HP xw8400 Service and Technical Reference Guide User Guide
Copyright Information Warranty © 2006 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Trademark Credits The HP Invent logo is a trademark of Hewlett-Packard Company in the U.S. and other countries. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. Red Hat is a registered trademark of Red Hat, Inc. Linux is a registered trademark of Linus Torvalds. Intel is a registered trademark of Intel Corporation in the U.S. and other countries and are used under license. Acrobat and Acrobat Reader are trademarks of Adobe Systems Incorporated. Energy Star is U.
Table of contents 1 Product overview Product features ................................................................................................................................... 2 Exploded view ...................................................................................................................... 2 Front panel components ..................................................................................................... 3 Rear panel components .......................................
Restoring from the HP Backup and Recovery Manager restore point CD/DVDs ................................................................................. 20 Restoring from the HP Backup and Recovery Manager restore point on the Recovery Partition ........................................................ 20 Reclaiming hard disk space from the recovery partition ................................... 20 Ordering backup software .................................................................................
Security lock (optional) ...................................................................................... 47 Universal chassis clamp lock (optional) ............................................................ 47 Access panel key lock ....................................................................................... 47 Fault notification and recovery ........................................................................................... 47 Drive Protection System .............................
PCI Express ..................................................................................................... 74 Removing PCI or PCI Express cards ............................................................... 74 PCI or PCI Express installation ......................................................................... 75 Front fan removal (Optional) ............................................................................................. 76 Battery ...................................................
Solving audio problems .................................................................................................. 116 Solving printer problems .................................................................................................. 118 Solving keyboard and mouse problems ........................................................................... 118 Solving front panel component problems ........................................................................
Maximizing the airflow ...................................................................................................................... 173 Cleaning the workstation case ......................................................................................................... 174 Cleaning the keyboard .................................................................................................................... 175 Cleaning the monitor ..............................................................
1 Product overview This chapter presents an overview of the hardware components of the HP Workstation.
Product features Exploded view The following image shows a typical HP xw8400 Workstation. Drive configurations can vary. For complete and current information on supported accessories and components, see http://partsurfer.hp.com.
Front panel components The following image shows a typical HP xw8400 Workstation. Drive configurations can vary. Figure 1-2 Front panel components Table 1-2 Front panel components Item ENWW Symbol Description Item Symbol Description 1 Optical drive 6 Headphone connector 2 5.25-inch drive bay 7 USB 2.
Rear panel components Figure 1-3 Rear panel components Table 1-3 Rear panel components Item Symbol Description Item Symbol Description 1 Power cord connector 10 Graphics adapter 2 Built In Self Test (BIST) LED 11 Audio line-in connector 3 Keyboard connector 12 RJ-45 network connector 4 Serial connector 13 Parallel connector 5 USB 2.
the side panel of the unit and on the rear panel. Keep the serial number available when contacting customer service for assistance.
Product specifications The following table lists the physical dimensions. Table 1-4 Physical characteristics Weight (depending on configuration) 18 - 25.2 kg (39.6 - 55.6 lb.) Tower dimensions 455 mm (17.9 in.) tall, 210 mm (8.3 in.) wide, 525 mm (20.7 in.) deep Rack mount dimensions (top 210 mm (8.3 in.) tall, 440 mm (17.3 in.) wide, 525 mm (20.7 cover and foot removed) in.) deep Power supply and cooling This section describes power supply specifications.
Table 1-6 Current specification (continued) Current Continuous Description 12 VCPU1 13.7 A Input to onboard regulator that supplies power for CPU1 12 V-M 14 A Input to onboard regulators that supply 1.5 V and 1.8V for memory 12 V-B 14.5 A Used with PCI fans, input to onboard regulators that supply 1.5 V and 1.2 V 12 V-D 10.0 A Used with storage (disk, optical, floppy) 12 V-G 12.5 A Used with PCI Express x16 auxiliary connector V12N 0.3 A Used by PCI 5 VSB 2.
Table 1-7 Power supply specifications (continued) Power supply size (wide x high x deep) 98 mm x 160 mm x 213 mm Energy Star®–compliant Yes Blue Angel Compliant (<2 W in S5 — Power off) N/A Power consumption in ES mode — Suspend to RAM (S3) (Instantly Available PC) <7 W FEMP standby power compliant @ 115 V (<2 W in S5 - Power Off) Yes (Wake-On-LAN (WOL) disabled) BIST LED Yes Surge tolerant full ranging power supply Withstands power surges up to 2,000 V Power consumption and cooling Example 1:
Table 1-9 Example 1 Heat dissipation * (continued) Windows Busy (S0) Sleep (S3) 1150 BTU/hr 16 BTU/hr 16 BTU/hr 1143 BTU/hr 18 BTU/hr 1171 BTU/hr 18 BTU/hr 16 BTU/hr 16 BTU/hr * Heat dissipation calculation is based on measured watts, assuming the service level is attained for one hour. This product is in compliance with US executive order 13221, WOL (wake on LAN) disabled. Example 2: The following table shows the primary power consumption for an example configuration: ● Two 3.
Table 1-11 Example 2 Heat dissipation * (continued) Sleep (S3) 14 BTU/hr 11 BTU/hr 17 BTU/hr 14 BTU/hr 14 BTU/hr 11 BTU/hr * Heat dissipation calculation is based on measured watts, assuming the service level is attained for one hour. This product is in compliance with US executive order 13221, WOL (wake on LAN) disabled. NOTE When you power down your workstation with the power button on the front panel, the power consumption falls below 10 W.
Environmental specifications This section describes environmental specifications of your workstation. Table 1-12 Environmental Specifications Temperature (operating) 40° to 95° F (5° to 35° C) Temperature (non-operating) –40° to 140° F (–40° to 60° C) Humidity (operating) 8% to 85% RH, non-condensing Humidity (non-operating) 8% to 90% RH, non-condensing Altitude (operating) 0 to 10,000 ft. (3,048 m) Altitude (non-operating) 0 to 30,000 ft.
NOTE If a graphics card requiring more than 75 W is installed, HP recommends not using slot 3, which is the PCI Express slot below the graphics slot. In addition to these slot power specifications, the overall power consumption of the system (including I/O cards, processors, memory, and drives) must not exceed the maximum ratings of the system power supply. For hardware specifications of other system components, such as graphics cards or optical drives, see the website of the specific manufacturer.
Energy Star® The Energy Star program, a government-backed initiative, promotes energy efficiency by identifying ways to reduce energy consumption. Select HP workstations participate in the Energy Star program. NOTE Energy Star is not supported on Linux-based workstations. For those workstations that support Energy Star and have it enabled, the power management features are set as follows: ● The monitor goes into power savings mode after 20 minutes of inactivity.
Hyper-Threading Technology Hyper-Threading Technology, developed by Intel®, enables a single processor to execute multiple threads of instructions simultaneously. Hyper-Threading Technology enables the processor to utilize its execution resources more efficiently, delivering performance increases and improving user productivity. Not all applications or environments benefit from the Hyper-Threading Technology. Hyper-Threading is most beneficial in multi-tasking environments.
2 Installing or restoring the operating system This chapter describes the installation and restoration of the operating system.
Installing the operating system and software The following sections discuss operating system and HP software installation procedures. Microsoft Windows XP Professional The first time you power on your workstation, you are prompted to select a language for the operating system. After selecting the language, read and follow the instructions on the screen to complete the installation of the operating system. This process takes approximately 10 minutes, depending on the system hardware configuration.
Linux-enabled workstations Linux-enabled workstations are not preinstalled with Linux. They require the HP Installer Kit for Linux and the purchase of a Red Hat box set. The Installer kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat box set that have been verified to work on HP workstation hardware. Verifying hardware compatibility To determine which Linux versions have been verified to work on HP workstation hardware: 1. Go to http://www.hp.
HP software The following HP software may be installed on your workstation depending on the operating system and options: ● Computer Setup (F10) Utilities and diagnostic features ● HP Support Software including device drivers ● Security Management tools (optional) ● Software Support Management tools Additional software is available for download: ● HP Client Manager Software is available at http://www.hp.com/go/easydeploy. ● System Software Manager is available at http://www.hp.com/go/ssm.
