HP Workstation xw4200 Service and Technical Reference Guide
Copyright Information © 2004 Hewlett-Packard Development Company, L.P. Part number: 361757-001 First Edition: May /2004 Warranty Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Table of Contents Table of Contents Preface Important Safety Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Updating BIOS, Drivers, and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix E-Support . . . . . . . . .
3 System Management Computer Setup (F10) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 BIOS ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Using Computer Setup (F10) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Desktop Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
116 116 117 117 117 117 118 118 119 122 123 123 125 125 127 129 131 132 135 136 137 138 139 141 143 144 144 146 148 154 154 155 155 157 158 158 158 160 160 160 161 161 161 V Table of Contents 5 System Diagnostics and Troubleshooting Help & Support Center (HSC) and E-Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SMART . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CD-ROM or DVD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D Connector Pins Enhanced Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preface WARNING! Avoid Electrical Shocks. To avoid electrical shock, do not open the power supplies. There are no user-serviceable parts inside. To avoid electrical shock and harm to your eyes by laser light, do not open the DVD laser module. The laser module should be serviced by service personnel only. Do not attempt to make any adjustment to the laser unit. Refer to the label on the DVD for power requirements and wavelength. This product is a class I laser product. WARNING! Grounding your Equipment.
WARNING! Battery Safety Information. There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn an old battery. Replace the battery with the same or equivalent type, as recommended by the manufacturer. The battery in this system is a lithium battery that does not contain any heavy metals. However, to protect the environment, do not dispose of batteries in household waste.
CAUTION Avoid Static Electricity. Static electricity can damage electronic components. Turn OFF all equipment and disconnect the power cable before installing an accessory card. Do not let your clothes touch any accessory card. Handle the card as little as possible and with care. NOTE Recycling Your System. HP has a strong commitment toward the environment. Your HP system has been designed to respect the environment as much as possible.
Additional Documentation Refer to the Documentation Library CD for additional product information in PDF format. The CD contains the following: Getting Started (available in print and PDF on library CD) Helps you set up hardware and factory-provided software; also includes basic troubleshooting information should you encounter any problems during initial startup.
Locating Regulatory Information Refer to the Safety & Regulatory Information guide on the Documentation Library CD for product class information. You can also refer to the label on the rear of the chassis. Parts and Accessories For complete and current information on supported accessories and components, visit http:// partsurfer.hp.com.
XII PREFACE
Chapter 1 Product Overview This chapter presents an overview of the hardware components of the HP Workstation xw4200. For a more detailed overview of all the hardware components and spare part numbers, visit http://partsurfer.hp.com.
Product Features Exploded View The following illustration shows an exploded view of the HP Workstation xw4200. NOTE Drive configurations can vary.
Front Panel Components The following illustration shows a typical HP Workstation xw4200. Drive configurations might vary depending on the configuration that was purchased. 1 2 7 8 3 4 9 5 10 11 6 12 13 14 1 Optical Drive* (optional) 6 Diskette Eject Button 11 Universal Serial Bus (USB) Ports 2 Optical Drive Activity Lights 7 Optical Drive Eject Button 12 Headphone Connector 3 5.
Rear Panel Components 7 1 8 2 3 4 5 9 10 6 12 13 14 11 15 Figure 1-3 Rear Panel Components 1 Power Cord Connector 9 PS/2 Mouse Connector (green) 2 PS/2 Keyboard Connector (purple) 10 Parallel Connector (burgundy) 3 Serial Connector (teal) 11 Audio Line-In Connector (light blue) 4 USB 12 RJ-45 Network Connector and two USB connectors 5 Microphone Connector (pink) 13 Cable Lock Slot 6 Audio Line-Out Connector (lime) 14 Padlock Loop 7 Built In Self Test (BIST) LED (green) 15
System Board Components The following illustration shows the system board connectors and sockets on the HP Workstation xw4200.
The following illustration shows the HP Workstation xw4200 block diagram.
Serial Number and COA Label Location Each workstation has two unique serial number labels 1 and a certificate of authentication (COA) label 2. The serial number labels are located on the top (in a minitower configuration) of the unit and on the rear panel. Keep this number available when contacting customer service for assistance. The COA label is located on the top panel (in a minitower configuration). NOTE The COA label is only if you have a Microsoft XP preinstalled system.
Product Specifications This section describes the physical, environmental, and graphical and PCI Express specifications for the HP Workstation xw4200. For more specification information, visit http://www.hp.com and search for the QuickSpecs for this product. Physical Specifications The following table shows the physical characteristics of the HP Workstation xw4200. Table 1-1 HP Workstation xw4200 Physical Characteristics Weight 16 kg/35 lb (typical configuration) Tower Dimensions 45.0 cm (17.
Graphics and PCI Express Slot Power Specifications Your workstation contains four PCI slots, two PCI Express x1 slots, and a single PCI Express x16 highend graphics slot. The following table describes the slots, card types, and maximum slot power.
Power Supply and Cooling The following table shows the power supply specifications of the HP Workstation xw4200.
Power Consumption and Cooling The following table shows the power consumption for a typical configuration based on primary power consumptions: One processor (1 x 3.4 GHz Pentium 4 Processor with HT Technology) One GB memory (2 x 512 MB) Two hard drives (2 x SATA 40 GB) CD-ROM drive PCI-Express Graphics Card (Quadro FX 1300) One diskette Monitor Input Power Consumption 120 VAC/60Hz Typical operating mode (system busy) 216 W/737.1 btu/hr Windows XP Idle 138 W/470.
ENERGY STAR The ENERGY STAR® program, a government-backed initiative, promotes energy efficiency by identifying ways to reduce energy consumption. Select HP workstations participate in the ENERGY STAR program. NOTE ENERGY STAR is not supported on Linux-based workstations. For those workstations that support ENERGY STAR and have it enabled, the power management features will be set as follows: Monitor—goes into Sleep mode after 20 minutes of inactivity.
ENERGY STAR Compliance HP products purchased with the ENERGY STAR configuration are compliant with the U.S. Environmental Protection Agency (EPA) ENERGY STAR Computers Program. The EPA ENERGY STAR configuration does not imply endorsement by the EPA. As an ENERGY STAR Partner, HP has determined that products with the ENERGY STAR configuration meet the ENERGY STAR guidelines for energy efficiency.
PRODUCT OVERVIEW
Chapter 2 Installing or Restoring the Operating System This chapter discusses installation and restoration of the operating system. This chapter includes the following sections: “Installing the Operating System and Software” on page 28 “Restoring the Operating System” on page 31 “Protecting the Software” on page 31 “Ordering Backup Software” on page 32 If the workstation was shipped with a preinstalled OS, it is configured automatically the first time the workstation is turned on.
Installing the Operating System and Software The following section discusses the operating system and HP software installation procedures. Microsoft Windows XP Professional The first time you turn on your workstation, you will be prompted to select a language for the operating system. After selecting the language, read and follow the on-screen instructions to complete the installation of the operating system. This takes approximately 10 minutes, depending on the system hardware configuration.
NOTE When you enable the YPBind feature in the Network tab of the Linux Setup Tool, you might get a blank screen for about 15–30 seconds after you have selected and saved all of your settings and have exited the utility. This is normal. The boot process continues its execution after the screen returns. Restoring the Linux Operating System NOTE To restore the Linux OS, the HP Driver CD and Red Hat box set are required. Download the latest HP Driver CD to get any new enhancements.
8 Click Install next to “Additional CDs.” The HP Driver CD window opens. 9 Click Press to begin install... 10 When the install is done, you will have two options, “Reboot now...” on the left side and “Press to continue, reboot later...” on the right side. Click Reboot now... Upgrading Device Drivers If you must upgrade a Linux device driver, visit the HP Web site at http://www.hp.com/go/ workstationsupport. Linux-Enabled Workstations Linux-enabled workstations are not pre-installed with Linux.
