HP xw Series Workstations Setup and Troubleshooting Guide
Copyright Information Warranty Trademark Credits © 2006 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Table of contents 1 Locating HP Resources 2 Hardware Setup Quick Setup .......................................................................................................................................... 3 Ventilation, COA Label, and Serial Number Label Information ............................................ 4 Front and Back Panel Components ..................................................................................................... 5 Front Panel Components .................................
Troubleshoot a Problem .................................................................................... 14 Instant Support/Active Chat .............................................................................. 14 Customer Advisories ......................................................................................... 14 Product Change Notifications ............................................................................ 14 Helpful Hints .......................................................
1 Locating HP Resources The following table lists additional resources to help you locate information about your product. Table 1-1 Locating HP Resources What Do You Need Help With? Locating HP Cool Tools information. Where to Find It? Most HP Workstations come preloaded with additional software that is not automatically installed when you first boot your system. Additionally, a number of valuable pre-installed tools on your workstation can enhance your workstation experience.
Table 1-1 Locating HP Resources (continued) What Do You Need Help With? Where to Find It? Signing up for product notifications. Subscriber's Choice is an HP program that allows you to sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. Sign up today at http://www.hp.com/go/ subscriberschoice. Locating workstation QuickSpecs. The Product Bulletin contains QuickSpecs for HP Workstations.
2 Hardware Setup Quick Setup 1. After unpacking your HP Workstation, locate an accessible workspace to set up the system and connect the mouse, keyboard, and power cables to your workstation. Connect the power cable from the workstation to a power outlet. Figure 2-1 Workstation setup NOTE Connect other components, such as a printer, according to the instructions included with the device. For more information on your HP Workstation, refer to the Documentation and Diagnostics CD or visit http://www.hp.
Ventilation, COA Label, and Serial Number Label Information Proper ventilation for your system is very important. Refer to the notes and illustrations below to properly position your system for maximum airflow. ● Operate the computer on a sturdy, level surface. ● Place the computer in an area that is relatively cool with adequate ventilation. Provide at least 6 inches of clearance at the front and back of the workstation.
Front and Back Panel Components Front Panel Components The figures below are for reference only. Your HP workstation may look different. xw4000 Series xw6000 Series xw8000/xw9000 Series Table 2-1 Front panel components * Item Symbol Description Item Symbol Description 1 Optical drive 6 Headphone connector 2 5.25-inch drive bay 7 USB 2.
Rear Panel Components The figures below are for reference only. Your HP workstation may look different. xw4000 Series xw6000 Series xw8000/xw9000 Series Table 2-2 Rear panel components * Item Symbol Description Item Symbol Description 1 Power cord connector 10 Graphics adapter 2 Built In Self Test (BIST) LED 11 Audio line-in connector 3 Keyboard connector 12 RJ-45 network connector 4 Serial connector 13 Parallel connector * 5 USB 2.
3 Operating System Setup Software CAUTION Do not add optional hardware or third-party devices to the HP Workstation until the operating system is successfully installed. Adding hardware might cause errors and prevent the operating system from installing correctly. This section presents instructions to set up your OS and software, and to verify your system has the latest BIOS and drivers.
CAUTION Backup your data before you attempt any operating system restore. All data on the Windows partition will be deleted when you restore using the RestorePlus! process. However, the recovery partition on the system drive and other partitions should not be affected. Creating a RestorePlus! CD You can create a set of the CDs from your system if you have a CD burner.
To free up disk space, you can remove just the recovery partition, or you can completely uninstall the HP Backup and Recovery Manager application. ● The recovery partition can be removed using Remove HP Recovery Partition in the HP Backup & Recovery program folder. The recovery partition is deleted, the user partition is extended to reclaim the unused hard drive space, and the F11 boot prompt is removed. The HP Backup and Recovery Manager application remains and can be used for data backup and restore.
NOTE When you enable the YPBind feature in the Network tab of the Linux Setup Tool, you might get a blank screen for about 15–30 seconds after you have selected and saved all of your settings and have exited the utility. This is normal. The boot process continues its execution after the screen returns. Restoring the Linux Operating System NOTE To restore the Linux OS, the HP Driver CD and Red Hat box set are required. Download the latest HP Driver CD to get any new enhancements.
