is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary.
Deleting a power-on or setup password To delete a power-on or setup password: 1. Power on or restart the workstation. 2. Choose from the following: ● To delete the power-on password, go to step 4. ● To delete the setup password, as soon as the workstation is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary.
Clearing passwords If you forget the password, you cannot access the workstation. For instructions about clearing passwords, see Password security on page 57. Chassis security Side access panel key lock The side access panel contains a key lock to prevent the panel from being removed. The key is fastened to the workstation rear panel when shipped from the factory.
Setting the Side access panel sensor protection level To set the Side access panel sensor protection level: 1. Power on or restart the workstation. 2. As soon as the workstation is powered on, press and hold the F10 key until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation, and then press and hold the F10 key again to access the Computer Setup (F10) Utility.
Fault notification and recovery Fault notification and recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime. If the workstation is connected to a network that is managed by HP CMS, the workstation sends a fault notice to the network management application. With HP CMS, you can also remotely schedule diagnostics to run on managed PCs and create a summary report of failed tests.
Dual-state power button With ACPI enabled, the power button can function as an on/off switch or as a sleep state button. This feature does not completely turn off power, but instead causes the workstation to enter a low-power standby state. This enables you to go to standby without closing applications, and to return to the same operational state without any data loss. Changing the power button configuration To change the power button configuration: 1.
5 Replacing components This chapter presents removal and installation procedures for most internal workstation components.
Warnings and cautions WARNING! Any surface or area of the equipment marked with this symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. To reduce the risk of injury from a hot component, enable the surface to cool before touching. WARNING! Any surface or area of the equipment marked with this symbol indicates the presence of an electrical shock hazard.
NOTE: HP accessories are for use in HP Workstation products. They have been extensively tested for reliability and are manufactured to high quality standards.
Service considerations Review the following service considerations before replacing system components. Cautions, warnings and safety precautions Review the cautions, warnings, and safety precautions before accessing the workstation components. Also, review the Safety and Regulatory Guide that came with the workstation for more information.
Preventing ESD equipment damage Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories: ● Transport products in static-safe containers such as tubes, bags, or boxes, to avoid hand contact. ● Protect electrostatic parts and assemblies with nonconductive or approved containers or packaging.
Grounding the work area To prevent static damage in the work area: ● Cover the work surface with approved static-dissipative material. Use a wrist strap connected to the work surface, and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ● Handle electrostatic-sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only in static-free work areas.
Tools and software requirements The tools necessary for workstation component removal and installation are: ● Torx T-15 driver ● Flat blade and cross-tip screwdrivers ● Diagnostics software Special handling of components The components included in this section require special handling when servicing the workstation. WARNING! Do not use the front bezel as a handle or lifting point when lifting or moving the workstation.
Hard drives Hard drives are fragile, precision components. Avoid subjecting them to physical shock and vibration. The following guidelines apply to all drives, including failed drives, replacement drives, and spares. ● Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective packaging until they are mounted in the workstation. ● Avoid dropping hard drives from any height. ● If you are inserting or removing a hard drive, power off the workstation.
Removing and installing components NOTE: This workstation supports many optional devices. If you do not find installation instructions for your device in the following procedures, see http://hp.com/support/workstation_manuals.
Component locations The following figure and table describe the system board component layout.
Table 5-2 System board components ID (continued) Item 1 Component Item Component Item Component 7 CPU1 fan 20 Internal USB-2/DASH 33 Network/USB 8 Front system fan1 (top) 21 Power Button/LED/Spkr 34 Network/USB 9 Front system fan2 (bottom) 22 Front 1394a 35 1394a/USB 10 CPU power 23 Front audio 36 Keyboard/mouse 11 Battery 24 PCIe2 x16(8) 37 Serial 12 Clear CMOS button 25 PCI 32/33 38 CPU0 socket 13 SATA connectors 26 PCIe2 x16 39 CPU0 fan Open-ended slot tha
Disassembly order For convenience, disassembly procedures should be followed in a particular order. Use the following table to determine the sequence in which to remove major workstation components.
Table 5-3 Workstation component disassembly order (continued) System board on page 206 Battery on page 210 Predisassembly procedures NOTE: Read Warnings and cautions on page 66 before servicing workstation components. Perform the following steps before servicing a workstation: 1. Review the safety information and precautions in Warnings and cautions on page 66 and the Safety and Regulatory Information for the workstation. 2. Locate and clear a suitable work area. 3.
Cable lock (optional) If a cable lock is installed on the workstation, remove it before servicing the workstation. Unlock it and pull it out of the cable lock slot as shown in the following figure.
Side access panel Before accessing the internal components of the workstation, you must remove the side access panel. This section describes how to remove and install the side access panel. Removing the side access panel WARNING! Before removing the workstation side access panel, be sure that the workstation is powered off and that the power cord is disconnected from the electrical outlet. 1. Disconnect power from the workstation (see Predisassembly procedures on page 77). 2.
Airflow guide This section describes how to remove and install the chassis airflow guide. Removing the airflow guide 1. Disconnect power from the workstation (see Predisassembly procedures on page 77). 2. Remove the side access panel (see Removing the side access panel on page 79). 3. Remove the airflow guide by lifting firmly on the handle at the green touch point (1), and then rotating the airflow guide upward (2), as shown in the following figure.
4. Disengage the airflow guide tabs from the rear chassis slots (1), and then lift the airflow guide from the chassis (2), as shown in the following figure.
Installing the airflow guide 1. Disconnect power from the workstation (see Predisassembly procedures on page 77). 2. Remove the side access panel (see Removing the side access panel on page 79). 3. Insert the airflow guide tabs into the rear chassis slots (1), and then lower the airflow guide until it clicks into place in the chassis (2), as shown in the following figure. Figure 5-6 Installing the airflow guide 4. Reinstall all removed components and reconnect any cables that have been disconnected.
3. Remove the expansion card support by lifting firmly on the handle at the green touch point (1), and then rotating the support upward (2), as shown in the following figure.
4. Disengage the expansion card support tabs from the rear chassis slots (1), and then lift the support from the chassis (2), as shown in the following figure.
Installing the expansion card support Insert the expansion card support tabs into the rear chassis slots (1), and then lower the support until it clicks into place in the chassis (2), as shown in the following figure.
Right side panel This section describes how to remove and install the right side panel. Removing the right side panel NOTE: Use this procedure to access the backplane wiring. 1. Disconnect power from the workstation (see Predisassembly procedures on page 77). 2. Remove the two T-15 Torx screws (1), and then slide the right side panel in the direction shown in the following figure until it stops, and then lift off the chassis (2).
3. Pull out the power supply locking handle marked with the green label (1). Use the handle to pull the power supply out of the chassis (2) as show in the following figure. Figure 5-11 Removing power supply Installing the power supply Slide the power supply into the chassis, keeping the handle completely open. When the power supply handle engages the chassis, rotate the handle inward until it snaps into place to secure the power supply.
4. Disconnect the speaker cable from the inline front panel I/O cable (1), and slide the speaker from the chassis flanges (2), as shown in the following figure. Figure 5-12 Removing the speaker Installing the speaker To install the speaker, reverse the removal steps. Side access panel sensor (optional) The side access panel sensor is a switch that detects when the side access panel is opened. This section describes how to remove and install the side access panel sensor.
4. Disconnect the sensor cable from the in-line chassis cable as shown in the following figure (1). Figure 5-13 Removing the side access panel sensor 5. Slide the sensor back in its slot, push the sensor down, and then remove it from the chassis (2). Installing the side access panel sensor To replace the side access panel sensor, reverse the removal steps. NOTE: The cable must be looped and stored in the cable clip provided to ensure it is not in the power supply sliding zone.
Power connections For help with identifying power cables, see the following figure and table. Ensure that all cables are routed or tied so they cannot interfere with the processor heatsink fans.
Front bezel This section describes how to remove and install the front bezel. Removing the front bezel 1. Disconnect power from the workstation (see Predisassembly procedures on page 77). 2. Remove the side access panel (see Removing the side access panel on page 79). 3. Remove the right side panel (see Removing the right side panel on page 86). 4. Remove the four T-15 Torx screws (1), and then remove the bezel from the chassis as shown in the following figure (1).
Front panel I/O cable assembly This section describes how to remove and install a front panel I/O cable assembly. Removing the front panel I/O cable assembly 1. Disconnect power from the workstation (seePredisassembly procedures on page 77 ). 2. Remove the side access panel (see Removing the side access panel on page 79). 3. Remove the expansion card support. (see Removing the expansion card support on page 82). 4.
8. Remove the screw (1) and slide front panel cable I/O assembly down, then out of the chassis (2), as shown in the following figure. Figure 5-17 Removing the front panel I/O cable assembly 9. Disconnect the speaker cable (see Removing the speaker on page 87), and remove the tie wraps that secure the front panel I/O cables to the chassis. 10. Carefully guide the front panel I/O cable assembly from the chassis.