HP Software The following HP software will also be installed the first time the workstation is turned on: Computer Setup (F10) Utilities and diagnostic features HP Support Software including device drivers HP Client Manager Software (available for download from http://www.hp.com/go/EasyDeploy) System Software Manager (available for download from http://www.hp.
Ordering Backup Software All software that shipped with the workstation, including the Restore Plus! CD, can be ordered from HP as a single set, or you can order the various software packages separately. NOTE Before calling HP to order the software, be sure to have the serial number of the workstation available. This number is necessary for all diskette orders. See the “Serial Number and COA Label Location” on page 19 for the location of the serial number on the workstation.
Chapter 3 System Management This chapter discusses the various tools and utilities that allow for the system management of the HP Workstation xw4200.
Computer Setup (F10) The Computer Setup (F10) utilities enable you to perform the following tasks: Change factory default settings and to set or change the system configuration, which might be necessary when you add or remove hardware. Determine if all of the devices installed on the workstation are recognized by the system and functioning properly. Determine information about the operating environment of the workstation.
Enable or disable removable media boot ability. Enable or disable removable media write ability (when supported by hardware). Replicate your system setup by saving system configuration information on diskette and restoring it on one or more workstations. Execute self-tests on a specified SATA or IDE (ATA) hard drive (when supported by the drive). NOTE All features identified in this chapter might not be available on all HP products.
Using Computer Setup (F10) Computer Setup can be accessed only by turning on the workstation or restarting the system. To access the Computer Setup Utilities menu: 1 Turn on or restart the workstation. If you are in Windows, click Start>Shut Down>Restart the Computer. 2 Wait for the F10=Setup prompt to appear on the lower right corner of the screen. Once you see the prompt, press the F10 key to enter the F10 setup utility. NOTE If you do not press the F10 key at the appropriate time, you must try again.
Table 3-1 Computer Setup Menu Heading Option Description File System Information Lists product name, processor type/speed/stepping, cache size (L1/L2), system ROM family and version, installed memory size, chassis serial number, integrated MAC for enabled or embedded NIC (if applicable), and asset tracking number. About Displays copyright information. Set Time and Date Allows you to set system time and date.
Table 3-1 Computer Setup Menu (Continued) Heading Option Description Storage Device Configuration Lists all installed non-SCSI storage devices. SCSI storage drives will not be listed in Computer Setup (F10). When a device is selected, detailed information and options are displayed. The following options might be presented: Diskette Type (for legacy diskette drives only) Identifies the highest capacity media type accepted by the diskette drive. Options are 3.5" 1.44 MB, 5.25" 1.2 MB, and Not Installed.
Table 3-1 Computer Setup Menu (Continued) Heading Option Description Storage (continued) Options Removable Media Boot Enables/disables ability to boot the system from removable media. Legacy Diskette Write Enables/disables ability to write data to removable media. NOTE: This feature applies only to legacy diskette, (IDE/ATA) LS-120 Superdisk, (IDE/ATA) LS-240 Superdisk, and (IDE/ATA) PD-optical drives. NOTE: After saving changes to Removable Media Boot, the workstation will restart.
Table 3-1 Computer Setup Menu (Continued) Heading Option Description Security Setup Password Allows you to set and enables setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain Plug ‘n Play settings under Windows. Power-On Password Allows you to set and enable power-on password.
Table 3-1 Computer Setup Menu (Continued) Heading Option Description Security (continued) Restore Master Boot Record* Restores the backup Master Boot Record to the current bootable disk. NOTE: Only appears if all of the following conditions are true: - MBR Security is enabled. - A backup copy of the MBR has been previously saved. - The current bootable disk is the same disk from which the backup copy of the MBR was saved.
Table 3-1 Computer Setup Menu (Continued) Heading Option Description Advanced** Power-On Options Allows you to set: - POST mode (QuickBoot, FullBoot, or FullBoot every 1–30 days). - POST messages (enable/disable). - Safe POST* (enable/disable). Enabling this feature allows the ROM to monitor add-in cards during boot. If an add-in card does not work or initialize correctly, then on the next boot all cards will be skipped during POST. - F9 prompt (enable/disable).
Table 3-1 Computer Setup Menu (Continued) Heading Option Description Advanced** (continued) Device options Allows you to set: - Printer mode (bi-directional, EPP+ECP, output only). - Num Lock state at power-on (off/on). - Power management event (PME) wakeup events (enable/disable). - Processor cache (enable/disable). - Hyper-Threading* (enable/disable). - ACPI S3* support (enable/disable).
Desktop Management HP Client Management Solutions (available for download from http://www.hp.com/go/ workstationsupport) provides standards-based solutions for managing and controlling workstations in a networked environment.
To initiate Remote System Installation, press F12 when the F12=Network Service Boot message appears in the lower-right corner of the HP logo screen. Follow the on-screen instructions to continue the process. The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot.
Help Desk and Problem Resolution Managing help desk tickets Remote troubleshooting Remote problem resolution Client disaster recovery Software and Operations Management Ongoing desktop management HP system SW deployment Application self-healing For more information and details on how to download a fully-functional 30-day evaluation version of the Altiris solutions, visit http://h18000.www1.hp.com/im/prodinfo.html#deploy.
ROM Flash The workstation comes with a programmable flash ROM (read only memory). By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure the operating integrity of the workstation. Should you need or want to upgrade the ROM, you may: Order an upgraded ROMPaq diskette from HP. Download the latest ROMPaq images from HP driver and support page, http://www.hp.com/support/ files.
When the boot block detects an invalid system ROM, the System Power LED blinks RED 8 times, one every second, followed by a 2-second pause. Also, eight simultaneous beeps will be heard. A Boot Block recovery mode message is displayed on the screen (some models). To recover the system after it enters Boot Block recovery mode: 1 If there is a diskette in the diskette drive or a CD in the CD drive, remove the diskette and CD and turn off the power.
Replicating the Setup The following procedures give an administrator the ability to easily copy one setup configuration to other workstations of the same model. This allows for faster, more consistent configuration of multiple workstations. NOTE Both procedures require a diskette drive. NOTE To collect and replicate BIOS settings on multiple computers, use System Software Manager or HP Client Manager Software. For more information, visit http://www.hp.com/go/easydeploy.
COPYING TO MULTIPLE WORKSTATIONS CAUTION A setup configuration is model-specific. File system corruption may result if source and target workstations are not the same model. For example, do not copy the setup configuration from a xw6200 to a xw4200. This method takes a little longer to prepare the configuration diskette, but copying the configuration to target workstations is significantly faster. NOTE A bootable diskette is required for this procedure.
Dual-State Power Button With Advanced Configuration and Power Interface (ACPI) enabled, the power button can function either as an on/off switch or as a standby button. The stand-by feature does not completely turn off power, but instead causes the workstation to enter a low-power standby state. This allows you to power down quickly without closing applications and to return quickly to the same operational state without any data loss.
Asset Tracking and Security Asset tracking features incorporated into the workstation provide key asset tracking data that can be managed using HP Systems Insight Manager, HP Client Manager Software or other system management applications. Seamless, automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to the environment and to leverage the investment in existing tools.
Table 3-3 Security Features Overview Feature Purpose How it is Established Master Boot Record Security Can prevent unintentional or malicious changes to the MBR of the current bootable disk and provides a means of recovering the “last known good” MBR. From the Setup Utilities menu. Ownership Tag Displays ownership information, as defined by the system administrator, during system startup (protected by setup password). From the Setup Utilities menu.