Restoring the operating system This section describes how to restore the Windows and Linux operating systems. Restoring the Windows operating system Your workstation has a several methods to restore your Windows XP operating system to a near-factory state, or to the state of the system at a predefined snapshot in time. Your system has a recovery partition on the system hard drive that contains software and data required for the restore process as described in the following sections.
HP Backup and Recovery Manager restore points HP Backup and Recovery Manager is preinstalled on your workstation. This software allows you to backup and restore your system and data. You will be prompted to make RestorePlus! CDs at the first boot of the system. An Initial Restore Point (IRP) will be created automatically. This restore point is a complete snapshot of the system partition at the time the IRP was created.
NOTE Before calling HP to order the software, be sure to have the serial number of your workstation available. See Serial number and COA label location on page 4 for details. Restoring the Linux operating system NOTE To restore the Linux operating system, the HP Driver CD and Red Hat box set are required. Download the latest HP Driver CD to get any new enhancements. For preloaded Linux systems, an icon called Red Hat ISO's is available on the desktop. Click this icon to go to the /iso directory.
Protecting the software To protect software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files.
3 System management This section describes the various tools and utilities that allow for the system management of the workstation.
Computer Setup (F10) Utility The Computer Setup (F10) Utility enables you to: 24 ● Change factory default settings and set or change the system configuration, which might be necessary when you add or remove hardware. ● Determine if all of the devices installed on the workstation are recognized by the system and functioning properly. ● Determine information about the operating environment of the workstation.
● Replicate your system setup by saving system configuration information on diskette and restoring it on one or more workstations. ● Execute self-tests on specified SATA and IDE (ATA) hard drives (when supported by the drive). BIOS ROM The BIOS of the computer is a collection of machine language programs stored as firmware in ROM. The BIOS ROM includes such functions as POST, PCI device initialization, Plug 'n Play support, power management activities, and the Computer Setup (F10) Utility.
4. Use the left and right arrow keys to select the appropriate heading. Use the up and down arrow keys to select the option you want, and press Enter. 5. To apply and save changes, select File>Save Changes and Exit. ● If you have made changes that you do not want applied, select File>Ignore Changes and Exit. ● To reset to factory settings, select File>Default setup>Restore Factory Settings as Default. Press F10 to accept the changes. Click Apply Defaults and Exit.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Storage Option Description Save Changes and Exit Saves changes to system configuration and exits the Computer Setup (F10) Utility. Device Configuration Lists all installed storage devices including hard disk, SATA 0, USB, CD-ROM, IDE Primary 0, and IDE/SATA. When a device is selected, detailed information and options are displayed.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Sets the SATA emulation mode with the following options: ● RAID + AHCI–Requires one of the two Intel SATA option ROMs to run. In this mode, the Option ROM manages the drives so they are not shown in Device Configuration. This option is the default and offers best performance. ● Separate IDE Controller–Offers standard SATA supports (four ports only).
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description NOTE If the setup password is set, you must enter Computer Setup (F10) Utility to change it, flash the ROM, and make changes to certain plug-and-play settings under Windows. Power-On Password Enables you to set and enable the power-on password. Password Options Lock Legacy Resources Prevents the operating system from reassigning plug-and-play resources for serial, parallel, and floppy legacy I/O devices.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description UUID (Universal Unique Identifier) Can only be updated if the current chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.) Keyboard Enables you to set the keyboard locale for System ID entry. OS Security Data Execution Prevention Sets Data Execution Prevention mode in the processors.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Advanced ** Power-On Options POST Messages Allows for selection between splash screen and text-mode startup. F9 Prompt (enable/disable) When enabled, displays F9=Boot Menu during POST. Displaying this feature prevents the text from being displayed, but pressing F9 still forces the system to attempt booting from the network. F10 prompt (enable/disable) When enabled, displays F10=Setup during POST.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Serial Port Enables you to set I/O and interrupt (IRQ) for the device. Parallel Port Enables you to set I/O, IRQ, and DMA channel for the device. Diskette Controller Enables you to set I/O, IRQ, and DMA channel for the device. PCI VGA Configuration This menu lets you select which device to use as the primary VGA device—the one that will show graphics during POST and boot, before the OS takes over graphics.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description PXH-V Secondary Latency Timer Sets the secondary latency timer on the PXH-V bridge which is connected to PCI-X slot 5. PCIX Secondary Latency Timer Sets the secondary latency timer on the ESB2 PCI-X bridge which is connected to PCI-X slots 6 and 7, and the SAS controller. SAS Latency Timer Sets the latency timer on the SAS controller.
Desktop management HP Client Management Solutions (available for download from http://www.hp.com/go/easydeploy) provides standards-based solutions for managing and controlling workstations in a networked environment.
To initiate Remote System Installation, press F12 when F12=Network Service Boot appears in the lower-right corner of the HP logo screen. Follow the on-screen instructions to continue the process. The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot.
● ● Help desk and problem resolution ● Managing help desk tickets ● Remote troubleshooting ● Remote problem resolution ● Client disaster recovery Software and operations management ● Ongoing desktop management ● HP system software deployment ● Application self-healing See http://h18000.www1.hp.com/im/prodinfo.
ROM flash The workstation comes with a programmable flash ROM. By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being unintentionally updated or overwritten, which is important to ensure the operating integrity of the workstation. Should you need or want to upgrade the ROM, you can: ● Order an upgraded ROMPaq diskette from HP. ● Download the latest ROMPaq images from HP driver and support page, http://www.hp.com/ support/files.
To recover the system after it enters Boot Block recovery mode: 1. If there is a diskette in the diskette drive or a CD in the CD drive, remove the diskette and CD, and power down the system. 2. Insert a ROMPaq diskette into the diskette drive, or if permitted on this workstation, insert a ROMPaq CD into the CD drive. USB media such as an HP DriveKey can also be used. 3. Power on the workstation.
Copying to a single workstation CAUTION A setup configuration is model-specific. File system corruption can result if the source and target workstations are not the same model. For example, do not copy the setup configuration from an HP xw6200 Workstation to an HP xw8400 Workstation. 1. Select a setup configuration to copy. Power off the workstation. In Windows, click Start>Shut Down>Shut Down. 2.
NOTE If you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility. If you are using a PS/2 keyboard, disregard the keyboard error message that might appear. 5. If you are using a diskette, insert it now. 6. Click File>Replicated Setup>Save to Removable Media. Follow the instructions on the screen to create the configuration diskette. 7. Download a BIOS utility for replicating setup (repset.
HP has made the task of locating, accessing, evaluating, and installing the latest support software easier. You can download the software from http://www.hp.com/support. The Web site contains the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft Windows operating system on the HP workstation.
Table 3-3 Security features overview Feature Purpose How It Is Established Removable Media Boot Control Prevents booting from the removable media drives. From the Computer Setup (F10) Utility Menu. Serial, Parallel, USB, or Infrared Interface Control Prevents transfer of data through the integrated serial, parallel, USB, or infrared interface. From the Computer Setup (F10) Utility menu. Power-On Password Prevents use of the workstation until the password is entered.
NOTE System Software Manager and HP Client Manager Software allow remote management of setup passwords and other BIOS settings in a networked environment. For more information, see http://www.hp.com/go/easydeploy. Establishing a setup password in the Computer Setup (F10) Utility Establishing a setup password through the Computer Setup (F10) Utility prevents reconfiguration of the workstation (through use of the Computer Setup (F10) Utility) until the password is entered.
3. Select Security>Power-On Password, and follow the on-screen instructions. 4. Before exiting, select File>Save Changes and, Exit. Entering a power-on password To enter a power-on password: 1. Power on or restart the workstation. In Windows, click Start>Shut Down>Restart the Computer. 2. When the key icon appears on the monitor, enter the current password, and press Enter. NOTE Type carefully. For security reasons, the characters you enter do not appear on the screen.
Changing a power-on or setup password To change a power-on or setup password: 1. Power on or restart the workstation. In Windows, click Start>Shut Down>Restart. 2. As soon as the workstation powers on, press and hold the F10 key until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. NOTE If you do not press F10 at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility.
