HP xw9400 Workstation Service and Technical Reference Guide User Guide
Copyright Information Warranty Trademark Credits © 2006 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Table of contents 1 Product overview Product features ................................................................................................................................... 2 Exploded view ...................................................................................................................... 2 Front panel components ..................................................................................................... 3 Rear panel components .......................................
Restoring from the HP Backup and Recovery Manager restore point CD/DVDs ................................................................................. 20 Restoring from the HP Backup and Recovery Manager restore point on the Recovery Partition ........................................................ 20 Reclaiming hard disk space from the recovery partition ................................... 20 Ordering backup software .................................................................................
Security lock (optional) ...................................................................................... 47 Universal chassis clamp lock (optional) ............................................................ 47 Access panel key lock ....................................................................................... 47 Fault notification and recovery ........................................................................................... 47 Drive Protection System .............................
PCI Express ..................................................................................................... 75 Removing PCI or PCI Express cards ............................................................... 76 PCI or PCI Express installation ......................................................................... 77 Front fan removal .............................................................................................................. 78 Battery .............................................
Solving audio problems .................................................................................................. 119 Solving printer problems .................................................................................................. 120 Solving keyboard and mouse problems ........................................................................... 121 Solving front panel component problems ........................................................................
Initial troubleshooting ....................................................................................................................... 180 No power .......................................................................................................................................... 181 No power, part 1 .............................................................................................................. 181 No power, part 2 ...............................................................
1 Product overview This chapter presents an overview of the hardware components of the HP Workstation.
Product features Exploded view The following image shows a typical HP xw9400 Workstation (drive configurations can vary). For complete and current information on supported accessories and components, see http://partsurfer.hp.com.
Front panel components The following image shows a typical HP xw9400 Workstation. Drive configurations can vary. Figure 1-2 Front panel components Table 1-2 Front panel components Item ENWW Symbol Description Item Symbol Description 1 Optical drive 6 Headphone connector 2 5.25-inch drive bay 7 USB 2.
Rear panel components Figure 1-3 Rear panel components Table 1-3 Rear panel components Item Symbol* Description Item Symbol Description 1 Power cord connector 10 Graphics adapter 2 Built In Self Test (BIST) LED 11 Audio line-in connector 3 Serial connector 12 RJ-45 network connectors 4 SPDIF OUT** 13 IEEE-1394a connector 5 Keyboard connector 14 Mouse connector 6 USB 2.
Serial number and COA label location Each workstation has two unique serial number labels. Systems preinstalled with Microsoft® Windows® XP also have a certificate of authentication (COA) label (2). The serial number labels (1) are located on the side panel of the unit and on the rear panel. Keep the serial number available when contacting customer service for assistance.
Product specifications The following table lists the physical dimensions. Table 1-4 Physical characteristics Weight (depending on configuration) 18-27.7 kg (39.6-61.1 lb.) Tower dimensions 455 mm (17.9 in.) tall, 210 mm (8.3 in.) wide, 525 mm (20.7 in.) deep Rack mount dimensions (top 210 mm (8.3 in.) tall, 440 mm (17.3 in.) wide, 525 mm (20.7 cover and foot removed) in.) deep Power supply and cooling This section describes power supply specifications.
Table 1-6 Current specification (continued) Current Continuous Description 12 V CPU1 16.7 A Input to onboard regulators that supply power for CPU1 and the chipset 12 V-M 18.6 A Input to onboard regulators that supply power for memory 12 V-B 15.7 A Used with PCI, fans, onboard logic, and audio regulators 12 V-D 10.0 A Used with storage (disk, optical, floppy) 12 V-G 12.5 A Used with PCI Express x16 auxiliary connectorss V12N 0.3 A Used by PC 5 VSB 2.
Table 1-7 Power supply specifications (continued) FEMP standby power compliant @ 115 V No (<2W @ 115 V in S5–Power Off) Power consumption in ES mode <10 W Suspend to RAM (S3) (Instantly Available PC) Power consumption and cooling The following table shows the primary power consumption for an example configuration: ● Two Opteron 2216 processors, 2.
NOTE When you power down your workstation with the power button on the front panel, the power consumption falls below 10 W. To reach zero power consumption, unplug the workstation from the power outlet or use a power strip with a switch. For additional information on power-saving features, see your operating system documentation.
Table 1-10 Environmental Specifications (continued) Temperature (non-operating) -40° to 140° F (-40° to 60° C) Humidity (operating) 8% to 85% RH, non-condensing Humidity (non-operating) 8% to 90% RH, non-condensing Maximum Altitude (operating) 0 to 10,000 ft. (3,048 m) Maximum Altitude (non-operating) 0 to 30,000 ft.
NOTE If a graphics card requiring more than 75W is installed in Slot 2, HP recommends not using slot 3, which is the PCI slot below the graphics slot. If a graphics card requiring more than 75W is installed in slot 5, HP recommends not using slot 6, which is the PCI-X 100 slot below the graphics slot. In addition to these slot power specifications, the overall power consumption of the system (including I/O cards, processors, memory, and drives) must not exceed the maximum ratings of the system power supply.
Chipkill support Chipkill is a form of advanced Error Checking and Correcting (ECC) computer memory technology. The HP xw9400 Workstation supports 128-bit Chipkill ECC memory functionality. Standard ECC functionality detects and corrects single bit data errors in memory systems. But Chipkill offers greater memory error protection by providing error correction for up to 4-bit errors within the same symbol (nibble boundary). Chipkill cannot correct any random four bits across 128 bits.
Energy Star® The Energy Star program, a government-backed initiative, promotes energy efficiency by identifying ways to reduce energy consumption. Select HP workstations participate in the Energy Star program. NOTE Energy Star is not supported on Linux-based workstations. For those workstations that support Energy Star and have it enabled, the power management features are set as follows: ● The monitor goes into power savings mode after 20 minutes of inactivity.
14 Chapter 1 Product overview ENWW
2 Installing or restoring the operating system This chapter describes the installation and restoration of the operating system. ● Installing the operating system and software on page 16 ● HP software on page 18 ● Restoring the operating system on page 19 ● Protecting the software on page 22 If your workstation was shipped with a preinstalled operating system, it is configured automatically the first time your workstation is powered on. This process may take a few minutes.
Installing the operating system and software The following sections discuss operating system and HP software installation procedures. Microsoft Windows XP Professional The first time you power on your workstation, you are prompted to select a language for the operating system. After selecting the language, read and follow the instructions on the screen to complete the installation of the operating system. This process takes approximately 10 minutes, depending on the system hardware configuration.
Linux-enabled workstations Linux-enabled workstations are not preinstalled with Linux. They require the HP Installer Kit for Linux and the purchase of a Red Hat box set. The Installer kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat box set that have been verified to work on HP workstation hardware. Verifying hardware compatibility To determine which Linux versions have been verified to work on HP workstation hardware: 1. Go to http://www.hp.
HP software The following HP software may be installed on your workstation depending on the operating system and options: ● Computer Setup (F10) Utilities and diagnostic features ● HP Support Software including device drivers ● Security Management tools ● Software Support Management tools Additional software is available for download: ● HP Client Manager Software is available at http://www.hp.com/go/easydeploy. ● System Software Manager is available at http://www.hp.com/go/ssm.
Restoring the operating system This section describes how to restore the Windows and Linux operating systems. Restoring the Windows operating system Your workstation has a several methods to restore your Windows XP operating system to a near-factory state, or to the state of the system at a predefined snapshot in time. Your system has a recovery partition on the system hard drive that contains software and data required for the restore process as described in the following sections.
HP Backup and Recovery Manager restore points HP Backup and Recovery Manager is preinstalled on your workstation. This software allows you to backup and restore your system and data. You will be prompted to make RestorePlus! CDs at the first boot of the system. An Initial Restore Point (IRP) will be created automatically. This restore point is a complete snapshot of the system partition at the time the IRP was created.
