HP xw6400 Workstation Service and Technical Reference Guide User Guide
Copyright Information Warranty © 2006 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Trademark Credits The HP Invent logo is a trademark of Hewlett-Packard Company in the U.S. and other countries. Microsoft and Windows are trademarks of Microsoft Corporation. UNIX is a registered trademark of The Open Group.. Intel and Xeon are registered trademarks of Intel Corporation in the U.S. and other countries. Energy Star is U.S. registered mark of the United States Environmental Protection Agency.
Table of contents 1 Product overview Product features ................................................................................................................................... 2 Component view .................................................................................................................. 2 Front panel components ..................................................................................................... 3 Rear panel components ..........................................
Restoring from the HP Backup and Recovery Manager restore point on the Recovery Partition .............................................................................................................................. 19 Protecting the software ....................................................................................................................... 20 Ordering backup software ..................................................................................................................
Hood lock (Smart cover lock) (optional) ............................................................ 48 Hood sensor (Smart cover sensor) (optional) ................................................... 48 Access panel key lock ....................................................................................... 48 Fault notification and recovery ........................................................................................... 48 Drive Protection System .............................................
Removing PCI retainer ..................................................................... 75 Installing PCI retainer ....................................................................... 76 PCI Express ..................................................................................................... 76 PCI removal ..................................................................................................... 77 PCI Express removal ................................................................
Solving diskette problems ............................................................................................... 114 Solving ............................................................................................................................ 116 Solving display problems ................................................................................................ 117 Solving audio problems ..................................................................................................
No power .......................................................................................................................................... 177 No power, part 1 .............................................................................................................. 177 No power, part 2 .............................................................................................................. 178 No power, part 3 ...............................................................................
1 Product overview This chapter presents an overview of the hardware components of the HP xw6400 Workstation.
Product features Component view The following image shows a typical HP xw6400 workstation. Drive configurations can vary. For complete and current information on supported accessories and components, see http://partsurfer.hp.com.
Front panel components The following image shows a typical HP xw6400 Workstation. Drive configurations can vary. Figure 1-2 Front panel components Table 1-2 Front panel components ENWW Item Description Item Description 1 Optical drive 7 Power button 2 Optical drive activity light 8 Hard drive activity light 3 Optical drive eject button 9 USB connectors (2) 4 5.25-inch drive bay 10 Headphone connector 5 3.
Rear panel components Figure 1-3 Rear panel components Table 1-3 Rear panel components Item Description Item Description 1 Universal chassis clamp slot 9 Cable lock slot 2 Side access panel key 10 Audio line-out connector (lime) 3 Padlock or cable loop 11 Microphone connector (pink) 4 PS/2 mouse connector (green) 12 USB connectors (5) 5 Parallel connector (burgandy) 13 Serial connector (teal) 6 RJ-45 network connector 14 PS/2 keyboard connector (purple) 7 Audio line-in connecto
Figure 1-4 Serial number and COA label location ENWW Product features 5
Product specifications The following table lists the physical dimensions for the HP xw6400 Workstation. Table 1-4 Physical characteristics Weight (typical configuration) 16 kg (35 lb) Tower dimensions 441 mm (17.4 in.) tall 165 mm (6.5 in.) wide 440 mm (17.3 in.) deep Rack-mount dimensions 165 mm (6.5 in.) tall, less than 4U (top cover and foot removed) 425 mm (16.75 in.) wide (fits in a standard 19-in. rack) 440 mm (17.3 in.
Table 1-6 Power supply current Current Minimum Operating Continuous Maximum 3.3 V 0A 0.5 A 18 A 20 A 5.1 V 0A 0.5 A 18 A 20 A 12 VCPU0 0A 3.1 A 17 A 19 A 12 VCPU1 0A 3.1 A 10 A 15 A 12 V-D 0A 3.1 A 12 A 15.5 A 12 V-B 0A 3.1 A 15.5 A 18.8 A V12N 0A 0A 0.2 A 0.3 A 5.08 VSB 0A 0A 2.1 A .32 A WARNING! Do not exceed 110 W of combined power on 5 V and 3.3–V outputs. Do not exceed 552 W of combined power on the 12–V (CPU0/CPU1/B/D) outputs.
Table 1-7 Power supply specifications (continued) Blue Angel Compliant N/A (<5W in S5 - power off) Power consumption in ES mode—suspend to RAM (S3) (Instantly available PC) <7W Power consumption The following table lists the power consumption for a typical configuration based on primary power consumptions: ● Processors (2 x 2.
NOTE *Energy Star low energy mode **Heat dissipation is calculated based on the measured watts, assuming the service level is attained for one hour. This product is in compliance with US executive order 13221, WOL (wake on LAN) disabled. System fans The workstation includes two rear system fans, one memory fan, one CPU heatsink fan for each processor, and one power supply fan. An optional front system fan is available for special considerations.
PCI card slot power specification Table 1-11 PCI and PCI Express slot power specifications Slot# Slot type Slot power (maximum) 1 PCI Express x16 graphics 130 W** 2 PCI Express x8 (4) 25 W* 3 PCI Express x16 (4) 25 W* 4 PCI Express x8 (4) 25 W* 5 PCI (32–bit, 33–MHz) 10 W* 6 PCI (32–bit, 33–MHz) 10 W* * In addition to these slot power specifications, the overall power consumption of the system (including I/O cards, processor, and memory) must not exceed the maximum ratings of the system
ENERGY STAR The ENERGY STAR® program, a government-backed initiative, promotes energy efficiency by identifying ways to reduce energy consumption. Select HP workstations participate in the ENERGY STAR program. NOTE ENERGY STAR is not supported on Linux-based workstations. For those workstations that support ENERGY STAR and have it enabled, the power management features will be set as follows: ● Monitor—Enters power savings mode after 20 minutes of inactivity.
12 Chapter 1 Product overview ENWW
2 Installing or restoring the operating system This chapter describes the installation and restoration of the operating system.
Installing the operating system and software The following sections discuss operating system and HP software installation procedures. Microsoft Windows XP Professional The first time you power on your workstation, you are prompted to select a language for the operating system. After selecting the language, read and follow the instructions on the screen to complete the installation of the operating system. This process takes approximately 10 minutes, depending on the system hardware configuration.
Linux does not support mixed drive types for a manufacturing preload. When restoring the operating system, mixed drive types can be handled with the restoring media. Downloading the latest HP driver CD contents See http://www.hp.com and select Software and Drive Downloads. Find your workstation and operating system. Select your driver CD under Software, and follow the directions under Release Notes. Installing the operating system with the HP driver CD contents 1.
Installing the Linux operating system To install the Linux operating system on your Linux-enabled system, follow the instructions for Restoring the Linux operating system on page 14 in this chapter. For more information concerning the setup of Linux-preinstalled or Linux-enabled workstations, refer to the HP User Manual for Linux located at http://www.hp.com/support/linux_user_manual. For more information about HP and Linux, see http://www.hp.com/linux.
HP software The following HP software may be installed on your workstation depending on the operating system and options: ● Computer Setup (F10) Utilities and diagnostic features ● HP Support Software including device drivers ● Security Management tools (optional) ● Software Support Management tools Additional software is available for download: ● HP Client Manager Software is available at http://www.hp.com/go/easydeploy. ● System Software Manager is available at http://www.hp.com/go/ssm.