Installing the front panel I/O cable assembly To install he front panel I/O cable assembly: 1. With power removed and the chassis open, guide the front panel I/O cable assembly cables through the chassis openings from which they were removed. 2. Place the front panel I/O cable assembly in the chassis and slide it up into position as shown in the following figure (1). Install the screw (2).
3. Connect the front panel I/O cable assembly cables to the system board as shown in the following figure. Figure 5-19 Connecting the front panel I/O cable assembly cables Table 5-5 Connecting the front panel I/O cable assembly cables ENWW Item Description 1 Front audio 2 Front 1394a 3 Front USB 4. Reconnect the speaker cable (see Installing the speaker on page 88 ), and replace the tie wraps that secure the front panel I/O cables to the chassis. 5.
Power switch cable assembly This section describes how to remove and install the power switch cable assembly. Removing the power switch cable assembly 1. Disconnect power from the workstation (see Predisassembly procedures on page 77). 2. Remove the side access panel (see Removing the side access panel on page 79). 3. Remove the expansion card support (see Removing the expansion card support on page 82). 4.
10. Disconnect the power switch cable assembly cable from the system board as shown in the following figure. Figure 5-21 Disconnecting the power switch cable assembly cable 11. Guide the power switch cable assembly and cable out of the chassis. Installing the power switch cable assembly To replace the power switch cable assembly, reverse the removal steps.
4. Lift the drive release latch at the green label touch point (1), and gently slide the filler tray out of the chassis (2), as shown in the following figure. TIP: Store excess power cables in the filler tray. Remove the cables before removing the tray from the chassis.
Installing a filler tray 1. Disconnect power from the workstation (see Predisassembly procedures on page 77). 2. Remove the side access panel (see Removing the side access panel on page 79). 3. Lift and hold the drive release latch at the green touch point (1) while sliding the filler tray into the bay (2). When the front of the filler tray is near its final position, release the latch, but continue to slide the filler tray inward until the latch closes and engages the filler tray.
Optical disk drive This section describes how to remove and install an optical disk drive. Removing an optical disk drive from the optical drive bay 1. Disconnect power from the workstation (see Predisassembly procedures on page 77). 2. Remove the side access panel (see Removing the side access panel on page 79). 3. Remove the airflow guide (see Removing the airflow guide on page 80). 4. Remove the expansion card support (see Removing the expansion card support on page 82). 5.
6. Lift the drive release latch at the green touch point (1), and gently slide the drive out of the chassis (2), as shown in the following figure. Figure 5-25 Removing the optical disk drive 7. ENWW If you are not installing another optical disk drive, add a filler tray to the empty bay slot (see Installing a filler tray on page 99).
Installing an optical disk drive in the optical drive bay 1. Disconnect power from the workstation (see Predisassembly procedures on page 77). 2. Remove the side access panel (see Removing the side access panel on page 79). 3. Remove the airflow guide (see Removing the airflow guide on page 80). 4. If you are adding an additional drive, remove the filler tray (see Removing a filler tray on page 97). NOTE: Unused optical bay power cables are stored in this tray. 5.
6. Connect the power (1) and data (2) cables to the drive as shown in the following figure.
7. Connect the optical disk drive data cable to the next available SATA port on the system board as shown in the following figure. Figure 5-28 Connecting the drive cable to the system board NOTE: If no SATA data port connector is available on the system board, check to see that all attached SATA cables are connected to active devices. An unused device can be disconnected to free up a SATA data port connector on the system board.
Notice for Blu-ray optical drives If you installed a Blu-ray optical drive, note the following: Blu-ray movie playback As Blu-ray is a new format containing new technologies, certain disc, digital connection, compatibility and/or performance issues may arise, and do not constitute defects in the product. Flawless playback on all systems is not guaranteed. In order for some Blu-ray titles to play, they may require a DVI or HDMI digital connection and your display may require HDCP support.
Slot load optical disk drive (optional) A slot load optical disk drive can be added to the workstation in place of the standard optical disk drive assemblies. The slot load optical bay fits into the chassis and replaces all the standard optical bays. This section describes how to remove and install a slot load optical disk drive. Removing the slot load optical disk drive 1. Disconnect power from the workstation (see Predisassembly procedures on page 77). 2.
6. Disconnect the chassis power cable from the slot load optical drive power connector as shown in the following figure. Figure 5-30 Disconnecting chassis power cable from optical disk drive power cable 7. ENWW If a hard disk drive is installed, disconnect its power and data cables.
8. Lift and hold the drive release latch at the green touch point (1), and then slide the slot load assembly out of the chassis (2), as shown in the following figure. TIP: Push on the slot load assembly from the inside of the chassis. Figure 5-31 Removing the slot load assembly 9. Disconnect the power/data cable from the slot load optical disk drive.
10. Separate the slot load drive latches (1), tilt the slot load optical disk drive (2), and lift it from the carrier (2), as shown in the following figure.
Installing the slot load optical disk drive 1. With power off and the side access panel open, remove the expansion card support and any card cables that might interfere with slot load assembly installation. 2. Remove the airflow guide (see Removing the airflow guide on page 80). 3. Insert the optical disk drive in the carrier at an angle (1). Rotate the drive vertical, and then push it down until it snaps into place (2).
4. Connect the power/data cable to the optical disk drive. TIP: Place excess cabling in the slot load optical bay.
5. Insert the slot load assembly into the chassis optical cage until it reaches the release latch. Pull the latch (1) and slide the slot load assembly into the chassis, past the latch. Release the latch and then slide the assembly further into the chassis until it snaps into place (2), as shown in the following figure. NOTE: Install the slot load optical bay with the slot load drive at the top.
6. Connect the chassis power cable to the optical disk drive power cable as shown in the following figure. Figure 5-37 Connecting chassis power cable to optical disk drive power cable 7. Connect the optical disk drive data cable to the system board connector as shown in the following figure. TIP: Route the data cable along the system board.
Hard disk drive This workstation accommodates both SAS and SATA hard drives. Both 3.5 in. standard hard disk drives or 2.5 in. small form factor (SFF) hard disk drives may be installed in the workstation. NOTE: A 2.5 in. hard drive must be mounted in a 3.5 in. adapter before it can be installed in the chassis blind-mate carrier. Hard disk drives can be installed in the hard drive bay and the optical drive bay. Drives should be installed in the hard drive bay first, then in the optical drive bay.
Removing a hard disk drive from the hard drive bay 1. Disconnect power from the workstation (see Predisassembly procedures on page 77). 2. Remove the side access panel (see Removing the side access panel on page 79). 3. Press the hard drive carrier release latch at the green touch point and rotate the handle outward (1). Pull the drive carrier out of the hard drive bay (2), as shown in the following figure.
4. Carefully separate the upper hard drive carrier rails (1), tilt the drive outward (2), carefully separate the lower carrier rails (3), and then remove the drive from the carrier, as shown in the following figure.
Installing a hard disk drive in the hard drive bay This section describes how to install a hard drive in the hard drive bay. Hard disk drive cable configuration The hard drive bays are labeled 0 (top bay), 1, 2, and 3. (See Component locations on page 74 or the Side access panel service label to locate the hard drive bays.) The hard drive bays provide four data cables. They are labeled HDD BAY 0, HDD BAY 1, HDD BAY 2, and HDD BAY 3.
Installing a hard disk drive 1. Disconnect power from the workstation (see Predisassembly procedures on page 77). 2. Remove the side access panel (see Removing the side access panel on page 79). 3. Select the proper drive bay (SATA or SAS) in which to install the drive. Use the hard disk drive installation order shown in the following figure.
4. If there is a drive carrier in the drive slot, press the hard drive carrier release latch at the green touch point and rotate the handle outward (1). Pull the drive carrier out of the hard drive bay as shown in the following figure (2).
5. Set the hard drive in the carrier at an angle. Carefully separate the lower hard drive carrier rails (1), and then lower the drive between them, as shown in the following figure. Align the carrier pins with the drive mounting holes and release the rails to secure the lower-end of the drive in place. Figure 5-43 Installing the drive in the carrier 6. Carefully separate the upper hard drive carrier rails (2), and then rotate the drive upright (3), as shown above.
7. While keeping the hard drive carrier handle in its fully open position, slide the hard drive into the bay (1) until it comes to a hard stop. When the drive is installed, rotate the handle up until it snaps into place, fully securing the drive (2). NOTE: The hard drive carrier handle is used as a lever to properly seat the connectors and to securely retain the hard drive. If the handle is closed prematurely, the proper connection is not made and the hard drive is not retained properly.
Removing a hard disk drive from the slot load optical bay 1. Disconnect power from the workstation (see Predisassembly procedures on page 77). 2. Remove the side access panel (see Removing the side access panel on page 79). 3. Remove the airflow guide (see Removing the airflow guide on page 80). 4. Remove the expansion card support and any card cables that might interfere with slot load assembly removal. 5.
7. Disconnect the chassis power cable from the slot load drive power connector as shown in the following figure. Figure 5-46 Disconnecting chassis power cable from hard disk drive connector 8. Disconnect the data cable from the hard drive (1), and from the system board connector (2), as shown in the following illustration.
