Service and Technical Reference Guide HP Workstation xw3100 Second Edition Document Part Number: 338611-001 October 2003
© 2003 Hewlett-Packard Development Company, L.P. HP, Hewlett Packard, and the Hewlett-Packard logo are trademarks of Hewlett-Packard Company in the U.S. and other countries. Compaq and the Compaq logo re trademarks of Hewlett-Packard Development Company, L.P. in the U.S. and other countries. Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and other countries. Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel Corporation in the U.S.
Contents 1 Installing the Operating System 1.1 Installing or Upgrading Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.2 Creating an Emergency Repair Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.2.1 Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.3 Using the Emergency Repair Diskette. . . . . . . . . . . . . . . . . . .
Contents 3.3.7 ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4 3.3.8 Remote ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4 3.3.9 FailSafe Boot Block ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4 3.3.10Replicating Your Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 5 Removal and Replacement Procedures 5.1 5.2 5.3 5.4 Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1 Unlocking the Smart Cover Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2 Hood Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3 External Security Devices . . . . . .
Contents vi 338611-001 Service and Technical Reference Guide, xw3100
1 Installing the Operating System Depending on the model, Microsoft Windows 2000 Professional or Windows XP Professional is preinstalled on the workstation and will be configured automatically the first time the workstation is turned on. Ä CAUTION: Do not add optional hardware devices to your workstation until the operating system is successfully installed. Doing so may cause errors and may prevent the operating system from installing properly.
Installing the Operating System 1.3 Using the Emergency Repair Diskette 1.3.1 Windows 2000 1. Insert the diskette into the diskette drive and restart the workstation (on some models you may boot to the Windows 2000 CD). 2. Press Enter to start the repair process, then choose to repair the system. 3. Select the Emergency Repair Process. 4. Follow the instructions that appear on the screen. 1.4 Converting to NTFS 1.4.
Installing the Operating System Certain drivers and utilities are available only in selected languages. You can obtain the latest version of these files, in English and selected other languages, in one of three ways: ■ Support Software CD ■ HP web site at www.hp.com ■ Restore Plus! CD, supplied with many models ✎ Additional HP software may be required in certain situations.
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2 Computer Setup Utilities and Diagnostic Features Computer Setup Utilities (F10) and diagnostic features provide information needed about the workstation when contacting Customer Support. These tools can also be used to: ■ Change factory default settings and to set or change the system configuration, which may be necessary when you add or remove hardware. ■ Determine if all of the devices installed on the workstation are recognized by the system and functioning properly.
Computer Setup Utilities and Diagnostic Features 2.2 Computer Setup Utilities Use Computer Setup Utilities (F10) to: ■ Modify or restore factory default settings. ■ Set the system date and time. ■ Set, view, change, or verify the system configuration including settings for processor, graphics, memory, audio, storage, communications, and input devices. ■ Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or LS-120 drives.
Computer Setup Utilities and Diagnostic Features 2.2.1 Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning on the workstation or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: 1. Turn on or restart the workstation. If you are in Windows, click Start >Shut Down >Restart the Computer. 2. Press the F10 key as soon as the monitor light turns green.
Computer Setup Utilities and Diagnostic Features 2.2.2 Computer Setup Menu . Heading File Storage Option Description System Information Lists product name, processor type/speed/stepping, cache size (L1/L2), system ROM family and version, installed memory size, chassis serial number, integrated MAC for enabled or embedded NIC (if applicable), and asset tracking number. About Displays copyright information. Set Time and Date Allows you to set system time and date.
Computer Setup Utilities and Diagnostic Features Heading Option Description Diskette (treated as diskette drive). Transfer Mode (IDE devices only) Specifies the active data transfer mode. Options (subject to device capabilities) are PIO 0, Max PIO, Enhanced DMA, Ultra DMA 0, and Max UDMA. Translation Mode (IDE disks only) Lets you select the translation mode to be used for the device.
Computer Setup Utilities and Diagnostic Features Heading Option Description Diskette MBR Validation * Allows you to enable or disable strict validation of the diskette Master Boot Record (MBR). ✎ If you use a bootable diskette image that you know to be valid, and it does not boot with Diskette MBR Validation enabled, you may need to disable this option in order to use the diskette. BIOS IDE DMA Transfers Allows you to control how BIOS disk I/O requests are serviced.
Computer Setup Utilities and Diagnostic Features Heading Storage (continued) Option Boot Order Description Allows you to specify the order in which attached peripheral devices (such as a diskette drive, hard drive, optical drive, or network interface card) are checked for bootable operating system image. Each device on the list may be individually excluded from or included for consideration as a bootable operating system source.
Computer Setup Utilities and Diagnostic Features Heading Security (continued) Option DriveLock* Description Allows you to assign or modify a master or user password for select IDE hard drives. When this feature is enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence.
Computer Setup Utilities and Diagnostic Features Heading Security (continued) Option Description Device Security* Enables/disables serial ports A and B, parallel port, front USB ports, all USB ports, system audio, and network controllers (some models). Network Service Boot Enables/disables the workstation’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must reside on the PCI bus or be embedded on the system board.
Computer Setup Utilities and Diagnostic Features Heading Option Advanced** Power-On Options Description Allows you to set: POST mode (QuickBoot, FullBoot, or FullBoot every 1-30 days). POST messages (enable/disable). Safe POST* (enable/disable). Enabling this feature allows the ROM to monitor add-in cards during boot. If an add-in card does not work or initialize correctly, then on the next boot all cards will be skipped during POST. F9 prompt (enable/disable).
Computer Setup Utilities and Diagnostic Features Heading Option Advanced** (continued) Power-On Options (continued) Description Allows you to set: (continued) POST Delay (in seconds) (enable/disable). Enabling this feature will add a user-specified delay to the POST process. This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly; so slowly that they are not ready to boot by the time POST is finished.
Computer Setup Utilities and Diagnostic Features Heading Advanced** (continued) Option Bus Options* Description Allows you to enable or disable: PCI bus mastering, which allows a PCI device to take control of the PCI bus. PCI VGA palette snooping, which sets the VGA palette snooping bit in PCI configuration space; only needed when more than one graphics controller is installed. PCI SERR# generation. ECC support allows hardware-based error correction for ECC-capable memories.
