HP Z200 Workstation Maintenance and Service Guide
Copyright Information Warranty Trademark Credits © Copyright 2010 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
About this guide This guide provides service and maintenance information for the HP Z200 Workstation.
iv About this guide ENWW
Table of contents 1 Product overview ............................................................................................................................................ 1 Product features ................................................................................................................................... 1 System board architecture ................................................................................................... 1 Processor technology ................................
Installing with the HP driver CD ......................................................................................... 18 Installing and customizing Red Hat-enabled computers .................................................... 19 Verifying hardware compatibility ....................................................................... 19 Setting up Novell SLED ...................................................................................................................... 19 Updating the computer ..
System Software Manager ................................................................................................ 47 Proactive Change Notification ........................................................................................... 47 Subscriber's Choice ........................................................................................................... 47 ROM Flash .........................................................................................................................
Tools and software requirements ...................................................................................... 66 Special handling of components ........................................................................................ 66 Cables and connectors ..................................................................................... 66 Hard drives ........................................................................................................ 67 Lithium coin cell battery ..........
Memory .............................................................................................................................. 92 Supported DIMM configurations ........................................................................ 92 DIMM installation guidelines ............................................................................. 92 DIMM installation order ..................................................................................... 92 BIOS errors and warnings .....................
HP troubleshooting resources and tools .......................................................................................... 123 HP Support Assistant ....................................................................................................... 123 HP Help and Support Center ........................................................................................... 123 E-support ....................................................................................................................
Configuring system BIOS ............................................................................................... 156 Creating RAID volumes ................................................................................................... 157 8 Configuring password security and resetting CMOS .............................................................................. 158 Preparing to configure passwords ...............................................................................................
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1 Product overview This chapter presents an overview of the hardware components of the computer. It includes these topics: Topics Product features on page 1 Computer specifications on page 7 Product features The following sections describe the computer system board architecture and components, and includes these topics: Topics System board architecture on page 1 Computer components on page 4 System board architecture This section describes the system architecture.
The following figure shows the typical system board block diagram. Figure 1-1 System board block diagram NOTE: The x1, x4, and x16 designators describe the mechanical length of the slot. The number in parentheses lists the number of electrical PCIe lanes routed to the expansion slot. For example, x16(4) means that the expansion slot is mechanically a x16 length connector, with four PCIe lanes connected.
Expansion card slots The computer provides multiple high-performance graphics and I/O slots: one full x16 PCIe Gen2; one x16 PCIe, one x4 PCIe; one x1 PCIe; and three PCI 32/33 slots. These slots provide extra I/O bandwidth for high speed I/O cards. Additional features The computer provides these additional features: ENWW ● Eight external and five internal USB 2.0 ports. ● A 320W power supply that is 90% efficient and permits Energy Star Version 5.0 system configurations.
Computer components This section describes the computer components, including front and rear panel components. For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.com. Chassis components The following image shows the components of a typical computer layout. Drive configurations can vary.
Front panel components The following figure shows the layout of a typical front panel. Figure 1-3 Front panel Table 1-2 Front panel connectors Item ENWW Symbol Description Item Symbol Description 1 Optical drive manual eject 6 Headphone connector 2 Optical drive eject button 7 Microphone connector 3 Power button 8 Optical drive activity light 4 Hard drive activity light 9 Optical drive 5 USB 2.
Rear panel components The following figure shows the layout of a typical rear panel. Figure 1-4 Rear panel NOTE: The labels for the rear panel connectors use industry-standard icons and colors. Table 1-3 Rear panel connectors Item Description Item Symbol Description 1 Power supply fan 8 Audio line-out connector (green) 2 PS/2 mouse connector (green) 9 Microphone connector (pink) Graphics card connector 3 Universal chassis clamp opening 10 USB 2.0 ports (2) 4 Cable lock slot 11 USB 2.
Computer specifications This section provides computer chassis, power supply, and environmental specifications. Physical characteristics The following table lists the computer physical characteristics. Weight (Typical configuration) 10.7-13.8 kg (23.6-30.4 lb.) Chassis Dimensions Height: 44.8 cm (17.6 in.) Width: 17.8 cm (7.0 in.) Depth: 45.4 cm (17.9 in.) Power supply description The computer includes a 320W 90% efficient power supply to provide power for the computer.
Power supply currents Table 1-5 Maximum current per rail Output (320W) 12V Main 12V1 12Vcpu -12V 12Vsb Nominal output voltage 12.1 12.1 12.1 -12.0 11.4 16A 16A 16A 0.15A 1.3A Maximum continuous current 320W combined CAUTION: Do not exceed 320 watts of total continuous output power. Maximum combined current on +12V(CPU,B,D) is 26A.
Power supply specifications Table 1-6 Power supply specifications Item Description Power supply 320W Wide Ranging, Active PFC and 90% efficient Operating voltage range 90–264 VAC Rated voltage range 100–240 VAC Rated line frequency 50–60 Hz Operating line frequency range 47–63 Hz Rated input current 4A @ 100-127 VAC 2A @ 200–240 VAC Heat dissipation Typical: 728 btu/hr (Configuration and software dependent) Maximum 1255 BTU/hr = (316.
System fans This computer includes: ● One rear system fan ● One CPU heatsink fan ● One power supply fan In addition, an optional front system fan is available for special environments, and some graphics cards include onboard fans. Resetting the power supply If an overload triggers the power supply overload protection, power is immediately disconnected. To reset the power supply: 1. Disconnect the power cord from the computer. 2. Determine what caused the overload and fix the problem.
Environmental specifications The following table lists the environmental specifications of HP Workstations. Table 1-7 HP Workstation environmental specifications Operating: 5 to 35°C (40 to 95°F) Temperature Non-operating: -40 to 60°C (-40 to 140°F) NOTE: Derate by one degree C (1.8 degrees F) for every 305m (1,000 ft.) altitude over 1,524m (5,000 ft.).
ENERGY STAR Qualification HP computers marked with the ENERGY STAR logo are compliant with the applicable U.S. Environmental Protection Agency (EPA) ENERGY STAR specifications for computers. The EPA ENERGY STAR logo does not imply endorsement by the EPA. As an ENERGY STAR Partner, HewlettPackard Company has determined the products marked with the ENERGY STAR logo are ENERGY STAR qualified per the applicable ENERGY STAR guidelines for energy efficiency.
EUP compliance mode This computer provides EUP compliance mode capability. When enabled, this feature enables the computer to shut down to the lowest possible power state by removing all power to the system board. When disabled, the computer powers down conventionally. When the computer is shut down in EUP compliance mode, it must be powered up with the computer power button. Enabling EUP compliance mode To enable EUP compliance mode: 1. Press F10 during start up. 2.
Intel Turbo Boost Technology The HP Z Workstation series supports Intel® Turbo Boost Technology. This feature enables the CPU to run at a higher than normal rate. When all CPU cores are not necessary for the workload, inactive cores are turned off and power is diverted to the active cores to increase their performance. Turbo Boost is enabled and disabled in computer BIOS. HP Cool Tools An HP computer with Windows XP includes additional software that is not installed when you first start the computer.
Ensuring proper ventilation Proper ventilation for the system is important for computer operation. Follow these guidelines to ensure adequate ventilation: ● Operate the computer on a sturdy, level surface. ● Place the computer in an area with adequate ventilation. Provide at least 15.24 CM (6 inches) of clearance at the front and back of the computer as shown in the following figure. (Your computer might look different than the one shown.
