HP xw4600 Workstation Service and Technical Reference Guide
Copyright Information Warranty Trademark Credits © 2007 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Table of contents 1 Product overview Product features ................................................................................................................................... 2 System board architecture ................................................................................................... 2 Workstation components ..................................................................................................... 2 Front panel components .............................................
Selecting a language ......................................................................................... 19 Creating recovery disks ..................................................................................... 19 Installing or upgrading device drivers ................................................................ 19 Restoring the Windows XP Professional operating system ............................................... 20 The RestorePlus! process ...............................................
Asset tracking and security ................................................................................................ 40 Password security ............................................................................................ 41 Establishing a setup password using the Computer Setup (F10) Utility ................................................................................................. 41 Establishing a power-on password using workstation setup ............
Cable lock (optional) .......................................................................................................... 62 Removing the cable lock ................................................................................... 63 Universal chassis clamp lock (optional) ............................................................................. 63 Removing the chassis clamp lock ..................................................................... 63 Side access panel .........................
Installing the battery .......................................................................................... 88 Power connections to drives .............................................................................................. 89 Optical drive (minitower configuration) .............................................................................. 90 Removing an optical drive (minitower configuration) ........................................
Troubleshooting checklist ................................................................................................................. 129 LED color definitions ....................................................................................................................... 129 HP Insight Diagnostics Offline Edition .............................................................................................. 131 Key features and benefits ..........................................................
1 Product overview This chapter presents an overview of the hardware components of the HP xw4600 Workstation, including the following topics: ENWW ● Product features on page 2 ● Workstation specifications on page 7 ● ENERGY STAR on page 13 ● Dual- and quad-core processors on page 14 ● HP Cool Tools on page 14 1
Product features The following sections describe the HP xw4600 Workstation system board architecture and components. System board architecture The following figure shows the HP xw4600 Workstation system board block diagram. Figure 1-1 System board block diagram Workstation components The following figure shows the components of a typical HP xw4600 Workstation. Drive configurations can vary.
See http://partsurfer.hp.com for current information on supported spare parts.
Front panel components The following figure shows the front panel components of a typical HP xw4600 Workstation. Drive configurations can vary. Figure 1-3 Front panel components Table 1-2 Front panel components Item 4 Symbol Description Item Symbol Description 1 Optical drive eject button 8 IEEE-1394 Connector (optional) 2 Power on light 9 Diskette drive eject button 3 Power button 10 Diskette drive activity light 4 Hard drive activity light 11 Diskette drive (optional) 5 USB 2.
Rear panel components The following figure shows the rear panel components of a typical HP xw4600 Workstation. Figure 1-4 Rear panel components Table 1-3 Rear panel components Item Symbol Description Item Symbol Description 1 Power supply Built-In Self Test (BIST) LED 10 Padlock loop 2 Universal chassis clamp opening 11 Graphics adapter 3 PS/2 mouse connector (green) 12 eSATA adapter 4 Parallel connector (red) 13 USB 2.0 (1) 5 USB 2.0 (4) 14 USB 2.
Serial number and COA label location Each workstation has two unique serial number labels (1) and a Certificate of Authentication (COA) label (2) (for Microsoft® Windows® preinstalled systems only). The serial number labels can usually be found on the top panel or on the side or rear of the workstation. Keep this number available when contacting customer service for assistance.
Workstation specifications The following table lists the physical characteristics of the HP xw4600 Workstation. Table 1-4 Physical characteristics Weight (typical configuration) 16 kg (35 lb.) Tower dimensions 45 cm (17.7 in.) high 16.8 cm (6.6 in.) wide 45.6 cm (17.9 in.) deep 80 Plus power supply The HP xw4600 Workstation includes a 475W energy efficient 80 Plus® power supply compatible with Energy Star requirements. This section describes the power supply and lists its specifications.
WARNING! Do not exceed 110W of 5-V and 3.3-V power combination. Do not exceed 34.5A (414W) of 12V (CPU/B/D) power combination. Do not exceed 475W of total continuous output power.
● One 160-GB SATA hard drive ● One optical drive ● One diskette drive ● One monitor, powered separately Table 1-8 Power supply example configuration 1 energy consumption 115 VAC LAN Disabled LAN Enabled 230 VAC LAN Enabled 100 VAC LAN Disabled LAN Enabled LAN Disabled Windows Idle (S0) 67.4W 66.4W 65.5W Windows Busy Typ (S0) 89.7W 88.4W 88.2W Windows Busy Max (S0) 114.1W 109.6W 110.0W Sleep (S3)* 3.61W 2.82W 3.89W 3.12W 3.61W 2.82W Power Off (S5) 1.51W 1.30W 1.81W 1.
● 2 optical drives ● 1 diskette drive Table 1-10 Power supply example configuration 2 energy consumption 115 VAC LAN Enabled LAN Disabled 230 VAC LAN Enabled 100 VAC LAN Disabled LAN Enabled LAN Disabled Windows Idle (S0) 113W 108W 113W WindowsBusy Typ (S0) 138W 133W 138W Windows Busy Max (S0) 186W 178W 183W Sleep (S3)* 3.70W 2.90W 3.95W 3.20W 3.70W 2.90W Power Off (S5) 1.52W 1.30W 1.81W 1.58W 1.50W 1.28W * ENERGY STAR low energy mode.
Table 1-12 Power supply Example configuration 3 energy consumption (continued) 115 VAC 230 VAC 100 VAC 162.3W 159.6W 163.2W 3.7W 4.1W 3.8W 1.5W 1.8W 1.
Resetting the power supply If an overload triggers the power supply overload protection, all power is immediately disconnected. To reset the power supply: 1. Disconnect the power cord from the workstation.. 2. Determine what caused the overload and fix the problem. See System diagnostics and troubleshooting on page 109 for troubleshooting information. 3. Reconnect the power cord and reboot the workstation.
ENERGY STAR HP computers marked with the ENERGY STAR logo are compliant with the applicable U.S. Environmental Protection Agency (EPA) ENERGY STAR specifications for computers. The EPA ENERGY STAR logo does not imply endorsement by the EPA. As an ENERGY STAR Partner, HewlettPackard Company has determined the products marked with the ENERGY STAR logo are ENERGY STAR qualified per the applicable ENERGY STAR guidelines for energy efficiency. The following logo appears on all ENERGY STAR qualified computers.
Dual- and quad-core processors The HP xw4600 Workstation supports dual- and quad-core processors that provide two or four true processors in a single socket. Dual- and quad-core processors are better at handling the load of multithreaded applications (such as rendering images in Digital Content Creation) and highly multi-tasked environments (such as running several productivity applications while listening to music).
2 Configuring and restoring the operating system This chapter describes how to install and restore the operating system and includes the following topics.
Selecting a language When the preinstalled operating system is first booted, you might be prompted to select a language for the operating system. After selecting the language, read and follow the instructions on the screen to complete the installation of the operating system. This process might take a while, depending on the system hardware configuration and the language choice. During the process, do not power off your workstation unless you are prompted to do so.
To launch the HPBR, slect Start>All Programs>HP Backup & Recovery>HP Backup and Recovery Manager. CAUTION: Before you attempt any operating system restore, backup your data . All data on the Windows partition is deleted when you perform a system restore using the HPBR process. However, the recovery partition on the system drive and other partitions will not be affected. Creating system recovery DVDs or CDs You can create a set of system recovery DVDs or CDs if you have a writable optical drive.
