Service and Technical Reference Guide HP xw3400 Workstation
© Copyright 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: ENWW Text set off in this manner provides important supplemental information.
iv About This Book ENWW
Table of contents 1 Install the operating system Installing or upgrading device drivers ......................................................................................... 1 Transferring files and settings ..................................................................................................... 2 Creating a disc recovery set ......................................................................................................
HP ProtectTools Security Manager ............................................................................. 26 HP Client Management Premium Suite ....................................................................... 26 HP Client Foundation Suite ....................................................................................... 27 HP OpenView Client Configuration Manager ............................................................. 27 HP OpenView Workstation Configuration Management solutions .....
SATA data cable ..................................................................................................... 48 SATA power cable .................................................................................................. 48 PATA device information ......................................................................................................... 49 ATA SMART Drives ................................................................................................................
Fan shroud ............................................................................................................................ 84 Front I/O panel housing assembly ........................................................................................... 85 Heatsink ............................................................................................................................... 86 Processor ...............................................................................................
Solving general problems ...................................................................................................... 122 Solving power problems ....................................................................................................... 126 Solving diskette problems ...................................................................................................... 127 Solving hard drive problems ........................................................................................
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1 Install the operating system CAUTION: Do not add optional hardware or third-party devices to your workstation until the operating system is successfully installed. Doing so may cause errors and may prevent the operating system from installing properly. Once the automatic installation has begun, DO NOT TURN OFF THE WORKSTATION UNTIL THE PROCESS IS COMPLETE. Turning off the workstation during the installation process might damage the software that runs the workstation or prevent its proper installation.
Transferring files and settings Use the Microsoft Windows XP Files and Settings Transfer Wizard to move files and settings from an old workstation to a new one. Click Start > All Programs > Accessories > System Tools > Files and Settings Transfer Wizard. Follow the wizard to transfer the files and settings to the new workstation. Creating a disc recovery set CAUTION: HP no longer ships the Restore Plus! CD with workstations. Instead, HP Backup and Recovery Manager is pre-loaded on each system.
2 Computer Setup (F10) utility Computer Setup (F10) utilities Use Computer Setup (F10) utility to do the following: ENWW ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or USB flash media devices.
● Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test (POST). ● Replicate the system setup by saving system configuration information on diskette and restoring it on one or more workstations. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive).
Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented. Diskette Type (Legacy Diskettes only) Identifies the highest capacity media type accepted by the diskette drive. Options are 3.5" 1.44 MB and 5.
Table 2-3 Computer Setup—Storage (continued) Translation Parameters (ATA disks only) NOTE: This feature appears only when User translation mode is selected. Allows you to specify the parameters (logical cylinders, heads, and sectors per track) used by the BIOS to translate disk I/O requests (from the operating system or an application) into terms the hard drive can accept. Logical cylinders may not exceed 1024. The number of heads may not exceed 256. The number of sectors per track may not exceed 63.
Table 2-3 Computer Setup—Storage (continued) NOTE: This selection will only appear when at least one drive capable of performing the DPS selftests is attached to the system. Boot Order Allows you to: ● Specify the order in which attached devices (such as a USB flash media device, diskette drive, hard drive, optical drive, or network interface card) are checked for a bootable operating system image.
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-4 Computer Setup—Security Option Description Smart Card Options (some models) Allows you to enable/disable the Smart Card to be used in place of the Power-On Password. Setup Password Allows you to set and enable setup (administrator) password.
Table 2-4 Computer Setup—Security (continued) ● Network controllers (some models) ● Embedded security device (some models) Network Service Boot Enables/disables the workstation’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-5 Computer Setup—Power Option Description OS Power Management ● Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. ● Idle Power Savings—Extended/Normal.
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, FullBoot, or FullBoot every 1–30 days). ● POST messages (enable/disable). ● F9 prompt (enable/disable or hidden/displayed). Enabling this feature will display the text F9 = Boot Menu during POST.
Table 2-6 Computer Setup—Advanced (for advanced users) (continued) PCI Devices ● Lists currently installed PCI devices and their IRQ settings. ● Allows you to reconfigure IRQ settings for these devices or to disable them entirely. These settings have no effect under an ACPI-based operating system. PCI VGA Configuration Displayed only if there are one or more PCI graphics controllers in the system and the integrated video is enabled.
Recovering the configuration settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See Save to Removable Media on page 5 in the Computer Setup—File table.
3 HP Insight Diagnostics HP Insight Diagnostics NOTE: HP Insight Diagnostics is included on CD with some workstation models only. The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the workstation and perform hardware diagnostic tests on the subsystems of the workstation. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues. The Survey tab is displayed when you invoke HP Insight Diagnostics.
NOTE: It is recommended that you accept the assigned default keyboard for your language unless you want to test your specific keyboard. 5. In the End User License Agreement page, click Agree if you agree with the terms. The HP Insight Diagnostics utility launches with the Survey tab displayed. Survey tab The Survey tab displays important system configuration information.
For each test type, there are two test modes to choose from: ● Interactive Mode—Provides maximum control over the testing process. The diagnostic software will prompt you for input during tests that require your interaction. You may also determine whether the test passed or failed. ● Unattended Mode—Does not display prompts and requires no interaction. If errors are found, they are displayed when testing is complete. To begin testing: 1. Select the Test tab. 2.
Log tab The Log tab contains a Test Log tab and an Error Log tab. The Test Log displays all tests that have been executed, the number of times of execution, the number of times failed, and the time it took to complete each test. The Clear Test Log button will clear the contents of the Test Log. The Error Log displays the tests for devices that have failed during the diagnostic testing and includes the following columns of information. ● The Device section displays the device tested.
NOTE: Do not remove the diskette or USB key until you see a message indicating that the html file has been written to the media. 5. Print the information from the storage device used to save it. NOTE: To exit HP Insight Diagnostics, click Exit Diagnostics button in the bottom left corner of the screen then remove the Documentation and Diagnostics CD from the optical drive. Downloading the latest version of HP Insight Diagnostics 1. Go to http://www.hp.com. 2.