NOTE Before calling HP to order the software, be sure to have the serial number of your workstation available. See Serial number and COA label location on page 5 for details. Restoring the Linux operating system NOTE To restore the Linux operating system, the HP Driver CD and Red Hat box set are required. Download the latest HP Driver CD to get any new enhancements. For preloaded Linux systems, an icon called Red Hat ISO's is available on the desktop. Click this icon to go to the /iso directory.
Protecting the software To protect software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files.
3 System management This section describes the various tools and utilities that allow for the system management of the workstation.
Computer Setup (F10) Utility The Computer Setup Utility enables you to: 24 ● Change current settings from the factory default settings. ● Modify or restore factory default settings. ● Determine if all of the devices installed on the workstation are recognized by the system and functioning properly. ● Determine information about the operating environment of the workstation. ● Solve system configuration errors detected but not automatically fixed during the Power-On SelfTest (POST).
BIOS ROM The BIOS of the computer is a collection of programs stored as firmware in ROM. The BIOS ROM includes such functions as POST, PCI device initialization, Plug 'n' Play support, power management activities, and the Computer Setup Utility.
4. Use the left and right arrow keys to select the appropriate heading. Use the up and down arrow keys to select the option you want, and press Enter. 5. To apply and save changes, select File>Save Changes and Exit. ● If you have made changes that you do not want applied, select File>Ignore Changes and Exit. ● To reset to factory settings, select File>Default Setup>Restore Factory Settings as Default. Press F10 to accept the changes. Click File>Apply Defaults and Exit.
Table 3-1 Computer Setup Utility menu descriptions (continued) Heading Option Description Storage Device Configuration Lists all installed non-SAS and non-SATA storage devices. When a device is selected, detailed information and options are displayed. CD-ROM Identifies the optical drives on the system. Diskette (for legacy diskette drives only) Identifies the highest capacity media type accepted by the diskette drive. Options are 3.5" 1.44 MB, 5.25" 1.2 MB, and Not Installed.
Table 3-1 Computer Setup Utility menu descriptions (continued) Heading Option Description Storage Options Removable Media Boot Enables/disables ability to boot the system from removable media. Legacy Diskette Write Enables/disables ability to write data to legacy media. BIOS DMA Data Transfers Enables/disables DMA transfers for IDE and SATA devices when possible during POST to increase transfer speed. SATA Controller #0 Enables/disables SATA controller 0.
Table 3-1 Computer Setup Utility menu descriptions (continued) Heading Option Description Security Setup Password Enables you to set and enable setup (administrator) password. NOTE If the setup password is set, you must enter Computer Setup Utility to change it, flash the ROM, and make changes to certain plug-and-play settings under Windows. Power-On Password Enables you to set and enable the power-on password.
Table 3-1 Computer Setup Utility menu descriptions (continued) Heading Option Description Advanced ** Power-On Options POST Mode (QuickBoot, FullBoot, or FullBoot every 1–30 days) Quick boot is faster by skipping some steps such as the full memory test. POST Messages (Enable/Disable). When enabled, POST displays non-error messages to the screen. F9 Prompt (Displayed/Hidden) Displays F9=Boot Menu during POST.
Table 3-1 Computer Setup Utility menu descriptions (continued) Heading Option Description When awakening from the ACPI S3 state, reset IDE hard drive before returning to the OS. ACPI S3 PS2 Mouse Wake Up (Enable/Disable) Allow the mouse to awaken the system from the ACPI S3 state. USB Wake on Device Insertion (Enable/Disable) Awaken the system from ACPI S3 state on USB device insertion. Execute Memory Test System re-boots and executes the memory test.
Table 3-1 Computer Setup Utility menu descriptions (continued) Heading Option Description I/O** APIC Interrupts APIC Allow manual configuration of system IRQs. For more details on using this feature and on maximizing interrupt performance, refer to the Optimizing APIC Interrupt Assignments on the xw9400 white paper available at http://tclperf.fc.hp.com/performance_briefs/index.htm. Onboard Devices Disable or set IRQ, DMA, and I/O Range values for legacy devices.
Table 3-1 Computer Setup Utility menu descriptions (continued) Heading Option Description For PCI Express slots, the available option is Option ROM Download. For PCI and PCI-X slots, the available options are Option ROM Download and Latency Timer. * Available on select models. ** These options should be used by advanced users only.
Desktop management HP Client Management Solutions (available for download from http://www.hp.com/go/easydeploy) provides standards-based solutions for managing and controlling workstations in a networked environment.
To initiate Remote System Installation, press F12 when F12=Network Service Boot appears in the lower-right corner of the HP logo screen. Follow the on-screen instructions to continue the process. The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot.
● ● Help desk and problem resolution ● Managing help desk tickets ● Remote troubleshooting ● Remote problem resolution ● Client disaster recovery Software and operations management ● Ongoing desktop management ● HP system software deployment ● Application self-healing See http://h18000.www1.hp.com/im/prodinfo.
ROM flash The workstation comes with a programmable flash ROM. By establishing a setup password in the Computer Setup Utility, you can protect the ROM from being unintentionally updated or overwritten, which is important to ensure the operating integrity of the workstation. Should you need or want to upgrade the ROM, you can: ● Order an upgraded ROMPaq diskette from HP. ● Download the latest ROMPaq images from HP driver and support page, http://www.hp.com/ support/files.
When the Boot Block detects an invalid system ROM, the System Power LED blinks red eight times, once every second, followed by a two-second pause. Also, you will hear eight beeps that correspond to the blinks. A Boot Block recovery mode message is displayed on the screen (some models). To recover the system after it enters Boot Block recovery mode: 1. If a removable medium is loaded in the workstation, remove it and power down the workstation. 2.
Copying to a single workstation CAUTION A setup configuration is model-specific. File system corruption can result if the source and target workstations are not the same model. For example, do not copy the setup configuration from an HP xw6200 Workstation to an HP xw9400 Workstation. 1. Select a setup configuration to copy, then shut down the workstation. 2. Reboot the workstation. 3. As soon as the screen illuminates, press and hold the F10 key until you enter the Computer Setup Utility.
NOTE If you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility. If you are using a PS/2 keyboard, disregard the keyboard error message that might appear. 5. Insert the diskette or USB. 6. Click File>Replicated Setup>Save to Removable Media. Follow the instructions on the screen to create the configuration diskette or USB. 7. Download a BIOS utility for replicating setup (repset.
different from the version included with the workstation, you must install corresponding device drivers and utilities to ensure that all features are supported and functioning properly. HP has made the task of locating, accessing, evaluating, and installing the latest support software easier. You can download the software from http://www.hp.com/support.
Table 3-3 Security features overview Feature Purpose How It Is Established Removable Media Boot Control Prevents booting from the removable media drives. Computer Setup Utility Menu. Serial, Parallel, USB, or Infrared Interface Control Prevents transfer of data through the integrated serial or USB interfaces. Computer Setup Utility menu. Power-On Password Prevents use of the workstation until the password is entered. This can apply to both initial system startup and restarts.
NOTE System Software Manager and HP Client Manager Software allow remote management of setup passwords and other BIOS settings in a networked environment. For more information, see http://www.hp.com/go/easydeploy. Establishing a setup password in the Computer Setup (F10) Utility Establishing a setup password through the Computer Setup Utility prevents reconfiguration of the workstation (through use of the Computer Setup Utility) until the password is entered.
3. Select Security>Power-On Password, and follow the on-screen instructions. 4. Before exiting, select File>Save Changes and Exit. Entering a power-on password To enter a power-on password: 1. Power on or restart the workstation. 2. When the key icon appears on the monitor, enter the current password, and press Enter. NOTE Type carefully. For security reasons, the characters you enter do not appear on the screen. If you enter the password incorrectly, a broken key icon appears. Try again.
