HP Z220 SFF, Z220 CMT, Z420, Z620, and Z820 Workstations Maintenance and Service Guide
Copyright Information Warranty Trademark Credits © Copyright 2012, 2013 Hewlett-Packard Development Company, L.P Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
About this guide This guide provides service and maintenance information, technical details and configuration guidance for the HP Z220 SFF, Z220 CMT, Z420, Z620, and Z820 Workstations. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website. Go to the HP Customer Self-Repair Services Media Library at http://www.hp.com/go/sml.
Table of contents 1 Hardware overview ......................................................................................................... 1 HP Z220 SFF Workstation components ....................................................................................... 1 HP Z220 SFF Workstation front panel components ........................................................ 2 HP Z220 SFF Workstation rear panel components ........................................................
Environmental specifications .................................................................................................... 37 ENERGY STAR qualification .................................................................................................... 37 Ensuring proper ventilation ...................................................................................................... 38 2 System management ...............................................................................................
Changing a power-on or setup password ..................................... 72 Deleting a power-on or setup password ....................................... 73 National keyboard delimiter characters ....................................... 73 Clearing passwords ................................................................... 74 Chassis security ....................................................................................... 74 Smart Cover Sensor (optional) ..........................................
Drive installation and cabling scenarios ...................................................... 96 HP Z220 SFF Workstations — SATA cable connection guidelines . . . 96 HP Z220 CMT Workstations — SATA cable connection guidelines ................................................................................ 96 HP Z420 Workstations — Intel AHCI SATA controller guidelines ..... 97 HP Z420 Workstations — LSI 9212-4i RAID controller guidelines ....
Troubleshooting a problem ...................................................................... 123 Instant Support and Active Chat ............................................................... 123 Customer Advisories, Customer and Security Bulletins, and Customer Notices 123 Product Change Notifications .................................................................. 123 Helpful hints .........................................................................................................
POST error messages ............................................................................................ 154 5 Configuring password security and resetting CMOS ...................................................... 159 Preparing to configure passwords .......................................................................................... 159 Resetting the password jumper ...............................................................................................
Index ...............................................................................................................................
1 Hardware overview This chapter presents an overview of workstation hardware components.
HP Z220 SFF Workstation front panel components Figure 1-1 Front panel components Table 1-1 Component description 2 1 Optical drive 5 Optional media card reader (shown) or optional second hard disk drive 2 Power button 6 Hard drive or optical drive activity light 3 USB 2.
HP Z220 SFF Workstation rear panel components Figure 1-2 Rear panel components NOTE: The labels for the rear panel connectors use industry-standard icons and colors. Table 1-2 Component descriptions 1 RJ–45 network connector 7 DisplayPort (DP) 2 Serial port 8 VGA (monitor) (blue) 3 PS/2 mouse connector (green) 9 PS/2 keyboard connector (purple) 4 Power cord connector 10 Audio line-out connector (green) 5 USB 2.0 ports (2) (back) 11 Audio line-in connector (blue) 6 USB 3.
HP Z220 SFF Workstation chassis components For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.com. The following image shows the components of a typical computer layout. Drive configurations can vary.
HP Z220 SFF Workstation system board component The following illustration and table identify computer system board components. Figure 1-4 System board component locations Table 1-4 System board component descriptions I/O SATA Power 1 Display Port 13 AHCI 3Gb/s 20 Battery 2 Front audio 14 AHCI 6Gb/s 21 CPU power 3 Front speaker 22 Front power button/LED 4 Front USB 2.0 NOTE: Only the port labeled eSATA is eSATA compatible. 23 Main power 5 Internal USB 2.
HP Z220 SFF Workstation system board architecture This section describes the system architectures. The following figure shows the typical system board block diagram. Figure 1-5 System board block diagram NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot. For example, x16(8) means that the expansion slot is mechanically a x16 length connector, with 8 PCIe lanes supported.
Workstation specifications HP Z220 SFF Intel Series C216 chipset: Processor technology Power supply Memory technology ● Support for the Intel® Xeon® Processor E3 v2 Family, third-generation Intel Core processors up to 95 W, or Intel Pentium® G640 procesors ● Integrated 2-channel memory controller ● Microarchitecture improvements ● Integrated graphics (some models) ● Advanced Vector Extensions (AVX) to increase floating point performance ● Intel DMI2 interface connecting the processor to the I
HP Z220 CMT Workstation components For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.com.
HP Z220 CMT Workstation front panel components Figure 1-6 Front panel components Table 1-5 Component descriptions 1 Optical drive 5 USB 3.0 ports (2) (blue) 2 Power button 6 Headphone connector 3 Hard drive activity light 7 Microphone connector 4 USB 2.
HP Z220 CMT Workstation rear panel components Figure 1-7 Rear panel components Table 1-6 Component descriptions 1 Power cord connector 2 PS/2 keyboard connector (purple) 10 PS/2 mouse connector (green) 3 DVI-I connector 11 Universal chassis clamp opening 4 Display Port (DP) connector 12 Cable lock slot 5 USB 2.0 ports (4) (black) 13 Padlock loop 6 USB 3.
HP Z220 CMT Workstation chassis components The following figure shows the chassis components of a typical HP Z220 CMT Workstation layout. Drive configurations can vary.
HP Z220 CMT Workstation system board component The following illustration and table identify workstation system board components. Figure 1-9 System board component locations Table 1-8 System board component descriptions I/O 12 SATA Power 1 Display Port 15 AHCI 3Gb/s 27 Battery 2 DVI video 16 AHCI 6Gb/s 28 CPU power 3 Front audio 29 Front power button/LED 4 Front speaker 17 PCIe2 x8 (4) 30 Main power 5 Front USB 2.0/3.0 18 PCIe3 x16 6 Internal USB 2.
HP Z220 CMT Workstation system board architecture The following figure shows the typical system board block diagram. Figure 1-10 System board block diagram NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot. For example, x16(8) means that the expansion slot is mechanically a x16 length connector, with 8 PCIe lanes supported.
Workstation specifications HP Z220 CMT Intel Series C216 chipset: Processor technology Power supply Memory technology ● Support for the Intel Xeon Processor E3 v2 Family or third-generation Intel Core processors up to 95 W ● Integrated 2-channel memory controller ● Microarchitecture improvements ● Integrated graphics (some models) ● Advanced Vector Extensions (AVX) to increase floating point performance ● Intel DMI2 interface connecting the processor to the I/O controller ● 400 W, 90% effic
HP Z420 Workstation components For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.com.
HP Z420 Workstation front panel Figure 1-11 Front panel components Table 1-9 Component descriptions 16 1 Optical drive 5 USB 3.0 ports (2, blue) 2 Power button 6 Headphone connector 3 Hard drive activity light 7 Microphone connector 4 USB 2.
HP Z420 Workstation rear panel Figure 1-12 Rear panel components Table 1-10 Component descriptions 1 Power supply Built-In Self Test (BIST) LED 2 Universal chassis clamp opening 10 Microphone connector (pink) 3 PS/2 mouse connector (green) 11 AMT-enabled RJ-45 network connector (orange) 4 USB 2.0 ports (4, black) 12 USB 3.
HP Z420 Workstation chassis components Figure 1-13 Chassis components Table 1-11 Component descriptions 18 1 Power supply 2 Side access panel 10 Memory module (DIMM) 3 Rear system fan 11 System board 4 Memory airflow guide 12 PCIe card 5 Hard disk drive 13 PCI card 6 Hard disk drive 14 Speaker 7 Optical drive 15 Front bezel 8 Heatsink 16 Chassis Chapter 1 Hardware overview 9 CPU
HP Z420 Workstation system board components Figure 1-14 System board component locations Table 1-12 System board component descriptions I/O SATA (SAS optional) Cooling Security 1 Front 1394a 14 AHCI 3Gb/s 25 CPU0 fan 34 Chassis solenoid lock 2 Front audio 15 AHCI 6Gb/s 26 Front fan 35 Chassis intrusion sensor 3 Front speaker 16 HDD LED 27 Memory fan 4 Front USB 2.0 17 SCU 3Gb/s 28 Rear fan 5 Front USB 3.0 18 SAS (optional) 6 Internal USB 2.
HP Z420 Workstation system board architecture Figure 1-15 HP Z420 Workstation system board block diagram NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot. For example, x16(8) means that the expansion slot is mechanically a x16 length connector, with 8 PCIe lanes supported.
