Specifications

Accessing HP Vision Diagnostics Utilities
These procedures describe how to access the HP Vision Diagnostics utilities that are included in the
computer software.
Creating and using a bootable USB key
This section describes how to use a USB key to access the HP Vision Diagnostics.
NOTE: Using a USB key is the most convenient method to access HP Vision Diagnostics.
1. In the C:\VisionDiagnostics\ directory, double-click on VisionDiagUSB.exe. A setup menu
appears.
2. Follow the setup prompts to create a bootable ISO image of the diagnostic utilities on a USB key.
3. Turn off the computer and restart it with the USB key installed. The computer will boot to the USB
key and initiate the HP Vision Diagnostics utility.
4. Follow the HP Vision Diagnostic prompts to troubleshoot the computer.
Creating and using a bootable DVD/CD
This section describes how to use a DVD/CD to run the HP Vision Diagnostics.
1. In the C:\VisionDiagnostics\ directory, double-click on the VisionDiagISO.exe file. A setup menu
appears.
2. Follow the setup prompts to create a bootable ISO image of the diagnostic utilities on a DVD/CD.
3. Enable the computer to boot from DVD/CD.
4. Turn off the computer and restart it with the DVD/CD installed in the optical drive. The computer
will boot from the DVD/CD and initiate the HP Vision Diagnostics utility.
5. Follow the HP Vision Diagnostic prompts to troubleshoot the computer.
Using the HP Memory Test utility
This section describes how to access the HP Memory Test utility.
NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is run as a stand-alone
application, outside of HP Vision Diagnostics.
If the computer is booted from a DVD/CD, a separate boot DVD/CD will be required to use the
memory diagnostic. Hence, HP recommends that a USB key be used to boot the diagnostic utilities. It is
faster than using a DVD/CD, and it accommodates both the Memory Test and Vision Diagnostics.
1. In the C:\VisionDiagnostics\ directory, double-click on the MemoryDiagISO.exe file. A setup
menu appears.
2. Follow the setup prompts to create a bootable ISO image of the memory diagnostic utility on a
DVD/CD.
3. Turn off the computer and restart it with the DVD/CD installed in the optical drive. The computer
will boot from the DVD/CD and initiate the memory diagnostic utility.
4. Follow the diagnostic prompts to troubleshoot computer memory.
146 Chapter 6 Diagnostics and troubleshooting ENWW