3. When the key icon appears, enter the current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown: current password/new password/new password NOTE Type carefully. For security reasons, the characters you enter do not appear on the screen. 4. Press Enter. The new password takes effect the next time you power on the workstation.
Table 3-4 National keyboard delimiter characters (continued) Arabic / Greek - Russian / Czech - Korean / Taiwanese / Danish - Latin American - Thai / French ! Norwegian - Turkish . French Canadian é Polish - U.K. English / German - Portuguese - U.S. English / * For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia. Clearing passwords If you forget your password, you cannot access the workstation.
3. Select Security>Smart Cover>Cover Removal Sensor, then side access panel, and follow the on-screen instructions. 4. Select File>Save Changes and Exit. Cable lock provision (optional) The rear panel of the chassis can accommodate a cable lock accessory that allows the workstation to be physically secured to a work area. Security lock (optional) This optional feature prevents entire system theft and discourages access panel removal.
Thermal sensors A thermal sensor is a hardware and software feature that tracks temperature. When combined with HP Client Manager Software, a thermal sensor notifies the network administrator when a normal temperature range is exceeded. For example, a thermal sensor monitors processor temperature. If processor temperature remains too high, the system eventually shuts down.
4 Removal and replacement procedures This chapter describes removal and replacement procedures of most internal components.
Service considerations The following sections discuss service considerations that should be reviewed and practiced before removing and replacing any system components. WARNING! When lifting or moving the workstation, do not use the front bezel as a handle or lifting point. Lifting the workstation from the front bezel or lifting it incorrectly can cause the unit to fall and harm the user and damage the workstation. To properly and safely lift the workstation, lift it from the bottom of the unit.
Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● Transport products in static-safe containers, such as tubes, bags, or boxes, to avoid hand contact. ● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Cables and connectors Cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector or pull strap whenever possible. In all cases, avoid bending or twisting the cables, and be sure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
Customer Self Repair Customer Self Repair (CSR) enables you to obtain replacement parts and install them yourself on your workstation. See http://www.hp.com/go/selfrepair/ for more information.
Pre-disassembly procedures After shutdown, perform the following steps before servicing the workstation: ENWW 1. Remove or disengage any security devices that prohibit opening the workstation. 2. Close any open software applications. 3. Remove any diskettes or CDs from the workstation. 4. Exit the operating system. 5. Shut down the workstation and any peripheral devices that are connected to it. 6. Disconnect the power cord from the electrical outlet and then from the workstation. 7.
System board components The following image shows the system board connectors and sockets on the HP xw9400 Workstation.
Table 4-3 System board components (continued) Item Description Item Description Item Description Item Description 8 IEEE 1394/USB 20 PCI-X 100/133 32 Serial ATA (SATA) 44 Battery 9 LAN/USB 21 CD audio 33 Hard disk activity LED 45 CPU0 10 Chassis fan 22 Auxiliary audio 34 Password jumper 46 CPU1 fan 11 LAN/USB 23 Front audio 35 Crisis recovery jumper 47 Memory power 12 Audio 24 Front IEEE 1394 36 PCI fan * The PCI Express x16 is a PCI Express x16 connector that h
System board architecture The following image shows the HP xw9400 Workstation block diagram.
Removing and replacing components This section discusses the procedures necessary to remove and install various hardware components on your workstation. Before servicing or upgrading your workstation: 1. Review the safety precautions and the Service considerations on page 50, as well as the Safety and Regulatory Information. 2. Locate and clear a suitable work area. 3. Shut down the system and remove power from the unit. 4. Gather your tools. 5. Remove all security devices. 6. Service your unit.
Power button and front speaker (Power button assembly and system speaker on page 65) Optical drive (Optical drive on page 83) Diskette drive (Diskette drive (optional) on page 84) Bezel blanks (Bezel blanks on page 63) Power supply (Power supply on page 67) System fan (System fan on page 67) Memory fan (Memory fan on page 68) Memory (Memory on page 69) Front fan removal (optional) (Front fan removal on page 78) Battery (Battery on page 80) Hard drive (Hard drive on page 87) CPU heatsink (Removing the CPU he
Security lock (optional) If a security padlock is installed, remove it before servicing the unit. To remove the padlock, unlock it and slide it out of the padlock loop as shown in the following image. Figure 4-3 Removing the security lock Cable lock (optional) If a cable lock is installed, remove it before servicing the unit. To remove the cable lock, unlock it and pull it out of the cable lock slot as shown in the following image.
WARNING! Before removing the workstation access panel, be sure that the workstation is powered off and that the power cord is disconnected from the electrical outlet. 1. Disconnect power from the system. 2. If a lock is present, unlock the access panel (Access panel on page 61). The keys are on the rear panel (Rear panel components on page 4). Also, unlock any other locks that are present (Kensington, or Padlock). 3. Pull up on the handle and lift off the cover.
Figure 4-6 Opening the front bezel Bezel blanks To remove the bezel blanks: 1. Disconnect power from the system, ( Pre-disassembly procedures on page 55), remove the access panel, and remove the front bezel (Front bezel on page 62) 2. Remove the bezel blanks by squeezing in on the tabs (1) and pulling in the bezel blanks (2).
Hood sensor (Smart cover sensor) To remove the hood sensor: 1. Disconnect power from the system ( Pre-disassembly procedures on page 55) and remove the access panel (Access panel on page 61). Remove the front bezel. Lay the workstation on its side with the system board facing up. 2. Remove the two hood sensor bracket screws, and remove the bracket and sensor as a unit. Figure 4-8 Removing the hood sensor To replace the hood sensor, reverse the previous steps.
5. Pull the bracket away from the front panel I/O device assembly. Figure 4-9 Removing the front panel I/O device assembly 6. Slide the front panel cables through the chassis and out the front of the unit. To replace the front panel I/O device assembly, reverse the previous steps. Power button assembly and system speaker The power button and the system speaker are part of the same assembly. To remove the power button: ENWW 1.
6. Dislodge the metal clip from the chassis by rocking the power button back and forth. Then slide the power button assembly (2) out from the front of the chassis. Figure 4-10 Removing the power button assembly To remove the speaker: 1. Disconnect the speaker cable from the in-line front panel I/O device assembly cable, if you have not already done so. 2. Slide the speaker away from the three flanges and remove it from the chassis.
Power supply 1. Disconnect power from the system ( Pre-disassembly procedures on page 55), and remove the access panel (Access panel on page 61). Place the workstation on its side with the system board facing up. 2. Disconnect the three power supply cable connectors from the system board. NOTE Cable ties and cable clips may be present. 3. Disconnect the power supply connections from the optical drives, diskette drive, hard drives, and graphics card (select models only). 4.
3. Press down on the ribbed portion of the system fan housing (2), rotate the fan housing down, and lift the unit out of the chassis. Figure 4-13 Removing the system fan To replace the system fan, reverse the previous steps. CAUTION When installing the system fan, be sure that the fan is situated so that the airflow direction is going out of the chassis to avoid overheating. Memory fan To remove the memory fan: 1.
3. Press the green tab in on the memory fan housing (2) and lift the unit out of the chassis (3). Figure 4-14 Removing the memory fan To replace the system fan, reverse the previous steps.
Removing memory module 1. Disconnect power from the system ( Pre-disassembly procedures on page 55), and remove the access panel (Access panel on page 61). Place the workstation on its side with the system board facing up. CAUTION To ensure that memory modules are not damaged during removal or installation, power off the workstation and unplug the power cord from the AC power outlet. Wait until the LED on the back of the power supply turns off before removing memory.
4. Lift the DIMM straight up, and remove it from the unit (2). Figure 4-16 Removing DIMM NOTE DIMMs and DIMM sockets are keyed for proper installation. Be sure these guides align when installing a DIMM. Installing a memory module NOTE HP only ships DIMMs that are electrically and thermally compatible with this product. Because third-party DIMMs might not be electrically or thermally compatible, they are not supported by HP. 1.
