HP Z200 Small Form Factor Workstation Maintenance and Service Guide
Copyright Information Warranty Trademark Credits © Copyright 2010 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
About this guide This guide provides service and maintenance information for the HP Z200 Small Form Factor (SFF) Workstation.
iv About this guide ENWW
Table of contents 1 Product overview ............................................................................................................................................ 1 Product features ................................................................................................................................... 1 System board architecture ................................................................................................... 1 Processor technology ................................
Installing with the HP driver CD ......................................................................................... 18 Installing and customizing Red Hat-enabled computers .................................................... 19 Verifying hardware compatibility ....................................................................... 19 Setting up Novell SLED ...................................................................................................................... 19 Updating the computer ..
System Software Manager ................................................................................................ 45 Proactive Change Notification ........................................................................................... 45 Subscriber's Choice ........................................................................................................... 45 ROM Flash .........................................................................................................................
Tools and software requirements ...................................................................................... 64 Special handling of components ........................................................................................ 64 Cables and connectors ..................................................................................... 64 Hard drives ........................................................................................................ 65 Lithium coin cell battery ..........
Installing the front panel I/O device assembly ................................................... 98 Speaker ........................................................................................................................... 100 Removing the speaker .................................................................................... 100 Installing the speaker ...................................................................................... 100 Power supply .....................................
Diagnosis guidelines ........................................................................................................................ 128 Diagnosis at startup ......................................................................................................... 128 Diagnosis during operation .............................................................................................. 129 Troubleshooting checklist ...................................................................................
7 Configuring RAID devices .......................................................................................................................... 162 Maximum hard drive configurations ................................................................................................. 162 Configuring SATA RAID devices ...................................................................................................... 163 Attaching SATA HDDs .................................................................
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1 Product overview This chapter presents an overview of the hardware components of the computer. It includes these topics: Topics Product features on page 1 Computer specifications on page 7 Product features The following sections describe the computer system board architecture and components, and includes these topics: Topics System board architecture on page 1 Computer components on page 4 System board architecture This section describes the system architecture.
The following figure shows the typical system board block diagram. Figure 1-1 System board block diagram NOTE: The x1 and x16 designators describe the mechanical length of the slot. The number in parentheses lists the number of electrical PCIe lanes routed to the expansion slot. For example, x16(4) means that the expansion slot is mechanically a x16 length connector, with four PCIe lanes connected.
Expansion card slots The computer provides multiple graphics and I/O slots: one full PCIe Gen2 x16, one PCIe x16(4); one PCIe x1; and one PCI 32/33. These slots provide extra I/O bandwidth for high speed I/O cards. NOTE: The total of all graphics cards cannot exceed 45 W, and the total I/O power usage cannot exceed 80W. Additional features The computer provides these additional features: ENWW ● Ten external and four internal USB 2.0 ports.
Computer components This section describes the computer components, including front and rear panel components. For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.com. Chassis components The following image shows the components of a typical computer layout. Drive configurations can vary.
Front panel components The following figure shows the layout of a typical front panel. Figure 1-3 Front panel Table 1-2 Front panel connectors Item ENWW Symbol Description Item Symbol Description 1 Optical drive activity light 6 Microphone connector 2 Optical drive 7 Headphone connector 3 Optical drive manual eject button 8 Hard drive activity light Optical drive activity light 4 Power button 9 Media card reader (shown) or optional hard disk drive 5 USB 2.
Rear panel components The following figure shows the layout of a typical rear panel. Figure 1-4 Rear panel NOTE: The labels for the rear panel connectors use industry-standard icons and colors. Table 1-3 Rear panel connectors Item Symbol Description Item Symbol Description 1 RJ–45 network connector 6 Display port (DP)1 2 Serial port 7 VGA (monitor)1 3 PS/2 mouse connector (green) 8 PS/2 keyboard connector (purple) 4 Power cord connector 9 Audio line-out connector (green) 5 USB 2.
Computer specifications This section provides computer chassis, power supply, and environmental specifications. Physical characteristics The following table lists the computer physical characteristics. Weight (Typical configuration) 7.6 kg (16.72 lb.) Chassis Dimensions Height: 10.0 cm (3.95 in.) Width: 33.8 cm (13.0 in.) Depth: 37.9 cm (14.9 in.) Power supply description The computer includes a 240W 89% efficient power supply to provide power for the computer.
Power supply currents Table 1-5 Maximum current per rail Output (240W) +12V Main +12Vcpu –12V 12Vsb Nominal output voltage 12.1 12.1 -12.0 11.4 14A 12A 0.15A 1.3A Maximum continuous current 240W combined CAUTION: Do not exceed 240 watts of total continuous output power. Maximum combined current on +12V(CPU,Main) is 20A.
Power supply specifications Table 1-6 Power supply specifications Item Description Power supply 240W Wide Ranging, Active PFC and 89% efficient Operating voltage range 90 – 264 VAC Rated voltage range 100–240 VAC Rated line frequency 50–60 Hz Operating line frequency range 47–63 Hz Rated input current 4A Heat dissipation Typical 170 BTU/hr = (42.87 kg-cal/hr) (Configuration and software dependent) Maximum 1063 BTU/ hr = (206.
System fans This computer includes: ● One front system fan ● One power supply fan In addition, some graphics cards include onboard fans. Resetting the power supply If an overload triggers the power supply overload protection, power is immediately disconnected. To reset the power supply: 1. Disconnect the power cord from the computer. 2. Determine what caused the overload and fix the problem. For troubleshooting information, see Diagnostics and troubleshooting on page 125. 3.
Environmental specifications The following table lists the environmental specifications of HP Workstations. Table 1-7 HP Workstation environmental specifications Operating: 5 to 35°C (40 to 95°F) Temperature Non-operating: -40 to 60°C (-40 to 140°F) NOTE: Derate by one degree C (1.8 degrees F) for every 305m (1,000 ft.) altitude over 1,524m (5,000 ft.).
ENERGY STAR Qualification HP computers marked with the ENERGY STAR logo are compliant with the applicable U.S. Environmental Protection Agency (EPA) ENERGY STAR specifications for computers. The EPA ENERGY STAR logo does not imply endorsement by the EPA. As an ENERGY STAR Partner, HewlettPackard Company has determined the products marked with the ENERGY STAR logo are ENERGY STAR qualified per the applicable ENERGY STAR guidelines for energy efficiency.
ERP compliance mode This computer provides ERP compliance mode capability. When enabled, this feature enables the computer to shut down to the lowest possible power state by removing all power to the system board. When disabled, the computer powers down conventionally. When the computer is shut down in ERP compliance mode, it must be powered up with the computer power button. Enabling ERP compliance mode To enable ERP compliance mode: 1. Press F10 during start up. 2.
Intel Turbo Boost Technology The HP Z Workstation series supports Intel® Turbo Boost Technology. This feature enables the CPU to run at a higher than normal rate. When all CPU cores are not necessary for the workload, inactive cores are turned off and power is diverted to the active cores to increase their performance. Turbo Boost is enabled and disabled in computer BIOS. HP Cool Tools An HP computer with Windows XP includes additional software that is not installed when you first start the computer.
Ensuring proper ventilation Proper ventilation for the system is important for computer operation. Follow these guidelines to ensure adequate ventilation: ● Operate the computer on a sturdy, level surface. ● Place the computer in an area with adequate ventilation. Provide at least 15.24 CM (6 inches) of clearance at the front and back of the computer as shown in the following figure. (Your computer might look different than the one shown.