National keyboard delimiter characters Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your workstation. Table 3-4 National keyboard delimiter characters Arabic / Greek - Russian / Belgian = Hebrew .
Setting the hood sensor protection level To set the hood sensor protection level: 1. Power on or restart the workstation. In Windows, click Start>Shut Down>Restart. 2. As soon as the workstation powers on, press and hold the F10 key until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. NOTE If you do not press the F10 key at the appropriate time, you must restart the computer and press and hold the F10 key again to access the utility.
drive. The service provider can use this information to help diagnose conditions that caused you to run the DPS software. ECC fault prediction and pre-failure warranty When the workstation encounters an excessive number of error checking and correcting (ECC) memory errors, the workstation displays a Local Alert message. This message contains detailed information about the errant memory module,enabling you to take action before you experience non-correctable memory errors.
4 Removal and replacement procedures This chapter describes removal and replacement procedures of most internal components.
Service considerations The following sections discuss service considerations that should be reviewed and practiced before removing and replacing any system components. WARNING! When lifting or moving the workstation, do not use the front bezel as a handle or lifting point. Lifting the workstation from the front bezel or lifting it incorrectly can cause the unit to fall and harm the user and damage the workstation. To properly and safely lift the workstation, lift it from the bottom of the unit.
Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● Transport products in static-safe containers, such as tubes, bags, or boxes, to avoid hand contact. ● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Cables and connectors Cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector or pull strap whenever possible. In all cases, avoid bending or twisting the cables, and be sure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
Customer Self Repair Customer Self Repair (CSR) enables you to obtain replacement parts and install them yourself on your workstation. The following table indicates which workstation components are customer-serviceable. See http://www.hp.com/go/selfrepair/ for more information.
Pre-disassembly procedures Perform the following steps before servicing the workstation: ENWW 1. Remove or disengage any security devices that prohibit opening the workstation. 2. Close any open software applications. 3. Remove any diskettes or CDs from the workstation. 4. Exit the operating system. 5. Shut down the workstation and any peripheral devices that are connected to it. 6. Disconnect the power cord from the electrical outlet and then from the workstation. 7.
System board components The following image shows the system board connectors and sockets on the HP xw8400 Workstation.
Table 4-3 System board components (continued) Item Description Item Description Item Description 8 IEEE 1394 19 Front IEEE 1394 30 Primary IDE* 9 Audio 20 Front Control Panel 31 Diskette Drive 10 Rear Chassis Fan 21 PCI-X 100 32 Processor 2 Fan 11 PCI (32-bit, 33 MHz) 22 PCI-X 133 33 Hard Disk Activity LED Item 41 Description Main Power * The Primary IDE connector is generally used for hard drives. ** The PCI Express x8 is a PCI Express x8 connector that has x4 bandwidth.
Removing and replacing components This section discusses the procedures necessary to remove and install various hardware components on your workstation. Before servicing or upgrading your workstation: 1. Review the safety precautions and the Service considerations on page 50, as well as the Safety and Regulatory Information. 2. Locate and clear a suitable work area. 3. Shut down the system and remove power from the unit. 4. Gather your tools. 5. Remove and security devices. 6. Service your unit.
Power button and front speaker (Power button assembly and system speaker on page 64) Optical drive (Optical drive on page 79) Diskette drive (Diskette drive (optional) on page 82) Bezel blanks (Bezel blanks on page 62) Power supply (Power supply on page 65) System fan (System/ memory fan assembly on page 66) Memory (Memory on page 67) Front fan removal (optional) (Front fan removal (Optional) on page 76) Battery (Battery on page 78) Hard drive (Hard drive on page 84) CPU heatsink (Removing the CPU heatsink
Figure 4-3 Removing the security lock Removing the cable lock (optional) If a cable lock is installed, remove it before servicing the unit. To remove the cable lock, unlock it and pull it out of the cable lock slot as shown in the following image. Figure 4-4 Removing the cable lock Access panel Before accessing the internal components of the workstation, the access panel must be removed.
WARNING! Before removing the workstation access panel, be sure that the workstation is powered off and that the power cord is disconnected from the electrical outlet. 1. Disconnect power from the system. 2. If a lock is present, unlock the access panel. The keys are on the rear panel (Rear panel components on page 4). Also, unlock any other locks that are present (Kensington, or Padlock). 3. Pull up on the handle and lift off the cover.
Figure 4-6 Opening the front bezel Bezel blanks To remove the bezel blanks: 1. Disconnect power from the system ( Pre-disassembly procedures on page 55) and remove the front bezel (Front bezel on page 61) 2. Remove the bezel blanks by squeezing in on the tabs (1) and pushing the bezel blanks out (2).
Hood sensor (Smart Cover Sensor) To remove the hood sensor: 1. Disconnect power from the system ( Pre-disassembly procedures on page 55) and remove the access panel (Access panel on page 60). Lay the workstation on its side with the system board facing up. 2. Disconnect the white 1 x 3 hood sensor connector from the inline connector attached to the front panel harness. 3. Slide the hood sensor forward. 4. Push the hood sensor down and remove it from the chassis.
5. Pull the bracket away from the front panel I/O device assembly. Figure 4-9 Removing the front panel I/O device assembly 6. Slide the front panel cables through the chassis and out the front of the unit. To replace the front panel I/O device assembly, reverse the previous steps. Power button assembly and system speaker The power button and the system speaker are part of the same assembly. To remove the power button: 1.
2. Slide the speaker away from the three flanges and remove it from the chassis. Figure 4-10 Removing the speaker Power supply 1. Disconnect power from the system ( Pre-disassembly procedures on page 55), and remove the access panel (Access panel on page 60). Place the workstation on its side with the system board facing up. 2. Disconnect the power supply from the system board.
Figure 4-11 Removing the power supply To install the power supply, reverse the previous steps. System/memory fan assembly The system fan and memory fan are connected and treated as a unit. To remove the system/memory fan assembly: 66 1. Disconnect power from the system ( Pre-disassembly procedures on page 55), and remove the access panel (Access panel on page 60). Place the workstation on its side with the system board facing up. 2.
4. Press down on the ribbed portion of the system fan housing (3), rotate the fan housing down, and lift the unit out of the chassis. Figure 4-12 Removing the system/memory fan assembly To replace a system/memory fan assembly, reverse the previous steps. CAUTION When installing the system/memory fan assembly, be sure that the fan is situated so that the airflow direction is going out of the chassis to avoid overheating.
Removing memory module 1. Disconnect power from the system ( Pre-disassembly procedures on page 55), and remove the access panel (Access panel on page 60). Place the workstation on its side with the system board facing up. CAUTION To ensure that memory modules are not damaged during removal or installation, power off the workstation and unplug the power cord from the AC power outlet. Wait until the LED on the back of the power supply turns off before removing memory.
4. Lift the DIMM straight up, and remove it from the unit. Figure 4-14 Removing DIMM NOTE DIMMs and DIMM sockets are keyed for proper installation. Be sure these guides align when installing a DIMM. Installing memory module CAUTION HP only ships DIMMs that are electrically and thermally compatible with this product. Because third-party DIMMs might not be electrically or thermally compatible, they are not supported by HP.
● Load the memory module pairs in order of size, from smallest to largest. Figure 4-15 Identifying memory slots The BIOS generates warnings/errors on invalid memory configurations. ● If there is no way to obtain a valid memory configuration by disabling some of the plugged-in memory, the BIOS will halt with a diagnostics 2006 code for memory error (five beeps and blinks).
3. Gently push out on the socket levers. 4. Lower the DIMM straight down, and be sure the socket levers secure the module into place. 5. Lower the memory fan until it snaps into place. NOTE Ensure that all cables are clear of the fan housing when lowering the memory fan.
Removing the PCI retainer 1. Disconnect power from the system ( Pre-disassembly procedures on page 55), and remove the access panel (Access panel on page 60). Place the workstation on its side with the system board facing up. 2. For short or tall cards, lift the PCI retainer arm (1) with one hand, press in on the sides (2) of the retainer, and rotate it (3) out of the chassis. Figure 4-18 Removing the short or tall card PCI retainer Installing the PCI retainer 1.