Partition or from the Recovery Disc Set. To reboot to the Recovery Partition, press F11 at startup when you see the message ”Press F11 for Emergency Recovery.” NOTE: For more information on using HP Backup and Recovery Manager, refer to the HP Backup and Recovery Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and Recovery Manager Manual.
4 Desktop management HP Client Management Solutions provides standards-based solutions for managing and controlling desktops, workstations, and notebook PCs in a networked environment. HP pioneered desktop manageability in 1995 with the introduction of the industry’s first fully manageable desktop personal workstations. HP is a patent holder of manageability technology.
services/cache/80906-0-0-225-121.html) provides information to help you select the best deployment method. The Restore Plus! CD, ROM-based setup, and ACPI hardware provide further assistance with recovery of system software, configuration management and troubleshooting, and power management. NOTE: See HP Backup and Recovery Manager on page 22 for information on creating the Restore Plus! CD.
HP Backup and Recovery Manager can create the Restore Plus! CD set. This set includes the Restore Plus! CD, the Operating System CD, and any Supplemental Software CDs. CAUTION: The Restore Plus! CD set will not include any system settings or user data created after the initial system setup. To create the Restore Plus! CD set: 1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the Backup and Recovery Wizard, then click Next. 2.
Remote system installation Remote System Installation allows you to start and set up the system using the software and configuration information located on a network server by initiating the Preboot Execution Environment (PXE).
HP Client Management Interface is based on industry standards that include Microsoft Windows Management Interface (MS WMI), Web-Based Enterprise Management (WBEM), System Management BIOS (SMBIOS), and Advanced Configuration and Power Interface (ACPI). HP CMI is a foundation technology utilized in HP Client Management Solutions. With HP CMI, HP gives you flexibility in choosing how you manage your HP client workstations.
Tight integration with HP Instant Support tools reduces hardware troubleshooting time.
For more information on HP Client Management Premium Suite, visit www.hp.com/go/easydeploy. HP Client Foundation Suite The HP Client Foundation Suite (HP CFS) is designed for organizations wanting essential client management functionality. It combines: ● HP Client Manager ● HP Systems Insight Manager Connector ● Altiris Migration Suite ● Altiris Local Recovery Pro For more information about the HP Client Foundation Suite, visit http://www.hp.com/go/easydeploy.
By substituting automation for manual intervention, HP helps its customers lower costs, significantly reduce software related problems, and ensure the software supporting their business operations is reliable and secure. For more information on HP OpenView Workstation Configuration Management Solution, visit http://h20229.www2.hp.com/solutions/ascm/index.html.
Remote ROM Flash Remote ROM Flash allows the system administrator to safely upgrade the BIOS on remote HP workstations directly from the centralized network management console. Enabling the system administrator to perform this task remotely on multiple workstations results in a consistent deployment of, and greater control over, HP workstation BIOS images over the network. It also results in greater productivity and lower total cost of ownership.
If the system successfully reprograms the ROM, the system will automatically power off. 4. Remove the removable media used to upgrade the BIOS. 5. Turn the power on to restart the workstation. Replicating the setup The following procedures give an administrator the ability to easily copy one setup configuration to other workstations of the same model. This allows for faster, more consistent configuration of multiple workstations.
This method takes a little longer to prepare the configuration diskette or USB flash media device, but copying the configuration to target workstations is significantly faster. NOTE: A bootable diskette is required for this procedure or to create a bootable USB flash media device. If Windows XP is not available to use to create a bootable diskette, use the method for copying to a single workstation instead (see Copying to single workstation on page 30). 1.
To create a bootable USB flash media device, you must have: ● a supported USB flash media device ● a bootable DOS diskette with the FDISK and SYS programs (If SYS is not available, FORMAT may be used, but all existing files on the USB flash media device will be lost.) ● a workstation that is bootable from a USB flash media device CAUTION: Some older PCs may not be bootable from a USB flash media device.
12. Copy any files you saved in step 9 back to your USB flash media device. 13. Remove the diskette and reboot the workstation. The workstation will boot to the USB flash media device as drive C. NOTE: The default boot order varies from workstation to workstation, and it can be changed in the Computer Setup (F10) Utility. If you have used a DOS version from Windows 9x, you may see a brief Windows logo screen. If you do not want this screen, add a zero-length file named LOGO.
9. If the system did not automatically restart when exiting FDISK, press Ctrl+Alt+Del to reboot to the DOS diskette. 10. At the A:\ prompt, type FORMAT C: /S and press Enter. Format will format the USB flash media device, add the system files, and ask for a Volume Label. 11. Press Enter for no label or enter one if desired. 12. Turn off the workstation and unplug the power cord. Open the workstation and re-install any PCI cards that were previously removed. Close the workstation cover. 13.
HP web site support HP engineers rigorously test and debug software developed by HP and third-party suppliers, and develop operating system specific support software, to ensure performance, compatibility, and reliability for HP workstations. When making the transition to new or revised operating systems, it is important to implement the support software designed for that operating system.
Use the following utilities to manage security settings on the HP workstation: ● Locally, using the Computer Setup Utilities. See the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD included with the workstation for additional information and instructions on using the Computer Setup Utilities.
Table 4-1 Security Features Overview (continued) Option Description Network Service Boot Enables/disables the workstation’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must reside on the PCI bus or be embedded on the system board.) System IDs Allows you to set: ● Asset tag (18-byte identifier) and ownership Tag (80-byte identifier displayed during POST).
Establishing a Setup password using Computer Setup If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at www.hp.com. Establishing a setup password through Computer Setup prevents reconsideration of the workstation (use of the Computer Setup (F10) utility) until the password is entered. 1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart. 2.
If a setup password has been established on the workstation, you will be prompted to enter it each time you run Computer Setup. 1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart. 2. As soon as the workstation is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary.