Restoring the Windows operating system Your workstation has a several methods to restore your Windows XP operating system to a near-factory state, or to the state of the system at a predefined snapshot in time. Your system has a recovery partition on the system hard drive that contains software and data required for the restore process as described in the following sections.
HP Backup and Recovery Manager restore points HP Backup and Recovery Manager is preinstalled on your workstation. This software allows you to backup and restore your system and data. You will be prompted to make RestorePlus! CDs at the first boot of the system. An Initial Restore Point (IRP) will be created automatically. This restore point is a complete snapshot of the system partition at the time the IRP was created.
Protecting the software To protect software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files.
Ordering backup software If you are unable to create system recovery CDs or DVDs, the HP Restore Plus CD set can be obtained through product support on http://www.hp.com/support. NOTE Before calling HP to order the software, be sure to have the serial number of your workstation available.
22 Chapter 2 Installing or restoring the operating system ENWW
3 System management This section describes the various tools and utilities that allow for the system management of the workstation.
Computer Setup (F10) Utility The Computer Setup (F10) Utility enables you to: 24 ● Change factory default settings and set or change the system configuration, which might be necessary when you add or remove hardware. ● Determine if all of the devices installed on the workstation are recognized by the system and functioning properly. ● Determine information about the operating environment of the workstation.
● Replicate your system setup by saving system configuration information on diskette and restoring it on one or more workstations. ● Execute self-tests on specified SATA and SAS hard drives (when supported by the drive). BIOS ROM The BIOS of the computer is a collection of machine language programs stored as firmware in ROM. The BIOS ROM includes such functions as POST, PCI device initialization, plug-in-play support, power management activities, and the Computer Setup (F10) Utility.
4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, and press Enter. 5. To apply and save changes, select File>Save Changes then select Exit. ● If you have made changes that you do not want applied, select Ignore Changes and Exit. ● To reset to factory settings, select File>Default setup>Restore Factory Settings as Default. Press F10 to accept the changes. Select Apply Defaults and Exit.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Storage Option Description Save Changes and Exit Saves changes to system configuration and exits the Computer Setup (F10) Utility. Device Configuration Lists all installed storage devices. When a device is selected, detailed information and options are displayed.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Separate Controller Offers standard SATA supports (four ports only). Combined Controller Makes the SATA controller look like an controller and offers best compatibility (two ports only). Primary SATA Controller Allows you to disable the SATA controller primary SATA ports from the BIOS perspective, but the controller is not hidden.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description NOTE If the setup password is set, you must enter Computer Setup (F10) Utility to change it, flash the ROM, and make changes to certain plug-and-play settings under Windows. Power-On Password Allows you to set and enable power-on password. Password Options Lock Legacy Resources Prevents the operating system from reassigning plug-and-play resources for serial, parallel, and diskette legacy I/O devices.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Can only be updated if the current chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.) Keyboard Enables you to set the keyboard locale for System ID entry. OS Security Data Execution Prevention Sets Data Execution Prevention mode in the processors.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Enabling this feature displays F9=Boot Menu during POST. Displaying this feature prevents the text from being displayed, but pressing F9 still forces the system to attempt booting from the network. F10 prompt (enable/disable) Enabling this feature displays F10=Setup during POST. Disabling this feature prevents the text from being displayed, but pressing F10 still accesses the Setup screen.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Chipset/ Memory PCI SERR# Generation (enable/disable) Disables PCI SERR# generation for ill-behaved PCI add-in cards (that can generate SERR# spuriously). PCI VGA Palette Snooping (enable/disable) Enables PCI VGA Palette Snooping. This option is kept for compatibility purposes. MCH Error Handling Sets which signal to use on serious MCH (North Bridge) errors. SMI is handled by the BIOS and causes a reboot.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description ● Slot 5 — PCI 32/33 ● Slot 6 — PCI 32/33 For PCI Express sots, the available option is Option ROM Download. For PCI-X slots, the available options are Speed, Option ROM Download, and Latency Timer. For PCI sots, the available options are Option ROM Download and Latency Timer. * Available on select models. ** These options should be used by advanced users only.
Desktop management HP Client Management Solutions (available for download from http://www.hp.com/go/easydeploy) provides standards-based solutions for managing and controlling workstations in a networked environment.
the process. The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot. HP and Altiris have partnered to provide tools designed to make the task of corporate PC deployment and management easier and less time-consuming, ultimately lowering the total cost of ownership and making HP PCs the most manageable client PCs in the enterprise environment.
● ● Help desk and problem resolution ● Managing help desk tickets ● Remote troubleshooting ● Remote problem resolution ● Client disaster recovery Software and operations management ● Ongoing desktop management ● HP system software deployment ● Application self-healing See http://h18000.www1.hp.com/im/prodinfo.
ROM flash The workstation comes with a programmable flash ROM. By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure the operating integrity of the workstation. Should you need or want to upgrade the ROM, you can: ● Order an upgraded ROMPaq diskette from HP. ● Download the latest ROMPaq images from HP driver and support page, http://www.hp.com/ support/files.
To recover the system after it enters Boot Block recovery mode: 1. If there is a diskette in the diskette drive or a CD in the CD drive, remove the diskette and CD and power off the system. 2. Insert a ROMPaq diskette into the diskette drive or, if permitted on this workstation, insert a ROMPaq CD into the CD drive. USB media such as an HP DriveKey can also be used. 3. Power on the workstation. If no ROMPaq diskette or ROMPaq CD is found, you will be prompted to insert one and restart the workstation.
Copying to a single workstation CAUTION A setup configuration is model-specific. File system corruption can result if source and target workstations are not the same model. For example, do not copy the setup configuration from an HP xw6200 Workstation to an HP xw6400 Workstation. 1. Select a setup configuration to copy, and reboot the workstation. 2. As soon as the workstation powers on, press and hold the F10 key until you enter the Computer Setup (F10) Utility.
NOTE If you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility. If you are using a PS/2 keyboard, you might see a Keyboard Error message—disregard it. 5. If you are using a diskette or other storage device, insert it now. 6. Click File>Replicated Setup>Save to Removable Media. Follow the instructions on the screen to create the configuration diskette. 7. Download a BIOS utility for replicating setup (repset.
HP has made the task of locating, accessing, evaluating, and installing the latest support software easier. You can download the software from http://www.hp.com/support. This website contains the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft Windows operating system on the HP workstation.
Table 3-3 Security Features Overview Feature Purpose How it is established Removable Media Boot Control Prevents booting from the removable media drives. From the Computer Setup (F10) Utility Menu. Serial, Parallel, USB, or Infrared Interface Control Prevents transfer of data through the integrated serial, parallel, USB, or infrared interface. From the Computer Setup (F10) Utility menu. Power-On Password Prevents use of the workstation until the password is entered.
You can establish a network-wide setup password to enable the system administrator to log in to all network systems to perform maintenance without having to know the power-on password. NOTE System Software Manager and HP Client Manager Software allow remote management of Setup Passwords and other BIOS settings in a networked environment. For more information, see http://www.hp.com/go/easydeploy.
3. Select Security>Power-On Password and follow the onscreen instructions. 4. Before exiting, select File>Save Changes and Exit. Entering a power-on password 1. Restart the workstation. 2. When the key icon appears on the monitor, enter the current password, and press Enter. NOTE Type carefully. For security reasons, the characters you enter do not appear on the screen. If you enter the password incorrectly, a broken key icon appears. Try again.
