Troubleshooting guide

Installing with the HP driver CD ........................................................................ 19

Restoring Red Hat Linux .................................................................................................... 19

Installing and customizing Red Hat Linux-enabled workstations ....................................... 20

Verifying hardware compatibility ....................................................................... 20

Installing the Red Hat Linux operating system .................................................. 20

Red Hat Linux activation .................................................................................................... 20

Software setup for Red Flag Linux ..................................................................................................... 20

Verifying your system after first boot .................................................................................................. 21

Upgrading the BIOS ........................................................................................................... 21

Upgrading device drivers ................................................................................................... 21

4 Troubleshooting

Self-troubleshooting with HP Insight Diagnostics ............................................................................... 22

HP troubleshooting resources and tools ............................................................................................ 22

HP Help and Support Center ............................................................................................. 22

E-support ........................................................................................................................... 23

Troubleshooting a problem ............................................................................... 23

Instant Support and Active Chat ....................................................................... 23

Customer Advisories, Customer and Security Bulletins, and Customer

Notices .............................................................................................................. 24

Product Change Notifications ............................................................................ 24

Helpful hints ....................................................................................................................... 24

At startup ........................................................................................................... 24

During operation ................................................................................................ 24

Customizing the monitor display ....................................................................... 25

Power-On Self Test error messages .................................................................................................. 25

Basic troubleshooting ......................................................................................................................... 26

General problems .............................................................................................................. 26

Hardware installation problems ......................................................................................... 27

Diagnostic lights and audible (beep) codes ....................................................................... 28

Calling technical support .................................................................................................................... 32

iv ENWW