2 Setting up the operating system This chapter provides setup and update information for the computer operating system. It includes these topics: Topics Setting up the Microsoft operating system on page 17 Setting up Red Hat Enterprise Linux on page 18 Setting up Novell SLED on page 19 Updating the computer on page 19 This chapter also includes information on how to determine that you have the latest BIOS, drivers, and software updates installed on the computer.
Setting up the Microsoft operating system NOTE: If you ordered a downgrade from Windows Vista or Windows 7 to the Windows XP Professional operating system, your system comes pre-installed with the Windows XP Professional operating system. This configuration comes with recovery media for the Windows Vista or Windows 7 operating system only.
Setting up Red Hat Enterprise Linux HP offers an HP Installer Kit for Linux (HPIKL) to supplement Red Hat box sets and help HP Linux customers customize their system image. The HPIKL contains the HP driver CD and device drivers to successfully setup up the Red Hat Enterprise Linux (RHEL) operating system, The HP Installer Kit for Linux CDs are currently available for download at http://www.hp.com/support/workstation_swdrivers.
Installing and customizing Red Hat-enabled computers Linux-enabled computers require the HP Installer Kit and the purchase of a Red Hat Enterprise Linux box set. The Installer kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat Enterprise Linux box set that have been qualified to work on an HP computer. To use the drivers in the HP Installer kit for Linux other than RHEL, you must manually extract the drivers from the HP Driver CD and install them.
Determining current BIOS To determine the current BIOS of the computer during system power up: 1. Wait for F10=setup to appear on the lower right corner of the screen. 2. Press F10 to enter the F10 Setup utility. The F10 Setup utility displays the computer BIOS version under File > System Information. 3. 20 Note the computer BIOS version so that you can compare it with the BIOS versions that appear on the HP website.
Upgrading BIOS To find and download the latest available BIOS, which includes the latest enhancements: 1. Go to http://www.hp.com/go/workstationsupport. 2. Select Download Drivers and Software from the left menu column under Tasks. 3. Follow the instructions to locate the latest BIOS available for the computer. 4. If the BIOS on the Web site is the same as the version on your system, no further action is required. 5.
3 Restoring the operating system This chapter describes how to restore the Windows or Linux operating system. It includes these topics: Topics Restore methods on page 22 Ordering backup software on page 23 Restoring Windows 7 or Windows Vista on page 23 Restoring Windows XP Professional on page 24 Restoring Novell SLED on page 26 Restore methods The Windows 7 or Windows Business Vista operating system can be reinstalled using the HP RestorePlus! process.
Ordering backup software If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from the HP support center. To obtain the support center telephone number for your region see http://www.hp.com/ support/contactHP. Restoring Windows 7 or Windows Vista This section describes how to restore Windows 7 or Windows Vista. Ordering the RestorePlus! media If you ordered restore media with your computer, the media is included with your computer components.
Restoring Windows XP Professional This section describes how to restore the Windows XP Professional operating system. NOTE: The computer must have a CD or DVD writer installed to create the media set. Creating RestorePlus! media The RestorePlus! kit can be created using the files contained on the hard drive. To create the restore media: 1. Boot the computer. 2. During boot up, an HP Backup and Recovery Manager screen is displayed prompting you to create Recovery CDs or DVDs. Select Now. 3.
Creating HP Backup and Recovery (HPBR) media NOTE: HPBR is only supported on Windows XP systems. For details, refer to the documentation on the Supplemental Software - HP Backup and Recovery CD included with the computer. The documentation can be accessed during installation. The Initial Recovery Point can be burned to optical media and used to recover a system. This section describes making the media. NOTE: The computer must have a CD or DVD writer to create the media set.
Restoring the operating system CAUTION: Before you restore the operating system, back up your data. When you run RestorePlus! from media, the process deletes all information on the primary hard drive, including all partitions. If you run RestorePlus! from the recovery partition, only the root (C:) partition is affected. Using RestorePlus! To restore with RestorePlus!: 1. Boot the computer from the RestorePlus! DVD. You must start from the RestorePlus! DVD for device drivers and settings to be installed.
NOTE: Make copies of the ISO recovery images on CD as backup files in case your computer experiences a hard drive failure.
4 System management This section describes the tools and utilities that provide system management for the computer.
BIOS ROM The BIOS ROM is a collection of machine language applications stored as firmware in ROM. It includes functions such as Power on Self Test (POST), PCI device initialization, Plug and Play support, power management, and the Computer Setup (F10) Utility. The BIOS ROM is an 8MB Serial Peripheral Interface (SPI) port. See http://www.hp.com/go/quickspecs to review the latest BIOS ROM specifications.
selected. To manually switch to POST Messages Enabled during POST, press any key except F1 through F12. 30 ● Specify an Ownership Tag, which appears when the computer is powered on or restarted. ● Specify the Asset Tag or property identification number assigned by the company to this computer. ● Enable power-on password prompts during system restarts (warm-starts) and power on. ● Hide or show the integrated I/O functionality, including serial, USB, or parallel ports, audio, or embedded NIC.
Accessing the Computer Setup (F10) Utility To access the Computer Setup (F10) Utility menu: 1. Power on or restart the computer. 2. When the display is active and F10=Setup appears in the lower right corner of the screen, press F10. If you do not press F10 at the appropriate time, try again. Turn the computer off, then on, and press F10 again to access the utility. You can also press the Ctrl + Alt + Delete keys before starting if you miss the opportunity to press F10. 3.
The Computer Setup (F10) Utility menu The following table describes the functions available in the Computer Setup (F10) utility menu. NOTE: With new BIOS releases, the following content is subject to change, so the menu might be different than shown.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Storage Option Description Apply Defaults and Exit Restores the default settings defined in Default Setup. Ignore Changes and Exit Exits computer setup without applying or saving changes. Save Changes and Exit Saves changes to system configuration and exits the computer setup.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Boot Order Lets you configure the boot, diskette drive, and hard disk drive orders by physically reordering the menu entries. The following is the default boot order presented in the menu: ● Optical Drive ● Diskette Drive ● USB Device ● Hard Drive ● Embedded Ethernet controller You can take the following actions: ● Press Enter to drag a device to a preferred place.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Device Security Makes the following devices available or hidden to the computer: ● Serial Port ● Parallel Port ● System Audio ● Network Controller ● Embedded Security Device ● SATA0 ● SATA1 ● SATA2 ● SATA3 ● SATA4 ● SATA5 For each device, Device Available is the default setting, which lets the operating system access the device.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Slot Security Lets you disable any PCI or PCI Express slot. ● PCI Express x1 Slot1 ● PCI Express x16 Slot2 ● PCI Express x1 Slot3 ● PCI Express x4 Slot4 ● PCI Slot5 ● PCI Slot6 ● PCI Slot7 NOTE: Disabling PCI Express x4 (Slot 4) also disables PCI Express x1 (slot1 and Slot3). Network Service Enables or disables the ability to boot to the network using the F12 key or the boot order.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description requires turning the computer off and then back on. To enable this feature you must enable the following features: ● ◦ Virtualization Technology ◦ Embedded Security Device Support ◦ Virtualization Technology Directed I/O Embedded Security Device Support (some models) (Enable/Disable)—Permits activation and deactivation of the Embedded Security Device.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description ◦ FullBoot Every x Days—Memory count on first cold boot on or after the Xth day and no more memory counts until that boot occurs. Clears memory on all boots. POST Messages (Enable/Disable) ● F9 Prompt: ● ● ◦ Displayed—Displays the F9=Boot Menu text during POST. ◦ Hidden—Prevents display of the F9=Boot Menu text during POST. (You can still access the menu by pressing F9.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description NOTE: If you turn off power to the computer using a power strip, you cannot use the suspend/sleep feature or the Remote Management features. ● ● ◦ Allow time for hard disk drives on some expansion cards to spin up. (Some cards spin up so slowly that they are not ready to start by the time POST is finished.) ◦ Give yourself more time to select F10 to enter the Computer Setup (F10) Utility.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Slot Settings Lets you set the following device options: Management Operations ● Slot 1 Option ROM Download (Enable/Disable) ● Slot 2 Option ROM Download (Enable/Disable) ● Slot 3 Option ROM Download (Enable/Disable) ● Slot 4 Option ROM Download (Enable/Disable) ● Slot 5 Option ROM Download (Enable/Disable) ● Slot 5 Latency Timer Default/32/64/96/128/160/192/224) ● Slot 6 Option ROM Download (E
Desktop management This section summarizes capabilities, features, and key components of computer management, including: Topics Initial computer configuration and deployment on page 42 Installing a remote system on page 42 Replicating the setup on page 43 Updating and managing software on page 45 HP Client Manager Software on page 45 Altiris Client Management Solutions on page 45 System Software Manager on page 47 Proactive Change Notification on page 47 Subscriber's Choice on page 47 ROM Flash on page 48 F
Initial computer configuration and deployment The computer includes a preinstalled system software image. After a brief software unbundling process, the computer is ready to use.