9. Disconnect the chassis power cable from the hard drive power connector as shown in the following figure.
10. Remove the optical bay slot carrier from the chassis. Lift and hold the drive release latch at the green touch point (1), and then slide the slot load assembly out of the chassis (2), as shown in the following figure. TIP: Push on the slot load assembly from the inside of the chassis. Figure 5-49 Removing the slot load assembly 11. Remove the four Torx slotted screws that secure the drive in the slot load bay as shown in the following figure.
12. Remove the hard drive from the slot load optical drive carrier as shown in the following figure.
Installing a hard disk drive in the slot load optical bay 1. With power off and the workstation open, remove the expansion card support and any card cables that might interfere with slot load assembly installation. 2. Remove the slot load optical bay assembly. (See Removing the slot load optical disk drive on page 106 for details.) 3. Place the hard drive in the slot load carrier at an angle and push it into the carrier as shown in the following figure.
5. Lift and hold the drive release latch at the green touch point (1) while sliding the slot load carrier into the bay. When the front of the carrier is near its final position, release the latch, but continue to slide the carrier inward until the latch closes and engages the carrier (2). NOTE: Install the slot load optical bay with the slot load drive at the top.
6. Connect the chassis power cable to the hard drive power connector as shown in the following figure. TIP: Place excess cabling in the slot load bay.
7. Connect the data cable to the hard drive (1) and to the system board connector (2), as shown in the following illustration. If the hard disk drive is SAS, attach a SATA-SAS adapter to the drive before connecting the data cable. TIP: Route the data cable along the system board.
8. Connect the chassis power cable to the slot load optical drive power cable. Figure 5-57 Connecting chassis and slot load optical drive power cables 9. Reconnect the optical disk drive data cable to the system board. NOTE: The optical disk drive power/data cable is still connected to the optical disk drive. Figure 5-58 Connecting optical disk drive data cable to system board 10. Reinstall all removed components and reconnect any cables that have been disconnected.
Removing a hard disk drive from the optical drive bay 1. Disconnect power from the workstation (see Predisassembly procedures on page 77). 2. Remove the side access panel (see Removing the side access panel on page 79). 3. Remove the airflow guide (see Removing the airflow guide on page 80). 4. Remove the expansion card support (see Removing the expansion card support on page 82). 5. Disconnect the power and data cables from the rear of the hard drive as shown in the following figure.
6. Lift the drive release latch at the green touch point (1), and then slide the hard drive carrier from the chassis as shown in the following figure (2). Figure 5-60 Removing the drive from the ODD bay 7. Carefully squeeze the ends of the rails together (1), and then slide the drive out of the carrier (2), as shown in the following figure.
8. Carefully separate the rails (1), and remove the hard drive (2), as shown in the following figure. Figure 5-62 Removing the rails 9. 134 Reinstall all removed components and reconnect any cables that have been disconnected.
Installing a hard disk drive in the optical drive bay TIP: For optimum performance, install the hard disk drive in the bottom bay; do not install it in the top bay. 1. Disconnect power from the workstation (see Predisassembly procedures on page 77). 2. Remove the side access panel (see Removing the side access panel on page 79). 3. Remove the airflow guide (see Removing the airflow guide on page 80). 4. Remove the expansion card support (see Removing the expansion card support on page 82). 5.
7. Insert the hard drive, as shown in the following figure: a. Slide the hard drive carrier into the optical disk drive bay cage until it reaches the release latch. b. Pull the latch (1), and slide the drive carrier past the latch into the chassis. c. Release the latch, and then slide the assembly further into the chassis until it snaps into place (2).
8. Connect the power (1) and data (2) cables to the drive, as shown in the following figure. If the hard disk drive is SAS, attach a SATA-SAS adapter to the drive before connecting the data cable. Figure 5-66 Connecting the power and data cables to the drive 9. Ensure that the other end of the data cable is connected to the proper HDD data connector on the system board. 10. Reinstall all removed components and reconnect any cables that have been disconnected.
7. Gently open the rails (1), as shown in the following figure. Figure 5-67 Installing the drive in the rails 8. Lower the drive into the rails (2) as shown above. Align the four pins on the rails with the holes in the hard drive, and then snap the rails into place. 9. Carefully squeeze the green tabs (1) while sliding the drive with rails into the drive bracket (2), as shown in the following figure.
10. Lift and hold the drive release latch at the green touch point (1) while sliding the bracket into the optical bay (2), as shown in the following figure. When the front of the bracket is near its final position, release the latch, but continue to slide the bracket inward until the latch closes and engages the bracket. Figure 5-69 Installing the bracket in the optical bay Repeat the steps above to install a second drive.
Configuring the cabling If the internal bays are not filled to capacity, the pre-installed blind-mate data cables for the unused internal hard drive bays may have to be unplugged from the system board to enable the proper connection of the hard drives installed in this bracket. After all internal and optical bay hard drives are connected, the blind mate cabling may be reconnected to the next available ports on the system board.
4. Connect one end of the data cable to the hard drive as shown in the following figure. Figure 5-71 Connecting the data cables to the hard drives 5. Connect the opposite end of the data cable to the system board. Start with the lowest numbered port connector available on the system board. NOTE: Repeat steps 2–4 for the second hard drive. Expansion card guide/front fan holder This section describes how to remove and install the expansion card guide/front fan holder.
8. Remove the cables from the retention hook on the expansion card guide/front fan holder (5), as shown in the following figure.
9. Disconnect the front system fan power cable from the system board as shown in the following figure.
10. Press firmly on the two recessed green touch points on the top of the expansion card guide/front fan holder (1), as shown in the following figure. Figure 5-74 Removing the expansion card guide/front fan holder from the chassis 11. Rotate the assembly (2), and then lift it out of the chassis (3). TIP: Move any cables that might be in the way so that you can easily tilt and remove the assembly.
Installing the expansion card guide/front fan holder 1. Ensure that the fan holder includes the desired cooling fans (see Installing a second front system fan on page 149). 2. With power off to the workstation and the chassis open, place the expansion card guide/front fan holder assembly in the chassis. Place the tabs at the bottom of the assembly into the slots in the chassis as shown in the following figure (1).
System fans This section describes how to remove and install the front and rear system fans. Removing the rear system fan assembly 1. Disconnect power from the workstation (see Predisassembly procedures on page 77). 2. Remove the side access panel (see Removing the side access panel on page 79). 3. Remove the expansion card support (see Removing the expansion card support on page 82). 4. Remove the airflow guide (see Removing the airflow guide on page 80). 5.
6. Use a Torx T-15 driver to remove the four rear system fan assembly Torx screws , and then remove the assembly from the rear of the chassis.
Installing the rear system fan assembly 1. With the power off and the chassis open for access, place the rear system fan assembly in the chassis. Use a Torx T15 driver to secure the rear fan assembly in the chassis with four screws as shown in the following figure.
2. Connect the rear system fan assembly cable to the system board as shown in the following figure. Figure 5-78 Connecting the rear system fan assembly cable 3. Reassemble the workstation, and then replace the side access panel. Installing a second front system fan 1. ENWW Remove the expansion card guide/front fan holder (see Removing the expansion card guide/front fan holder on page 141).
2. Orient the front system fan so that the fan label points into the expansion card guide/front fan holder. Figure 5-79 Orienting the fan in the fan holder 3. Insert the fan cable under the fan holder hooks (1), as shown in the following figure. Rotate the fan near the retention tab and press it until it snaps into place in the fan holder (2).
4. Guide the fan cable under the cable retention clamps as shown in the following figure. Figure 5-81 Routing the fan cable 5. ENWW Install the expansion card guide/front fan holder in the chassis (see Installing the expansion card guide/front fan holder on page 145).
6. Replace the graphics auxiliary power cables in the retention hook as shown in the following figure.
7. Clip the graphics auxiliary power connectors into the expansion card guide storage receptacles as shown in the following figure.
8. Connect the front system fan cable(s) to the system board as shown in the following figure. If there is only one fan, connect its cable to the inner-most connector. Figure 5-84 Connecting the fan cable 9. 154 Reinstall all removed components and reconnect any cables that have been disconnected.
Memory fans This section describes how to remove and install the memory fans. Removing the memory fans 1. Disconnect power from the workstation (see Predisassembly procedures on page 77). 2. Remove the side access panel (see Removing the side access panel on page 79). 3. Remove the airflow guide (see Removing the airflow guide on page 80). 4.
5. Lift the memory fan assembly upward, out of the chassis as shown in the following figure.
Installing the memory fans 1. With workstation power off and the chassis open, place the memory fan assembly tabs in the chassis slots (1), as shown in the following figure. Figure 5-87 Installing the memory fan assembly 2. ENWW Press the release tabs at the green touch points with the index fingers, while grasping the side of the fan assembly with the remaining fingers. Carefully lower the fan assembly into the chassis until it clicks into place (2).