Computer Setup Utilities and Diagnostic Features 2.3 Diagnostics for Windows The Diagnostics for Windows (DFW) utility is a component of Intelligent Manageability that allows you to view information about the hardware and software configuration of the workstation while running Microsoft Windows (Microsoft Windows 2000 and Microsoft Windows XP). It also allows you to perform hardware and software tests on the subsystems of the workstation.
Computer Setup Utilities and Diagnostic Features ❏ In Windows 2000, select the Setup Software icon on the Desktop > Diagnostics for Windows > Next button, then follow the instructions on the screen. ❏ In either Windows XP or Windows 2000, if the Setup Software icon is not on the Desktop or in the Start menu, run the Setup program from the C:\CPQAPPS\DIAGS directory or select Start > Run and type the following in the command line: C:\CPQAPPS\DIAGS\SETUP. 3. Click Next to install Diagnostics for Windows.
Computer Setup Utilities and Diagnostic Features Menu Bar—File, Categories, Navigation, Level, Tab, Help At the top of the Diagnostics for Windows screen is the Menu Bar consisting of six pull-down menus.
Computer Setup Utilities and Diagnostic Features 2.3.4 Running Diagnostic Tests in Diagnostics for Windows To run diagnostic tests: 1. Click Start > HP Information Center > Diagnostics for Windows. Alternately, you can access Diagnostics for Windows via the control panel. The screen displays the overview of the workstation hardware and software. Five tabs are displayed below the row of icons: Overview, Test, Status, Log, and Error. 2.
Computer Setup Utilities and Diagnostic Features 8. To print a test report: ❏ If the report is on the Log tab, select File > Save As, then print the file from the selected folder. ❏ If the report is on the Error tab, select the Error tab Print button. 9. If errors are found, click the Error tab to display more detailed information and recommended actions. 10. Click Print or save the error information for future reference. 11. To exit Diagnostics for Windows, click File > Exit. 2.
Computer Setup Utilities and Diagnostic Features the configuration of the workstation periodically allows the user to keep a history of the ✎ Saving configuration. This history may be useful to you in the future if the system ever encounters a problem that needs debugging. 4. To exit Configuration Record, click File, then click Exit. 2.5 Remote Diagnostics Enabling Agent This utility provides a Web browser interface to Diagnostics for Windows.
Computer Setup Utilities and Diagnostic Features 2.6 Protecting the Software To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files. 2.7 Restoring the Software The Windows operating system and software can be restored to its original state by using the Restore CD.
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3 Desktop Management HP Intelligent Manageability provides standards-based solutions for managing and controlling desktops, workstations, and notebook PCs in a networked environment.
Desktop Management 3.2 Remote System Installation Remote System Installation allows you to start and set up your system using the software and configuration information located on a network server by initiating the Preboot Execution Environment (PXE). The Remote System Installation feature is usually used as a system setup and configuration tool, and can be used for the following tasks: ■ Formatting a hard drive. ■ Deploying a software image on one or more new PCs.
Desktop Management ■ ■ ■ Deployment and Migration ❏ Windows 2000/XP migration ❏ System deployment ❏ Personality migrations Help Desk and Problem Resolution ❏ Managing help desk tickets ❏ Remote troubleshooting ❏ Remote problem resolution ❏ Client disaster recovery Software and Operations Management ❏ Ongoing desktop management ❏ HP system SW deployment ❏ Application self-healing On selected desktop and notebook models, an Altiris management agent is included as part of the factory lo
Desktop Management ■ Send you email containing Customer Bulletins, Customer Advisories, Customer Notes, Security Bulletins, and Driver alerts for most workstations. You create your own profile to ensure that you only receive the information relevant to your IT environment. To learn more about HPPN and create your custom profile, visit http://www.hp.com/go/pcn 3.3.6 ActiveUpdate ActiveUpdate is a client-based application from HP.
Desktop Management ■ If the system ROM is valid, the system starts normally. ■ If the system ROM fails the validation check, the FailSafe Boot Block ROM provides enough support to start the system from a ROMPaq diskette, which will program the system ROM with a valid image. When the bootblock detects an invalid system ROM, The System Power LED blinks RED 8 times, one every second, followed by a 2 second pause. Also 8 simultaneous beeps will be heard.
Desktop Management 3.3.10 Replicating Your Setup This procedure gives an administrator the ability to quickly and easily copy one setup configuration to other workstations of the same model. To replicate the setup: 1. Access the Computer Setup Utilities (F10) menu. 2. Click File > Save to Diskette. Follow the instructions on the screen. ✎ This requires a diskette drive or a supported USB flash media device, such as DiskOnKey. 3.
Desktop Management The Energy Star Computers Program was created by the EPA to promote energy efficiency and reduce air pollution through more energy-efficient equipment in homes, offices, and factories. HP products achieve this by reducing the power consumption when not being used. Instructions for using the energy saving features of the workstation are located in the “Power Management” section below. The power management feature is compatible with operating systems and environments that support APM1.2.
Desktop Management 3.3.13 Power Management Power Management is a feature that saves energy by shutting down certain components of the workstation when they are not in use, saving energy without having to shut down the workstation. With Advanced Configuration and Power Interface (ACPI) enabled for Windows 2000 and Windows XP, timeouts (the period of inactivity allowed before shutting down these components) can be enabled, customized, or disabled using the operating system. 1.
Desktop Management 3.4 Asset Tracking and Security Asset tracking features incorporated into the workstation provide key asset tracking data that can be managed using HP Insight Manager, HP Client Manager or other system management applications. Seamless, automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to your environment and to leverage your investment in existing tools.
Desktop Management Security Features Overview (Continued) Feature How It Is Established Smart Cover Sensor Indicates that workstation cover or side panel has been removed. Can be set to require the setup password to restart the workstation, after the cover or side panel has been removed. Refer to the Hardware Reference Guide on the Documentation Library CD for more information about this feature. This feature is available on select models only. From the Computer Setup Utilities (F10) menu.
Desktop Management 3.4.1 Password Security The power-on password prevents unauthorized use of the workstation by requiring entry of a password to access applications or data each time the workstation is turned on or restarted. The setup password specifically prevents unauthorized access to Computer Setup, and can also be used as an override to the power-on password. That is, when prompted for the power-on password, entering the setup password instead will allow access to the workstation.