3. When the key icon appears, enter the current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown: current password/new password/new password NOTE Type carefully. For security reasons, the characters you enter do not appear on the screen. 4. Press Enter. The new password takes effect the next time you turn on the workstation.
Table 3-4 National keyboard delimiter characters (continued) Language Delimiter Language Delimiter Language Delimiter Chinese / Japanese / Swiss - Czech - Korean / Taiwanese / Danish - Latin American - Thai / French ! Norwegian - Turkish . French Canadian é Polish - U.K. English / German - Portuguese - U.S. English / NOTE: * For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia. Clearing passwords If you forget your password, you cannot access the workstation.
Hood lock (Smart cover lock) (optional) When installed, the optional hood lock (Smart cover lock) can prevent unauthorized access to the internal components. CAUTION For maximum cover lock security, be sure to establish a setup password. The setup password prevents unauthorized access to the Computer Setup utility. Locking the hood lock (Smart cover lock): 1. Power on or restart the workstation. 2. As soon as the workstation is powered on, press and hold the F10 key until you enter Computer Setup.
To obtain the FailSafe Key, complete any one of the following tasks: ● Contact your authorized HP reseller or service provider. ● Access the HP website (http://www.hp.com) for ordering information. ● Access the Contact HP Worldwide website (http://welcome.hp.com/country/us/en/ wwcontact.html) for contact information. Clearing Passwords If you forget your password, you cannot access the workstation. See the section on resetting the password jumper in the appendix.
Drive Protection System The Drive Protection System(DPS) is a diagnostic tool built into the hard drives that is installed in select HP workstations. the DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement. When HP workstations are built, each installed hard drive is tested using the DPS, and a permanent record of key information is written onto the drive. Each time the DPS is run, test results are written to the hard drive.
50 Chapter 3 System management ENWW
4 Removal and replacement procedures This chapter describes removal and replacement procedures of most internal components.
Service considerations The following sections discuss service considerations that should be reviewed and practiced before removing and replacing any system components. WARNING! When lifting or moving the workstation, do not use the front bezel as a handle or lifting point. Lifting the workstation from the front bezel or lifting it incorrectly can cause the unit to fall and harm you and damage the workstation. To properly and safely lift the workstation, lift it from the bottom of the unit.
Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● Transport products in static-safe containers, such as tubes, bags, or boxes, to avoid hand contact. ● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Cables and connectors Cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector or pull strap whenever possible. In all cases, avoid bending or twisting the cables, and be sure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
Customer Self-Repair Customer Self-Repair enables you to obtain replacement parts and install them yourself on your workstation. The following table indicates which workstation components are customer-serviceable. See http://www.hp.com/go/selfrepair/ for more information.
Predisassembly procedures Perform the following steps before servicing the workstation: ENWW 1. Close any open software applications. 2. Remove any diskettes or CDs from the workstation. 3. Shut down the operating system. 4. Power off the workstation and any peripheral devices that are connected to it. 5. Remove or disengage any security devices that prohibit opening the workstation. 6. Disconnect the power cord from the electrical outlet and then from the workstation. 7.
System board components The following image shows the system board connectors and sockets on the HP xw6400 Workstation. Figure 4-1 System board identification Table 4-3 System board components No. Component No. Component No.
Figure 4-2 System board block diagram ENWW System board components 59
Removal and replacement of components This section discusses the procedures necessary to remove and install various hardware components on your workstation. Review the safety and precautions and the Service considerations on page 52, as well as the Safety and Regulatory Information, before servicing or upgrading your system. 1. Read all safety information and precautions. 2. Locate and clear a suitable work area. 3. Shut down the system and remove power from the unit. 4. Gather your tools. 5.
Power supply (Power supply on page 71) System fan (System fan assembly on page 71) Memory (Memory on page 72) Front fan removal (optional) (Front PCI card guide and fan removal (optional) on page 81) Battery (Battery on page 82) Hard drive (Hard drive on page 88) CPU heatsink (Removing the CPU heatsink on page 91) Processor (Removing the processor on page 94) PCI retainer (PCI retainer on page 75) PCI or PCI express card (PCI removal on page 77) CPU heatsink (Removing the CPU heatsink on page 91) Processor
Figure 4-3 Removing the security lock Cable lock (optional) If a cable lock is installed, remove it before servicing the unit. To remove the cable lock, unlock it and pull it out of the cable lock slot as shown in the following image. Figure 4-4 Removing the cable lock Universal chassis clamp lock (optional) If a universal chassis clamp lock is installed, remove it before servicing the unit.
To remove the lock: 1. Unlock the device and remove the locking mechanism. 2. Remove the screw attaching the lock to the chassis. Side access panel Before accessing the internal components of the workstation, the side access panel must be removed.
WARNING! Before removing the workstation side access panel, be sure that the workstation is powered off and that the power cord is disconnected from the electrical outlet. 1. Disconnect power from the system (Predisassembly procedures on page 57). 2. If necessary, unlock the side access panel. The keys are on the rear panel. Also, unlock any other locks that are present (Cable lock or Padlock). 3. Pull up on the handle 1 and lift off the cover 2.
Figure 4-6 Opening the front bezel To replace the front bezel, align front bezel on the bottom and rotate in until it snaps into place. Bezel blanks To remove the bezel blanks: 1. Disconnect power from the system (Predisassembly procedures on page 57) and remove the front bezel (Front Bezel on page 64) 2. Remove the bezel blanks by squeezing in 1 on the tabs and pushing the bezel blanks out 2.
To remove the top cover: 1. Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 63), and remove the front bezel (Front Bezel on page 64). 2. Push a flat screw driver into tab 1 on the rear of the chassis and gently pry the cover upward. 3. Push the top cover toward the rear of the chassis and lift the cover up 2. Figure 4-8 Removing the Top Cover Hood sensor (Smart cover sensor) To remove the hood sensor: 66 1.
Figure 4-9 Removing the hood sensor To replace the hood sensor, reverse the previous steps. Hood lock (Smart cover lock) (optional) To remove the hood lock: 1. Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 63), and remove the top cover (Top cover on page 65). 2. Using the FailSafe key, remove the two tamper-resistant screws that secure the hood lock to the chassis. Figure 4-10 Removing the hood lock 3.
Front panel I/O device assembly To remove the front panel I/O device assembly: 1. Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 63), and remove the front bezel (Front Bezel on page 64). 2. Unlatch the plastic snap that secures the cables inside the chassis and disconnect the front panel I/O device assembly cables from the system board. 3.
5. Dislodge the metal clip from the chassis by rocking the power button back and forth. Then slide the power button assembly 2 out from the front of the chassis. 6. Slide the power button assembly out from the front of the chassis. Figure 4-12 Removing the power button To replace the power button, reverse the previous steps. To remove the speaker: 1. Disconnect the speaker cable from the in-line front panel I/O device assembly cable, if you have not already done so. 2.
To remove the memory fan: 1. Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page 63). 2. Grasp the two green touch point tabs 1, lift up and away 2 from the system fan housing. Figure 4-14 Removing the memory fan To replace the memory fan: 1. Align the two center and two outer hooks to the circular opening of the system fan housing. 2. Press down on the memory fan housing until it snaps into position.
System fan assembly To remove the system fan assembly: 1. Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 63), and remove the memory fan (Memory fan on page 69). 2. Disconnect the system fan cables from the system board connectors 1. 3. Press in on the ribbed release snap of the system fan housing 2, rotate the fan housing down 3, and lift the unit out of the chassis.