Memory This section presents dual inline memory module (DIMM) configuration information and removal/ installation procedures. DIMM installation guidelines Install only HP-approved ECC unbuffered DDR3 DIMMs. See http://www.hp.com/go/quickspecs to find which DIMMs are compatible with the workstation. CAUTION: HP only ships DIMMs that are electrically and thermally compatible with this workstation. Because third-party DIMMs might not be electrically or thermally compatible, they are not supported by HP.
BIOS errors and warnings The BIOS generates warnings/errors on invalid memory configurations: ENWW ● If the BIOS can find a valid memory configuration by disabling plugged-in memory, it does so and reports a warning during POST. the workstation can still be started. The warning will indicate the location of the failed DIMM on the system board or memory riser.
Removing a DIMM 1. Disconnect power from the workstation (see Predisassembly procedures on page 77). CAUTION: To ensure that DIMMs are not damaged during removal or installation, power off the workstation and unplug the power cord from the AC power outlet. If you do not unplug the power cord before installing memory, the modules might be damaged and the workstation will not recognize the memory changes. 2. Remove the side access panel (see Removing the side access panel on page 79). 3.
Installing a DIMM This section describes how to install a DIMM in the workstation. Required DIMM installation order DIMMs must be installed in a specified order, depending on the workstation processor configuration. Single processor configuration The illustration below shows the DIMM installation order for a single processor workstation.
Dual processor configuration The illustration below shows the DIMM installation order for a dual processor workstation. Figure 5-90 Dual-processor DIMM installation order Installing the DIMM NOTE: For best performance add DIMMs of the same size in pairs across CPUs. 162 1. Disconnect power from the workstation (see Predisassembly procedures on page 77). 2. Remove the side access panel (see Removing the side access panel on page 79). 3.
5. Push outward on the DIMM socket levers as shown in the following figure.
6. Align the DIMM connector key with the DIMM socket key, and then seat the DIMM firmly in the socket (1), as shown in the following figure. CAUTION: DIMMs and their sockets are keyed for proper installation. To prevent socket or DIMM damage, align these guides properly when installing DIMMs. Figure 5-92 Seating the DIMM 7. Secure the socket levers (1), as shown in the above figure.. 8. Reinstall all removed components and reconnect any cables that have been disconnected.
Expansion card slot identification This section identifies and describes workstation expansion card slots and presents card configuration information. Expansion card slot description The following figure identifies workstation expansion card slots. Figure 5-93 Identifying expansion card slots The following table describes the workstation expansion card slots.
Table 5-6 Expansion card slot description and compatibility (continued) Slot 7 1 3 4 Type PCIe2 x16(8) Mechanical compatibility Electrical compatibility x1, x4, x8, x16 x1, x4, x8 Slot power (Maximum) 25W PCIe GEN2 slot. Primary graphics slot Secondary graphics slot NOTE: The x1, x4, x8, and x16 designators describe the number of electrical PCIe lanes routed to an expansion slot.
Graphics cards greater than 75 watts require the use of an auxiliary power cable adapter. If a graphics card greater than 75 watts is used, HP recommends that you leave the adjacent slot empty, and follow any additional workstation configuration restrictions. You can also use a lower power or lower profile card between slots for optimum cooling. The maximum graphics configuration with a 1110W power supply can include up to two 225-watt cards in slots two and five, depending on system configuration.
Choosing an expansion card slot Whenever possible, use the following tips to help you select the proper slot for an expansion card: 168 ● Insert the primary graphics card in a PCIe x16 slot intended for graphics. ● Insert a second graphics card in a second PCIe x16 slot intended for a secondary graphics card. ● Install full-length cards in slots that support full-length cards.
PCIe card This section describes how to remove and install a PCIe card. Removing a PCIe card 1. Disconnect power from the workstation (see Predisassembly procedures on page 77). 2. Remove the side access panel (see Removing the side access panel on page 79). 3. Remove the expansion card support (see Removing the expansion card support on page 82). 4. Remove all cables connected to the PCIe card. 5.
6. Raise the rear retention clamp by lifting the metal bar or the green lever (1), as shown in the following figure. If necessary, disconnect the auxiliary power cable (not illustrated). Figure 5-95 Removing a PCIe card 7. Release the PCIe card latch (2), and then carefully lift the card from the chassis (3). TIP: Store the card in an antistatic bag. 8. If you are removing a PCIe card without a release lever, lift the card out of the slot. 9.
Installing a PCIe card 1. Disconnect power from the workstation (see Predisassembly procedures on page 77). 2. Remove the side access panel (see Removing the side access panel on page 79). 3. Remove the expansion card support (see Removing the expansion card support on page 82). 4. Select the desired expansion card slot for the PCIe card. See Choosing an expansion card slot on page 168 for help in selecting a slot. 5.
7. Angle the card into the PCI card guide. Align the PCIe card keyway with the slot key, and then firmly seat the card in the slot (1), as shown in the following figure. If required by the card, connect the auxiliary power cable to the card, or other cables or accessories described in the card instructions. (See Removing the expansion card guide/front fan holder on page 141 to find the storage location of the auxiliary power cables.
8. If required by the card, connect the auxiliary power cable to the card, as shown in the following figure: a. While pressing on the connector cable release (1), pull the connector away from the receptacle on the expansion card guide/front fan holder (2). b. Connect the cable to the card (3). Figure 5-98 Connecting the auxiliary power cable 9. If required by the card, connect other cables or accessories described in the card instructions. 10.
PCI card This section describes replacing a PCI card. Removing a PCI card 1. Disconnect power from the workstation (see Predisassembly procedures on page 77). 2. Remove the side access panel (see Removing the side access panel on page 79). 3. Remove the expansion card support (see Removing the expansion card support on page 82). 4. Remove all cables connected to the PCI card. 5. Raise the rear retention clamp by lifting the metal bar or the green lever as shown in the following figure (1).
Installing a PCI card 1. Disconnect power from the workstation (see Predisassembly procedures on page 77). 2. Remove the side access panel (see Removing the side access panel on page 79). 3. Remove the expansion card support (see Removing the expansion card support on page 82). 4. Raise the rear retention clamp by lifting the metal bar or the green lever as shown in the following figure (1). Figure 5-100 Removing the slot cover 5. Lift the slot cover straight up to remove it from the chassis (2).
6. Align the PCI card keyway with the slot key, and then firmly seat the card in the slot as shown in the following figure (1). Figure 5-101 Installing a PCI card 7. Close the expansion card retention clamp by rotating it downward (2). The retention clamp is secured by the expansion card support. NOTE: It is normal for the expansion card retention clamp to have a slight (5-10 degree) angle when closed.
Liquid cooling solution The following section describes how to remove and install a processor liquid cooling solution (LCS). NOTE: The LCS is not eligible for Customer Self-Repair. Call HP Support for further instructions before attempting to remove or repair this system. Removing the liquid cooling solution 1. Disconnect power from the system (Predisassembly procedures on page 77) and remove the side access panel (Removing the side access panel on page 79). 2.
4. Remove the LCS air duct from the airflow guide. a. Press and hold the LCS air duct tab shown in the following figure (1). Figure 5-103 Removing the LCS air duct b. 5. 178 Slide the LCS air duct forward, and lower it from the workstation airflow guide (2), as shown in the previous figure. Remove the memory fan assembly (see Removing the memory fans on page 155).
6. Grasp the sides of the LCS radiator cover and remove it from the radiator as shown in the following figure.
7. Disconnect the LCS cable harness connections from the system board. a. Disconnect the two cable connectors from the system board (1), as shown in the following figure. Figure 5-105 Disconnecting the LCS cable harness b. 180 Disconnect the LCS cable harness inline connector (2), as shown in the previous figure.
8. Remove the cold plate assemblies. a. Loosen the four LCS mounting screws (shown in the following figure) until the screws completely disengage from the system board backplate, and then lift each assembly from its CPU.
b. Gently twist the cold plate (1), and remove it from the retention ring (2), as shown in the following figure.
9. Remove the rear system fan assembly, with attached LCS radiator, from the chassis (see Removing the rear system fan assembly on page 146) as shown in the following figure.
10. Remove the LCS radiator from the rear system fan assembly. a. Remove the screws that fasten the radiator to the rear system fan mounting plate as shown in the following figure. Figure 5-109 Removing the LCS radiator b. Separate the radiator from the rear system fan assembly as shown in the previous figure. 11. Reinstall the CPU heatsinks (see Installing the CPU heatsink on page 201). 12. Reinstall the rear system fan assembly (see Installing the rear system fan assembly on page 148). 13.
Installing a liquid cooling solution 1. Disconnect power from the system (Predisassembly procedures on page 77) and remove the side access panel (Removing the side access panel on page 79). 2. Remove the expansion card support (see Removing the expansion card support on page 82). 3. Remove the airflow guide (see Removing the airflow guide on page 80). 4. Remove the rear system fan assembly from the chassis (see Removing the rear system fan assembly on page 146).
7. Set the cold plate retention ring on the CPU heatsink mounting base, and then slightly tighten a single retention screw (see Installing the CPU heatsink on page 201). TIP: For convenience, start with the rear CPU. Tighten the retention ring screw only one or two turns to keep its corner in place while allowing the rest of the ring to move.