HP Z420 Workstation specifications Intel Series C602 chipset: Processor technology ● Support for the Intel Xeon Processor E5-1600 Series and E5-2600 Series, including processors up to 150 W ● Integrated 4-channel memory controller ● Microarchitecture improvements ● Large L3 cache for superior performance ● Intel QuickPath Interconnect (QPI) connects processors and I/O controller with speeds up to 8 GT/s HP Liquid Cooling option is available for all Z420 processors and is required on the E5-2687W
Weight ● Standard configuration: 13.2 kg (29.2 lb) ● Minimum configuration: 12.5 kg (27.5 lb) ● Maximum configuration: 17.7 kg (39.4 lb) Tower configuration: Chassis dimensions 22 Desktop configuration: ● Height: 44.76 cm (17.62 in) ● Height: 17.78 cm (7.00 in) ● Width: 17.78 cm (7.00 in) ● Width: 44.76 cm (17.62 in) ● Depth: 44.50 cm (17.53 in) ● Depth: 44.50 cm (17.
HP Z620 Workstation components For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.com.
HP Z620 Workstation rear panel Figure 1-17 Rear panel components Table 1-14 Component descriptions 1 Power cord connector 8 Audio line-out connector (green) 2 PS/2 mouse connector (green) 9 Microphone connector (pink) 3 USB 2.0 ports (4, black) 4 24 RJ-45 network connectors (orange) Bottom connector is AMT enabled 10 USB 3.
HP Z620 Workstation chassis components Figure 1-18 Chassis components Table 1-15 Component descriptions 1 Side access panel 13 Second CPU memory module (DIMM) (optional) 2 Second CPU module rear guide bracket 14 CPU 3 Memory fans 15 Second CPU module (optional) 4 Rear system fans 16 PCIe card 5 Power supply 17 PCI card 6 Speaker 18 Card guide and front fan 7 Side access panel key lock 19 Hard disk drive 8 Second CPU heatsink (optional) 20 Hard disk drive carrier 9 Second CP
HP Z620 Workstation system board components Figure 1-19 System board component locations Table 1-16 System board components descriptions I/O 26 PCI/PCIe Power 1 Front 1394a 13 PCIe2 x4 (1) 25 Battery 2 Front audio 14 PCIe3 x16 26 CPU and memory power 3 Front USB 2.0 15 PCIe2 x8 (4) 27 Front power button, LED, speaker 4 Front USB 3.0 16 PCIe3 x8 28 Main power 5 Internal USB 2.
Table 1-16 System board components descriptions (continued) 12 Serial (optional) 23 CPU1 memory fan (optional) 24 Rear fans For related expansion card slot information, see Expansion slots on page 84 Service 35 Clear CMOS button 36 ME/AMT flash override 37 Password jumper HP Z620 Workstation system board architecture Figure 1-20 System board block diagram NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot.
HP Z620 Workstation specifications Intel Series C602 chipset: Processor technology Power supply Memory technology ● Support for the Intel Xeon Processor E5-1600 Series and E5-2600 Series ● Integrated 4-channel memory controller ● Microarchitecture improvements ● Large L3 cache for superior performance ● Intel QuickPath Interconnect (QPI) connects processors and I/O controller with speeds up to 8 GT/s ● 800 W Gold, 90% efficient, wide-ranging, active Power Factor Correction, two auxiliary dong
Weight Chassis dimensions ● Standard configuration: 17.9 kg (39.4 lb) ● Minimum configuration: 15.5 kg (34.2 lb) ● Maximum configuration: 22.6 kg (49.9 lb) ● Height: 44.45 cm (17.50 in) ● Width: 17.15 cm (6.75 in) ● Depth: 46.48 cm (18.
HP Z820 Workstation components For information on supported accessories and components, see http://partsurfer.hp.com.
HP Z820 Workstation rear panel Figure 1-22 Rear panel components Table 1-18 Component descriptions 1 Power cord connector 2 3 4 9 USB 3.0 ports (2, blue) PS/2 mouse connector (green) 10 USB 2.
HP Z820 Workstation chassis components Figure 1-23 Chassis components Table 1-19 Component descriptions 32 1 CPU/memory fans 12 Processor (CPU) heatsink 2 Power supply 13 Processor (CPU) 3 Optical drive 14 Chassis 4 Side access panel 15 Processor (CPU) liquid cooling unit (optional upgrade to standard heatsink) 5 Side access panel key lock 16 PCI Retainer 6 Rear system fans 17 PCIe card 7 Memory module (DIMM) 18 PCI card 8 Front bay filler (optional) 19 Hard disk drive carr
HP Z820 Workstation system board components Figure 1-24 System board component locations Table 1-20 System board component descriptions I/O PCI/PCIe Power 1 Front 1394a 16 PCIe3 x8 (4) — CPU0 31 Battery 2 Front audio 17 PCIe3 x16 — CPU0 32 CPU0 power 3 Front USB 2.0 18 PCIe3 x16 (8) — CPU1 33 CPU1 power 4 Front USB 3.0 19 PCIe3 x16 — CPU1 34 Front power button /LED/ speaker 5 Internal USB 2.
Table 1-20 System board component descriptions (continued) 10 Serial SAS/SATA 24 Auxiliary fan 2 (rear) 39 Crisis recovery jumper 25 CPU/memory fans 40 ME/AMT Flash override 41 Password jumper 11 AHCI 6Gb/s 26 Front fan 1 (top) 12 Hard disk drive LED 27 Front fan 2 (bottom) 13 SAS/SATA 6Gb/s 28 Liquid cooling 0 power 14 SAS (optional) 29 Liquid cooling 1 power 15 SCU 3Gb/s 30 Rear chassis fans NOTE: For related expansion card slot information, see Expansion slots on page 84.
HP Z820 Workstation specifications Intel Series C602 chipset: Processor technology ● Support for the Intel Xeon Processor E5-2600 Series, including processors up to 150 W ● Integrated 4-channel memory controller ● Microarchitecture improvements ● Large L3 cache for superior performance ● Intel QuickPath Interconnect (QPI) connects processors and I/O controller with speeds up to 8.0 GT/s NOTE: Power supply Memory technology HP Liquid Cooling option is available for all Z820 processors.
I/O technology Weight Chassis dimensions 36 ● SATA RAID 0/1/5/10 on SCU ● SAS RAID 0/1/10 on LSI SAS 2308 controller ● Six SATA ports: four SCU (3 GB/s); two AHCI (6 GB/s) ● Eight SAS ports (6 GB/s) ● Two ports (6.0 GB/s) available for optional eSATA ● Four external USB 3.0 ports ● Five external and six internal USB 2.0 ports ● Standard configuration: 26.6 kg (58.7 lb) ● Minimum configuration: 24.0 kg (52.9 lb) ● Maximum configuration: 32.0 kg (70.5 lb) ● Height: 44.4 cm (17.
Environmental specifications The following table lists the environmental specifications of HP Workstations. Table 1-21 HP Workstation environmental specifications Operating: 5 to 35°C (40 to 95°F) Temperature Non-operating: -40 to 60°C (-40 to 140°F) NOTE: Derate by one degree C (1.8 degrees F) for every 305m (1,000 ft) altitude over 1,524m (5,000 ft).
Ensuring proper ventilation Proper ventilation for the system is important for workstation operation. Follow these guidelines: ● Operate the workstation on a sturdy, level surface. ● Provide at least 15.24 cm (6 inches) of clearance at the front and back of the workstation. (Workstation models vary.) Figure 1-26 Proper workstation ventilation ● Ensure that the ambient air temperature falls within the environmental specifications listed in this document.
2 System management This section describes the tools and utilities that provide system management for the workstation. Topics Power management and performance features on page 39 BIOS ROM on page 41 Computer Setup (F10) Utility on page 42 Desktop management on page 60 Power management and performance features ERP compliance mode This computer provides ERP compliance mode capability. When enabled, the computer shuts down to the lowest possible power state.
Hyper-Threading Technology (HTT) This computer supports HTT, an Intel-proprietary technology that improves processor performance through parallelization of computations (doing multiple tasks at once). The operating system treats an HTT-enabled processor as two virtual processors, and shares the workload between them when possible. This feature requires that the operating system support multiple processors and be specifically optimized for HTT. Use the Computer Setup (F10) Utility to enable HTT.