2 Setting up the operating system This chapter provides setup and update information for the computer operating system. It includes these topics: Topics Setting up the Microsoft operating system on page 17 Setting up Red Hat Enterprise Linux on page 18 Setting up Novell SLED on page 19 Updating the computer on page 19 This chapter also includes information on how to determine that you have the latest BIOS, drivers, and software updates installed on the computer.
Setting up the Microsoft operating system NOTE: If you ordered a downgrade from Windows Vista or Windows 7 to the Windows XP Professional operating system, your system comes pre-installed with the Windows XP Professional operating system. This configuration comes with recovery media for the Windows Vista or Windows 7 operating system only.
Setting up Red Hat Enterprise Linux HP offers an HP Installer Kit for Linux (HPIKL) to supplement Red Hat box sets and help HP Linux customers customize their system image. The HPIKL contains the HP driver CD and device drivers to successfully setup up the Red Hat Enterprise Linux (RHEL) operating system, The HP Installer Kit for Linux CDs are currently available for download at http://www.hp.com/support/workstation_swdrivers.
Installing and customizing Red Hat-enabled computers Linux-enabled computers require the HP Installer Kit and the purchase of a Red Hat Enterprise Linux box set. The Installer kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat Enterprise Linux box set that have been qualified to work on an HP computer. To use the drivers in the HP Installer kit for Linux other than RHEL, you must manually extract the drivers from the HP Driver CD and install them.
Determining current BIOS To determine the current BIOS of the computer during system power up: 1. Wait for F10=setup to appear on the lower right corner of the screen. 2. Press F10 to enter the F10 Setup utility. The F10 Setup utility displays the computer BIOS version under File > System Information. 3. 20 Note the computer BIOS version so that you can compare it with the BIOS versions that appear on the HP website.
Upgrading BIOS To find and download the latest available BIOS, which includes the latest enhancements: 1. Go to http://www.hp.com/go/workstationsupport. 2. Select Download Drivers and Software from the left menu column under Tasks. 3. Follow the instructions to locate the latest BIOS available for the computer. 4. If the BIOS on the Web site is the same as the version on your system, no further action is required. 5.
3 Restoring the operating system This chapter describes how to restore the Windows or Linux operating system. It includes these topics: Topics Restore methods on page 22 Ordering backup software on page 23 Restoring Windows 7 or Windows Vista on page 23 Restoring Windows XP Professional on page 24 Restoring Novell SLED on page 26 Restore methods The Windows 7 or Windows Business Vista operating system can be reinstalled using the HP RestorePlus! process.
Ordering backup software If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from the HP support center. To obtain the support center telephone number for your region see http://www.hp.com/ support/contactHP. Restoring Windows 7 or Windows Vista This section describes how to restore Windows 7 or Windows Vista. Ordering the RestorePlus! media If you ordered restore media with your computer, the media is included with your computer components.
Restoring Windows XP Professional This section describes how to restore the Windows XP Professional operating system. NOTE: The computer must have a CD or DVD writer installed to create the media set. Creating RestorePlus! media The RestorePlus! kit can be created using the files contained on the hard drive. To create the restore media: 1. Boot the computer. 2. During boot up, an HP Backup and Recovery Manager screen is displayed prompting you to create Recovery CDs or DVDs. Select Now. 3.
Creating HP Backup and Recovery (HPBR) media NOTE: HPBR is only supported on Windows XP systems. For details, refer to the documentation on the Supplemental Software - HP Backup and Recovery CD included with the computer. The documentation can be accessed during installation. The Initial Recovery Point can be burned to optical media and used to recover a system. This section describes making the media. NOTE: The computer must have a CD or DVD writer to create the media set.
Restoring the operating system CAUTION: Before you restore the operating system, back up your data. When you run RestorePlus! from media, the process deletes all information on the primary hard drive, including all partitions. If you run RestorePlus! from the recovery partition, only the root (C:) partition is affected. Using RestorePlus! To restore with RestorePlus!: 1. Boot the computer from the RestorePlus! DVD. You must start from the RestorePlus! DVD for device drivers and settings to be installed.
NOTE: Make copies of the ISO recovery images on CD as backup files in case your computer experiences a hard drive failure.
4 System management This section describes the tools and utilities that provide system management for the computer.
BIOS ROM The BIOS ROM is a collection of machine language applications stored as firmware in ROM. It includes functions such as Power on Self Test (POST), PCI device initialization, Plug and Play support, power management, and the Computer Setup (F10) Utility. The BIOS ROM is an 8MB Serial Peripheral Interface (SPI) port. See http://www.hp.com/go/quickspecs to review the latest BIOS ROM specifications.
selected. To manually switch to POST Messages Enabled during POST, press any key except F1 through F12. 30 ● Specify an Ownership Tag, which appears when the computer is powered on or restarted. ● Specify the Asset Tag or property identification number assigned by the company to this computer. ● Enable power-on password prompts during system restarts (warm-starts) and power on. ● Hide or show the integrated I/O functionality, including serial, USB, or parallel ports, audio, or embedded NIC.
Accessing the Computer Setup (F10) Utility To access the Computer Setup (F10) Utility menu: 1. Power on or restart the computer. 2. When the display is active and F10=Setup appears in the lower right corner of the screen, press F10. If you do not press F10 at the appropriate time, try again. Turn the computer off, then on, and press F10 again to access the utility. You can also press the Ctrl + Alt + Delete keys before starting if you miss the opportunity to press F10. 3.
The Computer Setup (F10) Utility menu The following table describes the functions available in the Computer Setup (F10) utility menu. NOTE: With new BIOS releases, the following content is subject to change, so the menu might be different than shown.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Storage Option Description Ignore Changes and Exit Exits computer setup without applying or saving changes. Save Changes and Exit Saves changes to system configuration and exits the computer setup.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Boot Order Enables you to configure the boot, diskette drive, and hard disk drive orders by physically reordering the menu entries. The following is the default boot order presented in the menu: ● Optical Drive ● Diskette Drive ● USB Device ● Hard Drive ● Embedded Ethernet controller ● Embedded Ethernet controller (ASF) Second embedded LAN. (Not available in some configurations.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Device Security Makes the following devices available or hidden to the computer: ● Serial Port ● Front USB Ports ● Rear USB Ports ● Internal USB Ports ● System Audio ● IEEE 1394 Controller (Not available on some models.) ● Ethernet Controller ● Ethernet Controller (ASF) (Not available on some models.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description System Security Provides these options: ● Data Execution Prevention—Enables or disables Data Execution Prevention mode in the CPUs. This mode prohibits code from running in pages that were set up as data pages, and prevents attacks such as buffer overflows. Operating system support is required for this feature.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Advanced2 ENWW Option Description Hardware Power Management Enables or disables: ● SATA Power Management ● Intel Turbo Boost Technology ● Enhanced Intel Turbo Boost Technology ● ERP Compliance Mode Thermal Enables you to set the rate of the system fan when the CPU is in idle. Power-On Options Sets the following: ● POST Messages—Enables or disables the splash screen during POST.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Chipset/ Memory Enable/disable these options: Device Options 38 ● PCI SERR# Generation (Enable or Disable)—Controls PCI SERR# generation for ill-behaved PCI add-in cards (that can generate SERR# spuriously). ● PCI VGA Palette Snooping (Enable or Disable)—Controls PCI VGA Palette Snooping for compatibility purposes. ● Memory Mode Interleave—Sets interleave mode for dual socket computers.