8. Insert the LCS assembly into the chassis through the rear system fan opening, from the rear of the chassis as shown in the following figure.
9. Install each LCS cold plates. a. If installing a new cold plate, remove the plastic cover from the bottom of each cold plate as shown in the following figure. Figure 5-113 Removing the protective cap 188 b. If reinstalling a cold plate that you removed, apply thermal compound to the top CPU surface (see Installing the CPU heatsink on page 201). c.
d. Rotate the cold plate slightly to position the cold plate tabs under the retention ring tabs (2), as shown in the following figure. TIP: Ensure that the HP logo is positioned horizontally as shown in the figure. Figure 5-114 Aligning the LCS cold plate e. Press down on the retention ring while twisting the cold plate slightly to make sure it is locked into the retention ring. CAUTION: Do not scratch the system board while maneuvering the cold plate assembly or you might damage components.
f. Tighten the four cold plate retention screws (see Installing the CPU heatsink on page 201).
10. Position the LCS radiator assembly in the chassis. a. Guide the top of the assembly under the chassis lip as shown in the following figure. Figure 5-116 Installing the rear system fan assembly b. Rotate the bottom of the LCS assembly into the chassis opening as shown in the previous figure. CAUTION: Do not snag the rear system fan cable when installing the LCS assembly or you might damage the cable.
c. Fasten the rear system fan assembly, with attached liquid cooling radiator, to the chassis as shown in the following figure (see Installing the rear system fan assembly on page 148) . Figure 5-117 Installing the LCS radiator/rear system fan assembly 11. Connect the LCS cable harness connectors.
TIP: Position the cable harness so that it does not interfere with the memory fan assembly. a. Connect the rear, and then front LCS cable harness connectors to the system board (1), as shown in the following figure. Figure 5-118 Connecting the LCS cable harness b. ENWW Connect the LCS cable harness inline connector to the rear system fan connector (2), as shown in the previous figure.
12. Install the LCS radiator cover. a. Align the LCS radiator cover with the radiator as shown in the following figure. Figure 5-119 Installing the radiator cover b. 194 Press the cover onto the radiator until it snaps into place as shown in the previous figure.
13. Install the memory fan assembly. a. Guide the edge of the memory fan assembly under the LCS cooling hoses as shown in the following figure. Figure 5-120 Installing the memory fan assembly b. ENWW Install the memory fan assembly in the chassis (see Installing the memory fans on page 157).
14. Install the LCS air duct. a. Raise the LCS air duct into the workstation airflow guide as shown in the following figure. Figure 5-121 Installing the LCS air duct b. 196 Slide the LCS air duct back into the airflow guide until it snaps into place as shown in the previous figure.
c. Ensure that the front and rear mounting tabs are fully seated as shown in the figure below. Figure 5-122 Positioning the LCS air duct For proper installation, the LCS duct tabs sit above the surface of the main airflow guide as shown in the following figure.
15. Install the airflow guide (see Installing the airflow guide on page 82). 16. Install the expansion card support (see Installing the expansion card support on page 85). NOTE: Before you install the expansion card support, when the LCS air duct is installed in the airflow guide, you must install the air flow guide. 17. Reinstall all removed components and reconnect any disconnected cables.
CPU heatsink This section describes how to remove and install a CPU heatsink. Removing the CPU heatsink 1. Power down the workstation (see Predisassembly procedures on page 77). 2. Disconnect power from the workstation (see Predisassembly procedures on page 77). 3. Remove the side access panel (see Removing the side access panel on page 79). 4. Remove the memory fans (see Removing the memory fans on page 155). 5. Remove the airflow guide (see Removing the airflow guide on page 80). 6.
7. Disconnect the CPU heatsink fan cable from the system board (1), as shown in the following figure. Figure 5-124 Disconnecting the heatsink fan cable 200 8. Lift the CPU heatsink out of the chassis (2). 9. Use alcohol and a soft cloth to clean the thermal interface residue from the CPU and the heatsink, allowing the alcohol on the CPU and CPU heatsink to dry completely.
Installing the CPU heatsink 1. 2. Perform one of the following tasks: ● If you are reusing the original heatsink, apply thermal compound to the center of the CPU top surface. ● If you are using a new CPU heatsink, do not apply thermal compound to the CPU because the new heatsink already has thermal compound applied to the heatsink surface. Instead, remove the thermal compound protective liner from the bottom of the new heatsink.
5. Connect the CPU heatsink fan connector to the system board. Figure 5-125 Connecting the heatsink fan cable 6. 202 Reinstall all removed components and reconnect any cables that have been disconnected.
CPU This section describes how to remove and install a CPU. Removing a CPU 1. Disconnect power from the workstation (see Predisassembly procedures on page 77). 2. Remove the side access panel (see Removing the side access panel on page 79). 3. Remove the expansion card support (see Removing the expansion card support on page 82). 4. Remove the airflow guide (see Removing the airflow guide on page 80). 5. Remove the memory fan assembly (see Removing the memory fans on page 155). 6.
Installing a CPU NOTE: HP recommends that you do not swap processors (CPUs) from one system board to another. If installing a second CPU, it must be of the same type as the first CPU. 1. Disconnect power from the workstation (see Predisassembly procedures on page 77). 2. Remove the side access panel (see Removing the side access panel on page 79). 3. Remove the airflow guide (see Removing the airflow guide on page 80). 4. Remove the memory fan assembly (see Removing the memory fans on page 155). 5.
11. Replace the CPU heatsink (see Installing the CPU heatsink on page 201 for installation details.) 12. Reinstall all removed components and reconnect any cables that have been disconnected.
System board This section describes replacing the system board. Removing the system board 1. Disconnect power from the workstation (see Predisassembly procedures on page 77). 2. Remove the side access panel (see Removing the side access panel on page 79). 3. Remove the expansion card support (see Removing the expansion card support on page 82). 4. Remove the airflow guide (see Removing the airflow guide on page 80). 5. Remove the memory fan assembly (see Removing the memory fans on page 155). 6.
9. Prepare the chassis for system board removal. a. Move the optical drives out of the chassis far enough to clear the system board (see Removing an optical disk drive from the optical drive bay on page 100). Place the optical drive cables in the bottom optical drive bay. The following figure presents an example of these steps.
b. Place the graphics cables in the hard drive bays. Place the CPU, memory power, and rear system fan cables over the chassis edge. TIP: Use the CPU and memory power cables to hold up the shorter rear system fan cable. The following figure presents an example of these steps.
10. Slide the system board forward as shown in the following figure (1). Figure 5-127 Removing the system board 11. Using the CPU heatsinks as handles, lift the system board straight up and then tilt the board to remove it from the chassis (2). Do not damage the cables and rear panel connectors. NOTE: If desired, remove system board components such as the CPU heatsinks and the CPUs.
See the removing and installing sections of this chapter for details on reinstalling component cables. Battery This section describes how to remove and install the battery. The battery that comes with the workstation provides power to the real-time clock and has a minimum lifetime of about three years. WARNING! This workstation includes a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly.
5. Rotate the battery enough to get beyond the latch, and then lift it straight up as shown in the following figure.
Installing the battery 1. Confirm the polarity (positive or negative) of the battery to position it correctly in the battery holder. 2. Place the battery edge under the plastic housing tab and press gently until it snaps into place. 3. Reinstall all removed components and reconnect any cables that have been disconnected. Product recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.
6 Diagnostics and troubleshooting This chapter describes the tools available for diagnosing and troubleshooting system issues, and includes these topics: Topics Calling technical support on page 214 Locating ID labels on page 214 Locating warranty information on page 215 Diagnosis guidelines on page 216 Troubleshooting checklist on page 217 HP troubleshooting resources and tools on page 219 Troubleshooting scenarios and solutions on page 223 Self-troubleshooting with HP Vision Field Diagnostics on page 234
Calling technical support At times you might encounter an issue that requires technical support. When you call technical support: ● Have the workstation readily accessible. ● Write down the workstation serial numbers, product numbers, model names, and model numbers and have them in front of you. ● Note any applicable error messages. ● Note any add-on options. ● Note the operating system. ● Note any third-party hardware or software.
Each HP Workstation has two unique serial number labels label as shown in the figure below. and a Certificate of Authentication (COA) Figure 6-1 Workstation label locations In general, the serial number labels can be found on the top panel or on the side of the workstation and at the rear of the workstation (your workstation may look different). Keep this number available when contacting customer service for assistance. A product number is generally located next to the serial number.
Diagnosis guidelines If you encounter a problem with the workstation, monitor, or software, the following sections provide a list of general suggestions that help you isolate and focus on the problem before taking further action. Diagnosis at startup 216 ● Verify that the workstation and monitor are plugged into a working electrical outlet. ● Remove all diskettes, CDs, or USB drive keys from your system before turning it on. ● Verify that the workstation is turned on and the green power light is on.