2. For short or tall PCI cards, attach the hooks of the PCI retainer (1) under the slots on the rear of the chassis, and then rotate the retainer down until the retainer arm (2) supports the card. Figure 4-19 Installing the short or tall card PCI retainer PCI retention clamp 1. Disconnect power from the system ( Pre-disassembly procedures on page 55), and remove the access panel (Access panel on page 60). Place the workstation on its side with the system board facing up. 2.
PCI Express PCI Express is a point-to-point architecture and uses a serial data transmission protocol. A single PCI Express lane consists of four wires and can transmit 250 MB/s in a single direction or 500 MB/s in both directions simultaneously. This bandwidth is not affected by what is happening on other PCI Express buses or legacy PCI/PCI-X buses (provided that total bandwidth can be handled by the CPU and the memory subsystem.
3. Lift the PCI card out of the chassis (2). If removing a PCI Express high-end graphics card, remove the auxiliary power supply cable (not illustrated) if required, and move the lever to release the card and lift it out of the chassis (3). Store the card in an anti-static bag. 4. Close the PCI retention clamp. Figure 4-21 Removing the PCI or PCI-E Card PCI or PCI Express installation 1.
Figure 4-22 Installing the PCI or PCI-E card Front fan removal (Optional) To remove the front fan: 1. Disconnect power from the system ( Pre-disassembly procedures on page 55), and remove the access panel (Access panel on page 60). Place the workstation on its side with the system board facing up. 2. Disconnect the fan wire from the connector on the system board. 3. Release the two card guide latches. Pivot the card guide toward the system board (1), and lift it out of the chassis (2).
4. Remove the fan from the card guide by applying outward pressure on the card guide while lifting the fan away. Figure 4-24 Removing the fan from the card guide To install the front fan: 1. Place the fan in the card guide with the fan label facing into the card guide, and the fan protector screen facing outward. NOTE Ensure that the fan blows toward the rear of the chassis. 2. Place the fan wire through the slot in the card guide. 3. Snap the fan into place in the card guide.
Battery CAUTION Before removing the battery, be sure your CMOS settings are backed up because all CMOS settings are lost when the battery is removed. To back up the CMOS settings, use Computer Setup and run the Save to Diskette option from the File menu. 1. Disconnect power from the system ( Pre-disassembly procedures on page 55), and remove the access panel (Access panel on page 60). Place the workstation on its side with the system board facing up. 2.
Figure 4-27 Identifying correct power connections Table 4-6 Power connector descriptions Connector Description P1 24–pin Power Connector P2 4–pin Memory Connector P3 8–pin CPU0 Connector P4–P8 SATA and IDE ODD/ Accessory Power Connectors P9 Diskette Connector P10–P14 HDD Connector P15 PCI-E Connector Optical drive Your workstation might have a SATA or an IDE optical drive. To remove the optical drive. 1. ENWW Disconnect power from the system ( Pre-disassembly procedures on page 55).
2. Disconnect the audio (1), data (2), and power (3) cables from the drive. The connector colors might be different than illustrated. NOTE The audio cable is only required for Linux-based systems. Figure 4-28 Disconnecting the IDE (left) or SATA (right) cable from the optical drive 3. Lift the green drivelock release lever, and gently slide the drive out of the chassis.
To replace an optical drive: 1. Lift the green drivelock release lever while sliding the optical drive into the bay. When the optical drive is partially inserted, release the drivelock release lever, and slide the drive completely into the bay until the drive is secured. CAUTION Ensure that the optical drive is secure. Failure to do so can cause damage to the drive when moving the workstation. 2. Connect the power, data , and audio (if required) cables to the drive and workstation.
Figure 4-31 Connecting the SATA optical drive cable to the system board Diskette drive (optional) To remove a diskette drive: 1. Disconnect power from the system ( Pre-disassembly procedures on page 55). Remove the access panel (Access panel on page 60) and the front bezel (Front bezel on page 61). 2. Disconnect the cables from the back of the diskette drive.
3. While lifting the green drivelock release tab, slide the drive forward out of the chassis. Figure 4-33 Removing the diskette drive from the chassis 4. Remove the diskette drive from its bracket by removing the two M3 screws in the rear-most holes and pulling the diskette drive from the bracket. Figure 4-34 Removing the diskette drive from the bracket To replace a diskette drive: ENWW 1. Slide the diskette drive into the bracket, and secure it with two M3 screws. 2.
3. Route the diskette drive data cable between the system board and the hard drive cage. Your cable might look different than the one shown. CAUTION The cable must stay between the system board and the hard drive cage. It might be necessary to push the cable down so that it catches on the system board. This routing method is important because it avoids interference with the CPU heatsink fans and blocking airflow. Figure 4-35 Routing the diskette drive cable to the system board 4.
3. Push in on the green drivelock release tabs, and pull the hard drive out of the chassis. Figure 4-36 Removing the hard drive Installing a hard drive 1. Select a drive bay in which to install the drive. If installing more than one hard drive, use the hard drive order shown in the following image. Figure 4-37 Identifying hard drive installation order 2. ENWW Squeeze the green tabs, and slide the rails out of the empty bay.
3. Attach the rails to the hard drive. Align the pins on the rails with the hard drive holes, and snap the rails into place. Figure 4-38 Attaching rails to the hard drive 4. Push the drive into the selected bay until it snaps into place. 5. Attach a data cable from a SATA connector on the system board to the hard drive, and attach a power cable to the drive.
6. For a SAS hard drive, attach a SAS/SATA adapter to the connector on the hard drive. Attach a data cable from a SAS connector on the system board to the hard drive, and attach a power cable to the drive. Figure 4-40 Installing the SAS/SATA adapter (left) and cable (right) Installing a hard drive In the fifth hard drive bay To install a hard drive into fifth HDD bay: 1. Place the workstation on its side, and remove the three drive screws that are located on the bottom of the chassis.
4. Attach a data cable from a SATA connector on the system board to the hard drive, and attach the fifth drive power cable to the drive. Figure 4-42 Attaching the data cable for the SATA hard drive in the fifth hard drive bay Processor heatsink Removing the CPU heatsink NOTE The following illustrated CPU heatsink is typical of what you might have in your workstation.
2. Remove the four processor screws slowly, being sure to loosen all the screws evenly. Loosen one pair of diagonally opposite screws (1) until the screw shanks disengage from the system board, and then loosen the remaining pair (2). Do not fully loosen one screw, then move on to the next. Loosen all of the screws a little at a time, so that the processor remains level. Figure 4-43 Identifying proper screw removal order 3. Disconnect the CPU heatsink fan connector (1) from the system board. 4.
Replacing the CPU heatsink 1. Disconnect power from the system ( Pre-disassembly procedures on page 55). Remove the access panel (Access panel on page 60) and the CPU heatsink (Removing the CPU heatsink on page 88). 2. Use alcohol and a soft cloth to clean all of the thermal interface material residue from the CPU heatsink and processor. CAUTION Allow the alcohol on the processor and CPU heatsink to dry completely. 3.
4. Insert and tighten the four CPU heatsink screws. First, tighten all of the screws partially so that the CPU heatsink remains level. Next, fully tighten one pair of diagonally opposite screws (1), and then fully tighten the remaining pair (2). Tighten firmly to a torque setting of 6 in-lb. Figure 4-46 Identifying proper screw removal order 5. Connect the CPU heatsink fan connector to the system board (2) as shown in Figure 1–45. Processor Removing the processor 1.
2. Raise the processor socket handle (1) fully (the full swing angle of the lever is approximately 105 degrees). Lift the processor socket cover (2). Figure 4-47 Raising the processor socket handle 3. Lift the processor straight out of the socket. Figure 4-48 Lifting the processor from the socket CAUTION To avoid bending the socket pins, keep the processor perfectly flat when removing or installing it. NOTE Store the processor in a safe place where it will not be damaged.
Replacing the processor 1. Disconnect power from the system ( Pre-disassembly procedures on page 55). Remove the access panel (Access panel on page 60), the CPU heatsink (Removing the CPU heatsink on page 88), and the processor (Removing the processor on page 91). 2. Raise the processor socket handle fully (the full swing angle of the lever is approximately 105 degrees). CAUTION Socket pins are delicate and bend easily. Use extreme care when placing the processor in the socket to avoid bending pins. 3.