Deleting a power-on or Setup password If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at www.hp.com. 1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart the Computer. 2. To delete the Power-On password, go to step 3. To delete the Setup password, as soon as the workstation is turned on, press F10 when the monitor light turns green to enter Computer Setup.
If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at www.hp.com. DriveLock DriveLock is an industry-standard security feature that prevents unauthorized access to the data on ATA hard drive. DriveLock has been implemented as an extension to Computer Setup. It is only available when hard drives that support the ATA Security command set are detected. DriveLock is intended for HP customers for whom data security is the paramount concern.
For users with less stringent security requirements, HP does not recommend enabling DriveLock. Users in this category include personal users or users who do not maintain sensitive data on their hard drives as a common practice. For these users, the potential loss of a hard drive resulting from forgetting both passwords is much greater than the value of the data DriveLock has been designed to protect. Access to Computer Setup and DriveLock can be restricted through the Setup password.
Smart Cover Sensor CoverRemoval Sensor, available on some models, is a combination of hardware and software technology that can alert you when the workstation cover or side panel has been removed. There are three levels of protection, as described in the following table. Table 4-2 Smart Cover Sensor Protection Levels Level Setting Description Level 0 Disabled Smart Cover Sensor is disabled (default).
Locking the Smart Cover Lock To activate and lock the Smart Cover Lock, complete the following steps: 1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart. 2. As soon as the workstation is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary.
Fingerprint identification technology Eliminating the need to enter user passwords, HP Fingerprint Identification Technology tightens network security, simplifies the login process, and reduces the costs associated with managing corporate networks. Affordably priced, it is not just for high-tech, high-security organizations anymore. NOTE: Support for Fingerprint Identification Technology varies by model. For more information, visit: http://h18004.www1.hp.com/products/security/.
46 Chapter 4 Desktop management ENWW
5 Serial and Parallel ATA drive guidelines and features NOTE: Serial ATA = SATA Parallel ATA = PATA HP only supports the use of SATA hard drives on these models of workstation. The USDT model is the only product that supports a PATA optical drive. No PATA drives are supported on any other model. SATA hard drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.
SATA hard drive cables SATA data cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius. The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive.
PATA device information The USDT model is the only product that supports a PATA optical drive. No PATA drives are supported on any other model. ATA SMART Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive.
50 Chapter 5 Serial and Parallel ATA drive guidelines and features ENWW
6 Identifying routine care and disassembly preparation This chapter provides general service information for the workstation. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the workstation is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the workstation to prevent system board or component damage.
Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.
● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin.
54 ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding
Operating guidelines To prevent overheating and to help prolong the life of the workstation: ● Keep the workstation away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the workstation on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the workstation and above the monitor to permit the required airflow. ● Never restrict the airflow into the workstation by blocking any vents or air intakes.
To clean the workstation case, follow the procedures described below: ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water. ● For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will evaporate quickly and not leave a residue.
Cleaning the mouse Before cleaning the mouse, ensure that the power to the workstation is turned off. ● Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly. ● To clean the mouse body, follow the procedures in Cleaning the workstation case on page 55.
Cables and connectors Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
7 Removal and replacement procedures Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all workstations. Preparation for disassembly See Identifying routine care and disassembly preparation on page 51 for initial safety procedures. 1.
External security devices The following security devices are used to prevent unauthorized access to the internal components of the workstation and/or secure the workstation to a fixed object. Installing a cable lock The cable lock may be used to secure the workstation access panel to the chassis and, at the same time, secure the workstation to a fixed object. Insert the cable lock in the location shown below.
Access panel 1. Prepare the workstation for disassembly (Preparation for disassembly on page 59). CAUTION: Before removing the workstation access panel, ensure that the workstation is turned off and that the power cord is disconnected from the electrical outlet. 2. Loosen the captive thumbscrew (1) that secures the access panel to the workstation chassis. 3. Slide the access panel (2) back about 1.3 cm (1/2 inch ), then lift it off the unit.
Front bezel 1. Prepare the workstation for disassembly (Preparation for disassembly on page 59). 2. Remove the access panel (Access panel on page 61). 3. To remove the front bezel, press the green latch on the bottom right of the chassis (1) to release the bottom of the bezel, then swing the bottom of the bezel away from the chassis (2) to release the top of the bezel. To reinstall the front bezel: 62 1. Position the chassis in the upright position. 2.
Front drive bezels Follow these steps when removing or installing a front drive bezel. 1. Prepare the workstation for disassembly (Preparation for disassembly on page 59). 2. Remove the access panel (Access panel on page 61). 3. Remove the front bezel (Front bezel on page 62). 4. Press the two retaining tabs on the inside of the bezel towards the outer edge of the bezel (1) and pull the bezel blank inwards to remove it (2). To install a bezel blank, reverse the removal procedure.
Cable management Always follow good cable management practices when working inside the workstation. ● Keep cables away from major heat sources like the heatsink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them. ● Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved. ● When folding a flat ribbon cable, never fold to a sharp crease.
Cable connections System board connectors are color-coded to make it easier to find the proper connection.
Memory CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation resulting from having incompatible metals in contact with each other. Static electricity can damage the electronic components of the workstation or optional cards. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object.
Expansion cards ENWW 1. Prepare the workstation for disassembly (Preparation for disassembly on page 59). 2. Remove the access panel and rotate the workstation so the system board is parallel to the table to make it easier to work on (Access panel on page 61). 3. On the rear of the workstation, a sliding slot cover lock secures the expansion card brackets and expansion slot covers in place.
NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. 68 a. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Pull the slot cover straight up from the socket then away from the inside of the chassis. b. If removing a standard PCI expansion card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket.
c. ENWW Low Profile PCI Express Card with Rigid Hold-down Bracket: If your workstation is configured with a low profile PCI Express x16 card and a rigid, non-hinged hold-down bracket (as shown in the following illustration), you must first remove screws 3, 4, and 5 and then remove the bracket (2) before removing the card (1). Retain the screws for reinstallation of the bracket and proceed to Step f. to remove the card.
d. 70 Full Height PCI Express Card with Rigid Hold-down Bracket: If your workstation is configured with a full height PCI Express x16 card (1) and a rigid, non-hinged hold-down bracket (2), as shown below, you must first remove screws 3 and 4 and then remove the bracket before removing the card. Retain the screws for reinstallation of the bracket and proceed to Step f. to remove the card.
e. Low Profile or Full Height PCI Express Card with Dual Purpose Hold-down Bracket: If your workstation is configured with a dual purpose (both low profile and full height) hinged PCI Express x16 card hold-down bracket, as shown below, do not remove any screws from the bracket. Merely rotate the hinged upper portion of the bracket (2) upward and back over the hinge (3), away from the top of the card (1) before removing the card, and proceed to Step f. to remove the card.
f. With the hold-down bracket either removed or rotated away from the top of the card (depending on workstation configuration), pull the retention arm on the PCI Express x16 card (located on the back of the expansion socket) away from the card, and carefully rock the card back-andforth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame.
7. If replacing or adding a new expansion card, hold the card just above the expansion slot on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion slot on the system board (2). NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card slot. 8.
Drives The workstation supports up to five drives that may be installed in various configurations. This Section describes the procedure for replacing or upgrading the storage drives. A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive. CAUTION: Make sure personal files on the hard drive are backed up to an external storage device before removing the hard drive. Failure to do so will result in data loss.
4. Remove the front bezel (Front bezel on page 62). 5. Disconnect the power and data cables from the back of the drive, as shown in the following illustrations. Disconnecting optical cables NOTE: Some products use straight cable connectors while others use right angle connectors.
Releasing the drives 1. A latch drive bracket with release tabs secures the drives in the drive bay. Lift the release tab on the latch drive bracket (1) for the drive you want to remove, then slide the drive from its drive bay (2). 2. Remove the four guide screws (two on each side) from the old drive. You will need these screws to install a new drive.
NOTE: There are a total of eight extra guide screws on the front of the chassis. Four have 6-32 standard threads and four have M3 metric threads. Standard screws are used for hard drives and have a silver finish. Metric screws are used for all other drives and have a black finish. Make sure to install the appropriate guide screws into the drive. ENWW 2. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. 3.
NOTE: Refer to Serial and Parallel ATA drive guidelines and features on page 47 for information on attaching the cabling to get optimum performance. a. Refer to the illustration below to connect optical drive cables. NOTE: b. 78 Some products use straight cable connectors while others use right angle connectors. Refer to the illustration below to connect diskette drive cables. 4. Install the front bezel (Front bezel on page 62). 5. Install the access panel (Access panel on page 61). 6.
Replacing an internal hard drive CAUTION: To prevent loss of work and damage to the workstation or drive: If you are inserting or removing a hard drive, shut down the operating system properly, then turn off the workstation. Do not remove a hard drive while the workstation is on or in standby mode. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
80 6. Remove the power cable (1) and primary data cable (2) and secondary data cable (if necessary) (3) from the cable retainers to make it easier to access the drive. 7. Release the drive by pulling the green release tab away from the drive (1) and sliding the drive out of the bay (2). 8. Remove the four guide screws (two on each side) from the old drive. You will need these screws to install a new drive.
9. Install the four guide screw (two on each side) that were removed from the old drive into the new drive. The screws help guide the drive into its proper position in the bay. Extra guide screws are provided on the front of the chassis under the front bezel. NOTE: There are a total of eight extra guide screws on the front of the chassis. Four have 6-32 standard threads and four have M3 metric threads. Standard screws are used for hard drives and have a silver finish.
11. Connect the power 1 and data 2 cables to the back of the hard drive. NOTE: If you are installing a primary hard drive, use the power connector labeled P5. If you are installing a secondary hard drive use the power cable labeled P4. 12. If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector.
Chassis fan 1. Prepare the workstation for disassembly (Preparation for disassembly on page 59). 2. Remove the access panel and rotate the workstation so the system board is parallel to the table to make it easier to work on (Access panel on page 61). 3. Disconnect the power cable that connects the chassis fan to the system board (1). 4. Remove the four screws from the exterior rear of the chassis that secure the fan (2). 5. Remove the fan from the chassis.
Fan shroud 1. Prepare the workstation for disassembly (Preparation for disassembly on page 59). 2. Remove the access panel and rotate the workstation so the system board is parallel to the table to make it easier to work on (Access panel on page 61). 3. Remove the hard drive cables from the plastic shroud at the front of the chassis and from the hard drives. 4. Lift the shroud straight up (1) about 5-mm (3/16-in) before pulling it into the chassis (2) to remove it.
Front I/O panel housing assembly 1. Prepare the workstation for disassembly (Preparation for disassembly on page 59). 2. Remove the access panel and rotate the workstation so the system board is parallel to the table to make it easier to work on (Access panel on page 61). 3. Remove the hard drive cables from the plastic shroud at the front of the chassis and from the hard drives. 4. Remove the shroud from the chassis (Fan shroud on page 84). 5.
Heatsink 1. Prepare the workstation for disassembly (Preparation for disassembly on page 59). 2. Remove the access panel and rotate the workstation so the system board is parallel to the table to make it easier to work on (Access panel on page 61). 3. Disconnect the heatsink fan cable from the system board. 4. Loosen the four captive screws (1) that secure the heatsink to the system board.
Processor 1. Prepare the workstation for disassembly (Preparation for disassembly on page 59). 2. Remove the access panel (Access panel on page 61). 3. Disconnect the heatsink control cable from the system board and remove the heatsink (Heatsink on page 86). 4. Rotate the locking lever to its full open position (1). 5. Raise and rotate the microprocessor retainer to its fully open position (2). 6. Carefully lift the processor from the socket (3).