2. Depress the green tabs on the memory fan housing (1) and lift the unit out of the chassis (2). Figure 4-17 Removing the memory fan 3. Gently push out on the socket levers. 4. Prepare to load memory modules in valid configurations: ● DIMMs must be loaded in matched pairs. ● If loading two DIMMs, install them in slots 1a/1b. ● If loading four DIMMs, install them in slots 1a/1b and 2a/2b for a dual CPU system, or in 1a/ 1b and 3a/3b for a single CPU system.
The BIOS generates warnings/errors on invalid memory configurations. ● If BIOS cannot obtain a valid memory configuration, it will halt the system with a diagnostics 2006 code for memory error (five beeps and blinks). ● If memory node interleave is enabled but the memory installed on the two CPUs is not equal, BIOS will report a warning during POST (“215-Cannot Interleave Unequal Memory Nodes”). The system can still boot in this condition.
Removing the PCI retainer 1. Disconnect power from the system ( Pre-disassembly procedures on page 55), and remove the access panel (Access panel on page 61). Place the workstation on its side with the system board facing up. 2. For both short and tall cards, press in on the sides (1) of the retainer, and rotate it (2) out of the chassis. Figure 4-20 Removing the short or tall card PCI retainer Installing the PCI retainer 1.
2. For both short and tall PCI cards, attach the hooks of the PCI retainer (1) under the slots on the rear of the chassis, and then rotate the retainer down until the retainer arm (2) supports the card. Figure 4-21 Installing the short or tall card PCI retainer PCI retention clamp 1. Disconnect power from the system ( Pre-disassembly procedures on page 55), and remove the access panel (Access panel on page 61). Place the workstation on its side with the system board facing up. 2.
directions simultaneously. This bandwidth is not affected by what is happening on other PCI Express buses or legacy PCI/PCI-X buses (provided that total bandwidth can be handled by the CPU and the memory subsystem.) The transmission protocol is somewhat similar to that used for a LAN connection and contains error correction and detection, packet addressing, and other network features. PCI Express improves system attributes.
3. Lift the PCI card out of the chassis (2). If removing a PCI Express high-end graphics card, remove the auxiliary power supply cable (not illustrated) if required, and move the lever to release the card (3) and lift it out of the chassis. Store the card in an anti-static bag. Figure 4-23 Removing PCI or PCIe card 4. For cards with extenders, release the PCI Express slot latch (1) and lift up slightly. Press the clip on the card guide (2) and lift the card out of the chassis (3).
3. Remove the PCI slot cover (2). 4. Lower the PCI (3) or PCI Express (3) card into the chassis. Verify that the keyed components of the card align with the socket. If installing a card with an auxiliary power connector, plug in the power supply cable or adapter cable supplied with the card (4). 5. Ensure that all cards are properly seated, and close the PCI retention clamp. Figure 4-25 Installing PCI or PCIe card Front fan removal To remove the front fan: 78 1.
4. Release the two card guide latches (1), pivot the card guide toward the system board (2), and lift it out of the chassis (3). Figure 4-26 Removing card guide 5. Remove the fan from the card guide by releasing the two latches and applying outward pressure on the card guide while lifting the fan away. Figure 4-27 Removing fan from card guide To install the front fan: 1. Place the fan in the card guide with the fan label facing into the card guide, and the fan protector screen facing outward. NOTE 2.
3. Set the front fan in the card guide and snap the fan into place. Figure 4-28 Installing the fan in card guide 4. Lower the card guide with installed fan into the chassis. Place the card guide tabs into the chassis slots and snap the card guide into place. 5. Plug the front fan cable into its connector on the system board. Battery CAUTION Before removing the battery, be sure your CMOS settings are backed up because all CMOS settings are lost when the battery is removed.
Figure 4-29 Removing the battery To install the battery, slide the battery into the holder until it snaps into place. Power connections to drives For help in identifying power cables, refer to the following figure and table. Route or tie cables so that they cannot interfere with the CPU heatsink fans.
Figure 4-30 Identifying correct power connections Table 4-6 Power connector descriptions Connector 82 Description P1 24-pin main power connector P2 4-pin memory power connector P3 8-pin processor power connector P4–P8 SATA and IDE ODD/ accessory power connectors P9 Diskette connector P10–P14 HDD connector P15 PCIe connector P16 PCIe connector Chapter 4 Removal and replacement procedures ENWW
Optical drive Your workstation might have a SATA or an IDE optical drive. To remove the optical drive: 1. Disconnect power from the system ( Pre-disassembly procedures on page 55). Remove the access panel (Access panel on page 61) and the front bezel (Front bezel on page 62). 2. Disconnect the audio (1), data (2), and power (3) cables from the drive. The connector colors might be different than illustrated. NOTE The audio cable is only required for Linux-based systems.
To replace an optical drive: 1. Lift the green drivelock release lever while sliding the optical drive into the bay. When the optical drive is partially inserted, release the drivelock release lever, and slide the drive completely into the bay until the drive is secured. CAUTION Ensure that the optical drive is secure. Failure to do so can cause damage to the drive when moving the workstation. 2. Connect the power, data , and audio (if required) cables to the drive and workstation.
2. Disconnect the cables from the back of the diskette drive. Figure 4-34 Disconnecting cables from the diskette drive 3. While lifting the green drivelock release tab, slide the drive forward out of the chassis.
4. Remove the diskette drive from its bracket by removing the two M3 screws in the rear-most holes and pulling the diskette drive from the bracket. Figure 4-36 Removing the diskette drive from the bracket To replace a diskette drive: 1. Slide the diskette drive into the bracket, and secure it with two M3 screws. 2. While lifting the green drivelock release tab, slide the drive into the chassis. 3. Route the diskette drive data cable between the system board and the hard drive cage.
Hard drive Replacing a hard drive For more information on SATA hard drives and the SATA RAID configuration, see SATA devices on page 145. Removing a hard drive 1. Disconnect power from the system ( Pre-disassembly procedures on page 55), and remove the access panel (Access panel on page 61). 2. Disconnect the cables from the hard drive. 3. Push in on the green drivelock release tabs, and pull the hard drive out of the chassis.
Installing a hard drive 1. Select a drive bay in which to install the drive. If installing more than one hard drive, use the hard drive order shown in the following image. Figure 4-39 Identifying hard drive installation order 2. Squeeze the green tabs, and slide the rails out of the empty bay. 3. Attach the rails to the hard drive. Align the pins on the rails with the hard drive holes, and snap the rails into place. Figure 4-40 Attaching rails to the hard drive 4.
5. Attach a data cable from a SATA connector on the system board to the hard drive, and attach a power cable to the drive. Figure 4-41 Replacing the SATA hard drive 6. For a SAS hard drive, attach a SAS/SATA adapter to the connector on the hard drive. Attach a data cable from a SAS connector on the system board to the hard drive, and attach a power cable to the drive.
Installing a hard drive In the fifth hard drive bay To install a hard drive into fifth HDD bay: 1. Place the workstation on its side, and remove the three drive screws that are located on the bottom of the chassis. Figure 4-43 Installing screws for the hard drive in the fifth hard drive bay 2. Insert the drive into bay 5, and align the holes in the bottom of the hard drive with the screw holes at the base of the chassis. 3.
Processor heatsink Removing the CPU heatsink NOTE The following illustrated CPU heatsink is typical of what you might have in your workstation. Be aware that different variations of the CPU heatsinks exist, but the overall procedures listed are sufficient to assist you in removing the CPU heatsink. 1. Shut down the workstation, and disconnect power from the system ( Pre-disassembly procedures on page 55).
4. Before lifting the heatsink, carefully break the adhesive compound between the CPU heatsink and processor by moving the heatsink back and forth or twisting it (2). Figure 4-46 Removing the CPU heatsink from the system board 5. Use alcohol and a soft cloth to clean all of the thermal interface material residue from the CPU heatsink and processor. CAUTION Allow the alcohol on the processor and CPU heatsink to dry completely. Replacing the CPU heatsink 1.
