Software Guide

Troubleshooting 197
Troubleshooting
Problem Possible solution
My HP Digital
Entertainment Center
is experiencing video
errors.
■ The file may be corrupt or in an unsupported format. Open the video file in a
video editor such as InterVideo WinDVD Creator, and then resave the file in a
supported format.
■ There may be a problem with the codec. For more information, look in Windows
Media Player help, and then search for codec.
■ If the error message Files Needed To Display Video Are Missing or Corrupt
appears, follow these steps:
a Click Start, right-click My Computer, and then select Properties.
b Click the Hardware tab, and then click the Device Manager button.
c Click the plus sign (+) next to Sound, video and game controllers.
d Double-click the TV tuner device.
e Click the Driver tab, and then click the Update Driver button.
f Select Install from a list or a specific location, and then click Next.
g Remove the check mark from Search removable media.
h Click Include this location in this search, and then click the Browse
button.
i Click the plus sign (+) in order, next to each of the following directories:
■ My Computer
■ C:/
■ hp
■ drivers
j Click OK, Next, and then click Finish after the drivers are updated.
k Restart the HP Digital Entertainment Center.