User guide

4 Diagnostics and troubleshooting

This chapter describes the tools available for diagnosing and troubleshooting system issues.

Topics

Calling support on page 117

Locating ID labels on page 118

Locating warranty information on page 119

Diagnosis guidelines on page 119

Troubleshooting checklist on page 121

HP troubleshooting resources and tools on page 122

Self-troubleshooting with HP Vision Diagnostics on page 136

Self-troubleshooting with HP PC Hardware Diagnostics on page 145

Diagnostic codes and errors on page 150

116 Chapter 4 Diagnostics and troubleshooting