Figure 4-17 Removing the power supply To install the power supply, reverse the previous steps. Memory Memory module requirements ● Use only industry-standard, registered PC2-5300F DIMMs ● Match DIMM pairs by size and type ● No support for unbuffered memory Removing memory module 1. Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 63), and remove the memory fan (Memory fan on page 69).
3. Lift the DIMM straight up 2 and remove it from the unit. Figure 4-18 Removing the DIMM NOTE DIMMs and the DIMM sockets are keyed for proper installation. Be sure these guides line up when installing a DIMM. Installing memory module CAUTION HP only ships DIMMs that are electrically and thermally compatible with this product. Third-party DIMMs might not be electrically or thermally compatible, so they are not supported by HP.
The BIOS generates warnings/errors on invalid memory configurations. ● If there is no way to obtain a valid memory configuration by disabling some of the plugged-in memory, the BIOS will halt with a diagnostics 2006 code for memory error (five beeps/blinks). ● If the BIOS can find a valid memory configuration by disabling some of the plugged-in memory, it will do so and will report a warning during POST (“215-mismatched memory”). The system can still be booted in this condition. Installing a DIMM 1.
Table 4-4 PCI slots (continued) 5 PCI 32/33 6 PCI 32/33 PCI retainer For added protection, some cards have PCI retainers installed to prevent movement during shipping. Removing PCI retainer 1. Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page 63). 2. For short or tall PCI cards, press in 1 on the ribbed portion of the holder and apply upward pressure on the lower arm 2 and rotate it out of the chassis.
Installing PCI retainer 1. Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page 63). 2. Attach the PCI retainer. For short PCI cards, attach the hooks of the support arm 1 under the slots on the rear of the chassis, and rotate the card support down. The arm will flex on the card and you lift the front part of the arm 2 onto the chassis.
buses or legacy PCI/PCI-X buses (provided that total bandwidth can be handled by the CPU and the memory subsystem). The transmission protocol is somewhat similar to that used for a LAN connection and contains error correction and detection, packet addressing, and other network features. PCI Express improves system attributes. PCI Express enables a low-power, scalable, high-bandwidth communication path with a small number of connections (wires) compared to traditional parallel interfaces (e.g., PCI).
5. Close the PCI retention clamp by rotating the clamp downward and pushing on the two green snaps down from the rear panel of the chassis. Figure 4-25 Removing the PCI card PCI Express removal 78 1. Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 63), and remove the PCI retainer (PCI retainer on page 75). 2.
5. Close the PCI retention clamp by rotating the clamp downward and pushing on the two green snaps down from the rear panel of the chassis. Figure 4-26 Removing the PCI Express card PCI installation ENWW 1. Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page 63). 2. Release the PCI retention clamp by first pressing down on the green snaps 1 and rotating the clamp upward. 3. Remove the PCI slot cover 2. 4.
Figure 4-27 Installing the PCI card PCI Express installation 80 1. Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page 63). 2. Release the PCI retention clamp by first pressing down on the green snaps 1 and rotating the clamp upward. 3. Remove the PCI slot cover 2. 4. Lower the PCI Express 3 card into the chassis. Verify that the keyed components of the card align with the socket. 5.
Figure 4-28 Installing the PCI Express card Front PCI card guide and fan removal (optional) NOTE The fan is only used for special configurations, but the card guide is used with all fulllength add-in cards. 1. Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 63), and remove the front bezel (Front Bezel on page 64). 2. Disconnect the fan wire 1 from the connector on the system board. 3.
4. Remove the fan from the fan housing by applying outward pressure on the card guide while lifting the fan away. Figure 4-30 Removing the fan from the card guide To install the front fan: 1. Place the fan in the card guide with the fan label facing into the card guide. NOTE Ensure that the fan blows toward the rear of the of the chassis. 2. Place the fan wire through the slot in the card guide. 3. Snap the fan into the card guide.
NOTE Batteries, battery packs, and accumulators should not be disposed of together with general household waste. 1. Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page 63). 2. On the system board, press on the release tab of the battery holder. 3. Rotate the battery enough to get beyond the latch and lift it straight up.
Figure 4-32 Identifying the correct power connections for a typical configuration Optical drive To remove an optical drive: 1. Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 63) and remove the front bezel (Front Bezel on page 64). 2. Disconnect the audio 1, data 2, and power 3 cables from the drive. The connector colors might be different than illustrated. NOTE The audio cable is only required for Linux-based systems.
3. Lift the green drive-lock release lever 1 and gently slide the drive 2 out of the chassis. Figure 4-34 Removing the optical drive from the chassis To : 1. Lift the green drive-lock release lever while sliding the optical drive into the bay. When the optical drive is partially inserted, release the drive-lock release lever and slide the drive inward until the drive snaps into place, securing the drive. CAUTION Ensure that the optical drive is secure.
3. If you are installing more than one optical drive, route the cable as in the following image. NOTE The optical drive cable is routed under the system board. Figure 4-35 Connecting the optical drive cable to the system board Replacing optical drive data cable 1.
2. Disconnect the cables from the back of the diskette drive. Figure 4-36 Disconnecting the cables from the diskette drive 3. While lifting the green drive-lock release lever 1, slide the drive forward 2 out of the chassis. Figure 4-37 Removing the diskette drive from the chassis To replace an optional diskette drive: 1. ENWW Lift the green drive-lock release lever while sliding the diskette drive into the bay.
2. Route the diskette drive data cable between the system board and the hard drive cage. Your cable might look different than the one shown. CAUTION The cable must stay between the system board and the hard drive cage. It might be necessary to push the cable down so that it catches on the system board. This routing method is important because you do not want to interfere with the CPU heatsink fans or block airflow. Figure 4-38 Routing the diskette drive cable to the system board 3.
3. Push in on the green drive-lock release tabs 2 and slide the hard drive out 3 of the chassis. Figure 4-39 Removing the hard drive Installing a hard drive 1. Select a drive bay in which to install the drive. 2. In the hard drive cage, squeeze the green tabs and slide two rails out of the empty bay. 3. Attach the rails to the hard drive. Align the pins on the rails with the hard drive holes and snap the rails into place.
5. For a SATA hard drive, attach a data cable 2 from a SATA connector on the system board to the hard drive, and attach a power cable (not illustrated) to the drive. Figure 4-41 Replacing the SATA hard drive 6. For a SAS hard drive, attach a SAS-to-SATA cable adapter to the connector on the hard drive. Figure 4-42 Attaching the SAS-to-SATA cable adapter 7. 90 Insert the SAS controller card into an available PCI expansion slot.
8. Connect one end of the SAS data cable to the controller card and the other end to the SAS hard drive, as shown in the following illustration. Also attach a power cable (not illustrated). Figure 4-43 Connecting data cable to SAS controller card CPU heatsink Removing the CPU heatsink NOTE The following illustrated CPU heatsink is typical of what you might have in your workstation.
3. Disconnect the CPU heatsink fan connector 3 from the system board. 4. Before lifting the heatsink, carefully break the adhesive compound between the CPU heatsink and processor by rotating the heatsink back and forth. Then, lift the CPU heatsink. Figure 4-45 Removing the CPU heatsink from the system board 5. Use alcohol and a soft cloth to clean all of the thermal interface material residue from the CPU heatsink and processor.
4. Place the CPU heatsink on top of the processor and align the four mounting screws with the holes 1 in the system board. NOTE If both CPU heatsinks were removed, be sure all system board standoffs engage with the keyholes in the chassis, be sure the system board connectors engage correctly with the rear I/O panel, and push back on the system board while engaging the CPU heatsink screws with the chassis standoffs. You only must push back when trying to engage the first screw.