Desktop Management 2. When the key icon appears on the monitor, type your current password, then press Enter. ✎ Type carefully; for security reasons, the characters you type do not appear on the screen. If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must turn off the workstation, then turn it on again before you can continue.
Desktop Management 2. When the key icon appears, type your current password followed by a slash (/) or alternate delimiter character as shown: current password/ 3. Press the Enter key. to “National Keyboard Delimiter Characters” for information about the alternate delimiter ✎ Refer characters. The power-on password and setup password may also be changed using the Security options in Computer Setup.
Desktop Management National Keyboard Delimiter Characters Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your workstation. National Keyboard Delimiter Characters Arabic / Greek - Russian / Belgian = Hebrew .
Desktop Management typically performed by a system administrator, a master password should be set first. HP encourages system administrators to set a master password whether they plan to enable DriveLock or keep it disabled. This will give the administrator the ability to modify DriveLock settings if the drive is locked in the future. Once the master password is set, the system administrator may enable DriveLock or choose to keep it disabled.
Desktop Management 3.5 Smart Cover Sensor (Optional) Smart Cover Sensor is a combination of hardware and software technology that can alert you when the workstation cover or side panel has been removed. There are three levels of protection, as described in the following table. Smart Cover Sensor Protection Levels Level Setting Description Level 0 Disabled Smart Cover Sensor is disabled (default).
Desktop Management Locking the Smart Cover Lock To activate and lock the Smart Cover Lock, complete the following steps: 1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart the Computer. 2. Press the F10 key as soon as the monitor light turns green. Press Enter to bypass the title screen, if necessary. do not press the F10 key at the appropriate time, you must turn the workstation off, then ✎ Ifonyou again, and press the F10 key again to access the utility. 3.
Desktop Management To enable MBR Security, complete the following steps: 1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart the Computer. 2. Press the F10 key as soon as the monitor light turns green. Press Enter to bypass the title screen, if necessary. do not press the F10 key at the appropriate time, you must turn the workstation off, then ✎ Ifonyou again, and press the F10 key again to access the utility. 3.
Desktop Management Upon entering Computer Setup, you must ■ Save the MBR of the current bootable disk; or ■ Disable the MBR Security feature. You must know the setup password, if one exists. 3.5.2 Before You Partition or Format the Current Bootable Disk Ensure that MBR Security is disabled before you change partitioning or formatting of the current bootable disk. Some disk utilities, such as FDISK and FORMAT, attempt to update the MBR.
Desktop Management 3.6.2 Surge-Tolerant Power Supply An integrated surge-tolerant power supply provides greater reliability when the workstation is hit with an unpredictable power surge. This power supply is rated to withstand a power surge of up to 2000 volts without incurring any system downtime or data loss. 3.6.3 Thermal Sensor The thermal sensor is a hardware and software feature that tracks the internal temperature of the workstation.
4 Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the workstation. Adherence to the procedures and precautions described in this chapter is essential for proper service. Ä 4.1 CAUTION: When the workstation is plugged into an AC power source voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the workstation to prevent system board or component damage.
Identifying the Chassis, Routine Care, and Disassembly Preparation 4.2 Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle.
Identifying the Chassis, Routine Care, and Disassembly Preparation 4.2.3 Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment: ■ Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.
Identifying the Chassis, Routine Care, and Disassembly Preparation ■ Static awareness labels ■ Wrist straps and footwear straps providing one-megohm +/- 10% resistance ■ Material handling packages ■ Conductive plastic bags ■ Conductive plastic tubes ■ Conductive tote boxes ■ Opaque shielding bags ■ Transparent metallized shielding bags ■ Transparent shielding tubes 4.3 Routine Care 4.3.1 General Cleaning Safety Precautions 1.
Identifying the Chassis, Routine Care, and Disassembly Preparation 4.3.3 Cleaning the Keyboard Follow all safety precautions in Section 4.3.1 before cleaning the keyboard. To clean the tops of the keys or the keyboard body, follow the procedures described in Section 4.3.2. When cleaning debris from under the keys, review all rules in Section 4.3.1before following these procedures: Ä Ä CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys.
Identifying the Chassis, Routine Care, and Disassembly Preparation 4.4 Service Considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the workstation. 4.4.1 Power Supply Fan The power supply fan is a variable-speed fan based on the temperature in the power supply. Ä CAUTION: The cooling fan is off only when the workstation is turned off or the power cable has been disconnected.
Identifying the Chassis, Routine Care, and Disassembly Preparation 4.4.4 Cables and Connectors Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible.
Identifying the Chassis, Routine Care, and Disassembly Preparation 4–8 338611-001 Service and Technical Reference Guide, xw3100
5 Removal and Replacement Procedures Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. ✎ Not all features listed in this guide are available on all workstations. 5.1 Preparation for Disassembly See Chapter 4, 'Identifying the Chassis, Routine Care, and Disassembly Preparation' for initial procedures. 1.
Removal and Replacement Procedures 5.2 Unlocking the Smart Cover Lock If you have locked the Smart Cover Lock use Computer Setup to unlock the lock. Refer to the Desktop Management Guide on the Documentation Library CD for more information about the Smart Cover Lock. If you cannot access Computer Setup to unlock the cover you will need to remove the locking solenoid by using the Smart Cover FailSafe Key (Spare part number 166527-001 or 166527-002).
Removal and Replacement Procedures 5.3 Hood Sensor 1. Prepare the workstation for disassembly (Section 5.1). 2. Remove the workstation access panel (Section 5.5). 3. Remove the front bezel (Section 5.6). 4. Raise the drive cage to its upright position 1. 5. Slide the hood sensor switch towards the inside of the workstation 2. 6. Disconnect the hood sensor cable from the system board 3. To install the hood sensor, reverse the removal procedure.
Removal and Replacement Procedures 5.4 External Security Devices 5.4.1 Cable Lock The cable lock may be used to secure the workstation access panel to the chassis and, at the same time, secure the workstation to a fixed object. workstation is cable-lock compatible, but HP does not offer the lock as an after market ✎ The product.
Removal and Replacement Procedures 5.4.2 Padlock A padlock may be used by itself to secure the access panel to the workstation chassis. A padlock may also be used with a security cable to secure the workstation to a fixed object.
