User guide

Self-troubleshooting with HP PC Hardware
Diagnostics
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) based diagnostic tool
that can be used by the end user or technical support personnel to view information about the system
configuration and to perform hardware troubleshooting. The diagnostic tool runs outside of the
operating system to isolate hardware failures from issues that might be caused by the operating system
or other software components.
HP PC Hardware Diagnostics:
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Easy to obtain:
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Installed on original image of every system hard drive (HDD)
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Core set of tests installed in the BIOS of every system
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Download to a USB key drive
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Captures complete system configuration information, including:
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System serial number, product ID number, asset tag, and model
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Memory size and configuration
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Processor information (including, type and speed)
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Storage device information
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HDD: Launches Drive Self Test (DST) SMART tests for SATA drives
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Keyboard controller revision
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Bundles of tests to perform a quick test or extensive test of the entire system
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BIOS date and revision
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Diagnostic tests:
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System tests (Start-up, Run-In and System Tune-Up)
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Individual component tests (Hard Disk Test and Memory Tests)
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Diagnostic Failure Code Output — A unique, 24–digit Failure ID code is generated for each
failure:
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Randomly generated, unique each occurrence
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Identifies the specific components that did not pass validation
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Includes warranty information with information about the customer’s service entitlement
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Provides information about the model, serial number, test time stamp, and failure
Self-troubleshooting with HP PC Hardware Diagnostics
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