Desktop management This section summarizes capabilities, features, and key components of computer management, including: Topics Initial computer configuration and deployment on page 40 Installing a remote system on page 40 Replicating the setup on page 41 Updating and managing software on page 43 HP Client Manager Software on page 43 Altiris Client Management Solutions on page 43 System Software Manager on page 45 Proactive Change Notification on page 45 Subscriber's Choice on page 45 ROM Flash on page 46 F
Initial computer configuration and deployment The computer includes a preinstalled system software image. After a brief software unbundling process, the computer is ready to use.
Replicating the setup This section provides information about replicating the computer setup. Copying a setup configuration to a single computer CAUTION: A setup configuration is model-specific. File system corruption can result if source and target computers are not the same model. To copy a setup configuration: 1. Select a setup configuration to copy, and then restart the computer. 2. As soon as the computer powers on, press and hold F10 until you enter the Computer Setup (F10) Utility.
Copying a setup configuration to multiple computers CAUTION: A setup configuration is model-specific. If source and target computers are not the same model, file system corruption can result. For example, do not copy the setup configuration from an HP xw8600 Workstation to an HP Z200 Workstation. This method takes longer to prepare the configuration diskette, but copying the configuration to target computers is fast. A bootable diskette is required for this procedure.
Updating and managing software HP provides several tools for managing and updating software on desktops and computers: ● HP Client Manager Software ● System Software Manager ● Altiris Client Management Solutions ● Proactive Change Notification ● Subscriber’s Choice HP Client Manager Software The HP Client Manager Software offers these services: ● Detailed views of hardware inventory for asset management ● PC health-check monitoring and diagnostics ● Proactive notification of changes in the ha
HP SoftPaq Download Manager HP SoftPaq Download Manager is a free, easy-to-use interface for locating and downloading software updates for the HP client PC models in your environment. By specifying your models, operating system, and language, you can quickly locate, sort, and select the softpaqs you need. To download HP SoftPaq Download Manager, visit http://h20331.www2.hp.com/Hpsub/cache/509658-0-0-225-121.html.
System Software Manager System Software Manager (SSM) is a utility available on Windows computers that enables you to update system-level software on multiple systems simultaneously. When executed on a PC client system, SSM detects hardware and software versions and then updates the software from a central repository, known as a file store. Driver versions supported by SSM are noted with a special icon on the software, the driver download Web site, and on the Support Software CD.
ROM Flash HP computers include a programmable flash ROM. By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being inadvertently updated or overwritten. This function is important to ensure the operating integrity of the computer. To upgrade the ROM, download the latest SoftPaq images from http://www.hp.com/support/ workstation_swdrivers. For maximum ROM protection, establish a setup password. The setup password prevents unauthorized ROM upgrades.
FailSafe Boot Block ROM The FailSafe Boot Block ROM enables system recovery in the unlikely event of a ROM flash failure. For example, if a power failure occurs during a ROM upgrade, the Boot Block uses a flash-protected section of the ROM to verify a valid system ROM flash when power is restored to the computer. If the system ROM is valid, the computer starts normally.
Workstation security This section provides information about providing system security through asset tracking, password security, hard disk drive locking, and chassis locks. Asset tracking Asset tracking features incorporated into the computer provide asset tracking data that can be managed using HP Systems Insight Manager (HP SIM), HP CMS, or other systems-management applications.
Table 4-2 Security features overview (continued) Feature Purpose How it is established Setup Password Prevents reconfiguration of the computer (use of the Setup utility) until the password is entered From the Computer Setup (F10) Utility menu Network Server Mode Provides unique security features for computers used as servers From the Computer Setup (F10) Utility menu SATA hard disk drive security HP computers include the HP DriveLock facility for SATA hard disk drives to prevent unauthorized access
DriveLock applications The most practical use of DriveLock is in a corporate environment. The system administrator would be responsible for configuring the hard disk drive, which involves setting the DriveLock master password and a temporary user password. If you forget the user password or if the equipment is passed on to another employee, the master password can be used to reset the user password and regain access to the hard disk drive.
Enabling DriveLock To enable and set the DriveLock user password: 1. Power on or restart the computer. 2. As soon as the computer is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. If you do not press F10 at the appropriate time, you must restart the computer, and then press and hold F10 again to access the utility. If you are using a PS2 keyboard, you might see a keyboard error message. Disregard it. 3.
Password security The power-on password prevents unauthorized use of the computer by requiring entry of a password to access applications or data when the computer is powered on or restarted. The setup password specifically prevents unauthorized access to the Computer Setup (F10) Utility and can also be used as an override to the power-on password. When prompted for the power-on password, entering the setup password instead enables access to the computer.
Establishing a power-on password using computer setup Establishing a power-on password through the Computer Setup (F10) Utility prevents access to the computer when power is connected, unless you specify the password. When a power-on password is set, the Computer Setup (F10) Utility presents Password Options in the Security menu. The password options include Network Server Mode and Password Prompt on Warm Boot.
Entering a setup password If a setup password has been established on the computer, you will be prompted to enter it each time you run the Computer Setup (F10) Utility. To enter a setup password: 1. Restart the computer. 2. As soon as the computer is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary.
Deleting a power-on or setup password To delete a power-on or setup password: 1. Power on or restart the computer. 2. Choose from the following: ● To delete the power-on password, go to step 4. ● To delete the setup password, as soon as the computer is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary.
Clearing passwords If you forget the password, you cannot access the computer. For instructions about clearing passwords, see Configuring password security and resetting CMOS. Chassis security Side access panel sensor (Smart Cover Sensor) (optional) The optional Side access panel sensor is a combination of hardware and software technology that can alert you when the computer side access panel has been removed (if the sensor has been configured in the Computer Setup (F10) Utility).
Cable lock (optional) To prevent theft, the rear chassis panel of the computer accommodates a keyed cable lock. This cable lock attaches to the chassis and secures it to the work area. Fault notification and recovery Fault notification and recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime.
Dual-state power button With ACPI enabled, the power button can function as an on/off switch or as a button. This feature does not completely turn off power, but instead causes the computer to enter a low-power standby state. This enables you to go to standby without closing applications, and to return to the same operational state without any data loss. Changing the power button configuration To change the power button configuration: 1. Select Start, and then select Control Panel>Power Options. 2.
5 Replacing components This chapter presents removal and installation procedures for most internal computer components.
Warnings and cautions WARNING! Any surface or area of the equipment marked with this symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. To reduce the risk of injury from a hot component, enable the surface to cool before touching. WARNING! Any surface or area of the equipment marked with this symbol indicates the presence of an electrical shock hazard.
Service considerations Review the following service considerations before replacing system components. Cautions, warnings and safety precautions Review the cautions, warnings, and safety precautions before accessing the computer components. Also, review the Safety and Regulatory Guide that came with the computer for more information. ESD information Generating static The following table shows that different activities generate different amounts of static electricity through electrostatic discharge (ESD).
Preventing ESD equipment damage Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories: ● Transport products in static-safe containers such as tubes, bags, or boxes, to avoid hand contact. ● Protect electrostatic parts and assemblies with nonconductive or approved containers or packaging.
Grounding the work area To prevent static damage in the work area: ● Cover the work surface with approved static-dissipative material. Use a wrist strap connected to the work surface, and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ● Handle electrostatic-sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only in static-free work areas.
Tools and software requirements The tools necessary for computer component removal and installation are: ● Torx T-15 driver ● Flat blade and cross-tip screwdrivers ● Diagnostics software Special handling of components The components included in this section require special handling when servicing the computer. WARNING! Do not use the front bezel as a handle or lifting point when lifting or moving the computer.
Hard drives Hard drives are fragile, precision components. Avoid subjecting them to physical shock and vibration. The following guidelines apply to all drives, including failed drives, replacement drives, and spares. ● Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective packaging until they are mounted in the computer. ● Avoid dropping hard drives from any height. ● If you are inserting or removing a hard drive, power off the computer.
