HP xw8600 Workstation Service and Technical Reference Guide
Copyright Information Warranty Trademark Credits © Copyright 2008 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Table of contents 1 Product overview Product features ................................................................................................................................... 1 System board architecture ................................................................................................... 2 Workstation components ..................................................................................................... 2 Front panel components ..............................................
Installing or upgrading device drivers ................................................................ 17 Restoring the Windows XP Professional operating system ............................................... 17 The RestorePlus! process ................................................................................. 17 Creating a RestorePlus! DVD ........................................................... 18 Restoring from RestorePlus! DVDs ..................................................
Remote ROM Flash .......................................................................................... 36 HPQFlash .......................................................................................................... 36 F10 setup instruction in the BIOS SoftPaq ........................................................................ 36 FailSafe Boot Block ROM ................................................................................. 36 Asset tracking and security ...........................
Customer Self-Repair ......................................................................................................................... 52 Predisassembly procedures ............................................................................................................... 52 System board components ................................................................................................................. 52 Removing and replacing components ..................................................
BIOS errors and warnings ................................................................ 74 System board memory ...................................................................................... 74 Removing a memory module ............................................................ 74 Installing a memory module .............................................................. 75 Memory riser assembly .....................................................................................
5 System diagnostics and troubleshooting Customer Self Help .......................................................................................................................... 113 Help and Support Center ................................................................................................. 113 HP SoftPaq Download Manager ...................................................................................... 113 Diagnostic LED codes ...........................................................
SAS RAID 1E configuration ............................................................................................. 147 Configuring SATA RAID devices ...................................................................................................... 147 Attaching SATA HDDs .................................................................................................... 148 Configuring system BIOS ...............................................................................................
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1 Product overview This chapter presents an overview of the hardware components of the HP xw8600 Workstation, including the following topics: ● Product features on page 1 ● Workstation specifications on page 7 ● ENERGY STAR Qualification on page 10 ● Dual- and quad-core processors on page 11 ● HP Cool Tools on page 12 Product features The following sections describe the HP xw8600 Workstation system board architecture and components.
System board architecture The following figure shows the HP xw8600 Workstation system board block diagram. Figure 1-1 System board block diagram Workstation components The following figure shows the components of a typical HP xw8600 Workstation. Drive configurations can vary.
For information about supported spare parts, see http://partsurfer.hp.com.
Front panel components The following figure shows the front panel components of a typical HP xw8600 Workstation. Drive configurations can vary. Figure 1-3 Front panel components Table 1-2 Front panel components Item 4 Symbol Description Item 1 Optical drive 8 Headphone 2 Secondary drive bays (3 total) 9 USB 2.
Rear panel components The following figure shows the rear panel components of a typical HP xw8600 Workstation. Figure 1-4 Rear panel components NOTE: The rear panel connectors are labeled with industry-standard icons and colors to assist you in connecting your peripheral devices.
Table 1-3 Rear panel components (continued) Item Symbol 10 Description Item Symbol Description MiniSAS 4–port connector (optional) * HP does not support external audio cables that are longer than three meters. Serial number and COA label location As shown in the following figure, each workstation has two serial number labels (1 and 2) and a Certificate of Authentication (COA) label (2) for Microsoft® Windows® preinstalled systems only.
● Remove dust on the front panel (vent area) and the rear fans with a small vacuum, compressed air, or dust rag. ● Keep the front and back of the workstation at least 0.15 m (6 in.) away from a wall or other obstruction as shown in the following figure. Figure 1-6 Maintain proper clearance Workstation specifications The following table lists the physical characteristics of the HP xw8600 Workstation. Weight (Typical configuration) 14.4-19.4 kg (31.7-42.7 lb.) Chassis Dimensions Height: 441 mm (17.
Table 1-4 Power supply source voltages (continued) Source voltage Description +12 V-G/G1 PCI Express auxillary connector on 800W and 1050w power supplies +12 V-G2 Second PCI Express auxilliary connector on 1050W power supply +12 V-R Input to onboard regulator that supplies power to Riser Memory (1050W power supply only) +12 V-N PCI and serial ports +5 V-SB Sleep circuitry Table 1-5 Maximum current per rail Voltage rail 800W maximum continuous current 1050W maximum continuous current +3.
Table 1-6 Power supply specifications (continued) Item Description Operating voltage range 90 – 269 VAC 90 – 269 VAC Rated voltage range 100–240 VAC 118 VAC 100–240 VAC 118 VAC Rated line frequency 50–60 Hz 400 Hz 50–60 Hz 400 Hz Operating line frequency range 47–66 Hz 393–407 Hz 47–66 Hz 393–407 Hz Rated input current 10A @ 100-127 VAC 9.5A @ 118 VAC 13.2A @ 100-127 VAC 12.0A @ 118 VAC 6A @ 200–240 VAC 6.
Resetting the power supply If an overload triggers the power supply overload protection, power is immediately disconnected. To reset the power supply: 1. Disconnect the power cord from the workstation. 2. Determine what caused the overload and fix the problem. For troubleshooting information, see System diagnostics and troubleshooting on page 113. 3. Reconnect the power cord and reboot the workstation.
The ENERGY STAR Computers Program was created by the EPA to promote energy efficiency and reduce air pollution through more energy-efficient equipment in homes, offices, and factories. One way products achieve this energy efficiency is by reducing power consumption when not being used through the Microsoft Windows Power Management feature. The Power Management feature enables the workstation to enter a low-power (or “sleep”) mode after a period of inactivity.
HP Cool Tools An HP Workstation with Windows XP includes additional software that is not installed when you first boot your system. Additionally, a number of preinstalled tools on your workstation can enhance your workstation experience. To access or learn more about these applications: 1. Open the HP Cool Tools folder by selecting Start>All Programs>HP Cool Tools. 2. Select the HP Cool Tools icon on the desktop. 3. To learn more about these applications, select HP Cool Tools—Learn More. 4.
2 Configuring and restoring the operating system This chapter describes how to install and restore the operating system and includes the following topics.
After you select a language during the initial boot of the operating system, the language is locked on the hard drive. If you restore the system using HP Backup and Recovery, only the previously selected language can be installed. If you use RestorePlus!, the DVD searches for the language stored on the hard drive and restores only the original preinstalled language. If a new hard drive is installed or no language is found on the disk, RestorePlus! installs any language requested.
Creating system recovery DVDs or CDs You can create a set of system recovery DVDs or CDs if you have a writable optical drive. After launching the HP Backup and Restore Manager, you can create International Standards Organization (ISO) images of the factory image, or you can write them directly to CD or DVD. You can also create a supplemental HP Backup and Recovery Manager CD. (You might need to create additional CDs depending on the options you purchased.
If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from the HP support center. To obtain the support center telephone number for your region: 1. Before calling HP to order the software, have your workstation serial number available. 2. Go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 3. Select your region. 4. Under the Call HP heading, select Technical support after you buy.
Selecting a language When the preinstalled operating system is first booted, you might be prompted to select a language for the operating system. After selecting the language, read and follow the instructions on the screen to complete the installation. This process might take quite a while, depending on the system hardware configuration and the language choice. During the process, do not power off your workstation unless you are prompted to do so.
Creating a RestorePlus! DVD You can create a set of the system recovery DVDs if you have a writable optical drive. When you first boot the workstation, you are prompted to create DVDs for RestorePlus!, the Windows operating system, and a supplemental HP Backup and Recovery Manager. (There might be additional DVDs you can create depending on the options.) You can also move DVD images to another location, such as a network share, to be copied to DVD at a later time, or from another system.
CAUTION: If you uninstall the HP Backup and Recovery Manager application, Emergency Recovery and data backup and recovery can noadditional software islonger be performed. ● Removing only the recovery partition—You can remove the recovery partition by selecting Remove HP Recovery Partition from the HP Backup and Recovery program folder.