6. Connect the CPU heatsink fan connector to the system board 1. Figure 4-48 Identifying proper screw removal order Processor Removing the processor 1. Disconnect power from the system (Predisassembly procedures on page 57). Remove the side access panel (Side access panel on page 63) and the CPU heatsink (Removing the CPU heatsink on page 91). 2. Lift the processor cover 1 off the assembly. Raise the processor socket handle fully 2 (the full swing angle of the lever is approximately 135 degrees).
3. Pull the processor straight out of the socket. Figure 4-50 Lifting the processor out of the socket CAUTION To avoid bending the socket pins, keep the processor perfectly flat when removing or installing it. NOTE Store the processor in a safe place where it will not be damaged. Replacing the processor 1.
3. Align the triangle on the top of the processor with the triangle on the corner of the processor socket and install the processor into the socket. Ensure that the underside of the processor is level with the top of the processor socket. Lightly press down on the top of the processor while closing the socket lever. Figure 4-51 Seating the processor 4. Be sure the processor is properly seating in the socket by carefully trying to lift the processor out of the socket with your fingers.
CAUTION Do not attempt to remove the 6 system board mounting screws. These are permanently secured and are not removable. 4. Lift the system board out 2 of the chassis, being careful not to damage the cables and rear panel connectors. Figure 4-52 Removing the system board Replacing the system board 1. Insert the system baord straight down and be sure all system board standoffs engage with the keyholes in the chassis. NOTE Be sure the system board connectors engage correctly with the rear I/O panel.
98 Chapter 4 Removal and replacement procedures ENWW
5 System diagnostics and troubleshooting This chapter discusses the tools available for diagnosing and troubleshooting system issues.
E-Support Help & Support Center and E-Support Help & Support Center (HSC) provides online access to technical support information, software updates and downloads, diagnostic tools, and HP support contact information. To open HSC from your desktop, click Start>Help and Support. HSC contains four sections: 100 ● HP Product Information (requires Internet access)—Links to the HP Technical Support website for your product. You can access all related documentation, downloads and updates, tools, and more.
Troubleshooting checklist Before running any of the diagnostic utilities, use the following checklist to find possible solutions for workstation or software problems. ENWW ● Are the workstation and monitor connected to a working electrical outlet? ● Is the workstation powered on? ● Is the green power light illuminated? ● Is the monitor on? ● Is the green monitor light illuminated? ● Adjust the monitor brightness and contrast controls if the monitor is dim. ● Press and hold any key.
LED color definitions An LED light exists on the front panel of your workstation. The following table describes what each color signifies. Table 5-1 LED color definitions 102 LED state LED color System status Solid Green System is on. Flashing Green System is in Standby. Solid or flashing Red System has experienced an error. Refer to Diagnostic LED codes on page 108 None No light System is in Hibernate, or it is off.
HP Insight Diagnostics Offline Edition The diagnostics utility enables you to perform testing and to view critical computer hardware and software configuration information from various sources. This utility enables you to: ● Run diagnostics ● View the hardware configuration of the system Key features and benefits HP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating the hardware issues.
To start the diagnostic utility on the Documentation Library CD: 1. Power on your workstation and press the F10 key during the initial boot process to enter the Computer Setup (F10) Utility. 2. Select your language from the list and press the Enter key. In the Computer Setup Utilities menu, four headings are displayed: File, Storage, Security, and Advanced. There may be other headings depending on the workstation. 3. Use the right arrow key to select Storage. 4.
Architecture—Shows the type of bus the computer uses as well as BIOS information. In addition, if the bus is PCI, information about the PCI configuration is displayed. Asset Control—Shows the serial number of the computer and also provides processor information. Communication—Shows information about the computer parallel (LPT) and serial (COM) port settings, USB, and network controller information. Graphics—Shows information about the graphics subsystem of the computer.
While tests are being performed, you can monitor the progress by viewing the Status tab. Any errors that are detected are summarized in the Error Log. Select Save to save the report to floppy or a USB Key Drive if attached. If the diagnostics utility detects an error during a test, the user can mouse-over the failed text in the Status tab to display additional information for the type of error and the error code. To view all test failure information, Error Log.
Help tab The Help tab has three views: ENWW ● HP Insight Diagnostics—Provides introductory and detailed information about Insight Field Diagnostics. ● Error Codes—Provides error code listings. It includes device tested, message, and recommended repair information. ● Test Components—Reloads and refreshes all components and display component details after the refresh.
Diagnostic error codes This sections provides an overview of the diagnostic LEDs and error codes that are related to your workstation. Diagnostic LED codes NOTE The beeps are heard through the on-board piezo speaker and not the chassis speaker. The flashing lights and beeps repeat for five cycles. After that, only the flashing lights repeat. Table 5-2 Diagnostic LED codes Chassis indicator LEDs Power LED and sound activity Diagnosis and service action None System does not power on.
Table 5-2 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound activity Diagnosis and service action Blinks red 3 times, once per second, then 2-second pause, 3 beeps CPU not installed. Blinks red 4 times, once per second, then 2-second pause, 4 beeps Blinks red 5 times, once per second, then 2-second pause, 5 beeps Blinks red 6 times, once per second, then 2-second pause, 6 beeps 1. Install CPU. 2. Reseat CPU. Power supply failure. 1.
Table 5-2 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound activity Diagnosis and service action Blinks red 8 times, once per second, then 2-second pause, 8 beeps Invalid ROM based on bad checksum. Blinks red 9 times, once per second, then 2-second pause, 9 beeps 110 1. Reflash ROM. 2. Replace system board. System powers on but is unable to boot. 1. Replace the system board. 2. Replace the processor.
Troubleshooting scenarios and solutions This section presents an extensive overview of various troubleshooting scenarios and includes possible solutions for each. Solving minor problems Table 5-3 Minor problems Problem Cause Possible Solution Workstation appears locked up and will not shut down when the power button is pressed. Software control of the power switch is not functional. 1. Press and hold the power button for at least four seconds until the workstation shuts down. 2.
Table 5-3 Minor problems (continued) Problem Cause Possible Solution Press and hold the power button for less than 4 seconds. If HDD LED does not illuminate, then: 1. Verify that the unit is plugged into a working AC outlet. 2. Open the access panel and verify that the power button harness is properly connected to the inline front panel I/O device assembly connector. 3. Verify that the power supply cables are properly connected to the system board. 4. Verify the power supply functionality. a.
Figure 5-1 Testing power supply with BIST LED Table 5-4 Power supply problems ENWW Problem Cause Solution Power supply shuts down intermittently. Power supply fault. Replace the power supply.
Table 5-4 Power supply problems (continued) Problem Cause Solution Workstation powered off automatically and the Power LED flashes red 2 times, once every second, followed by a 2-second pause. Processor thermal protection activated. 1. Be sure that the workstation air vents are not blocked and the cooling fan is running. A fan might be blocked or not turning. 2. Open the access panel, press the power button, and determine whether the processor fan spins.
Table 5-5 Diskette problems (continued) Problem Cause Solution Diskette drive cannot write to a diskette. Diskette is not formatted. Format the diskette. Diskette is write-protected. Use another diskette or remove the write protection. Writing to the wrong drive. Verify the drive letter in the path statement. Not enough space is left on the diskette. Use another diskette. Diskette write control is enabled. Use Computer Setup to verify the storage security feature disabled settings.
