Troubleshooting guide

Product support
Table 1-2 Product support
Topic Location
Locating additional information For online access to technical support information and tools,
visit
http://www.hp.com/go/workstationsupport. Support
resources include Web-based troubleshooting tools,
technical knowledge databases, driver and patch
downloads, online communities, and proactive notification
services.
How to contact technical support Before you call technical support, see Calling technical
support on page 32 for more information. To facilitate your
call, see
Calling technical support on page 32 for a listing
of information you need to have available before you call.
For U.S. and Canada, call 1-800-HPINVENT.
For a listing of all worldwide technical support phone
numbers, visit
http://www.hp.com/support/, select your
region, and click Contact HP in the upper-left corner.
Locating the Business Support
Center (BSC)
For software/driver downloads, warranty information,
single-topic documents, product bulletins, and QuickSpecs,
visit
http://www.hp.com/go/bizsupport.
Locating the IT Resource Center
(ITRC)
Visit http://www.itrc.hp.com/ for a searchable knowledge
base for IT professionals.
Locating an HP Service Center Visit http://hp.com/go/bizsupport to find your nearest
service provider.
Locating HP Business and IT
Services.
For business and IT information, visit http://www.hp.com/
hps/.
Locating HP Hardware Support
Services information
For hardware service information, visit http://www.hp.com/
hps/hardware/.
How an Authorized Service Provider
can locate a Channel Services
Network (CSN)
For part and warranty information, visit http://www.hp.com/
partners/csn/.
NOTE: The Channel Services Network is available to
Authorized Service Providers only.
Locating warranty information To locate base warranty information, visit
http://www.hp.com/support/warranty-lookuptool.
To locate an existing Care Pack, visit
http://www.hp.com/go/
lookuptool.
To extend a standard product warranty, visit
http://www.hp.com/hps/carepack. HP Care Pack Services
offer upgraded service levels to extend and expand a
standard product warranty.
ENWW Product support 3