Diagnosis during operation ● Look for blinking LEDs on the front of the workstation. The blinking lights are error codes that will help you diagnose the problem. Refer to the Diagnostic LED and audible (beep) codes on page 244 section of this document for information on interpreting diagnostic lights and audible codes. ● Press and hold any key. If the system beeps, then your keyboard is operating correctly. ● Check all cables for loose or incorrect connections.
218 ● Check cables for loose or improper connections. ● After installing a non-plug and play (PnP) expansion board or other option (such as a diskette drive), reconfigure the workstation.
HP troubleshooting resources and tools This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for troubleshooting. HP Support Assistant The HP Support Assistant is a customized HP user interface that enhances the Windows Vista and Win 7 Help and Support Center functions. This customized utility allows you to access specific information about an HP Workstation such as configuration information by clicking Start > Help and Support.
Troubleshooting a problem To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC). The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem with the workstation, complete the following: 1. Visit http://www.hp.com/go/workstationsupport. 2. Under the Business Support Center menu on the left, select Troubleshoot a problem. 3. Under Select your product (center window), select Workstations (under personal computing).
At startup ● Verify that the workstation and monitor are plugged into a working electrical outlet. ● Remove all diskettes, optical disks, and USB drive keys from the drives before powering on the workstation. ● Verify that the workstation is turned on and the green power light is on. ● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on your system by visiting http://www.hp.com/go/quickspecs.
● Upgrade the BIOS. A new release of the BIOS might have been released that supports new features or fixes your problem. ● For more detailed information, see the troubleshooting chapter in the Maintenance and Troubleshooting Guide at http://www.hp.com/support/workstation_manuals. Customizing the monitor display You can manually select or change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings.
Troubleshooting scenarios and solutions This section presents an extensive overview of various troubleshooting scenarios and possible solutions for a Windows-based workstation. NOTE: For Linux troubleshooting information, refer to the HP Workstations for Linux User Manual at http://www.hp.com/support/linux_user_manual. Solving minor problems Table 6-1 Minor problems Problem Cause Possible Solution Workstation appears frozen and does not shut down when the power button is pressed.
Table 6-1 Minor problems (continued) Problem Cause Possible Solution Workstation powered off automatically and the Power LED flashes red 2 times (once every second), followed by a 2-second pause, and then two simultaneous beeps sounded. Processor thermal protection is activated. 1. Verify that the workstation air vents are not blocked. 2. Open the access panel and press the workstation power button. 3. Verify that the system fan is running. 4. Verify that the processor heatsink fan spins.
Table 6-1 Minor problems (continued) Problem Cause Possible Solution LED does not illuminate (see Testing power supply on page 225), replace the power supply. Solving power supply problems This section presents power supply troubleshooting scenarios. Testing power supply Before replacing the power supply, use the Built-In Self-Test (BIST) feature to learn if the power supply still works. To test the power supply: 1. Disconnect the AC power. 2. Remove the power supply. 3.
Table 6-2 Power supply problems (continued) Problem Cause Solution Workstation powers off and the Power LED flashes red 2 times (once every second), followed by a 2-second pause. Processor thermal protection is activated. 1. Ensure that the workstation air vents are not blocked. 2. Open the access panel and press the workstation power button. 3. Verify that the system fan is running. 4. Verify that the processor heatsink fan spins. A fan might be blocked or not turning.
Solving diskette problems Table 6-3 Diskette problems Problem Cause Diskette drive light stays on. Diskette is damaged. Drive not found. Diskette drive cannot write to a diskette. Cannot format diskette. Solution 1. Right-click Start, select Explore, and then select a drive. 2. Select File>Properties>Tools. 3. Under Error-checking, select Check Now. Diskette is incorrectly inserted. Remove and reinsert diskette. Files on the diskette are damaged. Verify the program diskettes.
Table 6-3 Diskette problems (continued) Problem Cause Solution Invalid system disk is displayed. A diskette that does not contain the system files needed to start the workstation has been inserted into the drive. When drive activity stops, remove the diskette and press the Spacebar. The workstation attempts to boot from the next device in the boot order. Diskette error has occurred. Restart the workstation by pressing the power button. Diskette is not bootable. Replace with a bootable diskette.
Table 6-4 Hard drive problems (continued) Problem Cause Solution Drive not found (identified). Improper cable connection On workstations with discreet data and power cables, ensure that the data and power cables are securely connected to the hard drive. (See the Hard drive section of this guide for connection details.) Improperly seated hard drive On systems with blind-mate drive connections, check for connector damage on the drive and in the chassis.
Solving display problems Table 6-5 Display problems Problem Cause Solution Blank screen (no video). The cable connections are not correct. Verify the cable connections from the monitor to the workstation and to a working electrical outlet. The monitor is off. Turn the monitor on (LED is on). You might need to refer to the monitor manual for an explanation of LED signals. Screen blanking utility installed or energy saver features enabled.
Table 6-5 Display problems (continued) Problem Cause Solution Dim characters The brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls. Cables are not properly connected. Verify that the graphics cable is connected to the graphics card and the monitor. If the graphics controller was upgraded, the correct video drivers might not be loaded.
Solving audio problems Table 6-6 Audio problems Problem Cause Solution Sound does not come out of the speaker or headphones. Software volume control is turned down. Double-click the Speaker icon on the taskbar and use the volume slider to adjust the volume. The external speakers are not turned on. Turn on the external speakers. External speakers plugged into the wrong audio jack. See your sound card documentation for proper speaker connection. Digital CD audio is not enabled.
Table 6-6 Audio problems (continued) Problem Cause Solution Sound occurs intermittently. Processor resources are being used by other open applications. Shut down all open processor-intensive applications. Workstation appears to be locked up while recording audio. The hard disk might be full. 1. Before recording, be sure there is enough free space on the hard disk. 2. Try recording the audio file in a compressed format.
Self-troubleshooting with HP Vision Field Diagnostics Hewlett-Packard Vision Field Diagnostics is a diagnostic tool that can be used by the end user or technical support personnel to view information about the hardware configuration of the computer and perform hardware troubleshooting on HP Desktop and Workstation systems. This diagnostic tool should be used to help determine hardware failures.
Overview The HP Vision Field Diagnostics utility allows you to view information about the hardware configuration of the workstation and perform hardware diagnostic tests on the subsystems of the workstation. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues. The Survey tab is displayed when you invoke HP Vision Field Diagnostics. This tab shows the current configuration of the workstation.
Downloading and accessing HP Vision Field Diagnostics Follow these steps to download the HP Vision Field Diagnostics utility from the HP Web site to a DVD or USB, and then use it to perform diagnostics on the workstation: 1. Go to http://www.hp.com. 2. Select the Support & Drivers link. 3. Select the Download driver and software radio button. 4. Enter your product number in the text box, and then press Enter. 5. Select your operating system. 6. Select the Diagnostic link. 7.
Accessing HP Vision Field Diagnostics on the workstation The following procedures describe how to access the HP Vision Field Diagnostics utilities that are included in the workstation software. Creating and using a bootable USB key This section describes how to use a USB key to access the HP Vision Field Diagnostics. NOTE: Using a USB key is the most convenient method to access the HP Vision Field Diagnostics. 1. In the C:\VisionDiagnostics\ directory, double-click on VisionDiagUSB.exe.
User interface The HP Vision Field Diagnostics application provides six major functions, accessible through Tabs. These functions are: ● Survey — Your current system hardware information. ● Test — List all diagnostics available for your system. Tests are started there. ● Status — This screen shows progress and status of currently running diagnostics. ● History — All past diagnostics runs and status are listed there. ● Errors — All past diagnostics failures are listed there.
ENWW ● Input Devices — Shows user input devices such as all connected mice and keyboards. ● Memory — Shows system memory information. ● Miscellaneous — List any devices or data that doesn't belong to any other Category. ● Processors - Shows system processors. ● Storage — Shows mass storage devices such as floppy drives, optical drives, SATA, SAS hard disk drives and controllers, as well as any RAID arrays. ● System — Shows information about motherboard devices such as fans and cables.
Test tab The Test tab lists all available diagnostics. The lists have been tailored according to your system configuration. Individual test may be selected or unselected. The following Test Modes exist: ● Quick — This test selection was picked to perform quickly while covering your entire hardware. Test parameters cannot be modified. ● Complete — This test selection offers all available tests and may take a long time to complete. Test parameters cannot be modified.
ENWW 4. Choose how you want the test to be executed, either Number of Loops or Total Test Time. When choosing to run the test over a specified number of loops, enter the number of loops to perform. If you want the diagnostic test for a specified time period, enter the amount of time in minutes. 5. Click the Start Test button to start the testing. The Status tab, which allows you to monitor the progress of the tests, is automatically displayed during the testing process.
Status tab The Status tab shows the overall progress and status of the test scenario as well as the progress and status of each test. The color coded status are black, blue, green, red, and orange.
● The Reason section describes the likely cause of the error. ● The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware. ● The Warranty ID is a unique error code associated with the specific error on your computer. When contacting the HP Support Center for assistance with a hardware failure, please be prepared to provide the Warranty ID. ● The Clear Errors button will clear the contents of the Error Log.