5. Go to step 7. 6. If using a new heatsink, remove the protective covering from the bottom of the heatsink and place it in position atop the processor. 7. Secure the heatsink to the system board and system board tray with the four captive screws and attach the heatsink control cable to the system board. CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heatsink on the processor.
Speaker 1. Prepare the workstation for disassembly (Preparation for disassembly on page 59). 2. Remove the access panel and rotate the workstation so the system board is parallel to the table to make it easier to work on (Access panel on page 61). 3. Remove the hard drive cables from the plastic shroud at the front of the chassis and from the hard drives. 4. Remove the shroud from the chassis (Fan shroud on page 84). 5. Disconnect the speaker wire from the system board connector. 6.
Power supply WARNING! Voltage is always present on the system board when the workstation is plugged into an active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the workstation and/or the AC outlet before opening the workstation. 1. Prepare the workstation for disassembly (Preparation for disassembly on page 59). 2.
System board 1. Prepare the workstation for disassembly (Preparation for disassembly on page 59). 2. Remove the access panel and rotate the workstation so the system board is parallel to the table to make it easier to work on (Access panel on page 61). 3. Remove all PCI expansion cards (Expansion cards on page 67). 4. Disconnect all cables connected to the system board, noting their location for reinstallation. 5.
Battery The battery that comes with your workstation provides power to the real-time clock and has a lifetime of about three years. When replacing the battery, use a battery equivalent to the battery originally installed on the workstation. The workstation comes with a 3-volt lithium coin cell battery. NOTE: The lifetime of the lithium battery can be extended by plugging the workstation into a live AC wall socket. The lithium battery is only used when the workstation is NOT connected to AC power.
Type 1 Battery Holder 1. Lift the battery out of its holder. 2. Slide the replacement battery into position, positive side up. 3. The battery holder automatically secures the battery in the proper position. 4. Replace the workstation access panel (Access panel on page 61). 5. Plug in the workstation and turn on power to the workstation. 6. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to Section 2.2. Type 2 Battery Holder ENWW 1.
4. Plug in the workstation and turn on power to the workstation. 5. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to Section 2.2. Type 3 Battery Holder 94 1. Pull back on the clip (1) that holds the battery in place, then remove the battery (2). 2. Insert the new battery and position the clip back in place. 3. Replace the workstation access panel (Access panel on page 61). 4. Plug in the workstation and turn on power to the workstation. 5.
A Connector pin assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced.
Ethernet RJ-45 Connector and Icon Pin Signal 1 (+) Transmit Data 2 (-) Transmit Data 3 (+) Receive Data 4 Unused 5 Unused 6 (-) Receive Data 7 Unused 8 Unused Ethernet AUI Connector and Icon 96 Pin Signal Pin Signal 1 Ground 9 Positive AUI Differential Receive 2 Negative AUI Differential Collision 10 +12V 3 Positive AUI Differential Collision 11 Ground 4 Negative AUI Differential Transmit 12 Ground 5 Positive AUI Differential Transmit 13 Unused 6 Ground 14 Unu
Parallel interface Connector and Icon Pin Signal Pin Signal 1 Strobe 10 Acknowledge 2 Data Bit 0 11 Busy 3 Data Bit 1 12 Paper End 4 Data Bit 2 13 Select 5 Data Bit 3 14 Auto Linefeed 6 Data Bit 4 15 Error 7 Data Bit 5 16 Initialize Printer 8 Data Bit 6 17 Select IN 9 Data Bit 7 18– 25 Signal Ground Serial interface, powered and non-powered Connector and Icon ENWW Pin Signal 1 Carrier Detect (12V if powered) 2 Receive Data 3 Transmit Data 4 Data Terminal R
USB Connector and Icon Pin Signal 1 +5 VDC 2 - Data 3 + Data 4 Ground Pin Signal 1 (Tip) Audio_left 2 (Ring) Audio_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_left 2 (Ring) Power_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Right 3 (Shield) Ground Microphone Connector and Icon (1/8” miniphone) 1 2 3 Headphone Connector and Icon (1/8” miniphone) 1 2 3
External infrared transceiver Connector and Icon Pin Signal 1 Transmit 2 Receive 3 Ground 4 5V 5 Mode 6 Not Used 7 Not Used 8 Not Used Monitor Connector and Icon ENWW Pin Signal Pin Signal 1 Red Analog 9 +5V (fused) 2 Green Analog 10 Ground 3 Blue Analog 11 Not used 4 Not used 12 DDC Serial Data 5 Ground 13 Horizontal Sync 6 Ground 14 Vertical Sync 7 Ground 15 DDC Serial Clock 8 Ground External infrared transceiver 99
ATA/ATAPI (IDE) Standard drive cable Connector Pin Signal Pin Signal Pin Signal 1 Reset 15 DD1 29 DMAK 2 Ground 16 DD14 30 Ground 3 DD7 17 DD0 31 INTRQ 4 DD8 18 DD15 32 IOCS16 5 DD6 19 Ground 33 DA1 6 DD9 20 (Key) 34 PDIAG (cable detect) 7 DD5 21 DMARQ 35 DA0 8 DD10 22 Ground 36 DA2 9 DD4 23 DIOW 37 CS1FX 10 DD11 24 Ground 38 CS3FX 11 DD3 25 DIOR 39 DASP 12 DD12 26 Ground 40 Ground 13 DD2 27 IORDY 14 DD13 28 CSEL 24-Pin P
4-Pin Power (for CPU) Connector and Icon Pin Signal 1 GND 2 GND 3 +12V CPU 4 -12V CPU SATA data and power Drive Connector Pin Signal Pin Signal Pin Signal Pin Signal S1 Ground S2 A+ S3 A- S4 Ground S5 B- S6 B+ S7 Ground P1 Ground P2 V 3.3 P3 V 3.