Removing and installing components Component locations The following illustration and table identify computer system board components.
For related system architecture information, see System board architecture on page 1.
Predisassembly procedures CAUTION: To avoid personal injury, equipment damage, or data loss, read the sections on Warnings and cautions and the Safety and Regulatory Information for the computer before servicing components. Perform the following steps before servicing a computer: 1. Locate and clear a suitable work area. 2. Close all open software applications. 3. Remove all USB keys, diskettes, CDs, and DVDs from the computer. 4. Shut down the operating system. 5.
Disassembly order For convenience, disassembly procedures should be followed in a particular order. Use the following table to determine the sequence in which to access major computer components. Table 5-3 computer component installation To install/ replace... Remove... Then remove... Then remove...
Unlock it and pull it out of the cable lock slot as shown in the following figure.
Access panel Before accessing the internal components of the computer, you must remove the access panel. This section describes how to remove and install the access panel. Removing the access panel WARNING! Power off the computer and disconnect the power cord from the electrical outlet before you remove the computer access panel. To remove the access panel: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 68.
Bezel This section describes how to remove and install the front chassis bezel. Removing the front bezel To remove the front bezel: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 68. CAUTION: data loss. Failure to follow the predisassembly procedures can result in equipment damage or 2. Remove the access panel (see Removing the access panel on page 71). 3. If the security screw is installed (next to the middle front bezel release tab), remove the screw.
Front bezel security You can lock the front bezel in place by installing a security screw provided by HP. To install the security screw: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 68. CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss. 2. Remove the access panel (see Removing the access panel on page 71). 3. Remove the front bezel (see Removing the access panel on page 71). 4.
6. Install the security screw next to the middle front bezel release tab to secure the front bezel in place. Figure 5-6 Installing the Front Bezel Security Screw 7. Replace the access panel. 8. Reconnect all connections and equipment listed in the Predisassembly procedures on page 68. Access panel sensor (optional) The access panel sensor is a remote solenoid that detects when the access panel is opened. This section describes how to remove and install the sensor.
3. Disconnect the sensor cable from the in-line chassis cable as shown below (1). Figure 5-7 Removing the access panel sensor 4. Slide the sensor back in its slot, push the sensor down, and then remove it from the chassis (2). Installing the access panel sensor To replace the access panel sensor, reverse the previous steps.
Access panel solenoid lock The access panel solenoid lock provides a method to lock the access panel by means of a local or remote signal-controlled solenoid. This section describes how to remove and install the access panel solenoid lock. Removing the access panel solenoid lock To remove the access panel solenoid lock: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 68. CAUTION: data loss.
NOTE: For information about configuring SATA RAID devices, see Configuring RAID devices on page 162. Predisassembly for drives Take these actions before you begin installing or removing a drive: Follow all general predisassembly procedures Prepare the computer for servicing by following the Predisassembly procedures on page 68. CAUTION: loss.
Remove bezel blanks On some models, you may need to remove the bezel blanks that cover the 3.5-inch and 5.25-inch drive bays before you install a drive. To remove a bezel blank: 1. Remove the access panel (see Removing the access panel on page 71). 2. Remove the front bezel (see Removing the access panel on page 71). 3.
Table 5-5 System Board Drive Connections No. System Board Connector System Board Label Color 1 SATA0 SATA0 dark blue 2 SATA1 SATA1 black 3 SATA2 SATA2 black 4 eSATA eSATA black 5 Media Card Reader MEDIA black ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect SATA optical drives to the white SATA1 connector.
Table 5-6 Extra Guide Screw Locations No. Guide screw, color Device 1 Black M3 Metric Screws Optical disk drives, SSDs, small form factor hard drives (6.3cm/2.5in), media card reader 2 Silver 6-32 Standard Screws 8.9cm/3.5in hard disk drives, front bezel security There are at total of five extra silver 6-32 standard screws. Four are used as guide screws for a secondary hard drive. The fifth is used for bezel security.
4. Rotate the drive cage to its upright position. Figure 5-11 Rotating the Drive Cage Up 5. Disconnect the power cable (1) and data cable (2) from the rear of the optical drive. Figure 5-12 Disconnecting the power and data cables 6. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down.
7. Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1). While pressing the drive retainer button, slide the drive back until it stops, then lift it up and out of the drive cage (2). Figure 5-13 Removing the optical drive 8. If you are replacing the drive, transfer the four guide screws from the old drive to the new one. Installing an optical drive To install or re-install an optical drive: 1.
5. Install four M3 metric guide screws in the lower holes on each side of the drive. Either re-use the screws used by your previous optical drive or use the extra HP—provided guide screws mounted on the front of the chassis. (See Locate extra guide screws on page 79.) CAUTION: Use only 5-mm long screws as guide screws. Longer screws can damage the internal components of the drive. Figure 5-14 Installing Guide Screws in the Optical Drive 6.
7. Rotate the drive cage to its upright position. Figure 5-16 Rotating the Drive Cage Up 8. If a cable is not already present and connected: a. Connect the SATA data cable to the system board connector labeled SATA1. b. Route the data cable through the cable guides. There are two cable guides that keep the data cable from being pinched by the drive cage when raising or lowering it. One is located on the bottom side of the drive cage. The other is part of the chassis frame under the drive cage.
10. Connect the power cable (1) and data cable (2) to the rear of the optical drive. Figure 5-18 Connecting the power and data cables 11. Carefully rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. See Cable management on page 93. 12. Replace the front bezel (see Installing the front bezel on page 72). 13. Replace the access panel (see Installing the access panel on page 71). 14.
5. Disconnect the drive cables from the rear of the drive, or, if you are removing a media card reader, disconnect the USB and 1394 cables from the system board as indicated in the following illustrations. Figure 5-19 Disconnecting the 1394 cable Figure 5-20 Disconnecting the Media Card Reader 1394 Cable NOTE: On some models, the media card reader does not include a 1394 port or cable.
6. Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1). While pressing the drive retainer button, slide the drive back until it stops, then lift it up and out of the drive cage (2). Figure 5-21 Removing a drive from the drive cage (media card reader shown) 7. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. 8.
5. Place the drive's guide screws into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it locks into place. TIP: Angle the drive toward one side of the chassis to line up the guide screws with the slots. Figure 5-22 Installing a drive into the drive cage (media card reader shown) 6. Connect the drive cables: a.
4. Rotate the drive cage to its upright position. Figure 5-23 Rotating the Drive Cage Up 5. Rotate the power supply to its upright position. The hard drive is located beneath the power supply.
6. Disconnect the power cable (1) and data cable (2) from the hard drive. Figure 5-25 Removing the optical drive 7. Press down on the green release latch next to the hard drive (1). While holding the latch down, slide the drive forward until it stops, then lift the drive up and out of the bay (2).
8. To install a new hard drive, the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive. Figure 5-27 Installing the hard drive guide screws You can also install a small form factor (6.4 cm/2.5 in.) hard drive in the primary drive bay: a. Transfer the silver and blue isolation mounting guide screws from the old hard drive to the drive carrier (1). b. Use the black M3 screws from the front of the chassis to mount the small form factor drive to the carrier (2).
9. Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place.
10. Connect the drive cables: a. Connect the power cable (1) and data cable (2) to the hard drive. Figure 5-30 Removing the optical drive b. Route the SATA and power cables through the cable guide on the bottom of the chassis frame behind the hard drive. (See Cable management on page 93.) c. If the system has only one SATA hard drive, the data cable must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems.