Replicating the setup This section provides information about replicating the computer setup. Copying a setup configuration to a single computer CAUTION: A setup configuration is model-specific. File system corruption can result if source and target computers are not the same model. To copy a setup configuration: 1. Select a setup configuration to copy, and then restart the computer. 2. As soon as the computer powers on, press and hold F10 until you enter the Computer Setup (F10) Utility.
Copying a setup configuration to multiple computers CAUTION: A setup configuration is model-specific. If source and target computers are not the same model, file system corruption can result. For example, do not copy the setup configuration from an HP xw8600 Workstation to an HP Z200 Workstation. This method takes longer to prepare the configuration diskette, but copying the configuration to target computers is fast. A bootable diskette is required for this procedure.
Updating and managing software HP provides several tools for managing and updating software on desktops and computers: ● HP Client Manager Software ● System Software Manager ● Altiris Client Management Solutions ● Proactive Change Notification ● Subscriber’s Choice HP Client Manager Software The HP Client Manager Software offers these services: ● Detailed views of hardware inventory for asset management ● PC health-check monitoring and diagnostics ● Proactive notification of changes in the ha
HP SoftPaq Download Manager HP SoftPaq Download Manager is a free, easy-to-use interface for locating and downloading software updates for the HP client PC models in your environment. By specifying your models, operating system, and language, you can quickly locate, sort, and select the softpaqs you need. To download HP SoftPaq Download Manager, visit http://h20331.www2.hp.com/Hpsub/cache/509658-0-0-225-121.html.
System Software Manager System Software Manager (SSM) is a utility available on Windows computers that enables you to update system-level software on multiple systems simultaneously. When executed on a PC client system, SSM detects hardware and software versions and then updates the software from a central repository, known as a file store. Driver versions supported by SSM are noted with a special icon on the software, the driver download Web site, and on the Support Software CD.
ROM Flash HP computers include a programmable flash ROM. By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being inadvertently updated or overwritten. This function is important to ensure the operating integrity of the computer. To upgrade the ROM, download the latest SoftPaq images from http://www.hp.com/support/ workstation_swdrivers. For maximum ROM protection, establish a setup password. The setup password prevents unauthorized ROM upgrades.
FailSafe Boot Block ROM The FailSafe Boot Block ROM enables system recovery in the unlikely event of a ROM flash failure. For example, if a power failure occurs during a ROM upgrade, the Boot Block uses a flash-protected section of the ROM to verify a valid system ROM flash when power is restored to the computer. If the system ROM is valid, the computer starts normally.
Workstation security This section provides information about providing system security through asset tracking, password security, hard disk drive locking, and chassis locks. Asset tracking Asset tracking features incorporated into the computer provide asset tracking data that can be managed using HP Systems Insight Manager (HP SIM), HP CMS, or other systems-management applications.
Table 4-2 Security features overview (continued) Feature Purpose How it is established Setup Password Prevents reconfiguration of the computer (use of the Setup utility) until the password is entered From the Computer Setup (F10) Utility menu Network Server Mode Provides unique security features for computers used as servers From the Computer Setup (F10) Utility menu SATA hard disk drive security HP computers include the HP DriveLock facility for SATA hard disk drives to prevent unauthorized access
DriveLock applications The most practical use of DriveLock is in a corporate environment. The system administrator would be responsible for configuring the hard disk drive, which involves setting the DriveLock master password and a temporary user password. If you forget the user password or if the equipment is passed on to another employee, the master password can be used to reset the user password and regain access to the hard disk drive.
Enabling DriveLock To enable and set the DriveLock user password: 1. Power on or restart the computer. 2. As soon as the computer is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. If you do not press F10 at the appropriate time, you must restart the computer, and then press and hold F10 again to access the utility. If you are using a PS2 keyboard, you might see a keyboard error message. Disregard it. 3.
Password security The power-on password prevents unauthorized use of the computer by requiring entry of a password to access applications or data when the computer is powered on or restarted. The setup password specifically prevents unauthorized access to the Computer Setup (F10) Utility and can also be used as an override to the power-on password. When prompted for the power-on password, entering the setup password instead enables access to the computer.
Establishing a power-on password using computer setup Establishing a power-on password through the Computer Setup (F10) Utility prevents access to the computer when power is connected, unless you specify the password. When a power-on password is set, the Computer Setup (F10) Utility presents Password Options in the Security menu. The password options include Network Server Mode and Password Prompt on Warm Boot.
Entering a setup password If a setup password has been established on the computer, you will be prompted to enter it each time you run the Computer Setup (F10) Utility. To enter a setup password: 1. Restart the computer. 2. As soon as the computer is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary.
Deleting a power-on or setup password To delete a power-on or setup password: 1. Power on or restart the computer. 2. Choose from the following: ● To delete the power-on password, go to step 4. ● To delete the setup password, as soon as the computer is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary.
Clearing passwords If you forget the password, you cannot access the computer. For instructions about clearing passwords, see Configuring password security and resetting CMOS. Chassis security Side access panel sensor (Smart Cover Sensor) (optional) The optional Side access panel sensor is a combination of hardware and software technology that can alert you when the computer side access panel has been removed (if the sensor has been configured in the Computer Setup (F10) Utility).
Cable lock (optional) To prevent theft, the rear chassis panel of the computer accommodates a keyed cable lock. This cable lock attaches to the chassis and secures it to the work area. Fault notification and recovery Fault notification and recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime.
Dual-state power button With ACPI enabled, the power button can function as an on/off switch or as a button. This feature does not completely turn off power, but instead causes the computer to enter a low-power standby state. This enables you to go to standby without closing applications, and to return to the same operational state without any data loss. Changing the power button configuration To change the power button configuration: 1. Select Start, and then select Control Panel>Power Options. 2.
5 Replacing components This chapter presents removal and installation procedures for most internal computer components.
Warnings and cautions WARNING! Any surface or area of the equipment marked with this symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. To reduce the risk of injury from a hot component, enable the surface to cool before touching. WARNING! Any surface or area of the equipment marked with this symbol indicates the presence of an electrical shock hazard.