Non-Uniform Memory Access (NUMA) Non-Uniform Memory Access (NUMA) is available on some Z series Workstations. NUMA can improve memory bandwidth and latency for multi-process or multi-threaded applications or workloads. Observed performance improvements depend on the operating system, customer workload, system configuration, and the degree to which the applications used are designed to be NUMA-aware/ efficient. NUMA requires that both processor sockets be populated.
Computer Setup (F10) Utility Topics Computer Setup (F10) functionality on page 42 Accessing Computer Setup (F10) Utility on page 43 Computer Setup (F10) Utility menu on page 44 Computer Setup (F10) functionality The Computer Setup (F10) Utility enables you to: 42 ● Update BIOS using a USB device. ● Change factory default settings and set or change the workstation configuration, which might be necessary when you add or remove hardware.
● Specify the Asset Tag or property identification number assigned by the company to this workstation. ● Enable power-on password prompts during system restarts (warm-starts) and power on. ● Hide or show the integrated I/O functionality, including serial, USB, or parallel ports, audio, or embedded NIC. Hidden devices are inaccessible, which increases system security. ● Enable or disable removable media boot ability. ● Enable or disable removable media write ability (if supported by hardware).
Computer Setup (F10) Utility menu The following tables describe the functions available in Computer Setup (F10) (BIOS) utility menu. NOTE: With new BIOS releases, the following content is subject to change, so the menu might be different than shown.
Table 2-1 Computer Setup (F10) Utility menu descriptions for the HP Z220 SFF and Z220 CMT Workstations (continued) Heading Storage Option Description Apply Defaults and Exit Restores the default settings defined in Default Setup. Ignore Changes and Exit Exits computer setup without applying or saving changes. Save Changes and Exit Saves changes to system configuration and exits the computer setup.
Table 2-1 Computer Setup (F10) Utility menu descriptions for the HP Z220 SFF and Z220 CMT Workstations (continued) Heading Option Description ◦ Hard Drive ◦ Network Controller You can take the following actions: ● Press Enter to drag a device with the arrow keys to a preferred place, then press Enter again to drop the device in place. ● Press F5 to remove the device from consideration as a bootable device. ● You must confirm changes by selecting File>Save Changes and Exit and then press Enter.
Table 2-1 Computer Setup (F10) Utility menu descriptions for the HP Z220 SFF and Z220 CMT Workstations (continued) Heading Option Description Device Security Makes the following devices available or hidden to the computer: ● Embedded Security Device (hidden by default) ● System Audio ● Network Controller ● SATA ports With the exception of Embedded Security Device (TPM), Device Available is the default setting for all devices (allows the operating system to access the device).
Table 2-1 Computer Setup (F10) Utility menu descriptions for the HP Z220 SFF and Z220 CMT Workstations (continued) Heading Option Description System Security With the exception of the first option, Data Execution Prevention, changing any of these system security settings and choosing File > Save Changes and Exit will result in the computer performing a global reset, automatically turning itself off and then back on.
Table 2-1 Computer Setup (F10) Utility menu descriptions for the HP Z220 SFF and Z220 CMT Workstations (continued) Heading Option Description Secure Boot Configuration ● Legacy Support—Enable/Disable ● Secure Boot—Enable/Disable All option ROMs must support EFI.
Table 2-1 Computer Setup (F10) Utility menu descriptions for the HP Z220 SFF and Z220 CMT Workstations (continued) Heading Option Description NOTE: If you turn off power to the computer using a power strip, you cannot use the suspend/sleep feature or the Remote Management features. ● 50 POST Delay (None (default), 5, 10, 15, 20 seconds)—Delays start of the POST process. You might need a delay to: ◦ Allow time for some hard disk drives to spin up before POST is finished.
Table 2-1 Computer Setup (F10) Utility menu descriptions for the HP Z220 SFF and Z220 CMT Workstations (continued) Heading Option Description Device Options Enable/disable the following device options: ● S5 Wake-on-LAN (Enabled/Disabled) ● Printer Mode (EPP+ECP, Output Only, Bi-Directional) ● Num Lock State at Power-On (On/Off) ● Integrated Video1 (Enabled/Disabled) ● IGD (Integrated Graphics Device) Memory—Displayed when Integrated Video is Enabled.
Table 2-2 Computer Setup (F10) Utility menu descriptions for the HP Z420, Z620, and the Z820 Workstations Heading Option Description File System Information Displays the following system characteristics: Product Name ● Memory Size ● SKU Number ● Integrated MAC 1 ● Integrated MAC 2 ● System BIOS ● Boot Block Date ● Chassis serial number ● Asset Tracking Number ● ME Firmware Version ● ME Management Mode ● Processor Type ● Processor Speed ● Processor Stepping ● Cache Size ● D
Table 2-2 Computer Setup (F10) Utility menu descriptions for the HP Z420, Z620, and the Z820 Workstations (continued) Heading Storage Option Description Save Changes and Exit Saves changes to system configuration and exits the workstation setup. Device Configuration Lists installed non-SCSI storage devices (except SATA devices) and provides options for obtaining specific information about each device: ● CD-ROM SATA0—Shows the ODD default settings.
Table 2-2 Computer Setup (F10) Utility menu descriptions for the HP Z420, Z620, and the Z820 Workstations (continued) Heading Option Description ◦ Hard Drive ◦ Network Controller Press Enter to drag a device to a preferred place. Press F5 to remove the device from consideration as a bootable device. Press F10 to accept. MS-DOS drive lettering assignments might not apply after an operating system other than MS-DOS has started. Boot devices can be disabled in the boot order process.
Table 2-2 Computer Setup (F10) Utility menu descriptions for the HP Z420, Z620, and the Z820 Workstations (continued) Heading Option Description Device Security Makes the following devices available or hidden to the workstation: ● Embedded Security Device ● SAS Controller ● SCU Controller ● USB3 Controller ● Intel High Definition (HD) Audio ● 1394 Controller ● NIC Controller ● NIC1 Controller (select models) ● SATA0 ● SATA1 ● Serial Port A For each device, Device Available is the d
Table 2-2 Computer Setup (F10) Utility menu descriptions for the HP Z420, Z620, and the Z820 Workstations (continued) Heading Option Description System Security Provides these options: ● Data Execution Prevention—Enables or disables Data Execution Prevention mode in the CPUs. This mode prohibits code from running in pages that were set up as data pages, and prevents attacks such as buffer overflows. Operating system support is required for this feature.
Table 2-2 Computer Setup (F10) Utility menu descriptions for the HP Z420, Z620, and the Z820 Workstations (continued) Heading Option Description CAUTION: Choosing Reset to Factory Settings may result in significant data loss. The embedded security device is a critical component of many security schemes. Erasing the security keys prevent access to data protected by the Embedded Security Device.
Table 2-2 Computer Setup (F10) Utility menu descriptions for the HP Z420, Z620, and the Z820 Workstations (continued) Heading Option Description Advanced2 Power-On Options Enables you to set the following: ● POST Messages—Enables or disables the splash screen during POST. ● Press the ESC key for Startup Menu. ● Option ROM1 prompt (Enable or Disable)—Enabling this feature causes the workstation to display a message before loading options ROMs.
Table 2-2 Computer Setup (F10) Utility menu descriptions for the HP Z420, Z620, and the Z820 Workstations (continued) Heading Option Description Device Options Enables you to set the following device options: ● Num Lock State at Power-On (On or Off) ● S5 Wake-on-LAN (Enable or Disable) ● Internal speaker—(Enable or Disable) ● NIC Option ROM1 Download (Enable or Disable) ● NIC1 Option ROM1 Download (Enable or Disable) ● SATA RAID Option ROM1 Download (Enable/EFI/Disable) ● SAS Option ROM1 Do
Desktop management This section summarizes capabilities, features, and key components of computer management.
Initial computer configuration and deployment The computer includes a preinstalled system software image. After a brief software unbundling process, the computer is ready to use.
Copying a setup configuration to another computer This section provides information about replicating the computer setup. CAUTION: Setup configuration is model-specific. File system corruption can result if source and target computers are not the same model. To copy a setup configuration: 1. Select a setup configuration to copy, and then restart the computer. 2. As soon as the computer powers on, press and hold F10 until you enter Computer Setup (F10) Utility.
Updating and managing software HP provides several tools for managing and updating software on desktops and computers: ● HP Client Manager Software ● Altiris Client Management Solutions ● HP SoftPaq Download Manager ● System Software Manager HP Client Management Solutions HP Client Management Solutions (CMS), available for download from http://www.hp.com/go/ easydeploy, are standards-based solutions for managing and controlling computers in a networked environment.