1. Have your workstation serial number available before calling HP to order the software. 2. Go to http://www.hp.com/support/contactHP. 3. Select your region. 4. Under the Call HP heading, select Technical support after you buy. Protecting your software To protect your software from loss or damage, keep a backup copy of system software and related files. For instructions on making backup copies of data files, see the operating system or backup utility documentation.
CAUTION: After the automatic installation begins, do not power down your workstation until the process is complete. Powering down your workstation during the installation might damage the software that runs your workstation or prevent its proper installation. When you enable the YPBind feature in the Network tab of the Linux Setup Tool, you might get a blank screen for 15–30 seconds after you select and save your settings and exit the utility. This behavior is expected.
When installation is complete, you are given two options: Reboot now... (on the left side), and Press to continue, reboot later... (on the right side). 10. Select Reboot now... Upgrading device drivers To upgrade a Linux device driver, see http://www.hp.com/support/workstation_swdrivers. Linux-enabled workstations Linux-enabled workstations do not have Linux preinstalled, nor do they include installation media for a Linux distribution.
3 System management This section describes the tools and utilities that provide system management for your workstation and includes the following topics: ● The Computer Setup (F10) Utility on page 23 ● Workstation management on page 31 The Computer Setup (F10) Utility The Computer Setup (F10) Utility enables you to: ENWW ● Change factory default settings and set or change the system configuration, which might be necessary when you add or remove hardware.
● Enable power-on password prompts during system restarts (warm-boots) and power on. ● Hide or show the integrated I/O functionality, including serial, USB, or parallel ports, audio, or embedded NIC. Hidden devices are inaccessible, which increases system security. ● Enable or disable removable media boot ability. ● Enable or disable removable media write ability (if supported by hardware).
To access the Computer Setup (F10) Utility menu: 1. Power on or restart the workstation. 2. As soon as your display is active and F10=Setup appears in the lower right corner of the screen, press F10. If you do not press F10 at the appropriate time, try again. Turn the workstation off, then on, and press F10 again to access the utility. You can also press the Ctrl + Alt + Delete keys before boot if you miss the opportunity to press F10. 3. Select your language from the list and press the Enter key.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description System Temperatures Displays system temperatures for CPU0 and CPU1, and fan speeds for processors, memory, chipsets, chassis, and PCI cards. Set Time and Date Enables you to set system time and date. Flash System ROM Enables you to upgrade the BIOS from a ROM image on diskette, CD, or USB.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Storage Options Provides these options: ● Removable Media Boot—Enables and disables the ability to boot the system from removable media. ● Legacy Diskette Write—Enables and disables the ability to write data to removable media. ● BIOS DMA Data Transfers—Enables and disables DMA data transfers.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Use the arrow keys to select the preferred bootable device and press Enter. The workstation then boots from the selected nondefault device for this one time. Security Setup Password Enables you to set and enable a setup password for the administrator.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option OS Security Power Advanced** ENWW OS Power Management Description ● Asset Tag—A 16–byte string identifying the system. ● Ownership Tag—An 80–byte string identifying ownership of the system. This tag appears on the screen during POST. ● Universal Unique Identifier (UUID)—Can only be updated if the current chassis serial number is invalid.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading 30 Option Description ● F12 Prompt (Displayed or Hidden)—Selecting Displayed displays F12=Network Service Boot during POST. Selecting Hidden prevents the text from being displayed but pressing F12 still forces the system to attempt booting from the network. ● Factory Recovery Boot Support (Enable or Disable)—Recovery partition hard disk drive (HDD) option available. The Vista factory setting has this support enabled.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Device Options Enables you to set the following device options: ● Num Lock State at Power-On (On or Off) ● S5 Wake-on-LAN (Enable or Disable) ● Unique Sleep State Blink Rates (Enable or Disable) ● Monitor Tracking (Enable or Disable) ● NIC PXE Option ROM* Download (Enable or Disable) ● SAS Option ROM* Download (Enable or Disable) ● SATA RAID Option ROM* Download (Enable or Disable) ● PCIX Secon
environment.
Replicating the setup The following procedures enable you to copy one setup configuration to other workstations of the same model for faster, more consistent configuration of multiple workstations. Procedures require a diskette drive or a USB device such as an HP Drive Key. Copying a setup configuration to a single workstation CAUTION: A setup configuration is model-specific. File system corruption can result if source and target workstations are not the same model.
NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation, and then press and hold the F10 key again to access the utility. If you are using a PS 2 keyboard, you might see a keyboard error message. Disregard it. 5. If you are using a diskette or other storage device, insert it now. 6. Select File>Replicated Setup>Save to Removable Media, and follow the instructions on the screen to create the configuration diskette or USB media device. 7.
Altiris Client Management Solutions Altiris and HP have partnered to provide comprehensive, tightly integrated systems management solutions to reduce the cost of owning HP client PCs. The HP CMS is the foundation for additional Altiris Client Management Solutions that address: ● Inventory and asset management ● Deployment and migration ● Help desk and problem resolution ● Software and operations management For more information about the following topics, go to http://www.hp.
ROM Flash Your HP workstation comes with a programmable flash ROM. By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being inadvertently updated or overwritten. This function is important to ensure the operating integrity of the workstation. To upgrade the ROM, download the latest SoftPaq images from http://www.hp.com//support/files. For maximum ROM protection, establish a setup password. The setup password prevents unauthorized ROM upgrades.
3. Power off, then power on the workstation. If no BIOS image CD or USB is found, you are prompted to insert one and restart the workstation. If a setup password has been established, the Caps Lock light illuminates and you are prompted for the password. 4. Enter the setup password. If the system starts from the CD or USB and successfully reprograms the ROM, three keyboard lights illuminate. A rising-tone series of beeps also signals successful recovery. 5.
Table 3-2 Security features overview (continued) Feature Purpose How it is established Power-On Password Prevents use of the workstation until the password is entered (applies to initial system startup and restarts) From the Computer Setup (F10) Utility menu Setup Password Prevents reconfiguration of the workstation (use of the Setup utility) until the password is entered From the Computer Setup (F10) Utility menu Network Server Mode Provides unique security features for workstations used as serve
When Network Server Mode is enabled, the password prompt is not presented during POST, but an attached PS/2 keyboard remains locked until you enter the power-on password. To enable Network Server Mode, you set a power-on password. The option to set this password is available under Advanced>Password Options. This option enables the system to boot without requiring the power-on password, but the keyboard and mouse are locked until you enter the password.
Changing a power-on or setup password 1. Restart the workstation. 2. To change the power-on password, go to step 4. 3. To change the setup password, as soon as the workstation is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. If you do not press F10 at the appropriate time, you must restart the workstation, and then press and hold the F10 key again to access the utility.
Table 3-3 National keyboard delimiter characters Language Delimiter Language Delimiter Language Delimiter Arabic / Greek - Russian / Belgian = Hebrew . Slovakian - BHCSY* - Hungarian - Spanish - Brazilian / Italian - Swedish/Finnish / Chinese / Japanese / Swiss - Czech - Korean / Taiwanese / Danish - Latin American - Thai / French ! Norwegian - Turkish . French Canadian é Polish - U.K. English / German - Portuguese - U.S.
a temporary user password. If you forget the user password or if the equipment is passed on to another employee, the master password can be used to reset the user password and regain access to the hard drive. HP recommends that corporate system administrators who enable DriveLock also establish a corporate policy for setting and maintaining master passwords. This should be done to prevent a situation where an employee sets both DriveLock passwords before leaving the company.
5. Under Enable/Disable DriveLock options, select Enable, and then press F10 to enable DriveLock for a specific drive. CAUTION: Forgetting the DriveLock password renders the drive unusable. 6. Enter a new user password, and then press F10 to accept. This password may be 1 to 32 characters long. 7. Enter the password again in the Enter New Password Again field. If you forget this password, the drive is rendered permanently disabled. 8. Select File>Save Changes and Exit, and then press F10.
