Specifications

HP troubleshooting resources and tools .......................................................................................... 123
HP Support Assistant ....................................................................................................... 123
HP Help and Support Center ........................................................................................... 123
E-support ......................................................................................................................... 123
Troubleshooting a problem ............................................................................. 124
Instant Support and Active Chat ..................................................................... 124
Customer Advisories, Customer and Security Bulletins, and Customer
Notices ............................................................................................................ 124
Product Change Notifications .......................................................................... 124
Helpful hints ..................................................................................................................... 124
At startup ......................................................................................................... 125
During operation .............................................................................................. 125
Customizing the monitor display ..................................................................... 126
Troubleshooting scenarios and solutions ......................................................................................... 126
Solving minor problems ................................................................................................... 126
Solving diskette problems ............................................................................................... 128
Solving hard drive problems ............................................................................................ 129
Solving display problems ................................................................................................. 130
Solving audio problems ................................................................................................... 132
Solving printer problems .................................................................................................. 133
Self-troubleshooting with HP Vision Diagnostics .............................................................................. 133
Overview .......................................................................................................................... 134
Downloading and accessing HP Vision Diagnostics ........................................................ 136
Accessing HP Vision Diagnostics on the computer ......................................................... 137
Creating and using a bootable USB key ......................................................... 137
Creating and using a bootable DVD ................................................................ 137
Using the HP Memory Test utility .................................................................... 137
User interface .................................................................................................................. 138
Survey tab ....................................................................................................... 138
Test tab ........................................................................................................... 140
Status tab ........................................................................................................ 142
History tab ....................................................................................................... 142
Errors tab ........................................................................................................ 142
Help tab ........................................................................................................... 143
Saving and printing information in HP Vision Diagnostics ............................................... 144
Diagnostic codes and errors ............................................................................................................. 144
Diagnostic LED and audible (beep) codes ...................................................................... 144
LED color definitions ........................................................................................................ 147
POST error messages ..................................................................................................... 148
7 Configuring RAID devices .......................................................................................................................... 154
Maximum hard drive configurations ................................................................................................. 154
Configuring SATA RAID devices ...................................................................................................... 155
Attaching SATA HDDs .................................................................................................... 155
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