Removal and Replacement Procedures 5.5 Workstation Access Panel 1. Prepare the workstation for disassembly (Section 5.1). Ä CAUTION: Before removing the workstation access panel, ensure that the workstation is turned off and that the power cord is disconnected from the electrical outlet. 2. Pull up and hold open the latch on the top of the workstation 1. 3. Slide the workstation cover 2 back about 0.5inch (1.3 cm), then lift it off the unit.
Removal and Replacement Procedures 5.6 Front Bezel 1. Prepare the workstation for disassembly (Section 5.1). 2. Remove the workstation access panel (Section 5.5). 3. Pull up on the three release tabs 1 on the top of the bezel, then pull the front bezel away from the chassis 2.
Removal and Replacement Procedures 5.7 Front Drive Bezels 1. Prepare the workstation for disassembly (Section 5.1). 2. Remove the workstation access panel (Section 5.5). 3. Remove the front bezel (Section 5.6). 5.7.1 Diskette Drive Bezel or Bezel Blank Press the large retaining tab 1 on the left side of the bezel insert to the left and push the cover out of the front bezel 2. To install a bezel or a bezel blank, reverse the removal procedure.
Removal and Replacement Procedures 5.8 Memory Ä CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation resulting from having incompatible metals in contact with each other. Ä CAUTION: Static electricity can damage the electronic components of the workstation or optional cards.
Removal and Replacement Procedures The workstation automatically recognizes the additional memory when the workstation is turned on. To reassemble the workstation, reverse the removal procedure. normally lock the Smart Cover Lock, use Computer Setup to relock the lock and enable ✎ IftheyouSmart Cover Sensor. For technical information on memory modules, refer to Appendix F, “Memory.” 5.9 Expansion Card Cage 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section 5.2). 2.
Removal and Replacement Procedures 5.9.1 Riser Card 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section 5.2). 2. Prepare the workstation for disassembly (Section 5.1). 3. Remove the workstation access panel (Section 5.5). 4. Remove the expansion card cage (Section 5.9). 5. Remove the three screws that secure the riser card to the expansion card cage, then remove the card. To install the riser card, reverse the removal procedure.
Removal and Replacement Procedures 5.9.2 Expansion Card 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section 5.2). 2. Prepare the workstation for disassembly (Section 5.1). 3. Remove the workstation access panel (Section 5.5). 4. Remove the expansion card cage (Section 5.9). 5. If you are installing a card for the first time, go to step 6. If you are removing an existing card, open the release latch as described in step 6 then go to step 8. 6.
Removal and Replacement Procedures 8. To remove an expansion card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the expansion card straight up to release it from the carrier. Be sure not to scrape the card against other components. 5.9.
Removal and Replacement Procedures 5. If installing an AGP card for the first time, go to step 6. If removing an AGP card, go to step 9. 6. Remove the slot cover. 7. Slide the bracket on the end of the expansion card down into the slot on the back of the chassis and press the card down firmly into the socket on the system board. you install an expansion card, make sure you press firmly on the card so that the whole ✎ When connector seats properly in the expansion card socket on the system board. 8.
Removal and Replacement Procedures 5.10 Drives The workstation supports up to three drives. This Section describes the procedure for replacing or upgrading the storage drives. A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive. Ä CAUTION: Make sure personal files on the hard drive are backed up to an external storage device before removing the hard drive. Failure to do so will result in data loss.
Removal and Replacement Procedures Drive Positions Item Description Item Description 1 One standard 3.5-inch, one-third height bay (1.44-MB diskette drive shown)* 3 Internal 3.5-inch, one-third height bay for hard drive 2 5.25-inch drive bay for optional drives. *If the workstation has a 1.44-MB diskette drive installed, it will be configured with a diskette drive bezel as shown in the illustration. If the workstation contains an empty 3.
Removal and Replacement Procedures 8. Push the drive release latch 1 toward the rear of the chassis and hold. 9. Slide the drive 2 toward the front of the drive cage, then lift the drive out of the workstation. To replace the drive: 1. Install two guide screws in the lower holes on each side of the drive. Ä CAUTION: Use only 3/16-inch or 5-mm long screws as guide screws. Longer screws can damage the internal components of the drive.
Removal and Replacement Procedures 2. Position the guide screws on the drive into the J-slots in the drive bay 1. Then, slide the drive towards the rear of the workstation 2. ✎ The drive release latch automatically locks in place when installing a drive. 3. Raise the Easy Access drive bay to the upright position and connect the flat ribbon cable and audio cable to the system board. 4. Connect the power cable, flat ribbon cable, and audio cable to the rear of the optical drive. 5.
Removal and Replacement Procedures The system automatically recognizes the drive and reconfigures the workstation. Ä CAUTION: When servicing the workstation, ensure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the workstation. 5.10.4 External 3.5-inch Drive 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section 5.2). 2. Prepare the workstation for disassembly (Section 5.1). 3.
Removal and Replacement Procedures guide screws on a 3.5-inch diskette drive 1 are placed closer together than on the hard ✎ The drive 2. 10. Insert the rear screws of the hard drive 1 into the rear J-slots. Slide the drive 2 toward the back of the drive cage until the front screws are aligned with the front J-slots. Then lower the front of the drive. Continue to slide the drive all the way back until it locks into place.
Removal and Replacement Procedures 5.10.5 Primary Hard Drive 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section 5.2). 2. Prepare the workstation for disassembly (Section 5.1). 3. Remove the workstation access panel (Section 5.5). 4. Remove the front bezel (Section 5.6). 5. Raise the Easy Access drive bay to the upright position. 6. Disconnect the power cable and signal cable from the back of the drive.
Removal and Replacement Procedures 7. Press and hold the drive release latch 1. 8. Slide the drive to the right of the bay 2, then pull the drive from the bay 3. To replace the hard drive, reverse the above procedure. replacing the hard drive, transfer the four screws from the old drive to the new one. The ✎ When screws take the place of drive rails. You will need a Torx T-15 screwdriver to remove and re-install the guide screws.
Removal and Replacement Procedures 5.11 Front I/O Devices 1. Prepare the workstation for disassembly (Section 5.1). 2. Remove the workstation access panel (Section 5.5). 3. Disconnect the two I/O device cables from the system board: the front USB cable pair and the front audio cable. 4. Remove the power supply from the chassis (Section 5.17). 5.