Setting the Hood Sensor protection level 1. Power on or restart the workstation. 2. As soon as the workstation is powered on, press and hold the F10 key until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press the F10 key at the appropriate time, you must restart the computer, and then press and hold the F10 key again to access the Computer Setup (F10) Utility.
Thermal sensors Several thermal sensors in your HP Workstation regulate workstation fans to maintain an acceptable, efficient chassis temperature. Dual-state power button With ACPI enabled, the power button can function as an on/off switch or as a button. This feature does not completely turn off power, but instead causes the workstation to enter a low-power standby state. This enables you to go to standby without closing applications, and to return to the same operational state without any data loss.
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4 Removal and replacement procedures This chapter describes the removal and replacement procedures for most internal workstation components including the following topics: ● Warnings and cautions on page 47 ● Service considerations on page 48 ● Customer Self-Repair on page 52 ● Predisassembly procedures on page 52 ● System board components on page 52 ● Removing and replacing components on page 53 ● Product recycling on page 112 Warnings and cautions WARNING! Any surface or area of the equipme
CAUTION: Observe the following cautions when removing or replacing a processor: — Installing a processor incorrectly can damage the system board. Contact an HP authorized reseller or service provider to install the processor. If you plan to install the processor yourself, read all of the instructions carefully before you begin. — Failure to follow the workstation preparation instructions can result in an improperly installed processor, causing extensive workstation damage.
Table 4-1 Static electricity Relative humidity 55% Event 40% 10% Walking across carpet 7,500V 15,000V 35,000V Walking across vinyl floor 3,000V 5,000V 12,000V Motions of bench worker 400V 800V 6,000V Removing bubble pack from PCB 7,000V 20,000V 26,500V Packing PCBs in foam-lined box 5,000V 11,000V 21,000V CAUTION: 700 volts can degrade a product. Preventing ESD equipment damage Many electronic components are sensitive to ESD.
Table 4-2 Static shielding protection levels (continued) Method Metallized laminate Voltage 15,000V Grounding the work area To prevent static damage in your work area: ● Cover the work surface with approved static-dissipative material. Use a wrist strap connected to the work surface, and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
Tools and software requirements ● Torx T-15 driver ● Flat blade and cross-tip screwdrivers ● Diagnostics software Special handling of components The components included in this section require special handling when servicing the workstation. WARNING! Do not use the front bezel as a handle or lifting point when lifting or moving the workstation.
WARNING! This workstation contains a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short the external contacts, dispose of in water or fire, or expose the battery to temperatures higher than 60° Centigrade (140° Fahrenheit). NOTE: Do not dispose of batteries, battery packs, and accumulators with general household waste.
Table 4-3 System board components Item Component Item Component Item Component 1 Memory fan connector 15 SAS connectors 29 PCI Express x8 (4) slot** 2 Main power connector 16 Front USB connector 30 PCI Express x16 GEN2 slot* 3 Memory card sockets 17 Battery 31 PCI 32/33 slot 4 Primary processor (XU1) 18 HDD activity LED connector 32 Rear chassis fan connector 5 Processor power connector 19 Front control panel connector 33 Audio jacks 6 Primary processor (XU1) fan power
Table 4-4 Workstation component disassembly order Predisassembly (Predisassembly procedures on page 52) Security lock (Security lock (Padlock loop) (optional) on page 55 Cable lock (Cable lock (optional) on page 55 Universal chassis clamp lock Universal chassis clamp lock (optional) on page 56 Side access panel (Side access panel on page 57) Hood Sensor (Hood Sensor (Smart Cover Sensor) (optional) on page 58) Front bezel (Front bezel on page 59) Bezel blanks (Bezel blanks on page 60) Front panel I/O device
Table 4-4 Workstation component disassembly order (continued) Processor (System processor on page 108) System board (System board on page 110) Security lock (Padlock loop) (optional) If a security padlock is installed on your workstation, remove it before servicing the workstation. Removing the security lock To remove the padlock, unlock it and slide it out of the padlock loop as shown in the following figure.
Removing the cable lock To remove the cable lock, unlock it and pull it out of the cable lock slot as shown in the following figure. Figure 4-3 Removing the cable lock Universal chassis clamp lock (optional) If a universal chassis clamp lock is installed on your workstation, remove it before servicing the workstation. Removing the chassis clamp lock To remove the lock: 1. Unlock the device and remove the locking mechanism as shown in the following figure.
2. Remove the screw attaching the lock to the chassis as shown in the following figure. Figure 4-5 Removing the lock screws Side access panel Before accessing the internal components of the workstation, you must remove the side access panel. This section describes how to remove and replace the side access panel.
3. Pull up on the handle and rotate the cover off the chassis as shown in the following figure. Figure 4-6 Removing the access panel Replacing the side access panel To replace the side access panel: 1. Align the bottom groove of the side panel with the bottom edge of the chassis. 2. Rotate the side panel toward the chassis and press firmly until the latch engages. Hood Sensor (Smart Cover Sensor) (optional) This section describes how to remove the Hood Sensor.
4. Slide the hood sensor forward, push the hood sensor down, and then remove it from the chassis (1) as shown in the following figure. Figure 4-7 Removing the Hood Sensor 5. If desired, remove the hood sensor bracket, remove the two hood sensor bracket screws, and then remove the bracket and sensor as a unit (2). NOTE: To replace the Hood Sensor, reverse the previous steps. Front bezel This section describes how to remove and replace the front bezel.
Removing the front bezel To remove the front bezel: 1. Lift the three release snaps located on the front bezel (1) as shown in the following figure. Figure 4-8 Removing the front bezel 2. Rotate the front bezel away from the chassis to remove the bezel (2). Replacing the front bezel To replace the front bezel, align the bezel hooks with the chassis holes, and then rotate in until it snaps into place.
3. Gently squeeze in on the tabs (1), and push the bezel blanks out of the front bezel (2) as shown in the following figure. Figure 4-9 Removing the bezel blanks A bezel blank has a hook on both sides. It is symmetric and can be installed upside down without issue. To replace a blank, align its hook on one side with the slot in the bezel, then rotate it until it snaps into place. Front panel I/O device assembly This section describes how to remove and install a front panel I/O device assembly.
4. Unlatch the plastic snap that secures the cables inside the chassis (1) as shown in the following figure. Figure 4-10 Removing front panel I/O device cables 5. Disconnect the front panel I/O device assembly cables from the system board (2). 6. Using the following figure, remove the three smaller Torx screws that hold the front panel I/O device assembly and bracket to the chassis (1).
Installing the front panel I/O device assembly To instal the front panel I/O device assembly: 1. Thread each front panel I/O device assembly cable through the same holes from which they were removed. 2. Push the front panel I/O device assembly into the chassis. Using your fingers, orient the cables so there is enough room for the front panel I/O device assembly to easily fit in its slot. 3. Loosely place the bracket on the front panel I/O device assembly and hook the bracket to the chassis. 4.
5. Disconnect the power button assembly cable from the system board as shown in the following figure. Figure 4-13 Removing the power button assembly cable 6. Disconnect the speaker wire and the hood sensor from the in-line connectors on the power button assembly cable. 7. Remove the screw that secures the power button assembly to the chassis (1) as shown in the following figure. Figure 4-14 Removing the power button assembly 8.
Removing an optical drive 1. Disconnect power from the system (see Predisassembly procedures on page 52). 2. Remove the side access panel (see Removing the side access panel on page 57). CAUTION: To prevent damage to the workstation, observe the following Electrostatic Discharge (ESD) precautions while performing the system parts removal and replacement procedures: — Work on a static-free mat.