● Do not bend any cable sharply. A sharp bend can break the internal wires. ● Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius. ● Never crease a SATA data cable. ● Do not rely on components like the drive cage, power supply, or computer cover to push cables down into the chassis. Always position the cables to lay properly by themselves or in the cable guides and chassis areas designed for cable routing.
Table 5-7 Power connector description (continued) Item Description Item P3 CPU power P7 P4 Hard disk drive Description SATA PWR1 (P160 on system board) for optical disk or hard disk drives Using the Small Form Factor Computer in a Tower Orientation The Small Form Factor computer can be used in a tower orientation. The HP logo plate on the front bezel is adjustable for either desktop or tower orientation. 1. Follow the procedures listed in the Predisassembly procedures on page 68 section.
Front panel I/O device assembly This section describes how to remove and install a front panel I/O device assembly. Removing the front panel I/O device assembly To remove the front panel I/O device assembly: 1. Disconnect power from the computer (see Predisassembly procedures on page 68 ). 2. Remove the access panel (see Removing the access panel on page 71). 3. Remove the front bezel (see Removing the front bezel on page 72). 4.
6. Disconnect the front panel I/O device assembly cables from the system board as shown below. Figure 5-34 Disconnecting the front panel I/O cables 7. Carefully guide the cables through the chassis openings (1), as shown in the following figure. Figure 5-35 Removing the front panel I/O device assembly 8. ENWW Carefully lift the front panel I/O device assembly and cables from the chassis (2).
Installing the front panel I/O device assembly To install the front panel I/O device assembly: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 68. CAUTION: data loss. Failure to follow the predisassembly procedures can result in equipment damage or 2. Remove the access panel (see Removing the access panel on page 71). 3. Remove the front bezel (see Removing the front bezel on page 72). 4. Rotate the drive cage to its upright position.
7. Connect the front panel USB (1 and 2), front audio (3), and front power/LED (4) cables to the system board as shown in the following diagram. Figure 5-37 Connecting the front panel I/O device cables 8. Rotate the drive cage down to its normal position. 9. Replace the front bezel (see Installing the front bezel on page 72). 10. Replace the access panel (see Installing the access panel on page 71). 11.
Speaker This section describes how to remove and install the speaker. Removing the speaker To remove the speaker: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 68. CAUTION: data loss. Failure to follow the predisassembly procedures can result in equipment damage or 2. Remove the access panel (see Removing the access panel on page 71). 3. Remove the front bezel (see Removing the front bezel on page 72). 4.
Power supply This section describes how to remove and install a power supply. Removing the power supply To remove the power supply: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 68. CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss. 2. Remove the access panel (see Removing the access panel on page 71). 3.
5. Slide the power supply toward the chassis and then up to remove it from the chassis. Figure 5-40 Removing power supply Installing the power supply To install the power supply, reverse the previous steps.
System fan assembly This section describes how to remove and install the system fan assembly. Removing the system fan assembly To remove the system fan assembly: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 68. CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss. 2. Remove the access panel (see Removing the access panel on page 71). 3. Remove the front bezel (see Removing the front bezel on page 72). 4.
6. Disconnect the system fan assembly cable from the system board as shown in the following figure. Figure 5-42 Disconnecting fan wires 7. Remove the fan assembly by pushing in on the four release tabs on the front of the chassis (1), and then sliding the fan assembly into the chassis until you can lift it out. Figure 5-43 Removing the fan assembly Installing the system fan assembly To install the system fan assembly, reverse the removal steps.
Memory This section presents memory module (DIMM) configuration information and removal/installation procedures. Supported DIMM configurations The computer supports these DIMM configurations: ● Four DIMM slots ● Memory configuration from 1 GB to 16GB ● No support for mirroring ● No support for DIMM sparing ● Error checking and correcting (ECC) and non-ECC DIMMs are supported.
BIOS errors and warnings The BIOS generates warnings/errors on invalid memory configurations: ● If the BIOS can find a valid memory configuration by disabling plugged-in memory, it does so and reports a warning during POST. the computer can still be started. The warning will indicate the location of the failed DIMM on the system board or memory riser.
Removing a DIMM To remove a DIMM: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 68. CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss. 2. Remove the access panel (see Removing the access panel on page 71). 3. Rotate the drive cage to its upright position. Figure 5-45 Rotating the drive cage up 4. Push gently outward on the DIMM socket levers (1) as shown in the following figure.
Installing a DIMM To install the DIMM: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 68. CAUTION: data loss. Failure to follow the predisassembly procedures can result in equipment damage or 2. Remove the access panel (see Removing the access panel on page 71). 3. Rotate the drive cage to its upright position. Figure 5-47 Rotating the drive cage up 4. Push gently outward on the DIMM socket levers.
5. Align the DIMM connector key with the DIMM socket key, and then seat the DIMM firmly in the socket (1). CAUTION: DIMMs and their sockets are keyed for proper installation. To prevent socket or DIMM damage, align these guides properly when installing DIMMs. Figure 5-48 Opening DIMM socket levers 6. Secure the socket levers (2). 7. Rotate the drive cage and the power supply down to their normal positions. 8. Replace the front bezel (see Installing the front bezel on page 72). 9.
Expansion card slot identification This section identifies and describes computer expansion card slots, and presents card configuration information. Slot identification and description The following figure identifies computer expansion card slots. Figure 5-49 Identifying expansion card slots The following table describes the computer PCIe card slots.
Choosing an expansion card slot Whenever possible, use the following tips to help you select the proper slot for an expansion card: ENWW ● Use the black PCIe x16 I/O slot for the primary graphics card; if you do not use this slot for the graphics card, only cards certified as After Market Options are supported. ● Insert a second graphics card in the white PCIe x16 slot.
Removing and installing expansion cards PCIe I/O slots can support other PCIe cards with less bus bandwidth than what is physically defined for the slot. Expansion card slot description NOTE: The x1, x4, and x16 designators describe the mechanical length of the slot. The number in parentheses lists the number of electrical PCIe lanes routed to the expansion slot. For example, x16(4) means that the expansion slot is mechanically a x16 length connector, with four PCIe lanes connected.
4. Push down on the expansion card retention clamp levers on the inside of the chassis to open the retention clamp (1) as shown below. Figure 5-50 Releasing the retention clamp 5. If the card slot has a latch, release the latch (1), and then carefully lift the card from the chassis (2). Figure 5-51 Removing the expansion card ENWW 6. Install an expansion slot cover if you do not intend to replace the card. 7. Close the expansion card retention clamp.
Installing an expansion card Visit http://www.hp.com/go/quickspecs to learn which graphics cards are supported in the computer, how much memory each graphics card includes, and graphics card power requirements. To install an expansion card: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 68. CAUTION: data loss. Failure to follow the predisassembly procedures can result in equipment damage or 2. Remove the access panel (see Removing the access panel on page 71).
4. Remove the expansion card slot cover by pulling it up, out of the chassis. TIP: Grasp the slot cover between two fingers—one from the inside of the chassis, and one from the outside. Figure 5-53 Removing the slot cover 5. Angle the expansion card to Insert it into the expansion card guide. 6. Align the PCIe card keyway with the slot key, and then firmly seat the card in the slot as shown next. Figure 5-54 Inserting the expansion card 7.
8. Replace the access panel (see Installing the access panel on page 71). 9. Restore all connections and equipment that you removed during the Predisassembly procedures on page 68.
Battery This section describes how to remove and install the battery. The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years. WARNING! This computer includes a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose of in water or fire, or expose battery to temperatures higher than 60°C (140°F).