Removal and Replacement Procedures 5.12 Power Switch Assembly 1. Prepare the workstation for disassembly (Section 5.1). 2. Remove the workstation access panel (Section 5.5). 3. Disconnect the power switch/LED cable from the system board. 4. Carefully cut the cable tie that secures the power switch cable to the power supply cable cable bundle. Ä CAUTION: Be careful when cutting the cable tie not to cut any cables. 5.
Removal and Replacement Procedures 5.13 System Board 1. Prepare the workstation for disassembly (Section 5.1). 2. Remove the workstation access panel (Section 5.5). 3. Remove all PCI expansion boards (Section 5.9). 4. Remove the AGP graphics card (Section 5.9). 5. Disconnect all cables connected to the system board, noting their location for reinstallation. 6.
Removal and Replacement Procedures 5.14 Battery The battery that comes with this workstation provides power to the real-time clock and has a lifetime of about three years. When replacing the battery, use a battery equivalent to the battery originally installed on the workstation. The workstation comes with a 3-volt lithium coin cell battery. lifetime of the lithium battery can be extended by plugging the workstation into a live AC ✎ The wall socket.
Removal and Replacement Procedures 5.14.1 Type 1 Battery Holder 1. Lift the battery out of its holder. 2. Slide the replacement battery into position, positive side up. 3. The battery holder automatically secures the battery in the proper position. 4. Replace the workstation cover or access panel. 5. Plug in the workstation and turn on power to the workstation. 6. Reset the date and time, your passwords, and any special system setups, using Computer Setup.
Removal and Replacement Procedures 5.14.2 Type 2 Battery Holder 1. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. 2. When the battery pops up, lift it out. 3. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up. Push the other edge down until the clamp snaps over the other edge of the battery.
Removal and Replacement Procedures 5. Plug in the workstation and turn on power to the workstation. Reset the date and time, your passwords, and any special system setups, using Computer Setup. 5.15 Processor and Heatsink 1. Prepare the workstation for disassembly (Section 5.1). 2. Remove the workstation access panel (Section 5.5). 3. Lift up the lever that secure the fan to the heatsink 1 and rotate the fan up 2. 4.
Removal and Replacement Procedures 5.16 Speaker Sound power level Operation: LWAd (B) Hard Drive/48X CD-ROM 4.2/5.4 Bels Stand-by/Idle: 3.9 Bels Sound pressure level dB Operation: Hard Drive/48X CD-ROM Stand-by/Idle: 29/44 dBA 26 dBA To install the speaker: 1. Prepare the workstation for disassembly (Section 5.1). 2. Remove the workstation access panel (Section 5.5). 3. Rotate the drive cage to its upright position. 4. Remove the expansion card cage (Section 5.9). 5.
Removal and Replacement Procedures 5.17 Power Supply Å WARNING: Voltage is always present on the system board when the workstation is plugged into an active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the workstation and/or the AC outlet before opening the workstation. 1. Prepare the workstation for disassembly (Section 5.1). 2. Remove the workstation access panel (Section 5.5). 3. Rotate the drive cage to its upright position. 4.
Removal and Replacement Procedures 5–32 338611-001 Service and Technical Reference Guide, xw3100
A Connector Pin Assignments Enhanced Keyboard Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 +5 VDC Clock Unused Pin Signal 1 2 3 Data Unused Ground 4 5 6 +5 VDC Clock Unused Mouse Connector and Icon Ethernet BNC Connector and Icon Pin Signal 1 (Center) Data 2 (Shield) Ground Ethernet RJ-45 Connector and Icon Service and Technical Reference Guide, xw3100 Pin Signal 1 2 3 4 (+) Transmit Data (-) Transmit Data (+) Receive Data Unused 5 6 7 8 Unused (-) Receive Data U
Connector Pin Assignments Ethernet AUI Connector and Icon Pin Signal Pin Signal 1 2 3 4 Ground Negative AUI Differential Collision Positive AUI Differential Collision Negative AUI Differential Transmit 9 10 11 12 Positive AUI Differential Receive +12V Ground Ground 5 6 7 8 Positive AUI Differential Transmit Ground Ground Negative AUI Differential Receive 13 14 15 16 Unused Unused Unused Unused Parallel Interface Connector and Icon Pin Signal Pin Signal Pin Signal 1 2 3 Strobe Data Bit
Connector Pin Assignments USB Connector and Icon Pin Signal 1 2 3 4 +5 VDC - Data + Data Ground Pin Signal 1 (Tip) Audio 2 (Ring) Power 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Right 3 (Shield) Ground Microphone Connector and Icon (1/8” miniphone) 1 2 3 Headphone Connector and Icon (1/8” miniphone)
Connector Pin Assignments Monitor Connector and Icon Pin Signal Pin Signal Pin Signal 1 2 3 Red Analog Green Analog Blue Analog 6 7 8 Ground Ground Ground 11 12 13 Monitor ID DDC Serial Data Horizontal Sync 4 5 Not used Ground 9 10 +5V (fused) Ground 14 15 Vertical Sync DDC Serial Clock ATA/ATAPI (IDE) Standard Drive Cable Connector Pin Signal Pin Signal Pin Signal 1 2 3 4 5 Reset Ground DD7 DD8 DD6 15 16 17 18 19 DD1 DD14 DD0 DD15 Ground 29 30 31 32 33 DMAK Ground INTRQ IOCS
Connector Pin Assignments Accelerated Graphics Port (AGP) Connector Pin Signal A Signal B Pin Signal A Signal B 1 2 3 4 5 +12 V TYPEDET# Reserved USBGround OVRCNT# + 5V + 5V USB+ Ground 34 35 36 37 38 Vddq AD22 AD20 Ground AD18 Vddq AD21 AD19 Ground AD17 6 7 8 9 10 INTA# RST# GNT# VCC3.3 ST1 INTB# CLK REQ# VCC3.3 ST0 39 40 41 42 43 AD16 Vddq FRAME# Reserved Ground C/BE2# Vddq IRDY# 3.
Connector Pin Assignments 20-Pin Power Connector 20 11 10 1 Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 +3.3 V +3.3 V GND +5 V GND 6 7 8 9 10 +5 V GND POK +5 Vaux +12 V 11 12 13 14 15 +3.