Windows Control Panel>Programs and Features. When the application is uninstalled, the recovery partition is deleted, the user partition is extended to reclaim the unused space, and the F11 boot prompt is removed. After the application is uninstalled, emergency recovery and data backup and recovery can no longer be performed. CAUTION: Deleting the recovery partition or uninstalling the HP Backup and Recovery Manager application reduces or eliminates the ability to recover the system.
Configuring Windows XP Professional This section describes how to configure Windows XP on your workstation. When you first power on to the workstation, the operating system is configured. Configuration takes approximately 5 to 10 minutes. Carefully follow the instructions on the screen to complete the configuration. CAUTION: After configuration begins, do not power off your workstation until the process is complete.
Restoring the Windows XP Professional operating system There are several methods to restore the Windows XP operating system on your workstation to a nearfactory state, or to the state of the system at a predefined snapshot in time. Your workstation has a recovery partition on the system hard drive that contains the software and data required for the restore process as described in the following sections.
NOTE: Some applications might not be restored using this method. Reclaiming hard drive space from the recovery partition The recovery partition can be removed to reclaim the hard drive space. CAUTION: If the recovery partition is removed: - The F11 Emergency Recovery function becomes unavailable. - The ability to recover the system from data on the recovery partition is lost. - Any recovery images contained in the recovery partition are deleted. - The ability to create a recovery media set is lost.
the options purchased.) You can also move CD images to another location, such as a network share, or to be copied to a DVD or CD at a later time or from another system. Restoring from HPBR DVDs or CDs To start the system recovery process, boot from the DVD or CD you created previously, then carefully follow the online instructions. Restoring a system directly from the recovery partition Follow these steps to start the HPBR system restore process from the Recovery Manager: 1. Boot the workstation. 2.
NOTE: In certain situations, additional HP software might be required Setting up Red Hat Linux This section describes how to install and restore the Red Hat Linux operating system on your workstation. Linux preinstalled workstations With Linux preinstalled, follow the instructions in this section to set up your operating system and software.
Downloading the latest HP driver CD contents To download the latest HP Driver CD: 1. Go to http://www.hp.com and select Software and Drive Downloads. 2. Locate your workstation and operating system. 3. Select your driver CD and then follow the directions under the Release Notes. Reinstalling the factory Linux image with the HP driver CD 1. Boot your workstation from the Red Hat box set, Binary CD 1. 2. When prompted, insert the Linux operating system restore media CDs. 3.
Verifying hardware compatibility To determine which Linux versions are supported on your HP workstation hardware: 1. See http://www.hp.com/support/linux_hardware_matrix. 2. Select your HP workstation model. Setting up Red Flag Linux Hewlett-Packard offers the Red Flag Linux operating system as a preloaded option on the HP xw4600 Workstation in certain countries, but HP does not support the Red Flag Linux operating system.
26 Chapter 2 Configuring and restoring the operating system ENWW
3 System management This section describes the various tools and utilities that provide system management for your workstation and includes the following topics: ● Computer Setup (F10) Utility on page 27 ● Workstation management on page 35 Computer Setup (F10) Utility The Computer Setup (F10) Utility enables you to: ENWW ● Change factory default settings and set or change the system configuration, which might be necessary when you add or remove hardware.
mode selected. To manually switch to POST Messages Enabled during POST, press any key except F1 through F12. ● Establish an Ownership Tag, the text of which is displayed each time the system is powered on or restarted. ● Enter the Asset Tag or property identification number assigned by your company to this workstation. ● Enable power-on password prompts during system restarts (warm-boots) and power on.
To access the Computer Setup (F10) Utility menu: 1. Power on or restart the workstation. 2. As soon as your display is active and F10=Setup appears in the lower right corner of the screen, press the F10 key . NOTE: If you do not press F10 at the appropriate time, try again. Turn the workstation off, then on, and press F10 again to access the utility. You can also press the Ctrl + Alt + Delete keys before boot if you miss the opportunity to press F10. 3.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Flash System ROM Description CD-ROM—Enables you to upgrade the BIOS from a ROM image on a CD. USB—Enables you to upgrade the BIOS from a ROM image on a USB drive or memory stick. Replicated Setup Save to Removable Media—Saves the system configuration, including CMOS, in the qsetup.txt file. This file can be saved to a formatted, blank 1.44-MB diskette, or to a USB device.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description SATA Emulation—Sets the SATA emulation mode with the following options: ● RAID–RAID OPROM executes. This emulation mode offers the best performance and most functionality. ● IDE–Offers standard SATA support (four ports only). ● AHCI–Offers full SATA and SATA-II functionality with no support for RAID. DPS Self-test Enables you to select a drive test for a SATA drive.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description ● Serial port ● Parallel port ● Front USB port ● Rear USB port ● Internal USB port ● System audio ● Network controller ● Legacy diskette ● Embedded Security Device ● SATA0–5 For each device, Device Available is the default setting and allows the operating system to access the device.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Virtualization Technology Directed OS Management of Embedded Security Device—Enables or disables the ability of the operating system to control the TPM device, including turning it on and off, initializing it, and resetting it. Reset of Embedded Security Device through OS—Enables or disables the ability of the operating system to reset the TPM.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description finished). The POST delay also gives you more time to select F10 to enter the Computer Setup (F10) Utility. ● Limit (CPUID Maximum Value to 3) (Enable/Disable) Execute Memory Test Tests workstation memory. The workstation reboots, and any changes that have been made are lost. The workstation might boot with memory in a sub optimal configuration.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Slot 5 (PCI) Slot 5 option ROM download (Enable/Disable) and latency timer. Slot 6 (PCI) Slot 6 option ROM download (Enable/Disable) and latency timer. Slot 7 (PCI) Slot 7 option ROM download (Enable/Disable) and latency timer. * Available on selected models. **These options should be used by advanced users only.
Installing a remote system Remote system installation enables you to start and set up your system using the software and configuration information located on a network server.
Copying a setup configuration to multiple workstations CAUTION: A setup configuration is model-specific. If source and target workstations are not the same model, file system corruption can result . For example, do not copy the setup configuration from an HP xw4200 Workstation to an HP xw4600 Workstation. This method takes a little longer to prepare the configuration diskette, but copying the configuration to target workstations is fast. NOTE: A bootable diskette is required for this procedure.
● Web-accessible reporting of business-critical details such as thermal warnings, memory alerts, and more ● Remote updating of system software such as device drivers and ROM BIOS ● Remote changing of boot order ● Configuration of system BIOS settings For more information about the HP Client Manager, see http://www.hp.com/go/ssm.
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To recover the system after it enters Boot Block recovery mode: 1. If there is media in the diskette or optical drives, remove it. 2. Insert a BIOS image CD into the CD drive. USB media (such as an HP DriveKey) can also be used. 3. Power off, then power on the workstation. If no BIOS image CD or USB is found, you are prompted to insert one and restart the workstation. If a setup password has been established, the Caps Lock light illuminates and you are prompted for the password. 4.
NOTE: ProtectTools, the Hood Sensor (Smart Cover Sensor), and the (Smart Cover Lock) are available as options on select systems.
To establish a setup password using the Computer Setup (F10) menu: 1. Power on or restart the workstation. 2. As soon as the computer is powered on, press and hold the F10 key until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation, and then press and hold the F10 key again to access the utility.