4. Connect the CPU heatsink fan connector to the system board (2). Figure 4-47 Replacing the CPU heatsink on the system board 5. Insert and tighten the two CPU heatsink screws. First, tighten both screws partially so that the CPU heatsink remains level. Next, fully tighten one screw (1), then fully tighten the remaining screw (2). Tighten to a torque setting of 6 in-lb.
Processor Removing the processor CAUTION Use extreme care when installing or removing a processor. The exposed socket pins are extremely fragile. Damaged sockets will require a board replacement. Lift the processor out of the socket— do not slide the processor on the socket. When installing a processor, align the dimples on the side of the processor with the notches in the socket. 1. Disconnect power from the system ( Pre-disassembly procedures on page 55).
3. Lift the processor straight out of the socket. Figure 4-50 Lift the processor from the socket CAUTION To avoid bending the socket pins, keep the processor perfectly flat when removing or installing it. NOTE Store the processor in a static-free, safe place where it will not be damaged. 4. In some workstation configurations, a bypass board may be installed in the socket instead of a processor. Remove the bypass board by lifting it straight out of the socket.
Replacing the processor CAUTION Use extreme care when installing or removing a processor. The exposed socket pins are extremely fragile. Damaged sockets will require a board replacement. Lift the processor out of the socket— do not slide the processor on the socket. When installing a processor, align the dimples on the side of the processor with the notches in the socket. 1. Disconnect power from the system ( Pre-disassembly procedures on page 55).
3. Rotate the system board latch lever 90 degrees (1) clockwise to unlock the system board. 4. Slide the system board forward (2) to disengage the metal mounting standoffs from the chassis. CAUTION Do not attempt to remove the system board mounting screws. These screws are permanently secured and are not removable. 5. Lift the system board out (3) of the chassis, being careful not to damage the cables and rear panel connectors.
98 Chapter 4 Removal and replacement procedures ENWW
5 System diagnostics and troubleshooting This chapter discusses the tools available for diagnosing and troubleshooting system issues.
E-Support Help and support center and E-Support Help and Support Center (HSC) provides online access to technical support information, software updates and downloads, diagnostic tools, and HP support contact information. To open HSC from your desktop, click Start>Help and Support. HSC contains four sections: ● HP Product Information (requires Internet access)—Links to the HP Technical Support website for your product. You can access all related documentation, downloads and updates, tools, and more.
Troubleshooting checklist Before running any of the diagnostic utilities, use the following checklist to find possible solutions for workstation or software problems. ENWW ● Are the workstation and monitor connected to a working electrical outlet? ● Is the workstation powered on? ● Is the green power light illuminated? ● Is the monitor powered on? ● Is the green monitor light illuminated? ● Adjust the monitor brightness and contrast controls if the monitor is dim. ● Press and hold any key.
LED color definitions The front panel LED indicates system status as described in Table 1. Table 5-1 Front panel LED color definitions LED State LED Color System Status Solid Green System is on. Blinking Green System is in Standby mode. Solid or blinking Red System has an error. See Diagnostic light codes on page 107. None No light System is in Hibernate mode, or it is off.
HP Insight Diagnostics Offline Edition The HP Insight Diagnostics utility enables you to perform testing and to view critical computer hardware and software configuration information from various sources. This utility enables you to: ● Run diagnostics. ● View the hardware configuration of the system. Key features and benefits HP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating the hardware issues.
User interface Navigation The Insight Diagnostics home page contains the following tabs: Survey, Test, Status, Log, and Help. These tabs separate the major functions of Insight Diagnostics. Survey tab When you click the Survey tab, the Survey menu displays and enables you to view important system configuration information. The Summary view limits the amount of data displayed, while the Advanced view shows all the data in the selected category.
To begin testing: 1. Click the Test tab. 2. Select Type of Test to perform, and select Interactive or Unattended as the test mode. 3. Determine how you want the test to be executed. ● Select Number of Loops and enter the number of loops to perform. ● Select Total Test Times and enter the amount of time in minutes that you want the diagnostic test to run. 4. When choosing to run the test over a specified number of loops, enter the number of loops to perform.
Test Log—Displays all tests that have been executed, the number of times the test executed, the number of times the test failed, and the time it took to complete the test. Clicking the Clear Test Log button clears the contents of the Test Log. Error Log—Displays the tests that have failed during the diagnostic testing. Besides displaying the device and test, this section might also include error details. The description section describes the error that the diagnostic test found.
Diagnostic error codes This sections provides an overview of the diagnostic lights and error codes that are related to your workstation. Diagnostic light codes NOTE The beeps are heard through the chassis speaker. The blinking LEDs and beeps repeat for five cycles. After that, only the blinking LEDs repeat.
Table 5-2 Diagnostic LED codes (continued) Chassis Indicator LEDs Diagnosis and Service Action Power LED and Sound Activity 3. If fan is plugged in and seated properly, but is not spinning, the problem may be in the processor fan. Contact HP for assistance 4. Verify that the fan assembly is properly attached. If problems persist, there may be a problem with the processor heatsink. Contact HP for assistance.
Table 5-2 Diagnostic LED codes (continued) Chassis Indicator LEDs Diagnosis and Service Action Power LED and Sound Activity 4. Replace third-party memory with HP memory. 5. Reseat CPUs. 6. Replace system board. Blinks red/beeps six times, once per second, then a two-second pause CAUTION Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down. Pre-video graphics card error. 1.
Troubleshooting scenarios and solutions This section presents an extensive overview of various troubleshooting scenarios and includes possible solutions for each. Solving minor problems Table 5-3 Minor problems Problem Workstation seems to be locked up. Workstation appears locked up and will not turn off when the power button is pressed. Workstation date and time display is incorrect. Cause Program in use has stopped responding to commands. Software control of the power switch is not functional.
Table 5-3 Minor problems (continued) Problem Workstation does not power on and the LEDs on the front of the workstation are not flashing. Cause Possible Solution 4. Replace the processor fan. 5. Reseat CPU heatsink and verify that the fan assembly is properly attached. System unable to power on. CAUTION Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down.
To test the power supply: 1. Disconnect AC power to the workstation. 2. Disconnect all internal power supply cables. 3. Plug in AC power. a. If the green BIST LED on the rear of the workstation is lit and the fan is spinning, the power supply is functional. b. If the green BIST LED is not lit or the fan is not spinning, replace the power supply. Figure 5-1 BIST LED Table 5-4 Power supply problems Problem Cause Power supply shuts down intermittently. Power supply fault.
Table 5-4 Power supply problems (continued) Problem Power LED flashes red, once every two seconds. Cause Solution 4. Replace the processor fan. 5. Reseat the CPU heatsink, and verify that the fan assembly is properly attached. Power failure (power supply is overloaded). CAUTION Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down. 1.
Table 5-5 Diskette problems (continued) Problem Drive not found. Diskette drive cannot write to a diskette. Cannot format diskette. Cause Solution Cable is loose. Reseat diskette drive data and power cables. Removable drive is not seated properly. Reseat the drive. Diskette is not formatted. Format the diskette. Diskette is write-protected. Use another diskette or remove the write protection. Writing to the wrong drive. Check the drive letter in the path statement.
Solving hard drive problems Table 5-6 Hard drive problems Problem Solution Hard drive error occurs. Hard disk has bad sectors or has failed. Disk transaction problem. Either the directory structure is 1. bad or there is a problem with 2. a file. Drive not found (identified). Use a disk analysis utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. Click on My Computer. Right-click on the desired hard drive and select Properties. 3. Click the Tools tab. 4.
Solving display problems Table 5-7 Display problems Problem Blank screen (no video). Cause Solution The cable connections are not correct. Check the cable connections from the monitor to the workstation and to a working electrical outlet. The monitor is off. Switch the monitor to on (LED is on). You might need to refer to the monitor manual for an explanation of the LED signals. Screen blanking utility installed or energy saver features enabled.