B Power Cord Set Requirements The voltage select switch feature on the workstation permits it to operate from any line voltage between 100-120 or 220-240 volts AC. The power cord set received with the workstation meets the requirements for use in the country where you purchased the equipment. Power cord sets for use in other countries must meet the requirements of the country where you use the workstation.
Power Cord Set Requirements Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) Austria (1) Belgium (1) Canada (2) EANSW OVE CEBC CSA Italy (1) Japan (3) Norway (1) Sweden (1) IMQ METI NEMKO SEMKO Denmark (1) Finland (1) France (1) Germany (1) DEMKO SETI UTE VDE Switzerland (1) United Kingdom (1) United States (2) SEV BSI UL 1.
C POST Error Messages An error message results if the Power-On Self-Test (POST) encounters a problem. This test runs when the system is turned on, checking assemblies within the workstation and reporting any errors found. Some workstations do not use all of the codes listed. POST Error Messages Screen Message 101-Option ROM Error Probable Cause System ROM checksum. Recommended Action Verify the correct ROM. Flash the ROM if needed.
POST Error Messages POST Error Messages Screen Message Probable Cause 163-Time & Date Not Set Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Recommended Action Set the date and time under Control Panel or in F10 Setup depending on the operating system. If the problem persists, replace the RTC battery. CMOS jumper may not be properly installed. 164-Memory Size Error Memory configuration is incorrect.
POST Error Messages POST Error Messages Screen Message 214-DIMM Configuration Warning Probable Cause Populated DIMM Configuration is unbalanced. Recommended Action 2 DIMMS - For maximum performance, place both DIMMs in the two BLACK DIMM slots. 4 DIMMS - For maximum performance, swap one DIMM in a BLUE slot with one in a BLACK slot. 301-Keyboard Error Keyboard failure. Reconnect keyboard with workstation turned off. Check connector for bent or missing pins. Ensure that none of the keys are depressed.
POST Error Messages POST Error Messages Screen Message 501-Display Adapter Failure Probable Cause Graphics display controller. Recommended Action Reseat the graphics card (if applicable). Clear CMOS. Verify that the monitor is attached and turned on. Replace the graphics controller. 510-Splash Screen image corrupted Splash Screen image has errors. Install latest version of ROMPaq to restore image. 511-CPU, CPUA, or CPUB Fan not detected Fan is not connected or may have malfunctioned.
POST Error Messages POST Error Messages Screen Message 660-Display Cache is Detected Unreliable Probable Cause Integrated video controller display cache not working properly and will be disabled. Replace system board if minimal video degrading is an issue. No action required. 912-Computer Cover Has Been Removed Since Last System Start Up 914-Hood Lock Coil is not Connected Recommended Action Smart cover lock mechanism is missing or not connected. Reconnect or replace hood locking mechanism.
POST Error Messages POST Error Messages Screen Message Probable Cause Recommended Action 1157-Front Cables Not Detected Front cable assembly (audio and USB) disconnected from the system board. Turn off unit, disconnect the power cable from the power source, open the workstation chassis and attach front cable assembly to the system board. 1201-System Audio Address Conflict Detected Device IRQ address conflicts with another device. Reset the IRQ.
POST Error Messages POST Error Messages Screen Message Probable Cause Recommended Action 1998-Master Boot Record has been changed. The current MBR does not match the previously saved copy of the MBR. Use extreme caution, The MBR may have been updated due to normal disk maintenance activities (disk manager, fdisk, or format). Replacing the previously saved MBR in such situations can cause data loss. If certain that the MBR change is unintentional and undesired (e.g.
POST Error Messages C–8 Service and Technical Reference Guide, xw3100
D Troubleshooting Without Diagnostics E-Support For online access to technical support information and tools, go to www.hp.com/support. Support resources include web-based troubleshooting tools, technical knowledge databases, driver and path downloads, online communities, and proactive notification services. Troubleshooting Checklist This section describes some simple, preliminary tests and guidelines for troubleshooting the workstation without using the diagnostics.
Troubleshooting Without Diagnostics Solving Minor Problems Solving Minor Problems Problem Cause Workstation appears locked up and will not turn off when the power button is pressed. Software control of the power switch is not functional. Workstation will not respond to USB keyboard or mouse. Workstation is in standby mode. Possible Solution 1. Press and hold the power button for at least four seconds until the workstation turns off. 2. Disconnect electrical plug from outlet.
Troubleshooting Without Diagnostics Solving Minor Problems (Continued) Problem Cause Workstation powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause. Processor thermal protection activated: A fan may be blocked or not turning. OR The heatsink is not properly attached to the processor. Possible Solution 1. Ensure workstation air vents are not blocked and the cooling fan is running. 2.
Troubleshooting Without Diagnostics Solving Power Supply Problems Solving Power Supply Problems Problem Cause Solution Power supply shuts down intermittently. Voltage selector switch on rear of workstation chassis not switched to correct line voltage. Select the proper AC voltage. Power supply fault. Replace the power supply. Workstation powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause. Processor thermal protection activated: 1.
Troubleshooting Without Diagnostics Solving Diskette Problems Solving Diskette Problems Problem Cause Solution Diskette drive light stays on. Diskette is damaged. In Microsoft Windows 2000 and Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now. Diskette is incorrectly inserted. Remove diskette and reinsert. Drive button is not pushed in. Push in drive button. Files on diskette are damaged.
Troubleshooting Without Diagnostics Solving Diskette Problems (Continued) Problem Cause Solution Diskette drive cannot read a diskette. Diskette is not formatted. Format the diskette. You are using the wrong diskette type for the drive type. Check the type of drive that you are using and use the correct diskette type. You are reading the wrong drive. Check the drive letter in the path statement. Diskette is damaged. Replace the diskette with a new one.
Troubleshooting Without Diagnostics Solving Hard Drive Problems (Continued) Problem Cause The system may not have automatically recognized a newly installed device. Solution 1. Run Computer Setup. 2. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. 3.
Troubleshooting Without Diagnostics Solving Hard Drive Problems (Continued) Problem Cause Solution Hard drive boot disabled in Computer Setup. Run Computer Setup and enable the hard drive entry in the Storage > Boot Order list. Using the wrong cable for the drive type. Reinstall the second Ultra ATA hard drive using an 80-conductor cable (standard on select models.) Both slow and fast UATA devices are on the same data cable.