If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must restart the workstation before you can continue. Entering a Setup Password If a setup password has been established on the workstation, you will be prompted to enter it each time you run the Computer Setup (F10) Utility. To enter a setup password: 1. Restart the workstation. 2.
The power-on and setup passwords can also be changed using the Security options in the Computer Setup (F10) Utility. Deleting a power-on or setup password 1. Power on or restart the workstation. 2. To delete the power-on password, go to step 4. 3. To delete the setup password, as soon as the workstation is powered on, press and hold the F10 key until you enter the Computer Setup (F10) Utility. (Press Enter to bypass the title screen, if necessary.
Clearing passwords If you forget your password, you cannot access the workstation. See Resetting the password jumper on page 149 for instructions about clearing passwords. DriveLock WARNING! Enabling DriveLock can render a hard drive permanently inaccessible if the master password is lost or forgotten. No method exists to recover the password or access the data. DriveLock uses an industry-standard security feature that prevents unauthorized access to the data on an ATA hard drive.
Using DriveLock When one or more hard drives that support the ATA security command set are detected, the DriveLock option appears under the Security menu in Computer Setup (F10). You are presented with options to set the master password and to enable DriveLock. A user password must be provided to enable DriveLock. Since the initial configuration of DriveLock is typically performed by a system administrator, a master password should be set first.
In a single drive workstation, if the drive has DriveLock enabled, the workstation might not be able to boot to the operating system, and might try to boot from the network or from another storage device instead (depending on the boot ordering options). Regardless of the outcome of the boot attempts, the drive-locked drive remains inaccessible without the DriveLock password. In a two-drive workstation that has a boot drive and a data drive, you can apply the DriveLock feature to the data drive only.
Locking the Hood Lock 1. Power on or restart the workstation. 2. As soon as the workstation is powered on, press and hold the F10 key until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility. If you are using a PS2 keyboard, you might see a keyboard error message—disregard it. 3.
Security lock (Padlock loop) (optional) The rear chassis panel of your workstation provides a padlock loop. A padlock can be attached in this loop to prevent workstation access panel removal. Universal chassis clamp lock (optional) The universal chassis clamp lock secures the access panel to the chassis using a screw-type attachment. A built in key lock prevents access to the securing screw.
To change the power button configuration: 1. Select Start, and then select Control Panel>Power Options. 2. In Power Options Properties, select the Advanced tab. 3. In the Power Button section, select Hibernate. (Hibernate must be enabled in the Hibernate tab.) After configuring the power button to function as a button, press the power button to put the system in a very low power state. Press the button again to bring the system out of this very low power state to full power state.
4 Removal and replacement procedures This chapter describes the removal and replacement procedures for most internal workstation components including the following topics: ENWW ● Warnings and cautions on page 52 ● Service considerations on page 53 ● Customer Self-Repair on page 58 ● Predisassembly procedures on page 58 ● System board components on page 59 ● Removing and replacing components on page 60 ● Product recycling on page 108 51
Warnings and cautions Observe the following warnings and cautions when performing the removal and replacement procedures. WARNING! Any product shipped in packaging marked with this symbol indicates the product must always be lifted by two persons to avoid personal injury due to product weight. WARNING! Any surface or area of the equipment marked with this symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.
CAUTION: To prevent damage to the workstation, observe the following Electrostatic Discharge (ESD) precautions while performing the system parts removal and replacement procedures: — Work on a static-free mat. — Wear a static strap to ensure that any accumulated electrostatic charge is discharged from your body to the ground. — Create a common ground for the equipment you are working on by connecting the static-free mat, static strap, and peripheral units to that piece of equipment.
Table 4-1 Static electricity (continued) Relative humidity Motions of bench worker 400V 800V 6,000V Removing bubble pack from PCB 7,000V 20,000V 26,500V Packing PCBs in foam-lined box 5,000V 11,000V 21,000V CAUTION: 700 volts can degrade a product. Preventing ESD equipment damage Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity.
Grounding the work area To prevent static damage in your work area: ● Cover the work surface with approved static-dissipative material. Use a wrist strap connected to the work surface, and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ● Handle electrostatic-sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only in static-free work areas.
Tools and software requirements ● Torx T-15 driver ● Flat blade and cross-tip screwdrivers ● Diagnostics software Screws The screws used in the workstation are not interchangeable. Metric screws are used for optical and diskette devices, and American National Standards Institute (ANSI) screws are used for hard drives. If an incorrect screw is used during the reassembly process, it can damage the workstation.
Table 4-3 Screw ID Item Description Metric screws (M3) 1 2 ANSI screws (6–32) Special handling of components The components included in this section require special handling when servicing the workstation. WARNING! Do not use the front bezel as a handle or lifting point when lifting or moving the workstation. Lifting the workstation from the front bezel, or lifting it incorrectly, could cause the workstation to fall, causing possible injury to you, and damage to the workstation.
Lithium coin cell battery The battery included with the workstation provides power to the real-time clock and has a minimum lifetime of about three years. For instructions on battery removal and replacement, see Battery on page 87. WARNING! This workstation contains a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly.
System board components The following figure shows the system board connectors and sockets on the HP xw4600 Workstation. Figure 4-2 System board component identification Table 4-4 System board components No. Component No. Component No.
Removing and replacing components This section provides procedures to remove and install hardware components on your workstation. Before servicing your workstation, review the safety information and precautions in the Service considerations on page 53, and the Safety and Regulatory Information for your workstation. 60 1. Read all safety information and precautions. 2. Locate and clear a suitable work area. 3. Power down the workstation and disconnect power from the workstation. 4.
Disassembly order Use the following table to determine the sequence in which to remove major workstation components.
Table 4-5 Workstation component disassembly order (continued) Hard drives (SAS hard drive on page 96), SATA hard drive on page 99) Processor heatsink (Processor heatsink on page 103) Processor (System processor on page 105) System board (System board on page 107) Battery (Battery on page 87) Security lock (Padlock loop) (optional) If a security padlock is installed on your workstation, remove it before servicing the workstation.
Removing the cable lock To remove the cable lock, unlock it and pull it out of the cable lock slot as shown in the following figure. Figure 4-4 Removing the cable lock Universal chassis clamp lock (optional) If a universal chassis clamp lock is installed on your workstation, remove it before servicing the workstation. Removing the chassis clamp lock To remove the lock: 1. Unlock the device and remove the locking mechanism.
2. Remove the screw attaching the lock to the chassis. Figure 4-6 Removing the lock screws Side access panel Before accessing the internal components of the workstation, the side access panel must be removed. This section describes how to remove and replace the side access panel.
3. Pull open the access panel handle (1). Figure 4-7 Removing the access panel 4. Slide the access panel toward the rear of the workstation and lift off the cover (2). Replacing the side access panel To replace the side access panel: 1. Place the access panel over the chassis and align the tabs along the edges of the access panel with the slots in the chassis. 2. Press the access panel down, fitting the tabs into the slots. 3.
Removing the Hood Sensor To remove the Hood Sensor: 1. Disconnect power from the system (Predisassembly procedures on page 58) and remove the side access panel (Removing the side access panel on page 64). 2. Disconnect the Hood Sensor connector from system board (1). Figure 4-9 Removing the Hood Sensor 3. Slide the Hood Sensor forward, push it down, and then remove it from the chassis (2). NOTE: To replace the Hood Sensor, reverse the previous steps.