Saving and printing information in HP Vision Field Diagnostics You can save the information displayed in the HP Vision Field Diagnostics Survey, History and Errors tabs to a diskette or a USB flash drive. You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen. 1. Insert a diskette or USB flash drive if running HP Vision Field Diagnostics from CD. 2.
Table 6-8 Diagnostic lights and audible codes Activity Possible cause Blue Power LED* on. No beeps. Workstation on. Blue Power LED* blinks every two seconds.* No beeps. Workstation in Sleep mode (S3-Suspend to RAM). Select models only. Blue Power LED* is off.* No beeps. Workstation in Hibernate mode (S4-Suspend to disk). Blue Power LED* blinks three times*, once per second.* No beeps. Workstation in Sleep mode (S3-Suspend to RAM). Select models only.
Table 6-8 Diagnostic lights and audible codes (continued) Activity Red Power LED blinks four times, once every second, followed by a two-second pause. Four beeps. Possible cause Recommended action Power failure (power supply is overloaded) CAUTION: Internal components might be powered even when the workstation is off. To prevent damage, disconnect the workstation power cord before you remove a component. 1.
Table 6-8 Diagnostic lights and audible codes (continued) Activity Red Power LED blinks eight times, once every second, followed by a two-second pause. Eight beeps. Possible cause Invalid ROM based on bad checksum. Recommended action CAUTION: Internal components might be powered even when the workstation is off. To prevent damage, disconnect the workstation power cord before you remove a component. 1. Clear CMOS.
Table 6-8 Diagnostic lights and audible codes (continued) Activity System does not power-on and LEDs are not blinking. No beeps. Possible cause Recommended action System unable to power on. CAUTION: Internal components might be powered even when the workstation is off. To prevent damage, disconnect the workstation power cord before you remove a component. To resolve the problem, choose one of the following options: Press and hold the power button for less than 4 seconds.
Table 6-9 LED color definitions (continued) ENWW LED state LED color System status Solid or flashing Red System has experienced an error. ( See POST error messages on page 250.) None No light System is in Hibernate, or is off.
POST error messages The Power-On Self Text (POST) is a series of diagnostic tests that runs automatically when the workstation is powered on. Audible and visual messages occur before the operating system starts if the POST encounters a problem.
Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 164—Memory Size Error Memory configuration is incorrect. 1. Run the Computer Setup (F10) Utility or Windows operating system utilities. 2. Verify that the memory modules are installed properly. 3. If third-party memory has been added, test the memory configuration using HP memory. 4. Verify the memory module type. 1. Run the Computer Setup (F10) utility or the Windows operating system utilities. 2.
Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 213—Incompatible Memory Modules A memory module in the memory socket identified in the error message is missing critical SPD information, or is incompatible with the chipset. 1. Verify the memory module type. 2. Insert the DIMM in another memory socket. 3. Replace the module with a DIM conforming to the SPD standard. DIMMs are not installed correctly (not paired correctly).
Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 514—Memory fan not detected Memory fan missing, disconnected, or defective. 1. Verify that the memory fan is installed and connected properly. 2. Replace the fan. 1. If necessary, add a heatsink to the processor and ensure proper operation. 2. Replace the processor. 1. Ensure that the fan is installed and connected properly. 2. Replace the fan.
Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 918—Front USB Not Connected Front USB is missing or is not connected. 1. Reconnect the Front USB connector to the system board. 2. Reconnect or replace the front USB mechanism. 920—Fatal error on QPI link X Fatal error detected on QPI link x, where x is 0 or 1. This type of error is identified on the line following. Potential system board problem; contact HP Support.
Table 6-10 POST error messages (continued) ENWW Screen message Probable cause Recommended action 1802—Processor Not Supported The system board does not support the processor. Replace the processor with a compatible one. 1803—Processor feature set is insufficient for current system settings Processor feature set is insufficient for current system settings. The BIOS settings do not match the support provided by the processor Change the BIOS settings or upgrade the processors.
7 Configuring RAID devices This chapter describes how to configure SAS and SATA RAID devices, and includes these topics: Topics Maximum hard drive configurations on page 256 Configuring SATA RAID devices on page 257 Configuring SAS RAID devices on page 260 For additional information about configuring RAIDs, see http://www.hp.com/support/RAID_FAQs. For information about preparing the workstation for RAID configuration, see http://www.hp.com/support/ workstation_manuals.
Configuring SATA RAID devices This section describes how to use the Intel Matrix Storage Manager option ROM Configuration utility to set up and manage SATA RAID volumes.
Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality. 1. To enter the system BIOS setup, press F10. 2. Use the arrow keys to highlight the desired language, and then press Enter. 3. Use the arrows to highlight Storage>Storage Options, and then press Enter. 4. Use the up or down arrow key to highlight SATA Emulation. 5. Use the left or right arrow key to select RAID+AHCI. 6. To accept the new setting, press F10. 7.
Creating RAID volumes To create RAID volumes, use the Intel Matrix Storage Manager option ROM Configuration utility. 1. To enter the Intel Matrix Storage Manager option ROM Configuration utility, press Ctrl+l when prompted 2. If required, refer the workstation Maintenance and Service Guide to make available enough physical drives to create the RAID volume. 3. Use the up or down arrow key to highlight 1. Create RAID Volume, and then press Enter. 4.
Configuring SAS RAID devices Supported configurations The following RAID configurations are supported on this workstation: NOTE: This section does not apply to configuring SAS RAID in the Linux environment. For Linux SAS RAID information, including supported configurations, refer to Installing and Configuring SAS Hardware RAID on HP Linux Workstations at http://www.hp.com/support/xw8600_manuals.
SAS RAID 0 configuration Use the following procedure to configure an Integrated Striped (IS) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required disk and disk controllers. 1. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp. Configuration Utility. 2. On the Main menu of the BIOS-based configuration utility, use the arrow keys to select an adapter. 3.
SAS RAID 1 configuration Use the following procedure to configure an Integrated Mirroring (IM) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required drives and drive controllers. 1. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp. Configuration Utility. 2. On the Main menu of the BIOS-based configuration utility, use the arrow keys to select an adapter. 3.
SAS RAID 1E configuration Use the following procedure to configure an Integrated Mirroring Extended (IME) volume with the BIOSbased configuration utility. The procedure assumes that the system has the required disk and disk controllers. 1. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp. Configuration Utility. 2. On the Main menu of the BIOS-based configuration utility, use the arrow keys to select an adapter. 3.
Deleting RAID volumes Use the LSI Logic Corporation Configuration Utility to delete SAS RAID volumes. 1. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp. Configuration Utility. 2. On the Main menu of the BIOS-based configuration utility, use the arrow keys to select an adapter. 3. Press Enter to go to the Adapter Properties screen. 4. In the Select New Array Type screen, use the arrow keys to select New Existing Array. 5.
8 Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS, and includes these topics: Topics Preparing to configure passwords on page 265 Resetting the password jumper on page 267 Clearing and Resetting the CMOS on page 267 Preparing to configure passwords The Computer Setup (F10) Utility enables you to create setup and power-on passwords.
CAUTION: Before pressing the Clear CMOS button, back up the workstation CMOS settings. Pressing the Clear CMOS button resets CMOS values to factory defaults and erases customized information, asset numbers, and special settings. To back up the CMOS settings, run the Computer Setup (F10) Utility and select Save to Diskette from the File menu.
Resetting the password jumper Use the following procedure to disable the power-on or setup password features and clear the poweron and setup passwords. WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, disconnect the power cord from the wall outlet and let the internal system components to cool before touching. CAUTION: When the workstation is plugged in, the power supply has voltage applied to the , even when the workstation is turned off.
WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. CAUTION: When the workstation is plugged in, the power supply has voltage applied to the , even when the workstation is powered off. Failure to disconnect the power cord can result in damage to the workstation. Static electricity can damage the electronic components of the workstation or optional equipment.
This restores the settings that include boot sequence order and other factory settings. However, it does not force hardware rediscovery. 4. Choose Restore Factory Settings as Default, and the press F10 to accept. 5. Select File->Apply Defaults and Exit, and then press F10 to accept. 6. Reset the workstation passwords and configuration information, such as the system date and time. NOTE: This step does not clear the passwords.
A Connector pins Workstation PS/2 keyboard Pin Workstation PS/2 mouse Workstation Ethernet 270 Appendix A Connector pins Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused 10/100– MbSignal 1000–Mb signal 1 (+) Transmit Data TX/RX 0 + 2 (-) Transmit Data TX/RX 0 – 3 (+) Receive Data TX/RX 1 + 4 Unused TX/RX 2 + 5 Unused RX/RX 2 – 6 (-) Receive Data TX/RX 1 – 7 Unused T
Workstation serial Workstation USB Workstation IEEE-1394a Microphone cable (1/8 inch) ENWW Pin Signal 1 Carrier Detect 2 Receive Data 3 Transmit Data 4 Data Terminal Ready 5 Signal Ground 6 Data Set Ready 7 Request to Send 8 Clear to Send 9 Ring Indicator Pin Signal 1 +5 VDC 2 - Data 3 + Data 4 Ground Pin Signal 1 Power 2 GND 3 TPB- 4 TPB+ 5 TPA- 6 TPA+ Pin Signal 1 (Tip) Audio 2 (Ring) Power 3 (Shield) Ground 271
Headphone cable (1/8 inch) Pin Audio line-in cable (1/8 inch) 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Pin Line-out audio cable (1/8 inch) Signal Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Right 3 (Shield) Ground Pin Signal SATA drive Pin Signal Pin Data Cable Signal Power Cable Power Cable S1 Ground P1 3.3V power P8 5V power S2* A+ P2 3.