HP SoftPaq Download Manager HP SoftPaq Download Manager is a free, easy-to-use interface for locating and downloading software updates for the HP client PC models in your environment. By specifying your models, operating system, and language, you can quickly locate, sort, and select the softpaqs you need. For more information, go to http://www.hp.com/go/sdm.
If the system ROM fails the validation check, the FailSafe Boot Block provides enough support to start the computer from a BIOS image CD created from a SoftPaq. The BIOS image CD programs the system ROM with a valid image. When Boot Block detects an invalid system ROM, the computer power LED blinks red eight times and the computer beeps eight times; then the computer pauses for two seconds. On some models, a Boot Block recovery mode message appears.
Asset tracking Asset tracking features provide asset tracking data that can be managed using HP Systems Insight Manager (HP SIM), HP Console Management Controller (CMC), or other systems-management applications. Seamless, automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to the environment and to leverage investments in existing tools.
SATA hard disk drive security HP computers include the HP DriveLock facility for SATA hard disk drives to prevent unauthorized access to data. WARNING! Enabling DriveLock can render a SATA hard disk drive permanently inaccessible if the master password is lost or forgotten. No method exists to recover the password or access the data. DriveLock has been implemented as an extension to Computer Setup (F10) functions.
DriveLock applications The most practical use of DriveLock is in a corporate environment. The system administrator would be responsible for configuring the hard disk drive, which involves setting the DriveLock master password and a temporary user password. If you forget the user password or if the equipment is passed on to another employee, the master password can be used to reset the user password and regain access to the hard disk drive.
Enabling DriveLock To enable and set the DriveLock user password: 1. Power on or restart the computer. 2. As soon as the computer is powered on, repeatedly press the F10 key until you enter Computer Setup (F10) Utility. If you do not press F10 at the appropriate time, you must restart the computer, then repeatedly press F10 again to access the utility. 3. Select Security > DriveLock Security. 4. For each DriveLock-capable drive, select a drive by pressing F10 to accept. 5.
Password security The power-on password prevents unauthorized use of the computer by requiring entry of a password to access applications or data when the computer is powered on or restarted. The setup password specifically prevents unauthorized access to Computer Setup (F10) Utility and can also be used as an override to the power-on password. When prompted for the power-on password, entering the setup password instead enables access to the computer.
Establishing a power-on password using computer setup Establishing a power-on password through Computer Setup (F10) Utility prevents access to the computer when power is connected, unless you specify the password. When a power-on password is set, Computer Setup (F10) Utility presents Password Options in the Security menu. The password options include Network Server Mode and Password Prompt on Warm Boot.
Entering a setup password If a setup password has been established on the computer, you will be prompted to enter it each time you run Computer Setup (F10) Utility. To enter a setup password: 1. Restart the computer. 2. As soon as the computer is powered on, press and hold F10 until you enter Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. If you do not press F10 at the appropriate time, you must restart the computer and press and hold F10 again to access the utility.
Deleting a power-on or setup password To delete a power-on or setup password: 1. Power on or restart the computer. 2. Choose from the following: ● To delete the power-on password, go to step 4. ● To delete the setup password, as soon as the computer is powered on, press and hold F10 until you enter Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary.
Clearing passwords If you forget the password, you cannot access the computer. For instructions about clearing passwords, see Configuring password security and resetting CMOS on page 159. Chassis security Smart Cover Sensor (optional) The optional Smart Cover Sensor is a combination of hardware and software technology that alerts you if the interior or the computer is accessed (provided the sensor has been configured in Computer Setup (F10) Utility). The sensor alerts you when the side panel is removed.
Side access panel solenoid lock The side access panel solenoid lock (available only on specific workstations) secures the side access panel to the chassis. The solenoid is controlled by a local or remote signal. To lock the solenoid, set a password for the solenoid lock in Computer Setup (F10) Utility. To unlock the solenoid, remove the solenoid lock password in Computer Setup (F10) Utility. The solenoid lock FailSafe Key (available from HP) is is a device for manually disabling the solenoid lock.
Programmable power button (Windows only) With ACPI (Advanced Configuration and Power Interface) enabled, you can customize the behavior of the power button so that rather than powering down, the workstation enters sleep mode (low power state), or hibernate mode (very low power state). This lets you go to standby without closing applications, and then return to the same operational state without any data loss. Changing the power button configuration (Windows only) Windows 7 1.
3 Component replacement information and guidelines This chapter provides warnings, cautions, information, and guidelines for removal and replacement procedures. It does not document the step-by-step procedures. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website. Go to the HP Customer Self Repair Services Media Library at http://www.hp.com/go/sml.
Warnings and cautions WARNING! These symbols on any surface or area of the equipment indicate the following: Presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. To reduce the risk of injury from a hot component, let the surface cool before touching. Presence of an electrical shock hazard. To reduce the risk of injury from electrical shock, do not open any enclosed area marked with this symbol.
Service considerations Tools and software requirements The tools necessary for computer component removal and installation are: ● Torx T-15 driver ● Flat blade and cross-tip screwdrivers ● Diagnostics software Electrostatic discharge (ESD) information Generating static Different activities generate different amounts of static electricity through electrostatic discharge (ESD). Static electricity increases as humidity decreases.
Personal grounding methods and equipment Static shielding materials Grounding the work area to prevent static damage Recommended ESD prevention materials and equipment 80 Use the following items to help prevent ESD damage: ● Wrist straps — These are flexible straps with a maximum of one megohm ± 10% resistance in the ground cords. To provide a proper ground, wear the strap against bare skin.
Product recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For information about recycling HP components or products, see http://www.hp.com/go/recycle. Component replacement guidelines This section provides information and guidelines for removal and replacement procedures. It does not document the step-by-step procedures. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website.
Cable management Proper routing of the internal cables is critical to the operation of the workstation. Follow good cable management practices when removing and installing components. ● Handle cables with care to avoid damage. ● Apply only the tension required to seat or unseat cables during insertion or removal from the connector. ● When possible, handle cables by the connector or pull-strap. ● Route cables in such a way that they cannot be caught or snagged by parts being removed or replaced.
CPU (processor) and CPU heatsink CAUTION: Observe the following cautions when removing or replacing the heatsink. — When removing the heatsink, loosen all screws a little at a time to ensure the CPU remains level. Do not fully loosen one screw, and then move on to the next. — After you remove the CPU heatsink from the chassis, use alcohol and a soft cloth to clean the thermal compound residue from the CPU and the heatsink, allowing the alcohol on the CPU and CPU heatsink to dry completely.
Expansion slots This section identifies and describes computer expansion card slots, and presents card configuration information. Go to http://www.hp.com/go/quickspecs to learn which graphics cards are supported in the workstation, how much memory each graphics card includes, and graphics card power requirements.
HP Z220 SFF Workstation slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations.
HP Z220 SFF Workstation installation sequence recommendations Table 3-2 Load order Card description Slot 1 Slot 2 1 PCIe graphic card 2 Second PCIe graphic card 3 PCIe audio card 1st 2nd 4 PCIe NIC card 1st 2nd 5 PCIe 1394a card 1st 2nd 6 PCIe Wireless card 1st 2nd 7 Second serial port kit 1st 2nd 8 Parallel port kit 1st 2nd 9 eSATA bulkhead kit 1st 2nd NOTE: 86 Slot Installation sequence Slot 3 Slot 4 Only Only Slot sequenced from the rear I/O aperture to the board
HP Z220 CMT Workstation slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations.
HP Z220 CMT Workstation installation sequence recommendations Table 3-4 Slot installation sequence Load order Slot 1 Slot 2 Slot 3 1 PCIe graphic card 2 Second PCIe graphic card 3 PCIe NIC card 4 PCIe 1394 card 1st 2nd 5 PCIe USB3.0 card 1st 2nd 6 PCIe audio card 1st 2nd 7 eSATA bulkhead kit 8 Parallel port kit 9 Second serial port kit NOTE: 88 Card description Slot 4 Slot 5 Slot 6 Slot 7 2nd 1st Only Only 1st Slot sequenced from the rear I/O aperture to the board edge.
HP Z420 Workstation slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations.