Table 5-7 Display problems (continued) Problem Power LED flashes red six times, once every second, followed by a two second pause, and the workstation beeps six times. Solution Pre-video graphics error. CAUTION Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down. 1. Ensure that the auxiliary power cable (if applicable) is securely connected. 2. Reseat the graphics card. 3.
Table 5-7 Display problems (continued) Problem Cause Solution Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen. (Flat panel monitors using an analog VGA input connection only.) Flat panel monitor’s internal digital conversion circuits might be unable to correctly interpret the output synchronization of the graphics card. 1.
Solving audio problems Table 5-8 Audio problems Problem Sound does not come out of the speaker or headphones. Cause Software volume control is turned down. Double-click the Speaker icon on the taskbar and use the volume slider to adjust the volume. The external speakers are not turned on. Turn on the external speakers. External speakers are plugged into the wrong audio jack. See the sound card documentation for proper speaker connection. Audio cable not connected.
Table 5-8 Audio problems (continued) Problem Cause Solution Sound cuts in and out. Processor resources are being used by other open applications. Shut down open processor-intensive applications. Workstation appears to be locked up while recording audio. The hard disk might be full. 1. Before recording, be sure there is enough free space on the hard disk. 2. Try recording the audio file in a compressed format. Solving printer problems Table 5-9 Printer problems Problem Printer does not print.
Solving keyboard and mouse problems Table 5-10 Keyboard and mouse problems Problem Keyboard commands and typing are not recognized by the workstation. Cause Keyboard connector is not properly connected. Solution 1. Power off the workstation. 2. Reconnect the keyboard to the workstation and restart the workstation. Program in use has stopped responding to commands. Shut down the workstation using the mouse and then restart the workstation. Keyboard needs repairs. Replace the keyboard.
Some problems in this section are also discussed in other troubleshooting suggestions in this chapter. Table 5-11 Front panel component problems Problem If a USB device, headphone, or microphone is not recognized by the workstation. Cause It is not properly connected. Power off the workstation. 2. Reconnect the device to the workstation and restart the workstation. If the USB device requires AC power, be sure one end is connected to the device and one end is connected to a live outlet.
Table 5-12 Hardware installation problems Problem A new device is not recognized as part of the system. Workstation will not start. Cause Device is not seated or connected properly. Be sure that the device is properly and securely connected and that pins in the connector are not bent. Cables of new external device are loose or power cables are unplugged. Be sure that all cables are properly and securely connected and that pins in the cable or connector are not bent.
Table 5-12 Hardware installation problems (continued) Problem Cause Power LED flashes red five times, once every second, followed by a two second pause, and the workstation beeps five times. Memory is installed incorrectly or is bad. Power LED flashes red six times, once every second, followed by a two second pause, and the workstation beeps six times.
Table 5-13 Network problems (continued) Problem Diagnostics reports a failure. Cause Solution The cable is not securely connected. Be sure that both ends of the data cable are securely connected. The cable is attached to the incorrect connector. Be sure that the cable is attached to the correct connector. There is a problem with the cable or a device at the other end of the cable. Be sure that the cable and device at the other end are operating correctly.
Table 5-13 Network problems (continued) Problem Cause Solution Cannot connect to network server when attempting Remote System Installation. The network controller is not configured properly. Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC. System setup utility reports unprogrammed EEPROM. Unprogrammed EEPROM. Flash the ROM.
Solving processor problems Table 5-15 Processor problems Problem Poor performance is experienced. Power LED is red and stays on. Cause Processor is hot. Solution 1. Be sure the airflow to the workstation is not blocked. 2. Be sure the fans are connected and working properly (some fans only operate when needed). 3. Be sure the CPU heatsink is installed properly. Processor is not seated properly or not installed.
Table 5-16 CD-ROM and DVD problems (continued) Problem Cause CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start. Disc has been inserted upside down. Reinsert the disc with the label facing up. The DVD-ROM drive takes longer to start because it has to determine the type of media played, such as audio or video. Wait at least 30 seconds to let the DVD-ROM drive determine the type of media being played.
Solving Internet access problems Table 5-17 Internet access problems ENWW Problem Cause Solution Unable to connect to the Internet. Internet Service Provider (ISP) account is not set up properly. Verify Internet settings or contact the ISP for assistance. Modem is not set up properly. Reconnect the modem. Verify the connections are correct using the quick setup documentation. Web browser is not set up properly. Verify that the web browser is installed and set up to work with your ISP.
Table 5-17 Internet access problems (continued) Problem Cause 130 Chapter 5 System diagnostics and troubleshooting Solution 8. Under Device usage, verify the modem is enabled. 9. If there are further problems, click Troubleshoot and follow the on-screen instructions.
POST error messages POST is a program run at startup that initializes and runs some tests on installed hardware. An audible and/or visual message occurs if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly: ● Keyboard ● Memory modules ● Diskette drives ● All SATA, IDE, and SAS mass storage devices ● Processors ● Controllers NOTE If the Power-On Password is set, a key icon appears on the screen while POST is running.
Table 5-18 POST error messages (continued) Screen Message 162–System Options Not Set 163–Time and Date Not Set 164–Memory Size Error 201–Memory Error 207–ECC Corrected Single Bit Errors in DIMM slot(s) Probable Cause Your system configuration has changed since your last boot, in which case press F1. Or, a loss of power to the Real Time clock has occurred. Recommended Action 1. Run Computer Setup (F10). 2. Set the date and time under Windows Control Panel or in the F10 Setup menu. 3.
Table 5-18 POST error messages (continued) Screen Message 211–Memory warning condition detected 213–Incompatible ECC Memory Module in memory Socket(s) 214–DIMM Configuration Warning Probable Cause Recommended Action An unknown issue with one of the DIMMs has been detected. CAUTION Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down. 1. Verify proper memory module type. 2.
Table 5-18 POST error messages (continued) Screen Message 303–Keyboard Controller Error 304–Keyboard or System Unit Error Probable Cause Recommended Action I/O board keyboard controller. CAUTION Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down. 1. Reconnect keyboard with workstation powered off. 2. Replace the system board. Keyboard failure.
Table 5-18 POST error messages (continued) Screen Message Probable Cause 516–Processors Do Not Have the Same Frequency Operating Range Installed processors operate at different frequencies. 517–Front IEEE 1394 Not Connected Front IEEE 1394 port is not connected. 518–Detected invalid MAC address Recommended Action Replace a processor so that both operate at the same frequency.
Table 5-18 POST error messages (continued) Screen Message 914–Hood Lock Coil is not Connected 915–Fan Power from Power Supply Not Connected 916–Power Button Not Connected Probable Cause Hood lock mechanism is missing or not connected. Recommended Action 1. Reconnect or replace the hood locking mechanism. 2. Reseat or replace the hood locking mechanism cable. The fan power cable is not connected, or the power supply is bad. The power button is not connected.
Table 5-18 POST error messages (continued) Screen Message 923–Non fatal error on slot # 1155–Serial Port Address Conflict Detected. Both external and internal serial ports are assigned to same IRQ. Device IRQ address conflicts with another device. (Usually due to an add-in audio card.) 1720 SMART Hard Drive Detect Imminent Failure Hard drive is about to fail. (Some hard drives have a firmware patch that will fix an erroneous error message.
Table 5-18 POST error messages (continued) Screen Message 1802–CPU0 Not Supported Probable Cause Recommended Action The system board does not support the processor. CAUTION Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down. Replace the processor with a compatible one. 1803–CPU1 Not Supported The system board does not support the processor.
A ENWW SAS devices 139
Supported SAS RAID configurations The following RAID configurations are supported on the HP xw9400 Workstation. NOTE This section does not apply to configuring RAID in the Linux environment. For RAID in the Linux environment, configure SW RAID configurations as provided by Red Hat Enterprise Linux. ● Up to 5 internal or 8 external SAS hard disk drives/JBOD.