5. Lift the green drive-lock release lever (1) and gently slide the drive out of the chassis (2) as shown in the following figure. Figure 4-16 Removing the optical drive from the chassis 6. If you are not installing another optical drive, add a bezel blank filler to the front bezel, and an EMI filler to the optical drive slot. Installing an optical drive 1. Disconnect power from the system (see Predisassembly procedures on page 52). 2.
7. Connect the power and data cables to the drive and system board as shown in the following figure. Figure 4-17 Connecting the optical drive cables NOTE: The HP xw8600 Workstation BIOS Configuration Mode can be set to affect optical and hard drives. The workstation is set to RAID+AHCI at shipment. The following constraints apply when the Configuration Mode is set to: Separate IDE controller—Only SATA ports 0, 1, 2, 3 are available. Combined IDE controller—Only SATA ports 0, 1, 2, and 3 are available.
8. For multiple optical drives, the following figure shows how to route the data cables. Figure 4-18 Routing the optical drive cables System speaker This section describes how to remove the system speaker. Removing the system speaker To remove the system speaker: 68 1. Disconnect power from the system (see Predisassembly procedures on page 52). 2. Remove the side access panel (see Removing the side access panel on page 57). 3.
4. Slide the speaker away from the three chassis flanges and remove it from the chassis as shown in the following figure. Figure 4-19 Removing the system speaker To replace the speaker, reverse the previous steps. Power supply This section describes how to remove the power supply. Removing the power supply To remove the power supply: 1. Disconnect power from the system (see Predisassembly procedures on page 52). 2. Remove the side access panel (see Removing the side access panel on page 57). 3.
7. Remove the four screws from the back panel (1) as shown in the following figure. Figure 4-20 Removing the power supply 8. Slide the power supply toward the front of the chassis, and then lift it out of the chassis (2). Installing the power supply To replace the power supply, reverse the steps in the previous section. If you have removed high performance processor heatsinks, follow the instructions in the Installing the processor heatsink on page 107 section to reinstall the heatsinks.
Power connections to system components For help with identifying power cables, see the following figure and table. Ensure that all cables are routed or tied so they cannot interfere with the processor heatsink fans.
Removing the system and memory fan assembly To remove the system and memory fan assembly: 1. Disconnect power from the system (see Predisassembly procedures on page 52). 2. Remove the side access panel (see Removing the side access panel on page 57). 3. Disconnect the system fan (1) and the memory fan (2) wire connectors from the system board as shown in the following figure. Figure 4-22 Removing the system and memory fan assembly 4.
● If multiple DIMMs are installed in a workstation, install them in pairs of the same rank, DRAM technology, speed and capacity in each channel. ● DDR2-667 and DDR2-800 DIMMs cannot be mixed in the same system.
BIOS errors and warnings The BIOS generates warnings/errors on invalid memory configurations: ● If the BIOS can find a valid memory configuration by disabling plugged-in memory, it does so and reports a warning during POST. The system can still be booted. The warning will indicate the location of the failed DIMM on the system board or memory riser.
4. Push gently outward on the socket levers (1) as shown in the following figure. Figure 4-24 Removing a memory module 5. Lift the DIMM straight up and out of the socket (2), then store the DIMM in an antistatic bag. Installing a memory module This section presents system board memory module installation information.
● If installing four DIMMs, install them in socket pairs: 1/3 and 5/7. ● If installing six DIMMs, install them in socket pairs: 1/3, 5/7, and 2/4. ● If installing eight DIMMS, install them in socket pairs: 1/3, 5/7, 2/4, and 6/8. Each pair must be matched in rank, DRAM technology, speed, and capacity. NOTE: If adding DIMMs to a system that originally contained only two DIMMs, move the DIMM from socket five to socket three to maintain proper pairing.
4. Push gently outward on the socket levers as shown in the following figure. Figure 4-27 Opening the DIMM socket levers 5. Align the DIMM connector key with the DIMM socket key, and then seat the DIMM firmly in the socket (1) as shown in the following figure. NOTE: Note the keyed slot about midway across the bottom of the DIMM in the figure below. Figure 4-28 Installing a memory module 6. Secure the socket levers (2). 7. Lower the memory fan until it snaps into place.
Removing a memory riser assembly The following steps describe how to remove a memory riser assembly. 1. Remove the memory duct assembly by loosening the assembly thumb screws (1), and then removing the assembly from the chassis (2) as shown in the following figure. Figure 4-29 Removing the memory duct assembly 2. Disconnect the memory card power cable from the power connector on each memory card as shown in the following figure. TIP: Push in on the latch, and then pull up on the connector.
4. Pull up on the card guide to remove it from the chassis as shown in the following figure. Figure 4-31 Removing the riser card guide 5. Disconnect the memory riser cable from power supply cable P18 as shown in the following figure.
Memory riser DIMM installation order DIMMs can be added to memory risers on the HP xw8600 Workstation in this manner: ● DIMMS must be added in pairs, in the order shown in the figure below. Figure 4-33 Memory riser DIMM installation order ● Each pair must be matched in rank, DRAM technology, speed, and capacity. TIP: For best performance, load the largest capacity DIMM pairs closest to the system board.
NOTE: All four memory risers must be present with card cage and memory duct assembly properly installed during operation. 1. Connect the memory riser cable to power supply cable P18 as shown in the following figure. Figure 4-34 Connecting the memory riser cable to the power supply cable 2. Open all memory slot latches as shown in the following figure.
3. Install the memory riser card guide into memory slots 2, 4, 6, and 8 in the workstation chassis. Align the card guide, and then press it securely into the slots as shown in the following figure. Figure 4-36 Installing the riser card guide 4. Install the memory DIMMs in the memory riser cards as shown in the following figure. Begin installing DIMMs in the lower-most slots, nearest the system board. Figure 4-37 Installing DIMMs in the memory riser board 5.
6. Install the loaded memory riser cards in the riser card cage as shown in the following figure. Figure 4-38 Installing memory riser cards in the card cage 7. Install the memory riser card power cable by connecting each memory card power cable connector into the power connector on a memory card as shown.
8. Insert the memory riser card power cable into the notch on the riser card guide as shown in the following figure. Figure 4-40 Inserting the riser card cable into card the guide notch 9. As shown in the following figure, install the memory fan/duct assembly by placing the rear of the assembly under the chassis lip, lowering it into the chassis (1), and then securing the assembly thumbscrews (2).
PCI card slots The following figure illustrates the xw8600 Workstation PCI card slots.
Slot lane redirection The workstation BIOS enables you to determine lane allocation for slots four and five. In the F10 (Setup) Utility, under Advanced>Chipset/Memory>PCIe Lane Allocation, you can select these lane allocations for slots four and five: ● Auto—Automatic mode selection ● x16:x1—Slot 4 runs in x16 mode and slot 5 runs in x1 mode ● x8:x8—Slot 4 runs in x8 mode and slot 5 runs in x8 mode This feature offers optimum throughput automatically to your cards.
3. Locate the SAS connectors by reviewing the system board layout illustration on the service label of your workstation access panel as shown next. Figure 4-43 System board components 4. Attach the SAS cables of the SAS rear panel cable assembly to the SAS connectors (1) on the system board as shown in the following figure. NOTE: If all four connectors are not available because you already have SAS devices installed, connect the cable assembly to the remaining free connectors.
6. Adhere the external SAS label to the outside of the chassis near the connector as shown next. Figure 4-45 Attaching the label Installing the optional SAS mounting bracket 1. Depress the PCI retention clamp clips and lift the retention clamp (1). Remove the PCI slot cover from PCI slot one (2) as shown in the following figure.
2. Place the tab of the MiniSAS 4X connector into the mounting bracket slot, and then attach the connector to the SAS mounting bracket as shown in the following figure. Figure 4-47 Attaching the connector to the bracket 3. Install the SAS mounting bracket in slot one of the workstation (1) as shown below. Connect the SAS cables to the SAS connectors on the system board (2), or to an approved, compatible plug in card.