2. Disconnect the solenoid cable from the system board (1). Figure 4-10 Removing the Smart Cover Lock solenoid assembly 3. Using the FailSafe key (T-15 wrench), unscrew the two screws from the back of the chassis (2). 4. Slide the solenoid assembly away from the chassis and out of the workstation (3). NOTE: To install the Smart Cover Lock solenoid assembly, reverse the previous steps. Front bezel This section describes how to remove and replace the front bezel.
Removing the front bezel To remove the front bezel: 1. Lift the two release snaps located on the front bezel (1). Figure 4-11 Removing the front bezel 2. Rotate the front bezel away from the chassis to remove the bezel (2). Replacing the front bezel To replace the front bezel, align front bezel on the bottom and rotate in until it snaps into place. Bezel blanks This section describes how to remove bezel blanks Removing bezel blanks To remove bezel blanks: 1.
2. Gently push the subpanel out the back of the front bezel (1). Figure 4-12 Removing the bezel blanks 3. Remove the desired bezel blank by applying outward pressure on the subpanel (1) and pulling the blank away (2). NOTE: The bezel blanks are keyed to assist you in replacing them. Also, the subpanel can be rotated 90 degrees to install optical drives in a desktop orientation. Front panel I/O device assembly This section describes how to remove and install a front panel I/O device assembly.
2. If necessary, unlatch the plastic snap that secures the cables inside the chassis (1), and then disconnect the front panel I/O device assembly cables from the system board (2). Figure 4-13 Removing front panel I/O device cables 3. Remove the two smaller Torx screws (1) that hold the front panel I/O device assembly and bracket to the chassis (3). Figure 4-14 Removing the front panel I/O device assembly 70 4.
Installing the front panel I/O device assembly To instal the front panel I/O device assembly: 1. Thread each front panel I/O device assembly cable through the same holes from which they were removed. 2. Push the front panel I/O device assembly into the chassis. Using your fingers, orient the cables so that there is enough room for the front panel I/O device assembly to easily fit in its slot. 3. Loosely place the bracket on the front panel I/O device assembly and hook the bracket to the chassis. 4.
2. Disconnect the power button assembly cable from the system board. Figure 4-16 Removing the power button assembly cable 3. Press in on the clips that secure the power button assembly to the chassis (1). Figure 4-17 Removing the power button assembly 4. Dislodge the metal clip from the chassis by rocking the power button assembly back and forth, and then slide the power button assembly out from the front of the chassis (2). NOTE: To replace the power button assembly, reverse the previous steps.
Removing the system speaker To remove the system speaker: 1. Disconnect power from the system (Predisassembly procedures on page 58) and remove the side access panel (Removing the side access panel on page 64). 2. Disconnect the speaker cable from the system board (1). Figure 4-18 Removing a system speaker 3. Remove the four screws (2) securing the speaker to the chassis and remove the speaker from the chassis (3). NOTE: To replace the speaker, reverse the previous steps.
3. Remove the four screws from the back panel (1). Figure 4-19 Removing the power supply 4. Slide the power supply toward the front of the chassis and lift it out of the chassis (2). NOTE: To replace the power supply, reverse the previous steps. System fan assembly This section describes how to remove the system fan assembly. Removing the system fan assembly To remove the system fan assembly: 1.
2. Disconnect the fan plug from the system board (1). Figure 4-20 Removing the system fan 3. Use a cross-tip screwdriver to remove the four screws from the rear of the chassis (2). 4. Lift the system fan out of the chassis (3). CAUTION: When replacing the system fan, be sure that the fan is seated with the airflow direction arrow pointing toward the rear of the chassis. NOTE: To install the system fan assembly, reverse these steps.
2. Push gently outward on the socket levers (1). Figure 4-21 Removing a memory module 3. Lift the DIMM straight up and out of the socket. Store the DIMM in an anti static bag (2). Installing a memory module This section describes how to install a memory module.
Required DIMM installation order Use the following illustration as a guide for installing memory: ● If installing only one DIMM, it must be installed in socket (1). ● The first DIMM pair must be installed in sockets (1) and (3). ● The second DIMM pair must be installed in sockets (2) and (4). Figure 4-22 Required DIMM installation order Installing a memory module To install a memory module: 1.
2. Push gently outward on the socket levers. Figure 4-23 Opening the DIMM socket levers 3. Align the DIMM connector key with the DIMM socket key, and then seat the DIMM firmly in the socket (1). 4. Secure the socket levers (2).
PCI card slots The following figure illustrates the xw4600 Workstation PCI card slots. Figure 4-25 Identifying PCI card slots Table 4-6 PCI slots Slot Type Slot power (Maximum) 1 PC-Express x1 25W 2 PCI-Express x16* 75W 3 PCI-Express x8 (x4) 25W 4 PCI-Express x16* 75W 5 PCI 32/33 25W 6 PCI 32/33 25W 7 PCI 32/33 25W * The maximum graphics configuration can be: two 75W cards (one in slot two; one in slot four), or one 150W card, preferably in slot 2.
PCI card support bracket Some PCI cards have retainers installed to prevent movement during shipping. Removing a PCI card support bracket To remove a PCI card support bracket: 1. Disconnect power from the system (Predisassembly procedures on page 58) and remove the side access panel (Removing the side access panel on page 64) 2. Remove the two screws that attach the bracket to the chassis (1). Figure 4-26 Removing a PCI card support bracket 3. Lift the bracket out of the chassis (2).
2. Align the rear bracket with the holes in the rear of the chassis (1), and then rotate the bracket down into position (2). Figure 4-27 Installing a PCI card support bracket 3. Secure the bracket to the chassis with two screws (3). PCI Express cards PCI Express improves system attributes and enables a low-power, scalable, high-bandwidth communication path using a small number of connections, or wires, compared to traditional parallel interfaces such as PCI.
2. Open the PCI card retention clamp. Press the retention clamp levers down to unsnap, and then rotate them up (1). Figure 4-28 Removing a PCI Express card 3. If removing a PCI Express x16 graphics card, press in on the release lever (2) while lifting the card (3) out of the chassis. Store the card in an anti-static bag. If removing s PCI Express card without a release lever, simply lift the card out of the chassis. 4. Install a PCI slot cover and close the PCI retention clamp.
2. Open the PCI card retention clamp. Press the retention clamp levers down to unsnap, and then rotate them up (1). Figure 4-29 Installing a PCI Express card 3. Remove the PCI slot cover (2). 4. Align the keyed components of the PCI card with the slot , and then firmly seat the card in the slot (3). 5. Close the PCI card retention clamp by rotating the clamp downward and pressing the two green clamp levers from the rear panel of the chassis (4).
2. Open the PCI card retention clamp. Press the retention clamp levers down to unsnap, and then rotate them up (1). Figure 4-30 Removing a PCI card 3. Lift the PCI card out of the chassis (2). Store the card in an anti static bag. 4. Install a PCI slot cover and close the PCI retention clamp. If the PCI retention clamp levers do not close, ensure that all cards are properly seated, and then try again. Installing a PCI card To install a PCI card: 1.
2. Open the PCI card retention clamp. Press the retention clamp levers down to unsnap, and then rotate them up (1). Figure 4-31 Installing a PCI card 3. Remove the PCI slot cover (2). 4. Align the keyed components of the PCI card with the slot , and then firmly seat the card in the slot (3). 5. Close the PCI retention clamp by rotating the clamp downward and pressing the two green clamp levers from the rear panel of the chassis (4).