Password Security The power-on password prevents unauthorized use of the workstation by requiring entry of a password to access applications or data each time the workstation is turned on or restarted. The setup password specifically prevents unauthorized access to Computer Setup, and can also be used as an override to the power-on password. That is, when prompted for the power-on password, entering the setup password instead will allow access to the workstation.
To establish a power-on password through workstation setup: 1 Turn on or restart the workstation. If you are in Windows, click Start>Shut Down>Restart. 2 Wait for the F10=Setup prompt to appear on the lower right corner of the screen. Once you see the prompt, press the F10 key to enter the F10 setup utility. NOTE If you do not press the F10 key at the appropriate time, you must restart the workstation and try again to access the utility.
If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must turn off the workstation, then turn it on again before you can continue. CHANGING A POWER-ON OR SETUP PASSWORD To change a power-on or setup password: 1 Turn on or restart the workstation. If you are in Windows, click Start>Shut Down>Restart the Computer. To change the setup password, run Computer Setup. 2 To change the Power-On password, go to step 3.
Deleting a Power-On or Setup Password To delete a power-on or setup password: 1 Turn on or restart the workstation. If you are in Windows, click Start>Shut Down>Restart the Computer. 2 To delete the Power-On password, go to Step 3. To delete the Setup Password, wait for the F10=Setup prompt to appear on the lower right corner of the screen. Once you see the prompt, press the F10 key to enter the F10 setup utility.
NATIONAL KEYBOARD DELIMITER CHARACTERS Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your workstation. Table 3-4 National Keyboard Delimiter Characters Arabic / Greek - Russian / Belgian = Hebrew .
USING DRIVELOCK The DriveLock option appears under the Security menu in Computer Setup. The user is presented with options to set the master password or to enable DriveLock. A user password must be provided to enable DriveLock. Since the initial configuration of DriveLock is typically performed by a system administrator, a master password should be set first. HP encourages system administrators to set a master password whether they plan to enable DriveLock or keep it disabled.
Hood Sensor The hood sensor is an optional feature that is a combination of hardware and software technology that can alert you when the workstation access panel has been removed. This option is available as a kit that includes the solenoid hood (Smart Cover) lock (see the following section). There are three levels of protection, as described in the following table. Table 3-5 Hood Sensor Protection Levels Level Setting Description Level 0 Disabled Hood sensor is disabled (default).
LOCKING THE SOLENOID HOOD LOCK To activate and lock the solenoid hood lock: 1 Turn on or restart the workstation. If you are in Windows, click Start>Shut Down>Restart. 2 Wait for the F10=Setup prompt to appear on the lower right corner of the screen. Once you see the prompt, press the F10 key to enter the F10 setup utility. NOTE If you do not press the F10 key at the appropriate time, you must restart the workstation and try again to access the utility.
To obtain the FailSafe Key, complete any one of the following tasks: Contact your authorized HP reseller or service provider. Visit the HP Web site (http://www.hp.com) for ordering information. Visit the Contact HP Worldwide Web site (http://welcome.hp.com/country/us/en/wwcontact.html) for contact information. Master Boot Record Security The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk.
Each time the workstation is turned on or restarted, the BIOS compares the MBR of the current bootable disk to the previously saved MBR. If changes are detected and if the current bootable disk is the same disk from which the MBR was previously saved, the following message is displayed: 1999 - Master Boot Record has changed. Press any key to enter Setup to configure MBR Security.
To disable MBR Security: 1 Turn on or restart the workstation. If you are in Windows, click Start>Shut Down>Restart the Computer. 2 Wait for the F10=Setup prompt to appear on the lower right corner of the screen. Once you see the prompt, press the F10 key to enter the F10 setup utility. NOTE If you do not press F10 key at the appropriate time, you must restart the workstation and try again to access the utility. 3 Select Security>Master Boot Record Security>Disabled.
Fault Notification and Recovery Fault Notification and Recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime. If the workstation is connected to a network managed by HP Client Manager Software, the computer sends a fault notice to the network management application. With HP Client Manager Software, you can also remotely schedule diagnostics to automatically run on all managed PCs and create a summary report of failed tests.
SYSTEM MANAGEMENT
Chapter 4 Chapter 4 Removal and Replacement This chapter discusses removal and replacement procedures for the HP Workstation xw4200.
Service Considerations The following sections discuss service considerations that should be reviewed and practiced before removing and replacing any system components. WARNING! When lifting or moving the workstation, do not use the front bezel as a handle or lifting point. Lifting the workstation from the front bezel or lifting it incorrectly could cause the unit to fall and harm the user and damage the workstation. To properly and safely lift the workstation, lift it from the bottom of the unit.
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. Transport products in static-safe containers, such as tubes, bags, or boxes to avoid hand contact. Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam. Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Chapter 4 NOTE Metric screws have a black finish. American National (unified) screws have a silver finish. NOTE As each subassembly is removed from the workstation, place the subassembly away from the work area to prevent damage. If necessary, additional drive guide screws are provided on the system chassis. There are eight Metric screws located on the chassis near the 5.25-inch optical drive bays. These screws can be used to mount additional optical drives or an optional diskette drive.
Cables and Connectors Cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
Pre-Disassembly Procedures Chapter 4 Before servicing the workstation: 1 Remove/disengage any security devices that prohibit opening the workstation. 2 Close any open software applications. 3 Remove any diskette or compact disc from the workstation. 4 Exit the operating system. 5 Turn off the workstation and any peripheral devices that are connected to it. 6 Remove/disengage any security devices that prohibit opening the workstation. CAUTION Turn off the workstation before disconnecting any cables.
Disassembly Order Use the following table to determine the order in which to remove the major components.
Security Padlock (Optional) Chapter 4 If a security padlock is installed, remove it before servicing the unit. To remove the padlock, unlock it and slide it out of the padlock loop as shown in the following illustration. Cable Lock (Optional) If a cable lock is installed, remove it before servicing the unit. To remove the cable lock, unlock it and pull it out of the cable lock slot as shown in the following illustration.
Universal Chassis Clamp Lock (Optional) If a universal chassis clamp lock is installed, remove it before servicing the unit. To remove the noble lock: 1 Unlock the screw cover from the universal clamp as shown in the following illustration. 2 Unscrew the universal clamp from the unit as shown in the following illustration.
Access Panel Chapter 4 Before accessing the internal components of the HP Workstation xw4200, the access panel must be removed. To remove the panel: WARNING! Ensure that the workstation is turned off and that the power cord is disconnected from the electrical outlet before removing the workstation access panel. 1 Disconnect power from the system (page 73) and, if necessary, unlock the security lock and cable lock (page 75), and disconnect the universal clamp lock (page 76).
Access Panel (Hood) Sensor (Optional) To remove the hood sensor: 1 Disconnect power from the system (page 73) and remove the access panel (page 77). 2 Disconnect the hood sensor 1 from the system board. 3 Slide the hood sensor 2 forward as shown in the following illustration. CAUTION The hood sensor bracket and the chassis contain sharp edges that present a safety hazard. Be careful when sliding the hood sensor forward. 4 Pull the hood sensor 3 down and remove it from the chassis.
Solenoid Hood (Smart Cover) Lock (Optional) To remove the solenoid lock: Chapter 4 1 Disconnect power from the system (page 73) and remove the access panel (page 77). 2 Disconnect the access panel lock cable 1 from the system board. 3 Using the FailSafe key, unscrew the two screws 2 from the back of the chassis as shown in the following diagram. 4 Slide the access panel lock assembly 3 away from the chassis and out of the unit.
Front Bezel To remove the bezel: 1 Disconnect power from the system (page 73) and remove the access panel (page 77). 2 Lift up on the two tabs 1 located on the front bezel. 3 Rotate the front bezel 2 away from the chassis as shown in the following illustration and remove the bezel. 1 2 Bezel Blanks To remove the bezel blanks: 1 Disconnect power from the system (page 73), and remove the access panel (page 80) and front bezel.