4. Adhere the external SAS label to the outside of the SAS mounting bracket as shown in the figure below. Figure 4-49 Attaching the label PCI card support To prevent card movement during shipping, a PCI card support is installed. Removing a PCI card support To remove a PCI card support: 90 1. Disconnect power from the system (see Predisassembly procedures on page 52). 2. Remove the side access panel (see Removing the side access panel on page 57).
3. For short or tall cards, lift the PCI support arm (1) with one hand and press in on the support sides (2) as shown in the following figure. Figure 4-50 Removing a PCI card support 4. Rotate the support out of the chassis (3). Installing a PCI card support To install the PCI card support: ENWW 1. Disconnect power from the system (see Predisassembly procedures on page 52). 2. Remove the side access panel (see Removing the side access panel on page 57).
3. For short or tall PCI cards, attach the hooks of the PCI support in the slots on the rear of the chassis (1) as shown in the following figure. Figure 4-51 Installing a PCI card support bracket 4. Rotate the card support down until the support arm supports the card (2). PCI Express cards PCI Express I/O slots can support other PCI Express cards with less bus bandwidth than what is physically defined for the slot. Use the following table to determine PCI Express card compatibility.
5. Open the PCI card retention clamp. Press the retention clamp levers down to unsnap, and then rotate them up (1) as shown in the following figure. Figure 4-52 Removing a PCI Express card 6. If you are removing a PCI Express high performance graphics card from slot two or four, perform the following steps: a. Disconnect the auxiliary power cable (not illustrated). b. Press in on the card slot release lever (2) to release the card. c. Lift the card out of the chassis (3). d.
Installing a PCI Express card CAUTION: To prevent overheating, your HP xw8600 Workstation might need a front PCI fan if: — your workstation includes dual high performance* graphics cards. — your workstation includes a single high performance graphics card and an adjacent IO card that is located near the inlet of the high performance graphics card fan.
PCI card This section describes removing and installing a PCI card. Removing a PCI card To remove a PCI card: 1. Disconnect power from the system (see Predisassembly procedures on page 52). 2. Remove the side access panel (see Removing the side access panel on page 57). 3. Remove the PCI card support bracket (see PCI card support on page 90). 4. Remove cables connected to the PCI card. 5.
4. Open the PCI card retention clamp by pressing the retention clamp levers down to unsnap, and then rotating them up (1) as shown in the following figure. Figure 4-55 Installing a PCI card 5. Remove the PCI slot cover (2). 6. Align the PCI card keyway with the slot key, and then firmly seat the card in the slot (3). 7. Close the PCI retention clamp by rotating it downward and pressing the two green clamp levers from the rear panel of the chassis (4).
3. On the system board, press the release tab of the battery holder. 4. Rotate the battery enough to get beyond the latch, and then lift it straight up. Installing the battery To install the battery: 1. Confirm the polarity (positive or negative) of the battery to position it correctly in the battery holder. 2. Place the battery edge under the plastic housing tab and press gently until it snaps into place as shown in the following figure.
3. Disconnect the power (1) and data (2) cables from the hard drive as shown in the following figure. Figure 4-57 Disconnecting SAS hard drive cables 4. Press the green drive-lock release tabs (1), and then slide the hard drive out of the chassis (2) as shown in the following figure. Figure 4-58 Removing a SAS hard drive Installing a SAS hard drive NOTE: The HP xw8600 Workstation chassis hard drive bays can be configured to hold small form factor (SFF) hard drives.
3. Select a drive bay in which to install the drive. If you are installing more than one hard drive, use the hard drive order shown in the following figure. Figure 4-59 Identifying hard drive order 4. Squeeze the green tabs, and slide the rails out of the empty bay. 5. Attach the rails to the hard drive by aligning the pins on the rails with the hard drive holes, and then snapping the rails into place as shown in the following figure.
6. Attach a SAS-to-SATA cable adapter to the connector on the SAS hard drive as shown in the following figure. Figure 4-61 Attaching the SAS-to-SATA adapter 7. Push the drive into the selected bay until it snaps into place (1) as shown in the following figure. Figure 4-62 Installing the SAS hard drive 8. Attach a power cable (2) to the drive, and attach a data cable (3) from a SAS connector on the system board to the SAS hard drive. Use lower-numbered SAS connectors first on the system board.
SATA hard drive For more information about SATA hard drives and SATA RAID configurations, see Configuring RAID devices on page 145. This section describes how to remove and install a SATA hard drive. Removing a SATA hard drive To remove a SATA hard drive: 1. Disconnect power from the system (see Predisassembly procedures on page 52). 2. Remove the side access panel (see Removing the side access panel on page 57).
4. Lift the green drive-lock release tab (1) and slide the hard drive out of the chassis (2) as shown in the following figure. Figure 4-64 Removing the SATA hard drive Installing a SATA hard drive NOTE: The HP xw8600 Workstation chassis hard drive bays can be configured to hold small form factor (SFF) hard drives. For SFF hard drive installation information, refer to HP xw Workstation series - Small form factor bay converter and hard drive installation at http://www.hp.com/support/x8600_manuals.
3. Select a drive bay in which to install the drive. If you are installing more than one hard drive, use the hard drive order shown in the following figure. Figure 4-65 Identifying hard drive order 4. Squeeze the green tabs, and slide the rails out of the empty bay. 5. Attach the rails to the hard drive by aligning the pins on the rails with the hard drive holes, and then snapping the rails into place as shown in the following figure.
6. Push the drive into the selected bay until it snaps into place (1) as shown in the following figure. Figure 4-67 Installing the SAS hard drive 7. Attach a power cable (2) to the hard drive, and attach a data cable (3) from a SATA connector on the system board to the hard drive. Connect data cables to lower-numbered SATA connectors first on the system board. To identify SATA connectors, refer to the workstation service label on the side access panel. 8. Replace the side access cover.
3. Place the workstation on its side and remove the three drive screws that are located on the bottom of the chassis as shown in the following figure. Figure 4-68 Removing the drive screws 4. Insert the drive into bay 5, and align the holes in the bottom of the hard drive with the screw holes at the base of the chassis. 5. Insert the screws through the base, and tighten them to secure the hard drive to the chassis. 6.
Processor heatsink This section describes how to remove and install a processor heatsink. NOTE: Not all heatsinks are the same. The heatsink shown in the following figures is an example of what might be installed in your workstation. Removing the processor heatsink Tall heatsinks are used in workstation configurations that include a memory riser or 120-watt or greater processors. All other workstation configurations use short heatsinks. To remove a heatsink: 1.
6. Disconnect the processor heatsink fan cable from the system board (1) as shown in the following figure. Figure 4-71 Removing the processor heatsink 7. Before lifting the heatsink, gently twist the heatsink to break the thermal compound between the processor and the heatsink. 8. Lift the processor heatsink out of the chassis (2). 9.
CAUTION: If a second heatsink is installed, do not pinch the processor 1 heatsink fan wire under the processor 2 heatsink. Do not overtighten the heatsink screws. If you overtighten them, you might strip the threads in the system board tray. Do not fully tighten one screw and then move on to the next. Instead, tighten all screws a little at a time, ensuring that the processor remains level. 6. Tighten all screws partially so the processor heatsink remains level. 7.
4. Raise the processor socket lever (1) and open the cover (2) as shown in the following figure. Figure 4-73 Removing the system processor CAUTION: Do not touch the processor socket contacts or the gold pads underneath the processor. Use extreme care and handle the processor only by the edges. 5.
● If there is a plastic plug in the second processor heatsink hole, ensure that the processor socket handle is raised (1), and remove the plug (2), as shown next. Figure 4-74 Removing the plastic plug 7. Align the notches in the processor base with the tabs on the socket as shown in the figure below. Seat the processor into the socket. Ensure that the underside of the processor is level with the top of the processor socket. Figure 4-75 Seating the processor 8.