System board Removing the system board 1. Disconnect power from the system ( Pre-disassembly procedures on page 55), and remove the access panel (Access panel on page 60). Place the workstation on its side with the system board facing up. Remove all expansion boards, graphics cards (Removing PCI or PCI Express cards on page 74), and the CPU heatsink (Processor heatsink on page 88). If an airflow duct is installed, remove the system/memory fan assembly (Power supply on page 65). 2.
Replacing the System Board: 1. Insert the system board straight down, and be sure that all system board standoffs engage with the keyholes in the chassis. NOTE Be sure the system board connectors engage correctly with the rear I/O panel. ENWW 2. Push back on the board while maintaining downward pressure on the board, so all standoffs remain engaged. 3. Install the heatsink (Replacing the CPU heatsink on page 90).
96 Chapter 4 Removal and replacement procedures ENWW
5 System diagnostics and troubleshooting This chapter discusses the tools available for diagnosing and troubleshooting system issues.
E-Support Help and support center and E-Support Help and Support Center (HSC) provides online access to technical support information, software updates and downloads, diagnostic tools, and HP support contact information. To open HSC from your desktop, click Start>Help and Support. HSC contains four sections: 98 ● HP Product Information (requires Internet access)—Links to the HP Technical Support website for your product. You can access all related documentation, downloads and updates, tools, and more.
Troubleshooting checklist Before running any of the diagnostic utilities, use the following checklist to find possible solutions for workstation or software problems. ENWW ● Are the workstation and monitor connected to a working electrical outlet? ● Is the workstation powered on? ● Is the green power light illuminated? ● Is the monitor powered on? ● Is the green monitor light illuminated? ● Adjust the monitor brightness and contrast controls if the monitor is dim. ● Press and hold any key.
LED color definitions The front panel LED indicates system status as described in Table 1. Table 5-1 Front panel LED color definitions LED State 100 LED Color System Status Solid Green System is on. Blinking Green System is in Standby mode. Solid or blinking Red System has an error. See Diagnostic light codes on page 106. None No light System is in Hibernate mode, or it is off.
HP Insight Diagnostics Offline Edition The HP Insight Diagnostics utility enables you to perform testing and to view critical computer hardware and software configuration information from various sources. This utility enables you to: ● Run diagnostics. ● View the hardware configuration of the system. Key features and benefits HP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating the hardware issues.
5. Select CD-ROM Drive , and enable it as a bootable device by pressing the F5 key (if not already enabled, pressing the F5 key again disables the device). The default setting is enabled. 6. Set the CD-ROM Drive to the top of the boot order. Select CD-ROM, press the Enter key, and use the up arrow to move it to the top of the boot order. 7. To apply and save changes, press the F10 key, and select File>Save Changes and Exit. 8. Insert the Documentation & Diagnostic CD into the workstation. 9.
Miscellaneous—Shows information obtained from the computers configuration memory (CMOS), BIOS data area, Interrupt Vector table, and diagnostics component information. Storage—Shows information about storage media connected to the computer, including all fixed disks, floppy drives, and CD-ROM drives. System—Shows product type, processor type and speed, and coprocessor information, and information about all ROMs in the computer.
Status tab The Status tab displays the status of the selected tests. The type of test executed (for example, Quick, Complete, Custom) is displayed. The main progress bar displays the percent complete of the current set of tests. While testing is in progress, a Cancel Testing button is activated. Clicking Cancel Testing cancels the test job. After testing has completed the Cancel Testing button is replaced with two buttons, Select New Tests and Retest.
The Help tab provides information option selections: ENWW ● Reload—Located in the upper-right corner of the display, this selection reloads all hardware components. ● About—Provides revision details of Insight Diagnostics. ● Exit—Located in the lower-left corner of the display, this selection provides the option to exit diagnostics.
Diagnostic error codes This sections provides an overview of the diagnostic lights and error codes that are related to your workstation. Diagnostic light codes NOTE The beeps are heard through the onboard piezo speaker and not the chassis speaker. The blinking LEDs and beeps repeat for five cycles. After that, only the blinking LEDs repeat. Table 5-2 Diagnostic LED codes Chassis Indicator LEDs Diagnosis and Service Action Power LED and Sound Activity None System does not power on. Press power button.
Table 5-2 Diagnostic LED codes (continued) Chassis Indicator LEDs Diagnosis and Service Action Power LED and Sound Activity Blinks red 3 times, once per second, then 2-second pause, 3 beeps Blinks red 4 times, once per second, then 2 second pause, 4 beeps Blinks red 5 times, once per second, then 2 second pause, 5 beeps Blinks red 6 times, once per second, then 2 second pause, 6 beeps CPU not installed. 1. Check to see that the processor is present. 2. Reseat the processor. Power supply failure. 1.
Table 5-2 Diagnostic LED codes (continued) Chassis Indicator LEDs Diagnosis and Service Action Power LED and Sound Activity Blinks red 7 times, once per second, then 2 second pause, 7 beeps. Blinks red 8 times, once per second, then 2 second pause, 8 beeps Blinks red 9 times, once per second, then 2 second pause, 9 beeps System board failure (ROM detected failure before video). 1. Clear CMOS. 2. Replace system board. Invalid ROM based on bad checksum. 1. Clear CMOS. 2.
Troubleshooting scenarios and solutions This section presents an extensive overview of various troubleshooting scenarios and includes possible solutions for each. Solving minor problems Table 5-3 Minor problems Problem Workstation appears locked up and will not turn off when the power button is pressed. Workstation seems to be locked up. Workstation date and time display is incorrect. Cause Software control of the power switch is not functional. Program in use has stopped responding to commands.
Table 5-3 Minor problems (continued) Problem Cause Possible Solution 1. Verify that the unit is plugged into a working AC outlet. 2. Open the access panel, and verify that the power button harness is properly connected to the inline front panel I/O device assembly connector. 3. Verify that the power supply cables are properly connected to the system board. 4. Verify power supply functionality: a. Disconnect AC power. b. Remove all internal power supply cables from the system board. c.
Figure 5-1 Power supply Table 5-4 Power supply problems Problem Power supply shuts down intermittently. ENWW Cause Power supply fault. Solution Replace the power supply.
Table 5-4 Power supply problems (continued) Problem Cause Solution Workstation powered off automatically and the Power LED flashes red two times, once every second, followed by a two-second pause. Processor thermal protection activated. 1. Be sure that the workstation air vents are not blocked and the cooling fan is running. A fan might be blocked or not turning. 2. Open the access panel, press the power button, and determine if the processor fan spins.
Table 5-5 Diskette problems (continued) Problem Diskette drive cannot write to a diskette. Cannot format diskette. Cause Solution Diskette is not formatted. Format the diskette. Diskette is write-protected. Use another diskette or remove the write protection. Writing to the wrong drive. Check the drive letter in the path statement. Not enough space is left on the diskette. Use another diskette. Diskette write control is enabled.
Solving hard drive problems Table 5-6 Hard drive problems Problem Cause Hard drive error occurs. Hard disk has bad sectors or has failed. Disk transaction problem. Either the directory structure is Right-click Start, selectExplore, and select a drive. bad or there is a problem with Select File>Properties>Tools. Under Error-checking, a file. click Check Now. Drive not found (identified). Loose cable. Check cable connections.
Solving display problems Table 5-7 Display problems Problem Blank screen (no video). Cause Solution The cable connections are not correct. Check the cable connections from the monitor to the workstation and to a working electrical outlet. The monitor is off. Switch the monitor to on (LED is on). You might need to refer to the monitor manual for an explanation of the LED signals. Screen blanking utility installed or energy saver features enabled.
Table 5-7 Display problems (continued) Problem Blurry video or requested resolution cannot be set. The picture is broken up, rolls, jitters, or flashes. Cause Solution If the graphics controller was upgraded, the correct video drivers might not be loaded. Install the video drivers included in the upgrade kit. Monitor is not capable of displaying requested resolution. Change requested resolution. The monitor connections might be incomplete or the monitor might be incorrectly adjusted. 1.