Chassis Feet Chapter 4 The HP Workstation xw4200 ships in a minitower configuration and chassis feet are installed on the base of the workstation. The unit ships with additional feet should you convert the unit to a desktop. To install the chassis feet on a desktop-oriented workstation: 1 Situate the unit into the appropriate position as shown in the following illustration. 2 Place the feet into the embossed areas of the unit.
IEEE-1394 (Optional) To install an optional IEEE-1394 adapter: 1 Unlatch the PCI levers 1 and the PCI slot cover 2. 1 1 2 2 Install the IEEE-1394 card 3 into the PCI socket. 3 Close the PCI levers 4. 4 Connect the front I/O cable 5 and power cable 6 into the card. 5 Remove the sticker covering the front IEEE-1394 connector.
Front Panel I/O Assembly To remove the front panel I/O assembly: Chapter 4 1 Disconnect power from the system (page 73), remove the access panel (page 77), and remove the front bezel (page 80). 2 Disconnect the front panel I/O assembly cable from the system board. 3 Remove the two screws 1 that hold the assembly bracket to the chassis as shown in the following illustration.
Power Button Assembly To remove the front power button assembly: 1 Disconnect power from the system (page 73), remove the access panel (page 77), remove the front bezel (page 80), and remove the front panel I/O assembly (page 83). 2 Disconnect the power assembly cable from the system board. 3 Press the clips at the top 1 and bottom 2 of the power assembly, then slide the assembly out from the front of the chassis as shown in the following illustration.
Power Supply 1 Disconnect power from the system (page 73) and remove the access panel (page 77). 2 Disconnect the power supply from the system board. 3 Disconnect all devices (optical drives, diskette drive, hard drives, and on select models, the graphics card and IEEE-1394 card) from the power supply. 4 Remove the four screws 1 from the back panel. 1 2 5 Slide the power supply 2 toward the front and lift up to remove it from the chassis. To install the power supply, reverse the previous steps.
System Fan To remove the system fan: 1 Disconnect power from the system (page 73) and remove the access panel (page 77). 2 Disconnect the fan connector 1 from the system board. 3 Remove the four screws 2 from the back of the chassis back panel with a Phillips screwdriver. 2 3 1 4 Slide the fan 3 toward the front of the unit and remove it. To replace a system fan, reverse the previous steps.
System Speaker To remove the speaker: Chapter 4 1 Disconnect power from the system (page 73) and remove the access panel (page 77). 2 Disconnect the speaker 1 from the system board. 3 Remove the four screws 2 as shown in the following illustration. 2 1 4 Pull the speaker out of the chassis. To replace the speaker, reverse the previous steps.
Processor Heatsink NOTE The following illustrated heatsink is typical of what you might have in your workstation. Be aware that different versions of the heatsinks exist, but the overall procedures listed are sufficient to assist you in removing the heatsink. Removing the Heatsink To remove the heatsink: 1 Turn on the workstation and enter Computer Setup (F10) (page 34). Let the workstation run in this mode for five minutes.
Chapter 4 6 Lift the heatsink 3 unit. Use alcohol and a soft cloth to clean all the thermal interface material residue from the processor heatsink and processor. CAUTION Allow the alcohol on the processor heatsink to dry completely.
Replacing the Heatsink To replace the heatsink: 1 Disconnect power from the system (page 73), remove the access panel (page 77), and remove the heatsink (page 88). 2 Use alcohol and a soft cloth to clean all the thermal interface material residue from the processor heatsink and processor. CAUTION Allow the alcohol on the processor heatsink to dry completely. Apply new thermal grease between the heatsink and processor, then reverse the previous steps.
Processor To remove the processor: Chapter 4 1 Disconnect power from the system (page 73), remove the access panel (page 77), and remove the heatsink (page 88). 2 Raise the lever 1 on the processor socket handle and open the cover 2. 2 1 3 Pull the processor 3 straight out of the socket. CAUTION If you damage the spring-loaded contacts in the socket, the system board may be damaged and your warranty voided.
NOTE Store the processor in a safe place where it will not be damaged. To replace the processor: 1 Raise the processor socket handle fully (the full swing angle of the lever is approximately 135 degrees). CAUTION The contacts in the socket are delicate. Use extreme care when placing the processor in the socket. 2 Line up the triangle on the corner of the processor with the triangle on the corner of the processor socket and install the processor into the socket.
Memory The system can support up to 4 GB of memory (1-GB DIMM in each socket). Although a single 128-MB DIMM configuration is possible (on XMM1 only), always install DIMMs in pairs for optimal dual-channel operation. Memory Module Requirements Use only industry standard, unbuffered, PC2-3200 or PC2-4300 DIMMs. Install unbuffered DDR2 DIMMs in pairs of matched size and type. Registered memory is not supported.
NOTE DIMMs and the DIMM sockets are keyed for proper installation. Make sure the guides line up when installing a DIMM. Installing Memory Module You must load memory modules in valid configurations. If using only one DIMM, install it in socket 1 Load the first DIMM pair A into sockets 1 and 3. Load the second DIMM pair B into sockets 2 and 4.
Chapter 4 Peripheral Component Interconnect (PCI) Slots 1 2 3 4 5 6 7 Table 4-3 PCI Slots Slot Type Ref IDSEL INTs PME 1 PCI Express x1 J34 N/A ABCD PCI_EXP_WAKE# 2 PCI Express x16 J41 N/A ABCD PCI_EXP_WAKE# 3 PCI J20 AD20 ACFG P_PME# 4 PCI J21 AD25 CFGA P_PME# 5 PCI J22 AD26 FGAC P_PME# 6 PCI J23 AD27 GACF P_PME# 7 PCI Express x1 J31 N/A ABCD PCI_EXP_WAKE# Table 4-4 PCI Devices List Device Bus Dev FN PFA Interrupts Processor to I/O Controller 0 0
Table 4-4 PCI Devices List 96 Device Bus Dev FN PFA Interrupts ICH6R USB Universal Host Controller 0 29 0 00E8 A ICH6R USB Universal Host Controller 0 29 1 00E9 B ICH6R USB Universal Host Controller 0 29 2 00EA C ICH6R USB Universal Host Controller 0 29 3 00EB D ICH6R USB2 Enhanced Host Controller 0 29 7 00EF A ICH6R PCI Bridge 0 30 0 00F0 ICH6R AC '97 0 30 2 00F2 ICH6R LPC Interface Controller 0 31 0 00F8 ICH6R Ultra ATA Storage Controllers 0 31 1 00
PCI Express is a new hardware interconnect standard (for example, I/O slots). PCI Express is point-topoint architecture and uses a serial data transmission protocol. A single PCI Express lane consists of 4 wires and is capable of transmitting 250 MB/sec in a single direction or 500 MB/sec in both directions simultaneously.
PCI or PCI Express Removal To remove a PCI or PCI Express card: 1 Disconnect power from the system (page 73), remove the access panel (page 77), lay the workstation on its side with the system board facing up, and remove the PCI retainer (page 97). 2 Lift the PCI levers 1 by first pressing down on them and then out. 3 Lift the PCI card (2, left) out of the chassis.
PCI or PCI Express Installation To install a PCI or PCI Express card: Chapter 4 1 Disconnect power from the system (page 73), remove the access panel (page 77), lay the workstation on its side with the system board facing up, and remove the PCI retainer (page 97). 2 Lift the PCI levers 1 by first pressing down on them and then out. 3 Remove the PCI slot cover 2. 4 Install the PCI card (3, left) or PCI Express card (3, right) into the chassis.
