HP Workstations xw series Setup and Troubleshooting Guide
Copyright Information Warranty Trademark Credits © 2007 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Table of contents 1 Locating HP resources Product information .............................................................................................................................. 2 Product support .................................................................................................................................... 3 Product documentation ........................................................................................................................ 4 Product diagnostics ....
Installing with the HP driver CD ........................................................................ 19 Restoring Red Hat Linux .................................................................................................... 19 Installing and customizing Red Hat Linux-enabled workstations ....................................... 20 Verifying hardware compatibility ....................................................................... 20 Installing the Red Hat Linux operating system ................
1 Locating HP resources This chapter provides information on the following HP resources for your workstation: ● ● ● ● ENWW Product information on page 2 ◦ HP Cool Tools ◦ Regulatory information ◦ Parts and accessories ◦ System board ◦ Serial number ◦ Linux Product support on page 3 ◦ Additional information ◦ Technical support ◦ Business Support Center ◦ IT Resource Center ◦ HP Authorized Support and Service Provider ◦ HP Business and IT Services ◦ HP Hardware Support Services
● ◦ Beeps and LED codes ◦ Web-based support tools Product updates on page 5 ◦ Software, BIOS, and driver updates ◦ Operating system update Product information Table 1-1 Product information Topic Location Locating HP Cool Tools information Most HP Workstations come loaded with additional software that is not automatically installed when you first boot your system. Additionally, a number of valuable pre-installed tools on your workstation can enhance your workstation experience.
Product support Table 1-2 Product support Topic Location Locating additional information For online access to technical support information and tools, visit http://www.hp.com/go/workstationsupport. Support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services. How to contact technical support Before you call technical support, see Calling technical support on page 32 for more information.
Product documentation Table 1-3 Product documentation Topic Location Locating HP user documentation, white papers, and third-party documentation For the latest online documentation, visit http://www.hp.com/support/workstation_manuals. Signing up for product notifications Subscriber's Choice is an HP program that allows you to sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. Sign up at http://www.hp.
Product diagnostics Table 1-4 Product diagnostics Topic Location Exploring the contents on the Documentation and Diagnostics CD For information on using the CD as a documentation tool or a diagnostics tool, see the instructions on the CD.
Table 1-5 Product updates (continued) Information on 64–bit operating systems For information on availability and compatibility of the Windows and Linux 64–bit operating systems on HP workstations, visit http://www.hp.com/go/wsos. Information on Linux and HP For information on using Linux on HP workstations, including solutions, products, and services, visit http://www.hp.com/ linux/.
CAUTION: To prevent damage to the workstation, observe the following Electrostatic Discharge (ESD) precautions while performing the system parts removal and replacement procedures: — Work on a static-free mat. — Wear a static strap to ensure that any accumulated electrostatic charge is discharged from your body to the ground. — Create a common ground for the equipment you are working on by connecting the static-free mat, static strap, and peripheral units to that piece of equipment.
2 Setting up the Hardware This chapter provides information on setting up of the workstation hardware. Quick setup WARNING! To reduce the risk of electric shock or damage to your equipment: — Do not disable the power cord grounding plug. The grounding plug is an important safety feature. — Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times. NOTE: Your workstation might not have PS/2 mouse and keyboard connectors as shown in Figure 2–1.
To rapidly set up your workstation hardware, complete the following steps: 1. After unpacking your HP Workstation, locate an accessible workspace to set up the system and connect the mouse, keyboard, and power cables to your workstation. Connect the power cable from the workstation to a power outlet. 2.
● Never restrict the incoming or outgoing airflow of the computer by blocking any vents or air intakes. Figure 2-2 Workstation ventilation Each HP Workstation has two unique serial number labels (1) and a Certificate of Authentication (COA) label (2) (for Windows®-preinstalled systems only) as shown in Figure 2–2. In general, the serial number labels can be found on the top panel or on the side of the unit and at the rear of the unit.