2. Open the PCI card retention clamp. Press the retention clamp levers down to unsnap, and then rotate them up (1). Figure 4-32 Removing an IEEE-1394 card 3. Disconnect the front I/O cable and power cable from the card (2). 4. Lift the IEEE-1394 card out of the chassis (3). Store the card in an anti static bag. 5. Install a PCI slot cover and close the PCI card retention clamp. If the PCI levers do not close, ensure that all cards are properly seated, and then try again.
2. Disconnect the fan wire from the connector on the system board and thread it out of the card guide (1). Figure 4-33 Removing the front fan housing/card guide 3. Unsnap the fan housing/card guide from the chassis (2) and lift it out of the chassis (3). 4. Remove the fan from the fan housing/card guide by applying outward pressure on the fan housing while pushing the fan out of the housing.
WARNING! This workstation includes a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose it to temperatures higher than 60°C (140°F). CAUTION: Before removing the battery, ensure that the CMOS settings are backed up in case they are lost when the battery is removed. To back up the CMOS settings, select the Save to Diskette option in the Computer Setup (F10) Utility.
Power connections to drives For help identifying power cables, see the following figure. Ensure that all cables are routed or tied so that they cannot interfere with the processor heatsink fans.
Table 4-8 Workstation power connector description (continued) Item Description 13 P9 14 P1 15 P13 16 1394 card 17 P12 18 Graphics card 19 P3 Optical drive (minitower configuration) This section describes how to remove and install an optical disk drive in a minitower workstation configuration. Removing an optical drive (minitower configuration) 1.
3. Lift the green drive-lock release lever (1) and gently slide the drive out of the chassis (2). Figure 4-38 Removing the optical drive from the chassis 4. After removing the optical drive (1), if you plan to install another drive, remove only the four guide screws from the drive casing (2). Figure 4-39 Removing the optical drive screws Installing an optical drive (minitower configuration) 1.
2. Insert the four black metric M3 guide screws into the drive casing (1). Figure 4-40 Installing the optical drive 3. Align the screws with the grooves in the drive bay, and then gently slide the drive into the workstation until it snaps into place (2). CAUTION: Ensure that the optical drive is secure in the workstation chassis by pulling on the drive to see if it can become easily disengaged. Failure to properly secure the drive can damage the drive when moving the workstation. 4.
2. Disconnect the data (1), power (2) cables from the drive. The connector colors might be different than shown in the following figure. Figure 4-41 Disconnecting the optical drive cables 3. Press down on the yellow drive-lock release lever (1) and gently slide the drive out of the chassis (2).
4. After pulling the drive out (1), if you plan to install another drive, remove only the four guide screws from the drive (2). Figure 4-43 Removing the optical drive screws Installing an optical drive (desktop configuration) 1.
Diskette drive (optional) This section describes how to remove and install a diskette drive. Removing a diskette drive 1. Disconnect power from the system (Predisassembly procedures on page 58), remove the side access panel (Removing the side access panel on page 64), and then remove the front bezel (Removing the front bezel on page 68). 2. Disconnect the power (1) and data (2) cables from the back of the diskette drive. Figure 4-45 Disconnecting the diskette drive cables 3.
SAS hard drive This section describes how to remove and install a SAS hard drive. Removing a SAS hard drive 1. Disconnect power from the system (Predisassembly procedures on page 58), and then remove the side access panel (Removing the side access panel on page 64). 2. Disconnect the power (1) and data (2) cables from the hard drive. Figure 4-47 Disconnecting the SAS hard drive cables 3. Lift the green drive-lock release tab (1), and then slide the hard drive out of the chassis (2).
4. Remove the four guide screws from the hard drive and retain them for later use. Installing a SAS hard drive 1. Disconnect power from the system (Predisassembly procedures on page 58), and then remove the side access panel (Removing the side access panel on page 64). 2. Attach a SAS-to-SATA cable adapter to the connector on the SAS hard drive. Figure 4-49 Attaching the SAS-SATA adapter to the SAS hard drive 3. ENWW Install the four silver, ANSI 6–32 guide screws into the hard drive.
4. Push the drive into the selected bay until it snaps into place (1). Figure 4-50 Installing the SAS hard drive 5. Attach the power (2) and data (3) cables to the SAS drive. 6. Insert the SAS controller card into an available PCI slot in the workstation chassis. 7. Connect the data cable from the hard drive (1) to the controller card (2). Figure 4-51 Connecting the SAS cable to SAS hard drive 8.
SATA hard drive For more information about SATA hard drives and SATA RAID configurations, see Configuring RAID devices on page 141. This section describes how to remove and install a SATA hard drive. Removing a SATA hard drive To remove a SATA hard drive: 1. Disconnect power from the system (Predisassembly procedures on page 58), and then remove the side access panel (Removing the side access panel on page 64). 2. Disconnect the data (1) and power (2) cables from the SATA hard drive.
3. Lift the green drive-lock release tab (1) and slide the hard drive out of the chassis (2). Figure 4-53 Removing the SATA hard drive 4. Remove the four guide screws from the hard drive and retain them for later use. Installing a SATA hard drive To install one or two SATA hard drives: 1. Disconnect power from the system (Predisassembly procedures on page 58), and then remove the side access panel (Removing the side access panel on page 64). 2.
5. Attach the data (1) and power (2) cables to the SATA drive. Figure 4-54 Connecting the SATA cables to the SATA drive 6. For a single SATA drive, connect the SATA 0 data cable from the hard drive (1) to the SATA0 port (2) in the workstation chassis. For a second SATA drive, connect the SATA 1 data cable from the hard drive to the SATA1 port in the workstation chassis.
Installing SATA hard drives in the optical drive bays (optional) 1. If necessary, remove the EMI shield. 2. Disconnect power from the system (Predisassembly procedures on page 58), remove the side access panel (Removing the side access panel on page 64), and then remove the front bezel (Removing the front bezel on page 68). 3.
5. Connect the data cable to the hard drive (1) and to the system board (2). Figure 4-58 Connecting the data cable 6. Connect the power cable (not shown). Processor heatsink This section describes how to remove and install a processor heatsink. NOTE: Not all heatsinks are the same. Therefore, the heatsink shown in the following figures is an example of what might be installed in your workstation. Removing the processor heatsink To remove a heatsink: 1.
2. Slowly and evenly loosen one pair of diagonally opposite screws (1) from the processor until the screw shanks disengage from the system board. Loosen the remaining pair (2). CAUTION: Do not fully loosen one screw, and then move on to the next. Loosen all screws a little at a time, ensuring that the processor remains level. Figure 4-59 Identify proper screw loosening sequence 3. Disconnect the processor heatsink fan cable from the system board (1). 4.
Installing the processor heatsink To install a heatsink: 1. Disconnect power from the system (Predisassembly procedures on page 58), remove the side access panel (Removing the side access panel on page 64). and then remove the processor heatsink (Removing the processor heatsink on page 103). 2. If reusing the original heatsink, apply thermal grease to the center of the processor top surface.
2. Raise the processor socket lever (1) and open the cover (2). Figure 4-61 Removing the system processor CAUTION: The processor socket contacts are delicate. To avoid bending the contacts, use extreme care when handling the processor. 3. Pull the processor straight out of the socket (3). CAUTION: Do not touch the processor socket pins or the gold pads underneath the processor. Handle the processor by the edges.