Service considerations Review the following service considerations before replacing system components. Cautions, warnings and safety precautions Review the cautions, warnings, and safety precautions before accessing the computer components. Also, review the Safety and Regulatory Guide that came with the computer for more information. ESD information Generating static The following table shows that different activities generate different amounts of static electricity through electrostatic discharge (ESD).
Preventing ESD equipment damage Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories: ● Transport products in static-safe containers such as tubes, bags, or boxes, to avoid hand contact. ● Protect electrostatic parts and assemblies with nonconductive or approved containers or packaging.
Grounding the work area To prevent static damage in the work area: ● Cover the work surface with approved static-dissipative material. Use a wrist strap connected to the work surface, and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ● Handle electrostatic-sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only in static-free work areas.
Tools and software requirements The tools necessary for computer component removal and installation are: ● Torx T-15 driver ● Flat blade and cross-tip screwdrivers ● Diagnostics software Special handling of components The components included in this section require special handling when servicing the computer. WARNING! Do not use the front bezel as a handle or lifting point when lifting or moving the computer.
Hard drives Hard drives are fragile, precision components. Avoid subjecting them to physical shock and vibration. The following guidelines apply to all drives, including failed drives, replacement drives, and spares. ● Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective packaging until they are mounted in the computer. ● Avoid dropping hard drives from any height. ● If you are inserting or removing a hard drive, power off the computer.
Removing and installing components Component locations The following illustration and table identify computer system board components.
For related system architecture information, see System board architecture on page 1.
Predisassembly procedures NOTE: Read the sections on Warnings and cautions and the Safety and Regulatory Information for the computer before servicing components. Perform the following steps before servicing a computer: 1. Locate and clear a suitable work area. 2. Close all open software applications. 3. Remove all USB keys, diskettes, CDs, and DVDs from the computer. 4. Shut down the operating system. 5. Power off the computer and all peripheral devices connected to it. 6.
Disassembly order For convenience, disassembly procedures should be followed in a particular order. Use the following table to determine the sequence in which to access major computer components. Table 5-3 computer component installation To install/ replace... Remove... Then remove... Then remove...
Unlock it and pull it out of the cable lock slot as shown in the following figure.
Side access panel Before accessing the internal components of the computer, you must remove the side access panel. This section describes how to remove and install the side access panel. Removing the side access panel WARNING! Power off the computer and disconnect the power cord from the electrical outlet before you remove the computer side access panel. To remove the side access panel: 1. Disconnect power from the computer (see Predisassembly procedures on page 70). 2.
Side access panel sensor (optional) The side access panel sensor is a remote solenoid that detects when the side access panel is opened. This section describes how to remove and install the sensor. Removing the side access panel sensor To remove the side access panel sensor: 1. Disconnect power from the computer (see Predisassembly procedures on page 70). 2. Remove the side access panel (see Removing the side access panel on page 73). 3.
Side access panel solenoid lock The side access panel solenoid lock provides a method to lock the side access panel by means of a local or remote signal-controlled solenoid. This section describes how to remove and install the side access panel solenoid lock. Removing the side access panel solenoid lock To remove the side access panel solenoid lock: 1. Disconnect power from the computer (see Predisassembly procedures on page 70). 2.
Bezel This section describes how to remove and install the front chassis bezel. Removing the front bezel To remove the front bezel: 1. Remove the side access panel (see Removing the side access panel on page 73). 2. Lift the release tabs (1), and then rotate the front bezel off the chassis (2). Figure 5-6 Removing the front bezel Installing the front bezel To install the front bezel, align the tabs discussed in the previous section and rotate the bezel until it snaps in place.
4. Remove the fastening screws from the I/O device assembly and remove it from the chassis as shown in the following figure. Figure 5-7 Removing the front panel I/O device assembly 5. Disconnect the front panel I/O device assembly cables from the system board as shown below. Figure 5-8 Disconnecting the front panel I/O cables 6. ENWW Carefully guide the front panel I/O device assembly from the chassis.
Installing the front panel I/O device assembly To instal the front panel I/O device assembly: 1. Guide the front panel I/O device assembly cables through the chassis openings from which they were removed. 2. Place the front panel I/O device assembly in the chassis, and then install the fastening screws in reverse order as they were removed. 3. Connect the front panel I/O audio (1) and USB (2) cables to the system board as shown in the following diagram.
Optical disk drive (mini-tower configuration) This section describes how to remove and install an optical disk drive in the computer mini-tower configuration. For instructions on how to remove and install an optical disk drive in the computer desktop configuration, see Optical disk drive (desktop configuration) on page 84. Removing an optical disk drive from the optical bay (mini-tower configuration) 1. Disconnect power from the computer (see Predisassembly procedures on page 70). 2.
5. Lift the green drive lock release lever (1) and gently slide the drive out of the chassis (2) as shown in the following figure.
Installing an optical disk drive in the optical bay (mini-tower configuration) To install an optical disk drive: 1. Disconnect power from the computer (see Predisassembly procedures on page 70). 2. Remove the side access panel (see Removing the side access panel on page 73). 3. Remove the front bezel (see Removing the front bezel on page 76). 4. If necessary, remove the EMI filter panel from the drive bay you wish to use. 5.
7. Connect the power cable (1) and data cables (2) to the drive as shown in the following figure.
8. Connect the optical disk drive data cable to the appropriate SATA port on the system board as shown in the following figures. NOTE: HP recommends using SATA ports 3 and 4 for optical disk drives, ports 0–2 for hard disk drives, and port 5 only after all other ports have been used. (Refer to the service label on the side access panel of your computer to determine the location of the SATA ports. These ports are also shown in Figure 5–1.
Optical disk drive (desktop configuration) This section describes how to remove and install an optical disk drive in the computer desktop configuration. For instructions on removing and installing optical disk drives in the computer mini-tower configuration, see Optical disk drive (mini-tower configuration) on page 79. Removing an optical drive (desktop configuration) 1. Disconnect power from the system (see Predisassembly procedures on page 70), 2.
5. Press down on the yellow drive-lock release lever (1) and gently slide the drive out of the chassis (2). Figure 5-17 Removing the optical drive from chassis 6. If you plan to install another drive, remove the drive completely from the chassis (1) and remove the four guide screws from the drive (2) so that you can re-use the screws to install the new drive. (See Installing an optical drive (desktop configuration) on page 86 below.
Installing an optical drive (desktop configuration) 1. Disconnect power from the system (see Predisassembly procedures on page 70), 2. Remove the side access panel (see Removing the side access panel on page 73), 3. Remove the front bezel (see Removing the front bezel on page 76), 4. Remove the bezel blank from the drive bay you wish to use. 5. Remove the EMI filter panel from the drive bay you wish to use. 6. Install the four black metric M3 guide screws into the drive (1).
8. Connect the data (1) and power (2) cables to the drive and system board.
Speaker This section describes how to remove and install the speaker. Removing the speaker To remove the speaker: 1. Disconnect power from the computer (see Predisassembly procedures on page 70). 2. Remove the side access panel (see Removing the side access panel on page 73). 3. Remove the front bezel (see Removing the front bezel on page 76). 4. Disconnect the speaker cable from the system board (1) as shown in the figure below. 5. Remove the two screws as shown (2). 6.
Power supply This section describes how to remove and install a power supply. Removing the power supply To remove the power supply: 1. Disconnect power from the computer (see Predisassembly procedures on page 70). 2. Remove the side access panel (see Removing the side access panel on page 73). 3. Disconnect all of the power supply cables from the system board and all peripheral devices (hard drives, optical drives, and others as needed). 4. Remove the four screws from the rear of the chassis (1).