Installing the battery To install the battery: 1. Confirm the polarity (positive or negative) of the battery to position it correctly in the battery holder. 2. Angle the battery and place the battery edge under the plastic housing tab and press gently until it snaps into place. CPU heatsink This section describes how to remove and install a CPU heatsink. Removing the CPU heatsink To remove a heatsink: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 68.
5. Disconnect the heatsink screws from the system board (1) as shown in the following figure. Figure 5-57 Disconnecting the heatsink screws 6. Before lifting the heatsink, gently twist the heatsink to break the thermal compound between the CPU and the heatsink. 7. Lift the CPU heatsink out of the chassis (2). 8. Use alcohol and a soft cloth to clean the thermal interface residue from the CPU and the heatsink. Let the alcohol on the CPU and CPU heatsink dry completely.
CAUTION: chassis. 9. Do not overtighten the heatsink screws. Overtightening can strip the threads in the Replace the airflow guide. 10. Replace the access panel (see Installing the access panel on page 71). 11. Restore all connections and equipment that you removed during the Predisassembly procedures on page 68.
CPU This section describes how to remove and install a CPU. Removing a CPU To remove a CPU: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 68. CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss. 2. Remove the access panel (see Removing the access panel on page 71). 3. Remove the CPU heatsink (see Removing the CPU heatsink on page 118). 4.
Installing a CPU NOTE: HP recommends that you do not swap processors (CPUs) from one system board to another. To install a CPU: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 68. CAUTION: data loss. Failure to follow the predisassembly procedures can result in equipment damage or 2. Remove the access panel (see Removing the access panel on page 71). 3. Remove the airflow guide. 4.
System board This section describes replacing the system board. Removing the system board To remove the system board: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 68. CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss. 2. Remove the access panel (see Removing the access panel on page 71). 3. Rotate the drive cage upward (see Removing an optical drive on page 80). 4.
Product recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For information about recycling HP components or products, see http://www.hp.com/go/recycle.
6 Diagnostics and troubleshooting This chapter describes the tools available for diagnosing and troubleshooting system issues, and includes these topics: Topics Calling technical support on page 126 Locating ID labels on page 126 Locating warranty information on page 127 Diagnosis guidelines on page 128 Troubleshooting checklist on page 130 HP troubleshooting resources and tools on page 131 Troubleshooting scenarios and solutions on page 134 Self-troubleshooting with HP Vision Diagnostics on page 141 Diagn
Calling technical support At times you might encounter an issue that requires technical support. When you call technical support: ● Have the computer readily accessible. ● Write down the computer serial numbers, product numbers, model names, and model numbers and have them in front of you. ● Note any applicable error messages. ● Note any add-on options. ● Note the operating system. ● Note any third-party hardware or software. ● Note the details of any blinking LEDs on the front of the computer.
In general, the serial number labels can be found on the top panel or on the side of the computer and at the rear of the computer (your computer may look different). Keep this number available when contacting customer service for assistance. A product number is generally located next to the serial number. The COA is used for Windows-preinstalled systems only, and is generally located on the top panel or side of the computer near the serial number label.
Diagnosis guidelines If you encounter a problem with the computer, monitor, or software, the following sections provide a list of general suggestions that help you isolate and focus on the problem before taking further action. Diagnosis at startup ● Verify that the computer and monitor are plugged into a working electrical outlet. ● Remove all diskettes, CDs, or USB drive keys from your system before turning it on. ● Verify that the computer is turned on and the green power light is on.
Diagnosis during operation ENWW ● Look for blinking LEDs on the front of the computer. The blinking lights are error codes that will help you diagnose the problem. Refer to the Diagnostic LED and audible (beep) codes on page 152 section of this document for information on interpreting diagnostic lights and audible codes. ● Press and hold any key. If the system beeps, then your keyboard is operating correctly. ● Check all cables for loose or incorrect connections.
Troubleshooting checklist Before running diagnostic utilities, use the following checklist to find possible solutions for computer or software problems. ● Is the computer and monitor connected to a working electrical outlet? ● Is the computer powered on? ● Is the blue power light illuminated? ● Is the monitor on? ● Is the monitor power LED illuminated? ● If the monitor is dim, adjust the monitor brightness and contrast controls. ● Press and hold any key.
HP troubleshooting resources and tools This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for troubleshooting. HP Support Assistant The HP Support Assistant is a customized HP user interface that enhances the Windows Vista and Win 7 Help and Support Center functions. This customized utility allows you to access specific information about an HP Workstation such as configuration information by clicking Start > Help and Support.
Troubleshooting a problem To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC). The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem with the workstation, complete the following: 1. Visit http://www.hp.com/go/workstationsupport. 2. Under the Business Support Center menu on the left, select Troubleshoot a problem. 3. Under Select your product (center window), select Workstations (under personal computing).
At startup ● Verify that the workstation and monitor are plugged into a working electrical outlet. ● Remove all diskettes, optical disks, and USB drive keys from the drives before powering on the workstation. ● Verify that the workstation is turned on and the blue power light is on. ● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on your system by visiting http://www.hp.com/go/quickspecs.
Customizing the monitor display You can manually select or change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings. To do so, right-click the desktop, then click Properties (for Windows XP) or Personalize (for Windows 7 or Windows Vista) to change display settings. For more information, see the online documentation provided with the graphics controller utility or the documentation that came with your monitor.
Table 6-1 Minor problems (continued) Problem Cause Possible Solution Workstation powered off automatically and the Power LED flashes red 2 times (once every second), followed by a 2second pause, and then two simultaneous beeps sounded. Processor thermal protection is activated. 1. Verify that the computer air vents are not blocked. 2. Open the access panel and press the computer power button. 3. Verify that the system fan is running. 4. Verify that the processor heatsink fan spins.
Solving diskette problems Table 6-2 Diskette problems Problem Cause Solution Diskette drive light stays on. Diskette is damaged. 1. Right-click Start, select Explore, and then select a drive. 2. Select File>Properties>Tools. 3. Under Error-checking, select Check Now. Drive not found. Diskette drive cannot write to a diskette. Cannot format diskette. Diskette is incorrectly inserted. Remove and reinsert diskette. Files on the diskette are damaged. Verify the program diskettes.
Table 6-2 Diskette problems (continued) Problem Cause Invalid system disk is displayed. A diskette that does not contain When drive activity stops, remove the diskette and press the system files needed to start the Spacebar. The computer attempts to boot from the the computer has been inserted next device in the boot order. into the drive. Cannot boot to diskette Solution Diskette error has occurred. Restart the computer by pressing the power button. Diskette is not bootable.
Table 6-3 Hard drive problems (continued) Problem Cause Solution Nonsystem disk or NTLDR missing message. System is trying to start from a nonbootable diskette. Remove the diskette from the drive. System is trying to start from a damaged hard drive. 1. Insert a bootable diskette into the drive and restart the computer. 2.
Table 6-4 Display problems (continued) Problem Cause Solution The display works properly during the POST but goes blank when the operating system starts. The display settings in the operating system are incompatible with your graphics card and monitor. 1. For Windows, restart your computer in VGA mode. 2. After the operating system starts, change the display settings to match those supported by your graphics card and monitor. 3.
Table 6-4 Display problems (continued) Problem Cause Solution Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat-panel monitors using an analog VGA input connection only.) Flat-panel monitor’s internal digital conversion circuits might be unable to correctly interpret the output synchronization of the graphics card. 1.