Troubleshooting Without Diagnostics Solving Display Problems Solving Display Problems Problem Cause Solution Blank screen (no video). The cable connections are not correct. Check the cable connections from the monitor to the workstation and to the electrical outlet. Screen blanking utility installed or energy saver features enabled. Press any key or click the mouse button and, if set, type your password. System ROM is bad; system is running in FailSafe Boot Block mode (indicated by eight beeps).
Troubleshooting Without Diagnostics Solving Display Problems (Continued) Problem Cause Solution Power LED flashes Red six times, once every second, followed by a two second pause, and the workstation beeps six times. Pre-video graphics error. For systems with a graphics card: 1. Reseat the graphics card. 2. Replace the graphics card. 3. Replace the system board. For systems with integrated graphics, replace the system board. Monitor does not function properly when used with energy saver features.
Troubleshooting Without Diagnostics Solving Display Problems (Continued) Problem Cause Solution High pitched noise coming from inside a flat panel monitor. Brightness and/or contrast settings are too high. Lower brightness and/or contrast settings. Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen.
Troubleshooting Without Diagnostics Solving Audio Problems Solving Audio Problems Problem Cause Solution Sound does not come out of the speaker or headphones. Software volume control is turned down. Double-click the Speaker icon on the taskbar and use the volume slider to adjust the volume. The external speakers are not turned on. Turn on the external speakers. External speakers plugged into the wrong audio jack. See the sound card documentation for proper speaker connection.
Troubleshooting Without Diagnostics Solving Audio Problems (Continued) Problem Cause Noise or no sound comes out of the speakers or headphones. Solution 1. If using digital speakers that have a stereo jack and want the system to auto-switch to digital, use a stereo-to-mono adapter to properly engage the auto-sense feature or use the multimedia device properties to manually switch the audio signal from analog to digital. 2.
Troubleshooting Without Diagnostics Solving Printer Problems Solving Printer Problems Problem Cause Solution Printer will not print. Printer is not turned on and online. Turn the printer on and make sure it is online. The correct printer driver for the application are not installed. 1. Install the correct printer driver for the application. 2. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is the address of the printer being used.
Troubleshooting Without Diagnostics Solving Keyboard and Mouse Problems Solving Keyboard Problems Problem Cause Keyboard commands and typing are not recognized by the workstation. Keyboard connector is not properly connected. Solution 1. Turn off the workstation. 2. Reconnect the keyboard to the back of the workstation and restart the workstation.
Troubleshooting Without Diagnostics Solving Keyboard Problems Problem Cause Solution If the mouse is connected to your workstation through a Keyboard, Video, and Mouse (KVM) switch, the mouse software applications might be interfering with the functionality of the mouse. You might need to uninstall the mouse software or connect the mouse directly to the mouse connectors on the workstation. Program in use has stopped responding to commands.
Troubleshooting Without Diagnostics Solving Hardware Installation Problems (Continued) Problem Workstation will not start. Cause Solution Power switch of new external device is not turned on. Turn off the workstation, turn on the external device, then turn on the workstation to integrate the device with the workstation system. When the system advised you of changes to the configuration, you did not accept them. Reboot the workstation and follow the instructions for accepting the changes.
Troubleshooting Without Diagnostics Solving Network Problems These guidelines do not discuss the process of debugging the network cabling. Solving Network Problems Problem Cause Solution Wake-on-LAN feature is not functioning. Wake-on-LAN is not enabled. Use the Network control application to enable Wake-on-LAN. Network driver does not detect network controller. Network controller is disabled. Run Computer Setup and enable network controller. Incorrect network driver.
Troubleshooting Without Diagnostics Solving Network Problems (Continued) Problem Cause Solution Diagnostics passes, but the workstation does not communicate with the network. (continued) The network controller is not configured for this workstation. Select the Network icon in the Control Panel and configure the network controller. Network controller stopped working when an expansion board was added to the workstation. Network controller interrupt is shared with an expansion board.
Troubleshooting Without Diagnostics Solving Memory Problems Ä CAUTION: For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the system will not boot the operating system. Solving Memory Problems Problem Cause Solution System will not boot or does not function properly after installing additional memory modules. Memory module is not the correct type or speed or the new memory module is not seated properly.
Troubleshooting Without Diagnostics Solving Processor Problems . Solving Processor Problems Problem Cause Poor performance is experienced. Processor is hot. Solution 1. Make sure the airflow to the workstation is not blocked. 2. Make sure the fans are connected and working properly (some fans only operate when needed). 3. Make sure the processor heatsink is installed properly. Power LED is Red and stays on. Processor is not seated properly or not installed.
Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems Solving CD-ROM and DVD Problems Problem Cause Solution System will not boot from CD-ROM or DVD drive. The CD-ROM or DVD boot is not enabled through the Computer Setup utility. Run the Computer Setup utility and enable booting to removable media and verify boot order settings. Non-bootable CD in drive. Try a bootable CD in the drive. CD-ROM or DVD devices are not detected or driver is not loaded.
Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems (Continued) Problem Cause Recording audio CDs is difficult or impossible. Wrong or poor quality media type. Solution 1. Try using a slower recording speed. 2. Verify that you are using the correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers. Solving Drive Key Problems Solving Drive Key Problems Problem Cause Solution Drive key is not seen as a drive letter in Windows XP.
Troubleshooting Without Diagnostics Solving Internet Access Problems (Continued) Problem Cause Solution Unable to connect to the Internet. (continued) Cable/DSL service is not available or has been interrupted due to bad weather. Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the “cable” LED light on the front of the cable/DSL modem will be on.) The CAT5 10/100 cable is disconnected.
Troubleshooting Without Diagnostics Solving Internet Access Problems (Continued) Problem Cause Solution Internet takes too long to download Web sites. Modem is not set up properly. Verify that the correct modem speed and COM port are selected. For Windows 2000 1. Select Start > Settings > Control Panel. Continue with step #2 For Windows XP 1. Select Start > Control Panel. Continue with step #2 2. Double-click System. 3. Click the Hardware tab. 4.
Troubleshooting Without Diagnostics D–26 Service and Technical Reference Guide, xw3100
E System Board and Riser Board Reference Designators These reference designators are used on most but not all hp system and riser boards. Designator Component BT1 CR1 CR2 CR3 CR11 Battery socket/Battery LED - 3.3V Aux LED - Power button press LED - PS_ON (off), 5.