SAS RAID 0 (IS) configuration Follow the steps below to configure an Integrated Striped (IS) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disks attached to the SAS/SATA ports. 1. At the BIOS splash screen, press any key to view option ROM messages. 2. Press Ctrl-C at the prompt Press Ctrl-C to Start LSI Logic Configuration Utility to start the utility. 3.
SAS RAID 1 (IM) configuration Follow the steps below to configure an Integrated Mirroring (IM) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disks attached to the SAS/SATA ports. 1. At the BIOS splash screen, press any key to view option ROM messages. 2. Press Ctrl-C at the Press Ctrl-C to Start LSI Logic Configuration Utility prompt to enter the configuration utility. 3.
SAS RAID 1E (IME) configuration Follow the steps below to configure an Integrated Mirroring Extended (IME) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disks attached to the SAS/SATA ports. 1. At the BIOS splash screen, press any key to view option ROM messages. 2. Press Ctrl-C at the Press Ctrl-C to Start LSI Logic Configuration Utility prompt to enter the configuration utility. 3.
Changing boot order If the RAID array will be a data array, the disk drive with the operating system must appear higher in the boot order. If the RAID array will be the operating system drive, it should appear higher in the boot order. To change the boot order: 1. Press F10 to call up the BIOS Setup utility when booting the system. 2. If first boot, select the desired language and press Enter. English is the default. 3. Use the arrow keys to highlight Storage>Boot Order, and press Enter. 4.
B SATA devices This appendix describes how to use the NVIDIA MediaShield utility to set up and manage SATA RAID volumes. The SATA RAID option must be enabled in BIOS and the SATA drives must be attached to the workstation ports to configure them into a RAID array.
Enable SATA RAID option in BIOS To enable the SATA RAID option in BIOS: 1. During boot up, press F10 to enter the Setup menu. Entering BIOS Setup (Press F10) appears at the bottom of the screen. 2. If first boot, select the desired language and press Enter. 3. Use the arrow keys to highlight I/O>Device Options and press Enter. 4. Use the up/down arrow keys to place the cursor next to SATA RAID. Use the left/right arrow keys to change the State to Enable.
Configuring a SATA RAID array To configure a SATA RAID array: 1. At the BIOS splash screen, press any key to view option ROM messages. 2. Press F6 to enter the RAID setup utility when Press F6 to enter RAID setup utility is displayed. 3. On the Define a New Array screen, RAID Mode is highlighted in blue and mirroring is set as the default setting. Press Enter to show the RAID modes. This mode enables control of mirroring, striping, stripe mirroring, spanning, and RAID 5. 4.
Changing boot order If the RAID array will be a data array, the disk drive with the operating system must appear higher in the boot order. If the RAID array will be the operating system drive, it should appear higher in the boot order. To change the boot order: 1. Press F10 to call up the BIOS Setup utility when booting the system. 2. If first boot, select the desired language and press Enter. English is the default. 3. Use the arrow keys to highlight Storage>Boot Order, and press Enter. 4.
Deleting RAID volumes Use the NVIDIA MediaShield utility to delete RAID volumes. 1. Press F6 to enter the RAID setup utility when Press F6 to enter RAID setup utility is displayed. The MediaShield Utility displays the array list. One of the arrays listed is highlighted in red. 2. Use the up/down arrow keys to highlight RAID volume to be deleted. 3. Press Enter to enter the array details. The Array Details screen shows the array details. Press D to delete, then Y to confirm the delete.
150 Appendix B SATA devices ENWW
C ENWW Connector pins 151
Connector pin descriptions Ethernet connector Serial connector USB connector IEEE 1394 connector 152 Appendix C Connector pins Pin Signal 1 (+) Transmit Data 2 (-) Transmit Data 3 (+) Receive Data 4 Unused 5 Unused 6 (-) Receive Data 7 Unused 8 Unused Pin Signal 1 Carrier Detect 2 Receive Data 3 Transmit Data 4 Data Terminal Ready Signal 5 Ground 6 Data Set Ready 7 Request to Send 8 Clear to Send 9 Ring Indicator Pin Signal 1 +5 VDC 2 - Data 3 + Data 4 GND
Microphone connector (1/8 inch) Headphone connector (1/8 inch) Line-in audio connector (1/8 inch) Line-out audio connector (1/8 inch) SPDIF OUT connector ENWW 1 power 2 gnd 3 tpb- 4 tpb+ 5 tpa- 6 tpa+ Pin Signal 1 (Tip) Audio 2 (Ring) Power 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Right 3
SPDIF OUT internal header Pin Signal 1 +VDC 2 Ground NOTE The SPDIF Out internal header is used in parallel with the SPDIF OUT connector. Only one should be used at a time. SATA connector Pin Signal Pin Data Cable Signal Pin Power Cable Signal Power Cable S-1 Ground P-1 3.3-V power P-8 5-V power S-2* A+ P-2 3.3-V power P-9 5-V power S-3* A- P-3 3.
SAS connector Segment Primary signal segment Pin Backplane receptacle S1 SIGNAL GROUND S2 TP+ RP+ S3 TP- RP- S4 Secondary signal segment SIGNAL GROUND S5 RP- TP- S6 RP+ TP+ S7 SIGNAL GROUND S8 SIGNAL GROUND S9 TS+ RS+ S10 TS- RS- S11 Power segment ENWW Plug and cable receptacles SIGNAL GROUND S12 RS- TS- S13 RS+ TS+ S14 SIGNAL GROUND P1 V33c P2 V33c P3 V33c precharge c P4 GROUND P5 GROUND P6 GROUND P7 V5c precharge c P8 V5c P9 V5c P10 GROUND P
VGA cconnector Pin Signal Pin Signal Pin Signal 1 Red Analog 6 GND 11 Monitor ID 2 Green Analog 7 GND 12 DDC Serial Data 3 Blue Analog 8 GND 13 Horizontal Sync 4 Monitor ID 9 +5V DC 14 Vertical Sync 5 GND 10 GND 15 DDC Serial Clock DVI connector Pin Signal Pin Signal 1 T.M.D.S DATA 2- 16 HOT PLUG DETECT 2 T.M.D.S DATA 2+ 17 T.M.D.S DATA 0- 3 T.M.D.S DATA 2/4 SHIELD 18 T.M.D.S DATA 0+ 4 T.M.D.S DATA 4- 19 T.M.D.S DATA 0/5 SHIELD 5 T.M.D.
ATA/ATAPI (IDE) standard drive cable connector Pin Signal Pin Signal Pin Signal 1 Reset 15 DD1 29 DMAK 2 GND 16 DD14 30 GND 3 DD7 17 DD0 31 INTRQ 4 DD8 18 DD15 32 IOCS16 5 DD6 19 GND 33 DA1 6 DD9 20 (Key) 34 PDIAG (cable detect) 7 DD5 21 DMARQ 35 DA0 8 DD10 22 GND 36 DA2 9 DD4 23 DIOW 37 CS1FX 10 DD11 24 GND CS3FX 38 11 DD3 25 DIOR 39 DASP 12 D12 26 GND 40 GND 13 D2 27 IORDY 14 D13 28 CSEL 24-Pin Main power connector ENWW
4-Pin power (memory system board) connector 8-Pin power (for CPUs and onboard regulators) connector 5 8 4 1 Pin Color Signal 1 BLK GND 2 BLK GND 3 BLK w/YEL stripe +12V-M 4 BLK w/YEL stripe +12V-M Pin Color Signal 1 BLK GND 2 BLK GND 3 BLK GND 4 BLK GND 5 Gray +12 V CPU0 Rsense BLK w/WHT stripe +12 V CPU0 6 BLK w/WHT stripe +12VCPU0 7 BLK w/light blue stripe +12VCPU1 8 BLK w/light blue stripe +12VCPU1 NOTE The 6-pin power (auxiliary PCI Express) is only requ
Keyboard connector Pin Signal 1 Data Unused Ground 2 3 4 5 +5 VDC Clock Unused 6 Mouse connector Pin Signal 1 Data Unused Ground 2 3 4 5 +5 VDC Clock Unused 6 ENWW Connector pin descriptions 159
160 Appendix C Connector pins ENWW
D System board designators This appendix lists the system board designators for this system.