Power connections For help with identifying power cables, see the following figure and table. Ensure that all cables are routed or tied so they cannot interfere with the processor heatsink fans.
Rear system fan assembly This section describes how to remove and install the rear system fan assembly. Removing the rear system fan assembly To remove the rear system fan assembly: 1. Disconnect power from the computer (see Predisassembly procedures on page 70). 2. Remove the side access panel (see Removing the side access panel on page 73). 3. Disconnect the rear system fan assembly cable (1) from the system board as shown in the following figure. Figure 5-24 Disconnecting fan wires 4.
Memory This section presents memory module (DIMM) configuration information and removal/installation procedures. Supported DIMM configurations The computer supports these DIMM configurations: ● Four DIMM slots ● Memory configuration from 1 GB to 16GB ● No support for mirroring ● No support for DIMM sparing ● Error checking and correcting (ECC) and non-ECC DIMMs are supported.
BIOS errors and warnings The BIOS generates warnings/errors on invalid memory configurations: ENWW ● If the BIOS can find a valid memory configuration by disabling plugged-in memory, it does so and reports a warning during POST. the computer can still be started. The warning will indicate the location of the failed DIMM on the system board or memory riser.
Removing a DIMM To remove a DIMM: 1. Disconnect power from the computer (see Predisassembly procedures on page 70). CAUTION: To prevent possible electrical damage to the DIMMs, power off the computer and unplug the power cord from the AC power outlet before removing or installing memory. The computer will not recognize the memory changes if the DIMM is damaged. 2. Remove the side access panel (see Removing the side access panel on page 73). 3.
Installing a DIMM To install the DIMM: 1. Disconnect power from the computer (see Predisassembly procedures on page 70). CAUTION: To prevent possible electrical damage to the DIMMs, power off the computer and unplug the power cord from the AC power outlet before removing or installing memory. The computer will not recognize the memory changes if the DIMM is damaged. 2. Remove the side access panel (see Removing the side access panel on page 73). 3.
4. Align the DIMM connector key with the DIMM socket key, and then seat the DIMM firmly in the socket (1) as shown in the following figure. CAUTION: DIMMs and their sockets are keyed for proper installation. To prevent socket or DIMM damage, align these guides properly when installing DIMMs. Figure 5-28 Seating the DIMM 5. 96 Secure the socket levers (2).
Expansion card slot identification This section identifies and describes computer expansion card slots, and presents card configuration information. Slot identification and description The following figure identifies computer expansion card slots. Figure 5-29 Identifying expansion card slots The following table describes the computer PCIe card slots.
NOTE: Slots two and four use latches to secure the card in the slot. Card configuration restrictions for power supplies CAUTION: To prevent damage, the overall power consumption of the computer (including I/O cards, CPU, and memory) must not exceed the maximum rating of the computer power supply. For more information, see Power supply specificationson page 9.
Choosing an expansion card slot Whenever possible, use the following tips to help you select the proper slot for an expansion card: ENWW ● Insert the primary graphics card in a PCIe x16 slot intended for graphics. ● Insert a second graphics card in a second PCIe x16 slot intended for a secondary graphics card. ● Install full-length cards in slots that support full-length cards. ● For optimal cooling and acoustics, place lower-profile card to place next to the heatsink.
Expansion card PCIe I/O slots can support other PCIe cards with less bus bandwidth than what is physically defined for the slot. Expansion card slot description NOTE: The x1, x4, and x16 designators describe the mechanical length of the slot. The number in parentheses lists the number of electrical PCIe lanes routed to the expansion slot. For example, x16(4) means that the expansion slot is mechanically a x16 length connector, with four PCIe lanes connected.
5. Push down on the expansion card retention clamp levers on the inside of the chassis to open the retention clamp (1) as shown below. Figure 5-31 Removing the expansion card 6. If the card is in one of the slots with a latch, release the latch (2). (Note that there are two different styles of latch.) 7. Carefully lift the card from the chassis (3). 8. If you are not replacing the card in this slot, install an expansion slot cover and close the expansion card retention clamp.
Installing an expansion card Visit http://www.hp.com/go/quickspecs to learn which graphics cards are supported in the computer, how much memory each graphics card includes, and graphics card power requirements. To install an expansion card: 1. Disconnect power from the computer (see Predisassembly procedures on page 70). 2. Remove the side access panel (see Removing the side access panel on page 73). 3.
Battery This section describes how to remove and install the battery. The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years. WARNING! This computer includes a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose of in water or fire, or expose battery to temperatures higher than 60°C (140°F).
Hard disk drive This section provides information to successfully remove and install a hard disk drive. Removing the hard disk drive To remove a hard disk drive: 1. Disconnect power from the computer (see Predisassembly procedures on page 70). 2. Remove the side access panel (see Removing the side access panel on page 73). 3. Disconnect the power and data cables from the drive. 4. Lift the green hard disk drive release tab (1), then slide the hard disk drive (2) from the chassis as shown.
Installation To install an HDD: 1. Select the first available drive bay in which to install the hard disk drive, using the following order: Figure 5-35 Installation order for hard disk drives 2. Locate the isolation grommet screws on the chassis.
3. Remove four isolation grommet screws from the chassis and install them on the hard drive as shown in the following figure. Figure 5-37 Installing the grommet screws 4. Push the hard disk drive into the selected bay until it snaps into place (1) as shown in the following figure. Figure 5-38 Installing the HDD drive 5. Attach a power cable (2) to the drive. 6. Attach a data cable (3) from the SATA port controller connectors on the system board.
CPU heatsink This section describes how to remove and install a CPU heatsink. Removing the CPU heatsink To remove a heatsink: 1. Power down the computer (see Predisassembly procedures on page 70). 2. Disconnect power from the computer (see Predisassembly procedures on page 70). 3. Remove the side access panel (see Removing the side access panel on page 73). 4.
5. Disconnect the CPU heatsink fan cable from the system board (1) as shown in the following figure. Figure 5-40 Disconnecting the heatsink fan cable 6. Before lifting the heatsink, gently twist the heatsink to break the thermal compound between the CPU and the heatsink. 7. Lift the CPU heatsink out of the chassis (2). 8. Use alcohol and a soft cloth to clean the thermal interface residue from the CPU and the heatsink. Allow the alcohol on the CPU and CPU heatsink to dry completely.
9. Connect the CPU heatsink fan connector to the system board.
CPU This section describes how to remove and install a CPU. Removing a CPU To remove a CPU: 1. Disconnect power from the computer (see Predisassembly procedures on page 70). 2. Remove the side access panel (see Removing the side access panel on page 73). 3. Remove the CPU heatsink (see Removing the CPU heatsink on page 107). 4. Raise the CPU socket lever (1) and open the cover (2) as shown in the following figure.
Installing a CPU NOTE: HP recommends that you do not swap processors (CPUs) from one system board to another. To install a CPU: 1. Disconnect power from the computer (see Predisassembly procedures on page 70). 2. Remove the side access panel (see Removing the side access panel on page 73). 3. Remove the CPU heatsink (see Removing the CPU heatsink on page 107). 4. Remove the CPU (see Removing a CPU on page 110). 5. Using extreme care, fully raise the CPU socket lever and cover.
System board This section describes replacing the system board. Removing the system board To remove the system board: 1. Disconnect power from the computer (see Predisassembly procedures on page 70). 2. Remove the side access panel (see Removing the side access panel on page 73). 3. Remove expansion boards and graphics cards (see Removing an expansion card on page 100). 4. Remove the CPU heatsink (see Removing the CPU heatsink on page 107). 5. Disconnect all cabling from the system board.