Table 5-8 Audio problems (continued) Problem Cause Solution Audio cable not connected. Connect audio cable between CD or DVD-ROM drive and the system board. Digital CD audio is not enabled. Enable digital CD audio: 1. From the Control Panel, select System. 2. On the Hardware tab, click Device Manager. 3. Right-click the CD/DVD device and select Properties. 4. On the Properties tab, be sure Enable digital CD audio for this CD-ROM device is selected.
Solving printer problems Table 5-9 Printer problems Problem Printer does not print. Cause Solution Printer is not turned on and online. Turn the printer on and be sure it is online. The correct printer driver for the application are not installed. 1. Install the correct printer driver for the application. 2. Try printing using the MS-DOS command: DIR C:\> [printer port] where [printer port] is the address of the printer being used. If the printer works, reload the printer driver.
Table 5-10 Keyboard and mouse problems (continued) Problem Mouse does not respond to movement or is too slow. Mouse will only move vertically or horizontally, or movement is jerky. Cause Solution Mouse connector is not properly plugged into the back of the workstation. 1. Shut down the workstation using the keyboard. 2. Plug the mouse connector into the PS/2 mouse connector slot in the workstation and restart the workstation. Program in use has stopped responding to commands.
Table 5-11 Front panel component problems (continued) Problem The IEEE-1394 port is not active. Cause Solution The power switch on the device is not turned on. Power off the workstation, and power on the external device, then turn on the workstation to integrate the device with the workstation system. The port is not there because it was not purchased with the system. You can buy an IEEE 1394 PCI adapter card. Contact an HP seller.
Table 5-12 Hardware installation problems (continued) Problem Cause Power LED flashes Red five times, once every second, followed by a two second pause, and the workstation beeps five times. Memory is installed incorrectly or is bad. Power LED flashes Red six times, once every second, followed by a two second pause, and the workstation beeps six times. Video card is not seated properly or is bad, or system board is bad. Solution 1. Reseat DIMMs. 2.
Table 5-13 Network problems (continued) Problem Diagnostics passes, but the workstation does not communicate with the network. Cause Solution The network controller is defective. Replace the NIC. Network drivers are not loaded, or driver parameters do not match current configuration. 1. Be sure the network drivers are loaded and that the driver parameters match the configuration of the network controller. 2. Be sure the correct network client and protocol is installed.
Table 5-14 Memory problems (continued) Problem Out of memory error. Cause Solution Memory configuration might not be set up correctly. Use the Device Manager to check memory configuration. You have run out of memory to run the application. Check the application documentation to determine the memory requirements. Memory count during POST is wrong. The memory modules might not be installed correctly. Check that the memory modules have been installed correctly and that proper modules are used.
Table 5-16 CD-ROM and DVD problems (continued) Problem Movie will not play in the DVD drive. Cannot eject compact disc (trayload unit). CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start. Recording audio CDs is difficult or impossible. Cause Solution Movie might be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Disc not properly seated in the drive. 1.
Table 5-17 Internet access problems (continued) Problem Cause Solution is good, the “PC” LED light on the front of the cable/DSL modem will be on.) ENWW IP address is not configured properly. Contact the ISP for the correct IP address. Cookies are corrupted. 1. Select Start>Control Panel. 2. Double-click Internet Options. 3. On the General tab, click Delete Cookies. Cannot automatically launch Internet programs. You must log on to the ISP before some programs will start.
POST error messages POST is a program run at startup that initializes and runs some tests on installed hardware. An audible and/or visual message occurs if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly: ● Keyboard ● Memory modules ● Diskette drives ● All SATA, IDE, and SAS mass storage devices ● Processors ● Controllers NOTE If the Power-On Password is set, a key icon appears on the screen while POST is running.
Table 5-18 POST error messages (continued) Screen Message Probable Cause Recommended Action CMOS jumper might not be properly installed. 164–Memory Size Error. 201–Memory Error. The memory test performed during startup failed. 1. Pressing F1 will record the configuration. 2. If the problem persists, be sure memory modules (if any) are installed correctly. 3. If third-party memory has been added, test using HP memory only. 4. Verify proper memory module type. 1.
Table 5-18 POST error messages (continued) Screen Message Recommended Action 214–DIMM Configuration Warning. DIMMs not installed correctly (not paired correctly). Refer to Memory on page 67“Memory” for the correct memory configurations and reseat the DIMMs accordingly. 301–Keyboard Error. Keyboard failure. 1. Reconnect keyboard with workstation powered off. 2. Check the connector for bent or missing pins. 3. Be sure that none of the keys are pressed. 4. Replace keyboard. 1.
Table 5-18 POST error messages (continued) Screen Message 513–Memory fan not detected. 601–Diskette Controller Error. 605–Diskette Drive Type Error. Probable Cause Memory fan is not connected or it might have malfunctioned. Diskette controller circuitry or diskette drive circuitry incorrect. Mismatch in drive type. 1. Reseat memory fan connector. 2. Replace memory fan. 1. Run Computer Setup (F10 Setup). 2. Check and replace cables. 3. Clear CMOS. 4. Replace diskette drive. 5.
Table 5-18 POST error messages (continued) Screen Message Probable Cause 931–Northbound CRC error on CRC error occurred. This could be due non-redundant retry to a faulty system board, memory, or BIOS issue. Try replacing or reseating DIMMs first, then system board. 932–Alert on non-redundant retry Try replacing or reseating DIMMs first, then system board. Alert present on retry. 945-FBD northbound CRC error Try replacing or reseating DIMMs first, then system board.
Table 5-18 POST error messages (continued) Screen Message 1155–Serial Port Address Conflict Detected. Probable Cause Both external and internal serial ports are assigned to same IRQ. Recommended Action 1. Remove any COM port expansion cards. 2. Clear CMOS. 3. Reconfigure card resources and run Computer Setup (F10 Setup). 4. Run Computer Setup or Windows utilities. 1201–System Audio Address Conflict Detected. Device IRQ address conflicts with another device. (Usually due to an add-in audio card.
Table 5-18 POST error messages (continued) 132 Screen Message Probable Cause Recommended Action 1801–Microcode Update Error. Missing or Invalid Processor Microcode Update. Contact HP for a new Microcode Update to support the new Processor Stepping. Upgrade BIOS to proper version. 1802–Processor Not Supported. The system board does not support the processor. Replace the processor with a compatible one. Invalid Electronic Serial Number. Electronic serial number has become corrupted. 1.
A ENWW Appendix A — SAS devices 133
Supported SAS RAID configurations The following RAID configurations are supported on the HP xw8400 Workstation. NOTE This section does not apply to configuring RAID in the Linux environment. For RAID in the Linux environment, configure SW RAID configurations as provided by Red Hat Enterprise Linux.
SAS RAID 0 configuration Follow the steps below to configure an Integrated Striped (IS) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disk and disk controllers. ENWW 1. On the Main menu screen of the BIOS-based configuration utility, use the arrow keys to select an adapter. 2. Press Enter to go to the Adapter Properties screen. 3.
SAS RAID 1 configuration Follow the steps below to configure an Integrated Mirroring (IM) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disk and disk controllers. 1. On the Main menu screen of the BIOS-based configuration utility, use the arrow keys to select an adapter. 2. Press Enter to go to the Adapter Properties screen. 3. On the Adapter Properties screen use the arrow keys to select RAID Properties on the screen. 4.
7. (Optional) Use the arrow keys to select a hot spare disk for the IM volume. Select Yes as the value for the Hot Spare column. 8. When you have selected all disks for the IM volume, press Esc and select Save changes, then exit this menu. (If you do not want to create the IM volume, select Discard changes, then exit this menu. The IM volume exists as soon as you save the changes. The RAID Properties screen now displays the IM volume properties and status.
SAS RAID 1E configuration Follow the steps below to configure an Integrated Mirroring Extended (IME) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disk and disk controllers. 1. On the Main menu screen of the BIOS-based configuration utility, use the arrow keys to select an adapter. 2. Press Enter to go to the Adapter Properties screen. 3.