Table 6-5 Audio problems (continued) Problem Cause Solution Noise or no sound comes out of the speakers or headphones. 1. If you are using digital speakers that have a stereo jack and you want the system to autoswitch to digital, use a stereo-to-mono adapter to engage the auto sense feature, or use multimedia device properties to switch the audio signal from analog to digital. 2. If the headphones have a mono jack, use the multimedia device properties to switch the system to analog out.
the operating system and so make it easy to isolate potential issues that may be operating system related versus hardware.
Use HP Vision Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device. You should run tests, save the test results, and print them so that you have printed reports available before placing a call to the Customer Support Center. NOTE: ENWW Third-party devices may not be detected by HP Vision Diagnostics.
Downloading and accessing HP Vision Diagnostics Follow these steps to download the HP Vision Diagnostics utility from the HP Web site to a DVD or USB, and then use it to perform diagnostics on the computer: 1. Go to http://www.hp.com. 2. Select the Support & Drivers link. 3. Select the Download driver and software radio button. 4. Enter your product number in the text box, and then press Enter. 5. Select your operating system. 6. Select the Diagnostic link. 7.
Accessing HP Vision Diagnostics on the computer The following procedures describe how to access the HP Vision Diagnostics utilities that are included in the computer software. Creating and using a bootable USB key This section describes how to use a USB key to access the HP Vision Diagnostics. NOTE: Using a USB key is the most convenient method to access the HP Vision Diagnostics. 1. In the C:\VisionDiagnostics\ directory, double-click on VisionDiagUSB.exe. A setup menu appears. 2.
User interface The HP Vision Diagnostics application provides six major functions, accessible through Tabs. These functions are: ● Survey — Your current system hardware information. ● Test — List all diagnostics available for your system. Tests are started there. ● Status — This screen shows progress and status of currently running diagnostics. ● History — All past diagnostics runs and status are listed there. ● Errors — All past diagnostics failures are listed there.
ENWW ● Miscellaneous — List any devices or data that doesn't belong to any other Category. ● Processors - Shows system processors. ● Storage — Shows mass storage devices such as floppy drives, optical drives, SATA, SAS hard disk drives and controllers, as well as any RAID arrays. ● System — Shows information about system board devices such as fans and cables.
Test tab The Test tab lists all available diagnostics. The lists have been tailored according to your system configuration. Individual test may be selected or unselected. The following Test Modes exist: ● Quick — This test selection was picked to perform quickly while covering your entire hardware. Test parameters cannot be modified. ● Complete — This test selection offers all available tests and may take a long time to complete. Test parameters cannot be modified.
ENWW 5. Click the Start Test button to start the testing. The Status tab, which allows you to monitor the progress of the tests, is automatically displayed during the testing process. When the tests are complete, the Status tab shows whether the devices passed or failed. 6. If errors are found, go to the Errors tab to display detailed information and recommended actions.
Status tab The Status tab shows the overall progress and status of the test scenario as well as the progress and status of each test. The color coded status are black, blue, green, red, and orange.
● The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware. ● The Warranty ID is a unique error code associated with the specific error on your computer. When contacting the HP Support Center for assistance with a hardware failure, please be prepared to provide the Warranty ID. ● The Clear Errors button will clear the contents of the Error Log.
Saving and printing information in HP Vision Diagnostics You can save the information displayed in the HP Vision Diagnostics Survey, History and Errors tabs to a diskette or a USB flash drive. You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen. 1. Insert a diskette or USB flash drive if running HP Vision Diagnostics from CD. 2. Click Save in the bottom on any of the Survey, History or Errors tabs.
Table 6-7 Diagnostic lights and audible codes (continued) Activity Red Power LED blinks two times, once every second, followed by a two-second pause. Two beeps. Recommended action CPU thermal protection activated by either of the following methods: CAUTION: Internal components might be powered even when the computer is off. To prevent damage, disconnect the computer power cord before you remove a component. ● A fan might be blocked or not turning. 1.
Table 6-7 Diagnostic lights and audible codes (continued) Activity Possible cause Red Power LED blinks seven times, once every second, followed by a twosecond pause. Seven beeps. System board failure (ROM detected failure prior to video). Red Power LED blinks eight times, once every second, followed by a two-second pause. Eight beeps. Invalid ROM based on bad checksum. Recommended action 1. Clear CMOS.
Table 6-8 LED color definitions ENWW LED state LED color System status Solid Blue System is on. Flashing Blue System is in Standby. Solid or flashing Red System has experienced an error. (See POST error messages on page 156.) None No light System is in Hibernate, or is off.
POST error messages The Power-On Self Text (POST) is a series of diagnostic tests that runs automatically when the computer is powered on. Audible and visual messages occur before the operating system starts if the POST encounters a problem.
Table 6-9 POST error messages (continued) Screen message Probable cause Recommended action 164—Memory Size Error Memory configuration is incorrect. 1. Run the Computer Setup (F10) Utility or the Windows utilities. 2. Verify that the memory modules are installed properly. 3. If third-party memory has been added, test the memory configuration using HP memory. 4. Verify the memory module type. 1. Run the Computer Setup (F10) utility or the Windows utilities. 2.
Table 6-9 POST error messages (continued) Screen message Probable cause Recommended action 214—DIMM Configuration Warning DIMMs are not installed correctly (not paired correctly). See the service label on the computer access panel for the correct memory configurations, and reseat the DIMMs accordingly. 216—Memory Size Exceeds Maximum Supported The amount of memory installed exceeds that supported by the hardware. 1. Verify how much memory the computer supports. 2. Remove the excess memory.
Table 6-9 POST error messages (continued) Screen message Probable cause Recommended action 515—CPU Overtemp occurred Insufficient processor cooling or processor defect. 1. If necessary, add a heatsink to the processor and ensure proper operation. 2. Replace the processor. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 516—Chipset fan not detected 517—Low power CPU heatsink(s) detected for high power CPUs Inadequate heatsink is installed.
Table 6-9 POST error messages (continued) Screen message Probable cause Recommended action 919—Multi-Bay Riser Not Connected Multi-Bay riser mechanism is missing or is not connected. 1. Replace or reconnect the missing Multi-Bay mechanism to the system board. 2. Reseat or replace the missing mechanism cable. 920—Fatal error on QPI link X Fatal error detected on QPI link x, where x is 0 or 1. This type of error is identified on the line following the error message.
Table 6-9 POST error messages (continued) ENWW Screen message Probable cause Recommended action 1803—Processor feature set is insufficient for current system settings Processor feature set is insufficient for current system settings. The BIOS settings do not match the support provided by the processor Change the BIOS settings or upgrade the processor. 1804—A processor feature and the memory configuration are incompatible A processor feature is incompatible with the memory configuration.
7 Configuring RAID devices This chapter describes how to configure SATA RAID devices on all Z series computers and includes these topics: Topics Maximum hard drive configurations on page 162 Configuring SATA RAID devices on page 163 For additional information about configuring RAIDs, see http://www.hp.com/support/RAID_FAQs. For information about preparing the computer for RAID configuration, see http://www.hp.com/support/ workstation_manuals.
Configuring SATA RAID devices This section describes how to use the Intel® Rapid Storage Manager option ROM Configuration utility to set up and manage SATA RAID volumes.
Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality. 1. To enter the system BIOS setup, press F10. 2. Use the arrow keys to highlight the desired language, and then press Enter. 3. Use the arrows to highlight Storage>Storage Options, and then press Enter. 4. Use the up or down arrow key to highlight SATA Emulation. 5. Use the left or right arrow key to select RAID+AHCI. 6. To accept the new setting, press F10. 7.