SAS drive Segment Primary signal segment Secondary signal segment Pin Plug and cable receptacles S1 SIGNAL GROUND S2 TP+ RP+ S3 TP- RP- S4 SIGNAL GROUND S5 RP- TP- S6 RP+ TP+ S7 SIGNAL GROUND S8 SIGNAL GROUND S9 TS+ RS+ S10 TS- RS- S11 SIGNAL GROUND S12 RS- TS- S13 RS+ TS+ S14 ENWW Backplane receptacle SIGNAL GROUND 273
SAS drive Segment Pin Power segment Backplane receptacle Plug and cable receptacles P1 V33c P2 V33c P3 V33c precharge P4 GROUND P5 GROUND P6 GROUND P7 V5c precharge P8 V5c P9 V5c P10 GROUND P11 READY LED P12 GROUND P13 V12 precharge P14 V12c P15 V12c c c d c Workstation VGA Pin 274 Signal Pin Signal Pin Signal 1 Red Analog 6 GND 11 Monitor ID 2 Green Analog 7 GND 12 DDC Serial Data 3 Blue Analog 8 GND 13 Horizontal Sync 4 Monitor ID 9 +5 V
DVI-I cable Pin Signal Pin Signal 1 T.M.D.S DATA 2- 16 HOT PLUG DETECT 2 T.M.D.S DATA 2+ 17 T.M.D.S DATA 0- 3 T.M.D.S DATA 2/4 SHIELD 18 T.M.D.S DATA 0+ 4 T.M.D.S DATA 4- 19 T.M.D.S DATA 0/5 SHIELD 5 T.M.D.S DATA 4+ 2 6 0 T.M.D.S DATA 5- DDC CLOCK 21 T.M.D.S DATA 5+ 7 DDC DATA 22 T.M.D.S CLOCK SHIELD 8 ANALOG VERT. SYNC 23 T.M.D.S CLOCK+ memory 9 T.M.D.S DATA 1- 24 T.M.D.S CLOCK- 10 T.M.D.S DATA 1+ 11 T.M.D.S DATA 1/3 SHIELD C1 ANALOG RED 12 T.M.D.
Display port 6 ML_Lane 1(n) 16 GND 7 ML_Lane 2(p) 17 AUX CH(n) 8 GND 18 Hot Plug Detect 9 ML_Lane 2(n) 19 DP_PWR Return 10 ML_Lane 3(p) 20 DP_PWR Main power cable, P1 Pin Signal Pin Signal Pin Signal 1 +5V 7 +12 V_D 13 V12_B 2 GND 8 PS_ON_L 14 V12_S 3 GND 9 PSU_ID 15 V12_S 4 GND 10 +5V 16 PWROK 5 GND 11 GND 17 +5V Standby 6 GND 12 V12_B 18 -12V Memory power cable, P2 Pin 276 Color Signal Pin Color Signal 1 BLK GND 6 BLK/YEL V12-M0
CPU power cable, P3 Pin HDD bay power cable Graphics aux.
DASH/I-USB2, P26 Pin Signal 1 +5V 2 +5V 3 USB8 - 4 USB7 - 5 USB8 + The 2x5 connector can be mated to either a wide 2x5 option cable connector or a narrow 1x5 option cable connector. 6 USB7 + 7 GND To prevent damage to the connectors, always connect a narrow 1x5 option cable connector to pins 1,3,5, and 7 only of the 2x5 connector (pin 9 is not keyed on the connector). 8 GND 9 (not keyed) 10 Cable detect CAUTION: Possible equipment damage.
Workstation front system fan 2, P94 Workstation rear system fans, P8 ENWW Pin Signal 1 GND 2 +12V 3 TACH1 4 PWM1 5 TACH2 6 PWM2 Pin Signal 1 GND 2 +12V 3 Tach1 4 PWM1 5 Tach2 6 PWM2 279
Workstation FDD 280 Appendix A Connector pins Pin Signal Pin Signal 1 Ground 18 FLP_DIR# 2 FLP_LOWDEN# 19 Ground 3 Key (no pin) 20 FLP_STEP# 4 FLP_WDO 21 Ground 5 Key (no pin) 22 FLP_STEP# 6 Unused 23 Ground 7 Ground 24 FLP_WRTEN# 8 FLP_INDEX# 25 Ground 9 Ground 26 FLP_TRACK# 10 FLP_MOTOR# 27 Ground 11 Ground 28 FLP_WP# 12 Unused 29 Ground 13 Ground 30 FLP_RD_D# 14 FLP_SEL_A# 31 Ground 15 Ground 32 FLP_HD_SEL# 16 Unused 33 Ground 17 Gro
B System board designators This appendix describes the system board designators for this workstation.
Designator Silk screen Component P26 P26 IUSB2 Internal dual USB header P27 P27 IUSB1 Internal single USB header P28 FRNT AUD Front panel audio header P29 P29 HDD LED Hard drive LED connector P53 P53 Serial port connector P60-P63 P60-P63 SATA Connectors SATA0-SATA3 P66-P67 P66-P67 SATA Connectors SATA4-SATA5 P70 P70 CPU0 FAN Primary CPU fan header P71 P71 CPU1 FAN Secondary CPU fan header P80-P87 P80-P87 SAS/SATA connectors SAS0-SAS7 P91 P91 MEM FANS Memory fans connector
C Routine Care General cleaning safety precautions ● Never use solvents or flammable solutions to clean the workstation. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ● Always unplug the workstation before cleaning the keyboard, mouse, or air vents. ● Always disconnect the keyboard before cleaning it. ● Wear safety glasses equipped with side shields when cleaning the keyboard.
● Clean under a key with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Allow the parts to air dry before reassembly. ● Use tweezers to remove any fibers or dirt in confined areas. Cleaning the monitor ● Follow the safety precautions presented (Service considerations on page 68) before cleaning the workstation.
D Locating HP resources This section provides information on the following HP resources for your workstation: Topics Product information on page 286 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number and Certificate of Authenticity labels ● Linux Product support on page 287 ● Additional information ● Technical support ● Business Support Center ● IT Resource Center ● HP Service Center ● HP Business and IT Services ● Warranty information Product do
Product information Table D-1 Product information Topic HP Cool Tools Location Most HP Microsoft Windows workstations are preloaded with additional software that is not automatically installed during first boot. Additionally, a number of valuable tools on your workstation are preinstalled that may enhance system performance.
Product support Table D-2 Product support Topic Additional information Location For online access to technical support information and tools, see http://www.hp.com/go/workstationsupport. Support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services.
Product documentation Table D-3 Product documentation Topic Location HP user documentation, white papers, and third-party documentation For the latest online documentation, seehttp://www.hp.com/support/workstation_manuals. These include this User Guide and the Maintenance and Service Guide. Product notifications Subscriber's Choice is an HP program that allows you to sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more.
Product diagnostics Table D-4 Product diagnostics Topic ENWW Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. To use this utility, refer to the appropriate section of the workstation Maintenance and Service Guide. Audible beep and LED code definitions Refer to the appropriate section of the workstation Maintenance and Service Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the workstation.
Product updates Table D-5 Product updates Topic Software, BIOS, and driver updates Location See http://www.hp.com/go/workstationsupport to verify that you have the latest drivers for the workstation. To locate the current workstation BIOS on your Microsoft Windows workstation, select Start>Help and Support>Pick a Task>Use Tools to view...>Tools>My Computer Information>View general system information....
Index A Appendices Connector pins 270 System board designators 281 B BIOS Determining version Updating 24 BIOS ROM 31 23 C Clearing and resetting CMOS 267 Computer Setup (F10) Utility Menu description 35 Configuring RAID devices SAS RAID 260 SATA RAID 257 Connector pins Audio line-in 272 Audio line-out 272 CPU fans 278 CPU power 277 DASH/I-USB2 278 Display port 275 DVI-I 275 Ethernet 270 FDD 280 Front fan 1 278 Front fan 2 279 Graphics aux.
expansion card support 82 Front bezel 91 Front panel I/O cable 92 Hard disk drive 114 Installing a second front system fan 149 Memory 158 Memory fans 155 Optical bay filler tray 97 Optical disk drive 100 PCI card 174 PCIe card 169 Power connections 90 Power supply 86 power switch cable assembly 96 Predisassembly 77 right side panel 86 Self-repair 72 Service considerations 68 side access panel sensor 88 Slot identification 165 Slot load optical disk drive 106 Speaker 87 System board 206 System fans 146 Resto