4 GND 9 +3.3V 14 REFCLK- 19 RSVD 24 GND 5 JTAG2 10 +3.
3 RSVD 8 +3.3 V 13 GND 18 PETp1 23 PETp2 4 GND 9 JTAG1 14 PETp0 19 PETn1 24 PETn2 5 SMCLK 10 3.
5 T.M.D.S. Data4+ 17 T.M.D.S. Data0– 6 DDC Clock 18 T.M.D.S. Data0+ 7 DDC Data 19 T.M.D.S. Data0/5 Shield 8 No Connect 20 T.M.D.S. Data5– 9 T.M.D.S. Data1– 21 T.M.D.S. Data5+ 10 T.M.D.S. Data1+ 22 T.M.D.S. Data Shield 11 T.M.D.S. Data1/3 Shield 23 T.M.D.S. Clock+ 12 T.M.D.S. Data3– 24 T.M.D.S.
B Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the workstation permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size.
C POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or workstation restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and nonerror text messages. If a POST error occurs, the screen will display the error message.
POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The workstation will beep once after a POST text message is displayed on the screen. Table C-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Verify the correct ROM. 2.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action RTC (real-time clock) battery may need to be replaced. See the Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. 163-Time & Date Not Set CMOS jumper may not be properly installed. Check for proper placement of the CMOS jumper if applicable.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard controller. 1. Reconnect keyboard with workstation turned off. 2. Replace the system board. 1. Reconnect the keyboard with workstation turned off. 2. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board. 1. Remove any parallel port expansion cards. 2. Clear CMOS. 3.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message 605-Diskette Drive Type Error Description Recommended action Mismatch in drive type. 4. Replace diskette drive. 5. Replace the system board. 1. Run Computer Setup. 2. Disconnect any other diskette controller devices (tape drives). 3. Clear CMOS. 610-External Storage Device Failure External tape drive not connected. Reinstall tape drive or press F1 and allow system to reconfigure without the drive.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1720-SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard drives have a hard drive firmware patch that will fix an erroneous error message.) 1. Determine if hard drive is giving correct error message. Enter Computer Setup and run the Drive Protection System test under Storage > DPS Self-test. 2. Apply hard drive firmware patch if applicable.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2202-PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM 1. Reboot the workstation. 2. Unplug the power cord, re-seat the memory modules, and reboot the workstation. 3. If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the workstation.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Parity Check 2 Parity RAM failure. Run Computer Setup and Diagnostic utilities. System will not boot without fan CPU fan not installed or disconnected in VSFF chassis. 1. Remove the workstation cover, press the power button, and see if the processor fan spins. If the processor fan is not spinning, make sure the fan's cable is plugged onto the system board header.
Interpreting POST diagnostic front panel LEDs and audible codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the workstation is plugged into an AC power source, voltage is always applied to the system board.
Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 4 Power failure (power supply is overloaded). 1. Open the hood and ensure the 4 or 6-wire power supply cable is seated into the connector on the system board. 2.
Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 9 System powers on but is unable to boot. 1. Check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage. Proper voltage setting depends on your region. 2.
118 Appendix C POST error messages ENWW
D Troubleshooting without diagnostics This chapter provides information on how to identify and correct minor problems, such as diskette drive, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the workstation, refer to the tables in this chapter for probable causes and recommended solutions.
● Boot the workstation to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to the following Helpful hints on page 120 section in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with selfsolve diagnostics.
● Wake the workstation by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the workstation by pressing and holding the power button for at least four seconds then press the power button again to restart the workstation. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The workstation will restart if automatic start on power loss is set in Computer Setup.
Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the workstation is plugged into an AC power source, voltage is always applied to the system board.
Table D-1 Solving General Problems (continued) There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. 1. Check the F10 BIOS settings to make sure the internal system speaker is not muted (this setting does not affect the external speakers). 2. Make sure the external speakers are properly connected and powered on and that the speakers' volume control is set correctly. 3.
Table D-1 Solving General Problems (continued) Poor performance is experienced. Cause Solution Some software applications, especially games, are stressful on the graphics subsystem 1. Lower the display resolution for the current application or consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application. 2. Add more memory. 3. Upgrade the graphics solution. Cause unknown. Restart the workstation.
Table D-1 Solving General Problems (continued) System does not power on and the LEDs on the front of the workstation are not flashing. Cause ENWW Solution 4. Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button harness. 5. If the 5V_aux light on the system board is off, then replace the power supply. 6. Replace the system board.
Solving power problems Common causes and solutions for power problems are listed in the following table. Table D-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution Voltage selector switch on rear of workstation chassis (some models) not switched to correct line voltage (115V or 230V). Select the proper AC voltage using the selector switch. Power supply will not turn on because of internal power supply fault. Replace the power supply.
Solving diskette problems Common causes and solutions for diskette problems are listed in the following table. NOTE: You may need to reconfigure the workstation when you add or remove hardware, such as an additional diskette drive. See Solving hardware installation problems on page 143 for instructions. Table D-3 Solving Diskette Problems Diskette drive light stays on. Cause Solution Diskette is damaged. In Microsoft Windows XP, right-click Start, click Explore, and select a drive.
Table D-3 Solving Diskette Problems (continued) Cannot format diskette. Cause Solution Invalid media reported. When formatting a disk in MS-DOS, you may need to specify diskette capacity. For example, to format a 1.44-MB diskette, type the following command at the MS-DOS prompt: FORMAT A: /F:1440 Disk may be write-protected. Open the locking device on the diskette. Legacy diskette writes are disabled in Computer Setup.
Table D-3 Solving Diskette Problems (continued) Cannot Boot to Diskette. Cause Solution NOTE: Both steps should be used as the Removable Media Boot function in Computer Setup overrides the Boot Order enable command. Network server mode is enabled in Computer Setup. ENWW Run Computer Setup and disable Network Server Mode in Security > Password Options.
Solving hard drive problems Table D-4 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now. 2. Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. Disk transaction problem. Cause Solution Either the directory structure is bad or there is a problem with a file.