Battery CAUTION Back up your CMOS (complementary metal oxide semiconductor) settings before removing the battery, as all CMOS settings will be lost when the battery is removed. To back up the CMOS settings, in (F10 Setup click File>Replicated Setup>Save to Removable Media. To remove the battery: 1 Disconnect power from the system (page 73), remove the access panel (page 77), and lay the workstation on its side with the system board facing up.
Power Connections to Drives Chapter 4 For help in identifying power cables, refer to the following illustration. Route or tie cables so that they cannot interfere with the heatsink fans.
Optical Drive (Minitower Position) To remove an optional optical drive, you must first release the drivelock. To release the optical drive: 1 Disconnect power from the system (page 73), remove the access panel (page 77), and lay the workstation on its side with the system board facing up. 2 Disconnect the power 1, drive 2, and audio 3 cables from the drive. NOTE The audio cable is included with Linux-based systems only. Windows-based systems do not require the audio cable.
Chapter 4 4 After pulling the drive 1 out, remove the four guide screws 2 from the drive. 2 1 2 5 Verify the jumper settings of the new drive are set correctly. 6 To install a drive, first remove the front bezel (page 80) and bezel blanks (page 80). Insert the four guide screws 1 into the drive. Align the screws with the slots on the drive, and slide the drive 2 into the unit until it snaps into place.
Optical Drive (Desktop Position) To remove an optional optical drive, you must first release the drivelock. To release the optical drive: 1 Disconnect power from the system (page 73), remove the access panel (page 77), and lay the workstation on its side with the system board facing up. 2 Disconnect the audio 1, drive 2, and power 3 cables from the drive. NOTE The audio cable is included with Linux-based systems only. Windows-based systems do not require the audio cable.
Chapter 4 4 After pulling the drive 1 out, remove the four guide screws 2 from the drive. 2 2 1 5 Verify the jumper settings on the new drive are set correctly. 6 To install a drive, insert the four guide screws 1 into the drive. Align the screws with the slots on the drive, and slide the drive 2 into the unit until it snaps into place. 1 1 2 7 Connect the drive, power, and audio cables. NOTE The audio cable is included with Linux-based systems only.
Diskette Drive (Optional) To remove an optional diskette drive: 1 Disconnect power from the system (page 73), remove the access panel (page 77), and remove the front bezel (page 80). 2 Disconnect the cables from the back of the diskette drive. 3 After removing the front bezel and bezel blanks, lift the green drivelock release tab 1 and slide the drive 2 out at the same time. 1 2 To replace an optional diskette drive, reverse the previous steps.
Hard Drive This section describes how to install SCSI and SATA hard drives. Chapter 4 “SCSI” on page 107 “SATA” on page 109 SCSI For more information on SCSI hard drives, see “SCSI Devices” on page 153. Before installing a SCSI hard drive on your workstation, you must give the hard drive a unique SCSI ID. All SCSI controllers require a unique SCSI ID (0–15) for each SCSI device installed. The controller identifies a SCSI device by its SCSI ID number rather than its location.
To install a hard drive, reverse the previous steps, but verify that the jumper settings are set as shown in the following illustration.
SATA Chapter 4 For more information on SATA hard drives and the SATA RAID configuration, see “SATA Devices” on page 157. To remove a SATA hard drive: 1 Disconnect power from the system (page 73), remove the access panel (page 77), and lay the workstation on its side with the system board facing up. 2 Remove the cables as shown in the following illustration. 3 Pull the release latch 1 and remove the SATA drive 2 as shown in the following illustration.
4 Install the SATA drive as shown in the following illustration.
Chapter 4 5 Connect the cables as shown in the following illustrations. 6 Close up the unit by reversing the procedures listed in step 1.
Installing Hard Drives in the 5.5” slot (Optional) 1 Place the hard drive in the bracket and secure with American National screws (page 70) as shown in the following illustration. 2 Remove the front bezel (page 80), then slide the bracket into the slot, and secure the drive to the chassis by tightening the four screws as shown in the following illustration.
Chapter 4 3 Connect the cables as shown in the following illustration (SATA style drive shown).
System Board To remove the system board: 1 Disconnect power from the system (page 73), remove the access panel (page 77), lay the workstation on its side with the system board facing up, remove all expansion boards and graphics cards (page 97), and remove the processor heatsink (page 88). 2 Disconnect all cabling from the system board to disengage the plastic mounting standoffs from the chassis. NOTE Make note of the cable connections before disconnecting them from the system board.
Chapter 5 System Diagnostics and Troubleshooting Chapter 5 This chapter discusses the tools available for diagnosing and troubleshooting system issues.
Help & Support Center (HSC) and E-Support HSC provides online access to technical support information, software updates and downloads, diagnostic tools, and HP support contact information. To open HSC from your desktop, click Start>Help and Support. HSC contains four sections: HP Product Information (requires Internet access)—Links to the HP Technical Support Web site for your product. You can access all related documentation, downloads and updates, tools, and more.
LED Color Definitions An LED light exists on the front panel of your workstation. The following table describes what each color signifies. Table 5-1 LED color definitions LED Color System Status Solid Green System is on. Blinking Green System is in Standby. Solid or Blinking Red System has error. See “Diagnostic Error Codes” on page 123 None No Light System is in Hibernate or it is off.
A Complete Test provides a predetermined script where each hardware component is fully tested. You can select Interactive or Unattended tests. This will change the devices tested during the Complete Test. There are more tests available in the interactive mode, but these require user intervention. A Custom Test provides the most flexibility in controlling the testing of a system. The Custom Test mode allows the user to specifically select which devices, tests, and test parameters are run.
User Interface NAVIGATION The Insight Diagnostics home page contains the following tabs: Survey, Test, Status, Log, and Help. These tabs separate the major functions of Insight Diagnostics. SURVEY TAB When the Survey tab is selected, the Survey menu displays and allows you to view important system configuration information. The Summary view limits the amount of data displayed, while the Advanced view shows all the data in the selected category.
TEST TAB The Insight Diagnostics utility provides the capability to test all the major pieces of hardware in the system. You can select from several types of tests: Quick Test—Provides a predetermined script where a sample of each hardware component is exercised and requires no user intervention. Complete Test—Provides a predetermined script where each hardware component is fully tested. You can select Interactive or Unattended tests. This will change the devices tested during the Complete Test.
STATUS TAB The Status tab displays the status of the selected tests. The type of test executed (for example, Quick, Complete, Custom) is displayed. The main progress bar displays the percent complete of the current set of tests. While testing is in progress a Cancel testing button, which will cancel the test job, is displayed. After testing has completed the Cancel testing button is replaced with two buttons, Select New Tests and Retest.
Network—Identifies all network devices installed in a system, captures any associated configuration information, and provides the ability to verify proper operation of these devices. NIC testing is only performed if drivers are installed during discovery. Parallel Port—Identifies all parallel devices installed in a system and captures any associated configuration information.
Diagnostic Error Codes This section gives an overview of the diagnostic lights and error codes that are related to the HP Workstation xw4200. Diagnostic Light Codes Table 5-2 Diagnostic Light Codes Power LED and Sound Activity Diagnosis and Service Action None System does not power on Press power button. If HDD LED = GREEN, then: 1 Remove expansion cards one at a time until the 5V_Aux light on the system board illuminates. 2 Replace system board.
Table 5-2 Diagnostic Light Codes (Continued) Chassis Indicator Lights (Continued) Power LED and Sound Activity Diagnosis and Service Action Blinks RED 4 times, once per second, then 2 second pause, 4 beeps Power supply failure: Blinks RED 5 times, once per second, then 2 second pause, 5 beeps Blinks RED 6 times, once per second, then 2 second pause, 6 beeps Open the access panel and ensure the 4-wire power supply cable is properly connected to the system board.