NOTE For detailed information on Linux installation, refer to the HP Installer Kit for Linux manual. Red Hat Activation With your workstation you received an activation card called Activate Your Subscription. This card is necessary to activate your Linux subscription with Red Hat Network. Until activation, your Red Hat Linux is not fully enabled. To activate Red Hat Linux, click the Activate Your Subscription icon on your desktop. This takes you to www.redhat.com/activate.
If the BIOS on the Web site is a later version, download the appropriate version for your workstation. Follow the instructions in the release notes to complete the installation. Upgrading Device Drivers To install hardware devices such as a printer, display adapter, or network adapter, after the operating system is installed, the operating system needs access to the appropriate software drivers for the devices. Device drivers are usually provided on a CD supplied with the peripheral device.
4 Troubleshooting Self Troubleshooting This section provides some self-help tools and troubleshooting tables that you can use to troubleshoot your system. HP Insight Diagnostics HP Insight Diagnostics is an offline diagnostic utility that allows you to perform system testing. With this utility, you can test your system hardware and view the hardware configuration information for your system.
The following sites are also available to you: ● http://www.hp.com—Provides useful product information. ● http://www.hp.com/support/workstation_manuals—Provides the latest online documentation. ● http://www.hp.com/go/workstationsupport—Provides technical support information for your workstation. ● http://www.hp.com/support—Provides a listing of the worldwide technical support phone numbers.
You can also register with Subscriber's Choice to automatically receive PCNs related to your system. Refer to Locating HP Resources for information on how to register to Subscriber’s Choice. Helpful Hints If you encounter some minor problem with your workstation, monitor, or software, refer to the following list of general suggestions before taking further action. At Startup ● Check that the workstation and monitor are plugged into a working electrical outlet.
● If you recently installed new software, uninstall the software and see if the workstation functions properly. ● If the screen is blank, plug the monitor into a different video port on the workstation if one is available. Or, change out the monitor with a monitor that you know is working properly. ● Upgrade the BIOS. A new release of the BIOS could have been released that supports new features or fixes your problem.
you can contact an HP customer care center, or you can contact an authorized dealer or reseller. For a list of support telephone numbers for your region, visit http://www.hp.com/support, select your region, and click Contact HP in the upper-left corner. Table 4-1 General Installation Problems Problem Cause Solution Workstation appears locked Software control of the up and will not turn off when power switch is not the power button is pressed. functional.
Table 4-1 General Installation Problems (continued) Problem Cause Solution Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1. Remove the expansion cards one at a time and try holding the power button again for less than 4 seconds. 2. The problem may be on the system board. Contact HP for assistance. OR Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on green then: 1.
Table 4-2 Hardware Installation Problems (continued) Problem Workstation will not start. Workstation will not shut down. Probable Cause Recommended Solution When the system advised you of changes to the configuration, you did not accept them. Reboot the workstation and follow the instructions for accepting the changes. A plug and play board may not automatically configure when added if the default configuration conflicts with other devices.
Table 4-3 Diagnostic Lights and Audible Codes (continued) Activity Possible Cause Recommended Action only) or normal Suspend mode. Green Power LED blinks four times, once per second.** No beeps. Workstation in Suspend to Disk or “Hibernate” mode. None For the following LED activity and beeps, the beeps will be heard through the chassis speaker. Blinks and beeps will be repeated for 5 cycles, after that, only the blinks will continue to repeat.
Table 4-3 Diagnostic Lights and Audible Codes (continued) Activity Possible Cause Recommended Action c. Plug in the AC power. Red Power LED blinks five times, once every second, followed by a two-second pause. Five beeps. Red Power LED blinks six times, once every second, followed by a two-second pause. Six beeps. ENWW If the power supply fan spins and the BIST* LED lights, the power supply is functional. The problem may be on the system board. Contact HP for assistance.
Table 4-3 Diagnostic Lights and Audible Codes (continued) Activity Possible Cause System does not power on and LEDs are not blinking. No beeps. System unable to power on. Recommended Action CAUTION Internal components may be powered even when the system is off. To prevent damage, disconnect the workstation power cord before you remove a component. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1.
● Note the applications you were using when you d the issue. ● Note the power supply BIST status, if applicable. ● Be prepared to spend the time necessary troubleshooting the problem with the service technician. NOTE When calling in for service or support, you may be asked for the Product Number (example: PS988AV) of your workstation. If your workstation has a Product Number, it is generally located next to the 10- or 12-digit Serial Number of your workstation.
24 Chapter 4 Troubleshooting ENWW