3. Align the triangle on the top of the processor with the triangle on the corner of the processor socket, and then install the processor into the socket. Ensure that the underside of the processor is level with the top of the processor socket. Close the socket cover and lightly press down on processor while closing the socket lever. Figure 4-62 Seating the processor System board This section describes removing and installing the system board. Removing the system board To remove the system board: 1.
4. Press the release tab as shown in the following illustration (1). Figure 4-63 Removing the system board 5. Slide the system board toward the front of the chassis and then lift it out of the workstation (2). Installing the system board To install the system board: 1. Set the system board in the chassis, slightly away from the rear of the chassis. The mounting hooks will seat in the recesses of the tray so that the tray lies flat on the chassis base. 2.
5 System diagnostics and troubleshooting This chapter describes the tools available for diagnosing and troubleshooting system issues, and includes the following topics: ENWW ● Customer Self Help on page 110 ● Troubleshooting checklist on page 129 ● LED color definitions on page 129 ● HP Insight Diagnostics Offline Edition on page 131 ● POST error messages on page 135 109
Customer Self Help Help and Support Center The HP Help and Support Center (HSC) provides online access to technical support information, software updates and downloads, diagnostic tools, and HP support contact information. To open the online HSC from your desktop, select Start>Help and Support. HSC contains four support areas: ● HP Product Information (requires Internet access)—Links to the HP Technical Support website for your product.
Table 5-1 Diagnostic LED codes Chassis indicator LEDs Power LED and sound activity Diagnosis and service action None Workstation does not power on. Press the power button. If the hard drive LED is GREEN, then: 1. Remove expansion cards one at a time. 2. Replace the system board. OR Press the power button.
Table 5-1 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound activity Diagnosis and service action Blinks red 4 times (once per second), then a 2-second pause, and then 4 beeps Power supply failure. Blinks red 5 times (once per second), then a 2-second pause, and then 5 beeps Blinks red 6 times (once per second), then a 2-second pause, and then 6 beeps 1. Open the access panel, and be sure the four-wire power supply cable is properly connected to the system board. 2.
Table 5-1 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound activity Diagnosis and service action Blinks red 8 times (once per second), then a 2-second pause, and then 8 beeps Invalid ROM based on bad checksum. Blinks red 9 times (once per second), then a 2-second pause, and then 9 beeps 1. Reflash the ROM. 2. Replace the system board. System powers on, but is unable to boot. 1. Replace the system board. 2. Replace the processor.
Table 5-2 Minor problems (continued) Problem Workstation powered off automatically and the Power LED flashes red 2 times (once every second), followed by a 2second pause, and then two simultaneous beeps sounded. Cause Processor thermal protection activated. 1. Be sure workstation air vents are not blocked and the cooling fan is running. A fan might be blocked or not turning. 2. Open the access panel, press the power button, and then verify that the processor fan spins.
Testing power supply Before replacing the power supply, use the Built-In Self-Test (BIST) feature to learn if the power supply still works. To test the power supply: 1. Unplug the AC power. 2. Disconnect all internal power supply cables from the system board. 3. Plug in AC power. ● If the green BIST LED (illustrated below) on the rear of the workstation is illuminated and the fan is spinning, the power supply is functional.
Table 5-3 Power supply problems (continued) Problem Cause Solution Workstation powered off automatically and the Power LED flashes red 2 times (once every second), followed by a 2-second pause. Processor thermal protection activated. 1. Be sure that the workstation air vents are not blocked and the cooling fan is running. A fan might be blocked or not turning. 2. Open the access panel, press the power button, and determine whether the processor fan spins.
Table 5-4 Diskette problems (continued) Problem Cause Solution Diskette is write-protected. Use another diskette or remove the write protection. Writing to the wrong drive. Verify the drive letter in the path statement. Not enough space is left on the diskette. Use another diskette. Diskette write-control is enabled. Use the Computer Setup (F10) Utility to verify the storage security feature disabled settings. Diskette is damaged. Replace the damaged disk. Cannot format diskette.
Table 5-5 Hard drive problems (continued) Problem Cause Solution Disk transaction problem. The directory structure is bad, or there is a problem with a file. Right-click Start, select Explore, and select a drive. Select File>Properties>Tools. Under Error-checking, select Check Now. Drive not found (identified). Loose cable. Verify cable connections. The system might not have automatically recognized a newly installed device. 1. Run the Computer Setup (F10) Utility. 2.
Table 5-6 Display problems (continued) Problem Cause Solution Screen blanking utility installed or energy saver features enabled. Press any key or press the mouse button, and, if set, enter your password. System ROM is bad; system is Reflash the ROM using a SoftPaq. running in FailSafe Boot Block mode (indicated by 8 beeps). The display works properly during the POST but goes blank when the operating system starts.
Table 5-6 Display problems (continued) Problem The picture is broken up, rolls, jitters, or flashes. Cause The monitor connections might be incomplete, or the monitor might be incorrectly adjusted. Solution 1. Be sure the monitor cable is securely connected to the workstation. 2. In a two-monitor system, or if another monitor is in close proximity, ensure that the monitors are not interfering with each other’s electromagnetic field by moving them apart. 3.
Table 5-7 Audio problems (continued) Problem Cause Solution 3. Right-click the CD/DVD device and select Properties. 4. On the Properties tab, ensure that Enable digital CD audio for this CD-ROM device is selected. Headphones or devices connected to the line-out connector have muted the internal speaker. Turn on and use headphones or external speakers, if connected, or disconnect headphones or external speakers. Volume is muted. 1.
Table 5-8 Printer problems (continued) Problem Cause Solution If you are on a network, you might not have made a connection to the printer. Make the proper network connection to the printer. Printer might have failed. Run printer self-test. Printer does not turn on. The cables might not be connected properly. Reconnect all cables. Printer prints garbled information. The correct printer driver is not installed. Install the correct printer driver for the application.
Table 5-9 Keyboard and mouse problems (continued) Problem Mouse only moved vertically or horizontally, or the movement is jerky. Cause Solution Workstation is in Standby mode. Press the power button to resume from Standby mode. Mouse rollerball is dirty. Remove the rollerball cover from the bottom of the mouse, clean it, and then replace cover.
the device and configures the workstation. If you install a nonPnP device, you must reconfigure the workstation after completing installation of the new hardware. Table 5-11 Hardware installation problems Problem A new device is not recognized as part of the system. Workstation does not start. Power LED flashes red 5 times (once every second), followed by a 2–second pause, and then the workstation beeps 5 times.
Solving network problems The following table provides fixes for common network problems. Table 5-12 Network problems Problem Solution Wake-on-LAN feature is not functioning. Wake-on-LAN is not enabled. Use the network control application to enable Wake-onLAN. Network driver does not detect network controller. Network controller is disabled. Run the Computer Setup (F10) Utility to enable network controller. Incorrect network driver.
Table 5-12 Network problems (continued) Problem Cause Solution The expansion board installed is a network card and conflicts with the embedded network card. Under the Computer Setup (F10) Advanced menu, change the resource settings for the board. The files containing the network drivers are corrupted. Reinstall the network drivers using the Restore Plus! CD. The cable is not securely connected. Be sure that both ends of the cable are securely attached to the correct devices.