7. (Optional) Use the arrow keys to select a hot spare disk for the IME volume. Select Yes as the value for the Hot Spare column. 8. When you have selected all disks for the IME volume, press Esc and select Save changes, then exit this menu. (If you do not want to create the IME volume, select Discard changes, then exit this menu. The IME volume exists as soon as you save the changes. The RAID Properties screen now displays the IME volume properties and status.
140 Appendix A Appendix A — SAS devices ENWW
B Appendix B—SATA devices This appendix describes how to use the Intel® Matrix Storage Manager option ROM Configuration Utility to set up and manage SATA RAID volumes. NOTE If only a single HDD is attached, the Intel Matrix Storage Manager option ROM will not execute, and all associated messages will not be displayed. Intel’s Serial ATA AHCI BIOS always executes when RAID/AHCI is selected for the SATA emulation mode. This BIOS is only used to support serial attached optical drives.
Attaching SATA HDDs Attach the required number of SATA HDDs for the desired RAID level.
Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality. 1. Press F10 to enter the system BIOS setup. 2. Use the arrow keys to highlight the desired language, then press Enter. 3. Press left arrow, right arrow, left arrow, and right arrow to highlight Storage>Storage Options, then press Enter. 4. Press the up or down arrow key to highlight SATA Emulation. 5. Press the left or right arrow key to select RAID/AHCI. 6. Press F10 to accept the new setting. 7.
Creating RAID volumes Use the Intel Matrix Storage Manager option ROM Configuration Utility to create RAID volumes . 1. Press Ctrl+I when prompted to enter the Intel Matrix Storage Manager option ROM Configuration Utility. 2. If required, refer to Deleting RAID volumes on page 145 to make enough physical drives available to create the desired RAID volume. 3. Press the up or down arrow key to highlight 1. Create RAID Volume, and press Enter. 4.
Deleting RAID volumes Use the Intel Matrix Storage Manager option ROM Configuration Utility to delete RAID volumes. ENWW 1. Press the up or down arrow key to highlight 2. Delete RAID Volume, and press Enter. 2. Press the up or down arrow key to highlight the RAID volume to be deleted, and press Del. 3. When prompted, press Y to confirm the deletion of the selected RAID volume. 4. Choose one of the following steps: ● Return to step 1. to delete additional RAID volumes.
146 Appendix B Appendix B—SATA devices ENWW
C ENWW Appendix C — Ultra ATA devices 147
Ultra ATA jumpers NOTE This system supports a mixed configuration of UATA/IDE optical drives, and SAS and SATA hard drives. While HP supports the presence of SCSI and IDE hard drives, it does not ship any configurations using those drives. Ultra ATA drives are configured with jumper settings. Factory-installed drives ship with the jumpers preset to the cable-select mode; therefore, no jumper setting changes are required on factory preinstalled, replacement, or option drives.
Ultra ATA cables When installing a second device on either the primary or secondary controller, you must use an industry standard 80-conductor Ultra ATA cable for optimal performance. These cables have a maximum length of 18 inches and a maximum distance of six inches between the two devices for a two-drive cable.
Drive installation guidelines Most workstation system boards have two ATA (IDE) controller channels with a dedicated connector for each controller. One controller is designated as the primary and the other as the secondary controller. Each of the two controllers can have up to two devices attached to it. Each workstation system might therefore have a maximum of four ATA/ATAPI drives. All drives are connected to these controllers using an industry-standard, 80-conductor cable. NOTE The industry standard, 1.
4 1 3 2 4 Primary Controller* 1 Installing drive order *If there are three or more devices, two or more of which are hard drives, two hard drives should be attached to the primary controller first before following the general attach sequence rule. The attach sequence rule can also be stated in table format: Table C-2 General attach sequence rule Sequence Description 1 The lowest class drive—Bootable hard drive recommended.
Table C-3 Attach sequence worksheet (continued) Device name Device class Position number Controller name Device number Two examples of how to use the worksheet are: ● Three device installation ● Four device installation Example 1: Three device installation sample A system has three devices: Ultra ATA-100 hard drive, CD-ROM drive, and a DVD drive.
Example 2: Four device installation sample A system has four devices: Ultra ATA-100 hard drive, Ultra ATA-100 hard drive, DVD-CDR/W drive, and a ZIP-250 drive.
SMART The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for HP workstations have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters, such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert.
Jumpers The following specification is the standard drive configuration.
156 Appendix C Appendix C — Ultra ATA devices ENWW
D ENWW Appendix D — Connector pins 157
Connector pin descriptions Ethernet connector Pin Signal 1 (+) Transmit Data 2 (-) Transmit Data 3 (+) Receive Data 4 Unused 5 Unused 6 (-) Receive Data 7 Unused 8 Unused Parallel connector Pin Signal Pin Signal Signal 1 Strobe 7 Data Bit 5 13 Select 2 Data Bit 0 8 Data Bit 6 14 Auto Linefeed 3 Data Bit 1 9 Data Bit 7 15 Error 4 Data Bit 2 10 Acknowledge 16 Initialize Printer 5 Data Bit 3 11 Busy 17 Select IN Signal 6 Data Bit 4 12 Paper End Serial
USB connector IEEE 1394 connector Microphone connector (1/8 inch) Headphone connector (1/8 inch) Line-in audio connector (1/8 inch) Line-out audio connector (1/8 inch) ENWW Pin Signal 1 +5 VDC 2 - Data 3 + Data 4 GND Pin Signal 1 power 2 gnd 3 tpb- 4 tpb+ 5 tpa- 6 tpa+ Pin Signal 1 (Tip) Audio 2 (Ring) Power 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Sh
Line-out audio connector (1/8 inch) Pin 3 (Shield) Signal Ground SATA connector Pin Signal Pin Data Cable Signal Pin Power Cable Signal Power Cable S-1 Ground P-1 3.3-V power P-8 5-V power S-2* A+ P-2 3.3-V power P-9 5-V power S-3* A- P-3 3.
SAS connector Segment Secondary signal segment Pin Backplane receptacle S8 SIGNAL GROUND S9 TS+ RS+ S10 TS- RS- S11 Power segment ENWW Plug and cable receptacles SIGNAL GROUND S12 RS- TS- S13 RS+ TS+ S14 SIGNAL GROUND P1 V33c P2 V33c P3 V33c precharge c P4 GROUND P5 GROUND P6 GROUND P7 V5c precharge c P8 V5c P9 V5c P10 GROUND P11 READY LED d P12 GROUND P13 V12 precharge c P14 V12c P15 V12c Connector pin descriptions 161
VGA cconnector Pin Signal Pin Signal Pin Signal 1 Red Analog 6 GND 11 Monitor ID 2 Green Analog 7 GND 12 DDC Serial Data 3 Blue Analog 8 GND 13 Horizontal Sync 4 Monitor ID 9 +5V DC 14 Vertical Sync 5 GND 10 GND 15 DDC Serial Clock DVI connector Pin 162 Signal Pin Signal 1 T.M.D.S DATA 2- 16 HOT PLUG DETECT 2 T.M.D.S DATA 2+ 17 T.M.D.S DATA 0- 3 T.M.D.S DATA 2/4 SHIELD 18 T.M.D.S DATA 0+ 4 T.M.D.S DATA 4- 19 T.M.D.S DATA 0/5 SHIELD 5 T.M.D.
ATA/ATAPI (IDE) standard drive cable connector Pin Signal Pin Signal Pin Signal 1 Reset 15 DD1 29 DMAK 2 GND 16 DD14 30 GND 3 DD7 17 DD0 31 INTRQ 4 DD8 18 DD15 32 IOCS16 5 DD6 19 GND 33 DA1 6 DD9 20 (Key) 34 PDIAG (cable detect) 7 DD5 21 DMARQ 35 DA0 8 DD10 22 GND 36 DA2 9 DD4 23 DIOW 37 CS1FX 10 DD11 24 GND CS3FX 38 11 DD3 25 DIOR 39 DASP 12 D12 26 GND 40 GND 13 D2 27 IORDY 14 D13 28 CSEL 24-Pin Main power connector ENWW
CAUTION Be sure you can differentiate between which power cable connects to the PCI Express x16 graphics card and which power cable connects to the system board. These two cables look very similar. The PCI Express power cable has a black connector, and the system board power cable has a white connector. When power is present, you must never connect the PCI Express power cable to the system board. If you do so, the system board may be damaged and your warranty voided.