Front panel components Figure 2–3 is for reference only, and shows examples of different workstation series. Your HP workstation might look different. Figure 2-3 Workstation series front panel examples xw4000 Series xw6000 Series xw8000/xw9000 Series Table 2-1 Front panel component examples* Item * ENWW Symbol Description Item Symbol Description 1 Optical drive 6 Headphone connector 2 5.25-inch drive bay 7 USB 2.
Rear panel components Figure 2–4 is for reference only and show examples of rear panel connectors that might be located on your workstation. Your HP workstation has some combination of these connectors, depending upon workstation model and configuration.
Table 2-2 Rear panel connector and control description (continued) Item Symbol Description Item Symbol Description NOTE: Might not be available on all workstations. 8 Parallel connector * 17 NOTE: Might not be available on all workstations. 9 DMS–59 high density graphics connector NOTE: Might not be available on all workstations. SVGA Monitor Connector * Refer to the Service and Technical Reference Guide for your workstation for specific rear panel component information.
3 Setting up operating system software This chapter provides setup information for the Windows Vista® Business , Microsoft Windows XP, Red Hat Linux, and Red Flag Linux operating systems. it also provides information on how to verify that you have the latest BIOS, drivers, and software updates installed on your workstation. CAUTION: Do not add optional hardware or third-party devices to the HP workstation until the operating system is successfully installed.
The HP Backup and Restore (HPBR) process The Windows operating system and device drivers (for devices shipped with the system) are reinstalled using this process. The HPBR process can be executed from DVD, CD, or from the recovery partition contained on your system hard drive. To launch the HPBR, select Start > All Programs > HP Backup & Recovery > HP Backup and Recovery Manager. CAUTION: Backup your data before you attempt any operating system restore.
CAUTION: Deleting the HP Recovery Partition or uninstalling the HP Backup and Recovery Manager application reduces or eliminates the ability to recover the system. If the recovery partition is removed: (1) The F11 Emergency Recovery function is not available, (2) The ability to recover the system from data on the recovery partition is lost, (3) Any recovery images contained in the recovery partition are deleted, and (4) The ability to create a recovery media set is lost.
To use the Windows Easy Transfer tool, select Start > All Programs > Accessories > System Tools > Windows Easy Transfer. NOTE: For more information on using Windows Easy Transfer with your workstation, visit http://www.microsoft.com/windows/products/windowsvista/features/details/easytransfer.mspx Software setup for Microsoft Windows XP Professional When you first apply power to the workstation, the operating system is installed. This process takes approximately 5 to 10 minutes.
depending on the options you purchased.) You also have the option to move images of the CDs to another location, such as a network share, to be burned to CD at a later time or from another system. Restoring from RestorePlus! CDs To start the RestorePlus! process, boot from the RestorePlus! CD and carefully follow the online instructions. Restoring from RestorePlus! on the recovery partition Follow these steps to start the RestorePlus! process from the Emergency Recovery menu: 1. Boot the workstation. 2.
uninstalled; the recovery partition is deleted, the user partition is extended to reclaim the unused space, and the F11 boot prompt is removed. Ordering backup software You can order a Recovery Disc Set from HP by contacting the HP support center. To obtain the support center telephone number for your region: 1. Visit http://welcome.hp.com/country/us/en/wwcontact_us.html. 2. Select your region. 3. Under the Call HP heading, click Technical support after you buy.
Preloaded Red Hat Linux systems have Red Hat ISO's icon that is available on the desktop. Click this icon to go to the /iso directory. This directory contains the binary and source ISO files. This directory also contains the driver CD ISO, which is the same as the CD that is shipped with the workstation. Follow the instructions in the Readme file in the /iso directory to burn the ISOs to CD. NOTE: HP recommends that you burn the ISOs to CD to have as backup files.
Verifying your system after first boot HP continually strives to implement new enhancements that will increase functionality, performance, and reliability of your HP Workstation. To ensure that your workstation takes advantage of the latest enhancements, HP recommends that you install the latest BIOS, driver, and software updates on a regular basis. After successfully booting your system for the first time: ● Verify you have the latest system BIOS loaded; see Upgrading the BIOS on page 21 for instructions.