Table 5-13 Memory problems (continued) Problem Cause Solution 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving processor problems Table 5-14 Processor problems Problem Poor performance is experienced. Power LED is red and stays on. Cause Processor is hot. Processor is not seated properly or not installed. Solution 1. Be sure the airflow to the workstation is not blocked. 2.
Table 5-15 DVD problems (continued) Problem Cause Windows does not detect the DVD-ROM drive. Recording audio CDs is difficult or impossible. Wrong or poor-quality media type. Solution 1. Use Device Manager to remove or uninstall the device. 2. Restart the workstation and allow Windows to detect the device. 1. Use a slower recording speed. 2. Verify that you are using the correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers.
Table 5-16 Internet access problems (continued) Problem Cause Solution 4. Double-click Ports (COM & LPT). 5. Right-click the COM port that your modem uses, and then select Properties. 6. Under Device status, verify that the modem is working properly. 7. Under Device usage, verify that the modem is enabled. 8. If there are further problems, select the Troubleshoot button and follow the onscreen instructions.
Table 5-17 LED color definitions (continued) LED state LED color System status Flashing Green System is in Standby Solid or flashing Red System has experienced an error.
HP Insight Diagnostics Offline Edition The diagnostics utility enables you to perform testing and to view critical computer hardware and software configuration information from various sources. This utility enables you to: ● Run diagnostics ● View the hardware configuration of the system Key features and benefits HP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.
To start the diagnostic utility on the Documentation Library CD: 1. To enter the Computer Setup (F10) Utility, power on your workstation and press F10 during the initial boot process . 2. Select your language from the list and press the Enter key. In the Computer Setup Utilities menu, four headings are displayed: File, Storage, Security, and Advanced. There might be other headings, depending on your workstation. 3. Use the right arrow key to select Storage. 4.
Architecture—Displays the workstation bus type and BIOS information. In addition, if the bus is PCI, information about the PCI configuration is displayed. Asset Control—Displays the serial number of the computer and also provides processor information. Communication—Displays information about the computer parallel (LPT) and serial (COM) port settings, USB, and network controller information. Graphics—Displays information about the graphics subsystem of the computer.
While tests are performed, you can monitor the progress by viewing the Status tab. Any errors that are detected are summarized in the Error Log. Select Save to save the report to a diskette or a USB key drive (if attached). If the diagnostics utility detects an error during a test, the user can mouse over the failed text in the Status tab to display additional information about the type of error and the error code. To view all test failure information, select Error Log.
Help tab The Help tab provides three views: ● HP Insight Diagnostics—Provides introductory and detailed information about Insight Field Diagnostics. ● Error Codes—Provides error code listings, including devices tested, messages, and recommended repair information. ● Test Components—Reloads and refreshes all components and displays component details after the refresh. POST error messages Power On Self Test (POST) is a program run at startup that initializes and runs tests on installed hardware.
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 163—Time and Date Not Set Invalid time or date in configuration memory. 1. Set the date and time from the Control Panel or in the Computer Setup (F10) Utility (depending on the operating system). 2. If the problem persists, replace the RTC battery. 1. Run the Computer Setup (F10) Utility or Windows utilities. 2. Verify that the memory modules (if any) are installed properly. 3.
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 216—Memory Size Exceeds Maximum Supported The amount of memory installed exceeds that supported by the hardware. 1. Verify how much memory your system supports. 2. Remove the excess memory. 219—ECC Memory Module Detected. ECC modules not supported on this platform. Remove the ECC module. 301—Keyboard Error Keyboard failure. 1. Reconnect the keyboard with the workstation powered off. 2.
Table 5-18 POST error messages (continued) Screen message 605—Diskette Drive Type Error Probable cause Mismatch in drive type. Recommended action 4. Replace diskette drive. 5. Replace the system board. 1. Run the Computer Setup (F10) Utility. 2. Disconnect any other diskette controller devices (tape drives). 3. Clear CMOS. 912—Computer Cover Has Been Removed Since Last System Start Up N/A No action required. 914— Coil is not Connected Mechanism is missing or not connected. 1.
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 1781—Disk 1 Failure The drive is not installed correctly or has failed. 1. Be sure that any jumpers are set correctly and that power and drive cables are connected, both to the drive and the system board. 2. Verify that the cables are the correct cables for your computer model. If this message persists, your workstation might require service. 1. Run the Computer Setup (F10) utiltiy. 2. Clear CMOS. 3.
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 6. Run the Drive Protection System test (if available). 7. Replace the hard drive. 1801—Microcode Patch Error Processor not supported by ROM BIOS. Upgrade BIOS to proper version. 1802—Processor Not Supported The system board does not support the processor. Replace the processor with a compatible one. 1803-BIOS Update Needed for This BIOS revision does not support Processor the installed processor.
6 Configuring RAID devices This chapter describes how to configure SAS and SATA RAID devices: ● Configuring SAS RAID devices on page 141 ● Configuring SATA RAID devices on page 144 For additional information about configuring RAIDs, see http://www.hp.com/support/RAID_FAQs. For information about preparing your workstation for RAID configuration, see http://www.hp.com/support/ workstation_manuals.
● ◦ Can recover from single drive failure ◦ Improved read performance RAID 1E ◦ Three drives minimum ◦ Can be an odd number of drives ◦ Can always recover from a single drive failure and, in some cases, can recover from two drive failures SAS RAID 0 configuration Follow the steps below to configure an Integrated Striped (IS) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disk and disk controllers. 1.
To configure a two-disk mirrored volume with an optional hot spare disk: ● In the RAID Properties screen, use the arrow keys to select the primary disk for the IM volume (the disk with the data you want to mirror.) ● Use the arrow keys to move to the Array Disk column for this disk and use the SPACE key to select Yes as the value. If partitions are defined on the selected disk, a message appears warning you that data on the disk will be lost when the striped volume is created.
6. (Optional) Use the arrow keys to select a hot spare disk for the IME volume. Select Yes as the value for the Hot Spare column. 7. When you have selected all disks for the IME volume, press Esc and select Save changes, then exit this menu. If you do not want to create the IME volume, select Discard changes, then exit this menu. The IME volume exists as soon as you save the changes. The RAID Properties screen now displays the IME volume properties and status.
10. Press F10 to accept the new setting. 11. Use the arrow keys to highlight Advanced>Device Options, and press Enter. 12. Use the up or down arrow key to highlight SATA RAID Option ROM Download, and press Enter. 13. Use the left or right arrow key to select Enable. 14. Press F10 to accept the new setting. 15. Use the arrows on your keyboard to highlight File>Save Changes and Exit, and press Enter. 16. Press F10 when prompted.
3. When prompted, press Y to confirm the deletion of the selected RAID volume. 4. Choose one of the following steps: ● Return to step 1 to delete additional RAID volumes. ● To create RAID volumes, see Creating RAID volumes on page 145. ● Use the up or down arrow key to highlight 4. Exit, and press Enter. ● Use the up or down arrow key to highlight 3. Reset Disks to Non-RAID, and press Enter. 5. Use the up and down arrow keys and Space to mark individual physical disks to be reset. 6.
7 Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS, and includes these topics: ENWW ● Preparing to configure passwords on page 148 ● Resetting the password jumper on page 149 ● Resetting the password jumper on page 149 147
Preparing to configure passwords The Computer Setup (F10) Utility enables you to create setup and power-on passwords. When you create a setup password, only the power-on password is required to access the Computer Setup (F10) Utility and any other information on the workstation. When you create both passwords, only the setup password gives you access to the Computer Setup (F10) Utility.