6-Pin power (auxiliary PCI Express) 4 1 6 3 Keyboard connector Pin Color Signal 1 BLK w/YEL stripe +12V-C 2 BLK w/YEL stripe +12V-C 3 BLK w/YEL stripe +12V-C 4 BLK GND 5 BLK GND 6 BLK GND Pin Signal 1 Data Unused Ground 2 3 4 5 +5 VDC Clock Unused 6 Mouse connector Pin Signal 1 Data Unused Ground 2 3 4 5 +5 VDC Clock Unused 6 ENWW Connector pin descriptions 165
166 Appendix D Appendix D — Connector pins ENWW
E Appendix E — System board designators This appendix lists the system board designators for this system.
Designator Silkscreen Component P3 PWRCPU Processor 12-V header P10 FDD Diskette driver connector N/A N/A Security boot connector N/A N/A CD analog audio connector P11 AUX Auxiliary audio connector P20 PRIMARY IDE Primary IDE connector N/A N/A Secondary IDE connector J12 FRNT 1394 Front panel 1394a header J34 FRNT AUD Front panel audio header P24 FRNT USB Front panel USB header P25 INT USB Internal USB header N/A N/A Multi-Bay Header P29 HDD LED HDD LED connector J3
F Appendix F — Power cord set requirements The power cord set (flexible cord or wall plug) received with this product meets the requirements for use in the country where you purchased the equipment. If you must obtain a power cord for a different country, purchase a power cord that is approved for use in that country. The power cord must be rated for the product and for the voltage and current marked on the product’s electrical ratings label.
170 Appendix F Appendix F — Power cord set requirements ENWW
G ENWW Appendix G — Routine care 171
General cleaning safety precautions 172 ● Never use solvents or flammable solutions to clean the workstation. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ● Always unplug the workstation before cleaning the keyboard, mouse, or air vents. ● Disconnect the keyboard before cleaning it. ● Wear safety glasses equipped with side shields when cleaning the keyboard.
Maximizing the airflow ENWW ● Keep your workstation in an area where the airflow to the front and rear of the system is not obstructed. ● If possible, keep the unit off of surfaces where dust can gather. ● Keep the back of the unit at least 0.15 m (6 in.) away from a wall or other obstruction. ● Keep the front of the unit clear of any obstruction that keeps air from entering the front of the system.
Cleaning the workstation case 174 ● Follow the safety precautions presented in Service considerations on page 50 before cleaning the workstation. ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dish-washing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water. ● For stubborn stains, use isopropyl (rubbing) alcohol.
Cleaning the keyboard CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys. ● Follow the safety precautions presented in Service considerations on page 50 before cleaning the keyboard. ● Visible debris underneath or between the keys can be removed by vacuuming or shaking. ● Canned, pressurized air can be used to clean debris from under the keys. Use caution because too much air pressure can dislodge lubricants applied under the wide keys.
Cleaning the monitor ● Follow the safety precautions presented in Service considerations on page 50 before cleaning the keyboard. ● To clean the monitor, wipe the monitor screen with a towelette designed for cleaning monitors or a clean cloth moistened with water. CAUTION Do not use sprays or aerosols directly on the screen—the liquid might seep into the housing and damage a component. Never use solvents or flammable liquids on the monitor because display or housing damage may result.
Cleaning the mouse ENWW 1. Follow the safety precautions presented in Service considerations on page 50 before cleaning the mouse. 2. Remove the mouse ball from the housing by removing the retaining plate. 3. Clean the mouse ball. 4. Pull out any debris from the ball socket, and wipe the ball with a clean, dry cloth. 5. Reassemble the mouse.
178 Appendix G Appendix G — Routine care ENWW
H Appendix H — Additional password security and resetting CMOS This workstation supports the following security password features, which can be established through the Computer Setup Utilities menu: ● Setup password ● Power-on password When you establish a setup password, only the power-on password is required to access Computer Setup and any other information on the workstation. When you establish both passwords, only the setup password will give you access to Computer Setup.
Resetting the password jumper To disable the power-on or setup password features and clear the power-on and setup passwords: 1. Shut down the operating system, and power off the workstation and any external devices. Disconnect the power cord of the workstation and any external devices from the power outlets. 2. Disconnect the keyboard, monitor, and any other external devices that are connected to the workstation.
Clearing and Resetting the CMOS The CMOS of the workstation stores password information and information about the workstation configuration. This section describes the steps to successfully clear and reset the CMOS. Using the CMOS Button 1. Shut down the operating system, and power off the workstation and any external devices. Disconnect the power cord of the workstation and any external devices from the power outlets. 2.
Using Computer Setup to Reset CMOS 1. To reset CMOS using Computer Setup, access the Computer Setup (F10) Utilities menu. When the Computer Setup message appears in the lower-right corner of the screen, press the F10 key. Press Enter to bypass the title screen, if necessary. NOTE If you do not press the F10 key while the message is displayed, the workstation must be powered off, then on again, to access the utility. 2. From the Computer Setup menu, select File>Set Defaults and Exit.
I Appendix I — Quick troubleshooting flowcharts This appendix presents some quick troubleshooting flowcharts for the following issues: ● Initial troubleshooting ● No power ● No video ● Error messages ● No OS loading ● No OS loading from hard drive ● No OS loading from diskette drive ● No OS loading from CD-ROM drive ● No OS loading from network ● Non-functioning device NOTE The flowcharts presented are for general troubleshooting purposes only and they might not apply to your specific w
Initial troubleshooting 184 Appendix I Appendix I — Quick troubleshooting flowcharts ENWW
No power No power, part 1 ENWW No power 185
No power, part 2 186 Appendix I Appendix I — Quick troubleshooting flowcharts ENWW
No power, part 3 ENWW No power 187
No video No video, part 1 188 Appendix I Appendix I — Quick troubleshooting flowcharts ENWW
No video, part 2 ENWW No video 189
No video, part 3 190 Appendix I Appendix I — Quick troubleshooting flowcharts ENWW
Error messages Error messages, part 1 ENWW Error messages 191
Error messages, part 2 192 Appendix I Appendix I — Quick troubleshooting flowcharts ENWW
Error messages, part 3 ENWW Error messages 193
No operating system loading 194 Appendix I Appendix I — Quick troubleshooting flowcharts ENWW
No operating system loading from hard drive No operating loading from hard drive, part 1 ENWW No operating system loading from hard drive 195
No operating system loading from hard drive, part 2 196 Appendix I Appendix I — Quick troubleshooting flowcharts ENWW
No operating system loading from hard drive, part 3 ENWW No operating system loading from hard drive 197
No operating system loading from diskette drive 198 Appendix I Appendix I — Quick troubleshooting flowcharts ENWW
No operating system loading from CD-ROM drive ENWW No operating system loading from CD-ROM drive 199
No operating system loading from network 200 Appendix I Appendix I — Quick troubleshooting flowcharts ENWW
Non-functioning device ENWW Non-functioning device 201
202 Appendix I Appendix I — Quick troubleshooting flowcharts ENWW
J ENWW Appendix J—PCI bus layout 203
PCI bus layout and device list The following illustration shows the HP xw8400 Workstation PCI bus layout. It is followed by a PCI device list description.
Table J-1 PCI device list (continued) Device ENWW Bus# Dev# Fn# Intel 5000 Series Chipset Reserved Registers 00 19 00 Intel 5000 Series Chipset FBD Registers 00 21 00 Intel 5000 Series Chipset FBD Registers 00 22 00 High Definition Audio Controller 00 27 00 Intel 631xESB/6321ESB PCI Express Root Port 1) 00 28 00 Intel 631xESB/6321ESB USB Universal Host Controller 00 29 00 Intel 631xESB/6321ESB USB Universal Host Controller 00 29 01 Intel 631xESB/6321ESB USB Universal Host Co
206 Appendix J Appendix J—PCI bus layout ENWW