System Board and Riser Board Reference Designators Designator Component (Continued) J53 J54 J55 J65 J66 J67 Parallel port over single Serial Port Parallel port over Serial Port and Video Port Parallel port over dual VGA ports DVI connector Keyboard connector (Closest to power supply) Mouse connector J68 J69 J70 Double-stacked mouse/keyboard connector Top Mouse Bottom Keyboard Video connector Primary single USB connector J71 J72 J73 J74 J75 Secondary single USB jack Microphone jack Line-in jack Line
System Board and Riser Board Reference Designators Designator Component (Continued) P7 P8 P9 P10 P11 Audio connector (from CD-ROM) Primary chassis fan connector Secondary chassis fan header Diskette drive connector Second Audio connector P12 P13 P15 P16 P20 P21 Alert on LAN NIC connector VRM module connector AUI connector Fan command/fan sink header Primary IDE connector Secondary IDE connector P22 P23 P24 P25 - P26 P27 Slimline CD-ROM connector Header for front audio panel Header for front panel US
System Board and Riser Board Reference Designators E–4 Designator Component (Continued) SW51 SW52 U7 U15 U100 XBT1 Power button switch System reset switch 64-bit bridge chip for Workstation group ROM chip Security chip Battery socket XMM1 XMM2 - XMM5 XU1 XU2 XU15 Memory slot.
F Memory Your workstation has double data rate synchronous dynamic random access memory (DDR-SDRAM) dual inline memory modules (DIMMs). The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory module slots are populated with at least one preinstalled memory module. To achieve the maximum memory support, you can populate the system board with up to 4GB of memory configured in a high-performing dual channel mode.
Memory DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled XMM1, XMM2, XMM3, and XMM4. Sockets XMM1 and XMM2 operate in memory channel A. Sockets XMM3 and XMM4 operate in memory channel B.
G Ultra ATA Drive Guidelines and Features Ultra ATA Jumpers Ultra ATA drives are configured by means of jumper settings. Factory-installed drives ship with the jumpers preset to the cable-select mode; therefore, no jumper setting changes are required on factory pre installed, replacement, or option drives. With cable-select, the drive is configured as either Master (Drive/Device 0) or Slave (Drive/Device 1) by its physical attachment to the cable.
Ultra ATA Drive Guidelines and Features Single-Drive Cable System Board Device 0 (master) Blue Face Black Face Two-Drive Cable System Board Blue Face Device 1 (slave) Gray Face Device 0 (master) Black Face On a two-drive cable, the Drive/Device 0 connector is always the farthest one from the system board connector and the Drive/Device 1 connector is always the closest to the system board connector. cables may be labeled “Drive 0” instead of “Device 0” and “Drive 1” instead of ✎ Some “Device 1”.
Ultra ATA Drive Guidelines and Features Class 1 Hard Drives ATA-100 ATA-66 ATA-33 Class 2 High Speed Optical Drives DVD DVD-CD R/W Class 3 Optical Storage Drives R/W CD-ROM CD-ROM Class 4 Magnetic Storage Drives LS-120 Tape Zip Diskette above classifications are used as examples only. Your system may or may not support some ✎ The Class 4 drives.
Ultra ATA Drive Guidelines and Features Primary Controller Secondary Controller Empty 4 HDD 1 Device 1 Device 0 Empty 3 DVD-ROM 2 Device 1 Device 0 Scenario Two: a system has three devices. Using the Device Class Table in Section 4.3.
Ultra ATA Drive Guidelines and Features Additional Drive Application Notes ■ When replacing a hard drive, the replacement should be of the same type (Ultra ATA -33, -66, or -100) as that being removed to retain the same level of performance. ■ Your system supports a maximum of three drives. A second hard drive can be install in your system; however, you MUST remove the diskette drive to create an available drive bay.
Ultra ATA Drive Guidelines and Features G–6 Service and Technical Reference Guide, xw3100
Index 4-pin power pin assignments A–6 24-pin power pin assignments A–6 A advanced, Computer Setup heading 2–10 AGP card pin assignments A–5 ATA/ATAPI (IDE) drive cable pin assignments A–4 B battery disposal 4–7 real-time clock D–2 SFF removal and replacement 5–26 blank screen D–9 C cable hard drive 5–21 proper handling 4–7 SFF optical drive 5–18 cable lock SFF 5–4 cable select drive G–1 categories, Diagnostics for Windows 2–14 cautions AC power 4–1 adding devices 1–1 batteries 4–7 cables 4–7 cooling fan
Index cleaning 4–5 pin assignments A–1 materials and equipment 4–3 preventing damage 4–2 Ethernet AUI pin assignments A–2 BNC pin assignments A–1 RJ-45 pin assignments A–1 expansion card SFF AGP socket 5–13 SFF removal and replacement 5–12 SFF standard socket 5–13 expansion card cage SFF removal and replacement 5–10, 5–11 expansion slot cover SFF, removal and replacement 5–12 external 3.
Index problems audio D–12 CD-ROM and DVD D–22 diskette D–5 display D–9 drive key D–23 hard drive D–6 installing hardware D–16 Internet access D–23 keyboard D–15 memory D–20 network D–18 optical drives D–22 power supply D–4 printer D–14 processor SFF removal and replacement 5–29 protecting software 2–19 R Remote Diagnostics Enabling Agent 2–18 removal and replacement microtower front drive bezel 5–8 SFF AGP card 5–13 SFF battery 5–26 SFF cable lock 5–4 SFF diskette drive bezel 5–8 SFF expansion card 5–12 S
Index Smart Cover Lock SFF 5–2 software Computer Setup Utilities 2–1 protecting 2–19 required 4–6 restoring 2–19 setup 1–2 spare part number wrench, tamper resistant 4–6 speaker SFFremoval and replacement 5–30 static electricity 4–2 storage, Computer Setup heading 2–4 Service and Technical Reference Guide, xw3100 system board designators E–1 SFF removal and replacement 5–25 T tamper-proof screws SFF 5–2 tools, required 4–6 U USB pin assignments A–3 W Wake-on-LAN feature D–18 warnings battery 4–7 wrenc