Troubleshooting Scenarios and Solutions This section presents an extensive overview of various troubleshooting scenarios and includes possible solutions for each. Before replacing the power supply, use the Built-In Self-Test (BIST) feature to learn if the power supply still works. To test the power supply: 1 Disconnect all internal power supply cables. 2 On the rear panel of the workstation, look through the ventilation holes above the power cord connector for a green LED light.
Table 5-3 Solving Minor Problems (Continued) Problem Cause Possible Solution Workstation powered off automatically and the Power LED flashes Red two times, once every second, followed by a two-second pause. Processor thermal protection activated: A fan might be blocked or not turning. OR The heatsink is not properly attached to the processor. 1 Ensure workstation air vents are not blocked and the cooling fan is running. 2 Open hood, press power button, and see if the processor fan spins.
Solving Power Supply Problems Before replacing the power supply, use the Built-In Self-Test (BIST) feature to learn if the power supply still works. To test the power supply: 1 Disconnect the AC power cord from the workstation. 2 Disconnect all internal power supply cables. 3 Plug in the AC power cord. If the green BIST LED 1 on the rear of the workstation is lit AND the fan is spinning, the power supply is functional.
Table 5-4 Solving Power Supply Problems (Continued) 128 Problem Cause Solution Power LED flashes Red, once every two seconds. Power failure (power supply is overloaded). 1 Open the hood and ensure the 4-wire power supply cable is seated into the connector on the system board. 2 Check if a device is causing the problem by removing ALL attached devices). Power on the system. If the system enters the POST, then power off and replace one device at a time and repeat this procedure until failure occurs.
Solving Diskette Problems Problem Cause Solution Diskette drive light stays on. Diskette is damaged. In Microsoft Windows 2000 and Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File>Properties>Tools. Under Error-checking, click Check Now. Diskette is incorrectly inserted. Remove diskette and reinsert. Drive button is not pushed in. Push in drive button. Files on diskette are damaged. Check the program diskettes. Drive cable is not properly connected.
Table 5-5 Solving Diskette Problems (Continued) Problem Cause Solution Cannot format diskette. Invalid media reported. When formatting a disk in MS-DOS, you might need to specify diskette capacity. For example, to format a 1.44-MB diskette, enter the following command at the MS-DOS prompt: FORMAT A: /F:1440 A problem has occurred with a disk transaction. The directory structure is bad, In Windows 2000 and Windows XP, right-click or there is a problem with a file.
Solving Hard Drive Problems Problem Cause Solution Hard drive error occurs. Hard disk has bad sectors or has failed. Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. Disk transaction problem. Either the directory structure is In Windows 2000 and Windows XP, right-click bad or there is a problem with Start, click Explore, and select a drive. Select a file. File>Properties>Tools. Under Error-checking, click Check Now. Drive not found (identified).
Table 5-6 Solving Hard Drive Problems (Continued) Problem Cause Solution Workstation will not start. Hard drive is damaged. Observe the beeps and LED lights on the front of the workstation. See the “POST and Error Messages” on page 148. Workstation seems to be locked up. Program in use has stopped responding to commands. 1 Attempt the normal Windows “Shut Down” procedure. 2 Press the power button for four or more seconds to turn off the power. 3 Restart the workstation using the power button.
Problem Cause Solution Power LED flashes Red six times, once every second, followed by a two-second pause, and the workstation beeps six times. Pre-video graphics error. For systems with a graphics card: 1 Reseat the graphics card. 2 Replace the graphics card. 3 Replace the system board. 4 For systems with integrated graphics, replace the system board. Monitor does not function properly when used with energy saver features. Monitor without energy saver Disable monitor energy saver feature.
Table 5-7 Solving Display Problems (Continued) 134 Problem Cause Solution Certain typed symbols do not appear correct. The font you are using does not support that particular symbol. Use the Character Map to locate the and select the appropriate symbol. Click Start>All Programs>Accessories>System Tools>Character Map. You can copy the symbol from the Character Map into a document.
Solving Audio Problems Table 5-8 Solving Audio Problems Problem Cause Solution Sound does not come out of the speaker or headphones. Software volume control is turned down. Double-click the Speaker icon on the taskbar and use the volume slider to adjust the volume. The external speakers are not turned on. Turn on the external speakers. Audio cable not connected. Connect audio cable between CD or DVD-ROM drive and the system board. Digital CD audio is not enabled.
Table 5-8 Solving Audio Problems (Continued) Problem Cause Solution Sound cuts in and out. Processor resources are being Shut down all open processor-intensive applications. used by other open applications. Workstation appears to be locked up while recording audio. The hard disk may be full. 1 Before recording, be sure there is enough free space on the hard disk. 2 Try recording the audio file in a compressed format.
Solving Keyboard and Mouse Problems Problem Cause Solution Keyboard commands and typing are not recognized by the workstation. Keyboard connector is not properly connected. 1 Turn off the workstation. 2 Reconnect the keyboard to the back of the workstation and restart the workstation. Program in use has stopped responding to commands. Shut down the workstation using the mouse and then restart the workstation. Keyboard needs repairs. Replace the keyboard. Workstation is in standby mode.
Solving Front Panel Component Problems If you are experiencing problems with one of the front panel ports, you might be able to try your device in the corresponding port on the back side of the computer. If this does not fix the problem, or you must use the front panel ports, continue troubleshooting. Some problems in this section are also discussed in other troubleshooting suggestions in this chapter.
Solving Hardware Installation Problems You might need to reconfigure the workstation when you add or remove hardware, such as an additional diskette drive. If you install a Plug ‘n Play device, Windows 2000 and Windows XP automatically recognize the device and configure the workstation. If you install a non-Plug ‘n Play device, you must reconfigure the workstation after completing installation of the new hardware.
Table 5-12 Solving Hardware Installation Problems (Continued) 140 Problem Cause Solution Power LED flashes Red six times, once every second, followed by a two-second pause, and the workstation beeps six times. Video card is not seated properly or is bad, or system board is bad. For systems with a graphics card: SYSTEM DIAGNOSTICS AND TROUBLESHOOTING 1 Reseat the graphics card. Power on the system. 2 Replace the graphics card. 3 Replace the system board.
Solving Network Problems These guidelines do not discuss the process of debugging the network cabling. Problem Cause Solution Wake-on-LAN feature is not functioning. Wake-on-LAN is not enabled. Use the Network control application to enable Wake-on-LAN. Network driver does not detect network controller. Network controller is disabled. Run Computer Setup and enable network controller. Incorrect network driver.
Table 5-13 Solving Network Problems (Continued) Problem Cause Solution Network controller stopped working when an expansion board was added to the workstation. Network controller interrupt is shared with an expansion board. Under the Computer Setup Advanced menu, change the resource settings for the board. The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed.
Solving Memory Problems CAUTION For those systems that support ECC memory, HP does not support mixing ECC and nonECC memory. Otherwise, the system will not boot the operating system. Table 5-14 Solving Memory Problems Problem Cause Solution System will not boot or does not function properly after installing additional memory modules. Memory module is not the correct type or speed or the new memory module is not seated properly.
Solving Processor Problems . Table 5-15 Solving Processor Problems Problem Cause Solution Poor performance is experienced. Processor is hot. 1 Be sure the airflow to the workstation is not blocked. 2 Be sure the fans are connected and working properly (some fans only operate when needed). 3 Be sure the processor heatsink is installed properly. 1 Check to see that the processor is present. 2 Reseat the processor. Power LED is Red and stays on.
Problem Cause Solution CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start. CD has been inserted upside down. Re-insert the CD with the label facing up. The DVD-ROM drive takes longer to start because it has to determine the type of media played, such as audio or video. Wait at least 30 seconds to let the DVD-ROM drive determine the type of media being played. If the disc still does not start, read the other solutions listed for this topic.