Removing the system board To remove the system board: 1. Disconnect power from the system (see Predisassembly procedures on page 52). 2. Remove the side access panel (see Removing the side access panel on page 57). 3. If a memory riser is installed, remove it (see Removing a memory riser assembly on page 78). 4.
Installing the system board To install the system board: 1. Insert the system board straight down, ensuring that all system board standoffs engage with the keyholes in the chassis. Ensure the system board connectors engage correctly with the rear I/O panel. 2. Push back on the board while maintaining downward pressure on the board, so all standoffs remain engaged. 3. Reinstall all removed components and cables. (Refer to Power connections to system components on page 71 to identify power cables.
5 System diagnostics and troubleshooting This chapter describes the tools available for diagnosing and troubleshooting system issues, and includes these topics: ● Customer Self Help on page 113 ● Troubleshooting checklist on page 134 ● LED color definitions on page 134 ● HP Insight Diagnostics Offline Edition on page 134 ● POST error messages on page 138 Customer Self Help Help and Support Center The HP Help and Support Center (HSC) provides online access to technical support information, softwar
With the HP SoftPaq Download Manager installed, you can use it to download software updates for your workstation: 1. When download manager software is installed, run the application and go to http://h20331.www2.hp.com/Hpsub/cache/509658-0-0-225-121.html. 2. Select your workstation model, operating system, and language, and then click Find Available SoftPaqs. All available SoftPaqs matching the selected criteria are displayed. 3. Select the updates you want to download. 4. Select Download.
Table 5-1 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound activity Diagnosis and service action Blinks red 2 times (once per second), then a 2–second pause, and then 2 beeps Thermal shutdown has occurred. Perform the following: Blinks red 3 times (once per second), then a 2-second pause, and then 3 beeps Blinks red 4 times (once per second), then a 2-second pause, and then 4 beeps Blinks red 5 times (once per second), then a 2-second pause, and then 5 beeps ENWW 1.
Table 5-1 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound activity Blinks red 6 times (once per second), then a 2-second pause, and then 6 beeps Blinks red 7 times (once per second), then a 2-second pause, and then 7 beeps Blinks red 8 times (once per second), then a 2-second pause, and then 8 beeps Blinks red 9 times (once per second), then a 2-second pause, and then 9 beeps Diagnosis and service action 4. Replace third-party modules with HP memory. 5.
Table 5-2 Minor problems (continued) Problem Cause Possible Solution Workstation appears to pause periodically. Network driver is loaded and no network connection is established. Establish a network connection, or use the Computer Setup (F10) Utility or the Microsoft Windows Device Manager to disable the network controller. Cursor does not move using the arrow keys on the keypad. The Num Lock key might be on. Press Num Lock.
Table 5-2 Minor problems (continued) Problem Cause Possible Solution 3. Verify that the power supply cables are connected to the system board. 4. Verify power supply functionality: a. Disconnect AC power. b. Remove internal power supply cables from the system board. c. Plug in AC power. ● If the power supply fan spins and the BIST LED illuminates (see Testing power supply on page 118), the power supply is good. Replace the system board.
To test the power supply: 1. Unplug the AC power. 2. Disconnect internal power supply cables from the system board. 3. Plug in AC power and verify the following: ● If the green LED (illustrated below) on the rear of the workstation is illuminated and the fan is spinning, the power supply is functional. ● If the green LED is not illuminated or the fan is not spinning, replace the power supply.
Table 5-3 Power supply problems (continued) Problem Cause Solution 2. a. Power off the workstation. b. Replace one device at a time and repeat this procedure until a failure occurs. c. Replace the device causing the failure d. Continue adding devices one at a time to verify that all devices are functioning. Verify power supply functionality. a. Disconnect AC power. b. Remove all internal power supply cables from the system board. c. Plug in AC power.
Table 5-4 Diskette problems (continued) Problem Cause Solution Diskette drive cannot write to a diskette. Diskette is not formatted. Format the diskette. Diskette is write-protected. Use another diskette or remove the write protection. Writing to the wrong drive. Verify the drive letter in the path statement. There is not enough space on the diskette. Use another diskette. Diskette write-control is enabled.
Solving hard drive problems Table 5-5 Hard drive problems Problem Cause Solution Hard drive error occurs. Hard disk has bad sectors or has failed. Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. If the drive is detected by the BIOS, run DPS Self-test. Disk transaction problem. Drive not found (identified). The directory structure is bad, or there is a problem with a file. 1. Right-click Start, select Explore, and select a drive. 2.
Solving display problems Table 5-6 Display problems Problem Cause Solution Blank screen (no video). The cable connections are not correct. Verify the cable connections from the monitor to the workstation and to a working electrical outlet. The monitor is off. Turn the monitor on (LED is on). You might need to refer to the monitor manual for an explanation of LED signals. Screen blanking utility installed or energy saver features enabled.
Table 5-6 Display problems (continued) Problem Cause Solution Blurry video or requested resolution cannot be set. If the graphics controller was upgraded, the correct video drivers might not be loaded. Install the video drivers included in the upgrade kit, or download and install the latest drivers for your graphics card from http://welcome.hp.com/country/us/en/ support.html. Monitor cannot display requested resolution. Change the requested resolution.
Solving audio problems Table 5-7 Audio problems Problem Cause Solution Sound does not come out of the speaker or headphones. Software volume control is turned down. Double-click the Speaker icon on the taskbar and use the volume slider to adjust the volume. The external speakers are not turned on. Turn on the external speakers. External speakers plugged into the wrong audio jack. See your sound card documentation for proper speaker connection. Digital CD audio is not enabled.
Solving printer problems Table 5-8 Printer problems Problem Printer does not print. Cause Solution Printer is not turned on and online. Turn the printer on and be sure it is online. The correct printer driver for the application is not installed. 1. Install the correct printer driver for the application. 2. Try printing using the MS-DOS command: DIR C:\> [printer port] Replace printer port with the address of the printer used. If the printer works, reload the printer driver.
Table 5-9 Keyboard and mouse problems (continued) Problem Mouse does not respond to movement or is too slow. Mouse only moved vertically or horizontally, or the movement is jerky. Cause Solution Mouse connector is not properly plugged into the back of the workstation. 1. Shut down the workstation using the keyboard. 2. Plug the mouse connector into the PS/2 mouse connector slot in the workstation, and then restart the workstation. Program in use has stopped responding to commands.
Table 5-10 Front panel component problems (continued) Problem Cause Solution A device in the IEEE-1394 port is not responsive. Cables of the external device are loose, or power cables are unplugged. Verify that all cables are properly connected. The power switch on the device is not turned on. Power off the workstation, power on the external device, then power on the workstation to integrate the device with the workstation system. The port is not there because it was not purchased with the system.
Table 5-11 Hardware installation problems (continued) Problem Cause Solution Workstation does not start. Wrong memory modules were used in the upgrade, or memory modules were installed in the wrong location. 1. Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation. 2. Observe the beeps and LEDs on the front of the workstation. To determine possible causes. see POST error messages on page 138.
Table 5-12 Network problems (continued) Problem Cause Diagnostics passes, but the workstation does not communicate with the network. Network drivers are not loaded, or driver parameters do not match current configuration. Solution 1. Verify that the network drivers are loaded and that the driver parameters match the configuration of the network controller. 2. Verify that the correct network client and protocol is installed. The network controller is not configured for this workstation.
Table 5-13 Memory problems (continued) Problem Cause Solution Out of memory error. Memory configuration might not be set up correctly. Verify proper workstation memory configuration. (See Memory on page 72.) You have run out of memory to run the application. Review the application documentation to determine the memory requirements. Memory count during POST is wrong. The memory modules might not be installed correctly.