Solving Table 5-6 Hard drive problems Problem Cause Solution Hard drive error occurs. Hard disk has bad sectors or has failed. Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. Or, run DPS Self-test if the drive drive is detected by the BIOS. Disk transaction problem. The directory structure is bad, or there is a problem with a file. Right-click Start, click Explore, and select a drive. Select File>Properties>Tools. Under Error-checking, click Check Now.
Solving display problems Table 5-7 Display problems Problem Cause Solution Blank screen (no video). The cable connections are not correct. Verify the cable connections from the monitor to the workstation and to a working electrical outlet. The monitor is off. Switch the monitor to on (LED is on). You might need to refer to the monitor manual for an explanation of the LED signals. Screen blanking utility installed or energy saver features enabled.
Table 5-7 Display problems (continued) Problem Cause Solution Blurry video or requested resolution cannot be set. If the graphics controller was upgraded, the correct video drivers might not be loaded. Install the video drivers included in the upgrade kit. Monitor is not capable of displaying requested resolution. Change requested resolution. The monitor connections might be incomplete, or the monitor might be incorrectly adjusted. 1.
Table 5-8 Audio problems (continued) Problem Cause Solution Digital CD audio is not enabled. Enable digital CD audio: 1. From the Control Panel, select System. 2. On the Hardware tab, click the Device Manager button. 3. Right-click the CD/DVD device and select Properties. 4. On the Properties tab, be sure Enable digital CD audio for this CD-ROM device is selected. Headphones or devices connected to the line-out connector mute the internal speaker.
Table 5-9 Printer problems (continued) Problem Cause Solution The correct printer driver for the application is not installed. 1. Install the correct printer driver for the application. 2. Try printing using the MS-DOS command: DIR C:\> [printer port] where [printer port] is the address of the printer being used. If the printer works, reload the printer driver. If you are on a network, you might not have made the connection to the printer. Make the proper network connections to the printer.
Table 5-10 Keyboard and mouse problems (continued) Problem Mouse will only move vertically or horizontally, or movement is jerky. Cause Solution Program in use has stopped responding to commands. Shut down the workstation using the keyboard and then restart the workstation. Mouse needs repairs. Replace the mouse. Workstation is in Standby mode. Press the power button to resume from Standby mode. Mouse roller ball is dirty. Remove roller ball cover from the bottom of the mouse and clean it.
Solving hardware installation problems You might need to reconfigure the workstation when you add or remove hardware, such as an additional diskette drive. If you install a PnP (positive-negative-positive) device, Windows 2000 and Windows XP automatically recognize the device and configure the workstation. If you install a non-PnP device, you must reconfigure the workstation after completing installation of the new hardware.
Solving network problems These guidelines do not discuss the process of debugging the network cabling. Table 5-13 Network problems Problem Cause Solution Wake-on-LAN feature is not functioning. Wake-on-LAN is not enabled. Use the Network control application to enable Wake-onLAN. Network driver does not detect network controller. Network controller is disabled. Run Computer Setup and enable network controller. Incorrect network driver.
Table 5-13 Network problems (continued) Problem Cause Solution The expansion board installed is a network card and conflicts with the embedded network card. Under the Computer Setup Advanced menu, change the resource settings for the board. The files containing the network drivers are corrupted. Reinstall the network drivers, using the Restore Plus! CD. The cable is not securely connected. Be sure that both ends of the cable are securely attached to the correct devices.
Table 5-14 Memory problems (continued) Problem Cause Solution 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving processor problems Table 5-15 Processor problems Problem Cause Solution Poor performance is experienced. Processor is hot. 1. Be sure the airflow to the workstation is not blocked. 2. Be sure the fans are connected and working properly (some fans only operate when needed). 3. Be sure the CPU heatsink is installed properly. 1.
Table 5-16 CD-ROM and DVD problems (continued) Problem Recording audio CDs is difficult or impossible. Cause Solution Windows does not detect the CD-ROM or DVD-ROM drive. 1. Use Device Manager to remove or uninstall the device in question. 2. Restart the workstation and let Windows detect the device. 1. Use a slower recording speed. 2. Verify that you are using the correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers.
Table 5-17 Internet access problems (continued) Problem ENWW Cause Solution 4. In the Device Manager area, click the Device Manager button. 5. Double-click Ports (COM & LPT). 6. Right-click the COM port your modem uses, then click Properties. 7. Under Device status, verify that the modem is working properly. 8. Under Device usage, verify the modem is enabled. 9. If there are further problems, click the Troubleshoot button and follow the on-screen instructions.
POST and error messages POST is a program run at startup that initializes and runs some tests on installed hardware. An audible and/or visual message occurs if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly: ● Keyboard ● Memory modules ● Diskette drives ● All SATA and SAS mass storage devices ● Processors ● Controllers NOTE If the power-on password is set, a key icon appears on the screen while POST is running.
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 162—System Options Not Set Configuration incorrect. RTC battery might need to be replaced. 1. Run Computer Setup (F10 Setup). 2. Set the date and time under Control Panel or in F10 Setup depending on the operating system. 3. If the problem persists, replace the RTC battery. Invalid time or date in configuration memory. 1.
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 214—DIMM Configuration Warning DIMMs not installed correctly (not paired correctly). See the illustration on the side access panel for the correct memory configurations and reseat the DIMMs accordingly. 215—Memory Mismatch Warning There are one or more mismatched pairs of DIMMs between channel A and channel B. Some memory has been disabled. Install matching pairs or remove the mismatched DIMMs from channel B.
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 501—Display Adapter Failure Graphics display controller. 1. Reseat the graphics card (if applicable). 2. Clear CMOS. 3. Verify that the monitor is attached and turned on. 510—Splash Screen image corrupted Splash Screen image has errors. Install latest version of ROMPaq to restore image. 511—CPU, CPUA, or CPUB Fan not detected Fan is not connected or might have malfunctioned. 1. Reseat the fan cable.
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 917—Front Audio Not Connected The front audio cable is not connected. Connect front audio cable. 918—Front USB Not Connected Front USB is not connected. Connect front USB cable. 919—MultiBay Riser Not Connected MultiBay riser is not connected. Connect MultiBay riser. 920—Fan Command 2 Pin Connector from Power Supply Not Connected The 2-pin fan connector from the power supply is not connected.
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 1203—Game Port Address Conflict Detected Device IRQ address conflicts with another device. Reset the IRQ 1720 SMART Hard Drive Detect Imminent Failure Hard drive is about to fail. (Some hard drives have a firmware patch that will fix an erroneous error message.) 1. Determine if hard drive is giving correct error message. 2. Run the Drive Protection System test if applicable. 3.
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 1792—Secondary Disk Controller Failure Hard drive circuitry error. 1. Run Computer Setup (F10 Setup). 2. Clear CMOS. 3. Verify cable seating/jumper settings. 4. Run hard drive diagnostics. 5. Disconnect additional drives. 6. Run the Drive Protection System test if available. 7. Replace the hard drive. 1. Run Computer Setup (F10 Setup). 2. Clear CMOS. 3. Verify cable seating/jumper settings.
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action Invalid Electronic Serial Number Electronic serial number has become corrupted. Run Computer Setup. If Setup already has data in the field or will not allow the serial number to be entered, download from http://www.hp.com and run the utility SP5572.EXE (SNZERO.EXE). Run Computer Setup and try to enter serial number under Security, System ID, and save the changes.