Installing the system board To install the system board: 1. Carefully insert the system board into the chassis so that mounting holes align with the screw holes in the chassis (1). You may have to slide the system board toward the rear of the chassis. Figure 5-45 Inserting and aligning the system board ENWW 2. Replace the mounting screws (2). 3. Reinstall all removed components and cables. (See Power connections on page 90 to identify power cables.
Converting to desktop configuration This computer can be operated in the mini-tower or the desktop configuration. Follow these steps to convert to desktop configuration operation: 1. Disconnect power from the computer (see Predisassembly procedures on page 70). 2. Remove the side access panel (see Removing the side access panel on page 73). 3. Remove the front bezel from the computer (see Removing the front bezel on page 76). 4.
7. On the back of the front bezel, squeeze the HP logo mounting tabs (1) and press the logo outward (2) as shown in the following figure. Figure 5-48 Rotating the HP logo Rotate the HP logo 90 degrees counterclockwise, and then release the logo and press it back into place in the front bezel. 8. Remove the EMI filler panels and remove the optical disk drive from the chassis (see Removing an optical disk drive from the optical bay (mini-tower configuration) on page 79. 9.
Product recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For information about recycling HP components or products, see http://www.hp.com/go/recycle.
6 Diagnostics and troubleshooting This chapter describes the tools available for diagnosing and troubleshooting system issues, and includes these topics: Topics Calling technical support on page 118 Locating ID labels on page 118 Locating warranty information on page 119 Diagnosis guidelines on page 120 Troubleshooting checklist on page 122 HP troubleshooting resources and tools on page 123 Troubleshooting scenarios and solutions on page 126 Self-troubleshooting with HP Vision Diagnostics on page 133 Diagn
Calling technical support At times you might encounter an issue that requires technical support. When you call technical support: ● Have the computer readily accessible. ● Write down the computer serial numbers, product numbers, model names, and model numbers and have them in front of you. ● Note any applicable error messages. ● Note any add-on options. ● Note the operating system. ● Note any third-party hardware or software. ● Note the details of any blinking LEDs on the front of the computer.
In general, the serial number labels can be found on the top panel or on the side of the computer and at the rear of the computer (your computer may look different). Keep this number available when contacting customer service for assistance. A product number is generally located next to the serial number. The COA is used for Windows-preinstalled systems only, and is generally located on the top panel or side of the computer near the serial number label.
Diagnosis guidelines If you encounter a problem with the computer, monitor, or software, the following sections provide a list of general suggestions that help you isolate and focus on the problem before taking further action. Diagnosis at startup ● Verify that the computer and monitor are plugged into a working electrical outlet. ● Remove all diskettes, CDs, or USB drive keys from your system before turning it on. ● Verify that the computer is turned on and the green power light is on.
Diagnosis during operation ENWW ● Look for blinking LEDs on the front of the computer. The blinking lights are error codes that will help you diagnose the problem. Refer to the Diagnostic LED and audible (beep) codes on page 144 section of this document for information on interpreting diagnostic lights and audible codes. ● Press and hold any key. If the system beeps, then your keyboard is operating correctly. ● Check all cables for loose or incorrect connections.
Troubleshooting checklist Before running diagnostic utilities, use the following checklist to find possible solutions for computer or software problems. ● Is the computer and monitor connected to a working electrical outlet? ● Is the computer powered on? ● Is the blue power light illuminated? ● Is the monitor on? ● Is the monitor power LED illuminated? ● If the monitor is dim, adjust the monitor brightness and contrast controls. ● Press and hold any key.
HP troubleshooting resources and tools This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for troubleshooting. HP Support Assistant The HP Support Assistant is a customized HP user interface that enhances the Windows Vista and Win 7 Help and Support Center functions. This customized utility allows you to access specific information about an HP Workstation such as configuration information by clicking Start > Help and Support.
Troubleshooting a problem To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC). The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem with the workstation, complete the following: 1. Visit http://www.hp.com/go/workstationsupport. 2. Under the Business Support Center menu on the left, select Troubleshoot a problem. 3. Under Select your product (center window), select Workstations (under personal computing).
At startup ● Verify that the workstation and monitor are plugged into a working electrical outlet. ● Remove all diskettes, optical disks, and USB drive keys from the drives before powering on the workstation. ● Verify that the workstation is turned on and the blue power light is on. ● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on your system by visiting http://www.hp.com/go/quickspecs.
Customizing the monitor display You can manually select or change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings. To do so, right-click the desktop, then click Properties (for Windows XP) or Personalize (for Windows 7 or Windows Vista) to change display settings. For more information, see the online documentation provided with the graphics controller utility or the documentation that came with your monitor.
Table 6-1 Minor problems (continued) Problem Cause Possible Solution Workstation powered off automatically and the Power LED flashes red 2 times (once every second), followed by a 2second pause, and then two simultaneous beeps sounded. Processor thermal protection is activated. 1. Verify that the computer air vents are not blocked. 2. Open the access panel and press the computer power button. 3. Verify that the system fan is running. 4. Verify that the processor heatsink fan spins.
Solving diskette problems Table 6-2 Diskette problems Problem Cause Solution Diskette drive light stays on. Diskette is damaged. 1. Right-click Start, select Explore, and then select a drive. 2. Select File>Properties>Tools. 3. Under Error-checking, select Check Now. Drive not found. Diskette drive cannot write to a diskette. Cannot format diskette. Diskette is incorrectly inserted. Remove and reinsert diskette. Files on the diskette are damaged. Verify the program diskettes.
Table 6-2 Diskette problems (continued) Problem Cause Invalid system disk is displayed. A diskette that does not contain When drive activity stops, remove the diskette and press the system files needed to start the Spacebar. The computer attempts to boot from the the computer has been inserted next device in the boot order. into the drive. Cannot boot to diskette Solution Diskette error has occurred. Restart the computer by pressing the power button. Diskette is not bootable.
Table 6-3 Hard drive problems (continued) Problem Cause Solution Nonsystem disk or NTLDR missing message. System is trying to start from a nonbootable diskette. Remove the diskette from the drive. System is trying to start from a damaged hard drive. 1. Insert a bootable diskette into the drive and restart the computer. 2.
Table 6-4 Display problems (continued) Problem Cause Solution The display works properly during the POST but goes blank when the operating system starts. The display settings in the operating system are incompatible with your graphics card and monitor. 1. For Windows, restart your computer in VGA mode. 2. After the operating system starts, change the display settings to match those supported by your graphics card and monitor. 3.
Table 6-4 Display problems (continued) Problem Cause Solution Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat-panel monitors using an analog VGA input connection only.) Flat-panel monitor’s internal digital conversion circuits might be unable to correctly interpret the output synchronization of the graphics card. 1.
Table 6-5 Audio problems (continued) Problem Cause Solution Noise or no sound comes out of the speakers or headphones. 1. If you are using digital speakers that have a stereo jack and you want the system to autoswitch to digital, use a stereo-to-mono adapter to engage the auto sense feature, or use multimedia device properties to switch the audio signal from analog to digital. 2. If the headphones have a mono jack, use the multimedia device properties to switch the system to analog out.
the operating system and so make it easy to isolate potential issues that may be operating system related versus hardware.
Use HP Vision Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device. You should run tests, save the test results, and print them so that you have printed reports available before placing a call to the Customer Support Center. NOTE: ENWW Third-party devices may not be detected by HP Vision Diagnostics.