Table 5-15 DVD problems (continued) Problem Movie does not play in the DVD drive. Cannot eject DVD (tray-load unit). Optical drive cannot read a disc or takes too long to start. Recording audio DVDs is difficult or impossible. Cause Solution Movie might be regionalized for a different country. See the documentation included with the DVD drive. Decoder software is not installed. Install decoder software. Disc not properly seated in the drive. 1.
Solving Internet access problems Table 5-16 Internet access problems Problem Cause Solution Unable to connect to the Internet. Internet Service Provider (ISP) account is not set up properly. Verify Internet settings or contact the ISP for assistance. Modem is not set up properly. Reconnect the modem and use the quick setup documentation to verify the connections are correct . Web browser is not set up properly. Verify that the Web browser is installed and set up to work with your ISP.
Troubleshooting checklist Before running diagnostic utilities, use the following checklist to find possible solutions for workstation or software problems. ● Is the workstation and monitor connected to a working electrical outlet? ● Is the workstation powered on? ● Is the green power light illuminated? ● Is the monitor on? ● Is the green monitor light illuminated? ● If the monitor is dim, adjust the monitor brightness and contrast controls. ● Press and hold any key.
Key features and benefits The HP Insight Diagnostics Offline Edition simplifies the process of identifying, diagnosing, and isolating hardware issues.
8. Insert the Documentation Library CD into the workstation. 9. Restart your system and HP Insight Diagnostics launches automatically. Downloading the latest diagnostic utility 1. Go to http://www.hp.com. 2. Select the Support & Drivers link. 3. Select the Download driver and software radio button. 4. Enter your product number (for example, xw8600) in the text box, and then press Enter. 5. Select your operating system. 6. Select the Diagnostic link. 7.
● Storage—Displays information about storage media connected to the computer, including fixed disks, diskette drives, and optical drives. ● System—Displays product type, processor type and speed, coprocessor information, and information about ROMs in the computer. Test tab The Insight Diagnostics utility provides the capability to test major hardware components in the workstation.
The Status page also shows: ● Devices being tested ● Tests currently running ● Overall test time ● Individual test times ● Condition status of each test Log tab The Log tab consists of the following views. Test Log—Displays all tests that have been executed, the number of times a test was executed, the number of times a test failed, and the time it took to complete the test. The Clear Test Log button clears the contents of the Test Log.
Table 5-18 POST error messages (continued) Screen message 102—System Board Failure Probable cause DMA, timers, and so forth, might be set improperly or might be defective. 3. Clear CMOS. If the message disappears, there might be a problem with the expansion card 4. Replace the system board. 1. Clear the CMOS. 2. Remove the expansion boards. 3. Replace the system board. 110—Out of Memory for Option ROMs Option ROM for a device could not run because of memory constraints.
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 207—Incompatible memory modules detected Single-bit ECC error. 1. Verify the memory module type. 2. Insert the DIMM in another memory socket. 3. Replace the memory module if the problem persists. 208—Two-DIMM configurations use slots one and five DIMMs are loaded in incorrect slots for a two-DIMM configuration. Verify that the two DIMMs are installed in slots one and five only.
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 511—CPU. CPU A, or CPU B Fan not detected Fan is not connected or is defective. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 1. Reseat the chassis, rear chassis, or front chassis fan cable. 2. Reseat the chassis, rear chassis, or front chassis fan. 3. Replace the chassis, rear chassis, or front chassis fan. 1. Ensure the memory fan is installed. 2.
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 912—Computer Cover Has Been Removed Since Last System Start Up N/A No action required. 914— Hood Lock Coil is not Connected Mechanism is missing or is not connected. 1. Reconnect or replace the missing mechanism. 2. Reseat or replace the missing mechanism cable. 917—Front Audio Not Connected Mechanism is missing or is not connected. 1. Reconnect or replace the missing mechanism. 2.
Table 5-18 POST error messages (continued) ENWW Screen message Probable cause Recommended action 1794—Inaccessible devices attached to SATA 1 and/or SATA 3 Missing or improperly attached cable. Verify that a cable is attached. Reattach the cable. 1796—SATA Cabling Error Missing or improperly attached cable. Verify that a cable is attached. Reattach the cable. 1801—Microcode Patch Error Processor not supported by ROM BIOS. Upgrade BIOS to proper version.
144 Chapter 5 System diagnostics and troubleshooting ENWW
6 Configuring RAID devices This chapter describes how to configure SAS and SATA RAID devices: ● Configuring SAS RAID devices on page 145 ● Configuring SATA RAID devices on page 147 For additional information about configuring RAIDs, see http://www.hp.com/support/RAID_FAQs. For information about preparing your workstation for RAID configuration, see http://www.hp.com/support/ workstation_manuals.
SAS RAID 0 configuration Use the following procedure configure an Integrated Striped (IS) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required disks and disk controllers. 1. On the Main menu of the BIOS-based configuration utility, use the arrow keys to select an adapter. 2. Press Enter to go to the Adapter Properties screen. 3.
SAS RAID 1E configuration Use the following procedure to configure an Integrated Mirroring Extended (IME) volume with the BIOSbased configuration utility. The procedure assumes that the system has the required disk and disk controllers. 1. On the Main menu of the BIOS-based configuration utility, use the arrow keys to select an adapter. 2. Press Enter to go to the Adapter Properties screen. 3.
The Intel SATA AHCI BIOS executes when you select RAID/AHCI for the SATA emulation mode. This BIOS is only used to support serial-attached optical drives. This section does not apply to configuring SATA RAID in the Linux environment. For Linux SATA RAID, refer to the Software RAID in Linux Workstations section in the HP Workstations for Linux User Guide at http://www.hp.com/support/linux_user_manual.
Creating RAID volumes To create RAID volumes, use the Intel Matrix Storage Manager option ROM Configuration utility. 1. To enter the Intel Matrix Storage Manager option ROM Configuration utility, press Ctrl+l when prompted 2. If required, see Deleting RAID volumes on page 149 to make enough physical drives available to create the RAID volume. 3. Use the up or down arrow key to highlight 1. Create RAID Volume, and then press Enter. 4.
7. When prompted, press Y to confirm the reset action. 8. Choose one of the following actions: ● To delete additional RAID volumes, return to Step 1. ● To create RAID volumes, see Creating RAID volumes on page 149. ● Use the up or down arrow key to highlight 4. Exit, and then press Enter.
7 Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS, and includes these topics: ● Preparing to configure passwords on page 151 ● Resetting the password jumper on page 152 ● Clearing and Resetting the CMOS on page 152 Preparing to configure passwords The Computer Setup (F10) Utility enables you to create setup and power-on passwords.
Resetting the password jumper Use the following procedure to disable the power-on or setup password features and clear the poweron and setup passwords. WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. CAUTION: When the workstation is plugged in, the power supply has voltage applied to the system board, even when the workstation is turned off.
CAUTION: When the workstation is plugged in, the power supply has voltage applied to the system board, even when the workstation is powered off. Failure to disconnect the power cord can result in damage to the system. Static electricity can damage the electronic components of the workstation or optional equipment. Before beginning these procedures, be sure that you are discharged of static electricity by briefly touching a grounded metal object. 1.
NOTE: This step does not clear the passwords.
A Appendix A—Connector pins Connector pin descriptions Not all of these connectors might be installed in your workstation.