Creating RAID volumes To create RAID volumes, use the Intel Rapid Storage Manager option ROM Configuration utility. 1. To enter the Intel Rapid Storage Manager option ROM Configuration utility, press Ctrl+l when prompted. 2. If required, refer the computer Maintenance and Service Guide to make available enough physical drives to create the RAID volume. 3. Use the up or down arrow key to highlight 1. Create RAID Volume, and then press Enter. 4.
8 Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS, and includes these topics: ● Preparing to configure passwords on page 166 ● Resetting the password jumper on page 167 ● Clearing and Resetting the CMOS on page 167 Preparing to configure passwords The Computer Setup (F10) Utility enables you to create setup and power-on passwords.
Resetting the password jumper Use the following procedure to disable the power-on or setup password features and clear the poweron and setup passwords. WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. CAUTION: When the computer is plugged in, the power supply has voltage applied to the system board, even when the computer is turned off.
WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. CAUTION: When the computer is plugged in, the power supply has voltage applied to the system board, even when the computer is powered off. Failure to disconnect the power cord can result in damage to the system. Static electricity can damage the electronic components of the computer or optional equipment.
5. Select File->Apply Defaults and Exit, and then press F10 to accept. 6. Reset the computer passwords and configuration information, such as the system date and time. NOTE: ENWW This step does not clear the passwords.
A Connector pins Keyboard Mouse RJ-45 Ethernet 170 Appendix A Connector pins Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin 10/100–MbSignal 1000–Mb signal 1 (+) Transmit Data TX/RX 0 + 2 (-) Transmit Data TX/RX 0 – 3 (+) Receive Data TX/RX 1 + 4 Unused TX/RX 2 + 5 Unused RX/RX 2 – 6 (-) Receive Data TX/RX 1 – 7 Unused TX/RX 3 + 8 Unused TX/RX 3 – ENWW
USB Pin Microphone cable, 6.35 MM (1/8 inch) 1 +5 VDC 2 - Data 3 + Data 4 Ground Pin Headphone cable, 6.35 MM (1/8 inch) Audio 2 (Ring) Power 3 (Shield) Ground Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Pin Line-out audio cable, 6.35 MM (1/8 inch) Signal 1 (Tip) Pin Audio line-in cable, 6.
SATA drive Pin Signal Data Cable Pin Signal Pin Power Cable Signal Power Cable S3* A- P3 3.
Display port Pin Signal Pin Signal 1 ML_Lane 0(p) 11 GND 2 GND 12 ML_Lane 3(n) 3 ML_Lane 0(n) 13 GND 4 ML_Lane 1(p) 14 GND 5 GND 15 AUX CH(p) 6 ML_Lane 1(n) 16 GND 7 ML_Lane 2(p) 17 AUX CH(n) 8 GND 18 Hot Plug Detect 9 ML_Lane 2(n) 19 DP_PWR Return 10 ML_Lane 3(p) 20 DP_PWR Main power cable, P1 4 6 1 3 Pin Signal Color 1 GND Black 2 GND Black 3 –12V Dark blue 4 12V-Main Yellow 5 12V-Main Yellow 6 12Vsb Purple PWRCMD—Power command, P2 ENWW
PWRCMD—Power command, P2 4 PWROK Gray 5 GND Black 6 PSU_DETECT (empty) CPU power cable, P3 Pin Color Signal 1 BLK GND 2 BLK GND 3 BRN 12V CPU 4 BRN 12V CPU CAUTION: Never connect the PCIe power cable to the system board when power is on. If you do so, the system board can be damaged and the warranty voided. Ensure that you can tell which power cable connects to the PCIe x16 graphics card and which power cable connects to the system board.
Internal USB 2 2x5 Pin Signal 1 +5V 2 +5V 3 USB7# 4 USB8# Possible equipment damage. 5 USB7 The 2x5 connector can be mated to either a wide 2x5 option cable connector or a narrow 1x5 option cable connector. 6 USB8 7 GND To prevent damage to the connectors, always connect a narrow 1x5 option cable connector to pins 1,3,5, and 7 only of the 2x5 connector (pin 9 is not keyed on the connector).
B System board designators This appendix describes the system board designators for this computer.
Designator Silk screen Component/Description P160 SATAPWR1 HDD power (black) XBT1 XBT1 BAT Battery holder XMM1 - XMM4 XMM1 - XMM4 Memory slots DIMM1 - DIMM4 XU1 ENWW XU1 Primary CPU socket 177
C Routine Care General cleaning safety precautions ● Never use solvents or flammable solutions to clean the computer. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ● Always unplug the computer before cleaning the keyboard, mouse, or air vents. ● Always disconnect the keyboard before cleaning it. ● Wear safety glasses equipped with side shields when cleaning the keyboard.
● Clean under a key with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Allow the parts to air dry before reassembly. ● Use tweezers to remove any fibers or dirt in confined areas. Cleaning the monitor ● Follow the safety precautions presented in the Service Considerations section before cleaning the computer.
D Locating HP resources This section provides information on the following HP resources for your computer: Topics Product information on page 181 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number and Certificate of Authenticity labels ● Linux Product support on page 182 ● Additional information ● Technical support ● Business Support Center ● IT Resource Center ● HP Service Center ● HP Business and IT Services ● Warranty information Product docum
Product information Table D-1 Product information Topic HP Cool Tools Location Most HP Microsoft Windows computers are preloaded with additional software that is not automatically installed during first boot. Additionally, a number of valuable tools on your computer are preinstalled that may enhance system performance.
Product support Table D-2 Product support Topic Additional information Location For online access to technical support information and tools, see www.hp.com/go/bizsupport. Support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services.
Product documentation Table D-3 Product documentation Topic Location HP user documentation, white papers, and third-party documentation For the latest online documentation, see http://www.hp.com/go/bizsupport. Product notifications Subscriber's Choice is an HP program that allows you to sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. Sign up at http://www.hp.com/go/ subscriberschoice/.
Product diagnostics Table D-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Diagnostics utility can be downloaded from the HP Web site. To use this utility, refer to the appropriate section of the computer Maintenance and Service Guide. Audible beep and LED code definitions Refer to the appropriate section of the computer Maintenance and Service Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the computer.
Product updates Table D-5 Product updates Topic Software, BIOS, and driver updates Location See http://www.hp.com/go/bizsupport to verify that you have the latest drivers for the computer. To locate the current computer BIOS on your Microsoft Windows computer, select Start>Help and Support>Pick a Task>Use Tools to view...>Tools>My Computer Information>View general system information.... Operating system ENWW For information on operating systems supported on HP computers, see http://www.hp.com/go/wsos.
Index A Appendices Connector pins iii System board designators iii B BIOS Determining version 20 Updating 21 BIOS ROM 28 C Cable management 93 Computer Setup (F10) Utility Menu description 29 Configuring RAID devices SATA RAID 162 Connector pins Audio line-in 171 Audio line-out 171 CPU power cable 174 Display port 172 Ethernet 170 Headphone 171 Internal serial 175 Internal USB 174, 175 Keyboard 170 Main power cable 173 Microphone 171 Mouse 170 Rear system fan 175 SATA drive 171 USB 171 VGA 172 D Desktop man
R Red Hat Linux Setting up 16 removal and replacement drives 76 removing bezel blanks 78 Replacing components Access panel 71 access panel sensor 74 access panel solenoid 76 Battery 65 cable lock 69 Component locations 66 computer speaker 100 CPU 121 CPU heatsink 118 Disassembly order 69 Front panel I/O device 96 Memory 2 PCIe card 112 Power connections 94 Power supply 101 Predisassembly 68 Service considerations 59 Slot identification 110 System board 123 System fan 103 RestorePlus! 23 Restoring the operat