Designator Silkscreen Component P7 CD CD analog audio connector P8 CHASSIS FAN Primary chassis fan header P10 FLPY Floppy connector P11 AUX Auxiliary audio connector P19 SPDIF OUT SPDIF OUT header P20 PRIMARY IDE Primary IDE connector P23 FRNT AUD Front panel audio header P24 FRNTUSB2–3 Front panel USB header P25 IUSB1 Internal USB header P26 IUSB0 Internal USB header (Requires AMO kit with USB cable) P54 None Serial port connector P60-63, P66-67 SATA0-SATA5 SATA Connec
* With the jumper on pins 1 and 2, the PCI-X bus speed is 100 MHz, regardless of the card configuration in slots 6 and 7. With the jumper on pins 2 and 3 (default), the following PCI-X bus speed/card configuration applies: Card configuration Max PCI-X bus speed achieved* One card in slot 7 only 133 MHz One card in slot 6 only 100 MHz Two cards, one in each slot 100 MHz * Dependent upon card capability.
164 Appendix D System board designators ENWW
E Power cord set requirements The power cord set (flexible cord or wall plug) received with this product meets the requirements for use in the country where you purchased the equipment. If you must obtain a power cord for a different country, purchase a power cord that is approved for use in that country. The power cord must be rated for the product and for the voltage and current marked on the product’s electrical ratings label.
166 Appendix E Power cord set requirements ENWW
F ENWW Routine care 167
General cleaning safety precautions ● Never use solvents or flammable solutions to clean the workstation. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ● Always unplug the workstation before cleaning the keyboard, mouse, or air vents. ● Disconnect the keyboard before cleaning it. ● Wear safety glasses equipped with side shields when cleaning the keyboard.
Maximizing the airflow ENWW ● Keep your workstation in an area where the airflow to the front and rear of the system is not obstructed. ● If possible, keep the unit off of surfaces where dust can gather. ● Keep the back of the unit at least 0.15 m (6 in.) away from a wall or other obstruction. ● Keep the front of the unit clear of any obstruction that keeps air from entering the front of the system.
Cleaning the workstation case ● Follow the safety precautions presented in Service considerations on page 50 before cleaning the workstation. ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dish-washing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water. ● For stubborn stains, use isopropyl (rubbing) alcohol.
Cleaning the keyboard CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys. ● Follow the safety precautions presented in Service considerations on page 50 before cleaning the keyboard. ● Visible debris underneath or between the keys can be removed by vacuuming or shaking. ● Canned, pressurized air can be used to clean debris from under the keys. Use caution because too much air pressure can dislodge lubricants applied under the wide keys.
Cleaning the monitor ● Follow the safety precautions presented in Service considerations on page 50 before cleaning the monitor. ● To clean the monitor, wipe the monitor screen with a towelette designed for cleaning monitors or a clean cloth moistened with water. CAUTION Do not use sprays or aerosols directly on the screen—the liquid might seep into the housing and damage a component. Never use solvents or flammable liquids on the monitor because display or housing damage may result.
Cleaning the mouse ENWW 1. Follow the safety precautions presented in Service considerations on page 50 before cleaning the mouse. 2. Remove the mouse ball from the housing by removing the retaining plate. 3. Clean the mouse ball. 4. Pull out any debris from the ball socket, and wipe the ball with a clean, dry cloth. 5. Reassemble the mouse.
174 Appendix F Routine care ENWW
G Additional password security and resetting CMOS This workstation supports the following security password features, which can be established through the Computer Setup Utility menu: ● Setup password ● Power-on password If only a power-on password is established, it must be entered to boot the workstation. If only a setup password is established, it must be entered to access the setup menu. Power cycling is required for the setup password to take effect.
Resetting the password jumper To disable the power-on or setup password features and clear the power-on and setup passwords: 1. Shut down the operating system, and power off the workstation and any external devices. Disconnect the power cord of the workstation and any external devices from the power outlets.
Clearing and resetting the CMOS The CMOS of the workstation stores password information and information about the workstation configuration. This section describes the steps to successfully clear and reset the CMOS. Using the CMOS button 1. Shut down the operating system, and power off the workstation and any external devices. Disconnect the power cord of the workstation and any external devices from the power outlets.
Using the Computer Setup Utility to reset CMOS To reset CMOS to factory defaults: 1. Enter the Computer Setup Utility menu by pressing F10 when the F10=Setup prompt displays on the screen during bootup. The word Setup displays in the lower right corner of the screen. If a setup password has been set, a password prompt displays on the screen. NOTE If you do not press the F10 key while the message is displayed, the workstation must be powered off, then on again, to access the utility. 2.
H Quick troubleshooting flowcharts This appendix presents some quick troubleshooting flowcharts for the following issues: ● Initial troubleshooting ● No power ● No video ● Error messages ● No OS loading ● No OS loading from hard drive ● No OS loading from diskette drive ● No OS loading from optical drive ● No OS loading from network ● Non-functioning device NOTE The flowcharts presented are for general troubleshooting purposes only and they might not apply to your specific workstation.
Initial troubleshooting 180 Appendix H Quick troubleshooting flowcharts ENWW
No power No power, part 1 ENWW No power 181
No power, part 2 182 Appendix H Quick troubleshooting flowcharts ENWW
No power, part 3 ENWW No power 183
No video No video, part 1 184 Appendix H Quick troubleshooting flowcharts ENWW
No video, part 2 ENWW No video 185
No video, part 3 186 Appendix H Quick troubleshooting flowcharts ENWW
Error messages Error messages, part 1 ENWW Error messages 187
Error messages, part 2 188 Appendix H Quick troubleshooting flowcharts ENWW
Error messages, part 3 ENWW Error messages 189
No operating system loading 190 Appendix H Quick troubleshooting flowcharts ENWW
No operating system loading from hard drive No operating loading from hard drive, part 1 ENWW No operating system loading from hard drive 191
No operating system loading from hard drive, part 2 192 Appendix H Quick troubleshooting flowcharts ENWW
No operating system loading from hard drive, part 3 ENWW No operating system loading from hard drive 193
No operating system loading from diskette drive 194 Appendix H Quick troubleshooting flowcharts ENWW
No operating system loading from optical drive ENWW No operating system loading from optical drive 195
No operating system loading from network 196 Appendix H Quick troubleshooting flowcharts ENWW
Non-functioning device ENWW Non-functioning device 197
198 Appendix H Quick troubleshooting flowcharts ENWW
I ENWW PCI bus layout 199
PCI bus layout and device list The following illustration shows the HP xw9400 Workstation PCI bus layout. It is followed by a PCI device list description.
Table I-1 PCI device list (continued) Device Bus# Dev# Fn# MCP55Pro SMBUS 0 1 1 MCP55Pro Trim 0 1 2 MCP55Pro ASF SMU 0 1 3 MCP55Pro USB OHCI 0 2 0 MCP55Pro USB EHCI 0 2 1 MCP55Pro IDE 0 4 0 MCP55Pro SATA0 0 5 0 MCP55Pro SATA1 0 5 1 MCP55Pro SATA2 0 5 2 MCP55Pro P2P Bridge (Bridge to Slot 3) 0 6 0 MCP55Pro High Definition Audio Controller 0 6 1 MCP55Pro LOM 0 0 8 0 MCP55Pro LOM 1 0 9 0 MCP55Pro PCIE Root Port 0 (Port to Slot 2) 0 F 0 MCP55Pro PCIE R
202 Appendix I PCI bus layout ENWW