Resetting the password jumper To disable the power-on or setup password features and clear the power-on and setup passwords: WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. CAUTION: When the workstation is plugged in, the power supply always has voltage applied to the system board even when the workstation is turned off.
Clearing and Resetting the CMOS The CMOS of the workstation stores password information and information about the workstation configuration. This section describes the steps necessary to successfully clear and reset the CMOS.
Using the Computer Setup (F10) Utility to Reset CMOS 1. Access the Computer Setup (F10) Utility menu. When the Computer Setup message appears in the lower-right corner of the screen, press F10. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press the F10 key while the message is displayed, the workstation must be powered off, then on again, to access the utility. 2. From the Computer Setup (F10) Utility menu, select File>Set Defaults, and then select Exit.
152 Chapter 7 Configuring password security and resetting CMOS ENWW
A Appendix A—Connector pins Connector pin descriptions Workstation Pin Signal Workstation keyboard connector Workstation mouse connector ENWW 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Connector pin descriptions 153
Workstation Ethernet connector Pin 10/100–MbSignal 1000–Mb signal 1 (+) Transmit Data TX/RX 0 + 2 (-) Transmit Data TX/RX 0 – 3 (+) Receive Data TX/RX 1 + 4 Unused TX/RX 2 + RX/RX 2 – TX/RX 1 – TX/RX 3 + TX/RX 3 – 5 Unused 6 (-) Receive Data 7 Unused 8 Unused Workstation parallel connector Pin Signal Pin Signal Pin Signal 1 Strobe 7 Data Bit 5 13 Select 2 Data Bit 0 8 Data Bit 6 14 Auto Linefeed 3 Data Bit 1 9 Data Bit 7 15 Error 4 Data Bit 2 1
Workstation USB connector Workstation IEEE 1394 connector Microphone cable connector (1/8 inch) Headphone cable connector (1/8 inch) Line-in audio cable connector (1/8 inch) Line-out audio cable connector (1/8 inch) ENWW Pin Signal 1 +5 VDC 2 - Data 3 + Data 4 Ground Pin Signal 1 Power 2 GND 3 TPB- 4 TPB+ 5 TPA- 6 TPA+ Pin Signal 1 (Tip) Audio 2 (Ring) Power 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Pin Signal 1 (T
Line-out audio cable connector (1/8 inch) Pin 3 (Shield) Signal Ground SATA drive connector Pin Signal Data Cable Pin Signal Power Cable Pin Signal Power Cable S1 Ground P1 3.3V power P8 5V power S2* A+ P2 3.3V power P9 5V power S3* A- P3 3.
SAS drive connector Segment Secondary signal segment Pin Backplane receptacle S8 SIGNAL GROUND S9 TS+ RS+ S10 TS- RS- S11 SIGNAL GROUND S12 RS- TS- S13 RS+ TS+ S14 Power segment ENWW Plug and cable receptacles SIGNAL GROUND P1 V33c P2 V33c P3 V33c precharge c P4 GROUND P5 GROUND P6 GROUND P7 V5c precharge c P8 V5c P9 V5c P10 GROUND P11 READY LED d P12 GROUND P13 V12 precharge c P14 V12c P15 V12c Connector pin descriptions 157
Workstation VGA connector Pin Signal Pin Signal Pin Signal 1 Red Analog 6 GND 11 Monitor ID 2 Green Analog 7 GND 12 DDC Serial Data 3 Blue Analog 8 GND 13 Horizontal Sync 4 Monitor ID 9 +5 VDC 14 Vertical Sync 5 GND 10 GND 15 DDC Serial Clock DVI-I cable connector Pin Signal Pin Signal 1 T.M.D.S DATA 2- 16 HOT PLUG DETECT 2 T.M.D.S DATA 2+ 17 T.M.D.S DATA 0- 3 T.M.D.S DATA 2/4 SHIELD 18 T.M.D.S DATA 0+ 4 T.M.D.S DATA 4- 19 T.M.D.
24-pin main power cable connector 13 24 1 12 1 +3.3V 7 GND 13 +3.3V 19 GND 2 +3.3V 8 POK 14 -12V 20 GND 3 GND 9 +5 Vaux 15 GND 21 +5V 4 +5V 10 +12 V-B 16 PS_ON_L 22 +5V 5 GND 11 +12 V-B 17 GND 23 Unused 6 +5V 12 Unused 18 GND 24 GND 4-pin power (CPU/memory/aux. sys.
6-pin power (auxiliary PCI Express) cable connector Pin Color Signal NOTE: The 6-pin power (auxiliary PCI Express) is only required with highpowered graphics cards. Workstation AUX_IN connector Internal USB system board 2x5 connector CAUTION: Possible equipment damage.
Workstation processor, PCI, and rear chassis fan connector Workstation FDD connector ENWW Pin Signal 1 Ground 2 +12V 3 Tach 4 CMD 5 MT Pin Signal Pin Signal 1 Ground 18 FLP_DIR# 2 FLP_LOWDEN# 19 Ground 3 Tach 20 FLP_STEP# 4 FLP_WDO 21 Ground 5 MT 22 FLP_STEP# 6 Unused 23 Ground 7 Ground 24 FLP_WRTEN# 8 FLP_INDEX# 25 Ground 9 Ground 26 FLP_TRACK# 10 FLP_MOTOR# 27 Ground 11 Ground 28 FLP_WP# 12 Unused 29 Ground 13 Ground 30 FLP_RD_D# 14 F
Workstation Pin Signal Pin Signal internal serial connector 162 Appendix A Appendix A—Connector pins 1 DTR2# 9 +5V 2 RXD2 10 +3.3V AUX 3 CTS2# 11 RTS2# 4 DSR2# 12 +3.3V 5 TXD2 13 DCD2# 6 +3.
B Appendix B—System board designators This appendix lists the system board designators for this system.
Designator Silkscreen Component P23 FRNT AUDIO Front panel audio header P24 FRNT USB Front panel USB header P25 INT USB Internal USB header U1037 U1037 Internal Type A USB P29 P29 HDD LED connector P5 CONTROL PANEL Main power/HDD LED/internal speaker connector P70 CPU FAN Primary processor fan header P8 SYS FAN Chassis fan header P9 PCI FAN PCI fan header XBT1 BATTERY Battery retainer XMM1 DIMM1 Memory slot XMM2 DIMM3 Memory slot XMM3 DIMM2 Memory slot XMM4 DIMM4
C Appendix C—Routine care General cleaning safety precautions ENWW ● Never use solvents or flammable solutions to clean the workstation. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ● Always unplug the workstation before cleaning the keyboard, mouse, or air vents. ● Always disconnect the keyboard before cleaning it. ● Wear safety glasses equipped with side shields when cleaning the keyboard.
Cleaning the workstation case ● Follow the service consideration (Service considerations on page 53) presented before cleaning the workstation. ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dish washing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water. ● For stubborn stains, use isopropyl (rubbing) alcohol.
Cleaning the mouse ENWW 1. Follow the safety precautions presented in Service considerations on page 53 before cleaning the mouse. 2. Remove the mouse ball from the housing by removing the retaining plate. 3. Clean the mouse ball. 4. Pull out any debris from the ball socket, and wipe the ball with a clean, dry cloth. 5. Reassemble the mouse.
168 Appendix C Appendix C—Routine care ENWW