HP Z420 Workstation installation sequence recommendations Table 3-6 Slot installation sequence Load order Slot 1 Slot 2 Slot 3 1 First PCIe graphic card 2 Second PCIe graphic card or Tesla C2075 3 Third PCIe graphic card 4 Fourth PCIe graphic card Only 5 SAS card 2nd 6 PCIe 1394b card 1st 2nd 7 PCIe audio card 1st 8 PCIe NIC card (LAN) 1st 9 10 NOTE: 90 Card description Slot 4 Slot 5 Slot 6 Only Only Only 1st 3rd 2nd 3rd 4th 2nd 3rd 4th e-SATA bulkhead kit 2nd 3rd
HP Z620 Workstation slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations. Figure 3-4 Identifying expansion card slots NOTE: Slot 1 is not available in dual processor configurations.
HP Z620 Workstation installation sequence recommendations Table 3-8 Slot installation sequence Load order Slot 1 Slot 2 Slot 3 1 Second System Board (Riser) 2 First PCIe graphic card 3 Second PCIe graphic card or High Performance GPU Compute card 4 PCIe 1394b card Only 5 Third PCIe graphics card Only 6 Fourth PCIe graphics card 7 Controller card 8 PCIe audio card 9 PCIe Network (LAN) card 10 eSATA bulkhead kit 11 Serial port bulkhead NOTE: 92 Card description Slot 4 Slot 5 S
HP Z820 Workstation slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations.
HP Z820 Workstation installation sequence recommendations Table 3-10 Slot installation sequence Load order Slot 0 Slot 1 Slot 2 * Slot 3 * Slot 4 Type 1 1st high performance GPU Compute card PCIex16 2nd 2 2nd high performance GPU Compute card (requires 2nd CPU and 1125w PSU) PCIex16 Only 3 1st PCIe graphics card PCIex16 4 2nd PCIe graphics card PCIex16 5 3rd PCIe graphics (requires 2nd CPU) PCIex16 2nd 6 4th PCIe graphics (requires 2nd CPU and 1125w PSU) PCIex16 Only 7 Graphics
Hard disk drives and optical disc drives Handling hard disk drives CAUTION: Take proper precautions when handling hard disk drives to prevent loss of work and damage to the computer or drive. ● Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective packaging until they are mounted in the computer. ● Always shut down the operating system, turn off the power, and unplug the power cord. Never remove a drive while the computer is on or in standby mode.
Drive installation and cabling scenarios This section presents cabling guidelines for the most common maximum storage configurations. If you add or remove drives, HP recommends you follow these guidelines for highest drive performance and efficient cable routing.
HP Z420 Workstations — Intel AHCI SATA controller guidelines See HP Z420 Workstation system board components on page 19 to determine the location of system board connectors. NOTE: Port 0 is the default port for the boot drive (the default port can be changed manually in the BIOS).
HP Z420 Workstations — LSI 9212-4i RAID controller guidelines See HP Z420 Workstation system board components on page 19 to determine the location of system board connectors. NOTE: Hard disk drives attached to RC J8 are designated by the 9212-4i BIOS to be boot devices. If the hard disk drive connected to RC J8 is a member of a RAID array, the RAID array is the boot device.
HP Z620 Workstations — Intel AHCI SATA controller guidelines See HP Z620 Workstation system board components on page 26 to determine the location of system board connectors. NOTE: Port 0 is the default port for the boot drive (the default port can be changed manually in the BIOS).
HP Z620 Workstations — LSI 9212-4i RAID controller guidelines See HP Z620 Workstation system board components on page 26 to determine the location of system board connectors. NOTE: Hard disk drives attached to RC J8 are designated by the 9212-4i BIOS to be boot devices. If the hard disk drive connected to RC J8 is a member of a RAID array, the RAID array is the boot device.
HP Z820 Workstation cabling guidelines See HP Z820 Workstation system board components on page 33 to determine the location of system board connectors. NOTE: Port 0 is the default port for the boot drive (the default port can be changed manually in the BIOS).
Memory Supported DIMM configurations NOTE: Mirroring and DIMM sparing are not supported.
BIOS errors and warnings The BIOS generates warnings/errors on invalid memory configurations: ● If the BIOS can find a valid memory configuration by disabling plugged-in memory, it does so and reports a warning during POST. the workstation can still be started. The warning will indicate the location of the failed DIMM on the system board.
HP Z220 SFF Workstation DIMM installation order Install DIMMs in this order. NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and finishing with the smallest (largest in DIMM 1, smallest in last loaded DIMM). Figure 3-6 DIMM installation order HP Z220 CMT Workstation DIMM installation order Install DIMMs in this order.
HP Z420 Workstation DIMM installation order Install DIMMs in this order. NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and finishing with the smallest (largest in DIMM 1, smallest in last loaded DIMM).
HP Z620 Workstation DIMM installation order Install DIMMs in this order. NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and finishing with the smallest (largest in DIMM 1, smallest in last loaded DIMM).
HP Z820 Workstation DIMM installation order Install DIMMs in this order. NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and finishing with the smallest (largest in DIMM 1, smallest in last loaded DIMM).
Power supply Power supply specifications All power supplies have these specifications: ● Wide-ranging, active Power Factor Correction (PFC) ● ENERGY STAR® qualified (configuration dependent) ● FEMP Standby Power compliant @115V (<2W in S5 – Power Off) ● Surge tolerant (withstands power surges up to 2000V) NOTE: HP Z820 Workstation configurations in which the power load is over 900W and the power source is between 90V and 115V require special power consumption and cooling considerations.
Table 3-13 Power supply specifications (continued) Z220 SFF Heat dissipation, maximum (configuration and software dependent) Power supply fan Z220 CMT Z420 Z620 Z820 Max1: 3878 btu/hr (977 kcal/hr) 646.6 btu/hr (163.0 kcal/ hr) 899.1 btu/hr (226.6 kcal/ hr) 2354 btu/hr (593.
Power consumption and heat dissipation Power consumption and heat dissipation specifications are available for multiple configurations. To review available specifications, see http://www.hp.com/go/quickspecs. To reach zero power consumption, unplug the workstation from the power outlet or use a power strip with an on/off switch. For additional information about power-saving features, see the operating system installation instructions. This product is in compliance with U.S. Executive Order 13221.
System cabling HP Z220 SFF Workstation system cabling See HP Z220 SFF Workstation components on page 1 to determine the location of system board connectors.
HP Z220 CMT Workstation system cabling See HP Z220 CMT Workstation system board component on page 12 to determine the location of system board connectors.
HP Z420 Workstation system cabling See HP Z420 Workstation system board components on page 19 to determine the location of system board connectors.
HP Z620 Workstation system cabling See HP Z620 Workstation system board components on page 26 to determine the location of system board connectors.
HP Z820 Workstation system cabling See HP Z820 Workstation system board components on page 33 to determine the location of system board connectors.
4 Diagnostics and troubleshooting This chapter describes the tools available for diagnosing and troubleshooting system issues.
Calling support At times you might encounter an issue that requires support. When you call support: ● Have the computer readily accessible. ● Write down the computer serial numbers, product numbers, model names, and model numbers and have them in front of you. ● Note any applicable error messages. ● Note any add-on options. ● Note the operating system. ● Note any third-party hardware or software.
Locating ID labels To assist in troubleshooting, product, serial, and authentication numbers are available on each computer. ● All workstations have a serial number (unique for each workstation) and product number. Have these numbers available when you contact support. ● The Certificate of Authentication (COA) is used for systems with Windows 7 preinstalled. ● The Genuine Microsoft Label (GML) is used for systems with Windows 8 preinstalled.
Locating warranty information To locate base warranty information, see http://www.hp.com/support/warranty-lookuptool. To locate an existing Care Pack, see http://www.hp.com/go/lookuptool. To extend a standard product warranty, visit http://www.hp.com/hps/carepack. HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty.
Diagnosis during operation 120 ● Look for blinking LEDs on the side of the computer. The blinking lights are error codes that will help you diagnose the problem. Refer to the Diagnostic LED and audible (beep) codes on page 150 section of this document for information on interpreting diagnostic lights and audible codes. ● Check all cables for loose or incorrect connections. ● Wake the computer by pressing any key on the keyboard or the power button.
Troubleshooting checklist Before running diagnostic utilities, make sure that. ● The computer is connected to a working electrical outlet and powered on, and the power light is illuminated. ● The monitor (for tower or desktop configurations) is connected to a working electrical outlet and powered on, and the power light is illuminated. ● The monitor brightness and contrast are properly adjusted. ● The keyboard is operating correctly (press and hold any key and listen for a beep).