Rear panel RS-232 serial connector Front/rear panel (internal Type A) USB connector Front/rear IEEE 1394a connector Internal IEEE 1394b connector 156 Appendix A Appendix A—Connector pins Pin Signal 1 Carrier Detect 2 Receive Data 3 Transmit Data 4 Data Terminal Ready 5 Signal Ground 6 Data Set Ready 7 Request to Send 8 Clear to Send 9 Ring Indicator Pin Signal 1 +5 VDC 2 - Data 3 + Data 4 Ground Pin Signal 1 Power 2 GND 3 TPB- 4 TPB+ 5 TPA- 6 TPA+ Pin Signal
9 Front/rear panel microphone cable connector (1/8 inch) Front panel headphone cable connector (1/8 inch) Rear panel line-in audio cable connector (1/8 inch) Rear panel line-out audio cable connector (1/8 inch) TPB (R) Pin Signal 1 (Tip) Audio Left/Power 2 (Ring) Audio Right/Power 3 (Shield) Ground Pin Signal 1 (Tip) Audio Left 2 (Ring) Audio Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio In Left 2 (Ring) Audio In Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio Out Left
SATA drive connector Data Cable Power Cable Power Cable Pin Signal Pin Signal Pin Signal S5** B- P5 Ground P12 Ground S6** B+ P6 Ground P13 12V power Ground P7 5V power P14 12V power P15 12V power S7 * S2 and S3 differential signal pair **S5 and S6 differential signal pair SAS drive connector Segment Pin Backplane receptacle Plug and cable receptacles Primary signal segment S1 SIGNAL GND SIGNAL GND S2 TP+ RP+ S3 TP- RP- S4 SIGNAL GND SIGNAL GND S5 RP- TP-
SAS drive connector Segment Pin Backplane receptacle P5 GROUND P6 GROUND P7 V5c precharge c P8 V5c P9 V5c P10 Plug and cable receptacles GROUND P11 READY LED d P12 GROUND P13 V12 precharge c P14 V12c P15 V12c VGA connector Pin Signal Pin Signal Pin Signal 1 Red Analog 6 GND 11 Monitor ID 2 Green Analog 7 GND 12 DDC Serial Data 3 Blue Analog 8 GND 13 Horizontal Sync 4 Monitor ID 9 +5 VDC 14 Vertical Sync 5 GND 10 GND 15 DDC Serial Clock DVI-I ca
DVI-I cable connector 2 T.M.D.S DATA 2+ 17 T.M.D.S DATA 0- 3 T.M.D.S DATA 2/4 SHIELD 18 T.M.D.S DATA 0+ 4 T.M.D.S DATA 4- 19 T.M.D.S DATA 0/5 SHIELD 5 T.M.D.S DATA 4+ 2 20 T.M.D.S DATA 5- 6 DDC CLOCK 21 T.M.D.S DATA 5+ 7 DDC DATA 22 T.M.D.S CLOCK SHIELD 8 ANALOG VERT. SYNC 23 T.M.D.S CLOCK+ 9 T.M.D.S DATA 1- 24 T.M.D.S CLOCK- 10 T.M.D.S DATA 1+ C1 ANALOG RED 11 T.M.D.S DATA 1/3 SHIELD C2 ANALOG GREEN 12 T.M.D.S DATA 3- C3 ANALOG BLUE 13 T.M.D.
P18 Memory riser power 10–pin cable connector* Pin Color Signal 1 Black GND 2 Black 3 Pin Color Signal 6 Black with yellow stripe V 12-D GND 7 Black with yellow stripe V 12-R Black with purple stripe 5 VSB 8 Black with purple stripe V 5SB 4 Black GND 9 Black with yellow stripe V 12-R 5 Black GND 10 Black with yellow stripe V 12-R * Used with 1050–watt power supply only.
PCI Express auxiliary power 6-pin cable connector Pin Color 800W P16 P17 1050W P16 1050W P17 1 Yellow 12 V-G 12 V-G1 12 V-G2 2 Yellow 12 V-G 12 V-G1 12 V-G2 3 Yellow 12 V-G 12 V-G1 12 V-G2 4 Black GND GND GND 5 Black GND GND GND 6 Black GND GND GND Verify that you can differentiate between the power cable that connects to the PCI Express x16 card, and the power cable that connects to the system board. These two cables have different pin counts and different colors.
AUX IN system board connector Pin Signal 4 Front USB system board 2x5 connector CAUTION: connector. Pin AUX RIGHT Signal 1 +5V 2 +5V 3 USB6- 4 USB7- 5 USB6+ 6 USB7+ 7 GND 8 GND 9 Key (no pin) 10 Connector Present Detect The 2x5 system board connector can be mated to a wide 2x5 option cable connector or a narrow 1x5 option cable To prevent damage to connectors, connect a narrow 1x5 option cable connector to pins 1,3,5, and 7 only of the 2x5 system board connector.
FDD system board connector Pin Signal Pin Signal 8 FLP_INDEX# 25 Ground 9 Ground 26 FLP_TRACK# 10 FLP_MOTOR# 27 Ground 11 Ground 28 FLP_WP# 12 Unused 29 Ground 13 Ground 30 FLP_RD_D# 14 FLP_SEL_A# 31 Ground 15 Ground 32 FLP_HD_SEL# 16 Unused 33 Ground 17 Ground 34 FLP_DSKCHG# MiniSAS 4i cable connector Pin 1 Pin 2 Pin 3 Pin 4 Signal A2 A2 A2 A2 Rx 0+ A3 A3 A3 A3 Rx 0– N/C* A5 A5 A5 Rx 1+ N/C A6 A6 A6 Rx 1– A8 A8 A8 A8 Sideband 7 A9
MiniSAS 4i cable connector B8 B8 B8 B8 Sideband 0 B9 B9 B9 B9 Sideband 1 B10 B10 B10 B10 Sideband 2 B11 B11 B11 B11 Sideband 6 N/C N/C B13 B13 Tx 2+ N/C N/C B14 B14 Tx 2- N/C N/C N/C B16 Tx 3+ N/C N/C N/C B17 Tx 3- A1, A4, A7, A12, A15, A18, B1, B4, B7, B12, B15, B18 SIG GND * N/C = not connected MiniSAS 4x cable connector ENWW Pin 1 Pin 2 Pin 3 Pin 4 Signal S1 S1 S1 S1 Rx 0+ S2 S2 S2 S2 Rx 0- N/C S3 S3 S3 Rx 1+ N/C S4 S4 S4 Rx 1- N/C N/
MiniSAS 4x cable connector S16 S16 S16 S16 Tx 0+ G1 - G9 SIG GND Housing CHASSIS GND * N/C = not connected eSATA cable connector Name Type S1 GND S2 A+ Description Cable Usage Backplane Usage 1st mate 2nd mate 2nd mate 3rd mate Differential signal pair A S3 A- 2nd mate 3rd mate S4 GND 1st mate 2nd mate S5 B- 2nd mate 3rd mate Differential signal pair B S6 B+ 2nd mate 3rd mate S7 GND 1st mate 2nd mate 166 Appendix A Appendix A—Connector pins ENWW
B Appendix B—System board designators This appendix lists the system board designators for this system.
Designator Silk screen Component P11 P11 AUX IN Auxiliary audio connector P12 P12 MCH fan header P20 P20 IDE IDE connector P23 P23 FRONT AUDIO Front panel audio header P24 P24 Front panel USB header P25 P25 Internal USB header P29 P29 HDD LED connector P53 P53 Serial port connector P60-P63 SATA0 - SATA3 SATA Connectors P66-P67 SATA4 - SATA5 SATA Connectors P70 P70 Primary processor fan header P71 P71 CPU1 FAN Second processor fan header P80-P87 SAS0 - SAS7 SAS/SATA c
C Appendix C—Routine care General cleaning safety precautions ● Never use solvents or flammable solutions to clean the workstation. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ● Always unplug the workstation before cleaning the keyboard, mouse, or air vents. ● Always disconnect the keyboard before cleaning it. ● Wear safety glasses equipped with side shields when cleaning the keyboard.
● Clean under a key with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Allow the parts to air dry before reassembly. ● Use tweezers to remove any fibers or dirt in confined areas. Cleaning the monitor ● Follow the safety precautions presented in Service considerations on page 48 before cleaning the monitor.