Downloading and accessing HP Vision Diagnostics Follow these steps to download the HP Vision Diagnostics utility from the HP Web site to a DVD or USB, and then use it to perform diagnostics on the computer: 1. Go to http://www.hp.com. 2. Select the Support & Drivers link. 3. Select the Download driver and software radio button. 4. Enter your product number in the text box, and then press Enter. 5. Select your operating system. 6. Select the Diagnostic link. 7.
Accessing HP Vision Diagnostics on the computer The following procedures describe how to access the HP Vision Diagnostics utilities that are included in the computer software. Creating and using a bootable USB key This section describes how to use a USB key to access the HP Vision Diagnostics. NOTE: Using a USB key is the most convenient method to access the HP Vision Diagnostics. 1. In the C:\VisionDiagnostics\ directory, double-click on VisionDiagUSB.exe. A setup menu appears. 2.
User interface The HP Vision Diagnostics application provides six major functions, accessible through Tabs. These functions are: ● Survey — Your current system hardware information. ● Test — List all diagnostics available for your system. Tests are started there. ● Status — This screen shows progress and status of currently running diagnostics. ● History — All past diagnostics runs and status are listed there. ● Errors — All past diagnostics failures are listed there.
ENWW ● Miscellaneous — List any devices or data that doesn't belong to any other Category. ● Processors - Shows system processors. ● Storage — Shows mass storage devices such as floppy drives, optical drives, SATA, SAS hard disk drives and controllers, as well as any RAID arrays. ● System — Shows information about system board devices such as fans and cables.
Test tab The Test tab lists all available diagnostics. The lists have been tailored according to your system configuration. Individual test may be selected or unselected. The following Test Modes exist: ● Quick — This test selection was picked to perform quickly while covering your entire hardware. Test parameters cannot be modified. ● Complete — This test selection offers all available tests and may take a long time to complete. Test parameters cannot be modified.
ENWW 5. Click the Start Test button to start the testing. The Status tab, which allows you to monitor the progress of the tests, is automatically displayed during the testing process. When the tests are complete, the Status tab shows whether the devices passed or failed. 6. If errors are found, go to the Errors tab to display detailed information and recommended actions.
Status tab The Status tab shows the overall progress and status of the test scenario as well as the progress and status of each test. The color coded status are black, blue, green, red, and orange.
● The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware. ● The Warranty ID is a unique error code associated with the specific error on your computer. When contacting the HP Support Center for assistance with a hardware failure, please be prepared to provide the Warranty ID. ● The Clear Errors button will clear the contents of the Error Log.
Saving and printing information in HP Vision Diagnostics You can save the information displayed in the HP Vision Diagnostics Survey, History and Errors tabs to a diskette or a USB flash drive. You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen. 1. Insert a diskette or USB flash drive if running HP Vision Diagnostics from CD. 2. Click Save in the bottom on any of the Survey, History or Errors tabs.
Table 6-7 Diagnostic lights and audible codes (continued) Activity Red Power LED blinks two times, once every second, followed by a two-second pause. Two beeps. Recommended action CPU thermal protection activated by either of the following methods: CAUTION: Internal components might be powered even when the computer is off. To prevent damage, disconnect the computer power cord before you remove a component. ● A fan might be blocked or not turning. 1.
Table 6-7 Diagnostic lights and audible codes (continued) Activity Red Power LED blinks seven times, once every second, followed by a twosecond pause. Seven beeps. Possible cause System board failure (ROM detected failure prior to video). Recommended action 1. NOTE: Refer to the Configuring password security and resetting CMOS on page 158 section for detailed information on clearing CMOS. 2. Red Power LED blinks eight times, once every second, followed by a two-second pause. Eight beeps.
LED color definitions The following table describes what each LED light on the computer front panel signifies. Table 6-8 LED color definitions ENWW LED state LED color System status Solid Blue System is on. Flashing Blue System is in Standby. Solid or flashing Red System has experienced an error. (See POST error messages on page 148.) None No light System is in Hibernate, or is off.
POST error messages The Power-On Self Text (POST) is a series of diagnostic tests that runs automatically when the computer is powered on. Audible and visual messages occur before the operating system starts if the POST encounters a problem.
Table 6-9 POST error messages (continued) Screen message Probable cause Recommended action 164—Memory Size Error Memory configuration is incorrect. 1. Run the Computer Setup (F10) Utility or the Windows utilities. 2. Verify that the memory modules are installed properly. 3. If third-party memory has been added, test the memory configuration using HP memory. 4. Verify the memory module type. 1. Run the Computer Setup (F10) utility or the Windows utilities. 2.
Table 6-9 POST error messages (continued) Screen message Probable cause Recommended action 214—DIMM Configuration Warning DIMMs are not installed correctly (not paired correctly). See the service label on the computer access panel for the correct memory configurations, and reseat the DIMMs accordingly. 216—Memory Size Exceeds Maximum Supported The amount of memory installed exceeds that supported by the hardware. 1. Verify how much memory the computer supports. 2. Remove the excess memory.
Table 6-9 POST error messages (continued) Screen message Probable cause Recommended action 515—CPU Overtemp occurred Insufficient processor cooling or processor defect. 1. If necessary, add a heatsink to the processor and ensure proper operation. 2. Replace the processor. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 516—Chipset fan not detected 517—Low power CPU heatsink(s) detected for high power CPUs Inadequate heatsink is installed.
Table 6-9 POST error messages (continued) Screen message Probable cause Recommended action 919—Multi-Bay Riser Not Connected Multi-Bay riser mechanism is missing or is not connected. 1. Replace or reconnect the missing Multi-Bay mechanism to the system board. 2. Reseat or replace the missing mechanism cable. 920—Fatal error on QPI link X Fatal error detected on QPI link x, where x is 0 or 1. This type of error is identified on the line following the error message.
Table 6-9 POST error messages (continued) ENWW Screen message Probable cause Recommended action 1803—Processor feature set is insufficient for current system settings Processor feature set is insufficient for current system settings. The BIOS settings do not match the support provided by the processor Change the BIOS settings or upgrade the processor. 1804—A processor feature and the memory configuration are incompatible A processor feature is incompatible with the memory configuration.
7 Configuring RAID devices This chapter describes how to configure SATA RAID devices and includes these topics: Topics Maximum hard drive configurations on page 154 Configuring SATA RAID devices on page 155 For additional information about configuring RAIDs, see http://www.hp.com/support/RAID_FAQs. For information about preparing the computer for RAID configuration, see http://www.hp.com/support/ workstation_manuals.
Configuring SATA RAID devices This section describes how to use the Intel Rapid Storage Manager option ROM Configuration utility to set up and manage SATA RAID volumes.
Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality. 1. To enter the system BIOS setup, press F10. 2. Use the arrow keys to highlight the desired language, and then press Enter. 3. Use the arrows to highlight Storage>Storage Options, and then press Enter. 4. Use the up or down arrow key to highlight SATA Emulation. 5. Use the left or right arrow key to select RAID+AHCI. 6. To accept the new setting, press F10. 7.
Creating RAID volumes To create RAID volumes, use the Intel Rapid Storage Manager option ROM Configuration utility. 1. To enter the Intel Rapid Storage Manager option ROM Configuration utility, press Ctrl+l when prompted 2. If required, refer the computer Maintenance and Service Guide to make available enough physical drives to create the RAID volume. 3. Use the up or down arrow key to highlight 1. Create RAID Volume, and then press Enter. 4.
8 Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS, and includes these topics: ● Preparing to configure passwords on page 158 ● Resetting the password jumper on page 159 ● Clearing and Resetting the CMOS on page 159 Preparing to configure passwords The Computer Setup (F10) Utility enables you to create setup and power-on passwords.