HP troubleshooting resources and tools This section provides information on the HP Help and Support Center, Online support, and Helpful Hints for troubleshooting. HP Support Assistant HP Support Assistant (Windows 7 systems only) helps you maintain workstation performance and resolve problems. HPSA provides automated updates, onboard diagnostics, product information, and guided assistance to help maintain optimum workstation performance.
Troubleshooting a problem To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC). The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem with the workstation, complete the following: 1. Visit http://www.hp.com/go/workstationsupport. 2. Under the Business Support Center menu on the left, select Troubleshoot a problem. 3. Under Select your product (center window), select Workstations (under personal computing).
Helpful hints If you encounter a problem with the workstation, monitor, or software, the following general suggestions might help you isolate and focus on the problem before taking further action. At startup ● Verify that the workstation and monitor are plugged into a working electrical outlet. ● Remove all optical discs and USB drive keys from the drives before powering on the workstation. ● Verify that the workstation is turned on and the power light is on.
● If the monitor connected to a tower, desktop or all-in-one computer is blank: ◦ Plug the monitor into a different video port on the computer if one is available. Alternatively, replace the monitor with a monitor that you know is working properly. ◦ Verify that the computer and monitor are plugged into a working electrical outlet. ◦ Verify that the monitor is turned on and the green monitor light is on. ◦ Turn up the brightness and contrast controls of the monitor if the monitor is dim.
Troubleshooting scenarios and solutions This section presents troubleshooting scenarios and possible solutions for a Windows-based system. Solving minor problems Table 4-1 Minor problems Problem Cause Possible Solution Workstation appears frozen and does not shut down when the power button is pressed. Software control of the power switch is not functional. 1. Press and hold the power button for at least four seconds until the computer shuts down. 2. Disconnect the electrical plug from the outlet.
Table 4-1 Minor problems (continued) Problem Cause Possible Solution Workstation powered off automatically and the Power LED flashes red 2 times (once every second), followed by a 2-second pause, and then two simultaneous beeps sounded. Processor thermal protection is activated. 1. Verify that the computer air vents are not blocked. 2. Open the access panel and press the computer power button. 3. Verify that the system fan is running. 4. Verify that the processor heatsink fan spins.
Solving hard drive problems Table 4-2 Hard drive problems Problem Cause Solution Hard drive error Hard disk has bad sectors or has failed. Locate and block the usage of bad sectors. If necessary, reformat the hard disk. If the drive is detected by the BIOS, run DPS Self-test. Disk transaction problem Drive not found (identified) The directory structure is bad, or there is a problem with a file. 1. Right-click Start, select Explore, and select a drive. 2. Select File > Properties > Tools. 3.
Table 4-2 Hard drive problems (continued) Problem Cause Solution Non-system disk or NTLDR missing message System is trying to start from nonbootable media. Remove the optical disc or USB drive. System is trying to start from a damaged hard drive. 1. Insert a bootable system optical disc or USB drive and restart the computer. 2.
Solving display problems These suggestions apply to monitors connected to desktop and tower configurations, and to external monitors connected to all-in-one configurations. Table 4-3 Display problems Problem Cause Solution Blank screen (no video). The cable connections are not correct. Verify the cable connections from the monitor to the computer and to a working electrical outlet. The monitor is off. Turn the monitor on (LED is on).
Table 4-3 Display problems (continued) Problem Cause Solution Power LED flashes red 6 times (once every second), followed by a two-second pause, and then the computer beeps 6 times. Pre-video graphics error. For systems with a graphics card: 1. Reseat the graphics card. 2. If the card requires external power, make sure the power cable is properly connected. 3. Replace the graphics card. 4. Replace the system board.
Table 4-3 Display problems (continued) Problem Cause Solution Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat-panel monitors using an analog VGA input connection only.) Flat-panel monitor’s internal digital conversion circuits might be unable to correctly interpret the output synchronization of the graphics card. 1.
Table 4-4 Audio problems (continued) Problem Cause Solution Noise or no sound comes out of the speakers or headphones. 1. If you are using digital speakers that have a stereo jack and you want the system to autoswitch to digital, use a stereo-to-mono adapter to engage the auto sense feature, or use multimedia device properties to switch the audio signal from analog to digital. 2. If the headphones have a mono jack, use the multimedia device properties to switch the system to analog out.
Solving power supply problems This section presents power supply troubleshooting scenarios. Testing power supply Before replacing the power supply unit (PSU), use the Built-In Self-Test (BIST) feature to learn if the power supply still works. NOTE: Not all PSUs have the BIST functionality. Refer to the Rear panel components section of this document to determine BIST availability for your workstation. To test the power supply: 1. Unplug the AC power.
Table 4-6 Power supply problems (continued) Problem Cause Solution If the system enters the POST, perform the following: 2. a. Power off the workstation. b. Replace one device at a time and repeat this procedure until a failure occurs. c. Replace the device causing the failure d. Continue adding devices one at a time to verify that all devices are functioning. Verify power supply functionality. a. Disconnect AC power. b. Remove the Z820 PSU from the chassis. c.
Self-troubleshooting with HP Vision Diagnostics Hewlett-Packard Vision Diagnostics is a diagnostic tool that can be used by the end user or technical support personnel to view information about the hardware configuration of the computer and perform hardware troubleshooting on HP desktop and workstation systems. This diagnostic tool is used to troubleshoot hardware failures.
results. The information in each tab can be saved as an HTML file and stored on an optical disc or USB flash drive. Use HP Vision Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device. Before placing a call to the Customer Support Center HP recommends you run the tests, then save and print the test results so that you have the reports available.
Creating and using a bootable USB key This section describes how to use a USB key to access the HP Vision Diagnostics. NOTE: Using a USB key is the most convenient method to access the HP Vision Diagnostics. It is faster than using a CD, and it accommodates both Memory and Vision diagnostics. The HP Memory Test is a comprehensive memory diagnostic utility that is run as a stand-alone application, outside of HP Vision Diagnostics.
User interface The HP Vision Diagnostics application provides six major functions, accessible through tabs: ● Survey — Current system hardware information ● Test — List of all diagnostics available for the system; tests are started here ● Status — Progress and status of currently running diagnostics ● History — Past diagnostics runs and status ● Errors — Past diagnostics failures ● Help — User help about HP Vision Diagnostics Common operations include: ● Exit Diagnostics button — Closes HP Visi
Survey tab The Survey tab shows your system hardware information, organized into eleven Categories (for example Processors) and device instances (for example Processor 1). You can control the amount of information displayed by selecting a combination of View Level and Category.
Test tab The Test tab lists all available diagnostics. The lists have been tailored according to your system configuration. Individual test may be selected or deselected. Tests have three modes: ● Quick — Test runs quickly while covering all hardware. Test parameters cannot be modified. ● Complete — Includes all available tests and may take a long time to complete. Test parameters cannot be modified. ● Custom — Includes all available tests and may take a long time to complete.
5. Click the Start Test button. The Status tab, which allows you to monitor the progress of the tests, automatically displays during the testing process. When the tests are complete, the Status tab shows whether the devices passed or failed. 6. If errors are found, go to the Errors tab to view detailed information and recommended actions. Status tab The color-coded Status tab displays the overall progress and status of the test scenario and of each test.
Errors tab The Errors tab displays detailed information about any errors found, as well as any recommended actions.
Saving and printing information in HP Vision Diagnostics You can save the information displayed in the HP Vision Diagnostics Survey, History and Errors tabs to removable media. You cannot save to the hard drive. The system automatically creates an HTML file that has the same appearance as the information displayed on the screen. 1. Insert removable media. 2. Click Save in the bottom on any of the Survey, History or Errors tabs. The three log files are saved regardless of where the Save button is clicked.
Self-troubleshooting with HP PC Hardware Diagnostics HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) based diagnostic tool that can be used by the end user or technical support personnel to view information about the system configuration and to perform hardware troubleshooting. The diagnostic tool runs outside of the operating system to isolate hardware failures from issues that might be caused by the operating system or other software components.
● ◦ Includes recommended actions with URL information on whom to contact ◦ Generation of the failure code indicates a definite hardware failure – no additional troubleshooting is required Error Log — The tool automatically saves an error log on the device from which the test was run (either the hard drive or USB drive). This log is available for future access from the tool and includes the test that was run, date of the test, and Pass/Fail information including the Failure ID if one was generated.