4 Troubleshooting This chapter provides information on: ● Self-troubleshooting with HP Insight Diagnostics ● HP troubleshooting resources and tools ● Power-On Self Test (POST) error messages ● Basic troubleshooting tables ● Calling technical support Self-troubleshooting with HP Insight Diagnostics HP Insight Diagnostics is an offline diagnostic utility that allows you to perform system testing.
NOTE: The customized HP Help and Support Center is not available on Windows XP Professional x64 Edition or on Linux. E-support Online access and support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services. The following Web sites are also available to you: ● http://www.hp.com—Provides useful product information. ● http://www.hp.
Customer Advisories, Customer and Security Bulletins, and Customer Notices To find advisories, bulletins, and notices: 1. Visit http://www.hp.com/go/workstationsupport. 2. Select the desired product (for example, HP Workstation xw6000). 3. Under Resources for (for example, HP Workstation xw6000), select See more… 4. Under Self-Help resources: in the center of the window, choose the desired action and appropriate information in the scroll list to view the index.
● Wake the workstation by pressing any key on the keyboard or the power button. If the system remains in suspend mode, shut down the system by pressing and holding the power button for at least four seconds, then press the power button again to restart the system. If the system does not shut down, unplug the power cord, wait a few seconds, then plug it in again. If it does not restart, press the power button to start the workstation.
● Temperature sensors ● Cables (front/rear panels, audio, and USB ports) Find additional information about POST error messages in the Service and Technical Reference Guide, which is available at http://www.hp.com/support/workstation_manuals. Basic troubleshooting This section provides guidance on troubleshooting problems that you might encounter during the initial setup process. Additional troubleshooting information is available in the Service and Technical Reference Guide at http://www.hp.
Table 4-1 General installation problems (continued) Problem Cause Processor is hot. Poor performance is experienced. Solution 1. Make sure the airflow to and from the workstation is not blocked. 2. Make sure the fans are connected and working properly. 3. Make sure the processor heatsink is installed properly. Hard drive is full. Transfer data from the hard drive to create more space on the hard drive. The user has memory installed in a single channel instead of in both channels.
Table 4-2 Hardware installation problems Problem Probable Cause Device is not seated or connected properly. Recommended Solution Ensure that the device is properly and securely connected and that pins in the connector are not bent down. Cables of new external device are loose or power cables are unplugged. A new device is not recognized as part of the system. Workstation will not start. Workstation will not shut down. Power switch of new external device is not turned on.
Table 4-3 Diagnostic lights and audible codes Activity Possible cause Green Power LED On. No beeps. Workstation on. Green Power LED blinks every two seconds.** No beeps. Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. Green Power LED is off.** No beeps. Workstation in Suspend to Disk or “Hibernate” mode. Green Power LED blinks three times, once per second.** No beeps Workstation in Suspend to RAM mode (select models only) or normal Suspend mode.
Table 4-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action NOTE: Memory connector pin configurations vary, and can have either a 4–pin, 6–pin, or 8–pin configuration, depending on workstation series and model. 2. Check if a device is causing the problem by removing all attached devices (such as hard, diskette, or optical drives, and expansion cards.) Power on the system.
Table 4-3 Diagnostic lights and audible codes (continued) Activity Red Power LED blinks eight times, once every second, followed by a two-second pause. Eight beeps. Possible cause Invalid ROM based on bad checksum. Recommended action CAUTION: Internal components might be powered even when the system is off. To prevent damage, disconnect the workstation power cord before you remove a component. 1. Clear CMOS.
Table 4-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action If the power supply fan does not spin or the BIST* LED does not light, the problem might be in the power supply. Contact HP for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED functionality. * For BIST information, see the Service and Technical Reference Guide. Calling technical support At times you might encounter an issue that requires technical support.