Solving Internet Access Problems Table 5-17 Solving Internet Access Problems Problem Cause Solution Unable to connect to the Internet. Internet Service Provider (ISP) Verify Internet settings or contact the ISP for account is not set up properly. assistance. Modem is not set up properly. Reconnect the modem. Verify the connections are correct using the quick setup documentation. Web browser is not set up properly. Verify that the Web browser is installed and set up to work with your ISP.
Table 5-17 Solving Internet Access Problems (Continued) Cause Internet takes too long to download Modem is not set up properly. Web sites. Solution Verify that the correct modem speed and COM port are selected. For Windows 2000: 1 Select Start>Settings>Control Panel. Continue with step #2. For Windows XP: 1 Select Start>Control Panel. Continue with step #2. 2 Double-click System. 3 Click the Hardware tab. 4 In the Device Manager area, click the Device Manager button.
POST and Error Messages POST is a series of diagnostic tests that runs automatically when the system is turned on. An audible and visual message occurs if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly: Keyboard Memory modules Diskette drives All SATA, IDE and SCSI mass storage devices Processors Controllers NOTE If the Power-On Password is set, a key icon appears on the screen while POST is running.
Screen Message Probable Cause Recommended Action 164–Memory Size Error Memory configuration is incorrect. 1 Run Computer Setup (F10 Setup) or Windows utilities. 2 Be sure memory modules (if any) are installed properly. 3 If third-party memory has been added, test using HP only memory. 4 Verify proper memory module type. 1 Run Computer Setup (F10 Setup) or Windows utilities. 2 Ensure memory and continuity modules are installed correctly. 3 Verify proper memory module type.
Table 5-18 POST Error Messages (Continued) Screen Message Probable Cause Recommended Action 501–Display Adapter Failure Graphics display controller. 1 Reseat the graphics card (if applicable). 2 Clear CMOS. 3 Verify that the monitor is attached and turned on. 4 Replace the graphics controller. 510–Splash Screen image corrupted Splash Screen image has errors. Install latest version of ROMPaq to restore image.
Screen Message Probable Cause Recommended Action 1721–SMART SCSI Hard Drive detects imminent failure Hard drive is about to fail. (Some hard drives have a firmware patch that will fix an erroneous error message.) 1 Determine if hard drive is giving correct error message. Run the Drive Protection System test if applicable. 2 Apply firmware patch if applicable (visit http:// www.hp.com/support). 1785–MultiBay incorrectly installed No other IDE device may be attached to the same IDE controller.
SYSTEM DIAGNOSTICS AND TROUBLESHOOTING
Appendix A SCSI Devices This appendix discusses SCSI devices and related issues.
SCSI Guidelines When installing and operating SCSI devices, you must follow these guidelines: A narrow (50-pin) SCSI controller allows you to daisy-chain up to seven additional SCSI devices. Counting the controller, that amounts to eight total SCSI devices. A wide (68-pin) SCSI controller allows you to daisy-chain up to 15 additional SCSI devices. Counting the controller, that amounts to 16 total SCSI devices.
In POST Messages Enabled mode: Press Ctrl+A when the “Press for SCSISelect Utility” message appears during POST. In POST Messages Disabled mode: When the HP logo screen appears, press any key to exit the logo screen. Immediately after exiting the logo screen, press Ctrl+A to access the SCSISelect utility.
To set the SCSI ID on a drive, refer to the instructions on top/back of the hard drive for the correct jumper settings. The drive probably displays a diagram of the jumper block. This diagram shows you which blocks to cover with your jumper to get the desired ID. For example, if the drive needs to be set to 3, the drive might show that the 3 ID bits are at the far left of the connector (ID0, ID1, ID2, and ID3), then using the jumpers provided, cover each block to set the SCSI ID.
Appendix B SATA Devices This appendix discusses SATA devices and related issues. This appendix contains the following sections: “SATA Guidelines” on page 157 “Boot Order” on page 158 “Hard Drive Configurations” on page 158 SATA Guidelines NOTE These systems support a mixed configuration of UATA/IDE, SCSI, and SATA hard drives. While HP supports the presence of IDE drives, it does not ship any configurations using those drives.
Boot Order You can modify the boot order in the Computer Setup Utility by arranging the Controller Order on the Storage tab. You can also arrange the boot order on the Storage tab. Hard Drive Configurations Whenever one or two drives are to be connected to a plug-in controller, HP recommends that those drives be mounted in the hard drive bays to simplify cabling. When a third drive is needed in the optical bay, it can also be connected to the plug-in controller, or to a system board if it is a SATA drive.
Appendix C Ultra ATA Devices This appendix discusses the guidelines and features for Ultra ATA drives. NOTE This system supports a mixed configuration of UATA/IDE, SCSI, and SATA hard drives. While HP supports the presence of IDE drives, it does not ship any configurations using those drives.
Ultra ATA Jumpers Ultra ATA drives are configured with jumper settings. With cable-select, the drive is configured as either Master (Drive/Device 0) or Slave (Drive/Device 1) by its physical attachment to the cable. If you purchase a third-party hard drive, refer to the documentation included with the drive kit to ensure proper cable installation and configuration.
Device Classes To determine the best drive attach sequence, Ultra ATA/ATAPI drives are segregated into four different classes based on the bandwidth demands they place on an Ultra ATA controller. The most demanding devices are in Class 1. The least demanding devices are in Class 4. The following table illustrates those classes.
SMART The Self Monitoring Analysis and Recording Technology (SMART) Ultra ATA drives for HP workstations have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters, such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert.
Appendix D Appendix D Connector Pins This appendix contains the pin assignments for many workstation connectors. Some of these connectors might not be used on the product being serviced.
Enhanced Keyboard Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 +5 VDC Clock Unused Mouse Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 +5 VDC Clock Unused Pin Signal 1 2 3 4 (+) Transmit Data (-) Transmit Data (+) Receive Data Unused 5 6 7 8 Unused (-) Receive Data Unused Unused Ethernet RJ-45 Connector and Icon 164 CONNECTOR PINS
Parallel Interface Appendix D Connector and Icon Pin Signal Pin Signal Pin Signal 1 2 3 Strobe Data Bit 0 Data Bit 1 7 8 9 Data Bit 5 Data Bit 6 Data Bit 7 13 14 15 Select Auto Linefeed Error 4 5 6 Data Bit 2 Data Bit 3 Data Bit 4 10 11 12 Acknowledge Busy Paper End 16 17 18–25 Initialize Printer Select IN Signal Ground Pin Signal 1 2 3 Carrier Detect Receive Data Transmit Data 4 5 6 Data Terminal Ready Signal Ground Data Set Ready 7 8 9 Request to Send Clear to Send Ring Indicato
Microphone Connector and Icon (1/8") Pin Signal 1 (Tip) 2 (Ring) 3 (Shield) Audio Power Ground Pin Signal 1 (Tip) 2 (Ring) 3 (Shield) Audio_Left Audio_Right Ground Pin Signal 1 (Tip) 2 (Ring) 3 (Shield) Audio_In_Left Audio_In_Right Ground Pin Signal 1 (Tip) 2 (Ring) 3 (Shield) Audio_Out_Left Audio_Out_Right Ground Headphone Connector and Icon (1/8") Line-In Audio Connector and Icon (1/8") Line-Out Audio Connector and Icon (1/8") 166 CONNECTOR PINS
Ultra SCSI Appendix D Connector and Icon Pin Signal Pin Signal Pin Signal Pin Signal 1–11 12 13 14 Ground Reserved Open Reserved 29 30 31 32 DB3 DB4 DB5 DB6 37 38 39 40 Reserved TERMPWR Reserved Ground 45 46 47 48 RST # MSG # SEL # C/D 15–25 26 27 28 Ground DB0 DB1 DB2 33 34 35 36 DB7 DBP Ground Ground 41 42 43 44 ATN # Ground BSY # ACK # 49 50 REQ # Input/Output SATA Connector Pin Usage Data Cable Pin Usage Power Cable Pin Signal Power Cable S-1 Ground P-1 3.