Accessing HP PC Hardware Diagnostics The process to access the diagnostics tool is the same regardless of the location from which it is run. The user presses ESC, while the system boots. This brings up the BIOS menu, which include an option to run diagnostics (F2). Once selected, the BIOS searches for a diagnostic signature. The diagnostic tool runs from the first location where the file is found. The system searches for the file in the follow sequence: USB device, hard drive (HDD), and BIOS.
Running HP PC Hardware Diagnostics The System Information screen provides extensive system information, which is retrieved from the SMBIOS tables if they are available. Otherwise it is retrieved directly from the BIOS hardware. System information To display the system information, click System Information on the Main Menu.
Hardware diagnostic tests HP PC Hardware Diagnostics provides five sets of hardware diagnostic tests to validate the functionality of hardware components (including the CPU, memory, graphics, and system board) prior to booting the operating system. If the operating system cannot load because of a hardware failure, the diagnostics can be used to determine which hardware component has failed.
Diagnostic codes and errors This section presents information about diagnostic LED codes, LED color definitions, and POST error messages to help you troubleshoot problems. Diagnostic LED and audible (beep) codes This section describes the front panel LED error and operation codes as well as the audible codes that might occur before or during the POST. Table 4-8 Diagnostic lights and audible codes Activity Possible cause Blue Power LED* on. No beeps. Computer on.
Table 4-8 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks three times, once every second, followed by a two-second pause. Three beeps. CPU not installed (not an indicator of bad CPU). 1. Verify that the CPU is present. 2. Reseat the CPU. Red Power LED blinks four times, once every second, followed by a two-second pause. Four beeps. Power failure (power supply is overloaded).
Table 4-8 Diagnostic lights and audible codes (continued) Activity Red Power LED blinks eight times, once every second, followed by a two-second pause. Eight beeps. Possible cause Invalid ROM based on bad checksum. Recommended action CAUTION: Internal components might be powered even when the computer is off. To prevent damage, disconnect the computer power cord before you remove a component. 1. Clear CMOS.
Table 4-8 Diagnostic lights and audible codes (continued) Activity Possible cause System does not power-on and LEDs are not blinking. No beeps. System unable to power on. Recommended action CAUTION: Internal components might be powered even when the computer is off. To prevent damage, disconnect the computer power cord before you remove a component. To resolve the problem, choose one of the following options: Press and hold the power button for less than four seconds.
LED color definitions The following table describes what each LED light on the computer front panel signifies. Table 4-9 LED color definitions LED state LED color System status Solid Blue System is on. Flashing Blue System is in Standby. Solid or flashing Red System has experienced an error. (See POST error messages on page 154.) None No light System is in Hibernate, or is off.
Table 4-10 POST error messages (continued) Screen message Probable cause 162—Systems Options Error 163—Time and Date Not Set ● Invalid time or date in configuration memory. ● RTC battery might need replacement. ● Recommended action 1. Run Computer Setup (F10) utility and set default settings. 2. Replace the CMOS battery. 3. Replace the system board. 1. Set the date and time from the Control Panel or in Computer Setup (F10) Utility (depending on the operating system). 2.
Table 4-10 POST error messages (continued) Screen message Probable cause Recommended action 304—Keyboard or System Unit Error Keyboard failure. 1. Reconnect the keyboard with the computer powered off. 2. Connect a keyboard directly to the computer (instead of through a switch box). 3. Be sure that none of the keys are pressed. 4. Replace keyboard. 5. Replace system board. 510—Splash Screen image corrupted Splash Screen image has errors. Update system BIOS/UEFI.
Table 4-10 POST error messages (continued) Screen message Probable cause Recommended action 521—Memory fan (3) not detected Memory fan(3) missing, disconnected, or defective. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 1. Reseat the fan cable. 2. Reseat the fan. 3.
Table 4-10 POST error messages (continued) Screen message Probable cause Recommended action 922—Front USB 2 Not Connected Front USB 2 mechanism is missing or is not connected. 1. Replace or reconnect the missing Front USB 2 mechanism to the system board. 2. Reseat or replace the missing mechanism cable. 923—Fatal IRPP error. Potential system problem; contact HP Support. 924—Fatal IIO error Potential system problem; contact HP Support. 925—Fatal Misc.
5 Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS. ● Preparing to configure passwords on page 159 ● Resetting the password jumper on page 160 ● Clearing and resetting the CMOS on page 161 Preparing to configure passwords Computer Setup (F10) Utility enables you to create setup and power-on passwords. There are three possibilities for setting passwords: ● Define a setup password only.
Resetting the password jumper Use the following procedure to disable the power-on or setup password features and clear the poweron and setup passwords. WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. CAUTION: When the computer is plugged in, the power supply has voltage applied to the system board, even when the computer is turned off.
Clearing and resetting the CMOS This section describes the steps necessary to successfully clear and reset the CMOS. The CMOS of the computer stores password information and information about the computer configuration.
Using Computer Setup (F10) Utility to reset CMOS 1. Access Computer Setup (F10) Utility menu. 2. When Computer Setup message appears in the lower-right corner of the screen, press F10, and then press Enter to bypass the title screen, if necessary. If you do not press F10 while the message is displayed, the computer must be rebooted to access this utility. 3. From Computer Setup (F10) Utility menu, select File > Default Setup.
A Linux technical notes HP offers a variety of Linux solutions for HP workstation customers: ● HP certifies and supports Red Hat Enterprise Linux (RHEL) on HP workstations. ● HP certifies SUSE Linux Enterprise Desktop (SLED) on HP workstations. ● HP offers a SLED 11 preload on some Z Series Workstations. For Linux setup and restore procedures, see the user guide for your workstation at http://www.hp.com/support/workstation_manuals.
audio mixing. The performance of software audio mixing and playback is greatly improved in ALSA version 1.0.13 and later. After the driver is installed, the optional NVIDIA and AMD graphics cards that are supported in HP workstations also provide audio functionality over HDMI. The signal can be passed through the DisplayPort connector to a monitor with audio capabilities. The vendor driver must be installed. Such a configuration might present two audio hardware choices.
NVIDIA Graphics Workstations Some workstation configurations come with NVIDIA Quadro graphics hardware. HP recommends the use of NVIDIA drivers for best results on Linux systems. HP provides recommended versions of the drivers with RPM-compatible installers for RHEL and SLED distributions. These are available from the HP Installer Kit for Linux and from workstation driver repositories on hp.com. When HP installers are used, their contents and documentation links are located in the /opt/hp/nvidia folder.
AMD Graphics Workstations Some workstation configurations include AMD graphics hardware. HP recommends use of AMD graphics drivers for best results on Linux systems. HP also provides recommended versions of AMD graphics drivers with RPM-compatible installers for RHEL and SLED distributions. These are available from the HP Installer Kit for Linux and workstation driver support packages on hp.com.
B Configuring RAID devices This appendix explains how to configure RAID arrays on your workstation. Topics RAID hard drive maximum and associated storage controller options on page 167 Supported RAID configurations on page 168 Configuring Intel SATA RAID on page 169 Configuring RAID on an LSI 2308 or LSI 9212-4i controller on page 172 Configuring RAID on an LSI 9260-8i MegaRAID controller on page 175 Software RAID solution on page 177 For additional information about RAID configuration, go to http://www.
Supported RAID configurations All workstation platforms have Intel controllers, as follows: ● LSI 2308 controllers — HP Z820 Workstations ● LSI 9212-4i controllers — HP Z420 and Z620 Workstations (optional) ● LSI 9260-8i controllers — HP Z420, Z620, and Z820 Workstations (optional) The following RAID configurations are supported: Table B-2 RAID configuration details Configuration 168 Description Controllers RAID 0 ● Requires a minimum of two drives.
Configuring Intel SATA RAID This section describes how to use Intel® Rapid Storage Technology enterprise (Intel® RSTe) or Intel® Rapid Storage Technology (RST) to set up and manage SATA RAID volumes. NOTE: These instructions apply to Windows-based systems. They also apply to Linux distributions that include the isci kernel driver support for the RSTe technology.
Configuring system BIOS To set up a RAID configuration, the emulation mode must be set to RAID+AHCI in Computer Setup (F10) Utility. This is the default setting. If the mode has been changed, follow these steps to reinstate it. 1. During startup, press F10 to enter Computer Setup (F10) Utility. Use the arrow keys to navigate and select options. 2. Select a language from the list, and then press Enter. 3. Select Storage > Storage Options, then press Enter. 4.