136 Chapter 5 System diagnostics and troubleshooting ENWW
A ENWW Appendix A — SAS devices 137
Supported SAS RAID configurations NOTE This section does not apply to configuring RAID in the Linux environment. For RAID in the Linux environment, configure SW RAID configurations as provided by Red Hat Enterprise Linux.
SAS RAID 0 configuration Follow the steps below to configure an Integrated Striped (IS) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disk and disk controllers. ENWW 1. On the Main menu screen of the BIOS-based configuration utility, use the arrow keys to select an adapter. 2. Press Enter to go to the Adapter Properties screen. 3. On the Adapter Properties screen, use the arrow keys to select RAID Properties. 4.
SAS RAID 1 configuration Follow the steps below to configure an Integrated Mirroring (IM) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disk and disk controllers. 1. On the Main menu screen of the BIOS-based configuration utility, use the arrow keys to select an adapter. 2. Press Enter to go to the Adapter Properties screen. 3. On the Adapter Properties screen use the arrow keys to select RAID Properties. 4.
6. (Optional) Use the arrow keys to select a hot spare disk for the IM volume. Select Yes as the value for the Hot Spare column. 7. When you have selected all disks for the IM volume, press Esc and select Save changes, then exit this menu. If you do not want to create the IM volume, select Discard changes, then exit this menu. The IM volume exists as soon as you save the changes. The RAID Properties screen now displays the IM volume properties and status.
SAS RAID 1E configuration Follow the steps below to configure an Integrated Mirroring Extended (IME) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disk and disk controllers. 1. On the Main menu screen of the BIOS-based configuration utility, use the arrow keys to select an adapter. 2. Press Enter to go to the Adapter Properties screen. 3.
6. (Optional) Use the arrow keys to select a hot spare disk for the IME volume. Select Yes as the value for the Hot Spare column. 7. When you have selected all disks for the IME volume, press Esc and select Save changes, then exit this menu. If you do not want to create the IME volume, select Discard changes, then exit this menu. The IME volume exists as soon as you save the changes. The RAID Properties screen now displays the IME volume properties and status.
144 Appendix A Appendix A — SAS devices ENWW
B Appendix B — SATA devices This appendix describes how to use the Intel Matrix Storage Manager option ROM Configuration Utility to set up and manage SATA RAID volumes. NOTE If only a single HDD is attached, the Intel Matrix Storage Manager option ROM will not execute. All associated messages will not be displayed. The Intel Serial ATA AHCI BIOS always executes when RAID/AHCI is selected for the SATA emulation mode. This BIOS is only used to support serial attached optical drives.
Attaching SATA HDDs Attach the required number of SATA HDDs for the desired RAID level.
Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality. 1. Press F10 to enter the system BIOS setup. 2. Use the arrow keys to highlight the desired language, then press Enter. 3. Use the arrows on your keyboard to highlight Storage>Storage Options, then press Enter. 4. Use the up or down arrow key to highlight SATA Emulation. 5. Use the left or right arrow key to select RAID/AHCI. 6. Press F10 to accept the new setting. 7.
Creating RAID volumes Use the Intel Matrix Storage Manager option ROM Configuration Utility to create RAID volumes. 1. Press Ctrl+I when prompted to enter the Intel Matrix Storage Manager option ROM Configuration Utility. 2. If required, see Deleting RAID volumes on page 149 to make enough physical drives available to create the desired RAID volume. 3. Use the up or down arrow key to highlight 1. Create RAID Volume, and press Enter. 4.
Deleting RAID volumes Use the Intel Matrix Storage Manager option ROM Configuration Utility to delete RAID volumes. ENWW 1. Use the up or down arrow key to highlight 2. Delete RAID Volume, and press Enter. 2. Use the up or down arrow key to highlight the RAID volume to be deleted, and press Del. 3. When prompted, press Y to confirm the deletion of the selected RAID volume. 4. Choose one of the following steps: ● Return to step 1 to delete additional RAID volumes.
150 Appendix B Appendix B — SATA devices ENWW
C ENWW Appendix C — Connector pins 151
Connector pin descriptions Ethernet connector Pin Signal 1234 (+) Transmit Data (-) Transmit Data (+) Receive Data Unused 5678 Unused (-) Receive Data Unused Unused Parallel connector Pin Signal Pin Signal Signal 123 Strobe Data Bit 0 Data Bit 1 789 Data Bit 5 Data Bit 6 Data Bit 7 13 14 15 Select Auto Linefeed Error 456 Data Bit 2 Data Bit 3 Data Bit 4 10 11 12 Acknowledge Busy Paper End 16 17 18-25 Initialize Printer Select IN Signal Ground Serial connector USB connector Pin IE
Microphone connector (1/8 inch) Headphone connector (1/8 inch) Line-in audio connector (1/8 inch) Line-out audio connector (1/8 inch) ENWW 1 power 2 gnd 3 tpb- 4 tpb+ 5 tpa- 6 tpa+ Pin Signal 1 (Tip) Audio 2 (Ring) Power 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Right 3 (Shield) Ground Con
SATA connector Pin Signal Pin Data Cable Signal Pin Power Cable Signal Power Cable S1 Ground P1 3.3-V power P8 5-V power S2* A+ P2 3.3-V power P9 5-V power S3* A- P3 3.
SAS connector Segment Secondary signal segment Pin Backplane receptacle S8 SIGNAL GROUND S9 TS+ RS+ S10 TS- RS- S11 Power segment ENWW Plug and cable receptacles SIGNAL GROUND S12 RS- TS- S13 RS+ TS+ S14 SIGNAL GROUND P1 V33c P2 V33c P3 V33c precharge c P4 GROUND P5 GROUND P6 GROUND P7 V5c precharge c P8 V5c P9 V5c P10 GROUND P11 READY LED d P12 GROUND P13 V12 precharge c P14 V12c P15 V12c Connector pin descriptions 155
VGA cconnector Pin Signal Pin 123 Red Analog Green Analog Blue Analog 678 45 Monitor ID Ground 9 10 Signal Pin Signal Ground Ground Ground 11 12 13 Monitor ID DDC Serial Data Horizontal Sync +5V DC Ground 14 15 Vertical Sync DDC Serial Clock DVI connector Pin 156 Signal Pin Signal 1 T.M.D.S DATA 2- 16 HOT PLUG DETECT 2 T.M.D.S DATA 2+ 17 T.M.D.S DATA 0- 3 T.M.D.S DATA 2/4 SHIELD 18 T.M.D.S DATA 0+ 4 T.M.D.S DATA 4- 19 T.M.D.S DATA 0/5 SHIELD 5 T.M.D.
ATA/ATAPI (IDE) standard drive cable connector Pin Signal Pin Signal Pin Signal 123 45 Reset Ground DD7 DD8 DD6 15 16 17 18 19 DD1 DD14 DD0 DD15 Ground 29 30 31 32 33 DMAK Ground INTRQ IOCS16 DA1 678 9 10 DD9 DD5 DD10 DD4 DD11 20 21 22 23 24 (Key) DMARQ Ground DIOW Ground 34 35 36 37 38 PDIAG (cable detect) DA0 DA2 CS1FX CS3FX 11 12 13 14 DD3 DD12 DD2 DD13 25 26 27 28 DIOR Ground IORDY CSEL 39 40 DASP Ground 24-Pin Main power connector P1 13 24 1 12 1 +3.