Resetting the password jumper Use the following procedure to disable the power-on or setup password features and clear the poweron and setup passwords. WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. CAUTION: When the computer is plugged in, the power supply has voltage applied to the system board, even when the computer is turned off.
WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. CAUTION: When the computer is plugged in, the power supply has voltage applied to the system board, even when the computer is powered off. Failure to disconnect the power cord can result in damage to the system. Static electricity can damage the electronic components of the computer or optional equipment.
5. Select File->Apply Defaults and Exit, and then press F10 to accept. 6. Reset the computer passwords and configuration information, such as the system date and time. NOTE: ENWW This step does not clear the passwords.
A Connector pins Keyboard Mouse Ethernet 162 Appendix A Connector pins Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin 10/100–MbSignal 1000–Mb signal 1 (+) Transmit Data TX/RX 0 + 2 (-) Transmit Data TX/RX 0 – 3 (+) Receive Data TX/RX 1 + 4 Unused TX/RX 2 + 5 Unused RX/RX 2 – 6 (-) Receive Data TX/RX 1 – 7 Unused TX/RX 3 + 8 Unused TX/RX 3 – ENWW
USB Pin Microphone cable, 6.35 MM (1/8 inch) 1 +5 VDC 2 - Data 3 + Data 4 Ground Pin Headphone cable, 6.35 MM (1/8 inch) Audio 2 (Ring) Power 3 (Shield) Ground Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Pin Line-out audio cable, 6.35 MM (1/8 inch) Signal 1 (Tip) Pin Audio line-in cable, 6.
SATA drive Pin Signal Pin Data Cable Signal Pin Power Cable Signal Power Cable S3* A- P3 3.
DVI-I cable 5 T.M.D.S DATA 4+ 2 0 T.M.D.S DATA 5- 6 DDC CLOCK 21 T.M.D.S DATA 5+ 7 DDC DATA 22 T.M.D.S CLOCK SHIELD 8 ANALOG VERT. SYNC 23 T.M.D.S CLOCK+ 9 T.M.D.S DATA 1- 24 T.M.D.S CLOCK- 10 T.M.D.S DATA 1+ 11 T.M.D.S DATA 1/3 SHIELD C1 ANALOG RED 12 T.M.D.S DATA 3- C2 ANALOG GREEN 13 T.M.D.
Main power cable, P1 Pin Signal Pin Signal Pin Signal 1 GND 9 Fan_Tach 17 12VSB 2 GND 10 GND 18 5V 3 –12V 11 12VMain 19 GND 4 GND 12 12VMain 20 5V 5 GND 13 GND 6 PS_ON 14 12V1 7 GND 15 12V1 8 Fan_CMD 16 GND CPU power cable, P3 Pin Color Signal 1 BLK GND 2 BLK GND 3 BLK with BRN stripes 12V CPU 4 BLK with BRN stripes 12V CPU CAUTION: Never connect the PCIe power cable to the system board when power is on.
Internal USB 1 and USB 2, 2x5 Pin Signal (USB1) Signal (USB2) 1 +5V +5V 2 +5V +5V 3 USB6# USB7# 4 USB9# USB8# Possible equipment damage. 5 USB6 USB7 The 2x5 connector can be mated to either a wide 2x5 option cable connector or a narrow 1x5 option cable connector. 6 USB9 USB8 7 GND GND To prevent damage to the connectors, always connect a narrow 1x5 option cable connector to pins 1,3,5, and 7 only of the 2x5 connector (pin 9 is not keyed on the connector).
Internal serial 168 Appendix A Connector pins Pin Signal Pin Signal 1 DTR1# 9 +5V 2 RXD1 10 +3.
B System board designators This appendix describes the system board designators for this computer.
Designator Silk screen Component P54 COM Serial port header P60-P64 SATA0 - SATA4 SATA connectors P65 eSATA eSATA connector P66 - P67 P66 - P67 SATA connectors SATA4 - SATA5 P70 P70 CPU0 FAN Primary CPU fan header P124 P124 HOOD LOCK Side access panel solenoid lock header P126 PAR Parallel port header XBT1 XBT1 BAT Battery holder XMM1 - XMM4 XMM1 - XMM4 Memory slots DIMM1 - DIMM4 XU1 XU1 170 Appendix B System board designators Primary CPU socket ENWW
C Routine Care General cleaning safety precautions ● Never use solvents or flammable solutions to clean the computer. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ● Always unplug the computer before cleaning the keyboard, mouse, or air vents. ● Always disconnect the keyboard before cleaning it. ● Wear safety glasses equipped with side shields when cleaning the keyboard.
● Clean under a key with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Allow the parts to air dry before reassembly. ● Use tweezers to remove any fibers or dirt in confined areas. Cleaning the monitor ● Follow the safety precautions presented in the Service Considerations section before cleaning the computer.
D Locating HP resources This section provides information on the following HP resources for your computer: Topics Product information on page 174 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number and Certificate of Authenticity labels ● Linux Product support on page 175 ● Additional information ● Technical support ● Business Support Center ● IT Resource Center ● HP Service Center ● HP Business and IT Services ● Warranty information Product docum
Product information Table D-1 Product information Topic HP Cool Tools Location Most HP Microsoft Windows computers are preloaded with additional software that is not automatically installed during first boot. Additionally, a number of valuable tools on your computer are preinstalled that may enhance system performance.
Product support Table D-2 Product support Topic Additional information Location For online access to technical support information and tools, see www.hp.com/go/bizsupport. Support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services.
Product documentation Table D-3 Product documentation Topic Location HP user documentation, white papers, and third-party documentation For the latest online documentation, see http://www.hp.com/go/bizsupport. Product notifications Subscriber's Choice is an HP program that allows you to sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. Sign up at http://www.hp.com/go/ subscriberschoice/.
Product diagnostics Table D-4 Product diagnostics Topic ENWW Location Diagnostics tools The HP Vision Diagnostics utility can be downloaded from the HP Web site. To use this utility, refer to the appropriate section of the computer Maintenance and Service Guide. Audible beep and LED code definitions Refer to the appropriate section of the computer Maintenance and Service Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the computer.
Product updates Table D-5 Product updates Topic Software, BIOS, and driver updates Location See http://www.hp.com/go/bizsupport to verify that you have the latest drivers for the computer. To locate the current computer BIOS on your Microsoft Windows computer, select Start>Help and Support>Pick a Task>Use Tools to view...>Tools>My Computer Information>View general system information....
Index A Appendices Connector pins iii System board designators iii B BIOS Determining version 20 Updating 21 BIOS ROM 28 C Computer Setup (F10) Utility Menu description 29 Configuring RAID devices SATA RAID 154 Connector pins Audio line-in 163 Audio line-out 163 CPU fan 167 CPU power cable 166 Display port 165 DVI-I 164 Ethernet 162 Headphone 163 Internal serial 168 Internal USB 167 Keyboard 162 Main power cable 166 Microphone 163 Mouse 162 Rear system fan 167 SATA drive 163 USB 163 VGA 164 D Desktop manage
computer speaker 88 Converting to desktop configuration 114 CPU 110 CPU heatsink 107 Disassembly order 71 Front panel I/O device 76 Memory 2 Optical disk drive 79 PCIe card 100 Power connections 90 Power supply 89 Predisassembly 70 Rear system fan 91 Service considerations 61 side access panel sensor 74 side access panel solenoid 75 Slot identification 97 System board 112 RestorePlus! 23 Restoring the operating system Restore methods 22 Windows Vista 22 Windows XP 22 S Software Ordering 22 Support Locating