Monitor Connector and Icon Pin Signal Pin Signal Pin Signal 1 2 3 Red Analog Green Analog Blue Analog 6 7 8 Ground Ground Ground 11 12 13 Monitor ID DDC Serial Data Horizontal Sync 4 5 Monitor ID Ground 9 10 +5 V DC Ground 14 15 Vertical Sync DDC Serial Clock NOTE Monitor connectors might vary depending on your configuration.
Appendix D 24-Pin Power Connector 12 11 10 9 8 7 6 5 4 3 2 1 24 23 22 21 20 19 18 17 16 15 14 13a 13b Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 6 +3.3 V +3.3 V GND +5 V GND +5 V 7 8 9 10 11 12 GND POK +5 Vaux +12 V +12 V +3.3 V 13 14 15 16 17 18 +3.
DVI-I Signals Connector and Icon 170 CONNECTOR PINS Pin Signal 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 C1 C2 C3 C4 C5 TMDS Data2 TMDS Data2 + TMDS Data2/4 shield TMDS Data4 TMDS Data4 + DCC Clock (SCL) DCC Bi-directional Data (SDA) Analog Vertical Sync TMDS Data1 TMDS Data1 + TMDS Data1/3 shield TMDS Data3 TMDS Data3 + +5V DC Power Ground Return: +5V, Hsync, Vsync Hot Plug Detect TMDS Data0 TMDS Data0 + TMDS Data0/5 shield TMDS Data5 TMDS Data5 + TMDS Clock shield TMDS Clock + T
Appendix E System Board Designators This appendix lists the system board reference designators for this system.
Table E-1 System Board Designators 172 Designator Silkscreen Component P11 AUX-IN Auxiliary audio connector P124 HOOD LOCK Hood lock header P125 HD SENSE Hood sensor header P20 IDE Primary IDE connector P23 FRONT AUDIO Front panel audio header P24 FRONT USB Front panel USB header P27 MULTIBAY Multi-Bay header P29 HDD LED HDD LED connector P30 SATA0 Primary serial ATA (SATA) connector P31 SATA1 Second serial ATA (SATA) connector P32 SATA2 Third serial ATA (SATA) connector
Appendix F Power Cord Set Requirements This appendix discusses the power cord set requirements for the HP Workstation xw4200. The power cord set (flexible cord or wall plug) received with this product meets the requirements for use in the country where you purchased the equipment. If you must obtain a power cord for a different country, you should purchase a power cord that is approved for use in that country.
POWER CORD SET REQUIREMENTS
Appendix G Routine Care This appendix discusses routine care procedures for the HP Workstation xw4200.
General Cleaning Safety Precautions When cleaning the workstation, follow these general precautions: 1 Never use solvents or flammable solutions to clean the workstation. 2 Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. 3 Always unplug the workstation when cleaning with liquids or damp cloths. 4 Always unplug the workstation before cleaning the keyboard, mouse, or air vents. 5 Disconnect the keyboard before cleaning it.
Cleaning the Keyboard Follow all safety precautions stated earlier before cleaning the keyboard. When cleaning debris from under the keys, review all rules in the previous section, then: CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys. Visible debris underneath or between the keys can be removed by vacuuming or shaking. Canned, pressurized air can be used to clean debris from under the keys.
ROUTINE CARE
Appendix H Additional Password Security and Resetting CMOS This appendix discusses additional password security and CMOS (complementary metal oxide semiconductor)-related issues for the HP Workstation xw4200. This appendix includes the following sections: “Resetting the Password Jumper” on page 180 “Clearing and Resetting the CMOS” on page 181 This workstation supports security password features, which can be established through the Computer Setup Utilities menu.
Resetting the Password Jumper To disable the power-on or setup password features, and clear the power-on and setup passwords: 1 Shut down the operating system and then turn off the workstation and any external devices. Disconnect the power cord of the workstation and any external devices from the power outlets. 2 Disconnect the keyboard, monitor, and any other external devices that are connected to the workstation.
Clearing and Resetting the CMOS The CMOS of the workstation stores password information and information about the workstation configuration. This section describes the steps to successfully clear and reset the CMOS. Using the CMOS Button To use the CMOS button: 1 Shut down the operating system and then turn off the workstation and any external devices. Disconnect the power cord of the workstation and any external devices from the power outlets.
5 Replace the access panel. 6 Reconnect any external devices. 7 Plug in the workstation power and turn the power back on. NOTE The workstation passwords and any special configurations along with the system date and time will have to be reset. Using Computer Setup to Reset CMOS To reset CMOS using Computer Setup, access the Computer Setup Utilities menu. When the Computer Setup message appears in the lower-right hand corner of the screen, press the F10 key.
Appendix I Appendix I Quick Troubleshooting Flows This appendix presents some quick troubleshooting flowcharts for some common issues.
Initial Troubleshooting 184 QUICK TROUBLESHOOTING FLOWS
Appendix I No Power NO POWER 185
QUICK TROUBLESHOOTING FLOWS
Appendix I NO POWER 187
No Video 188 QUICK TROUBLESHOOTING FLOWS
Appendix I NO VIDEO 189
QUICK TROUBLESHOOTING FLOWS
Appendix I Error Messages ERROR MESSAGES 191
QUICK TROUBLESHOOTING FLOWS
Appendix I ERROR MESSAGES 193
No OS Loading 194 QUICK TROUBLESHOOTING FLOWS
Appendix I No OS Loading from Hard Drive NO OS LOADING FROM HARD DRIVE 195
QUICK TROUBLESHOOTING FLOWS
Appendix I NO OS LOADING FROM HARD DRIVE 197
No OS Loading from Diskette Drive 198 QUICK TROUBLESHOOTING FLOWS
Appendix I No OS Loading from CD-ROM Drive NO OS LOADING FROM CD-ROM DRIVE 199
No OS Loading from Network 200 QUICK TROUBLESHOOTING FLOWS
Appendix I Non-Functioning Device NON-FUNCTIONING DEVICE 201
QUICK TROUBLESHOOTING FLOWS
Index 20-pin power connector pin assignments 169 4-pin power connector pin assignments 169 A access panel installation and removal 77 asset tracking and security 52 B battery disposal 72 handling 72 installing and removing 100 real-time clock 125 bezel blanks, installing and removing 80 blank screen 132 boot order 39 bootable disk, important information 64 bus options 42 C cable proper handling 72 SCSI adapter 154 cable lock Kensington 64 provision 64 cable lock slot 64 cable select drive 160 cables
troubleshooting 139 headphone jack location 15 heatsink, installing and removing 88 hood sensor enabling 40 installing and removing 78 overview 60 setting protection level 60 hood solenoid lock installing and removing 79 locking 61 unlocking 61 HP Intelligent Manageability 44 Hyper-Threading Technology 25 I ID numbers, SCSI 107 IDE controller Computer Setup (F10) 39 IDE connector pin assignments 168 IEEE-1394 connector location 15 installing and removing 82 information system 37 initial configuration 44 In
S safety precautions, cleaning 176 SATA boot order 158 data cables 157 installing 109 ports 157 RAID 158 removing 109 SATA drives 157 screws 70 SCSI drives 154 cable adapter 154 chain termination 154 connector pin assignments 167 controllers, ID numbers 107 guidelines 154 SMART 155 security master boot record 62 security lock installation and removal 75 serial ATA connectors 17 serial connector location 16 serial connector pin assignments 165 serial number location 19 setting power-on password 54 setup pass