8-Pin power (for CPUs and memory) P3 5 8 4 1 Pin Color Signal 1 BLK GND 2 BLK GND 3 BLK GND 4 BLK GND 5 WHT +12VCPU0 WHT +12VCPU0 RSENSE 6 WHT +12VCPU0 7 WHT with stripe +12VCPU1 8 WHT with stripe +12VCPU1 CAUTION Be sure you can differentiate between which power cable connects to the PCI Express x16 graphics card and which power cable connects to the system board. These two cables have different pin counts and different colors.
Keyboard connector Mouse connector ENWW Pin Signal 123 Data Unused Ground 456 +5 VDC Clock Unused Pin Signal 123 Data Unused Ground 456 +5VDC Clock Unused Connector pin descriptions 159
160 Appendix C Appendix C — Connector pins ENWW
D Appendix D — System board designators This appendix lists the system board designators for this system.
Designator Silkscreen Component P25 INT USB Internal USB header P29 HDD LED HDD LED connector P5 CONTROL PANEL Main power/HDD LED/internal speaker connector P70 CPUFAN1 Primary CPU fan header P71 CPU2FAN Secondary CPU fan header P8 MEM FAN Memory fan header P130 CHASSIS FAN Chassis fan header P9 N/A PCI fan header P93 N/A Front chassis fan header XBT2 BAT Battery retainer XMM1 DIMM1 Memory slot XMM2 DIMM3 Memory slot XMM3 DIMM2 Memory slot XMM4 DIMM4 Memory slot
E ENWW Appendix E — Routine care 163
General cleaning safety precautions 164 ● Never use solvents or flammable solutions to clean the workstation. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ● Always unplug the workstation before cleaning the keyboard, mouse, or air vents. ● Always disconnect the keyboard before cleaning it. ● Wear safety glasses equipped with side shields when cleaning the keyboard.
Maximizing the airflow ENWW ● Keep your workstation in an area where the airflow is not obstructed. ● Keep the unit off of surfaces where dust can gather. ● Keep the front of the unit clear of any obstruction. ● Remove any dust on the front panel (vent area) and the rear fans with a small vacuum, compressed air, or dust rag. ● Keep the back of the unit at least 0.15 m (6 in.) away from a wall or other obstruction.
Cleaning the workstation case 166 ● Follow the safety precautions presented in Service considerations on page 52 before cleaning the workstation. ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dish-washing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water. ● For stubborn stains, use isopropyl (rubbing) alcohol.
Cleaning the keyboard CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys. ● Follow the safety precautions presented in Service considerations on page 52 before cleaning the keyboard. ● Visible debris underneath or between the keys can be removed by vacuuming or shaking. ● Canned, pressurized air can be used to clean debris from under the keys. Use caution because too much air pressure can dislodge lubricants applied under the wide keys.
Cleaning the monitor ● Follow the safety precautions presented in Service considerations on page 52 before cleaning the keyboard. ● To clean the monitor, wipe the monitor screen with a towelette designed for cleaning monitors or a clean cloth moistened with water. CAUTION Do not use sprays or aerosols directly on the screen—the liquid might seep into the housing and damage a component. Never use solvents or flammable liquids on the monitor because display or housing damage may result.
Cleaning the mouse ENWW 1. Follow the safety precautions presented in Service considerations on page 52 before cleaning the mouse. 2. Remove the mouse ball from the housing by removing the retaining plate. 3. Clean the mouse ball. 4. Pull out any debris from the ball socket, and wipe the ball with a clean, dry cloth. 5. Reassemble the mouse.
170 Appendix E Appendix E — Routine care ENWW
F Appendix F — Additional password security and resetting CMOS This workstation supports the following security password features, which can be established through the Computer Setup Utilities menu: ● Setup password ● Power-on password When you establish a setup password, only the power-on password is required to access Computer Setup and any other information on the workstation. When you establish both passwords, only the setup password will give you access to Computer Setup.
Resetting the password jumper To disable the power-on or setup password features and clear the power-on and setup passwords: 1. Shut down the operating system, and power off the workstation and any external devices. Disconnect the power cord of the workstation and any external devices from the power outlets. 2. Disconnect the keyboard, monitor, and any other external devices that are connected to the workstation.
Clearing and Resetting the CMOS The CMOS of the workstation stores password information and information about the workstation configuration. This section describes the steps to successfully clear and reset the CMOS. Using the CMOS Button 1. Shut down the operating system, and power off the workstation and any external devices. Disconnect the workstation power cord and any external devices from the power outlets. 2.
Using Computer Setup to Reset CMOS 1. To reset CMOS using Computer Setup, access the Computer Setup (F10) Utilities menu. When the Computer Setup message appears in the lower-right corner of the screen, press the F10 key. Press Enter to bypass the title screen, if necessary. NOTE If you do not press the F10 key while the message is displayed, the workstation must be powered off, then on again, to access the utility. 2. From the Computer Setup menu, select File>Set Defaults and Exit.
G Appendix G — Quick troubleshooting flowcharts This appendix presents some quick troubleshooting flowcharts for the following issues: ● Initial troubleshooting ● No power ● No video ● Error messages ● No OS loading ● No OS loading from hard drive ● No OS loading from diskette drive ● No OS loading from CD-ROM drive ● No OS loading from network ● Non-functioning device NOTE The flowcharts presented are for general troubleshooting purposes only and they might not apply to your specific w
Initial troubleshooting 176 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
No power No power, part 1 ENWW No power 177
No power, part 2 178 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
No power, part 3 ENWW No power 179
No video No video, part 1 180 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
No video, part 2 ENWW No video 181
No video, part 3 182 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
Error messages Error messages, part 1 ENWW Error messages 183
Error messages, part 2 184 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
Error messages, part 3 ENWW Error messages 185
No operating system loading 186 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
No operating system loading from hard drive No operating loading from hard drive, part 1 ENWW No operating system loading from hard drive 187
No operating system loading from hard drive, part 2 188 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
No operating system loading from hard drive, part 3 ENWW No operating system loading from hard drive 189
No operating system loading from diskette drive 190 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
No operating system loading from CD-ROM drive ENWW No operating system loading from CD-ROM drive 191
No operating system loading from network 192 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
Non-functioning device ENWW Non-functioning device 193
194 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
H ENWW Appendix H — PCI bus layout 195
PCI bus layout and device list The following illustration shows the HP xw6400 Workstation PCI bus layout. It is followed by a PCI device list description.
Table H-1 PCI device list (continued) Bus# ENWW Dev# Fn# Device# 0 9 0 Advanced memory buffer memory-mapped registers (visible via JTAG/SMBus only) 0 16 0 FSB controller, interrupt and system address registers 0 16 1 Address mapping, memory control, error logs 0 16 2 FSB error registers 0 17 0 Coherency engine and data manager registers 0 19 0 Debug and miscellaneous registers 0 21 0 FBD branch 0 memory map, error flag/mask, and channel control registers 0 22 0 FBD branch
Table H-1 PCI device list (continued) Bus# 198 Dev# Fn# Device# 32 0 x Slot 4 (PCI Express x4 (x8') behind ESB2 P:0:0) 64 0 x Slot 1 (PCI Express x16 behind MCH 0:4:0) 96 0 x Slot 3 (PCI Express x4 (x16') behind MCH 0:3:0_ 128 0 x Slot 2 PCI Express x4, (behind MCH 0:28:0) Appendix H Appendix H — PCI bus layout ENWW