Configuring RAID with the Intel utility Follow these steps to create RAID volumes. NOTE: The option ROM displays once for each controller. For example, if you have two drives on the AHCI controller and two on the SCU controller, then both option ROMs display. Following the prompt, select Ctrl+I to choose the controller. 1. Press Ctrl+l when prompted to enter the Intel Rapid Storage Technology enterprise utility (RSTe). Use the arrow keys and the space bar to navigate and select options.
Configuring RAID on an LSI 2308 or LSI 9212-4i controller This section explains how to use the LSI Logic Configuration Utility to set up a SATA or SAS RAID array on the LSI 2308 or LSI 9212-4i controllers. NOTE: These instructions apply to both Windows-based systems and Linux-based systems. RAID 0 configuration Follow these steps to configure an Integrated Striped (IS) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required disk and disk controllers. 1.
RAID 1 configuration Follow these steps to configure an Integrated Mirroring (IM) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required drives and drive controllers. 1. During BIOS startup, press Ctrl-C when prompted to start the LSI Logic Configuration Utility. Use the arrow keys and the space bar to navigate and select options. 2. Select an appropriate adapter, then press Enter. 3. Select RAID Properties, and then press Enter. 4.
RAID 1E/10 configuration Follow these steps to configure an Integrated Mirroring Extended (IME) volume. The procedure assumes the system has the required disk and disk controllers. NOTE: If an odd number of drives is used, a RAID 1E array is created. If an even number of drives is used, a RAID 10 array is created. 1. During BIOS startup, press Ctrl-C when prompted to start the LSI Logic Configuration Utility. Use the arrow keys and the space bar to navigate and select options. 2.
Configuring RAID on an LSI 9260-8i MegaRAID controller This section explains how to use the LSI Logic Configuration Utility to set up SATA or SAS RAID arrays on the LSI 9260-8i MegaRAID controller. NOTE: These instructions apply to both Windows-based systems and Linux-based systems. RAID 0 Follow these steps to configure a RAID 0 volume with the BIOS-based configuration utility. The procedure assumes that the system has the required disk and disk controllers.
176 ● Disable BGI: No, Yes ● Select Size: Specify the size of the RAID array 5. Select Next. 6. A message warns you of the effect of your particular Write Policy setting: ● Write Through:The configuration might result in slower performance. ● Always Write Back: The configuration results in optimal performance, but there is a risk of data loss in the event of power failure. ● Write Back with BBU: If you have not installed BBU, write back is enabled only when the battery has a sufficient charge.
Software RAID solution This section summarizes software RAID considerations that are specific to the Linux environment, and provides links to additional configuration resources. Software RAID considerations The Linux kernel software RAID driver (called md, for multiple device) offers integrated software RAID without the need for additional hardware disk controllers or kernel patches.
Configuring software RAID See the following sites for additional information about configuring software RAID on Red Hat Enterprise Linux (RHEL) or SUSE Linux Enterprise Desktop (SLED): ● Red Hat Enterprise Linux 6—See the Storage Administration Guide at http://docs.redhat.com/ docs/en-US/Red_Hat_Enterprise_Linux/6/html/Storage_Administration_Guide/index.html ● Red Hat Enterprise Linux 5—See the Deployment Guide at http://docs.redhat.
C System board designators HP Z220 SFF Workstation Designator Silk screen Component/Description E15 E15 Crisis recovery header/jumper E49 E49 Clear password header/jumper J9 RJ45/USB LAN/DUAL USB 2.0 J10 J10 Quad rear USB 3.
Designator Silk screen Component/Description P151 MEDIA2 Media card reader P160 SATAPWR1 HDD power (black) XBT1 XBT1 BAT Battery holder XMM1 - XMM4 XMM1 - XMM4 Memory slots DIMM1 - DIMM4 XU1 XU1 CPU socket HP Z220 CMT Workstation Table C-1 HP Z220 CMT Workstation system board designators Designator Silk screen Component E15 E15 Crisis recovery header/jumper E49 E49 Clear password header/jumper J9 J9 RJ/USB LAN/DUAL USB J10 J10 QUAD USB Dual USB3.0/Dual USB2.
Table C-1 HP Z220 CMT Workstation system board designators (continued) Designator Silk screen Component P6 SPKR Speaker P8 P8 CHFAN Rear system fan P9 P9 Front fan header P24 P24 FRONT USB Front panel USB header P25 P25 INTERNAL USB2 Dual internal USB header P26 P26 INTERNAL USB3 Single internal USB header P27 DASH/USB1 DASH/Dual internal USB P29 P29 HDD LED Hard disk drive LED connector P54 COM Serial port header P60-P64 SATA0 - SATA4 SATA connectors P65 eSATA eSATA conne
Table C-2 HP Z420 and Z620 Workstation system board designators (continued) 182 Designator Name on board Component E49/JP49 PSWD Clear Password header J9 RJ45/USB Stacked RJ45/Dual USB J10 USB Quad Stacked USB J20-22 PCIx (x=1-3) PCI slots J31-32 X1PCIEXPx (x=1-2) PCI Express X1 slot J41 X16PCIEXP or MXM PCI Express x16 or MXM graphics slot J42 X4PCIEXP PCI Express x4 graphics slot J68 PS2 Stack keyboard/mouse connector J69 VGA or VGA/COMA VGA connector or VGA+serial port J70
Table C-2 HP Z420 and Z620 Workstation system board designators (continued) Designator Name on board Component P9 CHFAN Front chassis fan header P10 FLOPPY Floppy header P11 CHFAN2 Rear chassis fan header (Z620) P23 FRONT AUD Header for Front Panel Audio P24/25 FRONT USB/FRONT USB2 Header for Front Panel USB P52 COMAB Header/Connector for 2nd Serial Port P54 COMA Header/Connector for 1st Serial Port P60 SATA0 SATA0 connector P61 SATA1 SATA1 connector P626 SATA2 SATA2 connecto
Table C-3 HP Z820 Workstation system board designators (continued) Designator Name on board Component J32 J32 SLOT5-PCIe2 x8(4) PCI Express Gen 2 x8 (4) Slot, Open-Ended J33 J33 SLOT4-PCIe3 x16 PCI Express Gen 3 x16 Graphics Slot J34 J34 SLOT3-PCIe3 x16(8) PCI Express Gen 3 x16(8) Slot J41 J41 SLOT2-PCIe3 x16 PCI Express Gen 3 x16 Graphics Slot J42 J42 SLOT6-PCIe3 x16 PCI Express Gen 3 x16 Graphics Slot J68 PS2 Stacked Keyboard/Mouse J83 184 Triple Stacked Audio P1 MAIN POWER Main
Table C-3 HP Z820 Workstation system board designators (continued) Designator Name on board Component P85 SAS5 SAS/SATA Port 5 P86 SAS6 SAS/SATA Port 6 P87 SAS7 SAS/SATA Port 7 P93 FRNT FAN2 Front Fan 2 Header P94 FRNT FAN1 Front Fan 1 Header P125 LC1 Liquid Cooling Header 1 P126 LC0 Liquid Cooling Header 0 SW3 SW3 Rear Power Button/LED SW50 CMOS Clear CMOS Button XBT1 XBT1 Battery XMM1 CPU0-DIMM8 CPU0 Memory DIMM8 XMM2 CPU0-DIMM7 CPU0 Memory DIMM7 XMM3 CPU0-DIMM6 CP
Index B BIOS ROM 41 C Cable management 82 CMOS 159 clearing and resetting 161 Computer Setup (F10) Utility 42 Menu description 44 Configuring RAID devices 167 maximum hard drives allowed 167 SAS RAID on LSI 2308 or LSI 9212-4i controllers 172 SAS RAID on LSI 9260-8i MegaRAID controller 175 SATA RAID 169 D Desktop management 60 Altiris Client Management Solutions 63 FailSafe Boot Block ROM 64 Fault notification and recovery 75 HP Client Manager Software 63 HP SoftPaq Download Manager 64 HPQFlash 64 Initial c
HP Z620 Workstation chassis 25 HP Z620 Workstation front panel 23 HP Z620 Workstation rear panel 24 HP Z820 Workstation 30 HP Z820 Workstation chassis 32 HP Z820 Workstation front panel 30 HP Z820 Workstation rear panel 31 Workstation setup Ensuring proper ventilation 38 Index 187