Table D-4 Solving Hard Drive Problems (continued) Nonsystem disk/NTLDR missing message. Cause Solution System files missing or not properly installed. 1. Insert a bootable diskette into the diskette drive and restart the workstation. 2. Check the hard drive format using Fdisk: If NTFS formatting, use a third party reader to evaluate the drive. If FAT32 formatting, the hard drive cannot be accessed. 3. Install system files for the appropriate operating system. 4.
Solving media card reader problems Table D-5 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Microsoft Windows XP. Cause Solution By default, Windows XP will format any media card with a capacity greater than 32MB with the FAT32 format. Most digital cameras use the FAT (FAT16 & FAT12) format and can not operate with a FAT32 formatted card.
Table D-5 Solving Media Card Reader Problems (continued) After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the workstation. Cause Solution The operating system needs time to recognize the device if the reader was just installed into the workstation and you are turning the workstation on for the first time.
Solving display problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table D-6 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on. Bad monitor. Try a different monitor. The cable connections are not correct.
Table D-6 Solving Display Problems (continued) Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the workstation beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board.
Table D-6 Solving Display Problems (continued) Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics drivers may not be loaded. Install the video drivers included in the upgrade kit. Monitor is not capable of displaying requested resolution. Change requested resolution. Graphics card is bad. Replace the graphics card. The picture is broken up, rolls, jitters, or flashes.
Table D-6 Solving Display Problems (continued) Vibrating or rattling noise coming from inside a CRT monitor when powered on. Cause Solution Monitor degaussing coil has been activated. None. It is normal for the degaussing coil to be activated when the monitor is powered on. Clicking noise coming from inside a CRT monitor. Cause Solution Electronic relays have been activated inside the monitor. None.
Solving audio problems If the workstation has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table D-7 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive applications. Direct sound latency, common in many media player applications. In Windows XP: 1. From the Control Panel, select Sounds and Audio Devices. 2.
Table D-7 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution 3. Right-click on the CD/DVD device and select Properties. 4. On the Properties tab, make sure Enable digital CD audio for this CD-ROM device is checked. Headphones or devices connected to the line-out connector mute the internal speaker. Turn on and use headphones or external speakers, if connected, or disconnect headphones or external speakers. Volume is muted. 1.
Solving printer problems If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Table D-8 Solving Printer Problems Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and make sure it is online. The correct printer drivers for the application are not installed. 1. Install the correct printer driver for the application. 2.
Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Table D-9 Solving Keyboard Problems Keyboard commands and typing are not recognized by the workstation. Cause Solution Keyboard connector is not properly connected. 1. On the Windows Desktop, click Start. 2. Click Shut Down. The Shut Down Windows dialog box is displayed. 3. Select Shut down. 4.
Table D-10 Solving Mouse Problems (continued) Mouse does not respond to movement or is too slow. Cause Solution 3. Use the up or down arrow key to select the Shut Down option and then press the Enter key. 4. After the shutdown is complete, plug the mouse connector into the back of the workstation (or the keyboard) and restart. Program in use has stopped responding to commands. Shut down the workstation using the keyboard then restart the workstation. Mouse may need cleaning.
Solving hardware installation problems You may need to reconfigure the workstation when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows XP automatically recognizes the device and configures the workstation. If you install a non–plug and play device, you must reconfigure the workstation after completing installation of the new hardware. In Windows XP, use the Add Hardware Wizard and follow the instructions that appear on the screen.
Table D-11 Solving Hardware Installation Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the workstation beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the workstation power cord before attempting to reseat, install, or remove a DIMM module. 1. Reseat DIMMs. Power on the system.
Solving network problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table D-12 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution Wake-on-LAN is not enabled. Enable Wake-on-LAN. NOTE: Some NICs come with their own configuration applets that allow for more detailed control and configuration of wake features.
Table D-12 Solving Network Problems (continued) Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution Network driver is not properly loaded. Reinstall network drivers. See the Network & Internet Communications Guide on the Documentation and Diagnostics CD. System cannot autosense the network. Disable auto-sensing capabilities and force the system into the correct operating mode.
Table D-12 Solving Network Problems (continued) Network controller stops working without apparent cause. Cause Solution The files containing the network drivers are corrupted. Download the network drivers from http://www.hp.com and reinstall them. The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The network controller is defective. Replace the network controller.
Solving memory problems If you encounter memory problems, some common causes and solutions are listed in the following table. CAUTION: Power may still be supplied to the DIMMs when the workstation is turned off. To avoid damage to the DIMMs or the system board, you must unplug the workstation power cord before attempting to reseat, install, or remove a DIMM module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory.
Table D-13 Solving Memory Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the workstation beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) ENWW Cause Solution Memory is installed incorrectly or is bad. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board.
Solving processor problems If you encounter processor problems, common causes and solutions are listed in the following table. Table D-14 Solving Processor Problems Poor performance is experienced. Cause Solution Processor is hot. 1. Make sure the airflow to the workstation is not blocked. 2. Make sure the fans are connected and working properly (some fans only operate when needed). 3. Make sure the processor heatsink is installed properly.
Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. Table D-15 Solving CD-ROM and DVD Problems System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been disabled in the Computer Setup utility. Run the Computer Setup utility and ensure the device's SATA port is enabled in Storage > Storage Options.
Table D-15 Solving CD-ROM and DVD Problems (continued) Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock. Media installed upside down. Reinstall media. Cannot eject compact disc (tray-load unit).
USDT workstation boots too slow after removing a CD-ROM or DVD drive. ENWW Cause Solution The system is searching for the drive during boot because the drive cable is still attached to the system board. Disconnect the drive cable from the system board.
Solving drive key problems If you encounter Drive Key problems, common causes and solutions are listed in the following table. Table D-16 Solving Drive Key Problems USB Drive Key is not seen as a drive letter in Windows XP. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the Drive Key in Windows XP. USB Drive Key not found (identified). Cause Solution The device is attached to a USB port that has been hidden in Computer Setup.
Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. Table D-17 Solving Front Panel Component Problems A USB device, headphone, or microphone is not recognized by the workstation. Cause Solution Device is not properly connected. 1. Turn off the workstation. 2. Reconnect the device to the front of the workstation and restart the workstation. The device does not have power.
Solving internet access problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Table D-18 Solving Internet Access Problems Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up properly. Verify Internet settings or contact your ISP for assistance. Modem is not set up properly. Reconnect the modem.
Table D-18 Solving Internet Access Problems (continued) Internet takes too long to download Web sites. Cause ENWW Solution 4. In the Device Manager area, click the Device Manager button. 5. Double-click Ports (COM & LPT). 6. Right-click the COM port the modem uses, then click Properties. 7. Under Device status, verify that the modem is working properly. 8. Under Device usage, verify the modem is enabled. 9.
Solving software problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.
E System board and riser board reference designators These reference designators are used on most but not all HP system and riser boards.
J38 Secondary SCSI connector J39 Stacked parallel/SCSI connector J40 AGP slot J41 x16 PCI Express slot for graphics J50 First parallel port J51 Second parallel port J52 Double-stacked parallel port, Top = Port B, Bottom = Port A J53 Parallel port over single Serial Port J54 Parallel port over Serial Port and Video Port J55 Parallel port over dual VGA ports J65 DVI connector J66 Keyboard connector, PS/2 (Closest to power supply) J67 Mouse connector, PS/2 J68 Stacked mouse (Top)/key
ENWW L3 USB rear port choke (2nd) L4 USB rear port choke (3rd) L5 USB front port choke (2nd) P1 P/S connector (20 or 24 pin) P2 Second P/S connector (as required) P3 Processor 12V header P4 Secondary Processor 12V header P5 Main Power/HDD LED connector P6 Speaker connector P7 Analog audio connector (from CD-ROM) P8 Primary chassis fan header or primary CPU heatsink fan P9 Secondary chassis fan header P10 Diskette drive connector P11 Auxiliary Audio connector P12 Alert on LAN co
P54 Primary serial port P55 Double stack serial port, Top = Serial B, Bottom = Serial A P58 Riser edge connector (male-mates with J30) P60 PrimarySerial ATA (SATA) connector P61 Second Serial ATA (SATA) connector P62 Third Serial ATA (SATA) connector P63 Fourth Serial ATA (SATA) connector P64 VSFF expansion connector P65 Graphics option connector P66 Fifth Serial ATA (SATA) connector P67 Sixth Serial ATA (SATA) connector P68 Seventh Serial ATA (SATA) connector P69 Eighth Serial ATA
ENWW U4 South bridge U5 Super I/O U6 Clock chip U7 64 bit Bridge U10 LOM1 U11 LOM1 EEPROM U12 LOM1 PHY U13 Audio Codec U14 Audio amplifier U16 LOM2 U17 LOM2 EEPROM U18 LOM2 PHY U19 SPI ROM - SOIC-8 footprint U20 Fan controller U21 SPI ROM - SO16 footprint U29 TMDS controller U30 Parallel port diode array U31 First serial port transceiver U32 Second serial port transceiver U46 VRM controller U50 USB front port power switch U51 First USB rear port power switch U52
Y4 Secondary NIC clock crystal Y5/H5 RTC clock crystal/tie-down 164 Appendix E System board and riser board reference designators ENWW
F Memory The workstation comes with double data rate 2 synchronous dynamic random access memory (DDR2SDRAM) dual inline memory modules (DIMMs). CAUTION: DDR and DDR2 memory modules are not interchangeable. DDR2-SDRAM DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
Populating DIMM sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled XMM1, XMM2, XMM3, and XMM4. Sockets XMM1 and XMM3 operate in memory channel A. Sockets XMM2 and XMM4 operate in memory channel B.
ENWW ● If a single DIMM is installed, it must be installed in the XMM3 socket. ● In either mode, the maximum operational speed is determined by the slowest DIMM in the system.
168 Appendix F Memory ENWW
Index Symbols/Numerics 24–pin power pin assignments 100 4–pin power pin assignments 101 HP Drive Key 31, 33 USB flash media device booting options Full Boot 107 Quick Boot 107 A access panel removal and replacement 61 access to workstation, controlling 35 adding devices 1 Altiris AClient 22 Deployment Solution Agent 22 asset tracking 35 ATA/ATAPI (IDE) drive cable pin assignments 100 audible codes 115 audio problems 138 C cable lock cable lock 60 cable lock provision 44 cable management 64 cable pinouts
drive positions 74 drive, external removal and replacement drive, protecting 45 DriveLock applications 41 using 41 dual-state power button 34 DVI pin assignments 103 74 E electrostatic discharge (ESD) preventing damage 52 Emergency Recovery Mode, Boot Block 29 entering power-on password 38 setup password 38 error codes 107, 115 messages 108 ethernet AUI pin assignments 96 BNC pin assignments 95 RJ-45 pin assignments 96 expansion card PCI Express socket removal and replacement 72 standard socket removal an
operating systems, important information about 35 optical drive removal and replacement 74 optical drive problems 151 ordering FailSafe Key 44 overheating, prevention 55 P padlock removal and replacement 60 parallel interface pin assignments 97 password changing 39 clearing 40 deleting 40 power-on 38 security 37 setup 38 PCI expansion card removal and replacement 68 PCI Express expansion card removal and replacement 72 PCI Express pin assignments 101 PCN (Proactive Change Notification) 28 POST error message
service considerations 57 setup copying to multiple workstations 30 copying to single workstation 30 initial 21 replicating 30 setup password changing 39 deleting 40 entering 38 setting 38 shroud removal and replacement 84 Smart Cover FailSafe Key, ordering 44 Smart Cover Lock FailSafe Key 44 locking 44 unlocking 44 Smart Cover Sensor protection levels 43 setting 43 software Altiris AClient 22 Altiris Deployment Solution Agent 22 asset tracking 35 backing up 19 Drive Protection System 45 HP Backup and Recov
